Develop Bugs

[Q] Asurion

Has anybody filed a claim with Asurion and if so what was the phone they gave you like (new, refurbished, an old one in a box???) haha. I just filed a claim my phone got wet and I will be pissed if I get a refurbished one or something.
Thanks

I did before with my old touch pro, as far ss i know, if your phones been around awhile, u get refurbished. Id bet thats what u get. Good luck. Fyi, asurion ships fast, there pretty good company.
Sent from my Incredible using XDA App

I file a claim and I got a refurbished one one of those that according to the the guy that I talk to he said that if a customer get one and if they dodnt like it and return it that you get...

1107963 said:
I file a claim and I got a refurbished one one of those that according to the the guy that I talk to he said that if a customer get one and if they dodnt like it and return it that you get...
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Not necessarily. I had a droid 1 that I lost and they sent me a refurb that looked like **** and the hinge on the slide was loose as hell. I told them that was unacceptable and they said that the droids weren't being shipped anymore so I had to pick another phone (lesser phones). I told them I wouldn't take anything less that my droid, so eventually getting up high enough got me a droid, and I specifically requested that I got a brand new phone (incredible) because I didn't want to get another crap refurb. Then I was shipped a brand new incredible to replace my droid 1

mmtoman said:
Has anybody filed a claim with Asurion and if so what was the phone they gave you like (new, refurbished, an old one in a box???) haha. I just filed a claim my phone got wet and I will be pissed if I get a refurbished one or something.
Thanks
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Prepare to be pissed, then. It's all but assured that you will receive a refurb. It's like most any other insurance... you get a replacement kind, taking depreciated value into account. State Farm, for instance, isn't going to give you a 2011 Mustang if your 2006 gets totaled.

the screen has a sort of pink color to it when see whites at a low brightness, anyone noticed this with hardware version 2

mmtoman said:
the screen has a sort of pink color to it when see whites at a low brightness, anyone noticed this with hardware version 2
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I'm on my AMOLED Inc (hw version 002) with the brightness all the way down, I've never noticed a pink color :/ odd.
Sent from my Droid Incredible running CM7 RC2.

New Inc 2 from asurion

Just got my dinc 2 replaced by asurion and it came 2.2.2!! I'm so stoked, I was almost sure it would come with gb but guess I got lucky
But the box was unsealed so I don't know if it was a refurb or new, everything looked new but I'm not sure if the phones is?
Sent from my Incredible 2 using XDA App

You suck! I just got my asurion replacement yesterday and I was disappointed to find it came installed with 2.3 However I am pretty sure mine is brand new. Guess Ill just have to wait around for root.

bradsinram said:
Just got my dinc 2 replaced by asurion and it came 2.2.2!! I'm so stoked, I was almost sure it would come with gb but guess I got lucky
But the box was unsealed so I don't know if it was a refurb or new, everything looked new but I'm not sure if the phones is?
Sent from my Incredible 2 using XDA App
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If the phone was wrapped in plastic and has the do not remove thing on the screen chances are it's new. The phone I think is still too new to get a refurb but you never know.
I also believe if it's a refurb it will have to say it in the box saying something along the lines of it's "like new"
My GF got one from Asurion on Monday and it was brand new, The box was not sealed, but it had GB on it.

Well it was in the plastic bag and had a film over the screen that just said do not remove
Sent from my Incredible 2 using XDA App

jrizk07 said:
If the phone was wrapped in plastic and has the do not remove thing on the screen chances are it's new.
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I hate to say it but that is not true.
To truly tell if you got a refurb or a new phone, look at the top bar code on the side of the package. If there is a sticker covering it with "CLNR" plus a bunch of other letters, then you got a refurb.

