Develop Bugs

New Vs Refurbished replacement phone?

How do I know if the phone that is sent from T-mobile as a replacement phone for a defective one is Refurbished or NEW one ?
I have been told that it is more likely a refurbished device but there is a possibility that they send new ones sometimes !
I just don't think it's fair to receive a refurbished replacement for an only 1 month old "defective " one !

Hey Denver Guy...I believe there is sticker under battery that will say its a refurbished device. But usually its up in the air what you recive from them

denverguy said:
How do I know if the phone that is sent from T-mobile as a replacement phone for a defective one is Refurbished or NEW one ?
I have been told that it is more likely a refurbished device but there is a possibility that they send new ones sometimes !
I just don't think it's fair to receive a refurbished replacement for an only 1 month old "defective " one !
Click to expand...
Click to collapse
Refurbished is a very broad word. You can send a phone in cause a button is loose and once fixed it will now be labeled as a refurb. Out of all of the Refurbished phones i have received in the past none looked less than new. Even when my sister received a refurbed Mytouch 3g nearly a year later...it still looked brand new with zero issues. Its not something I would worry too much about if you have to send your phone in to get a replacement. You can however try and ask them to just give you a new one out of the box as well for exchange.
Edit:
Just my input and I know it doesnt answer your question. But like mentioned slightly , if it is within the first 30 days I am 99% sure you can just ask for a new one.

audi_on_u said:
Hey Denver Guy...I believe there is sticker under battery that will say its a refurbished device. But usually its up in the air what you recive from them
Click to expand...
Click to collapse
Does the android version whether it's updated to 2.3.6 or not give a clue at all ?
should it come in its original box if it's new ?

tri4life said:
Refurbished is a very broad word. You can send a phone in cause a button is loose and once fixed it will now be labeled as a refurb. Out of all of the Refurbished phones i have received in the past none looked less than new. Even when my sister received a refurbed Mytouch 3g nearly a year later...it still looked brand new with zero issues. Its not something I would worry too much about if you have to send your phone in to get a replacement. You can however try and ask them to just give you a new one out of the box as well for exchange.
Click to expand...
Click to collapse
I already asked them to send me a new one ,but they refused to guarantee anything

denverguy said:
I already asked them to send me a new one ,but they refused to guarantee anything
Click to expand...
Click to collapse
Oh did you call support yourself or take it in a store?

tri4life said:
Oh did you call support yourself or take it in a store?
Click to expand...
Click to collapse
I did call customer service,because I am already out of the 14 days remorse period ,so going to the store won't be of help ,they would show me ugly faces if I did !

i just got a replacement, and the one that they sent me has the screen protector from when u first buy the phone.... so i guess the way to differenciate is the screen protector when u get it out the box... if it has the one from when u first bought the phone, its new... if u have a new one with nothing on it.... im guessing thats a refurb....

Radsolutionz said:
i just got a replacement, and the one that they sent me has the screen protector from when u first buy the phone.... so i guess the way to differenciate is the screen protector when u get it out the box... if it has the one from when u first bought the phone, its new... if u have a new one with nothing on it.... im guessing thats a refurb....
Click to expand...
Click to collapse
My last two phones I had to send in, the ones that came back had the default screen protector on them. I doubt either were brand new.

Radsolutionz said:
i just got a replacement, and the one that they sent me has the screen protector from when u first buy the phone.... so i guess the way to differenciate is the screen protector when u get it out the box... if it has the one from when u first bought the phone, its new... if u have a new one with nothing on it.... im guessing thats a refurb....
Click to expand...
Click to collapse
you mean the one that shows labels ?
did you get the replacement today ?
when did you first purchase the phone ?

tri4life said:
My last two phones I had to send in, the ones that came back had the default screen protector on them. I doubt either were brand new.
Click to expand...
Click to collapse
your last 2 phones were samsung galaxy s2 as well ?
why you doubt they were Brand new ?

The replacements are usually refurbs that come in plain white boxes. You'll never get one in a retail box from replacement unless arrangements were made prior.

