Warranty question for US users. - HTC One X

Just out of curioustiy will HTC honor the warranty? I got.it of eBay from a store and am curious if we get it?
Sent from my HTC One X using Tapatalk 2

Yes, you should have a 1 years warranty on it. You can call them and ask. Its a pain to use. You have to mail in your phone and its takes 2-3 weeks to get it back.

MadHatter01 said:
Yes, you should have a 1 years warranty on it. You can call them and ask. Its a pain to use. You have to mail in your phone and its takes 2-3 weeks to get it back.
Click to expand...
Click to collapse
Expansys-USA says all the One X International units they sell have a standard 2 year warranty from HTC, not one.

There's a two years repair warranty from HTC. But they take like 2 weeks and sometimes don't fix.
Sent from my HTC One X using XDA

I called HTC and they said no!!!!
Sent from my HTC One X using Tapatalk 2

Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Custo​mer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.

BarryH_GEG said:
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Custo​mer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
Click to expand...
Click to collapse
I have proof of ownership and the store I got it from said they get it directly from HTC.
Sent from my HTC One X using Tapatalk 2

VtHondaGuy08 said:
I have proof of ownership and the store I got it from said they get it directly from HTC.
Click to expand...
Click to collapse
1) If you bought the phone in the U.S. the warranty is automatically void because it was sold outside the country of intended sale. HTC doesn't offer unlocked phones in the U.S. therefore no reseller is authorized to sell it. A U.S. receipt for a device not offered in the U.S. isn't going to cut it with HTC.
2) Whether from an individual or a reseller, it is highly unlikely that whoever you bought it from got it directly from HTC. Most likely they purchased it from an overseas reseller or distributor who themselves may not be authorized by HTC. Therefore, in HTC eyes, you're not the original purchaser.
The manufacturers don't want people buying grey market phones and enforce the warranty terms very strictly. Outside of buying it abroad from an authorized reseller or Negri and Expansys-USA you have no warranty protection and HTC really doesn't care. The One X is my fourth imported device and there have been horror stories on every forum when people discover that they have no warranty. At this point, your best bet is seeing if SquareTrade will cover it. If who you bought it from intentionally misled you might try and reverse the sale.

I recently made a claim with HTC USA for my One X as the USB/charging port stopped working. The guy who took the call placed me on hold to see if the phone would be covered under the US warranty as the phone was from a different country. He came back on the line and said it was good to go and I wouldn't have to call HTC in the country of origin to file the claim. Now whether or not they will cover the defect under warranty is in question as I have unlocked my boot loader and flashed a custom ROM. Phone is still in transit to HTC in Texas as of right now.
Sent from my Xoom using XDA Premium HD app

nooomoto said:
Now whether or not they will cover the defect under warranty is in question as I have unlocked my boot loader and flashed a custom ROM. Phone is still in transit to HTC in Texas as of right now.
Sent from my Xoom using XDA Premium HD app
Click to expand...
Click to collapse
And when they look at your receipt or ask you for one if you didn't send it in at the same time. Great news though if it works.

I think it comes down to who answers the phone call. I had an unlocked vivid purchased on eBay three weeks of use resulted in a dead speaker. Contacted HTC shipped the phone got it fixed, no receipt, sales record, etc required they track all that by imei number I believe.
Plus never ever tell them you purchased it from a "friend" or eBay. Simply lie, if that goes against your moral character that's understandable. Despite what sellers state on eBay unless you can confirm they are an authorized re-seller/seller HTC doesn't legally have to honor the warranty as you would be owner number 2 even if the phone was never turned on.
Sent from my HTC One X using xda premium

BarryH_GEG said:
And when they look at your receipt or ask you for one if you didn't send it in at the same time. Great news though if it works.
Click to expand...
Click to collapse
I do have the receipt, however I wasn't asked for one either on the phone or in the email with shipping instructions.
Sent from my Xoom using XDA Premium HD app

