Develop Bugs

[Q] Warranty Exchange Problems?

Hey,
So i did like 3 warranty exchanges with T-mobile for my galaxy s2, and they still haven't sent me a working device. So they said that i had 2 options, either get a different phone or get another galaxy s 2, BUT, they said if i get another galaxy s 2 they won't replace it for a different phone if it doesn't work. And they say that there are "no phones available that are not a downgrade from your current device." I need help. What do i do? should i get another galaxy s 2 and just jeep getting those, or should i wait for a new phone to come out? And by the way, they won't send me a white one either
Thanks for your help!

First of what were all 3 problems with the phone. Sgs2 seem to be a good phone. I can't really see amother comparison except amaze.
Sent from my SGH-T989 using xda premium

Try calling and going through tmobile. The warranty is done by Tmobile as a free service to their customers however the true warranty is through Samsung. They might be able to ensure that you get a new replacement rather than a refurbished one. What other two phone options did they give you? When did you buy your phone?

all three phones had terrible lines on the screen and the third one couldn
t keep a call and rebooting alot. weird i know.
I did try calling T-mobile and they said that the amaze was a "drown grade" which makes no sense. The only options they gave were to keep getting galaxy s2's (which i didn't want to do cause it would suck if they all have the lines and stuff) or to wait it out for a new phone to come out. If i went the route of getting the galaxy s 2 again, then they said that they wouldn't be able to end up giving me a different model phone. All of the reps i talked to said the same thing.

That is not fair.. Have you tried talking to Samsung directly and hear what they say..yeah. I would keep the Samsung. Been using it for 2 weeks one and am loving it..
Sent from my SGH-T989 using xda premium

Yeah i tried samsung, but they only repair and from the things i have heard on the forums they don't do the best work...

you probably heard that from me. well they said its guarenteed to work this time. the priority is higher on my phone now. they said they are gunna replace the whole back. so technically a new phone

My gs2 shipped today, they're sending me a brand new one. Thanks for your help and replies everyone! Can't wait to be back on the gs2 and gs2 forums.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk

I have in-call sound problems and I have had the phone since day 1. What are my options as far as returning for a new one? I have the best insurance plan and I payed full price if that matters. What would be my best options. Thank you in advance. I have been wanting to get this phone replaced for a few months now. Can't Stand the earpiece sound quality....
Sent from my SGH-T989 using xda premium

dave2metz said:
I have in-call sound problems and I have had the phone since day 1. What are my options as far as returning for a new one? I have the best insurance plan and I payed full price if that matters. What would be my best options. Thank you in advance. I have been wanting to get this phone replaced for a few months now. Can't Stand the earpiece sound quality....
Sent from my SGH-T989 using xda premium
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Um, call T-Mobile?
---------- Post added at 08:41 AM ---------- Previous post was at 08:39 AM ----------
kkg720 said:
Yeah i tried samsung, but they only repair and from the things i have heard on the forums they don't do the best work...
Click to expand...
Click to collapse
You must have the worst luck I've ever heard of. I'm one of the lucky ones I guess, zero issues here. I've even dropped mine a few times. Dented the bezel on the front but everything is fine.
I would go with calling Samsung anyways. Process though them. Maybe better luck?

Refurbed T989s... Any good?

Few coworkers of mine have T-mobile and are looking for a Samsung device for VPN support. Due to being in contract they're looking to get a good phone without breaking the bank. So that leads to the T-Mobile site selling refurbed T989s for $30.
Any refurbed owners want to offer any feedback? I think their greatest concern is the 90 day warranty - but from what I know on the E4GT it's extremely likely that if it breaks you'll notice it before then. They're not looking to root it or do anything special either, in case that's a factor.
TIA and I did search by XDA forum search on General & Q/A before posting - so hopefully that will avoid the flaming.
P.S. Hope you guys get the OTA today and that it has the eMMC fix in there as it is rumored to!

No one has a refurbed GS2 from T-mobile? Find that hard to believe....
TIA
Sent from my SPH-D710 using XDA

Bump
Sent from my SPH-D710 using XDA

garwynn said:
Bump
Sent from my SPH-D710 using XDA
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After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?

Lets get serious, a refurbished phone upgrade or value plan?
Sent from my SGH-T989 using xda premium

iwasblown said:
Lets get serious, a refurbished phone upgrade or value plan?
Sent from my SGH-T989 using xda premium
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Click to collapse
Person was quoted 100 for new blaze or 30 for GS2 refurbed as a few of their upgrade options. Value plan, they mainly need for vpn support, good browser and terminal emulator.
My thought was get the GS2 for that price... But only if the refurb isn't junk.
Sent from my SPH-D710 using XDA

As for link, just go to T-Mobile's site and look at current phone list. Was there as web only special.
Sent from my SPH-D710 using XDA

From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.