GideonX said:
The replacements are usually refurbs that come in plain white boxes. You'll never get one in a retail box from replacement unless arrangements were made prior.
Click to expand...
Click to collapse
SO there is no doubt that the replacement phone is Refurbished,since they didn't guarantee that they will send a new one ?

denverguy said:
SO there is no doubt that the replacement phone is Refurbished,since they didn't guarantee that they will send a new one ?
Click to expand...
Click to collapse
Yup, expect a refurb in the mail.

denverguy said:
SO there is no doubt that the replacement phone is Refurbished,since they didn't guarantee that they will send a new one ?
Click to expand...
Click to collapse
I would say 98% of the time you would get a refurb unless they out of stock on refurb.

denverguy said:
your last 2 phones were samsung galaxy s2 as well ?
why you doubt they were Brand new ?
Click to expand...
Click to collapse
My last ones were a mytouch 3g slide and mytouch 4g. When I got my s2 replaced it was just an instore exchange so that one doesnt count since I got a whole new box.
I doubt it because I was told specifically that they were refurbished. If they were new, it would prob be easier for them to have you go to a store and do an exchange.

I just got my warranty replacement sgs2 today from T-mobile it came in the white box but has default screen protector. I bought my sgs2 in the beginning of Dec"for the guy who asked". It looks flawless and smells new"lol", but I'de say its refurbished, because it didn't come in the sealed box. I made a big stink about receiving a refurbished phone when I called it in, but like the other fellow said they would not guarantee a new phone, but did agree its not fair to buy a new phone and receive a refurbished phone back."but still wouldn't guarantee" anything."bull crap"
There are no labels that say it is a refurb so makes me "kinda" wonder. Because att refurb phones are labeled behind the batt.
But any ways 2 more things. A lil Off Topic so sorry stop reading if that bothers you ,but I think its cool..
Originally I bought 2 HD2's at wall mart for 49.95 each "Best DEV Phone EVER" and got two 100 gift cards for the phones."Nice" 9 months later my HD2 reboots its self all the time outta nowhere, so T mobile says sorry heres a g2x cause htc doesn't make hd2's anymore."sweet I love the phone" so I think that was pretty cool. It was a refurb though. works perfect. Woulda rather had the HD2 in both cases though.
Now my wife broke her screen and we did a insurance claim for 120 and they sent her a brand new htc HD7 with the Mango update on it, sealed in the box. neat phone but no android for it so I don't like it lol.
I just thought I would share some of my phone replacement exp's with you guys.
edit: it just came with 2.3.5 and uvkid

tdizzle404 said:
I just got my warranty replacement sgs2 today from T-mobile it came in the white box but has default screen protector. I bought my sgs2 in the beginning of Dec"for the guy who asked". It looks flawless and smells new"lol", but I'de say its refurbished, because it didn't come in the sealed box. I made a big stink about receiving a refurbished phone when I called it in, but like the other fellow said they would not guarantee a new phone, but did agree its not fair to buy a new phone and receive a refurbished phone back."but still wouldn't guarantee" anything."bull crap"
There are no labels that say it is a refurb so makes me "kinda" wonder. Because att refurb phones are labeled behind the batt.
But any ways 2 more things. A lil Off Topic so sorry stop reading if that bothers you ,but I think its cool..
Originally I bought 2 HD2's at wall mart for 49.95 each "Best DEV Phone EVER" and got two 100 gift cards for the phones."Nice" 9 months later my HD2 reboots its self all the time outta nowhere, so T mobile says sorry heres a g2x cause htc doesn't make hd2's anymore."sweet I love the phone" so I think that was pretty cool. It was a refurb though. works perfect. Woulda rather had the HD2 in both cases though.
Now my wife broke her screen and we did a insurance claim for 120 and they sent her a brand new htc HD2 with Mango update on it, sealed in the box. neat phone but no android for it so I don't like it lol.
I just thought I would share some of my phone replacement exp's with you guys.
edit: it just came with 2.3.5 and uvkid
Click to expand...
Click to collapse
so do you think that the new replacement phone should come sealed in its original box ?
Does the replacement phone sgs2 which came with the default screen protector have a blue sticker inside ?

