Warranty replace through HTC or Verizon? - Verizon HTC One (M7)

Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.

xenakis said:
Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.
Click to expand...
Click to collapse
my track record with VZW CLN program isnt good. I had to replace my Rezound about 5 times before i decided to "loose" the phone and go insurance.
i was never given the option to go with HTC. From what i had to go through with VZW i would say try HTC.

warrant
synisterwolf said:
my track record with VZW CLN program isnt good. I had to replace my Rezound about 5 times before i decided to "loose" the phone and go insurance.
i was never given the option to go with HTC. From what i had to go through with VZW i would say try HTC.
Click to expand...
Click to collapse
I've had to have 2 M7 Verizons fixed: one for bonehead damage to SIM slot and other for power button.
Both were handled by HTC, and both came back perfect. Since the Verizon method has been reported to
be such a crap-shoot, maybe you'll have the same perfect experience that I've ended up with using HTC.
866-449-8358 is the number in US.‎

I got mine replaced by Verizon and I'm really happy -- the phone they sent me looks perfect and works perfectly too. Honestly, I hate Verizon customer service, but this time around I decided to use their live chat feature instead of calling them and the guy who helped me was generous as hell. He knew his phones and wasn't just reading out of a book. Within 5 minutes my order was placed for a free replacement.
Plus, the turn-around is amazing. They'll send you your new phone within two days, and you don't have to send your old one before they ship it out, so you're never left phoneless.
I'd say give it a shot.

I suggest whichever is cheaper. If you are getting a refurbished unit from either company, chances are equal on it's quality. Verizon gets their phone from HTC, so it is the same refurb.
I have had to CLN twice from Verizon and had no issues with the service itself. They send you the phone and a return slip to send the old phone back. I have heard HTC needs a credit card to do that service. Verizon doesn't as you have phone service with them and they can just charge your account with the bill if you don't send the phone to them.
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
I suggest whichever is cheaper. If you are getting a refurbished unit from either company, chances are equal on it's quality. Verizon gets their phone from HTC, so it is the same refurb.
I have had to CLN twice from Verizon and had no issues with the service itself. They send you the phone and a return slip to send the old phone back. I have heard HTC needs a credit card to do that service. Verizon doesn't as you have phone service with them and they can just charge your account with the bill if you don't send the phone to them.
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Pretty sure HTC's $29 option is a brand new phone. That's how it was with mine, anyway.
Sent it in for repair because it was bootlooping and couldn't get in bootloader. Got it back a few days later...but the wifi was absolute crap. Couldn't even pick up my router being in the same room, let alone anybody else's in the apartment I was in. Couldn't even connect to my tether on my other phone. Got back on the online chat, and told 'em what was going on. Had me try a few things (that I had already tried), and they offered to fix it for $10, or replace it with a new unit for $30. I didn't wanna mess with it anymore, so picked the new option... sent it in, they checked the phone out, then sent a new one my way. Don't think it was a refurb b/c it still had Sense 5.5 / rumrunner S-Off-able HBoot.

xenakis said:
Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.
Click to expand...
Click to collapse
I've had no issues with VZW warranty replacements, overnight shipped and free, plus you don't have to go without a phone while waitingon the replacement. ......but if you have a phone to use in meantime, if HTC will give you a new unit for 29 bucks.........IDK which I would do. Because many of the "new" htc m7's still have the crappy camera, so you might be sending in that new phone for a refurb or repair in a month or two anyways......and the refurbs seems to all be coming with the newer model camera chip. So, crap shoot either way. I think I'd stick with free overnight replacement, and the better chance of a good camera. ......and you can get s-off on any of the VZW bootloaders now, so it does not matter what firmware it comes loaded with.

