Develop Bugs

Will asurion or Verizon replace my Dinc for free?

Ok so my power button is starting to fail. It works most of the time but its starting to become annoying when it doesn't and also my phone has a significant amount of backlight bleeding. I really don't want to have to pay to replace it so should I contact asurion or should I go to the Verizon store?

joeyandrade123 said:
Ok so my power button is starting to fail. It works most of the time but its starting to become annoying when it doesn't and also my phone has a significant amount of backlight bleeding. I really don't want to have to pay to replace it so should I contact asurion or should I go to the Verizon store?
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Click to collapse
I'm pretty sure VZW won't give one up for free cause you're not under warranty with them most likely (30 days I believe?) and I don't even think they have them anymore. And Asurion charges a deductible for a replacement
Sent from my Droid Incredible running a random CM7 nightly.

Manufacturer's warranty is one year.
If you're within that period, and they can replicate the issue, then they'll probably order you a replacement.

Thanks for the reply. So do I contact Verizon or Asurion?
Sent from my ADR6300 using XDA App

k_nivesout said:
Manufacturer's warranty is one year.
If you're within that period, and they can replicate the issue, then they'll probably order you a replacement.
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Click to collapse
Oh, oops lol. Thanks for the correction!
Sent from my Droid Incredible running a random CM7 nightly.

Contact Verizon if you're within the one year manufacturer's warranty. If you have insurance (asurion), I believe its something like $90-$100 for a replacement, but it covers everything (loss, damage, theft, etc). Also, it seems like most people that are getting replacements from asurion are getting incredible 2s, I'm not sure about Verizon's warranty replacements, maybe someone that's gotten one recently could weigh in?

k_nivesout said:
Contact Verizon if you're within the one year manufacturer's warranty. If you have insurance (asurion), I believe its something like $90-$100 for a replacement, but it covers everything (loss, damage, theft, etc). Also, it seems like most people that are getting replacements from asurion are getting incredible 2s, I'm not sure about Verizon's warranty replacements, maybe someone that's gotten one recently could weigh in?
Click to expand...
Click to collapse
Thanks for the info
I'm within the one year manufacturer's warranty so ill be contacting Verizon tomorrow.
I'm curious as to what the replacement phone will be, I read somewhere that Verizon was out of Incredibles.
Sent from my ADR6300 using XDA App

Just called Verizon and they're replacing my phone. The replacement device is the Incredible I was hoping to get the Incredible 2 but I guess not
Sent from my ADR6300 using XDA App

Verizon must have a decent amount of certified like new incredibles still. I'll have to keep that in mind; asurion - most likely sending inc2, Verizon - still sending out inc1.

They also asked if I wanted to upgrade early but I don't want to upgrade just yet.
Sent from my ADR6300 using XDA App

Probably best to wait a month or two, there should be some nice things out by then
I.E - Samsung galaxy s2 and Motorola bionic. The moto might be cool if it can be rooted and gets good dev support, although I still think the gs2 is sexier and better specced. Also the HTC vigor, which will hopefully be out before too long, sounds like a beast of a phone.

Just a few things to remember when dealing with Big Red and/ or Asurion:
-Have you done anything to your phone that "voids" your warranty? i.e. root
-If you have't voided your warranty, then use it. Also remember if you can't get what you need taken care of on your first call try, try and try again. Many "Verizon" call centers are generic call centers are subcontracted and can only do or approve anything.
- If you have "voided" your warranty by rooting or something else just remember most "warranty's" cover defect, damage, LOST or stolen. If damaged or defect you usually have to send the damaged phone back to them where they then test to make sure the warranty hasn't been voided. If "stolen" you'll need a police report filed and copy sent in (from experience).
That's just my two cents from previous experience.

I am rooted but ill just go back to stock before I send it back.
Sent from my ADR6300 using XDA App

k_nivesout said:
Probably best to wait a month or two, there should be some nice things out by then
I.E - Samsung galaxy s2 and Motorola bionic. The moto might be cool if it can be rooted and gets good dev support, although I still think the gs2 is sexier and better specced. Also the HTC vigor, which will hopefully be out before too long, sounds like a beast of a phone.
Click to expand...
Click to collapse
I'm hoping a Nexus phone with an LTE radio comes to Verizon by the time I can upgrade (October) but I'm not holding my breath. The HTC Vigor sounds interesting if the rumored specs hold up.
Sent from my ADR6300 using XDA App