BarryH_GEG said:
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Custo​mer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
Click to expand...
Click to collapse
While this is true, the country bit is not always enforced, especially for international phones. There are already multiple stories of HTC accepting repairs for example, for a UK phone sent in for repair in Germany/France/Somewhereelseineurope. Something I have come to understand about HTC is they are not Apple (for whom I used to do phone service). They are a lot more forgiving about the international nature of many of their phones and tend to cut you a bit more of a break so that you continue to buy their phones up front

kamui957 said:
They are a lot more forgiving about the international nature of many of their phones and tend to cut you a bit more of a break so that you continue to buy their phones up front
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Click to collapse
Great to know. I'm used to dealing with Samsung and their Nazis when it comes to warranty enforcment. My i9100 is in the UK as we speak getting its bezel replaced so I can sell it. On paper, HTC and Samsung look about the same. With Samsung you know you're screwed. It's kind of rough with HTC because you won't know you're screwed unless you are.
This guy was just refused service on his international One X.
http://forum.xda-developers.com/showthread.php?t=1631939&highlight=canada

I wish I could find the email of someone higher up the HTC food chain and email them about the problem, I think its crazy they wouldn't honor the warranty.

BarryH_GEG said:
Great to know. I'm used to dealing with Samsung and their Nazis when it comes to warranty enforcment. My i9100 is in the UK as we speak getting its bezel replaced so I can sell it. On paper, HTC and Samsung look about the same. With Samsung you know you're screwed. It's kind of rough with HTC because you won't know you're screwed unless you are.
This guy was just refused service on his international One X.
http://forum.xda-developers.com/showthread.php?t=1631939&highlight=canada
Click to expand...
Click to collapse
I thought samsung was good and at least replaced phones if it was their fault......no?

BarryH_GEG said:
1) If you bought the phone in the U.S. the warranty is automatically void because it was sold outside the country of intended sale. HTC doesn't offer unlocked phones in the U.S. therefore no reseller is authorized to sell it. A U.S. receipt for a device not offered in the U.S. isn't going to cut it with HTC.
2) Whether from an individual or a reseller, it is highly unlikely that whoever you bought it from got it directly from HTC. Most likely they purchased it from an overseas reseller or distributor who themselves may not be authorized by HTC. Therefore, in HTC eyes, you're not the original purchaser.
The manufacturers don't want people buying grey market phones and enforce the warranty terms very strictly. Outside of buying it abroad from an authorized reseller or Negri and Expansys-USA you have no warranty protection and HTC really doesn't care. The One X is my fourth imported device and there have been horror stories on every forum when people discover that they have no warranty. At this point, your best bet is seeing if SquareTrade will cover it. If who you bought it from intentionally misled you might try and reverse the sale.
Click to expand...
Click to collapse
I recently ordered unlocked HTC One in USA from HTC