Thank you everyone for your advice. Yesterday I ended up going with HTC and got my replacement today. It was $29, which covered next day shipping to me and a three day return label for my old phone which I have 10 days to send back to them.
Verizon would definitely have been cheaper but it was very easy and painless to get it replaced through HTC. Verizon wanted to troubleshoot the problem first, including doing a factory reset, recharge the phone and see if the problem went away. I'm leaving town in the morning and needed the new phone fast. HTC just asked a few questions and approved the replacement.
The phone they sent me looks perfect and works great but was already updated so not likely new but refurbished. I plan on running it stock/S-on for a few days to make sure it has no problems before giving it a little Sunshine.
Thanks again.

ccarr313 said:
I've had no issues with VZW warranty replacements, overnight shipped and free, plus you don't have to go without a phone while waitingon the replacement. ......but if you have a phone to use in meantime, if HTC will give you a new unit for 29 bucks.........IDK which I would do. Because many of the "new" htc m7's still have the crappy camera, so you might be sending in that new phone for a refurb or repair in a month or two anyways......and the refurbs seems to all be coming with the newer model camera chip. So, crap shoot either way. I think I'd stick with free overnight replacement, and the better chance of a good camera. ......and you can get s-off on any of the VZW bootloaders now, so it does not matter what firmware it comes loaded with.
Click to expand...
Click to collapse
Any way to find out if you have an old vs new camera module?

carngeX said:
Any way to find out if you have an old vs new camera module?
Click to expand...
Click to collapse
Sys/android_camera/sensor. Need root iirc... Maybe not to read that file
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
Sys/android_camera/sensor. Need root iirc... Maybe not to read that file
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
ov ov4688 4M
Not sure quite what that means lol. Do I need to be on a stock ROM? I'm on NuSense Six right now.
Sent from my Nexus 7

carngeX said:
ov ov4688 4M
Not sure quite what that means lol. Do I need to be on a stock ROM? I'm on NuSense Six right now.
Sent from my Nexus 7
Click to expand...
Click to collapse
I read somewhere ov branded was supposed to be higher quality control than the original company HTC outsourced to. Below is what my sensor file says and I have had no purple tint issues thus far though... But to answer your question, my sensor company was the first HTC sourced to and ov was sought after when they couldn't supply the demand from HTC. So, yes, yours is the newer one.
" st vd6869(1.0) cinesensor 2013-09-19"
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
I read somewhere ov branded was supposed to be higher quality control than the original company HTC outsourced to. Below is what my sensor file says and I have had no purple tint issues thus far though... But to answer your question, my sensor company was the first HTC sourced to and ov was sought after when they couldn't supply the demand from HTC. So, yes, yours is the newer one.
" st vd6869(1.0) cinesensor 2013-09-19"
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Great, thanks. Sounds like I did probably get a refurb unit from HTC then, most likely. Would rather get a refurb from HTC than VZW, honestly.
Sent from my Nexus 7

carngeX said:
Great, thanks. Sounds like I did probably get a refurb unit from HTC then, most likely. Would rather get a refurb from HTC than VZW, honestly.
Sent from my Nexus 7
Click to expand...
Click to collapse
Check your serial number. Like mine starts with FA3BJ the first two digits is the plant the phone was made. The third digit is year, 3 being 2013. 4th digit is month, B being November (1-9 being corresponding month, a= Oct b= Nov and c= Dec). And J being the day. 1-9 then alphabet going up. If yours was made after Dec 2013 it should have been made with ov being a new unit. Made before it would be half ov half st. Yours still may have been a new unit. There is a thread in the international m7 going into further details on this. Verizon m7s came so late in the game, our phones started out being half ov half st before HTC went to 100% ov in Dec 2013.
Edit: http://forum.xda-developers.com/showthread.php?t=2209277 for serial decoding reference.
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
Check your serial number. Like mine starts with FA3BJ the first two digits is the plant the phone was made. The third digit is year, 3 being 2013. 4th digit is month, B being November (1-9 being corresponding month, a= Oct b= Nov and c= Dec). And J being the day. 1-9 then alphabet going up. If yours was made after Dec 2013 it should have been made with ov being a new unit. Made before it would be half ov half st. Yours still may have been a new unit. There is a thread in the international m7 going into further details on this. Verizon m7s came so late in the game, our phones started out being half ov half st before HTC went to 100% ov in Dec 2013.
Edit: http://forum.xda-developers.com/showthread.php?t=2209277 for serial decoding reference.
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Looks like mine was October, so Could still be either or then?
Sent from my Nexus 7

carngeX said:
Looks like mine was October, so Could still be either or then?
Sent from my Nexus 7
Click to expand...
Click to collapse
50/50
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
50/50
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Is there any phone key command or adb command that will reveal st or ov status?

