Related
Has anyone got the Orange Branded ROM for the HTC Desire (UK) so that i can download please?
No why would anyone want this hehe
No why would anyone want this hehe
Click to expand...
Click to collapse
To send the phone back because its insured by Orange? Lol
-------------------------------------
Sent via the XDA Tapatalk App
oops, what's up with it?
Nothing lol. But incase it does and needs to send it back they will void it? Unless I seriously damage it up like leave it in water for a good few hours so they can't check I changed.the Rom to generic?
-------------------------------------
Sent via the XDA Tapatalk App
My opinion on the matter is this.
If your phone develops a software fault, you can fix it by re-flashing your phone.
If you phone develops a hardware fault, the engineers should fix that.
Remember its covered by HTC for 2 years as well and they're even less likely to care that you chose the generic software. As long as the fault is not related to the fact you flashed your phone.
Of course this is my opinion but my main example of a hint of reality is that I had 5, yes 5 c905's from Orange, each had a different fault in the first couple of months.. I flashed each one using DaVinciTeam to the SE Generic firmware and returned the handsets to Orange as such. Never heard a complaint. The Orange engineers can easily re-flash their firmware onto a handset, I guess it just depends on whether they're a jobsworth little c**t if they report you pointlessly to Orange thus voiding your insurance/warranty.
Oh I also had to send my last c905 a year and a half later to SE for repair, it was debraded.. I got it back 2 weeks later fixed and happy.
I know I'm using my SE as an example, which is why this entire post is just theory and opinion. If you're in any doubt, you shouldn't flash you phone.
My opinion on the matter is this.
If your phone develops a software fault, you can fix it by re-flashing your phone.
If you phone develops a hardware fault, the engineers should fix that.
Remember its covered by HTC for 2 years as well and they're even less likely to care that you chose the generic software. As long as the fault is not related to the fact you flashed your phone.
Of course this is my opinion but my main example of a hint of reality is that I had 5, yes 5 c905's from Orange, each had a different fault in the first couple of months.. I flashed each one using DaVinciTeam to the SE Generic firmware and returned the handsets to Orange as such. Never heard a complaint. The Orange engineers can easily re-flash their firmware onto a handset, I guess it just depends on whether they're a jobsworth little c**t if they report you pointlessly to Orange thus voiding your insurance/warranty.
Oh I also had to send my last c905 a year and a half later to SE for repair, it was debraded.. I got it back 2 weeks later fixed and happy.
I know I'm using my SE as an example, which is why this entire post is just theory and opinion. If you're in any doubt, you shouldn't flash you phone.
Click to expand...
Click to collapse
Well fair enough yeah I could do that. But with the insurance I could have a replacement in like the next day. But I would have to 100% immerse into water so they can't check that I changed the Rom. Besides I can't cancel my insurance for 4 months, so if my screen gets cracked I will just have to stick with that plan ^^^ lol
-------------------------------------
Sent via the XDA Tapatalk App
***HINT***
they'll bring the replacement and take your old phone, hence you will already have the replacement before they even look at ur old one to recondition it
you dont need to submerge it, stop thinking like that lol
HTC Desire Flash ?'s
Moved to another thread...
Hi,
I've sent my desire away to tmobile uk for repair (GPS not working) and I've been tracking it online. Looked tonight and it has been returned, unrepaired due to water damage. Tbh I thought this might be the case. The battery indicator was pink, the one behind the battery was white, but unsure about the other one cos it's behind the void stickers.
Anyway, what if, I buy those void stickers and the water damage indicator stickers off ebay and 'repair' my phone and then send it to HTC direct for repair? Presumably HTC and tmobile don't share a repair centre etc? Anyone see any problems with that?
Also, it seems strange that the only thing to be damaged is the GPS chip.
tl;dr tmob said water damage. can I trick HTC repair direct with new stickers from ebay
Well to be honest that process is unethical and possibly illegal not only that i would assume if you have actually dropped your phone into water somewhere that there will be telltale watermarks inside the phone itself - Having dried off an old nokia years ago there was white watermark lines where it had gotten wet . It is remotely possible that they will fall for it but more likely they will not.
Insurance?
GoogleJelly said:
Insurance?
Click to expand...
