Develop Bugs

[Q] WTH Sprint?? *Cracked Screen*

So last night I dropped my launch day EVO and cracked it. Brought to independent store just now and they said they can't fix it. Told to go to corporate store or file insurance.
CS guy on phone with Sprint told me it wasn't physically possible to change screen...lying &*&^(*&.
I DO NOT WANT REFURB!! Just my screen fixed! Will the corporate store do this or will I get runaround again???

i took my phone to a corp store when it had white spots on the screen. in about 45 mins i had my phone back with a new screen and cover installed

Corp store will be the same unfortunately. Ill fix it if you're from south Texas
Sent from my PC36100 using XDA App

Your not getting a run around. Sprint no longer fixes screens.
Sent from my PC36100 using XDA Premium App

Better watch out I hear the stores in texas will steal your sense, lol! J/k
Sent from my PC36100 using XDA App

detcup4evr said:
Better watch out I hear the stores in texas will steal your sense, lol! J/k
Sent from my PC36100 using XDA App
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lol.....I remember that thread. Funny stuff.
OP: I'm looking at my cracked screen right now. I actually started a similar thread recently because I couldn't find the housing anywhere but found it minutes after I posted the thread. I bought this for $34 including Priority Mail:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=220671323934&ssPageName=STRK:MEWNX:IT
I bought this for $25 shipped so I can replace this at the same time and have my phone looking new again:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=190476872380&ssPageName=STRK:MEWNX:IT
And I plan on following this to do it myself:
http://www.youtube.com/watch?v=hwDysxiiYu8
It's costing me $40 less than my deductible with Asurion and I also don't want a refurb nor do I want to start over with my phone. The digitizer comes with peelable tape and the adhesive already on it, so no mission there. If you feel like this is something you can do, then here's something to think about.

aimbdd said:
Your not getting a run around. Sprint no longer fixes screens.
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Yep. Broken screens can only be handled by Asurion, who doesnt fix phones, they replace them. If you dont want a different phone, then dont drop it.

sitlet said:
If you dont want a different phone, then dont drop it.
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This is true...they won't do anything for me. I went to corporate store and they won't budge. I am really mad. Terrible (change in) policy for Sprint especially since I KNOW they were replacing screens not too long ago and I was told my screen could be replaced with TPE in the past. All of a sudden I can't.
I have apps in development/testing on my phone and I would really prefer not to have to switch phones. It seems so easy to just replace the freakin screen and that is what makes this so frustrating.
Thanks to the poster who posted the "do it yourself" route but I would prefer to not have to go through all that myself...I would prefer to spend that time developing apps and spending time with my family.
Instead it looks like I am going to have to pay $100 for a pos refurb that I will have to start all over on.
To the poster I am replying to...I have protected this thing from day one but accidents happen. Mine just happened 1 month too late apparently.

kixcastillo77 said:
Corp store will be the same unfortunately. Ill fix it if you're from south Texas
Sent from my PC36100 using XDA App
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Dangit...I was there last weekend. Thanks though!

rugedraw;12143532And I plan on following this to do it myself:
[url said:
http://www.youtube.com/watch?v=hwDysxiiYu8[/url]
It's costing me $40 less than my deductible with Asurion and I also don't want a refurb nor do I want to start over with my phone. The digitizer comes with peelable tape and the adhesive already on it, so no mission there. If you feel like this is something you can do, then here's something to think about.
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You know I watched the video and looked at the components...I think I might try it. So it is for sure just the digitizer and not the lcd?
Contemplating my next move. Still pissed at Sprint though!!!!!!