Accord281 said:
I hate to say it but that is not true.
To truly tell if you got a refurb or a new phone, look at the top bar code on the side of the package. If there is a sticker covering it with "CLNR" plus a bunch of other letters, then you got a refurb.
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Ya there's none of that on there either
Sent from my Incredible 2 using XDA App

Accord281 said:
I hate to say it but that is not true.
To truly tell if you got a refurb or a new phone, look at the top bar code on the side of the package. If there is a sticker covering it with "CLNR" plus a bunch of other letters, then you got a refurb.
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Click to collapse
Read the rest of my post. Not saying it was matter of fact, but most likely.
Also like with the barcode, they have to tell you if it's a refurb. It will be marked refurbished somewhere.

jrizk07 said:
Read the rest of my post. Not saying it was matter of fact, but most likely.
Also like with the barcode, they have to tell you if it's a refurb. It will be marked refurbished somewhere.
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I wasn't trying to be mean sorry if it came off that way. Mine only had the sticker on the box but the phone looked brand new and was in the plastic with the do not remove screen protector. Makes me wonder if they didn't just take new ones and add the sticker.
Sent from my Incredible 2 using XDA App

Accord281 said:
I wasn't trying to be mean sorry if it came off that way. Mine only had the sticker on the box but the phone looked brand new and was in the plastic with the do not remove screen protector. Makes me wonder if they didn't just take new ones and add the sticker.
Sent from my Incredible 2 using XDA App
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Same here. My manual and charger were also in the bags, rubber band around the usb cord, etc. And had the CLNR.... sticker on it. Mine shipped with 2.3.3
Sent from my finally CM7'd Dinc 2

Careful. Those verizon updates have a way of installing themselves without asking.
Sent from my ADR6350 using Tapatalk

Haven't activated, I'm gonna trade for a thunderbolt. And thanks
Sent from my Incredible 2 using XDA App

Originally Posted by jrizk07
Read the rest of my post. Not saying it was matter of fact, but most likely.
Also like with the barcode, they have to tell you if it's a refurb. It will be marked refurbished somewhere.
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Click to collapse
Mine only had the sticker on the box but the phone looked brand new and was in the plastic with the do not remove screen protector. Makes me wonder if they didn't just take new ones and add the sticker.
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They might do that to identify replacements for warranty purposes, since replacements only carry the warranty duration of the phone they replaced.
Mine was the same way - in a retail box with all the films on the screen and camera lens. It included the battery, back, sd card, sim and the charger and cable were both sealed in their plastic bags. The box did have the CLNR sticker, but in every possible way, it appeared to be brand new. Still hadn't been upgraded to 2.3 either.
My wife got a real replacement, just the phone, back and sim in the little replacement pouch and it came with 2.3. We actually have a replacement for that on the way, since it suffers from a constant impromptu rebooting problem. I'm hoping she gets one still with 2.2 this time

ChrisDDD said:
They might do that to identify replacements for warranty purposes, since replacements only carry the warranty duration of the phone they replaced.
Mine was the same way - in a retail box with all the films on the screen and camera lens. It included the battery, back, sd card, sim and the charger and cable were both sealed in their plastic bags. The box did have the CLNR sticker, but in every possible way, it appeared to be brand new. Still hadn't been upgraded to 2.3 either.
My wife got a real replacement, just the phone, back and sim in the little replacement pouch and it came with 2.3. We actually have a replacement for that on the way, since it suffers from a constant impromptu rebooting problem. I'm hoping she gets one still with 2.2 this time
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inc2 will NEVER come with froyo again. we've had TWO, not one TWO gingerbread updates, I hate to be the ass hole saying it to ya but don't get ur hopes up.. also I know there is a code you can enter into the phone and itll tell u if it is a refurb or not.. wish i could remember them
EDIT: to tell if phone is a refurb.. enter ##PST# hit sent, hit view mode, display and in there it was say refurbishment status, and if it says no then no, and yes, then yes.

andybones said:
inc2 will NEVER come with froyo again. we've had TWO, not one TWO gingerbread updates, I hate to be the ass hole saying it to ya but don't get ur hopes up..
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Yea, I don't have my hopes up, I'll be happy if it comes with 2.2, but it's not a big deal. My wife barely uses more than e-mail and some light web browsing, so the advantages of root are totally lost on her.
andybones said:
EDIT: to tell if phone is a refurb.. enter ##PST# hit sent, hit view mode, display and in there it was say refurbishment status, and if it says no then no, and yes, then yes.
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Cool, thanks for the info. I checked mine and as I suspected, it's not a referb. Says "No" under refurbishment status. It does bug me a bit that the referb my wife received was clearly defective, as it's been plagued by the constant reboot issue from the minute we activated it. Obviously it was returned for that exact reason and they probably did little more than a factory reset and shipped it back out. Oh well, at least it's almost trivially easy to get them to send another.