Click to collapse
Good call perfectly legal too : don't forget may also be covered under your home insurance
That would be the act of fraud as you put it. And no, HTC wouldn't have bought it either. T-com does no such things as repairs, they are merely a mediator between the user and the manufacturer. They would either accept the warranty claim and forwarded your phone to HTC, or simply decline the warranty and return the phone to the user. HTC is the one who does repairs and they probably keep track of their serial numbers, so you can kiss your warranty goodbye.
Sent from my HTC Desire using Tapatalk
wow your an idiot do you know that.... your asking here if its ok to defraud htc and t-mobile........
Rooting voids the warranty, but it's not fraud when you send back an unrooted phone???
I don't get it, are some kinds of fraud ok but others against our delicate ethics?
Sent from my HTC Desire using XDA App
mercianary said:
Rooting voids the warranty, but it's not fraud when you send back an unrooted phone???
I don't get it, are some kinds of fraud ok but others against our delicate ethics?
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Hmm well i can kinda see your point but when you root the phone sending it back rooted and pretending it wasn't would be fraud sending it back the way it came (unrooting) as long as it isn't a software specific fault is technically not, merely a way to ensure they fix an inherent problem with your phone. However if you dropped your phone in the loo the problem is water damage - changing the labels means you are trying to hide the water damage but no matter which way you look at it the phone is dead or parts not working because of the water damage
Most people that have bricked their phone through rooting won't even attempt to send them back but you can undo a rooting if the hardware has failed, however you can't undo dropping your phone in water.
dannylill1981 said:
wow your an idiot do you know that.... your asking here if its ok to defraud htc and t-mobile........
Click to expand...
Click to collapse
OMFG calm down. It's hardly fraud of the century. What's the worst that could happen?
That would be fraud, and ripping the company off. It wasn't their fault nor liability, so why should they fix it for you for free?
------------------------------
- Sent via HTC Desire -
mercianary said:
Rooting voids the warranty, but it's not fraud when you send back an unrooted phone???
I don't get it, are some kinds of fraud ok but others against our delicate ethics?
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
That is a bold statement to make.
It is definitely the same dropping the phone in the water and rooting, or even better example, jailbreaking it in order to unlock some of it's functions which should have been available from the beginning.
Sent from my HTC Desire using Tapatalk
This is exactly my point, rooting the phone phone voids the warranty, plain and simple, its in black and white, but no one cares about this because its something we want so we can justify it. The phone is sold to you you without root access, by rooting, using root apps, overclocking or undervolting your using the phone for purposes it wasn't intended for, this puts extra stress on the device and increases its chance of failing, ie why your warranty is now void.
I'm not saying that you shouldn't unroot and send your phone back for repair, I would (and have) done the same thing.
Just because everyone is doing it doesn't mean its right, I'm sure HTC have lost thousands of pounds fixing phones broken by things we have done after rooting. But no one cares about this.
What difference does it make if you unroot or replace void stickers, the end result is the same, HTC are out of pocket the cost of the phone they have no obligation to repair but have been tricked into repairing, one sounds just as much like fraud as the other to me.
Sent from my HTC Desire using XDA App
Drop it down the stairway, run over it etc....
Insurance is your friend. We pay enough for it so use it
Sent from my HTC Desire using Tapatalk
mercianary said:
This is exactly my point, rooting the phone phone voids the warranty, plain and simple, its in black and white, but no one cares about this because its something we want so we can justify it. The phone is sold to you you without root access, by rooting, using root apps, overclocking or undervolting your using the phone for purposes it wasn't intended for, this puts extra stress on the device and increases its chance of failing, ie why your warranty is now void.
I'm not saying that you shouldn't unroot and send your phone back for repair, I would (and have) done the same thing.
Just because everyone is doing it doesn't mean its right, I'm sure HTC have lost thousands of pounds fixing phones broken by things we have done after rooting. But no one cares about this.
What difference does it make if you unroot or replace void stickers, the end result is the same, HTC are out of pocket the cost of the phone they have no obligation to repair but have been tricked into repairing, one sounds just as much like fraud as the other to me.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
The big difference is that rooting doesn't actually destroy your phone, whereas throwing it into the toilet does destroy it.