The digitizer is not as easy as it looks which is why I took the route of installing the digitizer preinstalled to the LCD. FYI I bought it from gadget fix too

tgrgrd00 said:
You know I watched the video and looked at the components...I think I might try it. So it is for sure just the digitizer and not the lcd?
Contemplating my next move. Still pissed at Sprint though!!!!!!
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Click to collapse
Yup.....the LCD screen is a separate piece from the LCD. I'm going to try it. Worse case scenario, I can always claim the phone if I can't put humpty dumpty back together again. If you can deal with the screen as is for a bit, I plan on coming back here to post my results for everyone's reference.
iitreatedii said:
The digitizer is not as easy as it looks which is why I took the route of installing the digitizer preinstalled to the LCD. FYI I bought it from gadget fix too
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Why do you say that? I'm diving head first into this as soon as the parts arrive, so if you know of any hardships that come with installing the digitizer, let me know. From the video, it seems pretty straight forward.

rugedraw said:
Why do you say that? I'm diving head first into this as soon as the parts arrive, so if you know of any hardships that come with installing the digitizer, let me know. From the video, it seems pretty straight forward.
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Cool man. I am thinking of ordering the components and diving in too. I would also like to know what specifically is difficult about the digitizer also.
Keep us posted!

tgrgrd00 said:
Cool man. I am thinking of ordering the components and diving in too. I would also like to know what specifically is difficult about the digitizer also.
Keep us posted!
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It is was very hard to get the screen to sit at the perfect height, it was to close to the LCD causing a water effect. also if you don't get it right the first time, the tape that is included, if you could call it that, is not reusable, since you already ought it for 35 or whatever you said theres no point in my advice now but for anyone in the future, find out what LCD you motherboard takes and save yourself a bunch if time and stress by just doing a LCD and digitizer together replacement. My two cents

You're pissed at Sprint because YOU broke YOUR screen? Hardly seems fair.
I posted this in another thread, I'll post it here too:
The $35 repair fee does cover exchanges or repairs without insurance. However, the policy was slightly modified as of Feb 1st. Any LCD/lens/digitizer with multiple cracks or a single crack longer than 1 inch is considered damaged beyond repair (DBR). An insurance claim would have to be filed. If the digitizer simply stops functioning, it can still be replaced under insurance or the $35 repair fee.
For those that would want to do the repair themselves, be warned. There are two different types of Evo screens. One made by Sharp and one made by AUO. They are not interchangeable.
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The policy changed due to abuse. Customers were coming in for 3 and 4 screen replacements because they kept butterfingering their phones. It got so bad that Evo screens were backordered throughout the entire company at one point a few months ago.

Sunsparc said:
You're pissed at Sprint because YOU broke YOUR screen? Hardly seems fair.
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No, what hardly seems fair is that when I got the TPE replacing the screen was INCLUDED IN THE AGREEMENT. On top of that people with the same plan same insurance same everything had their screen replaced FOR FREE just last month. But for some reason I have to submit a $100 claim and recieve a refurb. That is why I am pissed at Sprint not because I broke my phone. I admit it is my fault that I broke the screen but Sprint changed the rules in the middle of the game and Sprint is treating me different than other customers who pay and have the exact situation that I do. NOW THAT HARDLY SEEMS FAIR.
I would be willing to pay extra on top of the insurance and everything else I pay for to have the screen replaced but it is no longer possible to have the screen replaced NO MATTER WHAT.

iitreatedii said:
It is was very hard to get the screen to sit at the perfect height, it was to close to the LCD causing a water effect. also if you don't get it right the first time, the tape that is included, if you could call it that, is not reusable, since you already ought it for 35 or whatever you said theres no point in my advice now but for anyone in the future, find out what LCD you motherboard takes and save yourself a bunch if time and stress by just doing a LCD and digitizer together replacement. My two cents
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Thanks for the info.....I'll keep this in mind. If it doesn't come out right, I can always call Asurion for a replacement and still recuperate the money I spent.
tgrgrd00 said:
I would be willing to pay extra on top of the insurance and everything else I pay for to have the screen replaced but it is no longer possible to have the screen replaced NO MATTER WHAT.
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I agree with this. I told them I would bring the parts in myself and they could charge me for labor and they said they were "not allowed" to touch my phone because it had physical damage......even if I wanted to pay for it.

