my data usage monitor self-erased, what to do? - AT&T, Rogers, Bell, Telus Samsung Galaxy S III

I just switched to ATT, and got their Galaxy S3. I love my new service and love the GS3, but of course, I'm on the Mobile Share plan with another person. I use the data-usage monitor to monitor data usage so I don't run into overage. I had been running it since I got the phone on September 20, but just a few hours ago, it self-erased and went back to zero, even tho I had the data cycle going from September 20-October 19. ??? Why did it happen, and what can I do? Has anyone else run into this glitch?

Just dial *3282# (*DATA#) in the dialer, it will tell you your data usage straight from att. It is much more accurate. Not sure why the counter erased itself but it is kinda inaccurate at times anyhow and that could get you into overages. Dialing the code I sent you will get a free text sent to your phone with current data usage. There are other codes for minutes used and such as well, Google them if your curious.
Edit: att also offers an app in the play store that reports your data/text/minutes usage as recorded by att, where's as the on phone data counter records usage on the phone itself which is why it often differs from the way att themselves records data usage.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

corythug said:
Just dial *3282# (*DATA#) in the dialer, it will tell you your data usage straight from att. It is much more accurate. Not sure why the counter erased itself but it is kinda inaccurate at times anyhow and that could get you into overages. Dialing the code I sent you will get a free text sent to your phone with current data usage. There are other codes for minutes used and such as well, Google them if your curious.
Edit: att also offers an app in the play store that reports your data/text/minutes usage as recorded by att, where's as the on phone data counter records usage on the phone itself which is why it often differs from the way att themselves records data usage.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
thanks, but am I the only one experiencing this glitch? I hope I don't have a defective phone or something. Has anyone else with ICS experienced this?

DiamondJay20 said:
thanks, but am I the only one experiencing this glitch? I hope I don't have a defective phone or something. Has anyone else with ICS experienced this?
Click to expand...
Click to collapse
It has happened to me from time to time, I've always looked at that feature as more of a novelty and never really worried about it though. If I was you I wouldn't really worry really either, it's software, it glitches here and there. At least it's glitching a non vital part of the phone lol.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

hate looking at the data meter.
reminder of how "unlimited data" isn't truly unlimited.
/rant

Self erased data usage.
This happened to me as well twice.
1)
I realized that the data was still there until I started to sync with my TiBu to dropbox/google drive. Then my data went to 0 on the charts.
I was still able to see the data used per app, but nothing shows on the charts.
Although it may not be accurate I use this feature a lot. I would just like to know what makes it reset on its own?
My cycle is on the 2nd of each month and I lost it on the 15th.
2)
Another issue is the vertical lines that shows you data used on each time period. I would like it to default to my cycle (so i dont have to readjust everytime) How do I do that.
Thinking back.......I think I did have my cycle set as the 15th, but that was changed a long time ago.
Could it be possible that the change only takes effect after the cycle is complete?
For example
Jan 1, 2000. I set my cycle to the 10th of every month.
Jan 2, 2000 I change it to 25th of every month.
I think it will still reset on the 10th?

Bump
Sent from my SGH-I747M using Tapatalk 2

Related

Data usage widget?

Does anyone know of a good data usage widget for hercules?
Sent from my HercuBEAST!!!
i used this https://market.android.com/details?id=net.rgruet.android.g3watchdog
when i had a limited data plan
since i got unlimited, i totally removed it off my phone
I also use 3G Watchdog.
Works fantastic. Tells me how much data I used today/this week/this month/this cycle, and what I am trending to do for the cycle. You set your bill cycle start date and data cap limit.
I like traffic monitor better than watchdog, its just a widget but it tells youvur data usage on wifi and mobile, even which apps are using data and how much
https://market.android.com/details?id=com.radioopt.widget
Sent from my SGH-T989 using Tapatalk
both are good choices, but 3g wathdog is more accurate IMO, it also has backup/restore option so you can continue to monitor your data usage, eve after you wipe and flash to a new ROM
I dont think theres one that auto tracks like the droid phones. All these ones you have to enter in the info
Sent from my HercuBEAST!!!
define auto track, what do you mean by that?
if the apps don't auto track, then you'll never have updated accurate information
so, i've no clue what you are trying to say
data apps
3G Watchdog wasn't tracking any usage for me on this phone(because I'm not using 3G?). I installed one from the market called My Data Manager Free that is ok. It's more basic but seems to do the job. I've only been using it for 2 days, so I don't really know how accurate it is.
*Edit*I re-loaded 3g watchdog this afternoon and it seems to work fine now. Not sure why it didn't work when I loaded it the first time.
3g watchdog ou have to enter your billing cycle so it resets. I was wondering if there was one that jst tracked my data withoit me entering in anything
Sent from my HercuBEAST!!!
Just use the My Account app installed on the phone. Tells you how much data you have used, how many minutes talk time and SMS messages.
I have been experiencing a lot.of issues with any data monitor not working. Any ideas?? Thanks
Sent from my SAMSUNG-SGH-T989 using xda app-developers app

[Q] Galaxy Nexus (rooted) wifi tether data question.

