My screen cracked today after it dropped from my pants. I got it around 2 months ago, so does it still have warranty? I have the premium protection handset bundle on T-Mobile, so what would I do to get a new phone? And my phone is rooted...does that change anything?
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i would run triangle away first, then i would unroot my phone and finally i would reinstall tmobile's 4.0.4 firmware using odin
Would I get a new phone for free or no? And where can I get this app? Thank you so much guys.
Sent from my SGH-T999 using xda app-developers app
If you have the Premium Handset Protection you would have to use it and pay the $130 deductible. Warranty is for problems not inflicted by you. Like if GPS stops working for no reason.
So would I get a new one in the store? Or would I have too ship it. And is it mandatory too triangle away and unroot? I'm running cm10 if it helps.
Sent from my SGH-T999 using xda app-developers app
Although its unlikely they will care if its rooted/rommed, I would bring it back to stock as a small insurance against them being nasty about it. Go to www.phoneclaim.com/t-mobile or call 1-866-268-7221 to make the claim with Asurion, the insurance company.
Just bring it in to a T-MO store and ask for a replacement. First call them over the phone and tell them that your screen is cracked. They will set you up with a replacement.
Sent from my SAMSUNG-SGH-T989 using xda premium
My premium protection package is through Asurion - the contracted company T-Mobile uses (at least I think it still is). They don't care if you're rooted. They make darn sure it's not a warranty-able software thing.
After I had paid for a 21 months of coverage, they still wanted me to put $130(us) into buying a replacement Vibrant... last May. I I found a few on Ebay for about $140. There's no harm, OK, maybe 20 minutes, in filing a claim to find out what they'll do. They won't send you anything until they receive the broken phone. I have a feeling they won't just send you a free, brand new replacement for nothing.
You may want to compare your "deductible" to what it might cost to get a new digitizer (and screen) to either put in yourself, or to have someone do it for you. I haven't tried anyone else, but PPCTechs has been fine for me, though they don't do everything.
I plan on dropping my coverage about a year into it. I'm also looking into a smaller deductible on my homeowners' insurance.
(I might also recommend putting a rubber bumper on it next time. Aluminum and hard plastic are great, but nothing takes a hit like a substance that bounces.)
What do you mean "still" ? I've paid my auto insurance long enough to buy my car twice and I "still" have to pay a deductible if I wreck. That's how insurance works, fun right?
A lot of these questions need to be answered by tmo. Did you try them before posting? You're going to have to go through the process eventually.
Not yet....I'm gonna check tommorow....so basically I gotta pay $130....that sucks...because I had 70 left over and was about to purchase a nexus 7....in your guys opinion, should I purchase the nexus 7 now and get a new gs3 next month? Everything works quite fine, there's just a crack in the screen.
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I bought a N7 2 weeks ago. I liked it but most of them have there glass lifting on the left side. Mine did and so did the replacement I got. So I brought it back. If you do get one look for one with a serial number that starts with C9O. C8O and under are more prone to this.
With the premium protection package they will replace it in-store with a brand new unit. Be sure to run Triangle Away and Odin the phone back to stock before you bring it in.
So it is free and I don't have to pay a deductible?
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touchdownadrian said:
So it is free and I don't have to pay a deductible?
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Click to expand...
Click to collapse
I think several people have told you that you will have to pay a deductable. It will be $130 even with premium handset protection. Hopefully that makes it clear to you.
Thank you, everyone. So I'll just triangle away, unroot, and than revert to stock 4.0.4? Does that sound about right?
Sent from my SGH-T999 using xda app-developers app
Triangle away, factory reset, odin back to stock, which will remove root anyways.
Yes revert to stock before doing anything in terms of replacing it, Then i would call a t-mobile store first and see if they will replace it in store for the deductible, With Premium handset protection some stores will replace it right away others will tell you to file a claim and mail it in, it all depends on the store. No matter how you replace it you will be subject to the 130 deductible and a 5 processing fee on your bill. If you file a claim through asurion and do so before 8:30pm eastern they will ship it that day and its usually a one day ship. Also you only get two claims within a 12 month period. So be sure to get a good case moving forward.