andybones said:
inc2 will NEVER come with froyo again. we've had TWO, not one TWO gingerbread updates, I hate to be the ass hole saying it to ya but don't get ur hopes up.. also I know there is a code you can enter into the phone and itll tell u if it is a refurb or not.. wish i could remember them
Click to expand...
Click to collapse
Then how'd I just get one froyo yesterday? Do you have any more info on that code?

Help me?

Ok i got an issue sprint wants me to pay 100 dollars cause i cracked my evo's screen..... I was thinking though what if i take it apart and fiddle with the micro usb port to make it not work that way i could use the manufactures warranty? What do yall think cause i reallllyyyyyy dont wanna fork out 100 dollars...

alainater said:
Ok i got an issue sprint wants me to pay 100 dollars cause i cracked my evo's screen..... I was thinking though what if i take it apart and fiddle with the micro usb port to make it not work that way i could use the manufactures warranty? What do yall think cause i reallllyyyyyy dont wanna fork out 100 dollars...
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Well, that's fraud.
But the fact is they can look at the phone and say "that drop that caused the screen to crack caused the usb failure" and it won't be covered.

mattykinsx said:
Well, that's fraud.
But the fact is they can look at the phone and say "that drop that caused the screen to crack caused the usb failure" and it won't be covered.
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Truetrue butttttttt what if i say that the usb port went bad about a month ago and i just cracked the screen yesterday?

lol if you DROPPED YOUR PHONE THEN PAY UP! People like you are the reason why insurance is so high! you screwed up, YOU PAY FOR YOUR MISTAKE! have a good day.
ps. OR YOU CAN SAY, "I WANT TO UPGRADE TO THE EVO 3D!" They will let you trade that phone in even if it is broke because they know they're making a sale. lol.

alainater said:
Truetrue butttttttt what if i say that the usb port went bad about a month ago and i just cracked the screen yesterday?
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Doesn't matter.

runcool said:
lol if you DROPPED YOUR PHONE THEN PAY UP! People like you are the reason why insurance is so high! you screwed up, YOU PAY FOR YOUR MISTAKE! have a good day.
ps. OR YOU CAN SAY, "I WANT TO UPGRADE TO THE EVO 3D!" They will let you trade that phone in even if it is broke because they know they're making a sale. lol.
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well im already pissed because i dropped it January and the screen broke. BUTTTTTTTTTTTTT i didnt have to pay anything they just got me a new one with no fees or anything. The person i talked to said that in January they used the manufacturers warranty to replace the screen and now apparently it's not covered..... Also how would i trade it for an evo 3d!?

They'll just say well why are you just bringing it in now, a month later? Also it'll be SO much more suspicious that it 'hasn't been working for a month' right after they said it'd cost 100$ to get it repaired, and mroe of a fact why didn't you say it was faulty then? Though it'll default to the drop that cracked the screen > broke the usb port > 100$ fix.

Ever heard the phrase "you break it, you buy it"? Guess what, you broke it. Now grow up & buy it.
If you don't want to spend the $100 for a replacement, you can try to fix it yourself. It'll still cost you, but not as much. It doesn't matter what else is wrong with the phone, you're going to have to pay the deductible since the screen is cracked, If you can't afford it, borrow someone's old flip phone or something.
Sent from my PC36100 using Tapatalk

plainjane said:
Ever heard the phrase "you break it, you buy it"? Guess what, you broke it. Now grow up & buy it.
If you don't want to spend the $100 for a replacement, you can try to fix it yourself. It'll still cost you, but not as much. It doesn't matter what else is wrong with the phone, you're going to have to pay the deductible since the screen is cracked, If you can't afford it, borrow someone's old flip phone or something.
Sent from my PC36100 using Tapatalk
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The only reason im *****ing about this is because it was covered in january and i never got a notice saying that is't not covered anymore. In january i walked into a sprint store told them i cracked the screen and they ordered me a new one for free.

alainater said:
The only reason im *****ing about this is because it was covered in january and i never got a notice saying that is't not covered anymore. In january i walked into a sprint store told them i cracked the screen and they ordered me a new one for free.
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It was NOT covered in January, that was a mistake/misinterpretation that was quickly changed back.