I rooted my Nexus and got the wifi tether app. Internet wen't down for a while, so I was all happy when I just tethered up and just kept browsing. I also played minecraft multiplayer.
I checked my internet and it was back up, so I untethered and I checked my data usage. The Wifi Tether app says I used 2.16kb of data. I'm like...I was watching a youtube video, I couldn't have used that little. The last time I looked at my data I was at 48mb. Now I'm at 56. But I can't account for all of the increase to be from tethering.
____
Quick question. My 4gig limit refreshes every month from the day i activate my phone right? I got the nexus the day it came out, so the 15th?
NotSoSiniSter said:
I rooted my Nexus and got the wifi tether app. Internet wen't down for a while, so I was all happy when I just tethered up and just kept browsing. I also played minecraft multiplayer.
I checked my internet and it was back up, so I untethered and I checked my data usage. The Wifi Tether app says I used 2.16kb of data. I'm like...I was watching a youtube video, I couldn't have used that little. The last time I looked at my data I was at 48mb. Now I'm at 56. But I can't account for all of the increase to be from tethering.
____
Quick question. My 4gig limit refreshes every month from the day i activate my phone right? I got the nexus the day it came out, so the 15th?
Click to expand...
Click to collapse
No it refreshes by the billing cycle not activation date.
i had to change my to the billing cycle.
it was on the date i activated the phone.
first question!
Pheww. Good thing i know to change my cycle. But i still dont have an answer to my first question...
which version are you using?:
I have 3.1 pre108 and it installs fine and activates but there are several failures in the log of the app
NotSoSiniSter said:
I rooted my Nexus and got the wifi tether app. Internet wen't down for a while, so I was all happy when I just tethered up and just kept browsing. I also played minecraft multiplayer.
I checked my internet and it was back up, so I untethered and I checked my data usage. The Wifi Tether app says I used 2.16kb of data. I'm like...I was watching a youtube video, I couldn't have used that little. The last time I looked at my data I was at 48mb. Now I'm at 56. But I can't account for all of the increase to be from tethering.
Click to expand...
Click to collapse
I have the exact same question. In data usage it always reports back as 1kb of data used no matter how much I use. Same goes for the data meter in my Verizon mobile.
Sent from my Galaxy Nexus using xda premium
So its not only me. ugh if i cant accuraty keep track of my data i freak out...
Any fixes out there?
there are several download/upload meters and trackers in the Market
Im assuming you dont have an older unlimited plan?
Im very curious about this. Pdanet usage seems inline, one netflix movie = 1.5gb. Eek. But a week on wifitether = 17.88kb. Is it possible that the data is being masked ?
Anyone compare the built in data counter to a 3rd party app?
Please forgive me if i am misunderstanding your question as you don't mention whether you are on GSM or CDMA. I am on Verizon and my phone is not rooted so of course i use the Verizon app to determine my data usage. Am i right in assuming that you have deleted your verizon app?
NotSoSiniSter said:
So its not only me. ugh if i cant accuraty keep track of my data i freak out...
Any fixes out there?
Click to expand...
Click to collapse
Use a pen and paper.
Sent from my Galaxy Nexus using xda premium
You can move the sliders on the ICS data usage app in settings to change the amount of data reported by date range...