[Q] Asurion

Has anybody filed a claim with Asurion and if so what was the phone they gave you like (new, refurbished, an old one in a box???) haha. I just filed a claim my phone got wet and I will be pissed if I get a refurbished one or something.
Thanks

I did before with my old touch pro, as far ss i know, if your phones been around awhile, u get refurbished. Id bet thats what u get. Good luck. Fyi, asurion ships fast, there pretty good company.
Sent from my Incredible using XDA App

I file a claim and I got a refurbished one one of those that according to the the guy that I talk to he said that if a customer get one and if they dodnt like it and return it that you get...

1107963 said:
I file a claim and I got a refurbished one one of those that according to the the guy that I talk to he said that if a customer get one and if they dodnt like it and return it that you get...
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Not necessarily. I had a droid 1 that I lost and they sent me a refurb that looked like **** and the hinge on the slide was loose as hell. I told them that was unacceptable and they said that the droids weren't being shipped anymore so I had to pick another phone (lesser phones). I told them I wouldn't take anything less that my droid, so eventually getting up high enough got me a droid, and I specifically requested that I got a brand new phone (incredible) because I didn't want to get another crap refurb. Then I was shipped a brand new incredible to replace my droid 1

mmtoman said:
Has anybody filed a claim with Asurion and if so what was the phone they gave you like (new, refurbished, an old one in a box???) haha. I just filed a claim my phone got wet and I will be pissed if I get a refurbished one or something.
Thanks
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Click to collapse
Prepare to be pissed, then. It's all but assured that you will receive a refurb. It's like most any other insurance... you get a replacement kind, taking depreciated value into account. State Farm, for instance, isn't going to give you a 2011 Mustang if your 2006 gets totaled.

the screen has a sort of pink color to it when see whites at a low brightness, anyone noticed this with hardware version 2

mmtoman said:
the screen has a sort of pink color to it when see whites at a low brightness, anyone noticed this with hardware version 2
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I'm on my AMOLED Inc (hw version 002) with the brightness all the way down, I've never noticed a pink color :/ odd.
Sent from my Droid Incredible running CM7 RC2.

Warranty?

I know that if you root it'll void your warranty, and today I dropped my phone and the faceplate shifted to the left, does anyone know if I can take it to Costco even on S-Off to get it replaced, or anyone know how to shift it back?
Sent from my Incredible 2 using XDA Premium App

I seriously doubt the folks running the phone booth at Costco even know how to tell if a phone is S-OFF or not (or get paid enough to care). Flash back to stock and go return it.

If you just flash back to stock then they will never know.

Rooting won't take away your warranty. Verizon doesn't check to see if you rooted (if you exchange over the phone). Severe physical damage is the only thing that will take away your warranty. Good luck getting a replacement that works though. Extremely poor quality control in the refurbished phones. Dust, scratches, blown speakers, etc. I swear verizon just ships the defective ones right back out.
Sent from my ADR6350 using Tapatalk

kingsway8605 said:
Rooting won't take away your warranty. Verizon doesn't check to see if you rooted (if you exchange over the phone). Severe physical damage is the only thing that will take away your warranty. Good luck getting a replacement that works though. Extremely poor quality control in the refurbished phones. Dust, scratches, blown speakers, etc. I swear verizon just ships the defective ones right back out.
Sent from my ADR6350 using Tapatalk
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I wouldn't go as far as to say that. I've had numerous replacements. Never have had any problems with Verizon or Asurion.
Sent from my Locked Down Droid Incredible 2

Mr Lime v2 said:
I wouldn't go as far as to say that. I've had numerous replacements. Never have had any problems with Verizon or Asurion.
Sent from my Locked Down Droid Incredible 2
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you must elaborate further otherwise we are only to see that you are contradicting your statement. As I do agree you can get good refurbs. The part when you say "I've had numerous replacements. Never have had any problems with Verizon or Asurion." If you've had numerous replacements, then the refurbs can't be all so great, UNLESS of coarse you are talking about a number of different phone in which you had to get refurbs for.