Best of luck.
touchdownadrian said:
So it is free and I don't have to pay a deductible?
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Click to expand...
Click to collapse
No, you have to pay the deductible. That's how insurance works.
I broke two screen in less than 48 hours .. on S3 #3 now. I was using a crappy D30 case, and I've since upgraded to a Ballistic SG MAXX. We'll see how long this one survives.
seattleweb said:
I broke two screen in less than 48 hours .. on S3 #3 now. I was using a crappy D30 case, and I've since upgraded to a Ballistic SG MAXX. We'll see how long this one survives.
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Click to collapse
Damn u bought 3 s3's that must have cost a fortune do u not have insurance. Now I'm scared lol my case is in the mail gonna take a week or so to arrive
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Related
My 3 yr old dropped my phone and scratched my screen to hell. Should I return to factory settings and unroot before I take it in to sprint? Also what is it going to cost me?
Thanks in advance!
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You will need TEP insurance.
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I have it
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i got screens forsale! $45. but TEP might be free.
Yeah I have an extra lcd/digitizer
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TEP deductible is a $100 or $150, so you might be prepared for that.
I was reading that if you have insurance they replace it for free but because it's for cosmetic damage i believe they charge 45 or 35
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You sir or wrong
ycats said:
TEP deductible is a $100 or $150, so you might be prepared for that.
Click to expand...
Click to collapse
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If you have tep, the screen replacement is free. They may not replace it fire just scratches though, might have to be cracked. if they are out of screens they should order you a new phone.
So, what you're saying is... stomp on it.
subcypher said:
So, what you're saying is... stomp on it.
Click to expand...
Click to collapse
Sounds like it to me.
Here's one for you...
I have an evo with a couple bright spots on the screen (from impacts) and a lack of rsa keys...(tehe) I have insurance so do you think I could call cosmetic on the screen? How much would that be? This isn't crucial so it's no big deal but if you guys think it would be free I might go for it. The reason I ask instead of just going in is that im at college and getting to a sprint store is damn near impossible.
when I bring the phone in I should unroot it and put it back to stock correct? I have heard if the techs figure out it has been rooted they will red flag your account.
Always RUU before bringing your phone to Sprint. Always.
Yes definitely go to stock. They will poop on you if you have rooted and you go to them for help.
Swyped from my Evo on steroids.
I have a locker at work. I keep my phone in it while I'm working along with all my other valuables. Well, when pulling the phone out of my locker, it fell to the ground which is about 3-4 feet. I have a Platinum case from Best Buy on it, which is the same as the Seidio Surface Combo case(I didn't have it in the holster) and a Zagg Invisible shield on it. The screen cracked in about 5 spots and won't turn on. The local Sprint repair Center didn't have the screen for it so I was advised to file an insurance claim. I just bought the phone on Saturday! Oh I am so mad at myself for not paying attention more and getting in too big of a hurry. The corporate store wouldn't exchange it for me. I know, no one cares about my sob story, but it just sucks and you guys are my ventilation units.
That sucks. At least its replaceable.
Yeah, but I'm a little upset that Sprint doesn't have these screens yet. It wouldn't cost me a dime if they did. Now I have to pay $100 deductible. It is what it is, but it's still upsetting.
That sucks man sorry. One night my girl got pissed @ me so she beamed my phone (she knows how much I love my phone) straight at the wall. I have a cheap case on the back end but I still got no scratches and dents on it. I guess I just got lucky. Sorry again.
sounds like bad luck. I've dropped my phone a ton of times with just a cheap TPU case on it. No issues so far, whew.
why cant they just swap it out for u? if its repairable, then u shoudnt have to go thru insurance...
Sent from my SPH-D710 using Tapatalk
If it makes you feel better (probably wont) I feel your pain...almost. Today my wife went to use the bathroom with her et4g that I just got her a few weeks ago in her back pocket and it took a dive straight into the toilet. I even told her to be careful with that because its the most common water damage "oops" I see from females coming in my store!
