OK so here goes..
Butter fingers here was getting my phone from my pocket and I didn't have full grip of it and it flew out of my hand on the floor and the screen smashed. No problem I thought i 'll just phone the local places to get it sorted... No! Both places have said they won't touch the one x screen for post fix problems. Is this a general thing? Are the screens and lcd's out in the wild inferior?
Anyone else had similar issues with repair places?
Does anyone know how much HTC charge for the work?
Sent from my arse crack.
They wont touch it because hox screens suck, i had mine replaced 3 times in htc repair centre:
1) ripple, loose screen, dead pixel
2) ripple, yellow spot, light bleed
3) ripple, wont recognize touch until tou press it harder
3 screens!
See? It would cost THEM more money to really fix it than it would cost you to pay for the repair.
And.. my hox is on repair for 4th time now, ive had this phone since july 2012, ive used it for maybe.. 2 weeks in total? BYE BYE htc
Sent from my GT-I9000
I had similar issues with the HTC EVO 4g LTE.. After 6 phone I requested the s3 and love it
Sent from my SPH-L710 using xda premium
maddog, try http://www.mblueltd.co.uk/ Just got my mrs' Sensation screen fixed and they did a great job. Was less than a week with them.
HTC repair centers or shops that are accredited by HTC is your best bet anyway.. repairing it locally comes with the risk of them having it replaced with the chinese screen which is significantly worse, or even the SLCD1.
androidino - Not sure but I think it's 28 days after purchase that you can replace the device instead of messing around with repairs, effortlessly, you just say the word.
lol this might be the reason why insurance just gave me a new one instead of fixing the old one
Because the digitizer and the LCD are stuck together, and nobody can really seperate them.
Sent from something that's BETTER THAN YOURS
My local repair shops won't touch this phone too. They say it's way to complicated and expensive phone + it's hard to get genuine parts. You want it repaired - pay htc if your warranty don't cover the issue.
How much does HTC charge, does anyone know?
Sent from my HTC Sensation using xda app-developers app
Related
Dust under the screen of my Desire
Is this normal? I've read a lot of complaints of exactly this issue but surely this is excessive?
I would contact HTC and get that sorted as its not normal.
I had EXACTLY the same problem... same amount of dust, same position on the screen. I had my phone "repaired" under warranty, contacted HTC first and since I was told they would fix that for me, I sent it to the authorised service center in my country. Still waiting for my precious though
Had exactly the same problem after a week. I took mine back to Carphone Warehouse and showed them. They gave me another one there and then.
I'm curious know know if any of the Desires 'repaired' for this reason ever developed the fault again?
I'm equally curious to learn of this problem ONLY affected earlier AMOLED models or do the ones with the SLCD screen suffer also?
The screen is sealed shut on the production line. I suppose the only way to repair would be to replace it... so I reckon a repaired one is as likely to break as a new one.
Sent from my HTC Desire using XDA App
xspyda said:
I'm curious know know if any of the Desires 'repaired' for this reason ever developed the fault again?
I'm equally curious to learn of this problem ONLY affected earlier AMOLED models or do the ones with the SLCD screen suffer also?
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I've had the same dust problem with my Desire. Returned it 2 weeks ago and received just yesterday. Seems like new now It took 2 weeks to notice dust under the screen. So it wont take long I'll let you know By the way it's SLCD.
Ok so i have 2 HTC Desire's
Desire 1 has a smashed (SLCD) screen but worked fine
Desire 2 is temperamental some times it will come on and work for a bit but then it will reboot then hang at the HTC Logo ( this has a AMOLED screen)
is there any way to get ether one working i have reflashed Desire 2 to 2.3 thinking it was a bad rom or something but still the same i even taken the AMOLED screen out of Desire 2 and tried it in Desire 1 i get sound but no screen, the touch screen works as i can unlock it
any help would be nice
Thanks
I would send them back to HTC specially the 2nd one but I guess you don't have warranty for both phones.
no warranty =( there both just over a year old
just wish one would work
I guess when you sent them to HTC and the phone's are out of warranty, they will repair them if you pay for it. So I recommend you to send them to HTC and let create a free quotation and then you decide, if you let them repair or not.
Both phone have been opened up so there ain't no warranty stickers, will that matter?
RyanSmelliott said:
Both phone have been opened up so there ain't no warranty stickers, will that matter?
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It's out of warranty so it really wont matter at this point. They'll fix it but you'll have to pay for probably the parts and service.