Alright thanks for your help, I'll be flashing stock on this and hoping I'll get a Froyo
Sent from my Incredible 2 using XDA Premium App

Alright! So I just came back from Costco, I got my phone exchanged for a brand new Inc2, and sadly it's S-ON 2.3.3 :/ Kind of wishing I never exchanged it, but one without a banged up faceplate is nice. Waiting for AlphaRev to get S-OFF *fingers crossed*

pinakaeus said:
Alright! So I just came back from Costco, I got my phone exchanged for a brand new Inc2, and sadly it's S-ON 2.3.3 :/ Kind of wishing I never exchanged it, but one without a banged up faceplate is nice. Waiting for AlphaRev to get S-OFF *fingers crossed*
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xtc clip.. worth it

How much is a single use one/cheapest one? I don't have much so do you know if any phone unlocking places in SoCal use it/anyone in SoCal (San Bernadino/Los Angeles County)?

andybones said:
you must elaborate further otherwise we are only to see that you are contradicting your statement. As I do agree you can get good refurbs. The part when you say "I've had numerous replacements. Never have had any problems with Verizon or Asurion." If you've had numerous replacements, then the refurbs can't be all so great, UNLESS of coarse you are talking about a number of different phone in which you had to get refurbs for.
Click to expand...
Click to collapse
I see what you're saying. My first Incredible 1 we took back to Verizon because Costco was cheaper. Then I got one from Costco brand new that after 5 or so months had some software glitch that Verizon sent me a replacement for. That one was refurbished. That one worked better than all of my other phones I had. Then I dropped it and shattered the screen to smitherines. My new Incredible 2 is the refurbished replacement for that broken one. So, like I said, I haven't had any quality control issues from either company. Maybe I'm just lucky but I'm a happy camper.
Sent from my Incredible 2 using Tapatalk

Mr Lime v2 said:
I see what you're saying. My first Incredible 1 we took back to Verizon because Costco was cheaper. Then I got one from Costco brand new that after 5 or so months had some software glitch that Verizon sent me a replacement for. That one was refurbished. That one worked better than all of my other phones I had. Then I dropped it and shattered the screen to smitherines. My new Incredible 2 is the refurbished replacement for that broken one. So, like I said, I haven't had any quality control issues from either company. Maybe I'm just lucky but I'm a happy camper.
Sent from my Incredible 2 using Tapatalk
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Good stuff, Lime.
Mr. Lime. da-diggidy dope name

andybones said:
Good stuff, Lime.
Mr. Lime. da-diggidy dope name
Click to expand...
Click to collapse
Hahahahaha thank ya much sir.
Sent from my Incredible 2 using Tapatalk

New Vs Refurbished replacement phone?

How do I know if the phone that is sent from T-mobile as a replacement phone for a defective one is Refurbished or NEW one ?
I have been told that it is more likely a refurbished device but there is a possibility that they send new ones sometimes !
I just don't think it's fair to receive a refurbished replacement for an only 1 month old "defective " one !

Hey Denver Guy...I believe there is sticker under battery that will say its a refurbished device. But usually its up in the air what you recive from them

denverguy said:
How do I know if the phone that is sent from T-mobile as a replacement phone for a defective one is Refurbished or NEW one ?
I have been told that it is more likely a refurbished device but there is a possibility that they send new ones sometimes !
I just don't think it's fair to receive a refurbished replacement for an only 1 month old "defective " one !
Click to expand...
Click to collapse
Refurbished is a very broad word. You can send a phone in cause a button is loose and once fixed it will now be labeled as a refurb. Out of all of the Refurbished phones i have received in the past none looked less than new. Even when my sister received a refurbed Mytouch 3g nearly a year later...it still looked brand new with zero issues. Its not something I would worry too much about if you have to send your phone in to get a replacement. You can however try and ask them to just give you a new one out of the box as well for exchange.
Edit:
Just my input and I know it doesnt answer your question. But like mentioned slightly , if it is within the first 30 days I am 99% sure you can just ask for a new one.