I can't wait until those new phones later this year. errrrrr. I want an Evo 3d quad core phone with 9 inch screen. :-D LOL! now back to the subject. lol. You got lucky in january. almost like when you make wild love to a super model *which I do on a daily basis*

mattykinsx said:
It was NOT covered in January, that was a mistake/misinterpretation that was quickly changed back.
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Click to collapse
Yeah they said it was covered under the manufacturers warranty and they changed it
Sywped from mah Supasonic!

runcool said:
I can't wait until those new phones later this year. errrrrr. I want an Evo 3d quad core phone with 9 inch screen. :-D LOL! now back to the subject. lol. You got lucky in january. almost like when you make wild love to a super model *which I do on a daily basis*
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Hahahahahahahahahahahahha
Sywped from mah Supasonic!

When did you buy the phone ? Depending when you did, it was probably under the HTC warranty and that's why they replaced it. Now its under sprints tep and they want you to pay the deductible
Sent from my PC36100 using XDA App

Steven 1 said:
When did you buy the phone ? Depending when you did, it was probably under the HTC warranty and that's why they replaced it. Now its under sprints tep and they want you to pay the deductible
Sent from my PC36100 using XDA App
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I bought it July 2010. When I called sprint they told me that i'm still under warranty but that the warranty no longer covers screens
Sent from my PC36100 using Tapatalk

No it really was covered in January... it's not now.... no one got a notice of either changes.... The change was originally made in October of last year and they did say... "that a cracked screen was covered" and ALOT of people took advantage of that..... soooooo now the official policy is "Two or less cracks and no more than an inch on either" Official as of today but maybe not tomorrow you dig?

Ohh ya and as for which came first... once the screen is cracked..... no one cares it's just $100 please.

GO INTO A SPRINT STORE AND ASK IF YOU CAN DO AN UPGRADE TO THE EVO3D. ALSO NOTE THAT YOU WOULD LIKE TO TRADE YOUR CURRENT PHONE IN AND GET 100 BUCKS OFF. LOL! 50/50 chance of it working. lol. now if it is a lady, you can always say "I'll pleasure you like no guy before in the back room" you might get it for free. LOL!!!!! but of course that only works if they are black and fat. LMAO!!!!!! oh oh. I mean white and fat. LMAO!

Archalys said:
No it really was covered in January... it's not now.... no one got a notice of either changes.... The change was originally made in October of last year and they did say... "that a cracked screen was covered" and ALOT of people took advantage of that..... soooooo now the official policy is "Two or less cracks and no more than an inch on either" Official as of today but maybe not tomorrow you dig?
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Ok that actually makes sense haha
runcool said:
GO INTO A SPRINT STORE AND ASK IF YOU CAN DO AN UPGRADE TO THE EVO3D. ALSO NOTE THAT YOU WOULD LIKE TO TRADE YOUR CURRENT PHONE IN AND GET 100 BUCKS OFF. LOL! 50/50 chance of it working. lol. now if it is a lady, you can always say "I'll pleasure you like no guy before in the back room" you might get it for free. LOL!!!!! but of course that only works if they are black and fat. LMAO!!!!!! oh oh. I mean white and fat. LMAO!
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Click to collapse
I'll probably just buy a new digitizer. I'm due for an upgrade in may so I'll probably sell my evo in June and get the next evo in June

how to tell if you have a cpo or "refurb"

