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Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
bump... pls help out som1?? ne1 with a nexus, can u pls confirm the international warranty status?
I ordered from Negri. To my knowledge Samsung UK wont warranty imported GalNex directly.
Negri's policy:
Every (Non Carrier Branded) device comes with a 1 year warranty from the manufacturer. After 25 days our exchange/return policy has expired, you should contact the manufacturer for repair or for warranty replacement or exchange, if your device qualifies for this. Please contact the manufacturer to determine if the device you hold is covered under their warranty. If you would like to send your device to us to send to the manufacturer you are free to do so. Please request an RMA. This will delay the warranty process by 1-2 weeks and you will be charged shipping to and from the manufacturer. You will need the original invoice from us in order to have your item repaired or exchanged by the manufacturer. Warranty varies by manufacturer, but typically warranties are valid for 1 year from purchase.
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Click to collapse
I would guess the other importers are similar. The device is covered under warranty, but needs to be shipped back to the importer you purchased from and from there back to Samsung UK. At least thats the impression I get, could be wrong.
psycho2097 said:
Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
Click to expand...
Click to collapse
I believe Samsung does not have international warranty atleast for this phone. If it was released in a particular country, you need to send ti to their repair center in that country for service.
If you buy it from expansys-usa, then you send the phone to them and they will send it to samsung uk for repairs.
warranty is what is definitely keeping me on the sidelines.
i'll wait for the release of the verizon version first and see if any announcements are made regarding a GSM release in the US.
Most likely i'll end up ordering sometime next week.
i hope BB sells the GSM unlocked version soon. i'd rather go through them.
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
deleted for redundant post.
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
BarryH_GEG said:
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
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Click to collapse
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
Show of hands:
How many people have actually used their warranty? Seriously?
I mean, it's nice as a comforting thing, but in 10 years I have never needed a warranty.
Most things that go wrong aren't warranty issues anyway (dead battery, physical/water damage, etc).
It just seems like people are leveraging this as a reason not to buy.
Once you root, it's done with anyway (any warranty, that is).
I don't think you're done with warranty if you root. Or has anyone actually heard not getting support or service because of root? You can also always revert to stock, but I'm thinking if not to although I'm soon sending mine for inspection due to screen issues.
I was instructed by Samsung UK to contact local Samsung for support, but that can be because of all the neat customer rights things here in EU.
Sent from my Galaxy Nexus using XDA App
predation said:
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
Click to expand...
Click to collapse
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
psycho2097 said:
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
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Click to collapse
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
BarryH_GEG said:
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
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Click to collapse
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2. i dont know how that works. stupid dilemma. Then again, i dont want to buy the buy the phone then find out that it has a damaged screen/yellowish screen, non-responsive buttons and crap and have to live with that for the next 2 years. no sir. Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
ps, heres the reply from clove-
Thanks for your email. We cannot guarantee that the warranty is truly international. We do find in most cases that the service centres in different countries will accept the handset for repair, but not always. It does come with a 2 year UK warranty, but as you mentioned, this may not be suitable for yourself.
psycho2097 said:
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2.
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Click to collapse
You're reading something made up by a third-party reseller listing on Amazon. The below link is for a SGS2 fulfilled by Amazon. You'll notice it says "no warranty" in the product title. There's no such thing as an "international warranty." The warranty is what's offered by Samsung which varies based on where the phone is sold.
http://www.amazon.com/gp/product/B004QTBQ2C/ref=olp_product_details?ie=UTF8&me=&seller=
Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
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I don't know what Samsung's warranty policy is for products sold in India. But you better check where an Indian purchased phone can be repaired otherwise, if it's the same policy as the rest of the world, that's where you'll be sending it should it need repair.
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
mstyle88 said:
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
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Click to collapse
Someone with an ISGS2 that needed a new display got all the way through the process to the point of it being received by the Samsung repair center in TX. When they got it, they sent it back. Samsung, more than any other manufacturer, does everything they can to make grey market imports distasteful. They are the only phone maker that belongs to AGMA.
http://www.agmaglobal.org/
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
I bought two Galaxy Nexus units and discovered that one has a defective speaker.
