As I was getting out of the car the other day, my phone slipped out of my pocket and hit the concrete, shattering the screen. It's obviously still usable, but annoying. It's a Note 1. I have the AT&T insurance and since I wasn't available for an upgrade for a while, I figured I would just pay the $200 and get a replacement Note.
As I was filling out the form, it verified that I had a Note 1. As I continued to go through the form, it said that I wouldn't be getting a replacement Note 1, but a Note 2. I was pleasantly surprised by this. My question is, to any who have gotten a phone replaced from AT&T, do they tend to send a new phone or a refurbished phone?
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Wow...very nice! I've never been through this process, but I assure you, you will love the Note 2. Make sure you get a good case. I have the Ionic Gaurdian for approx $10 from Amazon, its a good case.
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Well, if it's as good to me as my Note 1 has been, I'm sure I will.
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If its a Insurance claim for a Lost/Stolen/Or Damaged phone you should be getting a Brand New Replacement as if you just bought it from the store. If you were doing a warranty replacement thought you'd get a refurbished unit.
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Ah, OK. Thanks for the info.
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Yep
In my dealings and experience you should be expecting a new device.
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I had my galaxy s3 replaced by att insurance. As far as I could tell it was brand new with the OEM box and new accessories. Then I upgraded to the note 2 lol
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Just had my GN2 replaced under the insurance for damage due to a fall.
I was sent a refurbished unit. It looks 100% new. It is flawless.
Plus they sent it next day shipping which I was thankful for.
Overall it was a pretty smooth and simple process.
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I work for AT&T, but not Asurion. But I can assure you that they send out refurbished units.
There are some circumstances that they would send out a new phone, but that is only very rare. But by practice and 99% of the time, it will be refurbished.
chocodough said:
I work for AT&T, but not Asurion. But I can assure you that they send out refurbished units.
There are some circumstances that they would send out a new phone, but that is only very rare. But by practice and 99% of the time, it will be refurbished.
Click to expand...
Click to collapse
++1
Everything that have been sent to me as a replacement, have been refurbish. But it might b something very minor that you can't see why it was refurbish!
Just my 2ยข
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chocodough said:
I work for AT&T, but not Asurion. But I can assure you that they send out refurbished units.
There are some circumstances that they would send out a new phone, but that is only very rare. But by practice and 99% of the time, it will be refurbished.
Click to expand...
Click to collapse
Well, I got my replacement from Asurion. Weather it's a refurb or not, I'm not sure, but it looks pristine to me. I just wish they would have given me the opportunity out pick which color phone I wanted. I like the gray, or what ever it's called, but I've had white phones for as long as I can remember.
Can't complain to much though, I was just wanting a replacement for my Note 1 and ended up with a Note 2, so I'm happy.
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Related
Posted this in the deals forum, but since it's today only I figured I'd x-post it here as well.
http://www.att.com/shop/wireless/devices/samsung/galaxy-s-iii-pebble-blue-refurb.html
* Edit: Apparently it's still available!
Awesome find.
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That looks like a good deal, but I always wonder about the warranty (90 days vs. 1 year). I've had to send in 2 of my last 3 smartphones on warranty claims so I worry about this being a good deal.
Typically the good thing about refurbs are whatever the problem was it is now fixed. Puts my mind at ease when I think of it like that lol.
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MWilkenson said:
Typically the good thing about refurbs are whatever the problem was it is now fixed. Puts my mind at ease when I think of it like that lol.
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Click to expand...
Click to collapse
Receiving 3 crappy refurbished htc one x's in a week I will never buy a refurb.
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Just got mine in today. Ordered a white model, its in perfect shape. Not a blemish on it. Screen is flawless. Even had all the accessories -- only thing missing is the box.
Same here. My white refurb arrived yesterday in perfect condition. Running CM10 now and loving it.
magn2o said:
Just got mine in today. Ordered a white model, its in perfect shape. Not a blemish on it. Screen is flawless. Even had all the accessories -- only thing missing is the box.
Click to expand...
Click to collapse
How'd you get it w/O a box ?
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Now it's $150.
Yes I understand this is kinda a sacrilegious post, but has anybody been able to sell their phone? If so, what price and how long did it take you to get it sold?
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Curious to this as well.
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cyanogendroid said:
Yes I understand this is kinda a sacrilegious post, but has anybody been able to sell their phone? If so, what price and how long did it take you to get it sold?
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Click to expand...
Click to collapse
I have not personally sold mine, however I have seen people getting up to $500 for it if it's in mint condition
However you can definitely get $400 for it easily, and at $350 it will move in 24 hours or less I'd bet.
Check craigs list and ebay to see what others are selling for.
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I sold my sprint S3 for 375... Took about a week on craigslist
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Seems like everybody want to sell their s3 and get note 2. On ny craiglist there are too many offer to sell or trade.
So I am not even keeping that option.
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I'm also in NY and for me to move this quickly in mint condition it would take me selling for $350 or less with all my accessories Nd that's not happening. I'll keep my gs3 as powerful as the note 2 is it doesn't justify the money I have to spend getting it over the s3. Sadly neither does the n4.