michaelbsheldon said:
Is there any phone key command or adb command that will reveal st or ov status?
Click to expand...
Click to collapse
None that i know of. The file is the only way stated in the One intl forum
Sent from my HTC6500LVW using XDA Free mobile app

Related

Refurbed T989s... Any good?

Few coworkers of mine have T-mobile and are looking for a Samsung device for VPN support. Due to being in contract they're looking to get a good phone without breaking the bank. So that leads to the T-Mobile site selling refurbed T989s for $30.
Any refurbed owners want to offer any feedback? I think their greatest concern is the 90 day warranty - but from what I know on the E4GT it's extremely likely that if it breaks you'll notice it before then. They're not looking to root it or do anything special either, in case that's a factor.
TIA and I did search by XDA forum search on General & Q/A before posting - so hopefully that will avoid the flaming.
P.S. Hope you guys get the OTA today and that it has the eMMC fix in there as it is rumored to!
No one has a refurbed GS2 from T-mobile? Find that hard to believe....
TIA
Sent from my SPH-D710 using XDA
Bump
Sent from my SPH-D710 using XDA
garwynn said:
Bump
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?
Lets get serious, a refurbished phone upgrade or value plan?
Sent from my SGH-T989 using xda premium
iwasblown said:
Lets get serious, a refurbished phone upgrade or value plan?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Person was quoted 100 for new blaze or 30 for GS2 refurbed as a few of their upgrade options. Value plan, they mainly need for vpn support, good browser and terminal emulator.
My thought was get the GS2 for that price... But only if the refurb isn't junk.
Sent from my SPH-D710 using XDA
As for link, just go to T-Mobile's site and look at current phone list. Was there as web only special.
Sent from my SPH-D710 using XDA
From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.
I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk
jfarhat said:
From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.
Click to expand...
Click to collapse
2 yr contract reqd according to site. Maybe they're just trying to move old stock?
Sent from my SPH-D710 using XDA
sphogat said:
I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk
Click to expand...
Click to collapse
That's why I wanted to get some opinions before deciding to suggest or not. My thinking is that there isn't much in the GS2 that easily breaks, so if they go for it then watch it carefully...
Sent from my SPH-D710 using XDA
floor, wnmenir
garwynn said:
2 yr contract reqd according to site. Maybe they're just trying to move old stock?
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Sure are, they're making room for the GSIII!
So... New GS Blaze or GS2 refurb in your opinion?
Sent from my SPH-D710 using XDA
VoiD_Dweller said:
After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?
Click to expand...
Click to collapse
Same here, I hardbricked my phone a couple months ago and I'm sure the replacement I received was a refurb. I haven't had any issues with it so far.
Sent from my SGH-T989 using XDA
garwynn said:
Bump
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I have a refurb right now. Looks brand new. Send as a handset exchange from my amaze cuz they had none to send me. Youd never get a refurb with any damage or scratches from T-Mobile. I also have the premium handset protection so its always warrentied. Dont see the need to pay extra when I always can get other ones if there is problems.
Also for the person who said Blaze or SG 2, comeon now, thats an obv answer
I have a Epic Touch I am selling!!!
If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium
G1ForFun said:
If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
How can you tell which one you have? Mine is a refurb I got last week and seems perfectly fine