Yeah i just spoke to a rep on there chat and he say's
We are booking your handset in for repair service. Please note that if our engineers determine that the fault you are experiencing is caused by physical damage, wear and tear or illegal software, it will not be covered by warranty. The repair will be chargeable and we will send you a quote. Should you not wish to pay that quote, there will be an approximate £25 diagnosis, shipping & handling fee to have the device returned to you and not repaired.
i know it will be silly money if i get a quote so i would have to pay £25 just to get my phone back =( ill have a go at fixing one there must be away LOL
I'm not sure how parts cost but it looks like you have a better chance of fixing the one with the busted SLCD than the 2nd one that seems to require a motherboard change.
yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1
RyanSmelliott said:
yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1
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I believe it's not possible. It goes beyond simply changing the display and the digitizer. A complete change of mother board could be required. I'm NO expert on the matter just so you know.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
RyanSmelliott said:
yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1
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From what I've seen, you cannot use an amoled screen on an slcd handset. And vice versa.
Swyped from my CM7.1 Desire using XDA Premium App
I bought a One X about a month ago. Brand new and unbranded. I started having issues with it. First was Audio Stutter, i contacted HTC support and they told me to clear cache through the recovery. This didn't work. The only way to fix this was to restart the phone with the headphones plugged in. Secondly the Vibrator started making a clicking noise every time i typed with the keyboard or used the capacitive keys. And now while charging my phone i started to notice yellow spots appear at the bottom of the screen (Which is a known issue with these devices) but disappeared after a while when i removed it from charging. This might be because the phone gets VERY HOT when its charging. I replaced the charger but i still had these issues. I contacted HTC and booked my phone in for repair. I'm just wondering whether they will give me a new phone or attempt to repair it.
Hi,
if it's within 30 days of purchase the seller should offer a replacement. If not they will more than likely say they'll repair it - like you said.
I've had no end of problems with mine recently, but HTC kept repairing it - which is fine by me. The one x I am using now is a replacement as the previous one kept breaking.
So I guess it comes down to HTC, it'll be there decision. But they'll normally try to repair it at least once before replacing.
Cheers
Sent from my HTC One X using xda premium
jayclarke said:
Hi,
if it's within 30 days of purchase the seller should offer a replacement. If not they will more than likely say they'll repair it - like you said.
I've had no end of problems with mine recently, but HTC kept repairing it - which is fine by me. The one x I am using now is a replacement as the previous one kept breaking.
So I guess it comes down to HTC, it'll be there decision. But they'll normally try to repair it at least once before replacing.
Cheers
Sent from my HTC One X using xda premium
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I have a feeling they might replace it. To fix the audio stutter they might have to replace the Main board and to fix the screen they will have to replace everything. Won't it not be cheaper and less time consuming to send me a new one instead. The thing i hate most is getting a phone back after it has been repaired and it does not feel the same anymore..doesn't feel new.
omondisingh said:
I have a feeling they might replace it. To fix the audio stutter they might have to replace the Main board and to fix the screen they will have to replace everything. Won't it not be cheaper and less time consuming to send me a new one instead. The thing i hate most is getting a phone back after it has been repaired and it does not feel the same anymore..doesn't feel new.
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Click to collapse
It just depends on HTC. I had mine repaired twice and now on my second replacement device (which is perfect - touch wood). I first suffered with Wifi - then it got repaired, but came back with a loose camera, yellow spots on the screen, broken vibration and overheating. So they offered to replace the device because it was brought back within 30days (more like they made the problems worse). So they gave me a new one - but that was faulty as it had a yellow tint to the screen, so they replaced it again because i brought it back within a week.
I know what you mean by it not feeling the same after it has been repaired - but to be honest i really couldn't tell a difference, normally i can.
They will more than likely offer to repair it, as its a lot cheaper than HTC giving you a brand new phone. At least you can get a repair and its not voided for a particular reason.
Cheers.
I just got off the phone to HTC regarding my Phones repair status and what they did to fix it. I initially sent my phone in for repair Because of Audio Crackling, Vibration motor fault when using softkeys or keyboard and Yellow spots on the screen when i charge the phone. NOW they are telling me they perfomed tests on the phone and found a WiFi problem(Which i never had a problem with) and they have fixed it and have shipped the phone to me. What Pisses me off is the fact that I'm getting my phone back with the exact same problems. I asked them why was the problem description not followed and they said they had a bug in their system so they did not know what the problem was when i clearly sent a copy of the paperwork that was emailed to me when i booked the phone for repair. It clearly states on the 'Problem Described:' section on the paperwork that i the above three problems. Has this ever happened to anyone?
I brought mine from Carphone Warehouse so my phones are always sent to there repair center. But I must say I've heard many complaints about HTCs repair service.
Cheersm
Sent from my HTC One X using xda premium
They might replace it.. my original (bought) handset had G-sensor issue, so I submitted it in HTC service center and also complained 3 more problems.. it took 40 days, but they have sent me back a brand new one X handset, here in India.