I wonder what the next step for android will be. The sgs3 was a nice "jump" and the note 2 is a little move forward but I'm looking for a leap before I move anything.
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Depends on you area. I keep grttonf offers of $450 but i still dont see a better phone in the market
I'm going to post mine for sale for 475$ dock charger/spare battery slot, and 2 spare batteries, and a rock case. Phone doesnt have a scratch on it... just waiting to play with the Nexus 4 once my friend gets it.
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Sold my at&t garnet red unlocked for 420 on Craig's in less then 24 hours. Then bought myself a brand new T-Mobile s3 for 400 crazy huh
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How many people have absolutely no regrets buying the galaxy note 2 whether purchasing it full retail price, upgrade, or new line of service?
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Im happy here
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Me
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I bought mine full retail plus taxes $695 and I adore my note 2
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Kevin36 said:
I bought mine full retail plus taxes $695 and I adore my note 2
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Click to expand...
Click to collapse
Same here. Couldnt be happier unless...... I would have gotten it for less than $700
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My Note 2 is all that.
And a bag of cool ranch Doritos.
Really happy here as well, when the nexus 4 got announced I was sort of jealous, but not anymore loving this phone, the screen is just perfect for my needs
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Why would anyone regret it? Unless you live under a rock you were well aware of everything about the Nexus 4 way before the Note 2 was released.
Can't comment...yet but getting latr tonight!!!
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I bought mine BNIB on Craigslist for $400. Now using it with Simple Mobile meaning that after a year of use I'll pay $500-600 less than someone on AT&T with this phone.
I'm happy.
No regrets. Best phone I've owned by a mile!
If only it came with boobies
From the Best: Note 2
I dropped 680 bucks for it yesterday. So far I love it. I have a little buyers remorse, but not because of the phone, simply for the 680 dollars...
I'm satisfied. Paid 650 off ebay, BNIB sealed and everything. No regrets. Now I just need to get a Lumina 920 that's t-mobile compatilble. lol
_atlien_ said:
I bought mine BNIB on Craigslist for $400. Now using it with Simple Mobile meaning that after a year of use I'll pay $500-600 less than someone on AT&T with this phone.
I'm happy.
Click to expand...
Click to collapse
Same here New in box for $400, im on tmobile $30 prepaid though.
I bought two and am happy. I paid full price for my girlfriends $702 including tax and $305 including tax for mine.
The only buyers remorse I have, is after dropping $702 on her phone we're no longer together lol.
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$710 and worth every penny and more.
Markor13 said:
I bought two and am happy. I paid full price for my girlfriends $702 including tax and $305 including tax for mine.
The only buyers remorse I have, is after dropping $702 on her phone we're no longer together lol.
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Click to expand...
Click to collapse
ouch... and the phone didn't even come out that long ago... (go report it stolen and get the IMEI blocked! I'm jk )
Best phone I've ever had, bar none. Paid full price, no regrets. I have not taken a notepad or a sheet of paper to a meeting since I got it. My tablets are collecting dust. WiFi calling makes my battery go all day with 70% left. Quad core makes everything run blazing fast. Wolfson DAC makes FLAC files sound like vinyl, only better. S Pen. S Pen. S Pen. Vision Objects MyScript Note.
This phone IS what's next.
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I have no regret! If it comes to the phone or my wife, she might have to go!!! JK.LoL
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I got mine on cl for $620 and I loved it. No regrets though I missed my note 1 I sold lol. Best battery life I've ever seen in this phone:thumbup:
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I'll probably sell mine and get a Nexus 4. Or maybe even wait for the next iteration in the Nexus line.
I love the phone's hardware and battery life. I just really hate TouchWiz.
Alright, so the unthinkable happened. Yes, I dropped my beloved Note II. Less than two weeks into owning it, too.
The drop was about 2 feet and landed on my foot, then bounced onto a tile floor (yeah, I know). The fall was light and hardly made a sound, but alas I now have a spiderweb originating on the left side of my screen. It's not too bad but here are some pictures so you know the kind of damage that can befall your phones.
It was VERY difficult to take pictures of, but it's easy to see under a light. I just thought some of you might want to know how easily the screen can be broken.
If anyone has any advice on dealing with this, It would be greatly appreciated.
P.S. I'm in Canada with Bell, and have their smartphone premium care plan. I haven't spoken to anyone yet as this happened this evening, but it looks like it only covers accidental damage resulting in failure, for which i have to pay 150$ for a new phone (that seems to be the only option). So for now I think I'm stuck with a very sadly broken screen. If anyone cares, I'll update later after I talk to them.
I have same plan with Bell. You will be covered. Just have to pay the $150 on your next bill and send in your old one. My daughter dropped a 3 week old bold 9900 into the toilet and it was covered!
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http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
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same happened to mine today but the damage is much worse.
If anyone has experience with repair options I'd love to hear about it.
I got mine on release day, and the guy in the store took their demonstrator to lunch and dropped it. Cracked the screen on the corner.