GSIII churning through data

We have a user in the company that is churning through data at an incredible rate. We are getting email notifications from ATT about the mobile share group going over its 20gb limit about every hour, Rhett are 4 users in this group, 3 of them have used a combined 350mb of data in 14 days, where this other user is just now broken the 20gb mark for just one line. After several conversations with this individual the user seems clueless as to where the data is going as well clueless to the many ways it could be burning it up.
The user has historically never used hardly any data at all and this appears to be isolated to the past 14 days. It happens during working hours while the user in on the job. The user works out of a satellite office and it could be several days before a tech could get their hands on it.
We have tried having him kill open apps, reboot the phone multiple times daily and the usage still is climbing at an incredible rate, this last time showed almost 1gb in less than an hour.
Any ideas on what this "phantom" usage could be?
Sent from my SGH-I337 using XDA Premium 4 mobile app
What does it say under settings/ data usage? It should list all the apps that are using data and how much...
This page should show you what's using all your data. Have to tried looking at it?
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
I know I can look under that menu option, at the moment, since the user is nearly 400 miles from one of our techs hands. walking him through navigating to that menu isn't really an option at this point.
Is it possible the user is using an adblocker? Just 2 weeks ago a friend of mine noticed his nexus 4 was eating up data at several gigs per day. He checked the data usage log and it was the adblocker. He had recently installed it by apk since google took them out of the play store. Turns out it routes all ip traffic on your phone out to its servers to strip the ads and then back to the phone. This eats tons of data.
In fact my friend used about 20gigs in a few days if I recall.
Definitely sounds like the culprit to me.
Sent from my SGH-I747M using xda app-developers app
YodieBuzz said:
We have a user in the company that is churning through data at an incredible rate. We are getting email notifications from ATT about the mobile share group going over its 20gb limit about every hour, Rhett are 4 users in this group, 3 of them have used a combined 350mb of data in 14 days, where this other user is just now broken the 20gb mark for just one line. After several conversations with this individual the user seems clueless as to where the data is going as well clueless to the many ways it could be burning it up.
The user has historically never used hardly any data at all and this appears to be isolated to the past 14 days. It happens during working hours while the user in on the job. The user works out of a satellite office and it could be several days before a tech could get their hands on it.
We have tried having him kill open apps, reboot the phone multiple times daily and the usage still is climbing at an incredible rate, this last time showed almost 1gb in less than an hour.
Any ideas on what this "phantom" usage could be?
Sent from my SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I had a similar issue where my phone ate 3 gigs of my plan over night. I installed a data monitor (https://play.google.com/store/apps/details?id=com.mobidia.android.mdm) and found it was my stock email app. A simple data wipe in settings/Application manager fixed the leak. The above app will tell you exactly which app and how much it uses. Saved me a huge bill.

[q] tethering usage amount

Longtime customer of TMobile and really fed up with the entire data issue. I still can't believe they were able to get away with the "unlimited" throttle back which was worthless when it happen. I admit to a little resentment.. Anyhow I digress. My current plan allows for unlimited data on my phone and 6.5GB Hotspot (tethering). I do not listen to music, or watch videos on my laptop the device being used for mobile hot spot. However last few months I max out. This month I received a text on the 4th I had used 6 and less the an hour later another text used 6.5, so I bought up to the 8 and 3 days later received text saying I had used the 8. Its not possible I am only sending emails and simple web browsing on laptop. ALL DOWNLOADS, software, music, videos, etc are being done on my phone. I went round and round with TMobile and all they can tell me is the total amount used. How can I tell amount being used on laptop?? And if the CSR at Tmobile cannot give me those amounts individually am I suppose to blindly trust them? I DON"T. Something is not right here.. can anyone give me any suggestions or advice?
This is a really hard thing to diagnose.
Are you running a custom rom?
On staock rom the phone is setup to push all data when tethered through a specific APN that is different from what your phone uses for it's data.
That is how they knw how much data is being used.
It is possible that if you are running custom rom that it is sending data through the wrong one.
And I know this is going to sound to obvious, but the hotspot you make with the phone is it password protected and different from what anything else has access to?
If it is unsecured that could just be that someone else is leaching off your connection.
If neither of these is the case you would want to then find a bandwidth monitor for your computer to see if there is any other programs that are running in the background that are doing something without your knowledge.
I know I accidently has windows check and update on its own and between a office service pack and other updates it used 2gb on mine. Never knew it was doing it.
Sent from my Transformer Prime TF201 using XDA Premium 4 mobile app
Running stock and hotspot is password protected. Is it possible all data when tethered is going through that same apn? If I decide to download something on my phone while tethering and that is being or charged to my hotspot??? There must be some explanation for this...
If you're not using tether, turn it off as that may be a possible explanation. The other option is to flash a ROM that circumvents the tethering apn through tmo and carry on as usual.
Sent from my SGH-M919 using Tapatalk
If you have updates constantly that eats you up the amount of data as well I wasted 2.5 on 1 day just doing that without noticing
Sent from my SGH-M919 using XDA Premium 4 mobile app