Sent from my HTC One X using xda app-developers app
I thought I was doing good by being honest ,basically rooted n had custom Rom for device but now back on t-mobile rom . Told them this but they say I'm not covered , basically can't pull ring to unlock n phone randomly flickers when on web and zooms in and out.
They said I didn't take due care to follow manufacturers guidelines and something about downloading an electronic virus .
Am I best just to send it for repair via store and pay the damage ?
9quid for 8months for nothing
Sent from my HTC One X using Tapatalk 2
Sounds like a hardware fault, send it to HTC under warranty
9quid? So from the UK?
You're covered by consumer protection laws. Sounds like your digitiser is faulty. Ensure its returned to stock and return it to the shop from whence it came. Dont take no for an answer.
Yeah 9quid a month insurance ,30 line rental. I was worried that they would find out anyway . Going to phone t-mo cs and ask.for repair but no say anything lol
Sent from my HTC One X using Tapatalk 2
It doesn't matter whether they find out.
It sounds like a hardware fault, a manufacturing defect. You don't even need insurance, unless it occurred after dropping it.
The EU recently decided that installing custom ROMs is fine. You'll just have one less thing to argue if you return it to stock.
Your complaint is with the retailer, not HTC.
Thanks for your help , I suppose in essence it shouldnt matter what Rom I run the screen should work . I'll book it in for repair the now . I should have just chucked it off wall. Guy in tmo store said that its the people who are honest that miss out
Good Luck with it, I had deductions when I wanted to update my O.S, into gingerbread. Didn't know if I will make a mistake, damage my phone and if then they will give me the insurance.
Insurance took 10-15mins of putting me on hold to find the terms and conditions , last one x I had smashed in my pocket when I fell off bike lol so thought it best to have it this time
Sent from my HTC One X using Tapatalk 2
Without dropping my phone, a crack appeared horizontally over my screen. I am using a Omuvit case and a screenprotector to prevent this kind a damage, but apparantly this is not enough.
I returned it to the store, but after 3 weeks they called me and said they weren't going to repair my phone in warrenty (they wanted me to pay 240 euros). They said that a crack in the screen is ALWAYS a users foult. They didn't even take off the screen protector to check the crack.
Needless to say, I'm very pissed off with the service of HTC and mediamarkt. Anyone got any tips on how I can get my screen repaired without paying the rediculous amount of money HTC is asking?
tychomen said:
Without dropping my phone, a crack appeared horizontally over my screen. I am using a Omuvit case and a screenprotector to prevent this kind a damage, but apparantly this is not enough.
I returned it to the store, but after 3 weeks they called me and said they weren't going to repair my phone in warrenty (they wanted me to pay 240 euros). They said that a crack in the screen is ALWAYS a users foult. They didn't even take off the screen protector to check the crack.
Needless to say, I'm very pissed off with the service of HTC and mediamarkt. Anyone got any tips on how I can get my screen repaired without paying the rediculous amount of money HTC is asking?
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Unfortunately unlike the S4 the HTC One is extremely difficult to repair yourself. If you want to follow a guide I found this one here: http://www.etradesupply.com/blog/how-to-repair-cracked-htc-one-screen/ but if you don't have tons of patience I wouldn't even bother. Did you try to get HTC to repair it directly or go through a 3rd party?
Crawshayi said:
Unfortunately unlike the S4 the HTC One is extremely difficult to repair yourself. If you want to follow a guide I found this one here: http://www.etradesupply.com/blog/how-to-repair-cracked-htc-one-screen/ but if you don't have tons of patience I wouldn't even bother. Did you try to get HTC to repair it directly or go through a 3rd party?
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I returned my phone where I bought it (Mediamarkt). They send it to one of their service centers (Teleplan Belgie), which is a 3rd party. But I called the HTC infoline, and they had the same message (the phone will not be repaired by warrenty if there is a crack in the screen)
tychomen said:
I returned my phone where I bought it (Mediamarkt). They send it to one of their service centers (Teleplan Belgie), which is a 3rd party. But I called the HTC infoline, and they had the same message (the phone will not be repaired by warrenty if there is a crack in the screen)
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I think that's pretty standard. Maybe a cell phone repair shop? It'll still cost, but I doubt it's nearly expensive.
Sent from my HTC6500LVW using Tapatalk
brholt6 said:
I think that's pretty standard. Maybe a cell phone repair shop? It'll still cost, but I doubt it's nearly expensive.
Sent from my HTC6500LVW using Tapatalk
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I also talked to a guy from a phone repair shop, but they also asked 200 euros for the repair... Apparently the screen of the HTC one is very expensive.