Anyone know if I can mail it directly to Samsung in the UK and they will mail it back to me here in Canada? I don't mind paying the postage to the UK and get it faster rather than having it forwarded to Samsung through unlocked-mobiles.
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
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Click to collapse
I used my warranty on both my Nexus One and Nexus S. I got a replacement N1 from HTC and a new PCBA in my NS from Samsung, both free of charge. Both phones were rooted but re-locked before sending them in.
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
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Click to collapse
The SGS2's weak link is the way the USB port is mounted. It can come loose and get pushed up in to the phone. It happened to a couple of people. It's too early to tell if the GN has a common failing. For warranty work, you ship the phone to Samsung in the UK and they repair it and pay shipping back.
---------- Post added at 12:40 PM ---------- Previous post was at 12:36 PM ----------
irishrally said:
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
Click to expand...
Click to collapse
If you buy from Expansys-USA or Negri you ship the phone to them in the U.S. and they forward it on to their affiliates overseas for repair. It'll cost less for shipping but will take longer. The warranty is intact if you buy it from the UK.
As for Canada, that's a good question. The phone's not being sold directly there it's being offered via the carriers. If the carrier handles the repairs I don't know what happens when you're not a subscriber and don't have an account with them. I don't know if Samsung Canada will directly repair a carrier branded phone. If they will, Canada's a lot faster and cheaper if the phone needs repair.
Just out of curioustiy will HTC honor the warranty? I got.it of eBay from a store and am curious if we get it?
Sent from my HTC One X using Tapatalk 2
Yes, you should have a 1 years warranty on it. You can call them and ask. Its a pain to use. You have to mail in your phone and its takes 2-3 weeks to get it back.
MadHatter01 said:
Yes, you should have a 1 years warranty on it. You can call them and ask. Its a pain to use. You have to mail in your phone and its takes 2-3 weeks to get it back.
Click to expand...
Click to collapse
Expansys-USA says all the One X International units they sell have a standard 2 year warranty from HTC, not one.
There's a two years repair warranty from HTC. But they take like 2 weeks and sometimes don't fix.
Sent from my HTC One X using XDA
I called HTC and they said no!!!!
Sent from my HTC One X using Tapatalk 2
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
BarryH_GEG said:
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
Click to expand...
Click to collapse
I have proof of ownership and the store I got it from said they get it directly from HTC.
Sent from my HTC One X using Tapatalk 2
VtHondaGuy08 said:
I have proof of ownership and the store I got it from said they get it directly from HTC.
Click to expand...
Click to collapse
1) If you bought the phone in the U.S. the warranty is automatically void because it was sold outside the country of intended sale. HTC doesn't offer unlocked phones in the U.S. therefore no reseller is authorized to sell it. A U.S. receipt for a device not offered in the U.S. isn't going to cut it with HTC.
2) Whether from an individual or a reseller, it is highly unlikely that whoever you bought it from got it directly from HTC. Most likely they purchased it from an overseas reseller or distributor who themselves may not be authorized by HTC. Therefore, in HTC eyes, you're not the original purchaser.
The manufacturers don't want people buying grey market phones and enforce the warranty terms very strictly. Outside of buying it abroad from an authorized reseller or Negri and Expansys-USA you have no warranty protection and HTC really doesn't care. The One X is my fourth imported device and there have been horror stories on every forum when people discover that they have no warranty. At this point, your best bet is seeing if SquareTrade will cover it. If who you bought it from intentionally misled you might try and reverse the sale.
I recently made a claim with HTC USA for my One X as the USB/charging port stopped working. The guy who took the call placed me on hold to see if the phone would be covered under the US warranty as the phone was from a different country. He came back on the line and said it was good to go and I wouldn't have to call HTC in the country of origin to file the claim. Now whether or not they will cover the defect under warranty is in question as I have unlocked my boot loader and flashed a custom ROM. Phone is still in transit to HTC in Texas as of right now.
