We have a user in the company that is churning through data at an incredible rate. We are getting email notifications from ATT about the mobile share group going over its 20gb limit about every hour, Rhett are 4 users in this group, 3 of them have used a combined 350mb of data in 14 days, where this other user is just now broken the 20gb mark for just one line. After several conversations with this individual the user seems clueless as to where the data is going as well clueless to the many ways it could be burning it up.
The user has historically never used hardly any data at all and this appears to be isolated to the past 14 days. It happens during working hours while the user in on the job. The user works out of a satellite office and it could be several days before a tech could get their hands on it.
We have tried having him kill open apps, reboot the phone multiple times daily and the usage still is climbing at an incredible rate, this last time showed almost 1gb in less than an hour.
Any ideas on what this "phantom" usage could be?
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What does it say under settings/ data usage? It should list all the apps that are using data and how much...
This page should show you what's using all your data. Have to tried looking at it?
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I know I can look under that menu option, at the moment, since the user is nearly 400 miles from one of our techs hands. walking him through navigating to that menu isn't really an option at this point.
Is it possible the user is using an adblocker? Just 2 weeks ago a friend of mine noticed his nexus 4 was eating up data at several gigs per day. He checked the data usage log and it was the adblocker. He had recently installed it by apk since google took them out of the play store. Turns out it routes all ip traffic on your phone out to its servers to strip the ads and then back to the phone. This eats tons of data.
In fact my friend used about 20gigs in a few days if I recall.
Definitely sounds like the culprit to me.
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YodieBuzz said:
We have a user in the company that is churning through data at an incredible rate. We are getting email notifications from ATT about the mobile share group going over its 20gb limit about every hour, Rhett are 4 users in this group, 3 of them have used a combined 350mb of data in 14 days, where this other user is just now broken the 20gb mark for just one line. After several conversations with this individual the user seems clueless as to where the data is going as well clueless to the many ways it could be burning it up.
The user has historically never used hardly any data at all and this appears to be isolated to the past 14 days. It happens during working hours while the user in on the job. The user works out of a satellite office and it could be several days before a tech could get their hands on it.
We have tried having him kill open apps, reboot the phone multiple times daily and the usage still is climbing at an incredible rate, this last time showed almost 1gb in less than an hour.
Any ideas on what this "phantom" usage could be?
Sent from my SGH-I337 using XDA Premium 4 mobile app
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I had a similar issue where my phone ate 3 gigs of my plan over night. I installed a data monitor (https://play.google.com/store/apps/details?id=com.mobidia.android.mdm) and found it was my stock email app. A simple data wipe in settings/Application manager fixed the leak. The above app will tell you exactly which app and how much it uses. Saved me a huge bill.
Related
Does anyone know of a good data usage widget for hercules?
Sent from my HercuBEAST!!!
i used this https://market.android.com/details?id=net.rgruet.android.g3watchdog
when i had a limited data plan
since i got unlimited, i totally removed it off my phone
I also use 3G Watchdog.
Works fantastic. Tells me how much data I used today/this week/this month/this cycle, and what I am trending to do for the cycle. You set your bill cycle start date and data cap limit.
I like traffic monitor better than watchdog, its just a widget but it tells youvur data usage on wifi and mobile, even which apps are using data and how much
https://market.android.com/details?id=com.radioopt.widget
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both are good choices, but 3g wathdog is more accurate IMO, it also has backup/restore option so you can continue to monitor your data usage, eve after you wipe and flash to a new ROM
I dont think theres one that auto tracks like the droid phones. All these ones you have to enter in the info
Sent from my HercuBEAST!!!
define auto track, what do you mean by that?
if the apps don't auto track, then you'll never have updated accurate information
so, i've no clue what you are trying to say
data apps
3G Watchdog wasn't tracking any usage for me on this phone(because I'm not using 3G?). I installed one from the market called My Data Manager Free that is ok. It's more basic but seems to do the job. I've only been using it for 2 days, so I don't really know how accurate it is.
*Edit*I re-loaded 3g watchdog this afternoon and it seems to work fine now. Not sure why it didn't work when I loaded it the first time.