[Q] Very high mobile data usage reported by carrier, no evidence in phone

EDIT: The issue was the carrier's fault and not the OS
I found out yesterday that I breached the 5 GB limit of data usage for the month when the carrier completely cut my data connections.
I went to check the reported usage in the system settings and it just shows 687 MB used for the month, the highest usage app is facebook with just a little over 100 MB used.
Now here's some facts:
Running Ditto Note 3 v 3.2 (android 4.3) (based on XXUEMK9) (Baseband: N7100XXUEMJ9)
Never used tethering this month
I always keep 3G off at night and when I'm on WIFI
How do I find out what could have caused all this data usage?
The detailed connections report from the carrier will come in 2 months so I can't know anything yet from that, I'd like to try and figure out something now.
I will be getting a data plan upgrade that will allow me 500 more MB for the month but I'm afraid that if I don't do something fast I might end up wasting all the data again, for now I'm planning of clean flashing the newest release of the rom but I'd like to know if there is some app that will let me monitor data usage in a more detailed way as it seems the built-in android graph doesn't record this hidden data that was used.
Jackomel said:
I found out yesterday that I breached the 5 GB limit of data usage for the month when the carrier completely cut my data connections.
I went to check the reported usage in the system settings and it just shows 687 MB used for the month, the highest usage app is facebook with just a little over 100 MB used.
Now here's some facts:
Running Ditto Note 3 v 3.2 (android 4.3) (based on XXUEMK9) (Baseband: N7100XXUEMJ9)
Never used tethering this month
I always keep 3G off at night and when I'm on WIFI
How do I find out what could have caused all this data usage?
The detailed connections report from the carrier will come in 2 months so I can't know anything yet from that, I'd like to try and figure out something now.
I will be getting a data plan upgrade that will allow me 500 more MB for the month but I'm afraid that if I don't do something fast I might end up wasting all the data again, for now I'm planning of clean flashing the newest release of the rom but I'd like to know if there is some app that will let me monitor data usage in a more detailed way as it seems the built-in android graph doesn't record this hidden data that was used.
Click to expand...
Click to collapse
Go to settings > general > accounts then turn of auto sync.
Mufrad said:
Go to settings > general > accounts then turn of auto sync.
Click to expand...
Click to collapse
Auto sync is already off actually, I always do it manually (actually forget to do it manually), it should show up in the graph if it the culprit were auto sync
Check to see if photo syncing is enabled, google photo's, picassa etc.
I would also do a malware scan with a decent scanner like ESET.
TheATHEiST said:
Check to see if photo syncing is enabled, google photo's, picassa etc.
I would also do a malware scan with a decent scanner like ESET.
Click to expand...
Click to collapse
Photo syncinc is disabled, ESET found nothing.
try another SIM card if the same happen again. if not, there is something with operator.
wviegas said:
try another SIM card if the same happen again. if not, there is something with operator.
Click to expand...
Click to collapse
The operator confirmed that the 5 GB have been used, I must wait 2 months to obtain detailed reports though.
Still, something has to have happened on the phone, if it's the operator I have no way of proving it.
Jackomel said:
The operator confirmed that the 5 GB have been used, I must wait 2 months to obtain detailed reports though.
Still, something has to have happened on the phone, if it's the operator I have no way of proving it.
Click to expand...
Click to collapse
Maybe they have to prove the data is consumed by you.
Try to shut off the phone and remove the battery all night for a few days.
Jackomel said:
Photo syncinc is disabled, ESET found nothing.
Click to expand...
Click to collapse
Install a network monitoring app so you know exactly what is using what.
TheATHEiST said:
Install a network monitoring app so you know exactly what is using what.
Click to expand...
Click to collapse
Would they pick what the system graph wouldn't though?
I don't know how they are made, what if they just use the same data?
Can anyone confirm this?
Jackomel said:
Would they pick what the system graph wouldn't though?
I don't know how they are made, what if they just use the same data?
Can anyone confirm this?
Click to expand...
Click to collapse
https://play.google.com/store/apps/details?id=com.mobidia.android.mdm this app will tell you how much data you've used each day and whether it was wifi or mobile plan also give a detailed usage of each app data consumption and this doesn't register the same as what our phone does,it works independently,i've used this app when i was on ICS when detailed data consumption wasn't availble in ICS and then checking my carrier's consumption bill there were only 4-5 mb differences between what the app had registered and what the carrier had. install this for the time being till your month renews and starting the next billing cycle you'll have a better idea about your monthly usage
singhpratik87 said:
https://play.google.com/store/apps/details?id=com.mobidia.android.mdm this app will tell you how much data you've used each day and whether it was wifi or mobile plan also give a detailed usage of each app data consumption and this doesn't register the same as what our phone does,it works independently,i've used this app when i was on ICS when detailed data consumption wasn't availble in ICS and then checking my carrier's consumption bill there were only 4-5 mb differences between what the app had registered and what the carrier had. install this for the time being till your month renews and starting the next billing cycle you'll have a better idea about your monthly usage
Click to expand...
Click to collapse
Thanks for the suggestion!
Turns out that it was all the carrier's fault because it happened to several people at the same time, I was just the first to report it so they didn't know about it.
In the end there was nothing with the ROM, the data the system reported was exactly what I used, no more no less.

Categories

Resources