How to upgrade Dinc For Dinc2

I've been reading in forums that people have done this with ease, i would like to do this, any tips??

ericerk said:
I've been reading in forums that people have done this with ease, i would like to do this, any tips??
Click to expand...
Click to collapse
Not quite sure what you've been reading, but these are two completely different physical devices. You're not gonna be sticking a 4 inch SLCD into an Incredible anytime soon, nor swapping out SoC's.
If you mean swapping the ROM for something running Sense 2.1, that's easy. Just find any Sense 2.1 ROM and you'll basically be having the same experience, albeit slower, as a dInc2.

loonatik78 said:
Not quite sure what you've been reading, but these are two completely different physical devices. You're not gonna be sticking a 4 inch SLCD into an Incredible anytime soon, nor swapping out SoC's.
If you mean swapping the ROM for something running Sense 2.1, that's easy. Just find any Sense 2.1 ROM and you'll basically be having the same experience, albeit slower, as a dInc2.
Click to expand...
Click to collapse
I think he means how people are getting their Inc replaced by Asurion for an Inc 2. For that, your Inc would have to have a hardware failure or something and you'd have to be lucky enough for Asurion to be out of Inc 1's in your area. Then you'll probably pay a premium of like $100 or so to get an Inc 2.
Sent from my ADR6300 using xda premium

Zalatorisaurus said:
I think he means how people are getting their Inc replaced by Asurion for an Inc 2. For that, your Inc would have to have a hardware failure or something and you'd have to be lucky enough for Asurion to be out of Inc 1's in your area. Then you'll probably pay a premium of like $100 or so to get an Inc 2.
Sent from my ADR6300 using xda premium
Click to expand...
Click to collapse
I don't have insurance... so i'd do it through verzion, I just go it from a friend, and it has a blown speaker, i just wanted to get something fresh, and new, i never even thought about sticking a 4 inch screen in that phone, i just was thinking something global xDDD,
Thanx for the responses!!

ericerk said:
I don't have insurance... so i'd do it through verzion, I just go it from a friend, and it has a blown speaker, i just wanted to get something fresh, and new, i never even thought about sticking a 4 inch screen in that phone, i just was thinking something global xDDD,
Thanx for the responses!!
Click to expand...
Click to collapse
Most likely, Verizon will just give you a refurbished Inc 1. Also, he was being sarcastic about putting a 4 inch screen in the Inc. Lol
Sent from my ADR6300 using xda premium

Unless you bought the phone from Verizon, they have no obligation to honor the warranty that would usually cover hardware issues like a blown speaker, etc.

Zalatorisaurus said:
Most likely, Verizon will just give you a refurbished Inc 1. Also, he was being sarcastic about putting a 4 inch screen in the Inc. Lol
Sent from my ADR6300 using xda premium
Click to expand...
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In that case... LOLOLOOLOLOOLLOL
k_nivesout said:
Unless you bought the phone from Verizon, they have no obligation to honor the warranty that would usually cover hardware issues like a blown speaker, etc.
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Click to collapse
My friend got it through verzion... so... idk

By all means, see what they say. I just know what I've been told by Verizon, although they can choose to make an "exception" and help you out. Happened to me when I got a D2 from a friend with a faulty camera. They did end up replacing it, but made sure to let me know that since I didn't actually get the phone from them, they didn't "have" to help me.

It never hurts to try. Sometimes they'll throw you a bone and help you out, and other times they won't. It's all in the luck of the draw.
Sent from my ADR6300 using xda premium

k_nivesout said:
By all means, see what they say. I just know what I've been told by Verizon, although they can choose to make an "exception" and help you out. Happened to me when I got a D2 from a friend with a faulty camera. They did end up replacing it, but made sure to let me know that since I didn't actually get the phone from them, they didn't "have" to help me.
Click to expand...
Click to collapse
I'd love for them to be like oh yeah you don't need this or that but we will, any ways...

Good luck. Verizon is a bunch of bastards. I went through 4 Droid Eris' and they never did anything but send me another refurb, over and over. We got lucky tho, had one early upgrade and there was a Buy 1 get 1 on the Dinc. Then again I had heard of people breaking their Eris intentionally and Verizon swapped it for a Dinc on their first go....
So it all depends. If your phone is in good working condition, do you want to risk breaking it and possibly getting a phone in worse condition than your current one? Or do you just want to wait the 2 years for your contract to be up and get the latest hot phone?
A year from now the Inc 2 will be old like the Inc is now. Then you'll have the saaammeee dilemma my friend.

