Develop Bugs

Dropped my E4GT

I have a locker at work. I keep my phone in it while I'm working along with all my other valuables. Well, when pulling the phone out of my locker, it fell to the ground which is about 3-4 feet. I have a Platinum case from Best Buy on it, which is the same as the Seidio Surface Combo case(I didn't have it in the holster) and a Zagg Invisible shield on it. The screen cracked in about 5 spots and won't turn on. The local Sprint repair Center didn't have the screen for it so I was advised to file an insurance claim. I just bought the phone on Saturday! Oh I am so mad at myself for not paying attention more and getting in too big of a hurry. The corporate store wouldn't exchange it for me. I know, no one cares about my sob story, but it just sucks and you guys are my ventilation units.

That sucks. At least its replaceable.

Yeah, but I'm a little upset that Sprint doesn't have these screens yet. It wouldn't cost me a dime if they did. Now I have to pay $100 deductible. It is what it is, but it's still upsetting.

That sucks man sorry. One night my girl got pissed @ me so she beamed my phone (she knows how much I love my phone) straight at the wall. I have a cheap case on the back end but I still got no scratches and dents on it. I guess I just got lucky. Sorry again.

sounds like bad luck. I've dropped my phone a ton of times with just a cheap TPU case on it. No issues so far, whew.

why cant they just swap it out for u? if its repairable, then u shoudnt have to go thru insurance...
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If it makes you feel better (probably wont) I feel your pain...almost. Today my wife went to use the bathroom with her et4g that I just got her a few weeks ago in her back pocket and it took a dive straight into the toilet. I even told her to be careful with that because its the most common water damage "oops" I see from females coming in my store!
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I feel bad for you. I've dropped my E4GT a few times and there's not a scratch on. No case no screen protector on mine. You must have dropped it just right or wrong
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ilostmypistons said:
I feel bad for you. I've dropped my E4GT a few times and there's not a scratch on. No case no screen protector on mine. You must have dropped it just right or wrong
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Same!
Good luck to you thread starter

housry23 said:
Yeah, but I'm a little upset that Sprint doesn't have these screens yet. It wouldn't cost me a dime if they did. Now I have to pay $100 deductible. It is what it is, but it's still upsetting.
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Really? I've never known them to do a repair for damage for free. Normally they examine the phone for dents and signs of droppage and try to blame ANYTHING on that problem so you have to go through insurance. But I've only known them to do physical repairs for free on hardware problems not related to user error. A cracked screen would definitely get insurance status, and they'd merely charge you the $100 in-store for the repair instead of making you wait two days for Asurion to ship it out.

I just filed a claim... cracked my screen but it still worked... Sprint told me since it was longer then an inch, so I couldn't get the screen replaced at the repair center. bs
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_dan said:
I just filed a claim... cracked my screen but it still worked... Sprint told me since it was longer then an inch, so I couldn't get the screen replaced at the repair center. bs
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Said the samething when my EVO cracked. Repaired it myself then traded it for this phone because I broke the volume button. Stupid reason but no I miss my EVO, did everything I wanted to and more. Try fixing the phone yourself first.
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I have never had to pay for a replacement due to physical damage (not water) and have had multiple cracked screens either repaired or the whole phone replaced (on other phones).
Seriously try a different repair center, I actually have the best of luck with 3rd party ones. If they can't repair the phone they just do an advance exchange and call me a few days later when the new phone comes in.

R1ptide said:
I have never had to pay for a replacement due to physical damage (not water) and have had multiple cracked screens either repaired or the whole phone replaced (on other phones).
Seriously try a different repair center, I actually have the best of luck with 3rd party ones. If they can't repair the phone they just do an advance exchange and call me a few days later when the new phone comes in.
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Don't you pay for 3rd party?
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The plastic seidio type cases suck.at absorbing shock. That's why u need a tpu like case.
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Man sorry to heard that.! I got my phone from best buy with 10dollar amonth insurance. 2$more than de sprint but they got better coverage and no deductible.
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locoboi187 said:
Don't you pay for 3rd party?
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Sorry meant 3rd party sprint repair center IE not a corporate store

skykc0401 said:
Man sorry to heard that.! I got my phone from best buy with 10dollar amonth insurance. 2$more than de sprint but they got better coverage and no deductible.
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They dont replace lost phones
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R1ptide said:
Sorry meant 3rd party sprint repair center IE not a corporate store
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Never heard of those.

locoboi187 said:
Never heard of those.
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You might not have realized they were 3rd party. You can check on sprints website
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First phone that cracked with a protective cover?