I replaced the screen on my Inspire and it wasn't too bad. I watched the video of replacing on the GN2 and it looked quite a bit easier, so I think you would be fine trying to replace yours. Good luck
Too funny. I did the same yesterday. Had it sitting on my wallet face down on the kitchen table and it slid. I caught it with my legs, rolled off my foot and hit the ground. About a 6 inch fall at most. Two big cracks and a chip. Two generations of notes, two broken screens Haha.
Have a square trade warranty and the phone actually functions like normal so there is at least that.
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Forgot to add this excellent site http://www.ifixit.com/Guide/Galaxy+Note+2+-+N7100+Complete+Disassembly+&+Assembly/11811/1 Its where I learned how to do idevices.
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I got the AT&T protection plan for just 10 bucks more, covers everything...... EVERYTHING!
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45ACP1911 said:
http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
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Click to expand...
Click to collapse
The problem is that I'm not sure if it's just the glass on the front that's broken, or the OLED/ touch panel itself (since I believe it is a single panel on this phone, right?), which is at minimum 200$ to order the part. I am entirely comfortable replacing it myself, though I don't want to pay that much if I can avoid it.
I'll take it to the Bell store tomorrow and see what they can do before doing anything else though.
SpectrumOnFire said:
The problem is that I'm not sure if it's just the glass on the front that's broken, or the OLED/ touch panel itself (since I believe it is a single panel on this phone, right?), which is at minimum 200$ to order the part. I am entirely comfortable replacing it myself, though I don't want to pay that much if I can avoid it.
I'll take it to the Bell store tomorrow and see what they can do before doing anything else though.
Click to expand...
Click to collapse
If you can turn it on and see the OLED is providing images then its fine. The didgitizer is all you need to replace. The ifixit link is the best place to learn from. I replace screens on many phones and as long as you follow the golden rules your going to have a great repair experience.
1. Ask or search before you guess
2. NEVER EVER force anything. If it wont budge seems to require force. Check your sorce and ask first.
3. Double check all your connections
4. Keep a clean work space with plenty of light.
5. Stay geounded. (Usa a mat, strap, or whatever.)
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45ACP1911 said:
http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
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Click to expand...
Click to collapse
So the link in this post should be the piece I would buy? (Thanks 45ACP1911)
Just curious. Do any of you guys have a case on when the Note fell ?
kvssvarma said:
Just curious. Do any of you guys have a case on when the Note fell ?
Click to expand...
Click to collapse
Nope, no case. Got the Samsung tpu case incoming now though for when I send it in for warranty repair.
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drochro said:
I got the AT&T protection plan for just 10 bucks more, covers everything...... EVERYTHING!
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Click to expand...
Click to collapse
10 dollars more... every month
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majorbgss said:
10 dollars more... every month
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Click to expand...
Click to collapse
Plus deductible of $200 I believe.
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That's why I waited to buy from Best Buy, it's$10/mo, but no deductible. You might get a refurb if they can't fix it, but at least it is free.
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Astom22 said:
That's why I waited to buy from Best Buy, it's$10/mo, but no deductible. You might get a refurb if they can't fix it, but at least it is free.
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Click to expand...
Click to collapse
Does at&t give you a new one if they can't fix?
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sodomanaz said:
Plus deductible of $200 I believe.
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Click to expand...
Click to collapse
They have 2 insurance options
1) $7.00 - Insurance Only
2) $10.00 - Insurance + Better CS + GPS Location Services
When I was in the store to change sim cards, the in store rep told me only the $10.00 was available. However, when I called into AT&T CS, they allowed me to chose just the $7.00 option. $200.00 deductible still applies.
I believe it was covered in a previous thread, but Best Buy insurance does not cover lost or stolen phones.
pyo said:
They have 2 insurance options
1) $7.00 - Insurance Only
2) $10.00 - Insurance + Better CS + GPS Location Services
When I was in the store to change sim cards, the in store rep told me only the $10.00 was available. However, when I called into AT&T CS, they allowed me to chose just the $7.00 option. $200.00 deductible still applies.
I believe it was covered in a previous thread, but Best Buy insurance does not cover lost or stolen phones.
Click to expand...
Click to collapse
Yeah my wife got the same deal and looking online at the bill I lold and unchecked the extra $3 as I'm smart enough and don't need att's help in regards of setting anything up or any kind of usage.
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I priced matched my note at best buy about 4 days ago. I noticed that it has some light that shines through the left bezel on the phone. It is annoying in dark rooms. Since I'm in my 14 day return policy will best buy give me a new one if I take it in there about that problem or can they refuse to exchange it? Thanks for the tip. Also I've seen about 5 other white note 2s and mine is the only one with that issue.
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Guess I'll find out tomorrow. If they deny the exchange I'll ask for a refund.
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musclehead84 said:
Guess I'll find out tomorrow. If they deny the exchange I'll ask for a refund.
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Click to expand...
Click to collapse
I would do it. It's a defect on a phone under 30 days. If they say no then return it.
Sent from my Amazing Galaxy Note 2!
yankees45us said:
I would do it. It's a defect on a phone under 30 days. If they say no then return it.
Sent from my Amazing Galaxy Note 2!
Click to expand...
Click to collapse
Thanks for the response. That's what I was thinking. We paid good money for the phone so it should be in excellent condition
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