audi_on_u said:
Hey Denver Guy...I believe there is sticker under battery that will say its a refurbished device. But usually its up in the air what you recive from them
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Click to collapse
Does the android version whether it's updated to 2.3.6 or not give a clue at all ?
should it come in its original box if it's new ?

tri4life said:
Refurbished is a very broad word. You can send a phone in cause a button is loose and once fixed it will now be labeled as a refurb. Out of all of the Refurbished phones i have received in the past none looked less than new. Even when my sister received a refurbed Mytouch 3g nearly a year later...it still looked brand new with zero issues. Its not something I would worry too much about if you have to send your phone in to get a replacement. You can however try and ask them to just give you a new one out of the box as well for exchange.
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I already asked them to send me a new one ,but they refused to guarantee anything

denverguy said:
I already asked them to send me a new one ,but they refused to guarantee anything
Click to expand...
Click to collapse
Oh did you call support yourself or take it in a store?

tri4life said:
Oh did you call support yourself or take it in a store?
Click to expand...
Click to collapse
I did call customer service,because I am already out of the 14 days remorse period ,so going to the store won't be of help ,they would show me ugly faces if I did !

i just got a replacement, and the one that they sent me has the screen protector from when u first buy the phone.... so i guess the way to differenciate is the screen protector when u get it out the box... if it has the one from when u first bought the phone, its new... if u have a new one with nothing on it.... im guessing thats a refurb....

Radsolutionz said:
i just got a replacement, and the one that they sent me has the screen protector from when u first buy the phone.... so i guess the way to differenciate is the screen protector when u get it out the box... if it has the one from when u first bought the phone, its new... if u have a new one with nothing on it.... im guessing thats a refurb....
Click to expand...
Click to collapse
My last two phones I had to send in, the ones that came back had the default screen protector on them. I doubt either were brand new.

Radsolutionz said:
i just got a replacement, and the one that they sent me has the screen protector from when u first buy the phone.... so i guess the way to differenciate is the screen protector when u get it out the box... if it has the one from when u first bought the phone, its new... if u have a new one with nothing on it.... im guessing thats a refurb....
Click to expand...
Click to collapse
you mean the one that shows labels ?
did you get the replacement today ?
when did you first purchase the phone ?

tri4life said:
My last two phones I had to send in, the ones that came back had the default screen protector on them. I doubt either were brand new.
Click to expand...
Click to collapse
your last 2 phones were samsung galaxy s2 as well ?
why you doubt they were Brand new ?

The replacements are usually refurbs that come in plain white boxes. You'll never get one in a retail box from replacement unless arrangements were made prior.

GideonX said:
The replacements are usually refurbs that come in plain white boxes. You'll never get one in a retail box from replacement unless arrangements were made prior.
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Click to collapse
SO there is no doubt that the replacement phone is Refurbished,since they didn't guarantee that they will send a new one ?

denverguy said:
SO there is no doubt that the replacement phone is Refurbished,since they didn't guarantee that they will send a new one ?
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Click to collapse
Yup, expect a refurb in the mail.

denverguy said:
SO there is no doubt that the replacement phone is Refurbished,since they didn't guarantee that they will send a new one ?
Click to expand...
Click to collapse
I would say 98% of the time you would get a refurb unless they out of stock on refurb.

denverguy said:
your last 2 phones were samsung galaxy s2 as well ?
why you doubt they were Brand new ?
Click to expand...
Click to collapse
My last ones were a mytouch 3g slide and mytouch 4g. When I got my s2 replaced it was just an instore exchange so that one doesnt count since I got a whole new box.
I doubt it because I was told specifically that they were refurbished. If they were new, it would prob be easier for them to have you go to a store and do an exchange.