Sometimes I Really Hate Samsung

Usually not, but damn. Last week my original GNex had it's radio's take a dump. After 11 solid months, I rebooted one night and had data, but voice never came back. So I put everything back stock and walked into Verizon and paid $15 to have a replacement overnighted to me.
Now, a week later, I've come to the conclusion that my replacement is fubared. I've never seen a device experience sleep of death + turning into an oven so quickly and consistently before. It's good for 30, maybe 60 minutes tops before it craps out. This is awesome when your phone is your alarm clock.
So here I go again, getting ready to waltz back into the Verizon store and do the same song and dance again. Pay $15, get a phone on Tuesday, probably have something massively wrong, rinse and repeat. Hey, devices take a crap from time to time, and luckily mine did while still under warranty, but I'm taking picks on how many replacement units I have to go through before one finally sticks.
My guess is the 3rd replacement is a charm. Who wants the over?
Those of you who have gone through the replacement fiasco with Samsung, how many tries did it take you to get a good one?
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
mariosraptor said:
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Shipping to have it overnighted. It's also awesome that my local store doesn't toss out loaner phones while you wait (It'd make it easy to avoid that whole shipping thing). Maybe I'll call Verizon Tech Support just to bug them about.
no issues at all with mine...
I love Samsung personally
OOOh, free overnight shipping. Thanks Big Red!
Hopefully the next one is a charm because honestly, I don't know what I'd do without a Nexus device on Verizon's network. The alternatives make me cringe.
why is there no option for none
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
KWKSLVR said:
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
Click to expand...
Click to collapse
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
I went through 4 before I got my refurb, then I promptly sold it for a GSM model. That's one thing that I have to hand it to Verizon for, they were really good once I got the 1st defective one. I had 4 at one time, most overnighted at no cost and no fees or holds.
They did try everything they could to not send me one though... Unlike Google who were more then happy to send me multiple N7's.
Sent from my Nexus 7 using Tapatalk HD
I had to replace one because of dirt under the screen even though its new and heat issues, the replacement was perfect and never get hot under normal use. I also bought one recently and it has heat issue and poor screen as well, but I'll live with it for the price. Its sort of a luck thing with this device, especially a lottery with AMOLED screen. I was going to get the N4 but it seem to also have lots of little issues on its own, such as getting too hot, I really hate phones getting overheat.I'm still waiting on confirmation on the USB OTG too.
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
thesoldier said:
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
The first time I went in, I was hoping that they'd have one in the back they could swap out for me, or a loaner phone (fat chance, I know). My job pretty much requires a working cell phone. I'm kind of surprised that Verizon was so willing to send a replacement out in just a few minutes. Granted, I don't know what alternative they'd have. There's no real way to troubleshoot SOD issues. My main concern is just not having to go through a massive fiasco running through multiple devices, especially with an 8 day vacation coming up.
bose301s said:
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
Click to expand...
Click to collapse
Well, if it's still under warranty, I'd jump on it.
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
I had to replace one about ~8 months ago for screen ghosting. I was really satisfied with the replacement until now because the ghosting is back on the replacement. I'm contemplating switching to T-Mobile though, so I dunno if I'm going to attempt to replace this one.
Sent from my Galaxy Nexus using xda app-developers app
RoyJ said:
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
Click to expand...
Click to collapse
Well that sucks. My screens have been great. Well, that, or I'm not picky. The second replacement seems rock solid so far. Good data speeds, strong signal, solid screen, solid GPS and no SOD/Overheating. Maybe I've lucked out...but I'm not uncrossing my fingers.
I've been through 5+ Nexi already. Tec Asurion is totally worth the $6.99 per month! Free overnight shipping FTW.
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
KWKSLVR said:
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Lol why? Seems to me that 2 separate pieces of one HW with a common issue (signal) and only one other thing in common (SIM card) makes the one other thing the most likely suspect...
Sent from my Nexus 7 using Tapatalk 2
Because I'm not that lucky.
KWKSLVR said:
Because I'm not that lucky.
Click to expand...
Click to collapse
Thinking you're missing the forest for the trees.
Sent from my Nexus 7 using Tapatalk 2

Need help making a decision...

Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
Wow, that's though. I send in my Device to samsung for a fix, and they fixed it with a "replaced PBA" comment, but I saw some people say they just send another one. Hopefully it's not a refurbished. I doubt they will be able to cancel the shipping, but if they an, most definitely swap the camera modules. Having those problems on the refurbished sucks. I could have fixed mine but I sent it in hoping Id get another one which didn't die after 2.5Hrs screen on time and 12 hours running time. Switch out the cameras if possible. I myself, if I get a bad one on saturday, I'll hate my descision but Im going to go for the 16GB nexus 4. Hate the limited storage and the on screen buttons that get in the way, but heck I'm not going to live 2 years with a faulty device
elesbb said:
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
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I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
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monkeypaws said:
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
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Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
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elesbb said:
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
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I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
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monkeypaws said:
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
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So they want me to send this one back, and when they receive it, they will send another one back..
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If I get the original one back, does anyone know if they can tell I had it apart?
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I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
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MotorcycleKopp said:
I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app
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Next phone I'm saying efff you to everyone. No warranty for me, no insurance either. I'm fixing it myself. Either way I'm losing money.
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elesbb said:
So they want me to send this one back, and when they receive it, they will send another one back..
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Did you call? Are they sending your original back?
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monkeypaws said:
Did you call? Are they sending your original back?
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I called. And they can't send the original back. But they want me to send the one I have now back and once they receive it they will send me out another one. And they said they made a note that it is my second replacement so they said hopefully it will be a brand new device.
Sent from my SGH-T999 using Tapatalk 2

Asurion Replacement S4....?

So my Galaxy S4 was stolen and I have a new one coming from Asurion.. Just wondering if anyone on here has had their S4 replaced yet? What am I expecting (New, Refurbished, Total crap)??
Most likely Refurbished.
99.9% of the time refurbished.
Sent from my SGH-M919 using xda app-developers app
Darn... Hopefully it functions and looks decent.
Chicago281 said:
Darn... Hopefully it functions and looks decent.
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It'll function and look brand new, usually always do. :good:
Nothing to worry about.
They sent me a brand new one in the box when I got mine replaced...
Sent from my SGH-M919 using xda app-developers app
I've had Asurion for years.
Usually the replacement devices work as advertised.
Sometimes you get a new device, but usually you get a refurbished device.
If the devicehjust came to market, the chances of getting a new one are increased for obvious reasons.
With the above being said, a few months back I needed to replace my Verizon S3.
I received the refurbished device quickly, but it would bootloop on it's own straight outta the box.
Attempted fixes with Asurion didn't fix it.
After a couple of days, and wasted hours, and at my prompting, they offered to sendnme a new device. I was like, wow, that's great!
They got the order set to ship it, and I wanted I make certain it was Pebble Blue and the 32GB model. Well, it was Pebble blue but it was 16GB. They didn't know when they would be receiving 32GB models. I cancelled the replacement order and got my deductible refunded back to me. What a gd headache.
What made this issue such a headache was that the S3 would function normally for hours. Sometimes a half day, so after we would Ts, I'd have to wait to see if theuissue resolved. It didn't so we'd have to ts again and again I'd have to wait to see if the issue resolved.
As I mentioned, I've received issue free devices, and the S3 was not.
And I suggest prior to indicating that you are satisfied with the replacement, wait a few daystto insure it is running trouble free. My issue didn't show up right away.
And I had kepttthe device bone stock to insure it was issue free before rooting, etc.
I got a replacement awhile back and recieved a brand new in the box phone
Sent from my SGH-M919 using xda app-developers app
Received my Galaxy S4 from Asurion. They sen't me a black 16GB model but it's definitely a refurb. It came in a box with everything packaged individually. However the phone looked brand new and functions fine so far but I'll update here if anything happens.
My S4 had a bad proximity sensor and a bad LED screen so I got mine replaced with the standard T Mobile warrenty.
I got a refurbished one. I was really nervous about that because the same thing happened with my HTC My Touch 4G and the replacement phones were far worse than the original defective one. Each one had a new problem more annoying than teh last. Took me 5 junk replacements before T Mobile just said "screw it" and gave me a brand new HTC Sensation.
So when my new S4 was defective I was nervouse from the start.
I got my replacement a couple weeks ago and it's better than the new one was. The original new one was clearly just a bad one by comparison. The replacement would pass for brand new if I didn't know any better. Works perfectly.
Of course it matters why your refurbished phone was refurbished in the first place.
If there was something wrong with it like a bad sensor or screen or something then there's a decent chance that it's still going to be wonky after being refurbished. However if you go buy a brand new phone and return it just because you didn't like it, that phoen can't be resold as new. It has to be refurbished. So it'll go to Samsung and pass all it's function checks and be given a clean bill of health to be resold as a refurbished phone even though for all intents and purposes it really is brand new. That's just luck of the draw.
I used a surgeon about a month ago for a black 16 gig. They sent me a new one in box. On a plus, all they want back is your old phone back so I got to keep all the new stuff (battery, charger, sim card, ect.)
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gonzo8927 said:
I used a surgeon about a month ago for a black 16 gig. They sent me a new one in box. On a plus, all they want back is your old phone back so I got to keep all the new stuff (battery, charger, sim card, ect.)
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Which hospital did you bring your S4 to?
If my S4 ever ever bites the dust, I want a new replacement also:laugh:
Just play'n with ya!
Good to hear you got a new replacement, considering how long the S4 has been available, and that there's probably a whole lotta refurbs to be distributed.
Unless there hasn't been many returned defective devices?