Zerox8610 said:
Good luck. Verizon is a bunch of bastards. I went through 4 Droid Eris' and they never did anything but send me another refurb, over and over. We got lucky tho, had one early upgrade and there was a Buy 1 get 1 on the Dinc. Then again I had heard of people breaking their Eris intentionally and Verizon swapped it for a Dinc on their first go....
So it all depends. If your phone is in good working condition, do you want to risk breaking it and possibly getting a phone in worse condition than your current one? Or do you just want to wait the 2 years for your contract to be up and get the latest hot phone?
A year from now the Inc 2 will be old like the Inc is now. Then you'll have the saaammeee dilemma my friend.
Click to expand...
Click to collapse
I know what you mean, my primary is an x2, but its too locked down, i'm not gonna try to break it,so i got my incredible... i'm gonna call verzion, i'll try to get one in refurb'd condition, i'd like the inc2 for 4inch screen and global, thats about it, ya know, but i mean wish me luck! I should be getting it any day now xD

cvbcbcmv said:
Referring to the blown speaker, I had one too, and replacing it is WAY easier than you'd think. Trust me, it's really easy. Please refer to my thread replacing speakers, just do a simple search, sorry, I'd link you, but I'm very tired.
Click to expand...
Click to collapse
Will deff check out

Yeah good luck getting that Inc replaced by VZW...unless that phone was purchase by your friend new within the past year.
I've read somewhere about people getting their Incs replaced with Inc2s if they received the OTA GB update and had issues. That's a different case though.

Marcismo55 said:
Yeah good luck getting that Inc replaced by VZW...unless that phone was purchase by your friend new within the past year.
I've read somewhere about people getting their Incs replaced with Inc2s if they received the OTA GB update and had issues. That's a different case though.
Click to expand...
Click to collapse
1. Its out of warranty...
2. if i activate it voids my warranty...
i'm screw'd time to contemplate oem housing units, and speaker replacement

Refurbed T989s... Any good?

Few coworkers of mine have T-mobile and are looking for a Samsung device for VPN support. Due to being in contract they're looking to get a good phone without breaking the bank. So that leads to the T-Mobile site selling refurbed T989s for $30.
Any refurbed owners want to offer any feedback? I think their greatest concern is the 90 day warranty - but from what I know on the E4GT it's extremely likely that if it breaks you'll notice it before then. They're not looking to root it or do anything special either, in case that's a factor.
TIA and I did search by XDA forum search on General & Q/A before posting - so hopefully that will avoid the flaming.
P.S. Hope you guys get the OTA today and that it has the eMMC fix in there as it is rumored to!

No one has a refurbed GS2 from T-mobile? Find that hard to believe....
TIA
Sent from my SPH-D710 using XDA

Bump
Sent from my SPH-D710 using XDA

garwynn said:
Bump
Sent from my SPH-D710 using XDA
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After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?

Lets get serious, a refurbished phone upgrade or value plan?
Sent from my SGH-T989 using xda premium

iwasblown said:
Lets get serious, a refurbished phone upgrade or value plan?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Person was quoted 100 for new blaze or 30 for GS2 refurbed as a few of their upgrade options. Value plan, they mainly need for vpn support, good browser and terminal emulator.
My thought was get the GS2 for that price... But only if the refurb isn't junk.
Sent from my SPH-D710 using XDA

As for link, just go to T-Mobile's site and look at current phone list. Was there as web only special.
Sent from my SPH-D710 using XDA

From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.

I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk

jfarhat said:
From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.
Click to expand...
Click to collapse
2 yr contract reqd according to site. Maybe they're just trying to move old stock?
Sent from my SPH-D710 using XDA

sphogat said:
I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk
Click to expand...
Click to collapse
That's why I wanted to get some opinions before deciding to suggest or not. My thinking is that there isn't much in the GS2 that easily breaks, so if they go for it then watch it carefully...
Sent from my SPH-D710 using XDA

floor, wnmenir
garwynn said:
2 yr contract reqd according to site. Maybe they're just trying to move old stock?
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Sure are, they're making room for the GSIII!