3g watchdog ou have to enter your billing cycle so it resets. I was wondering if there was one that jst tracked my data withoit me entering in anything
Sent from my HercuBEAST!!!
Just use the My Account app installed on the phone. Tells you how much data you have used, how many minutes talk time and SMS messages.
I have been experiencing a lot.of issues with any data monitor not working. Any ideas?? Thanks
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I just switched to ATT, and got their Galaxy S3. I love my new service and love the GS3, but of course, I'm on the Mobile Share plan with another person. I use the data-usage monitor to monitor data usage so I don't run into overage. I had been running it since I got the phone on September 20, but just a few hours ago, it self-erased and went back to zero, even tho I had the data cycle going from September 20-October 19. ??? Why did it happen, and what can I do? Has anyone else run into this glitch?
Just dial *3282# (*DATA#) in the dialer, it will tell you your data usage straight from att. It is much more accurate. Not sure why the counter erased itself but it is kinda inaccurate at times anyhow and that could get you into overages. Dialing the code I sent you will get a free text sent to your phone with current data usage. There are other codes for minutes used and such as well, Google them if your curious.
Edit: att also offers an app in the play store that reports your data/text/minutes usage as recorded by att, where's as the on phone data counter records usage on the phone itself which is why it often differs from the way att themselves records data usage.
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corythug said:
Just dial *3282# (*DATA#) in the dialer, it will tell you your data usage straight from att. It is much more accurate. Not sure why the counter erased itself but it is kinda inaccurate at times anyhow and that could get you into overages. Dialing the code I sent you will get a free text sent to your phone with current data usage. There are other codes for minutes used and such as well, Google them if your curious.
Edit: att also offers an app in the play store that reports your data/text/minutes usage as recorded by att, where's as the on phone data counter records usage on the phone itself which is why it often differs from the way att themselves records data usage.
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thanks, but am I the only one experiencing this glitch? I hope I don't have a defective phone or something. Has anyone else with ICS experienced this?
DiamondJay20 said:
thanks, but am I the only one experiencing this glitch? I hope I don't have a defective phone or something. Has anyone else with ICS experienced this?
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It has happened to me from time to time, I've always looked at that feature as more of a novelty and never really worried about it though. If I was you I wouldn't really worry really either, it's software, it glitches here and there. At least it's glitching a non vital part of the phone lol.
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hate looking at the data meter.
reminder of how "unlimited data" isn't truly unlimited.
/rant
Self erased data usage.
This happened to me as well twice.
1)
I realized that the data was still there until I started to sync with my TiBu to dropbox/google drive. Then my data went to 0 on the charts.
I was still able to see the data used per app, but nothing shows on the charts.
Although it may not be accurate I use this feature a lot. I would just like to know what makes it reset on its own?
My cycle is on the 2nd of each month and I lost it on the 15th.
2)
Another issue is the vertical lines that shows you data used on each time period. I would like it to default to my cycle (so i dont have to readjust everytime) How do I do that.
Thinking back.......I think I did have my cycle set as the 15th, but that was changed a long time ago.
Could it be possible that the change only takes effect after the cycle is complete?
For example
Jan 1, 2000. I set my cycle to the 10th of every month.
Jan 2, 2000 I change it to 25th of every month.
I think it will still reset on the 10th?
Bump
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I had an SGS for 2 years before I got my S3 and about 90% of the time, I was under 100 MB for the month (I use Wi-Fi mostly). Since I have the S3, my data usage has been between 125 MB and 175 MB. Is this normal? What would cause this?
I have checked for Accounts and Sync is turned off, nothing syncs by itself. Apps only update through Wi-Fi and I have not been using the phone any more now than when I had the SGS.
Thanks,
Ian
w98seeng said:
I had an SGS for 2 years before I got my S3 and about 90% of the time, I was under 100 MB for the month (I use Wi-Fi mostly). Since I have the S3, my data usage has been between 125 MB and 175 MB. Is this normal? What would cause this?
I have checked for Accounts and Sync is turned off, nothing syncs by itself. Apps only update through Wi-Fi and I have not been using the phone any more now than when I had the SGS.