Related

Expansys USA now shipping

Just got this email a few hours ago from them:
"Dear Customer,
The item that you pre-ordered from us on the order reference above is
now available, please confirm your pre-order so that we may ship your
goods as soon as possible.
The item you ordered is:
Google Samsung Galaxy Nexus I9250 Android Smartphone (Unlocked, 16GB)
Our sale price is:
$749.99 US
$809.99 Canadian
Please indicate how you would like your item shipped.
If you no longer require the goods please let us know so that we can
allocate your stock to another customer.
For your convenience you can now log on to the ‘My Account’ function
and update any of the following:
• View dates/times of when orders are placed
• View status of orders
• View tracking information on shipped orders
• Change payment details
• Change billing address
• Change delivery address"
I mad this way back in October and kept it as a backup in case Handtec didn't come through but seeing as they did get it, already have my money, and are cheaper I'm canceling this one and going with them.
For anyone in the US who still wants to order one despite the SAV issue and doesn't want to deal with making an international order they're another viable option.
Don't know if 750 is viable.. what a mark up.
xManMythLegend said:
Don't know if 750 is viable.. what a mark up.
Click to expand...
Click to collapse
They're just passing the import fees along to the consumer and trying to make a $30-$40 profit like Negri did. Personally I have no problem going through a UK retailer but a lot of folks were hesitant.
I just received the same email too.
They were actually expecting stocks due next Monday. It looks like it arrived earlier.
For the price, I think it is OK. There is a $20 coupon which brings the total down to 729, plus they do not charge tax outside IL.
I just placed an order through expanys usa, only because my bank was blocking transactions though Handtec due to "fraud", which is rubbish because they are a legit company. Anyway Expansys charged me for shipping, while advertising free shipping, also none of the coupon codes worked (10OFFLC nor 20OFFLC).
I believe it is free shipping for 3-5 day.
Sent from my GT-N7000 using Tapatalk
I just placed an order with them clicking through Mr. Rebates to get 2% back and $20 off. The email acknowledgement shows -$20 for a total of $729.99.
I'll check my CC to see if they did only charge $729.99 or added to that.
rashad1 said:
I just placed an order through expanys usa, only because my bank was blocking transactions though Handtec due to "fraud", which is rubbish because they are a legit company. Anyway Expansys charged me for shipping, while advertising free shipping, also none of the coupon codes worked (10OFFLC nor 20OFFLC).
Click to expand...
Click to collapse
I tried 20OFFLC and it did apply it. It shows it at the bottom. For warranty is expansys USA a authorized Samsung reseller?
oh man, soo tempting. I could probably have one in my hands this Friday
ruthlesset said:
I tried 20OFFLC and it did apply it. It shows it at the bottom. For warranty is expansys USA a authorized Samsung reseller?
Click to expand...
Click to collapse
Anything sold outside its intended country of sale is considered grey market by Samsung and has no warranty. However, during the life of the two-year warranty Expansys-USA will send the phone to their UK affiliate for service on behalf of their customers. Anyone buying from Negri, Amazon, or eBay has no warranty. No one in the U.S. is authorized to sell the phone by Samsung and it's not a U.S. product. Should the phone need service, Samsung UK will ask for a receipt and/or credit card statement. The purchase had to be made in the UK in GBP and from an authorized reseller for the warranty to be valid. They also keep a database of which phone serial numbers were sent to specific dealers/distributors. Many i9100 repairs were rejected because they didn't meet the requirements I described. All us i9100 owners went through this when the phone first came out so what I'm sharing is fact.
I got the same email. My total was 729.99 and I was more comfortable buying from a company with a US presence.
$750 + $29 for 1 day shipping. = $777.94
is it worth it?
BarryH_GEG said:
However, during the life of the two-year warranty Expansys-USA will send the phone to their UK affiliate for service on behalf of their customers.
Click to expand...
Click to collapse
Where does it say that the phone comes with a two-year warranty? Does it say that one the Expansys USA website?
Any word if EX will ship these with USA plugs?
bmstrong said:
Any word if EX will ship these with USA plugs?
Click to expand...
Click to collapse
They will ship with a UK/EU to USA adapter.
Has anyone's Expansys USA order status for this phone changed to "Shipped" yet?
bmstrong said:
Any word if EX will ship these with USA plugs?
Click to expand...
Click to collapse
Good question.
BarryH_GEG said:
Anything sold outside its intended country of sale is considered grey market by Samsung and has no warranty. However, during the life of the two-year warranty Expansys-USA will send the phone to their UK affiliate for service on behalf of their customers. Anyone buying from Negri, Amazon, or eBay has no warranty. No one in the U.S. is authorized to sell the phone by Samsung and it's not a U.S. product. Should the phone need service, Samsung UK will ask for a receipt and/or credit card statement. The purchase had to be made in the UK in GBP and from an authorized reseller for the warranty to be valid. They also keep a database of which phone serial numbers were sent to specific dealers/distributors. Many i9100 repairs were rejected because they didn't meet the requirements I described. All us i9100 owners went through this when the phone first came out so what I'm sharing is fact.
Click to expand...
Click to collapse
Thank you for the clarification. Any idea as to how is their customer service in case something goes wrong with the phone?
Buying from EXPANSYS USA does not void a warranty by any means. I sent my GS2 back for a repair with no problem at all. In fact, I called EXPANSYS and spoke with a rep there that offered to take care of everything for me. I shipped it back to EXPANSYS and they forwarded it on to France for me, got it repaired, and shipped my phone back to me when it was finished. They also gave me all the information I would have needed if I wanted to do it myself. I just went through them to alleviate any huge shipping fees and any unforeseen obstacles. It looks like they do have the Galaxy Nexus in stock now.... It's hard not to buy one!!!
aaronmoe said:
It looks like they do have the Galaxy Nexus in stock now.... It's hard not to buy one!!!
Click to expand...
Click to collapse
I am tempted, but I really want the 32GB version.
Agreed. It baffles me that they didn't put any expandable memory slots on this device.