When people unrooted their phone to send it to HTC, they experienced a hardware fault, and hardware faults aren't caused by rooting the phone, right?
Actually there is a slight possibility of some third party apps causing hardware malfunctions but that chance is so slim, that even if you are an utter moron, you have a greater chance of being bit by a shark or getting hit by a thunderbolt than ruining your phone by rooting.
People brick their phones flashing things they shouldn't have access to all the time (ie power failure while flashing hboot or radio generally results in a brick) and then send them back claiming a failed ota update, a practace not frowned upon at all.
Sent from my HTC Desire using XDA App
th3 said:
That would be fraud, and ripping the company off. It wasn't their fault nor liability, so why should they fix it for you for free?
------------------------------
- Sent via HTC Desire -
Click to expand...
Click to collapse
Do you think that a company has never ripped you off before? We get ripped off every single day. Do you not drive?
Anyway, listen to this:
I opened the phone up (warranty gone now) and guess what, the GPS antenna wasn't plugged in. So it was their fault after all! Water "damage" had nothing to do with it. It's been sent away in the past for a hardware fault so they must have not done their job properly when they reassambled it. GPS is working fine now.
So don't trust tmobile uk repair to do a decent job.
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
htc-evo-4g said:
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
Click to expand...
Click to collapse
Different stores have different standards for root. My store here in knoxville told me, of course after I've unrooted sadly enough, that they do not check for s on. They only look to see if you have a custom Rom. And especially if it is a hardware, the rep told me they don't normally care either way. If it is software related, they will not work on a device running a custom Rom.
Sent from my PC36100 using XDA Premium App
ok well im actually sending it to sprint so do you think they will look when they receive it?
htc-evo-4g said:
ok well im actually sending it to sprint so do you think they will look when they receive it?
Click to expand...
Click to collapse
I'm curious as to why you are sending it? Going to the store is easier. And also, if they don't fix rooted devices, all they can do is tell you no and send you away.
But personally I don't think they will check. Especially because your issue seems to be a major hardware issue.
Sent from my PC36100 using XDA Premium App
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
htc-evo-4g said:
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
Click to expand...
Click to collapse
I also have had bad experiences at Sprint stores. They all seem to treat you like you're dumb, but soemtimes you get lucky and get to speak with a nice respectful rep.
Here is what I would say/do.
First, do you have insurance? That is very important.
If you do, try this. But proceed with caution.
Take your micro usb cord and really jam up your slot. Like, really bend the attachment piece out of place.
Go in and tell the rep that your device does not charge properly and really needs repair or replaced. Ask nicely. I'm sure those peeps deal with jerks all day long. Prolly why they dish back out to some of us nice folks.
Show the repair tech the damage.
If you have insurance they will be more than happy to help you.
If you don't have insurance please please please do not take this route!!!
Sent from my PC36100 using XDA Premium App
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
htc-evo-4g said:
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
Click to expand...
Click to collapse
Oh.......
Here is the deal. I've asked several different sprint reps about this over the phone as well as in the store.
Once you purhase your Evo, sprint gives you a 30 day warranty. Within 30 days, you are eligible to return phone, trade phones, or replace phone with a brand new one if there are manufacture defects.
After 30 days, your Sprint purchase warranty ends. But HTC also has a warranty. It is a one year limited warranty. It is mainly for defects and other various issues. Basically, you send your phone ($6 shipping handling) to HTC and they diagnose it. If it is manufacture defect, they either repair or send you a refurbished device without charge. If they decide it is user error or you damaged phone, they call or email you to inform you that you have two options. A. pay full price for repair and shipping back home. B. Pay 35$ fee to get phone back unrepaired.
The deal is this. Sprint offers you the service and guarantees you service and only the service. Your device was not made by sprint but by HTC, and being so, issues must be dealt with through HTC...unless you purchase insurance.
This is my advice to you. Call sprint. Ask them about insurance. It is $7 a month. Ask them how soon it takes affect after you purchase it. Usually is immediate. Then, in the next week or so, go to sprint store. Now you have insurance and they will deal with you and repair your phone right there and then. And if you want, later after your device is fixed, you cancel insurance.
Sent from my PC36100 using XDA Premium App
ok ill go with the insurance way. they wont suspect fraud or anything thats the only reason i didnt want to do the insurance method
Whatever you decide to do, good luck to you!