I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk

jfarhat said:
From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.
Click to expand...
Click to collapse
2 yr contract reqd according to site. Maybe they're just trying to move old stock?
Sent from my SPH-D710 using XDA

sphogat said:
I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk
Click to expand...
Click to collapse
That's why I wanted to get some opinions before deciding to suggest or not. My thinking is that there isn't much in the GS2 that easily breaks, so if they go for it then watch it carefully...
Sent from my SPH-D710 using XDA

floor, wnmenir
garwynn said:
2 yr contract reqd according to site. Maybe they're just trying to move old stock?
Sent from my SPH-D710 using XDA
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Click to collapse
Sure are, they're making room for the GSIII!

So... New GS Blaze or GS2 refurb in your opinion?
Sent from my SPH-D710 using XDA

VoiD_Dweller said:
After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?
Click to expand...
Click to collapse
Same here, I hardbricked my phone a couple months ago and I'm sure the replacement I received was a refurb. I haven't had any issues with it so far.
Sent from my SGH-T989 using XDA

garwynn said:
Bump
Sent from my SPH-D710 using XDA
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I have a refurb right now. Looks brand new. Send as a handset exchange from my amaze cuz they had none to send me. Youd never get a refurb with any damage or scratches from T-Mobile. I also have the premium handset protection so its always warrentied. Dont see the need to pay extra when I always can get other ones if there is problems.
Also for the person who said Blaze or SG 2, comeon now, thats an obv answer

I have a Epic Touch I am selling!!!

If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium

G1ForFun said:
If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium
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Click to collapse
How can you tell which one you have? Mine is a refurb I got last week and seems perfectly fine

Sometimes I Really Hate Samsung

Usually not, but damn. Last week my original GNex had it's radio's take a dump. After 11 solid months, I rebooted one night and had data, but voice never came back. So I put everything back stock and walked into Verizon and paid $15 to have a replacement overnighted to me.
Now, a week later, I've come to the conclusion that my replacement is fubared. I've never seen a device experience sleep of death + turning into an oven so quickly and consistently before. It's good for 30, maybe 60 minutes tops before it craps out. This is awesome when your phone is your alarm clock.
So here I go again, getting ready to waltz back into the Verizon store and do the same song and dance again. Pay $15, get a phone on Tuesday, probably have something massively wrong, rinse and repeat. Hey, devices take a crap from time to time, and luckily mine did while still under warranty, but I'm taking picks on how many replacement units I have to go through before one finally sticks.
My guess is the 3rd replacement is a charm. Who wants the over?
Those of you who have gone through the replacement fiasco with Samsung, how many tries did it take you to get a good one?

Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium

mariosraptor said:
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
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Click to collapse
Shipping to have it overnighted. It's also awesome that my local store doesn't toss out loaner phones while you wait (It'd make it easy to avoid that whole shipping thing). Maybe I'll call Verizon Tech Support just to bug them about.

no issues at all with mine...
I love Samsung personally

OOOh, free overnight shipping. Thanks Big Red!
Hopefully the next one is a charm because honestly, I don't know what I'd do without a Nexus device on Verizon's network. The alternatives make me cringe.

why is there no option for none

Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.

KWKSLVR said:
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
Click to expand...
Click to collapse
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2

I went through 4 before I got my refurb, then I promptly sold it for a GSM model. That's one thing that I have to hand it to Verizon for, they were really good once I got the 1st defective one. I had 4 at one time, most overnighted at no cost and no fees or holds.
They did try everything they could to not send me one though... Unlike Google who were more then happy to send me multiple N7's.
Sent from my Nexus 7 using Tapatalk HD

I had to replace one because of dirt under the screen even though its new and heat issues, the replacement was perfect and never get hot under normal use. I also bought one recently and it has heat issue and poor screen as well, but I'll live with it for the price. Its sort of a luck thing with this device, especially a lottery with AMOLED screen. I was going to get the N4 but it seem to also have lots of little issues on its own, such as getting too hot, I really hate phones getting overheat.I'm still waiting on confirmation on the USB OTG too.

After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.

thesoldier said:
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
The first time I went in, I was hoping that they'd have one in the back they could swap out for me, or a loaner phone (fat chance, I know). My job pretty much requires a working cell phone. I'm kind of surprised that Verizon was so willing to send a replacement out in just a few minutes. Granted, I don't know what alternative they'd have. There's no real way to troubleshoot SOD issues. My main concern is just not having to go through a massive fiasco running through multiple devices, especially with an 8 day vacation coming up.
bose301s said:
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
Click to expand...
Click to collapse
Well, if it's still under warranty, I'd jump on it.

Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck

I had to replace one about ~8 months ago for screen ghosting. I was really satisfied with the replacement until now because the ghosting is back on the replacement. I'm contemplating switching to T-Mobile though, so I dunno if I'm going to attempt to replace this one.
Sent from my Galaxy Nexus using xda app-developers app

RoyJ said:
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
Click to expand...
Click to collapse
Well that sucks. My screens have been great. Well, that, or I'm not picky. The second replacement seems rock solid so far. Good data speeds, strong signal, solid screen, solid GPS and no SOD/Overheating. Maybe I've lucked out...but I'm not uncrossing my fingers.

I've been through 5+ Nexi already. Tec Asurion is totally worth the $6.99 per month! Free overnight shipping FTW.

Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app

KWKSLVR said:
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Lol why? Seems to me that 2 separate pieces of one HW with a common issue (signal) and only one other thing in common (SIM card) makes the one other thing the most likely suspect...
Sent from my Nexus 7 using Tapatalk 2

Because I'm not that lucky.

KWKSLVR said:
Because I'm not that lucky.
Click to expand...
Click to collapse
Thinking you're missing the forest for the trees.
Sent from my Nexus 7 using Tapatalk 2

Need help making a decision...

Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2

Wow, that's though. I send in my Device to samsung for a fix, and they fixed it with a "replaced PBA" comment, but I saw some people say they just send another one. Hopefully it's not a refurbished. I doubt they will be able to cancel the shipping, but if they an, most definitely swap the camera modules. Having those problems on the refurbished sucks. I could have fixed mine but I sent it in hoping Id get another one which didn't die after 2.5Hrs screen on time and 12 hours running time. Switch out the cameras if possible. I myself, if I get a bad one on saturday, I'll hate my descision but Im going to go for the 16GB nexus 4. Hate the limited storage and the on screen buttons that get in the way, but heck I'm not going to live 2 years with a faulty device

elesbb said:
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2

elesbb said:
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
So they want me to send this one back, and when they receive it, they will send another one back..
Sent from my SGH-T999 using Tapatalk 2

If I get the original one back, does anyone know if they can tell I had it apart?
Sent from my SGH-T999 using Tapatalk 2

I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app

MotorcycleKopp said:
I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Next phone I'm saying efff you to everyone. No warranty for me, no insurance either. I'm fixing it myself. Either way I'm losing money.
Sent from my SGH-T999 using Tapatalk 2

elesbb said:
So they want me to send this one back, and when they receive it, they will send another one back..
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Did you call? Are they sending your original back?
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
Did you call? Are they sending your original back?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I called. And they can't send the original back. But they want me to send the one I have now back and once they receive it they will send me out another one. And they said they made a note that it is my second replacement so they said hopefully it will be a brand new device.
Sent from my SGH-T999 using Tapatalk 2

Broken plastic trim

Factory defect or are they going to say I caused this? the phone was never dropped and shows no signs of being dropped. I can only assume this is a result of taking my phone out of the case often. I have a tech21 case and I do take the phone out daily. Either way T-Mobile said they would credit me the charge if any. I just wanted to get some ideas on how this happened and what you think they will say caused it.
View attachment 2713012

Well it's plastic, weak plastic for that matter. I remember that my Note 2 trim was damaged from removing a stiff TPU case a few times.
Maybe Samsung should quit producing theses phones with plastic trims.

Mine broke in the exact same place yesterday. I haven't used a case much at all but I did think that when I have the taking in and out might be the reason.
I never got insurance with t mobile so didn't think about taking in. I guess I can live with it for now. Maybe put a case on
Grande Note 3

That type of breakage is from user error.
Sent from my SM-N900T using Tapatalk

princeasi said:
That type of breakage is from user error.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
And that post was from an idiot. Unless you can prove your comments please leave them to yourself. Still laughing as I finish this post. I Used the phone to make calls improperly..... my kung fu grip is too strong?

.....but your the one with a broken note 3. Now it's ugly lolll good day to you sir ?
Sent from my SM-N900T using Tapatalk

True, I dinged my volume rocker to the point that it bent. Took it back to Costco (you get 90 days return there) and swapped it out for a new one. I hated just knowing my volume rocker was dinged on a brand new note 3.
My advice working for tmobile tech support (the guys that exchange your phone). Your worrying too much, this is a manufacturer defect. They will not charge you a out of warranty fee as long as the rep notes that it NOT user error.
Sent from my SM-N900T using xda app-developers app

princeasi said:
.....but your the one with a broken note 3. Now it's ugly lolll good day to you sir ?
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Learn to read. My NEW one is coming today and I will not have to pay the deductible. troll feeding over.