Thanks,
Ian
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S3 has a new weather widget that could be sucking data. Also runs a load of bloatware (if stock) in the background. Also depends what apps you have, some might not ask for account sync permission and just sync in the background (google services do this sometimes).
Data is data... one device can't use data 'more' than anothere one... example: watching the same definition YouTube video on an s3 and a nexus 7.... gonna use the exact same amount of data.
I can't really explain why you're experiencing what you're experiencing, but the s3 has a Data Usage section in Settings that you might want to take a look at.
zexco said:
but the s3 has a Data Usage section in Settings that you might want to take a look at.
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I love this feature of ICS, but it's no help in trying to figure out why I am using more data than with the SGS.
It's not really a problem, but when I got the S3 and upgraded my Telus account, I went with the Promo Voice and Data Lite 50+ plan which gives me up to 100MB of data for $50. It's an extra $10 for between 101MB and 250MB, but I figured since I hardly go over 100MB, this plan would work.
Ian
maybe u have lte data in ur area that will use more than 3g also
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Longtime customer of TMobile and really fed up with the entire data issue. I still can't believe they were able to get away with the "unlimited" throttle back which was worthless when it happen. I admit to a little resentment.. Anyhow I digress. My current plan allows for unlimited data on my phone and 6.5GB Hotspot (tethering). I do not listen to music, or watch videos on my laptop the device being used for mobile hot spot. However last few months I max out. This month I received a text on the 4th I had used 6 and less the an hour later another text used 6.5, so I bought up to the 8 and 3 days later received text saying I had used the 8. Its not possible I am only sending emails and simple web browsing on laptop. ALL DOWNLOADS, software, music, videos, etc are being done on my phone. I went round and round with TMobile and all they can tell me is the total amount used. How can I tell amount being used on laptop?? And if the CSR at Tmobile cannot give me those amounts individually am I suppose to blindly trust them? I DON"T. Something is not right here.. can anyone give me any suggestions or advice?
This is a really hard thing to diagnose.
Are you running a custom rom?
On staock rom the phone is setup to push all data when tethered through a specific APN that is different from what your phone uses for it's data.
That is how they knw how much data is being used.
It is possible that if you are running custom rom that it is sending data through the wrong one.
And I know this is going to sound to obvious, but the hotspot you make with the phone is it password protected and different from what anything else has access to?
If it is unsecured that could just be that someone else is leaching off your connection.
If neither of these is the case you would want to then find a bandwidth monitor for your computer to see if there is any other programs that are running in the background that are doing something without your knowledge.
I know I accidently has windows check and update on its own and between a office service pack and other updates it used 2gb on mine. Never knew it was doing it.
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Running stock and hotspot is password protected. Is it possible all data when tethered is going through that same apn? If I decide to download something on my phone while tethering and that is being or charged to my hotspot??? There must be some explanation for this...
If you're not using tether, turn it off as that may be a possible explanation. The other option is to flash a ROM that circumvents the tethering apn through tmo and carry on as usual.
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If you have updates constantly that eats you up the amount of data as well I wasted 2.5 on 1 day just doing that without noticing
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I have a stock HTC Evo 4G on 2.3.2 that I've hooked up to a 1gb data plan, its filling a kind of specialized role for me, only 1 app installed on which it uses about 20-30mb a day. The problem I'm having is checking my usage I noticed I was way overshooting that daily mark, I installed a data tracking app and discovered that between system.root and system.shell, I'm losing well over double the amount of data that my app is using. System.root is consistently pulling about 110% of what my app does, and system.shell is pulling about 50%, for a combined waste of 160%, I have no idea what its using this data on. Is there some way I could fix this? 2.3.2 has incredibly spartan data controls and I can't seem to find a 3rd party app that can regulate data, they all just track usage. I'm open to flashing a Rom if it'll help, but I've been out of that since my Droid X days so I'm pretty rusty.
Example: typical usage session: 45 minute timespan, app uses 5mb, system.root uses 7, system.shell uses 2.
Turn off background data in settings and you should be fine. It may have affect on other applications you use that require background data like gmail and weather apps. So be mindful of that. I hope I helped some.
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