I just got my warranty replacement sgs2 today from T-mobile it came in the white box but has default screen protector. I bought my sgs2 in the beginning of Dec"for the guy who asked". It looks flawless and smells new"lol", but I'de say its refurbished, because it didn't come in the sealed box. I made a big stink about receiving a refurbished phone when I called it in, but like the other fellow said they would not guarantee a new phone, but did agree its not fair to buy a new phone and receive a refurbished phone back."but still wouldn't guarantee" anything."bull crap"
There are no labels that say it is a refurb so makes me "kinda" wonder. Because att refurb phones are labeled behind the batt.
But any ways 2 more things. A lil Off Topic so sorry stop reading if that bothers you ,but I think its cool..
Originally I bought 2 HD2's at wall mart for 49.95 each "Best DEV Phone EVER" and got two 100 gift cards for the phones."Nice" 9 months later my HD2 reboots its self all the time outta nowhere, so T mobile says sorry heres a g2x cause htc doesn't make hd2's anymore."sweet I love the phone" so I think that was pretty cool. It was a refurb though. works perfect. Woulda rather had the HD2 in both cases though.
Now my wife broke her screen and we did a insurance claim for 120 and they sent her a brand new htc HD7 with the Mango update on it, sealed in the box. neat phone but no android for it so I don't like it lol.
I just thought I would share some of my phone replacement exp's with you guys.
edit: it just came with 2.3.5 and uvkid

tdizzle404 said:
I just got my warranty replacement sgs2 today from T-mobile it came in the white box but has default screen protector. I bought my sgs2 in the beginning of Dec"for the guy who asked". It looks flawless and smells new"lol", but I'de say its refurbished, because it didn't come in the sealed box. I made a big stink about receiving a refurbished phone when I called it in, but like the other fellow said they would not guarantee a new phone, but did agree its not fair to buy a new phone and receive a refurbished phone back."but still wouldn't guarantee" anything."bull crap"
There are no labels that say it is a refurb so makes me "kinda" wonder. Because att refurb phones are labeled behind the batt.
But any ways 2 more things. A lil Off Topic so sorry stop reading if that bothers you ,but I think its cool..
Originally I bought 2 HD2's at wall mart for 49.95 each "Best DEV Phone EVER" and got two 100 gift cards for the phones."Nice" 9 months later my HD2 reboots its self all the time outta nowhere, so T mobile says sorry heres a g2x cause htc doesn't make hd2's anymore."sweet I love the phone" so I think that was pretty cool. It was a refurb though. works perfect. Woulda rather had the HD2 in both cases though.
Now my wife broke her screen and we did a insurance claim for 120 and they sent her a brand new htc HD2 with Mango update on it, sealed in the box. neat phone but no android for it so I don't like it lol.
I just thought I would share some of my phone replacement exp's with you guys.
edit: it just came with 2.3.5 and uvkid
Click to expand...
Click to collapse
so do you think that the new replacement phone should come sealed in its original box ?
Does the replacement phone sgs2 which came with the default screen protector have a blue sticker inside ?

tdizzle404 said:
I just got my warranty replacement sgs2 today from T-mobile it came in the white box but has default screen protector. I bought my sgs2 in the beginning of Dec"for the guy who asked". It looks flawless and smells new"lol", but I'de say its refurbished, because it didn't come in the sealed box. I made a big stink about receiving a refurbished phone when I called it in, but like the other fellow said they would not guarantee a new phone, but did agree its not fair to buy a new phone and receive a refurbished phone back."but still wouldn't guarantee" anything."bull crap"
There are no labels that say it is a refurb so makes me "kinda" wonder. Because att refurb phones are labeled behind the batt.
But any ways 2 more things. A lil Off Topic so sorry stop reading if that bothers you ,but I think its cool..
Originally I bought 2 HD2's at wall mart for 49.95 each "Best DEV Phone EVER" and got two 100 gift cards for the phones."Nice" 9 months later my HD2 reboots its self all the time outta nowhere, so T mobile says sorry heres a g2x cause htc doesn't make hd2's anymore."sweet I love the phone" so I think that was pretty cool. It was a refurb though. works perfect. Woulda rather had the HD2 in both cases though.
Now my wife broke her screen and we did a insurance claim for 120 and they sent her a brand new htc HD2 with Mango update on it, sealed in the box. neat phone but no android for it so I don't like it lol.
I just thought I would share some of my phone replacement exp's with you guys.
edit: it just came with 2.3.5 and uvkid
Click to expand...
Click to collapse
HD2 with mango ? wut
or are you talking about a HD7