Sent from my Xoom using XDA Premium HD app
nooomoto said:
Now whether or not they will cover the defect under warranty is in question as I have unlocked my boot loader and flashed a custom ROM. Phone is still in transit to HTC in Texas as of right now.
Sent from my Xoom using XDA Premium HD app
Click to expand...
Click to collapse
And when they look at your receipt or ask you for one if you didn't send it in at the same time. Great news though if it works.
I think it comes down to who answers the phone call. I had an unlocked vivid purchased on eBay three weeks of use resulted in a dead speaker. Contacted HTC shipped the phone got it fixed, no receipt, sales record, etc required they track all that by imei number I believe.
Plus never ever tell them you purchased it from a "friend" or eBay. Simply lie, if that goes against your moral character that's understandable. Despite what sellers state on eBay unless you can confirm they are an authorized re-seller/seller HTC doesn't legally have to honor the warranty as you would be owner number 2 even if the phone was never turned on.
Sent from my HTC One X using xda premium
BarryH_GEG said:
And when they look at your receipt or ask you for one if you didn't send it in at the same time. Great news though if it works.
Click to expand...
Click to collapse
I do have the receipt, however I wasn't asked for one either on the phone or in the email with shipping instructions.
Sent from my Xoom using XDA Premium HD app
BarryH_GEG said:
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
Click to expand...
Click to collapse
While this is true, the country bit is not always enforced, especially for international phones. There are already multiple stories of HTC accepting repairs for example, for a UK phone sent in for repair in Germany/France/Somewhereelseineurope. Something I have come to understand about HTC is they are not Apple (for whom I used to do phone service). They are a lot more forgiving about the international nature of many of their phones and tend to cut you a bit more of a break so that you continue to buy their phones up front
kamui957 said:
They are a lot more forgiving about the international nature of many of their phones and tend to cut you a bit more of a break so that you continue to buy their phones up front
Click to expand...
Click to collapse
Great to know. I'm used to dealing with Samsung and their Nazis when it comes to warranty enforcment. My i9100 is in the UK as we speak getting its bezel replaced so I can sell it. On paper, HTC and Samsung look about the same. With Samsung you know you're screwed. It's kind of rough with HTC because you won't know you're screwed unless you are.
This guy was just refused service on his international One X.
http://forum.xda-developers.com/showthread.php?t=1631939&highlight=canada
I wish I could find the email of someone higher up the HTC food chain and email them about the problem, I think its crazy they wouldn't honor the warranty.
BarryH_GEG said:
Great to know. I'm used to dealing with Samsung and their Nazis when it comes to warranty enforcment. My i9100 is in the UK as we speak getting its bezel replaced so I can sell it. On paper, HTC and Samsung look about the same. With Samsung you know you're screwed. It's kind of rough with HTC because you won't know you're screwed unless you are.
This guy was just refused service on his international One X.
http://forum.xda-developers.com/showthread.php?t=1631939&highlight=canada
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Click to collapse
I thought samsung was good and at least replaced phones if it was their fault......no?
BarryH_GEG said:
1) If you bought the phone in the U.S. the warranty is automatically void because it was sold outside the country of intended sale. HTC doesn't offer unlocked phones in the U.S. therefore no reseller is authorized to sell it. A U.S. receipt for a device not offered in the U.S. isn't going to cut it with HTC.
2) Whether from an individual or a reseller, it is highly unlikely that whoever you bought it from got it directly from HTC. Most likely they purchased it from an overseas reseller or distributor who themselves may not be authorized by HTC. Therefore, in HTC eyes, you're not the original purchaser.
The manufacturers don't want people buying grey market phones and enforce the warranty terms very strictly. Outside of buying it abroad from an authorized reseller or Negri and Expansys-USA you have no warranty protection and HTC really doesn't care. The One X is my fourth imported device and there have been horror stories on every forum when people discover that they have no warranty. At this point, your best bet is seeing if SquareTrade will cover it. If who you bought it from intentionally misled you might try and reverse the sale.