Sent from my PC36100 using XDA Premium App
Hey everyone.
So basically, I live in Hong Kong, and there is an official HTC support center.
So I bought an HTC One X from my carrier, and then after a few days, I noticed I had a yellow spot, but before I detected this problem, I already went on HTCdev and unlocked my bootloader. So I called up HTC HK and talked to a guy, he insisted that I am able to fix it for free. Now, don't ask me why my carrier didn't take it in, they said I must bring it to HTC support center in Yau Ma Tei because it was beyond the 7 day in-store exchange warranty.
I sent my phone in the first time because of the screen issue, and it took about a week. They called me and said, that they are unable to replace the entire device because I unlocked the bootloader, telling me it will cost HKD 1800, and I said, NO! I sent it in because of the screen and not the motherboard! They replaced my phone's screen only, and not the entire device. So when I got my phone back, I had the exact motherboard which said "RELOCKED" and my Serial number matched up with my old one. So they had their hands digging through my 12 day old phone. I checked my phone for other defects, and wouldn't you know it, I found out ANOTHER problem on my screen, yellow spots appeared somewhere else as well as either a dead pixel was located in the middle of the screen, or a speck of dust, I'm not sure. So I yelled at them, and they took it back in.
The second time I sent it in, as I said before, was because of the unidentified dot in the middle of the screen AND the relocated yellow tint on the screen. As they stated before, they said they can't replace the entire device due to the unlocking of the bootloader, so they replaced the screen again. I was told to check the phone, and I found hairline cracks all over the phone. I WAS ABSOLUTELY FURIOUS. All those cracks were due to the repair and poor service, **** SERVICE REPAIR. Okay, I calmed down, I sent it back in, and they said they will replace the housing for me. I was infuriated at the fact that after I told them to repair it for me again, they told me that they will now ask a "Senior Technician" to look over this case, in my head I thought "WHAT THE ****, did you ****ing ask a "Junior technician" to fix this HKD5198 phone?" But I let it all slide, and I got it repaired again.
So yes, the last repair was because the casing was cracked. I took it back in, and was extremely dissatisfied with their repair service. So after listening to all the bull**** they told me AGAIN (voided warranty due to bootloader unlock), I verified my entire phone and checked everything, to make sure everything worked and looked good. I left the place with a fully functioning phone with no yellow spots and unidentified black spots on the screen.
I left the HTC support center, which is a 30 minute ride from my home area (Mid-Levels), and went to my service provider (one2free), I requested to see the senior manager of the company, waited for 15 minutes, and then when I saw him, we requested to speak in a private level of the shop. All staff were forced out of the level, and we started yelling at him. After 45 minutes of constant replies saying "We can't replace your phone directly because firstly, your phone is over the 7 day in-store exchange warranty, and secondly, we need to ask HTC for permission first". At this time, it was around 10pm, and he finally gave in because he was a nice person and we were one of the extreme-VIPs with over 10 unlimited contracts per month (HKD 500/number = HKD5000 a month). After a while, he finally decided to change my phone to the Samsung Galaxy S II LTE phone, which I used for one week. I rooted that phone, and when I restarted CWM recovery, the softkeys broke, even after stock software restore, it was still broken, so they exchanged it for a new phone.
I missed my beloved HTC One X because of the speed and elegancy, so I decided to head over to 3 HK (Hutchison Telecom HK) and my friend took my Samsung Galaxy S II, then helped me get a brand new second batch HTC One X under his number and I was so happy. Flawless to the perfect detail.
That was my story. You guys have any stories on your warranties and HTCdev unlocks? Post below!
That's one hell of a story xD. Good to hear it all turned out well even though you had to go through all that ****. I want to root my phone but because of these stories I don't want to unlock the bootloader...
I have a small yellow dot on the left side of the screen. It's almost not visible only if you look closely on a white background. It doesn't bother me and I could've gotten worse problems so yeah I decided to be happy with this model.