JaY iZz BaKk said:
HD2 with mango ? wut
or are you talking about a HD7
Click to expand...
Click to collapse
Thinking same exact thing.
Sent from my SGH-T989 using xda premium

Broken plastic trim

Factory defect or are they going to say I caused this? the phone was never dropped and shows no signs of being dropped. I can only assume this is a result of taking my phone out of the case often. I have a tech21 case and I do take the phone out daily. Either way T-Mobile said they would credit me the charge if any. I just wanted to get some ideas on how this happened and what you think they will say caused it.
View attachment 2713012

Well it's plastic, weak plastic for that matter. I remember that my Note 2 trim was damaged from removing a stiff TPU case a few times.
Maybe Samsung should quit producing theses phones with plastic trims.

Mine broke in the exact same place yesterday. I haven't used a case much at all but I did think that when I have the taking in and out might be the reason.
I never got insurance with t mobile so didn't think about taking in. I guess I can live with it for now. Maybe put a case on
Grande Note 3

That type of breakage is from user error.
Sent from my SM-N900T using Tapatalk

princeasi said:
That type of breakage is from user error.
Sent from my SM-N900T using Tapatalk
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Click to collapse
And that post was from an idiot. Unless you can prove your comments please leave them to yourself. Still laughing as I finish this post. I Used the phone to make calls improperly..... my kung fu grip is too strong?

.....but your the one with a broken note 3. Now it's ugly lolll good day to you sir ?
Sent from my SM-N900T using Tapatalk

True, I dinged my volume rocker to the point that it bent. Took it back to Costco (you get 90 days return there) and swapped it out for a new one. I hated just knowing my volume rocker was dinged on a brand new note 3.
My advice working for tmobile tech support (the guys that exchange your phone). Your worrying too much, this is a manufacturer defect. They will not charge you a out of warranty fee as long as the rep notes that it NOT user error.
Sent from my SM-N900T using xda app-developers app

princeasi said:
.....but your the one with a broken note 3. Now it's ugly lolll good day to you sir ?
Sent from my SM-N900T using Tapatalk
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Click to collapse
Learn to read. My NEW one is coming today and I will not have to pay the deductible. troll feeding over.

hucesar1017 said:
True, I dinged my volume rocker to the point that it bent. Took it back to Costco (you get 90 days return there) and swapped it out for a new one. I hated just knowing my volume rocker was dinged on a brand new note 3.
My advice working for tmobile tech support (the guys that exchange your phone). Your worrying too much, this is a manufacturer defect. They will not charge you a out of warranty fee as long as the rep notes that it NOT user error.
Sent from my SM-N900T using xda app-developers app
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The Rep was some old lady that i have to repeat my name to 3 times. I don't even think she understood what the exact damage was. Good thing is she said i would be credited if i was charged.

flexte said:
Learn to read. My NEW one is coming today and I will not have to pay the deductible. troll feeding over.
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No matter how many times you may throw insults, the fact of the matter is, that damage is from user error, and now you'll be receiving a refurbished phone that someone else probably abused, like the one pictured in the 1st post lol. Good luck on your refurbished phone ?
Sent from my SM-N900T using Tapatalk

My first one did the same thing and I didn't know what happened. I sent it back and got a replacement
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PrettyPryncess said:
My first one did the same thing and I didn't know what happened. I sent it back and got a replacement
Sent from my SM-N900T using XDA Free mobile app
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How's the new one you got?