##786# > view > reconditioned status > if it says NO with all 0's in the time stamp...you my friend have a brand new device! If it says YES with a date and time....welcome to refurb land
I'm lucky enough to have exchanged me black ET for a white, and received a brand new one. Came in a fancy box and everything. Also, as I've done this for a few customers as well, I can say that I've received about 5 brand new ones, fancy box and all.
Hurry now, before Sammy or sprint catches on.

kurtiskobain said:
##786# > view > reconditioned status > if it says NO with all 0's in the time stamp...you my friend have a brand new device! If it says YES with a date and time....welcome to refurb land
I'm lucky enough to have exchanged me black ET for a white, and received a brand new one. Came in a fancy box and everything. Also, as I've done this for a few customers as well, I can say that I've received about 5 brand new ones, fancy box and all.
Hurry now, before Sammy or sprint catches on.
Click to expand...
Click to collapse
Nice find.
Mine is a brand new white one - bought it off contract - not reconditioned, activated - 3 days ago

Nice. Mine is black but new =D!!!
Up and comming Arts forum http://little-melon.com/Forum <---SIGN UP NOW.

kurtiskobain said:
##786# > view > reconditioned status > if it says NO with all 0's in the time stamp...you my friend have a brand new device! If it says YES with a date and time....welcome to refurb land
I'm lucky enough to have exchanged me black ET for a white, and received a brand new one. Came in a fancy box and everything. Also, as I've done this for a few customers as well, I can say that I've received about 5 brand new ones, fancy box and all.
Hurry now, before Sammy or sprint catches on.
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Click to collapse
What exactly have u done and how do u do it ? Those aholes gave me a refurb when I asked for a swap on the E4Gt I bought off contract!

Snazarian said:
What exactly have u done and how do u do it ? Those aholes gave me a refurb when I asked for a swap on the E4Gt I bought off contract!
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you only get a new one if they are out of refurbs. they are not aholes lol.

I wish i had a white one. My phone broke and i got back a refurbished black one. i requested a white but they said in the store they cant do that. Someone hook me up with a white one please?

That is awesome. I just finally had to get my phone replaced for the first time since launch day as I just kept going into roaming at random times. So I asked for a white one as a replacement and the store didnt have any so had to have one sent to the store I just got it yesterday and seen this thread and yep I got a new one YA BUDDY lol

This trick does not work on the ics leaks
Sent from the ep4gt

Well looks like I got a refurb. Not a big deal considering what I had before was a brick. I'll trade a brick for a refurb any day of the week.
Good find though.
Tap-a-Talked

Honestly the White ones should be all mostly new as they were released after the black versions. I would expect the Black ones to start getting refurbs since they have been out for a longer period of time. Still nice to know how to get the info however.

I just got my 2nd new replacement. The first was from asurion when I lost my phone and I just got one from sprint Monday. it came with no original box or accessories but it is brand new

Just a heads up!
This doesn't work on any ICS leaks/roms/builds/derp.

How can I get a white one
Sent from my SPH-D710 using XDA

MochaCharok said:
Just a heads up!
This doesn't work on any ICS leaks/roms/builds/derp.
Click to expand...
Click to collapse
Yes it does
Sent from my SPH-D710 using XDA

LeKtRiCzzz said:
How can I get a white one
Sent from my SPH-D710 using XDA
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How do you get a white Samsung Galaxy S II? Buy one? Or am I not understanding the question?
Thanks for the info guys...I have a new one

MochaCharok said:
Just a heads up!
This doesn't work on any ICS leaks/roms/builds/derp.
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Click to collapse
It does, just did mine and I'm on FC14

Brolloks said:
It does, just did mine and I'm on FC14
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Gah. Let me make it a bit more specific.
Not working on Codename Alpha 1
>_<
Either that or I'm stupid :<

Just checked my ics and yes it's a black rejigged...... But now has working GPS and camera! Thanks Sprint.......
Sent from my SPH-D710 using Tapatalk

##codes will not work in aosp roms. To get a white epic, you have to ask real nice. I can assure you it is a current matrix, and if the tech denies you, he doesn't like you.

Asurion Replacement S4....?

