New Asurion Replacements? - Sprint Samsung Galaxy S III

So I called Asurion for warranty replacement on the phone I got from them about two months ago due to a defective USB port. I received the phone today, and it's brand new. In original packaging, with all accessories, and everything. Has anybody else had this happen, or did I just get lucky?
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Vorfidus said:
So I called Asurion for warranty replacement on the phone I got from them about two months ago due to a defective USB port. I received the phone today, and it's brand new. In original packaging, with all accessories, and everything. Has anybody else had this happen, or did I just get lucky?
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I also got a brand new phone 6 months ago after it took a bad fall and the display broke.Sent me a brand new one with all the accessories and everything, and told me to just ship back the phone. I now have a brand new phone and 2 of everything else. Batteries, headphones..etc..

I always love the extra batteries. Keep them charged in case power goes out or it happens to die while I'm busy. I had 5 batteries for my DROID 2 from replacements lol.
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I like how Asurion replaces everything. I love that.

Related

Best place to buy genuine OEM batteries?

Does anyone know of any online retailers who reliably sell the real deal for the E4GT, not knock-offs that die in a month?
fonebone2 said:
Does anyone know of any online retailers who reliably sell the real deal for the E4GT, not knock-offs that die in a month?
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Click to collapse
I cannot answer your question except to say that Amazon has several sellers. But I will tell you this, QCell sells a 1950 mAh slim battery that I have been using for over a month and is currently rated at 2144 mAh. It definitely lasts longer than the OEM.
Before you buy a new battery, go to the Sprint store and see if your current battery is covered under warranty. I've had my epic touch for 15 months and my battery started to cut out on me. I went to sprint and they looked up my warranty on my battery and gave me a new battery for free. Never hurts to ask
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primo523 said:
Before you buy a new battery, go to the Sprint store and see if your current battery is covered under warranty. I've had my epic touch for 15 months and my battery started to cut out on me. I went to sprint and they looked up my warranty on my battery and gave me a new battery for free. Never hurts to ask
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Click to expand...
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Maybe you meant 5 months? Lol because
A.) Our warranty on the battery is 12 months
and
B.) The phone isn't that old yet lol
But yes, we cover batteries for a year. Little known fact, but batteries are not covered under TEP
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eBay. Just look for ones that state it as new, OEM, and list the model number. You can get them for as little as $12 with free shipping. Buy one or two and ALSO trade yours in at the Sprint store, then you'll have spares.
Mine's expanded recently, so was in need of replacement. It was easier for me to buy on eBay than find time to get into a store.
TurboFool said:
eBay. Just look for ones that state it as new, OEM, and list the model number. You can get them for as little as $12 with free shipping. Buy one or two and ALSO trade yours in at the Sprint store, then you'll have spares.
Mine's expanded recently, so was in need of replacement. It was easier for me to buy on eBay than find time to get into a store.
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Click to collapse
I've had bad luck with ebay in the past. I ordered a battery for my wife's E4G and got one date stamped 2010. It held even less of a charge than the old battery she was replacing.
fonebone2 said:
Does anyone know of any online retailers who reliably sell the real deal for the E4GT, not knock-offs that die in a month?
Click to expand...
Click to collapse
Samsung.com
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GiantJay said:
Samsung.com
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http://www.samsung.com/us/mobile/cell-phones-accessories/EB625152VABSTD
That's it. 40 bucks!
Anker are good. Andida are hit or miss afaict (mine is good, wife's was bad).
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---------- Post added at 08:11 PM ---------- Previous post was at 08:09 PM ----------
TD group on Amazon sells Samsung batteries.. Not too bad $$.
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Ya, its a steal. You can get them on sale sometimes on the site but he asked for the real deal and a reliably site so this is about as good as you can get. I recommend amazon.
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Go to a Batteries Plus store and you can get the OEM battery and external charger for $40. Can't beat it...

Galaxy s3 screen cracked? Premium protection handset bundle?