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I recently ordered unlocked HTC One in USA from HTC
Hey guys,
Im gonna buy my note II in less than 12 hours. And i have been wondering how do i ensure that the device is an original set? You see here in Malaysia (thats in Asia) AP sets and SME sets are quite popular as they are cheap. So please guide me . I am gonna buy straight from a samsung distributor. Thanks!
Unless i buy from samsungs official booth, its obviousky a original set right?
Wtf you on about
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ChimpNippl3s said:
Wtf you on about
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I second this.
Are you worried about buying a knock off or something like that?
He's afraid of getting an Android 8000 lol.
Sent from my HTC One X using Tapatalk 2
Yeah! im worried that it'll be not an original set!
What are AP and SME?
Check the box seals, and make sure they're not broken. There are 3 seals. 2 small generic ones, and one larger one which displays the IMEI number, and under it, the model colour. Then you could open it up on site, and check that the seal IMEI matches the phones one by pressing *#06# on the dialler.
The price of your phone should be a big sign whether it's real or not.
If it's from the re-distributor, then there's some credibility there, still not 100%.
I'm sure it'll be fine.
thanks
AjunNg said:
What are AP and SME?
Check the box seals, and make sure they're not broken. There are 3 seals. 2 small generic ones, and one larger one which displays the IMEI number, and under it, the model colour. Then you could open it up on site, and check that the seal IMEI matches the phones one by pressing *#06# on the dialler.
The price of your phone should be a big sign whether it's real or not.
If it's from the re-distributor, then there's some credibility there, still not 100%.
I'm sure it'll be fine.
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Click to collapse
Thank you very much!
Now i can be more assured when im gonna buy!
AP -approved products, they are original bt from other countries so the shop dealers provide their own warranty
i dont like that,
SME- im nt very sure some say are fake or made by own country, nt imported
Anyway, if I'm buying from an authorised dealer (the shop name is in their website) it should be ok rite? I can be assured of an original set rite?
imrhay said:
Anyway, if I'm buying from an authorised dealer (the shop name is in their website) it should be ok rite? I can be assured of an original set rite?
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How can anyone here possible know that? Claiming they're an authorised dealer doesn't necessarily make it so. Just check the seals and that the IMEI matches.
FloatingFatMan said:
How can anyone here possible know that? Claiming they're an authorised dealer doesn't necessarily make it so. Just check the seals and that the IMEI matches.
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Click to collapse
Okay, I'll check the seals and IMEI
imrhay said:
Okay, I'll check the seals and IMEI
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Click to collapse
Yes, I think that this is the best you can do. But if you're going to a Samsung Authorized Dealer, they should sell you only the phones from Samsung, not knockoffs or phones imported from other countries..... I don't know how it works there, but here in Spain, all retailers can only carry Spanish version of their phones. Amazon is the only place i know where they show [imported from ....]. In fact, I got mine imported from Germany because I prefer their updates over the Spanish ones! haha. This is my third German imported phone. Also, warranty here in Europe covers ALL European countries. So if I move from country to country within Europe, it's still covered. But I don't know how it works where you live. Sorry I couldn't be of more help. Just check to make sure the box is sealed, and everything looks legit. Don't be afraid to just stand there and open the box in front of them, inspect the phone and everything.
zkyevolved said:
Yes, I think that this is the best you can do. But if you're going to a Samsung Authorized Dealer, they should sell you only the phones from Samsung, not knockoffs or phones imported from other countries..... I don't know how it works there, but here in Spain, all retailers can only carry Spanish version of their phones. Amazon is the only place i know where they show [imported from ....]. In fact, I got mine imported from Germany because I prefer their updates over the Spanish ones! haha. This is my third German imported phone. Also, warranty here in Europe covers ALL European countries. So if I move from country to country within Europe, it's still covered. But I don't know how it works where you live. Sorry I couldn't be of more help. Just check to make sure the box is sealed, and everything looks legit. Don't be afraid to just stand there and open the box in front of them, inspect the phone and everything.