Gnex international warranty

Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
bump... pls help out som1?? ne1 with a nexus, can u pls confirm the international warranty status?
I ordered from Negri. To my knowledge Samsung UK wont warranty imported GalNex directly.
Negri's policy:
Every (Non Carrier Branded) device comes with a 1 year warranty from the manufacturer. After 25 days our exchange/return policy has expired, you should contact the manufacturer for repair or for warranty replacement or exchange, if your device qualifies for this. Please contact the manufacturer to determine if the device you hold is covered under their warranty. If you would like to send your device to us to send to the manufacturer you are free to do so. Please request an RMA. This will delay the warranty process by 1-2 weeks and you will be charged shipping to and from the manufacturer. You will need the original invoice from us in order to have your item repaired or exchanged by the manufacturer. Warranty varies by manufacturer, but typically warranties are valid for 1 year from purchase.
Click to expand...
Click to collapse
I would guess the other importers are similar. The device is covered under warranty, but needs to be shipped back to the importer you purchased from and from there back to Samsung UK. At least thats the impression I get, could be wrong.
psycho2097 said:
Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
Click to expand...
Click to collapse
I believe Samsung does not have international warranty atleast for this phone. If it was released in a particular country, you need to send ti to their repair center in that country for service.
If you buy it from expansys-usa, then you send the phone to them and they will send it to samsung uk for repairs.
warranty is what is definitely keeping me on the sidelines.
i'll wait for the release of the verizon version first and see if any announcements are made regarding a GSM release in the US.
Most likely i'll end up ordering sometime next week.
i hope BB sells the GSM unlocked version soon. i'd rather go through them.
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
deleted for redundant post.
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
BarryH_GEG said:
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
Click to expand...
Click to collapse
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
Show of hands:
How many people have actually used their warranty? Seriously?
I mean, it's nice as a comforting thing, but in 10 years I have never needed a warranty.
Most things that go wrong aren't warranty issues anyway (dead battery, physical/water damage, etc).
It just seems like people are leveraging this as a reason not to buy.
Once you root, it's done with anyway (any warranty, that is).
I don't think you're done with warranty if you root. Or has anyone actually heard not getting support or service because of root? You can also always revert to stock, but I'm thinking if not to although I'm soon sending mine for inspection due to screen issues.
I was instructed by Samsung UK to contact local Samsung for support, but that can be because of all the neat customer rights things here in EU.
Sent from my Galaxy Nexus using XDA App
predation said:
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
Click to expand...
Click to collapse
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
psycho2097 said:
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
Click to expand...
Click to collapse
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
BarryH_GEG said:
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
Click to expand...
Click to collapse
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2. i dont know how that works. stupid dilemma. Then again, i dont want to buy the buy the phone then find out that it has a damaged screen/yellowish screen, non-responsive buttons and crap and have to live with that for the next 2 years. no sir. Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
ps, heres the reply from clove-
Thanks for your email. We cannot guarantee that the warranty is truly international. We do find in most cases that the service centres in different countries will accept the handset for repair, but not always. It does come with a 2 year UK warranty, but as you mentioned, this may not be suitable for yourself.
psycho2097 said:
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2.
Click to expand...
Click to collapse
You're reading something made up by a third-party reseller listing on Amazon. The below link is for a SGS2 fulfilled by Amazon. You'll notice it says "no warranty" in the product title. There's no such thing as an "international warranty." The warranty is what's offered by Samsung which varies based on where the phone is sold.
http://www.amazon.com/gp/product/B004QTBQ2C/ref=olp_product_details?ie=UTF8&me=&seller=
Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
Click to expand...
Click to collapse
I don't know what Samsung's warranty policy is for products sold in India. But you better check where an Indian purchased phone can be repaired otherwise, if it's the same policy as the rest of the world, that's where you'll be sending it should it need repair.
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
mstyle88 said:
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
Click to expand...
Click to collapse
Someone with an ISGS2 that needed a new display got all the way through the process to the point of it being received by the Samsung repair center in TX. When they got it, they sent it back. Samsung, more than any other manufacturer, does everything they can to make grey market imports distasteful. They are the only phone maker that belongs to AGMA.
http://www.agmaglobal.org/
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
I bought two Galaxy Nexus units and discovered that one has a defective speaker.
Anyone know if I can mail it directly to Samsung in the UK and they will mail it back to me here in Canada? I don't mind paying the postage to the UK and get it faster rather than having it forwarded to Samsung through unlocked-mobiles.
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
Click to expand...
Click to collapse
I used my warranty on both my Nexus One and Nexus S. I got a replacement N1 from HTC and a new PCBA in my NS from Samsung, both free of charge. Both phones were rooted but re-locked before sending them in.
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
Click to expand...
Click to collapse
The SGS2's weak link is the way the USB port is mounted. It can come loose and get pushed up in to the phone. It happened to a couple of people. It's too early to tell if the GN has a common failing. For warranty work, you ship the phone to Samsung in the UK and they repair it and pay shipping back.
---------- Post added at 12:40 PM ---------- Previous post was at 12:36 PM ----------
irishrally said:
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
Click to expand...
Click to collapse
If you buy from Expansys-USA or Negri you ship the phone to them in the U.S. and they forward it on to their affiliates overseas for repair. It'll cost less for shipping but will take longer. The warranty is intact if you buy it from the UK.
As for Canada, that's a good question. The phone's not being sold directly there it's being offered via the carriers. If the carrier handles the repairs I don't know what happens when you're not a subscriber and don't have an account with them. I don't know if Samsung Canada will directly repair a carrier branded phone. If they will, Canada's a lot faster and cheaper if the phone needs repair.