My screen cracked today after it dropped from my pants. I got it around 2 months ago, so does it still have warranty? I have the premium protection handset bundle on T-Mobile, so what would I do to get a new phone? And my phone is rooted...does that change anything?
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i would run triangle away first, then i would unroot my phone and finally i would reinstall tmobile's 4.0.4 firmware using odin
Would I get a new phone for free or no? And where can I get this app? Thank you so much guys.
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If you have the Premium Handset Protection you would have to use it and pay the $130 deductible. Warranty is for problems not inflicted by you. Like if GPS stops working for no reason.
So would I get a new one in the store? Or would I have too ship it. And is it mandatory too triangle away and unroot? I'm running cm10 if it helps.
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Although its unlikely they will care if its rooted/rommed, I would bring it back to stock as a small insurance against them being nasty about it. Go to www.phoneclaim.com/t-mobile or call 1-866-268-7221 to make the claim with Asurion, the insurance company.
Just bring it in to a T-MO store and ask for a replacement. First call them over the phone and tell them that your screen is cracked. They will set you up with a replacement.
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My premium protection package is through Asurion - the contracted company T-Mobile uses (at least I think it still is). They don't care if you're rooted. They make darn sure it's not a warranty-able software thing.
After I had paid for a 21 months of coverage, they still wanted me to put $130(us) into buying a replacement Vibrant... last May. I I found a few on Ebay for about $140. There's no harm, OK, maybe 20 minutes, in filing a claim to find out what they'll do. They won't send you anything until they receive the broken phone. I have a feeling they won't just send you a free, brand new replacement for nothing.
You may want to compare your "deductible" to what it might cost to get a new digitizer (and screen) to either put in yourself, or to have someone do it for you. I haven't tried anyone else, but PPCTechs has been fine for me, though they don't do everything.
I plan on dropping my coverage about a year into it. I'm also looking into a smaller deductible on my homeowners' insurance.
(I might also recommend putting a rubber bumper on it next time. Aluminum and hard plastic are great, but nothing takes a hit like a substance that bounces.)
What do you mean "still" ? I've paid my auto insurance long enough to buy my car twice and I "still" have to pay a deductible if I wreck. That's how insurance works, fun right?
A lot of these questions need to be answered by tmo. Did you try them before posting? You're going to have to go through the process eventually.
Not yet....I'm gonna check tommorow....so basically I gotta pay $130....that sucks...because I had 70 left over and was about to purchase a nexus 7....in your guys opinion, should I purchase the nexus 7 now and get a new gs3 next month? Everything works quite fine, there's just a crack in the screen.
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I bought a N7 2 weeks ago. I liked it but most of them have there glass lifting on the left side. Mine did and so did the replacement I got. So I brought it back. If you do get one look for one with a serial number that starts with C9O. C8O and under are more prone to this.
With the premium protection package they will replace it in-store with a brand new unit. Be sure to run Triangle Away and Odin the phone back to stock before you bring it in.
So it is free and I don't have to pay a deductible?
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touchdownadrian said:
So it is free and I don't have to pay a deductible?
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I think several people have told you that you will have to pay a deductable. It will be $130 even with premium handset protection. Hopefully that makes it clear to you.
Thank you, everyone. So I'll just triangle away, unroot, and than revert to stock 4.0.4? Does that sound about right?
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Triangle away, factory reset, odin back to stock, which will remove root anyways.
Yes revert to stock before doing anything in terms of replacing it, Then i would call a t-mobile store first and see if they will replace it in store for the deductible, With Premium handset protection some stores will replace it right away others will tell you to file a claim and mail it in, it all depends on the store. No matter how you replace it you will be subject to the 130 deductible and a 5 processing fee on your bill. If you file a claim through asurion and do so before 8:30pm eastern they will ship it that day and its usually a one day ship. Also you only get two claims within a 12 month period. So be sure to get a good case moving forward.
Best of luck.
touchdownadrian said:
So it is free and I don't have to pay a deductible?
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No, you have to pay the deductible. That's how insurance works.
I broke two screen in less than 48 hours .. on S3 #3 now. I was using a crappy D30 case, and I've since upgraded to a Ballistic SG MAXX. We'll see how long this one survives.
seattleweb said:
I broke two screen in less than 48 hours .. on S3 #3 now. I was using a crappy D30 case, and I've since upgraded to a Ballistic SG MAXX. We'll see how long this one survives.
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Damn u bought 3 s3's that must have cost a fortune do u not have insurance. Now I'm scared lol my case is in the mail gonna take a week or so to arrive
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2 year Squaretrade warranty for $90