The first post in this thread started on May 2 warned everyone that HTC's no longer providing warranty repairs if they detect a device has had third party s/w loaded on to it. You can unlock the bootloader and still get work done under warranty but you can't load non-official ROMs. There are at least three different threads discussing this and one provides a link to spam HTC's blog in the UK voicing disapproval of the new policy.
http://forum.xda-developers.com/showthread.php?t=1631466
Lol @ you yelling at them
And then taking the manager into a level and kicking the staff out to YELL at the manager aswel lol nice problem solving
They were a crap service and didn't help you much but after you kicking staff out of a level to yell at the manager
Don't expect the manager to help you out much even if you are "VIP" and you go off at the manager hes going to think your an arse and just find the fastest way to get rid of you
I used to work for a service provider in back end and the staff from front desk would always come out to the back and the first thing they'd say is "some prick just went off at me" and if its something that particular staff member didn't do and it was another staff members fault your name and "your a prick gets passed" around the office and nobody will want to help
The best way, is just let whoever your speaking to, know that youre not happy with the service your getting and that you're not actually angry at THAT person your speaking to
Sent from my Galaxy Nexus using Tapatalk 2
Sounds like the device was fixed under warranty. His complaints are that he had to travel 30 minutes and ask more than once for repair.
He wanted a replacement device after voiding the warranty, but didn't want to pay for it, so they replaced the screen under warranty (twice?). And then the casing.
You can't please everybody.
I had a screen problem too but not a yellow spot. If i change the brightness to full and use a black wallpaper you can see a blue spot in the middle of the screen. This is my second HOX after i returned the first one through my carrier in australia because of screen flex and cracking and it took 2 weeks.
Sent from my HTC One X using Tapatalk 2
how typical hk person OP is. (I am from HK as well, we are also known as the complain society)
voiding the warranty with htcdev before getting a replacement phone.
doesn't want to pay for repair even though the warranty is voided.
screaming and yelling...
A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)
and then break yet another phone lol
Can't say I feel sorry about what happened to you :S
BarryH_GEG said:
The first post in this thread started on May 2 warned everyone that HTC's no longer providing warranty repairs if they detect a device has had third party s/w loaded on to it. You can unlock the bootloader and still get work done under warranty but you can't load non-official ROMs. There are at least three different threads discussing this and one provides a link to spam HTC's blog in the UK voicing disapproval of the new policy.
http://forum.xda-developers.com/showthread.php?t=1631466
Click to expand...
Click to collapse
Read the entire forum post a few days ago. I sent the device in with a relocked bootloader with the stock RUU reinstalled in it. I know that there was no "illegal software" (as they called it in the other port) present on the device when I sent it in 3 times.
anfozy said:
They were a crap service and didn't help you much but after you kicking staff out of a level to yell at the manager
Don't expect the manager to help you out much even if you are "VIP" and you go off at the manager hes going to think your an arse and just find the fastest way to get rid of you
I used to work for a service provider in back end and the staff from front desk would always come out to the back and the first thing they'd say is "some prick just went off at me" and if its something that particular staff member didn't do and it was another staff members fault your name and "your a prick gets passed" around the office and nobody will want to help
The best way, is just let whoever your speaking to, know that youre not happy with the service your getting and that you're not actually angry at THAT person your speaking to
Click to expand...
Click to collapse
In Hong Kong, one2free/CSL 1O1O is the most "luxurious" and "prestigious" carriers out there for business and high-end markets, so they state. In theory they are supposed to give out good handsets and not flawed ones. Every handset could be flawed and the manufacturers don't want it to be flawed, but the fact that they had the policy of 7 day in-store exchange and I detected it one day after, is just stupid.
But, I know, we weren't actually actually mad at the person we were talking to, he was just trying to help. The other person who was actually furious was because of the phone. We resulted in a happy ending anyways, and that guy told him he wasn't angry at him, rather he was just angry at the service HTC had to provide. We're not that cold hearted you know
I understand where you're going where you said that reasoning is the best way to handle these types of situations, but then it also requires a bit of yelling, and I'll talk about it below.
BenPope said:
Sounds like the device was fixed under warranty. His complaints are that he had to travel 30 minutes and ask more than once for repair.
He wanted a replacement device after voiding the warranty, but didn't want to pay for it, so they replaced the screen under warranty (twice?). And then the casing.
You can't please everybody.
Click to expand...