$530 for GSM version directly from Amazon

I thought I share this. Amazon.com now has the Samsung i9250 Galaxy Nexus 16GB (Unlocked, GSM) Fulfilled by Amazon for $530 with free shipping. Their normal and very fair return policy applies. One may find it a few dollars cheaper elsewhere, but it is hard to go wrong with Amazon.
For comparison, Daily Steals (no customer service) had it for $535 only a couple weeks ago. Expansys has it for $570.
This is really tempting
I agree that it's totally worthwhile to buy direct from Amazon even if it's not the absolute cheapest price. Right now there are three different Fulfilled by Amazon sellers competing against one another, which makes me think prices may drop even more soon.
Has anyone tried to return a defective phone that they bought Fulfilled by Amazon? I would think they would handle that well, but I'd like to hear people's actual experiences.
Also, would these phones be under warranty? Presumably they were originally marketed overseas. Would that mean I have to deal with an overseas branch of Samsung, or would I be totally out of luck?
The Fulfilled by Amazon item I linked to uses Amazon's return policy. I didn't check the other ones. Returning even a non-defective phone should be no problem as I have done in the past.
If amazon somehow helped with the warranty like expansys does, I would get this immediately, but I imagine that its the same issue as before.
Anyone know more about this?
You can register the device and its serial number on samsung.com as bought from Amazon, which is an authorized Samsung US reseller. You can then initiate warranty claims directly with Samsung. No need to go through Amazon. In contrast to Expansys, this will also mean a quicker turn-around on the warranty claim. Registering directly with Samsung also adds 3 months to the warranty period for a total warranty of 15 months.
So what's important here is that it is fulfilled by amazon and not the fact that it is being sold by a different company (FGS Trading in this case)?
You still get the same warranty and can register your product as being purchased over amazon?
Fulfillment by Amazon (FBA) is a service we offer sellers that lets them store their products in Amazon's own warehouses, and we directly pack, ship, and provide customer service for these items.
Click to expand...
Click to collapse
New2Houston said:
You can register the device and its serial number on samsung.com as bought from Amazon, which is an authorized Samsung US reseller. You can then initiate warranty claims directly with Samsung. No need to go through Amazon. In contrast to Expansys, this will also mean a quicker turn-around on the warranty claim. Registering directly with Samsung also adds 3 months to the warranty period for a total warranty of 15 months.
Click to expand...
Click to collapse
Really? Is this true?
Man, then I think I'm going to hold off on buying it from ebay and wait for amazon's price to go down a bit.
New2Houston said:
You can register the device and its serial number on samsung.com as bought from Amazon, which is an authorized Samsung US reseller. You can then initiate warranty claims directly with Samsung. No need to go through Amazon. In contrast to Expansys, this will also mean a quicker turn-around on the warranty claim. Registering directly with Samsung also adds 3 months to the warranty period for a total warranty of 15 months.
Click to expand...
Click to collapse