tdizzle404 said:
I just got my warranty replacement sgs2 today from T-mobile it came in the white box but has default screen protector. I bought my sgs2 in the beginning of Dec"for the guy who asked". It looks flawless and smells new"lol", but I'de say its refurbished, because it didn't come in the sealed box. I made a big stink about receiving a refurbished phone when I called it in, but like the other fellow said they would not guarantee a new phone, but did agree its not fair to buy a new phone and receive a refurbished phone back."but still wouldn't guarantee" anything."bull crap"
There are no labels that say it is a refurb so makes me "kinda" wonder. Because att refurb phones are labeled behind the batt.
But any ways 2 more things. A lil Off Topic so sorry stop reading if that bothers you ,but I think its cool..
Originally I bought 2 HD2's at wall mart for 49.95 each "Best DEV Phone EVER" and got two 100 gift cards for the phones."Nice" 9 months later my HD2 reboots its self all the time outta nowhere, so T mobile says sorry heres a g2x cause htc doesn't make hd2's anymore."sweet I love the phone" so I think that was pretty cool. It was a refurb though. works perfect. Woulda rather had the HD2 in both cases though.
Now my wife broke her screen and we did a insurance claim for 120 and they sent her a brand new htc HD2 with Mango update on it, sealed in the box. neat phone but no android for it so I don't like it lol.
I just thought I would share some of my phone replacement exp's with you guys.
edit: it just came with 2.3.5 and uvkid
Click to expand...
Click to collapse
HD2 with mango ? wut
or are you talking about a HD7

JaY iZz BaKk said:
HD2 with mango ? wut
or are you talking about a HD7
Click to expand...
Click to collapse
Thinking same exact thing.
Sent from my SGH-T989 using xda premium

Refurbed T989s... Any good?

Few coworkers of mine have T-mobile and are looking for a Samsung device for VPN support. Due to being in contract they're looking to get a good phone without breaking the bank. So that leads to the T-Mobile site selling refurbed T989s for $30.
Any refurbed owners want to offer any feedback? I think their greatest concern is the 90 day warranty - but from what I know on the E4GT it's extremely likely that if it breaks you'll notice it before then. They're not looking to root it or do anything special either, in case that's a factor.
TIA and I did search by XDA forum search on General & Q/A before posting - so hopefully that will avoid the flaming.
P.S. Hope you guys get the OTA today and that it has the eMMC fix in there as it is rumored to!

No one has a refurbed GS2 from T-mobile? Find that hard to believe....
TIA
Sent from my SPH-D710 using XDA

Bump
Sent from my SPH-D710 using XDA

garwynn said:
Bump
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?

Lets get serious, a refurbished phone upgrade or value plan?
Sent from my SGH-T989 using xda premium

iwasblown said:
Lets get serious, a refurbished phone upgrade or value plan?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Person was quoted 100 for new blaze or 30 for GS2 refurbed as a few of their upgrade options. Value plan, they mainly need for vpn support, good browser and terminal emulator.
My thought was get the GS2 for that price... But only if the refurb isn't junk.
Sent from my SPH-D710 using XDA

As for link, just go to T-Mobile's site and look at current phone list. Was there as web only special.
Sent from my SPH-D710 using XDA

From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.

I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk

jfarhat said:
From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.
Click to expand...
Click to collapse
2 yr contract reqd according to site. Maybe they're just trying to move old stock?
Sent from my SPH-D710 using XDA

sphogat said:
I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk
Click to expand...
Click to collapse
That's why I wanted to get some opinions before deciding to suggest or not. My thinking is that there isn't much in the GS2 that easily breaks, so if they go for it then watch it carefully...
Sent from my SPH-D710 using XDA

floor, wnmenir
garwynn said:
2 yr contract reqd according to site. Maybe they're just trying to move old stock?
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Sure are, they're making room for the GSIII!