Coupon code for 30% off warranty plan:
17B904H104L
I bought the 2 year warranty with accidental damage coverage for $90. The deductible for replacement is $100. Their customer service is awesome, and I've read good things about their repair/replacements.
I heard people would get 40% off this coming BF.
Already doing Best Buy warranty, but thanks for posting this. Sounds like a good deal.
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keplenk said:
I heard people would get 40% off this coming BF.
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Click to collapse
I believe that was only if you signed up your email early last week.
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Astom22 said:
Already doing Best Buy warranty, but thanks for posting this. Sounds like a good deal.
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I would recommend to switch to your carriers warranty or any insurance that covers stolen/lost. I had Bestbuy's warranty and they do not cover stolen phones, at the time I had bought a brand new iPhone 4 and it was stolen after a week of having it. Bestbuy told me I was SOL...
Does Squaretrade cover stolen phones?
It does not cover lost or stolen. It covers damage or problems after the manufacturers warranty is over. I bought this through Amazon this week for 99 for my Galaxy Note 2. I usually do not buy warranties but received a $100 Amazon gift card for a work contest. So I decided to get the 2 year accident warranty. Nice thing is it can be transferred with the phone!
Do you get a new phone or refurb if phone is accidentally broken beyond repair?
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I got 35% off codes via SNAIL mail. Got a card with 3 of them on it.
Available in Canada?

Regarding AT&T insurance and a Note 2

As I was getting out of the car the other day, my phone slipped out of my pocket and hit the concrete, shattering the screen. It's obviously still usable, but annoying. It's a Note 1. I have the AT&T insurance and since I wasn't available for an upgrade for a while, I figured I would just pay the $200 and get a replacement Note.
As I was filling out the form, it verified that I had a Note 1. As I continued to go through the form, it said that I wouldn't be getting a replacement Note 1, but a Note 2. I was pleasantly surprised by this. My question is, to any who have gotten a phone replaced from AT&T, do they tend to send a new phone or a refurbished phone?
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Wow...very nice! I've never been through this process, but I assure you, you will love the Note 2. Make sure you get a good case. I have the Ionic Gaurdian for approx $10 from Amazon, its a good case.
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Well, if it's as good to me as my Note 1 has been, I'm sure I will.
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If its a Insurance claim for a Lost/Stolen/Or Damaged phone you should be getting a Brand New Replacement as if you just bought it from the store. If you were doing a warranty replacement thought you'd get a refurbished unit.
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Ah, OK. Thanks for the info.
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Yep
In my dealings and experience you should be expecting a new device.
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I had my galaxy s3 replaced by att insurance. As far as I could tell it was brand new with the OEM box and new accessories. Then I upgraded to the note 2 lol
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Just had my GN2 replaced under the insurance for damage due to a fall.
I was sent a refurbished unit. It looks 100% new. It is flawless.
Plus they sent it next day shipping which I was thankful for.
Overall it was a pretty smooth and simple process.
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I work for AT&T, but not Asurion. But I can assure you that they send out refurbished units.
There are some circumstances that they would send out a new phone, but that is only very rare. But by practice and 99% of the time, it will be refurbished.
chocodough said:
I work for AT&T, but not Asurion. But I can assure you that they send out refurbished units.
There are some circumstances that they would send out a new phone, but that is only very rare. But by practice and 99% of the time, it will be refurbished.
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++1
Everything that have been sent to me as a replacement, have been refurbish. But it might b something very minor that you can't see why it was refurbish!
Just my 2ยข
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chocodough said:
I work for AT&T, but not Asurion. But I can assure you that they send out refurbished units.
There are some circumstances that they would send out a new phone, but that is only very rare. But by practice and 99% of the time, it will be refurbished.
Click to expand...
Click to collapse
Well, I got my replacement from Asurion. Weather it's a refurb or not, I'm not sure, but it looks pristine to me. I just wish they would have given me the opportunity out pick which color phone I wanted. I like the gray, or what ever it's called, but I've had white phones for as long as I can remember.
Can't complain to much though, I was just wanting a replacement for my Note 1 and ended up with a Note 2, so I'm happy.
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Insurance question