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Yes, warranty on repairs is no problem, BUT in case of a replacement you either get one from the dealer where you bought the phone from or ship it to a service center in the country the phone was imported from so Samsung can replace it!. Samsung Spain will not replace it.
gee2012 said:
Yes, warranty on repairs is no problem, BUT in case of a replacement you either get one from the dealer where you bought the phone from or ship it to a service center in the country the phone was imported from so Samsung can replace it!. Samsung Spain will not replace it.
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Ahh really?
Here they do. Because I bought it in Spain (Amazon Spain), therefore even though it's an imported product, it is 100% valid here and so any service center must repair it, or offer a replacement. Regardless, I'd still send it to Amazon because they're just the best with their policies.
zkyevolved said:
Ahh really?
Here they do. Because I bought it in Spain (Amazon Spain), therefore even though it's an imported product, it is 100% valid here and so any service center must repair it, or offer a replacement. Regardless, I'd still send it to Amazon because they're just the best with their policies.
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Yes realy mate. that`s how it works. I almost bought a French device through a Ducht webshop so i called Samsung Netherlands and they explained me how repairs and exchanges are beeing handled in the EU. I`am talking about Samsung`s policy and not Amazon`s, They will ship the faulty device to the country of origin where they will exchange the device with a working one.
Get bill and check IMEI on Samsung warranty check site...
Fired From My FireDevice
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
you had been con by the seller.
there no such as international warranty for samsung smartphone afaik.
Samsung does not have international warranty, it applies to all countries.
What a shame Samsung sails phones with faulty chip and not accept the warranty.
Sent from my GT-N7100 using Tapatalk 2
this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !
n4naveen said:
this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !
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Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
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wsw-wyatt-earp said:
Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
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First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
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Got a friend, a lawyer? Ask him! Can't compare with Europe of course, but I think you have the right to get it done from Samsung, also in India :good:
vagsvag said:
First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
Sent from my GT-N7100 using Tapatalk 2
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You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
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I was conned by a shop too (in my home country) who sold a grey market item at full price, when my Note 2 got SDS I ended up having to pay US$100 to get it fixed. The phone was only 8 months old when SDS struck. I travel a lot and often bought items in the countries I visited. I realized warranty will be local but I expect the items will be usable for at least 3 years, however my Note 2 died after only 8 months of normal usage (e-mail, browsing, youtube). The phone even was at the latest stock 4.1.2 rom (supposedly contains the bug fix) when it died.
SDS is clearly a manufacturing defect issue, it happens to Galaxy S3 and Note 2 and who knows maybe Note 3 or S4 in next few months.. So many people were complaining about it on the Internet, it should be enough to warrant a product recall or replacement regardless of country of purchase.
This is gonna be my last Samsung phone.
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
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Click to collapse
I m in singapore.
First of all, did u bought from authorised samsung retailer ?
Or u just bought it at neighbourhood shops like in shophouses or chinatown shops, or simlim shops?
To make a very clear, if u bought it at samsung authorised retailer, there's no way they con u. Down here consumer is fully protected by lemon law. So official retailers won't do such thing.
If u r sayin the price is $750 most likely u were not buying from authorised dealer, and u r being con by the individual shop.
But to be frank, since first time I use handphone, nokia, siemens, samsung, there's no such thing as international warranty.
I m sorry, but a lesson learn for u.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
wsw-wyatt-earp said:
You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
Sent from my GT-N5110 using xda app-developers app
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Click to collapse
This is different is not the same. Samsung sailed faulty devices and rejected the warranty. The problem was known from s3 and they continued to sell the same faulty material probably because they had big stock. Here we heard from users that they send them phones to warranty replacement and the phone many times came back with the same type faulty chip. This is totally wrong and there is no excuse for them.
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vagsvag said:
Samsung sailed faulty devices and rejected the warranty.
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Click to collapse
1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.
EP2008 said:
1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.
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Click to collapse
What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
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vagsvag said:
What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
Sent from my GT-N7100 using Tapatalk 2
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Click to collapse
Sorry mate.
Not defending samsung, neither working for samsung. But, from a point of businessman view, when his/her company has produce some fault products, he/she won't throw away the products.