So my Galaxy S4 was stolen and I have a new one coming from Asurion.. Just wondering if anyone on here has had their S4 replaced yet? What am I expecting (New, Refurbished, Total crap)??

Most likely Refurbished.

99.9% of the time refurbished.
Sent from my SGH-M919 using xda app-developers app

Darn... Hopefully it functions and looks decent.

Chicago281 said:
Darn... Hopefully it functions and looks decent.
Click to expand...
Click to collapse
It'll function and look brand new, usually always do. :good:
Nothing to worry about.

They sent me a brand new one in the box when I got mine replaced...
Sent from my SGH-M919 using xda app-developers app

I've had Asurion for years.
Usually the replacement devices work as advertised.
Sometimes you get a new device, but usually you get a refurbished device.
If the devicehjust came to market, the chances of getting a new one are increased for obvious reasons.
With the above being said, a few months back I needed to replace my Verizon S3.
I received the refurbished device quickly, but it would bootloop on it's own straight outta the box.
Attempted fixes with Asurion didn't fix it.
After a couple of days, and wasted hours, and at my prompting, they offered to sendnme a new device. I was like, wow, that's great!
They got the order set to ship it, and I wanted I make certain it was Pebble Blue and the 32GB model. Well, it was Pebble blue but it was 16GB. They didn't know when they would be receiving 32GB models. I cancelled the replacement order and got my deductible refunded back to me. What a gd headache.
What made this issue such a headache was that the S3 would function normally for hours. Sometimes a half day, so after we would Ts, I'd have to wait to see if theuissue resolved. It didn't so we'd have to ts again and again I'd have to wait to see if the issue resolved.
As I mentioned, I've received issue free devices, and the S3 was not.
And I suggest prior to indicating that you are satisfied with the replacement, wait a few daystto insure it is running trouble free. My issue didn't show up right away.
And I had kepttthe device bone stock to insure it was issue free before rooting, etc.

I got a replacement awhile back and recieved a brand new in the box phone
Sent from my SGH-M919 using xda app-developers app

Received my Galaxy S4 from Asurion. They sen't me a black 16GB model but it's definitely a refurb. It came in a box with everything packaged individually. However the phone looked brand new and functions fine so far but I'll update here if anything happens.

My S4 had a bad proximity sensor and a bad LED screen so I got mine replaced with the standard T Mobile warrenty.
I got a refurbished one. I was really nervous about that because the same thing happened with my HTC My Touch 4G and the replacement phones were far worse than the original defective one. Each one had a new problem more annoying than teh last. Took me 5 junk replacements before T Mobile just said "screw it" and gave me a brand new HTC Sensation.
So when my new S4 was defective I was nervouse from the start.
I got my replacement a couple weeks ago and it's better than the new one was. The original new one was clearly just a bad one by comparison. The replacement would pass for brand new if I didn't know any better. Works perfectly.
Of course it matters why your refurbished phone was refurbished in the first place.
If there was something wrong with it like a bad sensor or screen or something then there's a decent chance that it's still going to be wonky after being refurbished. However if you go buy a brand new phone and return it just because you didn't like it, that phoen can't be resold as new. It has to be refurbished. So it'll go to Samsung and pass all it's function checks and be given a clean bill of health to be resold as a refurbished phone even though for all intents and purposes it really is brand new. That's just luck of the draw.

I used a surgeon about a month ago for a black 16 gig. They sent me a new one in box. On a plus, all they want back is your old phone back so I got to keep all the new stuff (battery, charger, sim card, ect.)
Sent from my SGH-M919 using xda app-developers app

gonzo8927 said:
I used a surgeon about a month ago for a black 16 gig. They sent me a new one in box. On a plus, all they want back is your old phone back so I got to keep all the new stuff (battery, charger, sim card, ect.)
Sent from my SGH-M919 using xda app-developers app
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Which hospital did you bring your S4 to?
If my S4 ever ever bites the dust, I want a new replacement also:laugh:
Just play'n with ya!
Good to hear you got a new replacement, considering how long the S4 has been available, and that there's probably a whole lotta refurbs to be distributed.
Unless there hasn't been many returned defective devices?