Source? I've called Samsung's international number, and was told that your receipt must show that the phone was purchased in the country that will handle warranty claims (which excludes the US).
Sent from my Galaxy Nexus
ragnarokx said:
Source? I've called Samsung's international number, and was told that your receipt must show that the phone was purchased in the country that will handle warranty claims (which excludes the US).
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Same here....they said warranty has to go through the phones intended country of use + you have to show receipt that it was purchased in that country.
All amazon offers over some of the other deals sites is that you'll probably be able to make a return if needed. But I doubt any warranty will be provided.
AT&T 3G/4G Compatible?
Is this phone is compatible with AT&T 3G?
Will this phone be compatible with AT&T 4G LTE?
Thank you.
jfout said:
Is this phone is compatible with AT&T 3G?
Will this phone be compatible with AT&T 4G LTE?
Thank you.
Click to expand...
Click to collapse
ATT 3G yes, ATT 4G LTE no.
British websites
If you bought from a UK website and had it delivered here, would you be able to get warranty service via Samsung UK?
Handtec has the phone for 335 pounds, plus 15 pounds shipping to the US. According to Google, 350 pounds is currently worth $555. So you'd be essentially paying $25 for a UK warranty. To make this work, you'd also need a credit or debit card that doesn't charge foreign transaction fees.
http://www.handtec.co.uk/product.ph...gb-i9250--sim-free-unlocked--titanium-silver-
does anybody know if the Galaxy Nexus GSM mentioned in this thread
were originally the European or Asian version?
ThankS!
I registered my GSM Galaxy Nexus just fine on samsung.com. When entering the serial numbers the manufacturing date shows up.
New2Houston said:
I registered my GSM Galaxy Nexus just fine on samsung.com. When entering the serial numbers the manufacturing date shows up.
Click to expand...
Click to collapse
When I tried to register a Nexus, it gave me the Verizon one instead, not the GSM one.
chlehqls said:
When I tried to register a Nexus, it gave me the Verizon one instead, not the GSM one.
Click to expand...
Click to collapse
Yep...the GSM model number isn't on the US site to begin with. Also entering a GSM serial comes up as invalid.
According to androidcentral.com a regional carrier in Iowa is getting the GN tomorrow for $609.99. This is your chance if you want a US warranty.
Sent from my Galaxy Nexus
ragnarokx said:
According to androidcentral.com a regional carrier in Iowa is getting the GN tomorrow for $609.99. This is your chance if you want a US warranty.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Or instead of going to Iowa, you buy it from a deal site for $460 and just get insurance or don't break your phone.
http://mobile.dailysteals.com/
martonikaj said:
Or instead of going to Iowa, you buy it from a deal site for $460 and just get insurance or don't break your phone.
http://mobile.dailysteals.com/
Click to expand...
Click to collapse
That doesn't include a defect out of box. And I haven't seen a US cellphone insurance company that would insure grey market devices or be able to replace a broken galaxy nexus.
Sent from my Galaxy Nexus using Tapatalk
lazaro17 said:
That doesn't include a defect out of box. And I haven't seen a US cellphone insurance company that would insure grey market devices or be able to replace a broken galaxy nexus.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Squaretrade does at least. Lots of people here have it.