Instead they will still try to sell until the products stock is zero, and if any customer come back with a valid warranty, his/her company will honour it. That is what business world like.
The case of the OP is different, he has been con by unauthorised reseller by confirming him there's an international warranty for the said product if purchase from the said retailer.
And the OP has carelessly accept it without any further checking on the warranty card.
We, as a consumer have to be more careful in purchasing the products that we want.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more questions and I asked to excuse me for them hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
Now if you are sailing faulty hi end devices and you have the knowledge of this and after you are saying sorry I can't accept your warranty because of my policy sorry but this is naming cheating in my country not company policy.
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vagsvag said:
OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more question and I asked to excuse me for his hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
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I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
Foreign smartphone repairs
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
Click to expand...
Click to collapse
You should send it to Samsung Singapore for repair, don't forget to send an invoice copy, you must pay to send and receive it back...
But, first contact Samsung Singapore to agree all details.
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
Click to expand...
Click to collapse
In all countrys except ones from the European Union there is a warranty specific to each country. In the EU there is a free market and that is why the warranty of an electronic device bought from any of the EU countrys is valid in any country part of EU.
antique_sonic said:
I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
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Click to collapse
Listen mate if you are experienced with sales you know where you put your money. All your money to put somewhere and after etc etc is not for me not for my age not for my experience, second is the same Samsung Korea factory in Singapore and India no? why to don't change his phone?
And all time mate you speaking about country policy etc, for the part that they are sailing faulty hi end (700+ us dollars) devices and they have the knowledge of this what you have to say? Can you answer me please?
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I bought a SM-P605 on ebay from tropical_mobile. Since tablet is from Singapore/Malaysia I read I have 1 year of warranty. But do you think is valable in Europe?
So if I bring my product to an European samsung center, could them repair it in warranty?
Samsung SM-P9005 - Tapatalk
mouse100 said:
I bought a SM-P605 on ebay from tropical_mobile. Since tablet is from Singapore/Malaysia I read I have 1 year of warranty. But do you think is valable in Europe?
So if I bring my product to an European samsung center, could them repair it in warranty?
Samsung SM-P9005 - Tapatalk
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Click to collapse
I could be wrong here so don't take my word for it.
I'm sure I read somewhere that Samsung won't fix devices if they are bought from ebay since they are not approved vendures or something.
And about warrenty outside of EU, it does say on Samsung Warrenty page that they may attempt a repair but it is not gaurenteed.
Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome.
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mouse100 said:
I bought a SM-P605 on ebay from tropical_mobile. Since tablet is from Singapore/Malaysia I read I have 1 year of warranty. But do you think is valable in Europe?
So if I bring my product to an European samsung center, could them repair it in warranty?
Click to expand...
Click to collapse
Sadly, you have no warranty on two counts:
You bought it off eBay and not via a Samsung authorized reseller. Without a valid receipt from an authorized reseller Samsung won't accept any warranty claims. There's no such thing as an authorized reseller on eBay. Samsung forbids it.
Samsung detests grey market sales which is why they introduced region lock. If you had a warranty you'd have to have the device repaired in the region it was sold in.
I'll give you an example. I had a UK i9100 that I bought from an authorized reseller in the UK. Its bezel cracked. I had to pay round trip shipping from the U.S <> UK to get it repaired. Hopefully you can buy third party insurance for it.
But if broke my screen for example, an European samsung center could repair my product without warranty? So if I pay for a new display..
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mouse100 said:
But if broke my screen for example, an European samsung center could repair my product without warranty? So if I pay for a new display..
Click to expand...
Click to collapse
That's a good question. I can only share my experience which is Samsung in the U.S. won't repair a device sold outside the U.S. even if you were willing to pay them. There are some "non-authorized" service centers in the U.S. that'll do the work. If you can't get Samsung Italy to repair it maybe a third-party would be an alternative. Let's just hope you never have to test it.
Yeah I hope to be lucky with this device! Arrived today and it's wonderful.
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