hucesar1017 said:
True, I dinged my volume rocker to the point that it bent. Took it back to Costco (you get 90 days return there) and swapped it out for a new one. I hated just knowing my volume rocker was dinged on a brand new note 3.
My advice working for tmobile tech support (the guys that exchange your phone). Your worrying too much, this is a manufacturer defect. They will not charge you a out of warranty fee as long as the rep notes that it NOT user error.
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The Rep was some old lady that i have to repeat my name to 3 times. I don't even think she understood what the exact damage was. Good thing is she said i would be credited if i was charged.

flexte said:
Learn to read. My NEW one is coming today and I will not have to pay the deductible. troll feeding over.
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No matter how many times you may throw insults, the fact of the matter is, that damage is from user error, and now you'll be receiving a refurbished phone that someone else probably abused, like the one pictured in the 1st post lol. Good luck on your refurbished phone ?
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My first one did the same thing and I didn't know what happened. I sent it back and got a replacement
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PrettyPryncess said:
My first one did the same thing and I didn't know what happened. I sent it back and got a replacement
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How's the new one you got?

Mine lasted 6 months not a scratch, no chipping and worked fine until this happened over the weekend. if it is happening it to everyone in the same place its a stress area that wasn't picked up during testing. I can only assume it had to do with case removal. Can someone else that did not have this problem confirm they did or did not remove the phone from a tight case on a regular basis? A store rep looked at mine and asked if i sat on the phone which I never have.

How did you get your phone replaced? Does t mobile have insurance for this sort of stuff?
Grande Note 3

Not trying to be a [email protected] but if you broke it from removing a "tight" case, then it's your fault. If the case was other than an official Samsung product, it's your fault. It's a defect if you open the box and the crack was there, or suddenly you looked at it and the breakage manifested before eyes without your intervention none whatsoever. Anything else, it's user error!
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I have a business account and have been with tmobile for years so the gave me a one time replacement free of charge. As far as explaining to them how it happened i have no clue. User error ks hard to phathom because these phones should me able to be taken in and out of the case i bought from tmobile. I am not even sure thats how it happened because it did not break in front of my eyes. Good luck. And to the troll if a refurbished phone bothers you how do uou have sex with women other than virgins. That beat up ***** has got to bother u more than a previously used phone.

Well now I wont be surprised in the future when this happens to my phone too.

flexte said:
I have a business account and have been with tmobile for years so the gave me a one time replacement free of charge. As far as explaining to them how it happened i have no clue. User error ks hard to phathom because these phones should me able to be taken in and out of the case i bought from tmobile. I am not even sure thats how it happened because it did not break in front of my eyes. Good luck. And to the troll if a refurbished phone bothers you how do uou have sex with women other than virgins. That beat up ***** has got to bother u more than a previously used phone.
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In my statements, I never implied any similarities between women and material objects, YOU did! I place women on a much higher pedestal than that! I'd also like to add that I've never had a problem accepting a refurbished phone over a new "only" and "only" if I know for a fact that it'll be a greater gain for me to trade in my original unit which I know has only been used by me. You on the other hand allowed your phone to get borked. Next you come here and post photos which clearly shows the breakage was caused from some type of stress or tension applied wrongly, which you are responsible for, and you wanna shift blame and yell defect! You defected the phone by not being careful as you should've. But hey there's no reason to be mad. You got you a refurbished Note 3 which more than likely most of its mileage are from the previous owner's bathroom usage, but I guess we'll never exactly know that, but hey as long as it works, right lol? ?
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flexte said:
... Can someone else that did not have this problem confirm they did or did not remove the phone from a tight case on a regular basis? A store rep looked at mine and asked if i sat on the phone which I never have.
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I've not had this problem. I rarely take it out of the case. Pretty much the only time would be to do a battery pull which is seldom. Case was a slip on type which is fairly tight.
No breaks on any parts so far and I've had the phone since Oct. I don't use the Stylus often either though.

princeasi said:
In my statements, I never implied any similarities between women and material objects, YOU did! I place women on a much higher pedestal than that! I'd also like to add that I've never had a problem accepting a refurbished phone over a new "only" and "only" if I know for a fact that it'll be a greater gain for me to trade in my original unit which I know has only been used by me. You on the other hand allowed your phone to get borked. Next you come here and post photos which clearly shows the breakage was caused from some type of stress or tension applied wrongly, which you are responsible for, and you wanna shift blame and yell defect! You defected the phone by not being careful as you should've. But hey there's no reason to be mad. You got you a refurbished Note 3 which more than likely most of its mileage are from the previous owner's bathroom usage, but I guess we'll never exactly know that, but hey as long as it works, right lol? ?
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Hey tough guy check your PM