Sent from my SPH-D710 using xda premium
I feel bad for you. I've dropped my E4GT a few times and there's not a scratch on. No case no screen protector on mine. You must have dropped it just right or wrong
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ilostmypistons said:
I feel bad for you. I've dropped my E4GT a few times and there's not a scratch on. No case no screen protector on mine. You must have dropped it just right or wrong
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Same!
Good luck to you thread starter
housry23 said:
Yeah, but I'm a little upset that Sprint doesn't have these screens yet. It wouldn't cost me a dime if they did. Now I have to pay $100 deductible. It is what it is, but it's still upsetting.
Click to expand...
Click to collapse
Really? I've never known them to do a repair for damage for free. Normally they examine the phone for dents and signs of droppage and try to blame ANYTHING on that problem so you have to go through insurance. But I've only known them to do physical repairs for free on hardware problems not related to user error. A cracked screen would definitely get insurance status, and they'd merely charge you the $100 in-store for the repair instead of making you wait two days for Asurion to ship it out.
I just filed a claim... cracked my screen but it still worked... Sprint told me since it was longer then an inch, so I couldn't get the screen replaced at the repair center. bs
Sent from my SPH-D710
_dan said:
I just filed a claim... cracked my screen but it still worked... Sprint told me since it was longer then an inch, so I couldn't get the screen replaced at the repair center. bs
Sent from my SPH-D710
Click to expand...
Click to collapse
Said the samething when my EVO cracked. Repaired it myself then traded it for this phone because I broke the volume button. Stupid reason but no I miss my EVO, did everything I wanted to and more. Try fixing the phone yourself first.
Sent from my SPH-D710 using xda premium
I have never had to pay for a replacement due to physical damage (not water) and have had multiple cracked screens either repaired or the whole phone replaced (on other phones).
Seriously try a different repair center, I actually have the best of luck with 3rd party ones. If they can't repair the phone they just do an advance exchange and call me a few days later when the new phone comes in.
R1ptide said:
I have never had to pay for a replacement due to physical damage (not water) and have had multiple cracked screens either repaired or the whole phone replaced (on other phones).
Seriously try a different repair center, I actually have the best of luck with 3rd party ones. If they can't repair the phone they just do an advance exchange and call me a few days later when the new phone comes in.
Click to expand...
Click to collapse
Don't you pay for 3rd party?
Sent from my SPH-D710 using xda premium
The plastic seidio type cases suck.at absorbing shock. That's why u need a tpu like case.
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Man sorry to heard that.! I got my phone from best buy with 10dollar amonth insurance. 2$more than de sprint but they got better coverage and no deductible.
Sent from my SPH-D710 using xda premium
locoboi187 said:
Don't you pay for 3rd party?
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Click to expand...
Click to collapse
Sorry meant 3rd party sprint repair center IE not a corporate store
skykc0401 said:
Man sorry to heard that.! I got my phone from best buy with 10dollar amonth insurance. 2$more than de sprint but they got better coverage and no deductible.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
They dont replace lost phones
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R1ptide said:
Sorry meant 3rd party sprint repair center IE not a corporate store
Click to expand...
Click to collapse
Never heard of those.
locoboi187 said:
Never heard of those.
Click to expand...
Click to collapse
You might not have realized they were 3rd party. You can check on sprints website
Sent from my SPH-D710 using Tapatalk
My phone just cracked while playing Foosball with my brother. Unlike any others, the screen was directly impacted by the Foosball stick, not from dropping damage. I'm using a Trident aegis case on mine. I'm considering buying a squretrade insurance as its the best option right now
Sent from my SGH-T999 using xda app-developers app
Does the cover actually cover the screen? I would get any insurance you can if you don't currently have any..
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Swimguy14 said:
Does the cover actually cover the screen? I would get any insurance you can if you don't currently have any..
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Click to expand...