So... New GS Blaze or GS2 refurb in your opinion?
Sent from my SPH-D710 using XDA

VoiD_Dweller said:
After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?
Click to expand...
Click to collapse
Same here, I hardbricked my phone a couple months ago and I'm sure the replacement I received was a refurb. I haven't had any issues with it so far.
Sent from my SGH-T989 using XDA

garwynn said:
Bump
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I have a refurb right now. Looks brand new. Send as a handset exchange from my amaze cuz they had none to send me. Youd never get a refurb with any damage or scratches from T-Mobile. I also have the premium handset protection so its always warrentied. Dont see the need to pay extra when I always can get other ones if there is problems.
Also for the person who said Blaze or SG 2, comeon now, thats an obv answer

I have a Epic Touch I am selling!!!

If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium

G1ForFun said:
If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
How can you tell which one you have? Mine is a refurb I got last week and seems perfectly fine

Need help making a decision...

Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2

Wow, that's though. I send in my Device to samsung for a fix, and they fixed it with a "replaced PBA" comment, but I saw some people say they just send another one. Hopefully it's not a refurbished. I doubt they will be able to cancel the shipping, but if they an, most definitely swap the camera modules. Having those problems on the refurbished sucks. I could have fixed mine but I sent it in hoping Id get another one which didn't die after 2.5Hrs screen on time and 12 hours running time. Switch out the cameras if possible. I myself, if I get a bad one on saturday, I'll hate my descision but Im going to go for the 16GB nexus 4. Hate the limited storage and the on screen buttons that get in the way, but heck I'm not going to live 2 years with a faulty device

elesbb said:
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2

elesbb said:
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
So they want me to send this one back, and when they receive it, they will send another one back..
Sent from my SGH-T999 using Tapatalk 2

If I get the original one back, does anyone know if they can tell I had it apart?
Sent from my SGH-T999 using Tapatalk 2

I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app

MotorcycleKopp said:
I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Next phone I'm saying efff you to everyone. No warranty for me, no insurance either. I'm fixing it myself. Either way I'm losing money.
Sent from my SGH-T999 using Tapatalk 2

elesbb said:
So they want me to send this one back, and when they receive it, they will send another one back..
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Did you call? Are they sending your original back?
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
Did you call? Are they sending your original back?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I called. And they can't send the original back. But they want me to send the one I have now back and once they receive it they will send me out another one. And they said they made a note that it is my second replacement so they said hopefully it will be a brand new device.
Sent from my SGH-T999 using Tapatalk 2

Verizon certified replacements

what are y'alls experiences with verizon's certified/refurbed replacements? quality, condition, etc. more than anything, i'm worried that the battery it comes with will be in poor condition.
I'm getting my htc one replaced for the purple-tint camera issue (which, btw, both verizon and htc acknowledge for hardware repair/replacement). iI can either 1) have htc repair my phone, but i have to send it in and go without it for a couple of weeks, or b) i can get it replaced by verizon, but will almost certainly get a certified like-new, which is fine as long as its 'like new'.
thoughts/opinions/experiences?
i'll let y'all know if the camera issue is fixed

murtaza217 said:
what are y'alls experiences with verizon's certified/refurbed replacements? quality, condition, etc. more than anything, i'm worried that the battery it comes with will be in poor condition.
I'm getting my htc one replaced for the purple-tint camera issue (which, btw, both verizon and htc acknowledge for hardware repair/replacement). iI can either 1) have htc repair my phone, but i have to send it in and go without it for a couple of weeks, or b) i can get it replaced by verizon, but will almost certainly get a certified like-new, which is fine as long as its 'like new'.
thoughts/opinions/experiences?
i'll let y'all know if the camera issue is fixed
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I've had a mixed bag in regards to this. One swap of a Razr arrived with chips out of the display and scratches on the casing. The next swap after that was fine. I had an iphone 4 that I had to have swapped bc it had a bad charge port and the iphone I received had a non-functional display. Keep in mind this was years ago and they could have remedied those issues by now (so don't freak out lol). Just relaying my experiences.
If you go the Verizon route I'd like to see what the exchanged device you receive is like as far as condition goes. My One has the issue as well but I can't send it in to HTC and be without it for 2 weeks. If you get a decent device I might roll the dice with Verizon replacement again.