Verizon certified replacements

what are y'alls experiences with verizon's certified/refurbed replacements? quality, condition, etc. more than anything, i'm worried that the battery it comes with will be in poor condition.
I'm getting my htc one replaced for the purple-tint camera issue (which, btw, both verizon and htc acknowledge for hardware repair/replacement). iI can either 1) have htc repair my phone, but i have to send it in and go without it for a couple of weeks, or b) i can get it replaced by verizon, but will almost certainly get a certified like-new, which is fine as long as its 'like new'.
thoughts/opinions/experiences?
i'll let y'all know if the camera issue is fixed
murtaza217 said:
what are y'alls experiences with verizon's certified/refurbed replacements? quality, condition, etc. more than anything, i'm worried that the battery it comes with will be in poor condition.
I'm getting my htc one replaced for the purple-tint camera issue (which, btw, both verizon and htc acknowledge for hardware repair/replacement). iI can either 1) have htc repair my phone, but i have to send it in and go without it for a couple of weeks, or b) i can get it replaced by verizon, but will almost certainly get a certified like-new, which is fine as long as its 'like new'.
thoughts/opinions/experiences?
i'll let y'all know if the camera issue is fixed
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Click to collapse
I've had a mixed bag in regards to this. One swap of a Razr arrived with chips out of the display and scratches on the casing. The next swap after that was fine. I had an iphone 4 that I had to have swapped bc it had a bad charge port and the iphone I received had a non-functional display. Keep in mind this was years ago and they could have remedied those issues by now (so don't freak out lol). Just relaying my experiences.
If you go the Verizon route I'd like to see what the exchanged device you receive is like as far as condition goes. My One has the issue as well but I can't send it in to HTC and be without it for 2 weeks. If you get a decent device I might roll the dice with Verizon replacement again.
I have had two replacements, both were perfect condition and the batteries were like brand new. Neither had camera issues. Not a single problem so far.
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BreakingVZW said:
I've had a mixed bag in regards to this. One swap of a Razr arrived with chips out of the display and scratches on the casing. The next swap after that was fine. I had an iphone 4 that I had to have swapped bc it had a bad charge port and the iphone I received had a non-functional display. Keep in mind this was years ago and they could have remedied those issues by now (so don't freak out lol). Just relaying my experiences.
If you go the Verizon route I'd like to see what the exchanged device you receive is like as far as condition goes. My One has the issue as well but I can't send it in to HTC and be without it for 2 weeks. If you get a decent device I might roll the dice with Verizon replacement again.
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its a serious brawl between the impatient and the paranoid sides of my psyche lol. so the vzw dude said they can send a replacement, after which i have 5 days to send my device or send the refurb back. so i figure i'll test out the CLN, if its no good i'll send my phone to htc.
i'll definitely let you know how it goes.
kdj67f said:
I have had two replacements, both were perfect condition and the batteries were like brand new. Neither had camera issues. Not a single problem so far.
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thanks for the reassurance! hopefully i have the same results :fingers-crossed:
On my replacement the bottom speaker grill is not even attached on one side. 100 point inspection my ass!!
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dogredwing1 said:
On my replacement the bottom speaker grill is not even attached on one side. 100 point inspection my ass!!
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damn that's messed up. you should be able to get another replacement though right?
On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
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cornjo said:
On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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:fingers-crossed: hope you're right. the only other consideration being that it has a non-defect camera/sensor