So... New GS Blaze or GS2 refurb in your opinion?
Sent from my SPH-D710 using XDA

VoiD_Dweller said:
After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?
Click to expand...
Click to collapse
Same here, I hardbricked my phone a couple months ago and I'm sure the replacement I received was a refurb. I haven't had any issues with it so far.
Sent from my SGH-T989 using XDA

garwynn said:
Bump
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I have a refurb right now. Looks brand new. Send as a handset exchange from my amaze cuz they had none to send me. Youd never get a refurb with any damage or scratches from T-Mobile. I also have the premium handset protection so its always warrentied. Dont see the need to pay extra when I always can get other ones if there is problems.
Also for the person who said Blaze or SG 2, comeon now, thats an obv answer

I have a Epic Touch I am selling!!!

If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium

G1ForFun said:
If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
How can you tell which one you have? Mine is a refurb I got last week and seems perfectly fine

Sometimes I Really Hate Samsung

Usually not, but damn. Last week my original GNex had it's radio's take a dump. After 11 solid months, I rebooted one night and had data, but voice never came back. So I put everything back stock and walked into Verizon and paid $15 to have a replacement overnighted to me.
Now, a week later, I've come to the conclusion that my replacement is fubared. I've never seen a device experience sleep of death + turning into an oven so quickly and consistently before. It's good for 30, maybe 60 minutes tops before it craps out. This is awesome when your phone is your alarm clock.
So here I go again, getting ready to waltz back into the Verizon store and do the same song and dance again. Pay $15, get a phone on Tuesday, probably have something massively wrong, rinse and repeat. Hey, devices take a crap from time to time, and luckily mine did while still under warranty, but I'm taking picks on how many replacement units I have to go through before one finally sticks.
My guess is the 3rd replacement is a charm. Who wants the over?
Those of you who have gone through the replacement fiasco with Samsung, how many tries did it take you to get a good one?

Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium

mariosraptor said:
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Shipping to have it overnighted. It's also awesome that my local store doesn't toss out loaner phones while you wait (It'd make it easy to avoid that whole shipping thing). Maybe I'll call Verizon Tech Support just to bug them about.

no issues at all with mine...
I love Samsung personally

OOOh, free overnight shipping. Thanks Big Red!
Hopefully the next one is a charm because honestly, I don't know what I'd do without a Nexus device on Verizon's network. The alternatives make me cringe.

why is there no option for none

Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.

KWKSLVR said:
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
Click to expand...
Click to collapse
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2

I went through 4 before I got my refurb, then I promptly sold it for a GSM model. That's one thing that I have to hand it to Verizon for, they were really good once I got the 1st defective one. I had 4 at one time, most overnighted at no cost and no fees or holds.
They did try everything they could to not send me one though... Unlike Google who were more then happy to send me multiple N7's.
Sent from my Nexus 7 using Tapatalk HD

I had to replace one because of dirt under the screen even though its new and heat issues, the replacement was perfect and never get hot under normal use. I also bought one recently and it has heat issue and poor screen as well, but I'll live with it for the price. Its sort of a luck thing with this device, especially a lottery with AMOLED screen. I was going to get the N4 but it seem to also have lots of little issues on its own, such as getting too hot, I really hate phones getting overheat.I'm still waiting on confirmation on the USB OTG too.

After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.

thesoldier said:
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
The first time I went in, I was hoping that they'd have one in the back they could swap out for me, or a loaner phone (fat chance, I know). My job pretty much requires a working cell phone. I'm kind of surprised that Verizon was so willing to send a replacement out in just a few minutes. Granted, I don't know what alternative they'd have. There's no real way to troubleshoot SOD issues. My main concern is just not having to go through a massive fiasco running through multiple devices, especially with an 8 day vacation coming up.
bose301s said:
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
Click to expand...
Click to collapse
Well, if it's still under warranty, I'd jump on it.

Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck

I had to replace one about ~8 months ago for screen ghosting. I was really satisfied with the replacement until now because the ghosting is back on the replacement. I'm contemplating switching to T-Mobile though, so I dunno if I'm going to attempt to replace this one.
Sent from my Galaxy Nexus using xda app-developers app

RoyJ said:
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
Click to expand...
Click to collapse
Well that sucks. My screens have been great. Well, that, or I'm not picky. The second replacement seems rock solid so far. Good data speeds, strong signal, solid screen, solid GPS and no SOD/Overheating. Maybe I've lucked out...but I'm not uncrossing my fingers.

I've been through 5+ Nexi already. Tec Asurion is totally worth the $6.99 per month! Free overnight shipping FTW.

Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app

KWKSLVR said:
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Lol why? Seems to me that 2 separate pieces of one HW with a common issue (signal) and only one other thing in common (SIM card) makes the one other thing the most likely suspect...
Sent from my Nexus 7 using Tapatalk 2

Because I'm not that lucky.

KWKSLVR said:
Because I'm not that lucky.
Click to expand...
Click to collapse
Thinking you're missing the forest for the trees.
Sent from my Nexus 7 using Tapatalk 2

Warranty replace through HTC or Verizon?

Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.

xenakis said:
Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.
Click to expand...
Click to collapse
my track record with VZW CLN program isnt good. I had to replace my Rezound about 5 times before i decided to "loose" the phone and go insurance.
i was never given the option to go with HTC. From what i had to go through with VZW i would say try HTC.

warrant
synisterwolf said:
my track record with VZW CLN program isnt good. I had to replace my Rezound about 5 times before i decided to "loose" the phone and go insurance.
i was never given the option to go with HTC. From what i had to go through with VZW i would say try HTC.
Click to expand...
Click to collapse
I've had to have 2 M7 Verizons fixed: one for bonehead damage to SIM slot and other for power button.
Both were handled by HTC, and both came back perfect. Since the Verizon method has been reported to
be such a crap-shoot, maybe you'll have the same perfect experience that I've ended up with using HTC.
866-449-8358 is the number in US.‎

I got mine replaced by Verizon and I'm really happy -- the phone they sent me looks perfect and works perfectly too. Honestly, I hate Verizon customer service, but this time around I decided to use their live chat feature instead of calling them and the guy who helped me was generous as hell. He knew his phones and wasn't just reading out of a book. Within 5 minutes my order was placed for a free replacement.
Plus, the turn-around is amazing. They'll send you your new phone within two days, and you don't have to send your old one before they ship it out, so you're never left phoneless.
I'd say give it a shot.

I suggest whichever is cheaper. If you are getting a refurbished unit from either company, chances are equal on it's quality. Verizon gets their phone from HTC, so it is the same refurb.
I have had to CLN twice from Verizon and had no issues with the service itself. They send you the phone and a return slip to send the old phone back. I have heard HTC needs a credit card to do that service. Verizon doesn't as you have phone service with them and they can just charge your account with the bill if you don't send the phone to them.
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
I suggest whichever is cheaper. If you are getting a refurbished unit from either company, chances are equal on it's quality. Verizon gets their phone from HTC, so it is the same refurb.
I have had to CLN twice from Verizon and had no issues with the service itself. They send you the phone and a return slip to send the old phone back. I have heard HTC needs a credit card to do that service. Verizon doesn't as you have phone service with them and they can just charge your account with the bill if you don't send the phone to them.
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Pretty sure HTC's $29 option is a brand new phone. That's how it was with mine, anyway.
Sent it in for repair because it was bootlooping and couldn't get in bootloader. Got it back a few days later...but the wifi was absolute crap. Couldn't even pick up my router being in the same room, let alone anybody else's in the apartment I was in. Couldn't even connect to my tether on my other phone. Got back on the online chat, and told 'em what was going on. Had me try a few things (that I had already tried), and they offered to fix it for $10, or replace it with a new unit for $30. I didn't wanna mess with it anymore, so picked the new option... sent it in, they checked the phone out, then sent a new one my way. Don't think it was a refurb b/c it still had Sense 5.5 / rumrunner S-Off-able HBoot.

xenakis said:
Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.
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Click to collapse
I've had no issues with VZW warranty replacements, overnight shipped and free, plus you don't have to go without a phone while waitingon the replacement. ......but if you have a phone to use in meantime, if HTC will give you a new unit for 29 bucks.........IDK which I would do. Because many of the "new" htc m7's still have the crappy camera, so you might be sending in that new phone for a refurb or repair in a month or two anyways......and the refurbs seems to all be coming with the newer model camera chip. So, crap shoot either way. I think I'd stick with free overnight replacement, and the better chance of a good camera. ......and you can get s-off on any of the VZW bootloaders now, so it does not matter what firmware it comes loaded with.