Mine lasted 6 months not a scratch, no chipping and worked fine until this happened over the weekend. if it is happening it to everyone in the same place its a stress area that wasn't picked up during testing. I can only assume it had to do with case removal. Can someone else that did not have this problem confirm they did or did not remove the phone from a tight case on a regular basis? A store rep looked at mine and asked if i sat on the phone which I never have.

How did you get your phone replaced? Does t mobile have insurance for this sort of stuff?
Grande Note 3

Not trying to be a [email protected] but if you broke it from removing a "tight" case, then it's your fault. If the case was other than an official Samsung product, it's your fault. It's a defect if you open the box and the crack was there, or suddenly you looked at it and the breakage manifested before eyes without your intervention none whatsoever. Anything else, it's user error!
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I have a business account and have been with tmobile for years so the gave me a one time replacement free of charge. As far as explaining to them how it happened i have no clue. User error ks hard to phathom because these phones should me able to be taken in and out of the case i bought from tmobile. I am not even sure thats how it happened because it did not break in front of my eyes. Good luck. And to the troll if a refurbished phone bothers you how do uou have sex with women other than virgins. That beat up ***** has got to bother u more than a previously used phone.

Well now I wont be surprised in the future when this happens to my phone too.

flexte said:
I have a business account and have been with tmobile for years so the gave me a one time replacement free of charge. As far as explaining to them how it happened i have no clue. User error ks hard to phathom because these phones should me able to be taken in and out of the case i bought from tmobile. I am not even sure thats how it happened because it did not break in front of my eyes. Good luck. And to the troll if a refurbished phone bothers you how do uou have sex with women other than virgins. That beat up ***** has got to bother u more than a previously used phone.
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In my statements, I never implied any similarities between women and material objects, YOU did! I place women on a much higher pedestal than that! I'd also like to add that I've never had a problem accepting a refurbished phone over a new "only" and "only" if I know for a fact that it'll be a greater gain for me to trade in my original unit which I know has only been used by me. You on the other hand allowed your phone to get borked. Next you come here and post photos which clearly shows the breakage was caused from some type of stress or tension applied wrongly, which you are responsible for, and you wanna shift blame and yell defect! You defected the phone by not being careful as you should've. But hey there's no reason to be mad. You got you a refurbished Note 3 which more than likely most of its mileage are from the previous owner's bathroom usage, but I guess we'll never exactly know that, but hey as long as it works, right lol? ?
Sent from my SM-N900T using Tapatalk

flexte said:
... Can someone else that did not have this problem confirm they did or did not remove the phone from a tight case on a regular basis? A store rep looked at mine and asked if i sat on the phone which I never have.
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I've not had this problem. I rarely take it out of the case. Pretty much the only time would be to do a battery pull which is seldom. Case was a slip on type which is fairly tight.
No breaks on any parts so far and I've had the phone since Oct. I don't use the Stylus often either though.

princeasi said:
In my statements, I never implied any similarities between women and material objects, YOU did! I place women on a much higher pedestal than that! I'd also like to add that I've never had a problem accepting a refurbished phone over a new "only" and "only" if I know for a fact that it'll be a greater gain for me to trade in my original unit which I know has only been used by me. You on the other hand allowed your phone to get borked. Next you come here and post photos which clearly shows the breakage was caused from some type of stress or tension applied wrongly, which you are responsible for, and you wanna shift blame and yell defect! You defected the phone by not being careful as you should've. But hey there's no reason to be mad. You got you a refurbished Note 3 which more than likely most of its mileage are from the previous owner's bathroom usage, but I guess we'll never exactly know that, but hey as long as it works, right lol? ?
Sent from my SM-N900T using Tapatalk
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Hey tough guy check your PM