OP if you have the ability to send the phone to HTC i would. Ive had nothing but problems with VZW CLN program. I went through 3 HTC rezounds. First was DOA, second the headphone jack wouldn't work, third the screen wasn't glued to the LCD letting dust in.
i ended up going to insurance and have them get me a new phone, at the time all they had was an Inc 4g LTE so i said SOLD. Never again will i deal with VZW repairs.
just my $.02
---------- Post added at 03:25 PM ---------- Previous post was at 03:23 PM ----------
cornjo said:
On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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OMG the true shall set you free! i knew they outsourced to the lowest bidder. thank you for the conformation.
synisterwolf said:
OP if you have the ability to send the phone to HTC i would. Ive had nothing but problems with VZW CLN program. I went through 3 HTC rezounds. First was DOA, second the headphone jack wouldn't work, third the screen wasn't glued to the LCD letting dust in.
i ended up going to insurance and have them get me a new phone, at the time all they had was an Inc 4g LTE so i said SOLD. Never again will i deal with VZW repairs.
just my $.02
---------- Post added at 03:25 PM ---------- Previous post was at 03:23 PM ----------
OMG the true shall set you free! i knew they outsourced to the lowest bidder. thank you for the conformation.
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Yeah I hated to let the cat out of the bag..they made me sign a waiver years ago to not let their TRADE secrets out..lol
that's how a big company rolls dude..most of the time I had to fix the refurbs to give to customers because they did a sad job. Did they test the device._ _ _ no. C'mon I had a dude escalate because of this and a coworker had to call the police.
Well it seems more ppl than not have had bad experiences with vzw swaps. Hopefully you luck out OP
Sent from my HTC6500LVW using XDA Premium 4 mobile app
BreakingVZW said:
Well it seems more ppl than not have had bad experiences with vzw swaps. Hopefully you luck out OP
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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Yeah damn I'm gonna stress test the heck out of their replacement for a couple of days before/if I send mine back.
Sent from my HTC6500LVW using Tapatalk
cornjo said:
They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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To clarify cornjo, are you saying you think I'll have better or worse luck than when you were working for vz tech?
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You'll have better luck not dealing with the store grab the certified replacement it's probably a device they used to test with because not many HTC One's have been returned..shows how good the device is bro.
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I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
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burningfire87 said:
I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
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jeez wtf! you'd think someone would notice before they put it in the box. its practically comical at this point. i'm having a hard time believing the replacement system can be THIS bad. If anything i'm hoping the phone they send me is ludicrously inadequate so i can demand a brand new one.
I thought it was hilarious I emailed them a pic they overnighted me a new one before I sent the useless one back
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Don't get me started...CLNR phones are a horrible gamble..I think I'm on my 7th/8th Rezound (back to back returns). Loose screens, overheating, defective cameras, etc). I don't like being toyed with. I did tons of research, found out that they were outsourcing the repairs to some cheap company (something like "PCM"?). They kept trying to give me a new lower spec phone for a while too and I had them on file lying to me about sending me a new Rezound TWICE. Finally escalated the sh*t out of the issue and found the "president" of the So Cal headquarters. So...yeah, be careful.
tl;dr
The more you know about Verizon the worse it gets.
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burningfire87 said:
I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
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lol uhhhh... Wasn't a camera standard on the Nexus? How the hell?
Verizon is comprised of a bunch of douchebags
I have minor backlight bleed from the home button but everything else is flawless (I'm trying to overcome my OCD and keep it LOL). But on topic Verizon CLNR's are beyond ass.

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