I have had two replacements, both were perfect condition and the batteries were like brand new. Neither had camera issues. Not a single problem so far.
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BreakingVZW said:
I've had a mixed bag in regards to this. One swap of a Razr arrived with chips out of the display and scratches on the casing. The next swap after that was fine. I had an iphone 4 that I had to have swapped bc it had a bad charge port and the iphone I received had a non-functional display. Keep in mind this was years ago and they could have remedied those issues by now (so don't freak out lol). Just relaying my experiences.
If you go the Verizon route I'd like to see what the exchanged device you receive is like as far as condition goes. My One has the issue as well but I can't send it in to HTC and be without it for 2 weeks. If you get a decent device I might roll the dice with Verizon replacement again.
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its a serious brawl between the impatient and the paranoid sides of my psyche lol. so the vzw dude said they can send a replacement, after which i have 5 days to send my device or send the refurb back. so i figure i'll test out the CLN, if its no good i'll send my phone to htc.
i'll definitely let you know how it goes.
kdj67f said:
I have had two replacements, both were perfect condition and the batteries were like brand new. Neither had camera issues. Not a single problem so far.
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thanks for the reassurance! hopefully i have the same results :fingers-crossed:

On my replacement the bottom speaker grill is not even attached on one side. 100 point inspection my ass!!
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dogredwing1 said:
On my replacement the bottom speaker grill is not even attached on one side. 100 point inspection my ass!!
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damn that's messed up. you should be able to get another replacement though right?

On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
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cornjo said:
On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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:fingers-crossed: hope you're right. the only other consideration being that it has a non-defect camera/sensor

OP if you have the ability to send the phone to HTC i would. Ive had nothing but problems with VZW CLN program. I went through 3 HTC rezounds. First was DOA, second the headphone jack wouldn't work, third the screen wasn't glued to the LCD letting dust in.
i ended up going to insurance and have them get me a new phone, at the time all they had was an Inc 4g LTE so i said SOLD. Never again will i deal with VZW repairs.
just my $.02
---------- Post added at 03:25 PM ---------- Previous post was at 03:23 PM ----------
cornjo said:
On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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OMG the true shall set you free! i knew they outsourced to the lowest bidder. thank you for the conformation.

synisterwolf said:
OP if you have the ability to send the phone to HTC i would. Ive had nothing but problems with VZW CLN program. I went through 3 HTC rezounds. First was DOA, second the headphone jack wouldn't work, third the screen wasn't glued to the LCD letting dust in.
i ended up going to insurance and have them get me a new phone, at the time all they had was an Inc 4g LTE so i said SOLD. Never again will i deal with VZW repairs.
just my $.02
---------- Post added at 03:25 PM ---------- Previous post was at 03:23 PM ----------
OMG the true shall set you free! i knew they outsourced to the lowest bidder. thank you for the conformation.
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Yeah I hated to let the cat out of the bag..they made me sign a waiver years ago to not let their TRADE secrets out..lol
that's how a big company rolls dude..most of the time I had to fix the refurbs to give to customers because they did a sad job. Did they test the device._ _ _ no. C'mon I had a dude escalate because of this and a coworker had to call the police.

Well it seems more ppl than not have had bad experiences with vzw swaps. Hopefully you luck out OP
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BreakingVZW said:
Well it seems more ppl than not have had bad experiences with vzw swaps. Hopefully you luck out OP
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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Yeah damn I'm gonna stress test the heck out of their replacement for a couple of days before/if I send mine back.
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cornjo said:
They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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To clarify cornjo, are you saying you think I'll have better or worse luck than when you were working for vz tech?
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You'll have better luck not dealing with the store grab the certified replacement it's probably a device they used to test with because not many HTC One's have been returned..shows how good the device is bro.
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I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
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burningfire87 said:
I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
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jeez wtf! you'd think someone would notice before they put it in the box. its practically comical at this point. i'm having a hard time believing the replacement system can be THIS bad. If anything i'm hoping the phone they send me is ludicrously inadequate so i can demand a brand new one.

I thought it was hilarious I emailed them a pic they overnighted me a new one before I sent the useless one back
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Don't get me started...CLNR phones are a horrible gamble..I think I'm on my 7th/8th Rezound (back to back returns). Loose screens, overheating, defective cameras, etc). I don't like being toyed with. I did tons of research, found out that they were outsourcing the repairs to some cheap company (something like "PCM"?). They kept trying to give me a new lower spec phone for a while too and I had them on file lying to me about sending me a new Rezound TWICE. Finally escalated the sh*t out of the issue and found the "president" of the So Cal headquarters. So...yeah, be careful.
tl;dr
The more you know about Verizon the worse it gets.
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burningfire87 said:
I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
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lol uhhhh... Wasn't a camera standard on the Nexus? How the hell?
Verizon is comprised of a bunch of douchebags

I have minor backlight bleed from the home button but everything else is flawless (I'm trying to overcome my OCD and keep it LOL). But on topic Verizon CLNR's are beyond ass.