Click to collapse
Just the bezel but yea I'm already out of T-Mobile 14 day period so ill be buying insurance from squaretrade
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Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
Sent from my SGH-T999 using xda premium
Swimguy14 said:
Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Squaretrade deductible is only $99. So ill go with that
Swimguy14 said:
Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Umm I wanna know where the hell did you get an S3 for $99 lol
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Crisisx1 said:
Umm I wanna know where the hell did you get an S3 for $99 lol
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Click to collapse
That's what I wanted to ask lol
Sent from my One X using xda app-developers app
No you can't. You have 14 days from the date of purchase to add insurance after that you can't. Unless you file a warranty exchange. That will give you the chance to add insurance. 7.99 a month. Trust me I do this everyday at t-mobile.
Wish you would have seen my thread about a week ago when I dropped my s3 and cracked the screen. I was trying to warn everyone this can happen. So add insurance!
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hucesar1017 said:
No you can't. You have 14 days from the date of purchase to add insurance after that you can't. Unless you file a warranty exchange. That will give you the chance to add insurance. 7.99 a month. Trust me I do this everyday at t-mobile.
Wish you would have seen my thread about a week ago when I dropped my s3 and cracked the screen. I was trying to warn everyone this can happen. So add insurance!
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Squaretrade gives you 90 days don't they?
Swimguy14 said:
Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
The replacement cost of an in contract GS3 is about $650. $150 doesn't sound so bad.
Alright, so the unthinkable happened. Yes, I dropped my beloved Note II. Less than two weeks into owning it, too.
The drop was about 2 feet and landed on my foot, then bounced onto a tile floor (yeah, I know). The fall was light and hardly made a sound, but alas I now have a spiderweb originating on the left side of my screen. It's not too bad but here are some pictures so you know the kind of damage that can befall your phones.
It was VERY difficult to take pictures of, but it's easy to see under a light. I just thought some of you might want to know how easily the screen can be broken.
If anyone has any advice on dealing with this, It would be greatly appreciated.
P.S. I'm in Canada with Bell, and have their smartphone premium care plan. I haven't spoken to anyone yet as this happened this evening, but it looks like it only covers accidental damage resulting in failure, for which i have to pay 150$ for a new phone (that seems to be the only option). So for now I think I'm stuck with a very sadly broken screen. If anyone cares, I'll update later after I talk to them.
I have same plan with Bell. You will be covered. Just have to pay the $150 on your next bill and send in your old one. My daughter dropped a 3 week old bold 9900 into the toilet and it was covered!
Sent from my SGH-I317M using xda premium
http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
same happened to mine today but the damage is much worse.
If anyone has experience with repair options I'd love to hear about it.
I got mine on release day, and the guy in the store took their demonstrator to lunch and dropped it. Cracked the screen on the corner.
I replaced the screen on my Inspire and it wasn't too bad. I watched the video of replacing on the GN2 and it looked quite a bit easier, so I think you would be fine trying to replace yours. Good luck
Too funny. I did the same yesterday. Had it sitting on my wallet face down on the kitchen table and it slid. I caught it with my legs, rolled off my foot and hit the ground. About a 6 inch fall at most. Two big cracks and a chip. Two generations of notes, two broken screens Haha.
Have a square trade warranty and the phone actually functions like normal so there is at least that.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Forgot to add this excellent site http://www.ifixit.com/Guide/Galaxy+Note+2+-+N7100+Complete+Disassembly+&+Assembly/11811/1 Its where I learned how to do idevices.
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I got the AT&T protection plan for just 10 bucks more, covers everything...... EVERYTHING!
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45ACP1911 said:
http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
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Click to expand...
Click to collapse
The problem is that I'm not sure if it's just the glass on the front that's broken, or the OLED/ touch panel itself (since I believe it is a single panel on this phone, right?), which is at minimum 200$ to order the part. I am entirely comfortable replacing it myself, though I don't want to pay that much if I can avoid it.
I'll take it to the Bell store tomorrow and see what they can do before doing anything else though.
SpectrumOnFire said:
The problem is that I'm not sure if it's just the glass on the front that's broken, or the OLED/ touch panel itself (since I believe it is a single panel on this phone, right?), which is at minimum 200$ to order the part. I am entirely comfortable replacing it myself, though I don't want to pay that much if I can avoid it.
I'll take it to the Bell store tomorrow and see what they can do before doing anything else though.