My girlfriend just lost her note 2 and I was wondering if the insurance will send us a new note 2 or a refurbished one . Anyone already went throigh insurance with this phone ?
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it'll most likely be a refurbished one. any warranty replacements are always refurbished phones so this case shouldn't be any different.
You won't know the difference both are new.
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I recieved a replacement about a month ago from asurion and it was brand new in a sealed box battery spen back cover. And I know of 3 other people on xda that have gown replacements thru asurion. All received new phones
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westkhalifa13 said:
My girlfriend just lost her note 2 and I was wondering if the insurance will send us a new note 2 or a refurbished one . Anyone already went throigh insurance with this phone ?
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The replacement that I received through Asurion was refurbished.
PhilipTD said:
The replacement that I received through Asurion was refurbished.
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I guess I got lucky .... if u can call it that. I broke my screen but at least I recieved a new one in return. .
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They can send you a new or refurbished depending on your luck. Of all my experience I have only heard, with own ears (and they kept their promise), Google, say that they only replace their warranty claims with new devices.
Well my girl ended up recieving a brand new replacement in sealed box with all accessories, which I thought was cool. Thank you guys for the replies and im thinking all replacements are new or refurbished according to reason for claim.
Every refurbished replacement I have gotten so far (all android phone historically) have come with a defect and I call Asurion and then they overnight a brand new one.
Sorry if I should have started a new thread, but it is insurance related.
My wife dropped her phone and cracked the screen.
It's an s3.
We pay the $7 or so per month for insurance, but they want a $150 deductible.
Is this how it works?
And if I'm paying a deductible, I want a brand new phone, not a refurbished old one.
Thanks.
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MarkP80nj said:
Sorry if I should have started a new thread, but it is insurance related.
My wife dropped her phone and cracked the screen.
It's an s3.
We pay the $7 or so per month for insurance, but they want a $150 deductible.
Is this how it works?
And if I'm paying a deductible, I want a brand new phone, not a refurbished old one.
Thanks.
Sent from my SGH-T889 using Tapatalk 2
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Yes that is how it works. And, good luck getting a new one. It is really up to asurion. I am not convinced they care what you or I think.
Hastily spouted for your befuddlement
Coug76 said:
Yes that is how it works. And, good luck getting a new one. It is really up to asurion. I am not convinced they care what you or I think.
Hastily spouted for your befuddlement
Click to expand...
Click to collapse
Thanks.
Well, that sucks.
Kinda makes me wanna cancel the dammed thing.
Except I won't, because in case I lose the phone for good, I bet even buying a used one will be more expensive...
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MarkP80nj said:
Thanks.
Well, that sucks.
Kinda makes me wanna cancel the dammed thing.
Except I won't, because in case I lose the phone for good, I bet even buying a used one will be more expensive...
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I just read in a thread on the S3 page that asurion is replacing broken S3s with new LTE S3s due to stock issues. Make sure you don't put the sim card in an old phone before you call and make the claim, they will switch the insurance to that phone. If you already have put the sim in the broken phone and run it that way for a day or two. Asurion can tell.
Check the last posts of the linked thread. Some of the thread is sketchy but some of it is able to be used legitimately.
http://forum.xda-developers.com/showthread.php?p=43358840
Hastily spouted for your befuddlement
Going to be a refurb and yes $150 for deductible, thats how it works. Phone will look brand new.
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