Suspicious Galaxy Note 2 phone

I bought a Galaxy Note 2 from amazon here in the UK , however the phone that arrived appears to be from India. Should I return it to the seller? If I decide to keep it, can I use the warranty? I'm puzzled.
Sent from my GT-I9000
There shouldn't be any problem. If you want u can flash original UK rom on it and u will gwt updates and everything like phone bought in UK. And as far as i know Samsung has world wide warranty.
Sent from my GT-I9505 using xda premium
tom_bombadill said:
There shouldn't be any problem. If you want u can flash original UK rom on it and u will gwt updates and everything like phone bought in UK. And as far as i know Samsung has world wide warranty.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
" And as far as i know Samsung has world wide warranty."
Can anyone confirm this?
Sent from my GT-I9000
Samsung dont have international warranty..
The warranty applies to country of the invoice, if you have a uk invoice than you have a valid warranty in UK and maybe in EU...No problem if it was a imported phone, it is only a problem if the N7100 reference didnt exist in UK, that is not the case.
If it has a India warranty you have to pay to repair it on UK..
Taken from warranty information ( UK Samsung website )
"Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome."
badanas said:
Samsung dont have international warranty..
The warranty applies to country of the invoice, if you have a uk invoice than you have a valid warranty in UK and maybe in EU...No problem if it was a imported phone, it is only a problem if the N7100 reference didnt exist in UK, that is not the case.
If it has a India warranty you have to pay to repair it on UK..
Taken from warranty information ( UK Samsung website )
"Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome."
Click to expand...
Click to collapse
Since I bought it on Amazon UK, does that mean I have warranty?
amerkiller1995 said:
Since I bought it on Amazon UK, does that mean I have warranty?
Click to expand...
Click to collapse
You bought it directly to amazon? Or it is a seller in amazon? If it was bought directly to amazon you dont have any problems...
badanas said:
You bought it directly to amazon? Or it is a seller in amazon? If it was bought directly to amazon you dont have any problems...
Click to expand...
Click to collapse
Items Ordered Price
1 of: Samsung Galaxy Note 2 16GB SIM-Free Smartphone - Titanium Grey
Condition: New
Sold by: TopT (seller profile)
That is not amazon. The seller is TopT so its a third party seller. You would have to deal with that vendor which is a pain and some of them don't care once item is sold.
sabre31 said:
That is not amazon. The seller is TopT so its a third party seller. You would have to deal with that vendor which is a pain and some of them don't care once item is sold.
Click to expand...
Click to collapse
Thanks for your help, I'll try to return it. I'll keep this topic updated.
Yeah next time when buying from amazon make sure it says ships and sold by Amazon usually its right below the price and buy it button.
For those interested, I contacted the seller about this issue and he said he'll give me 12 months of warranty himself, so I decided to keep the phone.
amerkiller1995 said:
For those interested, I contacted the seller about this issue and he said he'll give me 12 months of warranty himself, so I decided to keep the phone.
Click to expand...
Click to collapse
be smart and react now as its seller warranty so he will get it repaired by himself if anything wrong happens than he will make extra charges saying that this defects has been caused by the user i.e.you so ultimately a lot of fuss for later use .
better return the device now and ask for a complete return and by from an authorized seller that provides warranty from company i.e samsung
as seller warranty phones comes at very low price from the original atleast a 20-30% price drop expected .
shhbz said:
be smart and react now as its seller warranty so he will get it repaired by himself if anything wrong happens than he will make extra charges saying that this defects has been caused by the user i.e.you so ultimately a lot of fuss for later use .
better return the device now and ask for a complete return and by from an authorized seller that provides warranty from company i.e samsung
as seller warranty phones comes at very low price from the original atleast a 20-30% price drop expected .
Click to expand...
Click to collapse
I'm willing to take the risk, a year from now on repairs should will be cheap so that's not a problem. Also my chip is 0xf7, so SDS-free.
amerkiller1995 said:
I'm willing to take the risk, a year from now on repairs should will be cheap so that's not a problem. Also my chip is 0xf7, so SDS-free.
Click to expand...
Click to collapse
well then you are good to go flashing custom. enjoy flashing :good: xda