Click to expand...
Click to collapse
If you can turn it on and see the OLED is providing images then its fine. The didgitizer is all you need to replace. The ifixit link is the best place to learn from. I replace screens on many phones and as long as you follow the golden rules your going to have a great repair experience.
1. Ask or search before you guess
2. NEVER EVER force anything. If it wont budge seems to require force. Check your sorce and ask first.
3. Double check all your connections
4. Keep a clean work space with plenty of light.
5. Stay geounded. (Usa a mat, strap, or whatever.)
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45ACP1911 said:
http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
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Click to expand...
Click to collapse
So the link in this post should be the piece I would buy? (Thanks 45ACP1911)
Just curious. Do any of you guys have a case on when the Note fell ?
kvssvarma said:
Just curious. Do any of you guys have a case on when the Note fell ?
Click to expand...
Click to collapse
Nope, no case. Got the Samsung tpu case incoming now though for when I send it in for warranty repair.
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drochro said:
I got the AT&T protection plan for just 10 bucks more, covers everything...... EVERYTHING!
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Click to expand...
Click to collapse
10 dollars more... every month
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majorbgss said:
10 dollars more... every month
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Click to expand...
Click to collapse
Plus deductible of $200 I believe.
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That's why I waited to buy from Best Buy, it's$10/mo, but no deductible. You might get a refurb if they can't fix it, but at least it is free.
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Astom22 said:
That's why I waited to buy from Best Buy, it's$10/mo, but no deductible. You might get a refurb if they can't fix it, but at least it is free.
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Click to expand...
Click to collapse
Does at&t give you a new one if they can't fix?
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sodomanaz said:
Plus deductible of $200 I believe.
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Click to expand...
Click to collapse
They have 2 insurance options
1) $7.00 - Insurance Only
2) $10.00 - Insurance + Better CS + GPS Location Services
When I was in the store to change sim cards, the in store rep told me only the $10.00 was available. However, when I called into AT&T CS, they allowed me to chose just the $7.00 option. $200.00 deductible still applies.
I believe it was covered in a previous thread, but Best Buy insurance does not cover lost or stolen phones.
pyo said:
They have 2 insurance options
1) $7.00 - Insurance Only
2) $10.00 - Insurance + Better CS + GPS Location Services
When I was in the store to change sim cards, the in store rep told me only the $10.00 was available. However, when I called into AT&T CS, they allowed me to chose just the $7.00 option. $200.00 deductible still applies.
I believe it was covered in a previous thread, but Best Buy insurance does not cover lost or stolen phones.
Click to expand...
Click to collapse
Yeah my wife got the same deal and looking online at the bill I lold and unchecked the extra $3 as I'm smart enough and don't need att's help in regards of setting anything up or any kind of usage.
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So i sent my phone to LG after i dropped it thinking they will fix it for free the phone is about 14 days old and now they are charging me 140 to fix it does anyone have any alternative that maybe be cheaper or is LG actually being nice.
Sprint is 150$. If you have insurance, I wouldn't suggest fixing it yourself unless you know what you are doing...this phone is a piece to take apart.
Sent from my LG-LS970 using xda premium
Ten dollars cheaper then sprint so yes they're being nice.
Be more careful next time. No manufacturer covers physical damage for free.
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RayTrue04 said:
Ten dollars cheaper then sprint so yes they're being nice.
Be more careful next time. No manufacturer covers physical damage for free.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
thanks i wish i knew this before. I'm ordering an otter box lol
emiliojlaf said:
thanks i wish i knew this before. I'm ordering an otter box lol
Click to expand...
Click to collapse
Its actually a great deal. Since screen and digitizer cannot be replaced separately on this phone parts alone sometimes run close to 150 depending on who is ordering it.
Without insurance a screen can run you 225. Having replaced one, 140 is not bad.
Sent from my LG-LS970 using xda app-developers app
I see this on a day to day ... if you have TEP that doesnt mean that all is replaced for free. Think of it as you paying car insurance if somethng happens you will have a deductible. alot of time they will squeeze some screen cracks through the system...usually 1" or less .