Click to collapse
Yes, you can't please everybody. But have a think about this: How could a repair center do such a crap job that they had to repair it 3 times consecutively? Did they not do a quality check after they fixed the device? I mean, even if I did want to just replace the screen, they should have done it more professionally, not break the casing while repairing the screen.
etismyname said:
how typical hk person OP is. (I am from HK as well, we are also known as the complain society)
voiding the warranty with htcdev before getting a replacement phone.
doesn't want to pay for repair even though the warranty is voided.
screaming and yelling...
A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)
and then break yet another phone lol
Can't say I feel sorry about what happened to you :S
Click to expand...
Click to collapse
We're not really classified as the "complain society", we just have many lazy people working for high-end companies and don't do ****, try to get rid of their assigned jobs as soon as possible and just slack off. Without requesting (yelling) to see the manager, they probably would just lie to you and say "Sorry! The manager is not here". As soon as they know how furious we are, they wouldn't mess with us and they would do their job properly.
Maybe if you lived in Hong Kong long enough and had the experience of poor service everywhere, you would know that yelling at them to get them to do something is the only way to get what you want.
If we didn't yell at them, they wouldn't have even prioritized this problem and just told us to leave with a broken phone because of a manufacturing defect on the phone THEY supplied.
This message is just to warn people that if you unlock your bootloader in Hong Kong, and you need a repair, they will repair, and not exchange, as many times as you want.
Hong Kong is a good place, but filled with lazy people due to the current social pressures. Let's say you try reasoning with them, without demanding them to look at your current VIP status, they would LITERALLY just ignore you, and tell you that they won't be able to replace it for you.
When you said "A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)", I know where you're going at, you can't have everything. But try thinking, if you had your phone repaired, and then you knew it was an intern who repaired your phone, you would know it was poorly repaired or not, but most likely as your schemas will tell you that experts are more superior in skill that interns.
To be honest, I was fine with my repaired phone. It was the other guy I was with who had a bad day, and demanded that I go exchange my phone at my carrier. I gave my phone to him and went off looking at other phones, and he was just yelling at them in the private room. I didn't know how they actually got it exchanged, but the reasoning guy was there as well, so I guess after some demand to realize priority in this situation, and then 30 minutes of reasoning, everything worked out fine. I got my phone and left, really without saying a word.
Well, I have to agree that the repairwork sounds shoddy. When they fixed my DesireHD, they did great job in Yau Ma Tei.
And yes, service can be bad here.
Can I ask somethin about that famous yellow screen defect and flex issue?
Is it something that the phone comes with from the first day or is it developed gradually?
I mean, if we know that those are the 2 well-known issues, when we buy our phone we can check it for a couple of days and then root. Now, if the problem will develop later, we are in trouble. I'm waiting mine in a few weeks and that's why I ask.
Actually I am from hk lol
We are one hell of an abusive customer is king society.
I worked in service sector for half and it is insanely difficult to please any customers.
People asking for special favors or deals because they are buying expensive items.
I know that sometimes it feels like you have to get the situation serious for them to do anything. But most often when you have to go that far, you are disturbing other customer's who are being serviced.
The manager resolved to those solutions (such as giving a replacement phone when warrenty is void) is actually to shut you up asap. You aren't meant to get repair or replacement once warrenty is void (or so I think it is anyway).
Now that you or your fd has got it, you would feel it is their fault at the start for not just giving you one.
But you ain't supposed to have one.
So don't call them ridiculous, or need to yell to get them do something.
Generally these cases are out of standard routine and not fair for other customers
Sent from my HTC One X using XDA
As stated, I did all this at night, in a special room. No other customers were there, it was dead quiet.
The point isn't that I voided my warranty. It is half of what I'm saying. We were upset of the job HTC did to repair my phone. And obviously its not like they didn't take my phone because of the warranty void, it was that we wanted to exchange a defective phone 12 days after purchase, 5 days beyond in-store exchange. Even 3 has a 14 day in-store replacement service, why does 1O1O only have 7? That's what I'm saying. Hong Kong carriers don't really give a damn if you unlocked your bootloaders, they don't know how to even check, its only the HTC service center that does this.
The point is, I am supposed to be issued a replacement if the phone THEY supplied had a defect and I had to go exchange it three times. They didn't care for bootloader unlocks, they just cared for their stupid 7 day in-store warranty and their lack of support after that.