My phone just cracked while playing Foosball with my brother. Unlike any others, the screen was directly impacted by the Foosball stick, not from dropping damage. I'm using a Trident aegis case on mine. I'm considering buying a squretrade insurance as its the best option right now
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Does the cover actually cover the screen? I would get any insurance you can if you don't currently have any..
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Swimguy14 said:
Does the cover actually cover the screen? I would get any insurance you can if you don't currently have any..
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Just the bezel but yea I'm already out of T-Mobile 14 day period so ill be buying insurance from squaretrade
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Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
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Swimguy14 said:
Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
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Squaretrade deductible is only $99. So ill go with that

Swimguy14 said:
Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
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Umm I wanna know where the hell did you get an S3 for $99 lol
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Crisisx1 said:
Umm I wanna know where the hell did you get an S3 for $99 lol
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That's what I wanted to ask lol
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No you can't. You have 14 days from the date of purchase to add insurance after that you can't. Unless you file a warranty exchange. That will give you the chance to add insurance. 7.99 a month. Trust me I do this everyday at t-mobile.
Wish you would have seen my thread about a week ago when I dropped my s3 and cracked the screen. I was trying to warn everyone this can happen. So add insurance!
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hucesar1017 said:
No you can't. You have 14 days from the date of purchase to add insurance after that you can't. Unless you file a warranty exchange. That will give you the chance to add insurance. 7.99 a month. Trust me I do this everyday at t-mobile.
Wish you would have seen my thread about a week ago when I dropped my s3 and cracked the screen. I was trying to warn everyone this can happen. So add insurance!
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Squaretrade gives you 90 days don't they?

Swimguy14 said:
Well in that situation the case is really irrelevant; if the stick hit the screen directly it wouldn't make a difference whether there was a case on it or not.
I believe you can add insurance from tmobile up to 30 days after getting the phone but the deductible is ridiculous, like 150$ i believe. Nonsense when the phone was 99$ in the first place.
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The replacement cost of an in contract GS3 is about $650. $150 doesn't sound so bad.

Galaxy s3 screen cracked? Premium protection handset bundle?

My screen cracked today after it dropped from my pants. I got it around 2 months ago, so does it still have warranty? I have the premium protection handset bundle on T-Mobile, so what would I do to get a new phone? And my phone is rooted...does that change anything?
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i would run triangle away first, then i would unroot my phone and finally i would reinstall tmobile's 4.0.4 firmware using odin

Would I get a new phone for free or no? And where can I get this app? Thank you so much guys.
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If you have the Premium Handset Protection you would have to use it and pay the $130 deductible. Warranty is for problems not inflicted by you. Like if GPS stops working for no reason.

So would I get a new one in the store? Or would I have too ship it. And is it mandatory too triangle away and unroot? I'm running cm10 if it helps.
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Although its unlikely they will care if its rooted/rommed, I would bring it back to stock as a small insurance against them being nasty about it. Go to www.phoneclaim.com/t-mobile or call 1-866-268-7221 to make the claim with Asurion, the insurance company.

Just bring it in to a T-MO store and ask for a replacement. First call them over the phone and tell them that your screen is cracked. They will set you up with a replacement.
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My premium protection package is through Asurion - the contracted company T-Mobile uses (at least I think it still is). They don't care if you're rooted. They make darn sure it's not a warranty-able software thing.
After I had paid for a 21 months of coverage, they still wanted me to put $130(us) into buying a replacement Vibrant... last May. I I found a few on Ebay for about $140. There's no harm, OK, maybe 20 minutes, in filing a claim to find out what they'll do. They won't send you anything until they receive the broken phone. I have a feeling they won't just send you a free, brand new replacement for nothing.
You may want to compare your "deductible" to what it might cost to get a new digitizer (and screen) to either put in yourself, or to have someone do it for you. I haven't tried anyone else, but PPCTechs has been fine for me, though they don't do everything.
I plan on dropping my coverage about a year into it. I'm also looking into a smaller deductible on my homeowners' insurance.
(I might also recommend putting a rubber bumper on it next time. Aluminum and hard plastic are great, but nothing takes a hit like a substance that bounces.)

What do you mean "still" ? I've paid my auto insurance long enough to buy my car twice and I "still" have to pay a deductible if I wreck. That's how insurance works, fun right?
A lot of these questions need to be answered by tmo. Did you try them before posting? You're going to have to go through the process eventually.

Not yet....I'm gonna check tommorow....so basically I gotta pay $130....that sucks...because I had 70 left over and was about to purchase a nexus 7....in your guys opinion, should I purchase the nexus 7 now and get a new gs3 next month? Everything works quite fine, there's just a crack in the screen.
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I bought a N7 2 weeks ago. I liked it but most of them have there glass lifting on the left side. Mine did and so did the replacement I got. So I brought it back. If you do get one look for one with a serial number that starts with C9O. C8O and under are more prone to this.

With the premium protection package they will replace it in-store with a brand new unit. Be sure to run Triangle Away and Odin the phone back to stock before you bring it in.

So it is free and I don't have to pay a deductible?
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touchdownadrian said:
So it is free and I don't have to pay a deductible?
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I think several people have told you that you will have to pay a deductable. It will be $130 even with premium handset protection. Hopefully that makes it clear to you.

Thank you, everyone. So I'll just triangle away, unroot, and than revert to stock 4.0.4? Does that sound about right?
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Triangle away, factory reset, odin back to stock, which will remove root anyways.