Thank you everyone for your advice. Yesterday I ended up going with HTC and got my replacement today. It was $29, which covered next day shipping to me and a three day return label for my old phone which I have 10 days to send back to them.
Verizon would definitely have been cheaper but it was very easy and painless to get it replaced through HTC. Verizon wanted to troubleshoot the problem first, including doing a factory reset, recharge the phone and see if the problem went away. I'm leaving town in the morning and needed the new phone fast. HTC just asked a few questions and approved the replacement.
The phone they sent me looks perfect and works great but was already updated so not likely new but refurbished. I plan on running it stock/S-on for a few days to make sure it has no problems before giving it a little Sunshine.
Thanks again.

ccarr313 said:
I've had no issues with VZW warranty replacements, overnight shipped and free, plus you don't have to go without a phone while waitingon the replacement. ......but if you have a phone to use in meantime, if HTC will give you a new unit for 29 bucks.........IDK which I would do. Because many of the "new" htc m7's still have the crappy camera, so you might be sending in that new phone for a refurb or repair in a month or two anyways......and the refurbs seems to all be coming with the newer model camera chip. So, crap shoot either way. I think I'd stick with free overnight replacement, and the better chance of a good camera. ......and you can get s-off on any of the VZW bootloaders now, so it does not matter what firmware it comes loaded with.
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Click to collapse
Any way to find out if you have an old vs new camera module?

carngeX said:
Any way to find out if you have an old vs new camera module?
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Click to collapse
Sys/android_camera/sensor. Need root iirc... Maybe not to read that file
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
Sys/android_camera/sensor. Need root iirc... Maybe not to read that file
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
ov ov4688 4M
Not sure quite what that means lol. Do I need to be on a stock ROM? I'm on NuSense Six right now.
Sent from my Nexus 7

carngeX said:
ov ov4688 4M
Not sure quite what that means lol. Do I need to be on a stock ROM? I'm on NuSense Six right now.
Sent from my Nexus 7
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Click to collapse
I read somewhere ov branded was supposed to be higher quality control than the original company HTC outsourced to. Below is what my sensor file says and I have had no purple tint issues thus far though... But to answer your question, my sensor company was the first HTC sourced to and ov was sought after when they couldn't supply the demand from HTC. So, yes, yours is the newer one.
" st vd6869(1.0) cinesensor 2013-09-19"
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
I read somewhere ov branded was supposed to be higher quality control than the original company HTC outsourced to. Below is what my sensor file says and I have had no purple tint issues thus far though... But to answer your question, my sensor company was the first HTC sourced to and ov was sought after when they couldn't supply the demand from HTC. So, yes, yours is the newer one.
" st vd6869(1.0) cinesensor 2013-09-19"
Sent from my HTC6500LVW using XDA Free mobile app
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Click to collapse
Great, thanks. Sounds like I did probably get a refurb unit from HTC then, most likely. Would rather get a refurb from HTC than VZW, honestly.
Sent from my Nexus 7