Sent from my HTC One X using xda premium
SGS2 LTE rooted or not?
Dear Nicholas,
I have been doing exhilarating research about rooting these days because the information available for my phone is a little confusing, really. So I'm quite anxious about making mistakes and all, you know ;-) and getting into trouble like yours.
Now you have just briefly mentioned here that:
nicholaschum said:
After a while, he finally decided to change my phone to the Samsung Galaxy S II LTE phone, which I used for one week. I rooted that phone, and when I restarted CWM recovery, the softkeys broke, even after stock software restore, it was still broken, so they exchanged it for a new phone.
Click to expand...
Click to collapse
I just got a new GT-I9210 LTE and the rooting information is very confusing everywhere, people using Skyrocket ROMs and such claiming they're the same, but many saying the soft keys broke. Apparently this particular model doesn't have a solid community of users like Nexus or others. So I'm quite anxious about making mistakes and all, you know ;-)
And I happened to come across your post in another thread titled "[Q] Samsung Galaxy S II LTE Root [SOLVED]" from May 9, where you said that you successfully rooted SGS2 LTE (your mentioned specs exactly match mine) and your soft keys and everything works perfectly.
Now, I'm not trying to catch you out or anything, I was very excited when I found your instructions there first but I am just wondering, is this the same phone you are talking about here and there?
I would like to follow your method if it really worked.
Without dropping my phone, a crack appeared horizontally over my screen. I am using a Omuvit case and a screenprotector to prevent this kind a damage, but apparantly this is not enough.
I returned it to the store, but after 3 weeks they called me and said they weren't going to repair my phone in warrenty (they wanted me to pay 240 euros). They said that a crack in the screen is ALWAYS a users foult. They didn't even take off the screen protector to check the crack.
Needless to say, I'm very pissed off with the service of HTC and mediamarkt. Anyone got any tips on how I can get my screen repaired without paying the rediculous amount of money HTC is asking?
tychomen said:
Without dropping my phone, a crack appeared horizontally over my screen. I am using a Omuvit case and a screenprotector to prevent this kind a damage, but apparantly this is not enough.
I returned it to the store, but after 3 weeks they called me and said they weren't going to repair my phone in warrenty (they wanted me to pay 240 euros). They said that a crack in the screen is ALWAYS a users foult. They didn't even take off the screen protector to check the crack.
Needless to say, I'm very pissed off with the service of HTC and mediamarkt. Anyone got any tips on how I can get my screen repaired without paying the rediculous amount of money HTC is asking?
Click to expand...
Click to collapse
Unfortunately unlike the S4 the HTC One is extremely difficult to repair yourself. If you want to follow a guide I found this one here: http://www.etradesupply.com/blog/how-to-repair-cracked-htc-one-screen/ but if you don't have tons of patience I wouldn't even bother. Did you try to get HTC to repair it directly or go through a 3rd party?
Crawshayi said:
Unfortunately unlike the S4 the HTC One is extremely difficult to repair yourself. If you want to follow a guide I found this one here: http://www.etradesupply.com/blog/how-to-repair-cracked-htc-one-screen/ but if you don't have tons of patience I wouldn't even bother. Did you try to get HTC to repair it directly or go through a 3rd party?
Click to expand...
Click to collapse
I returned my phone where I bought it (Mediamarkt). They send it to one of their service centers (Teleplan Belgie), which is a 3rd party. But I called the HTC infoline, and they had the same message (the phone will not be repaired by warrenty if there is a crack in the screen)
tychomen said:
I returned my phone where I bought it (Mediamarkt). They send it to one of their service centers (Teleplan Belgie), which is a 3rd party. But I called the HTC infoline, and they had the same message (the phone will not be repaired by warrenty if there is a crack in the screen)
Click to expand...
Click to collapse
I think that's pretty standard. Maybe a cell phone repair shop? It'll still cost, but I doubt it's nearly expensive.
Sent from my HTC6500LVW using Tapatalk
brholt6 said:
I think that's pretty standard. Maybe a cell phone repair shop? It'll still cost, but I doubt it's nearly expensive.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
I also talked to a guy from a phone repair shop, but they also asked 200 euros for the repair... Apparently the screen of the HTC one is very expensive.