Yes revert to stock before doing anything in terms of replacing it, Then i would call a t-mobile store first and see if they will replace it in store for the deductible, With Premium handset protection some stores will replace it right away others will tell you to file a claim and mail it in, it all depends on the store. No matter how you replace it you will be subject to the 130 deductible and a 5 processing fee on your bill. If you file a claim through asurion and do so before 8:30pm eastern they will ship it that day and its usually a one day ship. Also you only get two claims within a 12 month period. So be sure to get a good case moving forward.
Best of luck.

touchdownadrian said:
So it is free and I don't have to pay a deductible?
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No, you have to pay the deductible. That's how insurance works.

I broke two screen in less than 48 hours .. on S3 #3 now. I was using a crappy D30 case, and I've since upgraded to a Ballistic SG MAXX. We'll see how long this one survives.

seattleweb said:
I broke two screen in less than 48 hours .. on S3 #3 now. I was using a crappy D30 case, and I've since upgraded to a Ballistic SG MAXX. We'll see how long this one survives.
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Damn u bought 3 s3's that must have cost a fortune do u not have insurance. Now I'm scared lol my case is in the mail gonna take a week or so to arrive
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Cracked my screen

And it didn't take much to do it either! Was sitting in a patio chair, slipped out of my pocket 18in down to poured concrete. My gnex had taken falls 10x worse and come away unscathed.
Be careful, this big phone is really a whimp in the durability department.
No case, never use them so it is partially my bad but I was really surprised this fall was enough to cause this kind of damage. She is still 100% operational however. I have been quoted $300 and $350 to replace. I do have insurance but am not sure how I will proceed at this point. I may just use it as is for a while versus getting a new one immediately and feeling like I need to keep it in a bubble.
Be careful!
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It faired pretty well in the drop tests on youtube. I guess all it takes is the right angle.
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Yeah, fair point. Got it right on the lower left corner. Must have been the kill spot.
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Makes sense. More glass. More fragile.

Mines cracked too. Don't even know how it happened. Store refused to mark it as defect. Sprint is telling me to file a claim with asurion on Monday. Its not on the site yet but I'm willing to bet it's the first 200 deductible. Phone works fine and for the note 1 they sell an outer glass for $30. What to do?
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you guys WILL NEED a case for this phone. How to do you guys expect a 5.5" phone (which isnt as durable as a tablet or small phone) with a stretched screen with gorilla glass 2 (thinner but stronger my arse) to actually take hits and falls naked?

Why 300-350? shouldnt it be 100 with insurance?

loveshinesthru said:
Why 300-350? shouldnt it be 100 with insurance?
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Insurance with asurion is tiered now
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yikes maybe i should have waited and gotten my phone at best buy so i could get their ins.

Wait.... 350 to replace? Is that Asurion or with Sprint directly?
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rockypr said:
Wait.... 350 to replace? Is that Asurion or with Sprint directly?
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$200 is my guess for deductible with asurion
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jamesey said:
$200 is my guess for deductible with asurion
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why? Did they raise prices? I tought it was 100...
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I was told it's $250 for the deductible. The $300-$350 is the early termination fee.
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As far as I know the highest for assurion through sprint is $200 at this point. I would assume this phone would be on the top tier for deductibles. That was according to the packet that I received recently, along with the increase to $11 a month.
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It is 200 now. I'm thinking of using squaretrade instead.
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200 is correct. Man this sucks. Gotta get a case!
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It's tiered based off the retail price of the phone if bought outright. This is the first $200 deductible product sprint has offered.

I hope otterbox hurry's up. Anyone else know of a bullet proof case?

Darkendvoid88 said:
It's tiered based off the retail price of the phone if bought outright. This is the first $200 deductible product sprint has offered.
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This.

Wow, Sprint told me $150. Yikes.
300-350 is what I was quote by third parties to replace the screen. Seems outrageous.
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Broken screen

So i sent my phone to LG after i dropped it thinking they will fix it for free the phone is about 14 days old and now they are charging me 140 to fix it does anyone have any alternative that maybe be cheaper or is LG actually being nice.

Sprint is 150$. If you have insurance, I wouldn't suggest fixing it yourself unless you know what you are doing...this phone is a piece to take apart.
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Ten dollars cheaper then sprint so yes they're being nice.
Be more careful next time. No manufacturer covers physical damage for free.
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RayTrue04 said:
Ten dollars cheaper then sprint so yes they're being nice.
Be more careful next time. No manufacturer covers physical damage for free.
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thanks i wish i knew this before. I'm ordering an otter box lol

emiliojlaf said:
thanks i wish i knew this before. I'm ordering an otter box lol
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Its actually a great deal. Since screen and digitizer cannot be replaced separately on this phone parts alone sometimes run close to 150 depending on who is ordering it.
Without insurance a screen can run you 225. Having replaced one, 140 is not bad.
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I see this on a day to day ... if you have TEP that doesnt mean that all is replaced for free. Think of it as you paying car insurance if somethng happens you will have a deductible. alot of time they will squeeze some screen cracks through the system...usually 1" or less .