carngeX said:
Great, thanks. Sounds like I did probably get a refurb unit from HTC then, most likely. Would rather get a refurb from HTC than VZW, honestly.
Sent from my Nexus 7
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Click to collapse
Check your serial number. Like mine starts with FA3BJ the first two digits is the plant the phone was made. The third digit is year, 3 being 2013. 4th digit is month, B being November (1-9 being corresponding month, a= Oct b= Nov and c= Dec). And J being the day. 1-9 then alphabet going up. If yours was made after Dec 2013 it should have been made with ov being a new unit. Made before it would be half ov half st. Yours still may have been a new unit. There is a thread in the international m7 going into further details on this. Verizon m7s came so late in the game, our phones started out being half ov half st before HTC went to 100% ov in Dec 2013.
Edit: http://forum.xda-developers.com/showthread.php?t=2209277 for serial decoding reference.
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
Check your serial number. Like mine starts with FA3BJ the first two digits is the plant the phone was made. The third digit is year, 3 being 2013. 4th digit is month, B being November (1-9 being corresponding month, a= Oct b= Nov and c= Dec). And J being the day. 1-9 then alphabet going up. If yours was made after Dec 2013 it should have been made with ov being a new unit. Made before it would be half ov half st. Yours still may have been a new unit. There is a thread in the international m7 going into further details on this. Verizon m7s came so late in the game, our phones started out being half ov half st before HTC went to 100% ov in Dec 2013.
Edit: http://forum.xda-developers.com/showthread.php?t=2209277 for serial decoding reference.
Sent from my HTC6500LVW using XDA Free mobile app
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Click to collapse
Looks like mine was October, so Could still be either or then?
Sent from my Nexus 7

carngeX said:
Looks like mine was October, so Could still be either or then?
Sent from my Nexus 7
Click to expand...
Click to collapse
50/50
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
50/50
Sent from my HTC6500LVW using XDA Free mobile app
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Is there any phone key command or adb command that will reveal st or ov status?

michaelbsheldon said:
Is there any phone key command or adb command that will reveal st or ov status?
Click to expand...
Click to collapse
None that i know of. The file is the only way stated in the One intl forum
Sent from my HTC6500LVW using XDA Free mobile app

Pink tint

Okay so after using my phone for some time I noticed that I've been having a gradual pinkish gradient on the left side of the screen that slowly creeps to the right. At first I was like, nah it's not me even family was like "I don't see anything." Two people I know while getting my haircut looked at at the screen without me saying anything and asked "is it supposed to be slightly pinker on the left?" I was like "I knew it wasn't me."
Needless to say, I know this is possible with amoled, but how often can you get a uniform screen?

On my s6, it took me 6 returns to get an "acceptable" phone. When i upgraded to a note5 i got a flawless perfect screen the first try.
Now im scared to upgrade....
Btw all my phones were from vietnam. 4 of my friends all haelve korean samsungs and they lucked out with all good screens the first time.
Sent from my SM-N920T using Tapatalk

Know exactly what you mean.
Why do we have to play the screen lottery with these new phones?
Back when I had my S2, ended up returning it 3x to get a good screen.
My G2 took 4 returns for various reasons and my recent G3 screen went on the fritz within the first 6 months.
Now I have one with a perfect screen I'm selling bc of the Note 4 only to received a Note 4 with screen tint...sigh
dermotti said:
On my s6, it took me 6 returns to get an "acceptable" phone. When i upgraded to a note5 i got a flawless perfect screen the first try.
Now im scared to upgrade....
Btw all my phones were from vietnam. 4 of my friends all haelve korean samsungs and they lucked out with all good screens the first time.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse

I had a issue with my screen. Returned it and there second one looks great.
Sent from my Galaxy Note7 using XDA Labs

Im returning mine today, also got the pink tint which was not there during purchase.

Got the same exact problem. I want to get it replaced it as well. Is it at their own discretion? Can they refuse to change the device? Is the replacement a new device or refurbished? I've bought my device from UAE what about you'llhttps://s17.postimg.org/kzxexdv33/photo_2016_08_29_20_30_35.jpg

drunkdino said:
Got the same exact problem. I want to get it replaced it as well. Is it at their own discretion? Can they refuse to change the device? Is the replacement a new device or refurbished? I've bought my device from UAE what about you'llhttps://s17.postimg.org/kzxexdv33/photo_2016_08_29_20_30_35.jpg
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Click to collapse
They can refuse to exchange it if its passed the return period. They can even refuse during, but then I just threaton to return it outright.
After the return period, its up to them, some may exchange or give you a loaner and send it out to Samsung to look at.