Galaxy Note 7 Insurance - Which is best?

I'm on AT&T here in the United States and I have purchased the Unlocked Galaxy Note 7 Dual Sim International Version (HERE)
The seller stated that it has a 1-Year Samsung Warranty, as all Samsung devices should have. But, being how expensive this phone is and how the gorilla glass 5 is apparently a scratch magnet, I was considering purchasing not only a case, but a protection plan. Who has experience with 3rd party insurance and protection plans? Any recommendations or experience?
I only know of the following:
SamsungProtectionPlus (only if I purchase from a Samsung authorized retailer)
SquareTrade
Mobile Rhino
Though I've never personally used them, I've never heard bad things about Square Trade. I have several customers that have needed to use Square Trade and have always given positive feedback on them
Sent from my SM-N930T using Tapatalk
Check this one:
https://upsie.com/smartphone-warranty/
I would go Square Trade too. I've never used them for claims but never felt like I would have an issue if I needed them. I did add this phone to my carrier insurance which is more expensive deductible wise but also covers loss and theft. Perhaps ATT has something similar?
Sent from my SM-N930P using Tapatalk
I had Square trade for the note 4. When it was water damaged they told my they could only send it of to be fixed as they did not have any replacements. If it couldn't be fixed they would pay their determined amount. Not too bad overall but you could end up waiting a week or longer. Customer service is little hard to understand at times.
It took about 2 weeks to resolve my daughters claim.
That plan was 6.00 per mo with a 75.00 deductible
Also they DO NOT cover theft or loss
-BoneZ- said:
Check this one:
https://upsie.com/smartphone-warranty/
Click to expand...
Click to collapse
I just emailed their customer service and they told me that they do NOT cover international phones. I really loved their prices and philosophy on warranty service.
Try www.worthavegroup.com They are an independent insurance company, not one of the big guys, but I know they cover smart phones. They are big in the institutional world. They are the only ones we are allowed to use to cover our kids school assigned technology. (My kid has an iPad given to her by the school and if she breaks it we owe the school $600) It has a $0 deductible on the ipad, but the smartphones have a $50 deductible. Not too bad.
Several of the kids have shattered screens, and there have been no complaints that I have heard.
DuffmasterFresh said:
I just emailed their customer service and they told me that they do NOT cover international phones. I really loved their prices and philosophy on warranty service.
Click to expand...
Click to collapse
That was my dilemma. No insurer's want to cover international phone especially if they don't have manufacturers warranty. Even upsie said the same thing. Samsung won't honor your international warranty if your not in the country of origin of the phone. Order from B & H photo as they allow you to buy square trade at time of purchase
Sent from my Nexus 6P using Tapatalk
I had Liberty Mutual for my renter's and now Homeowner policy. They have a Computer Endorsement add on for $19 a year with a $50 deductible I believe. I've had to use it twice and my yearly rates didn't increase.
naruto.ninjakid said:
That was my dilemma. No insurer's want to cover international phone especially if they don't have manufacturers warranty. Even upsie said the same thing. Samsung won't honor your international warranty if your not in the country of origin of the phone. Order from B & H photo as they allow you to buy square trade at time of purchase.
Click to expand...
Click to collapse
I was going to order from B&H but they don't have the DUOS dual sim version of the phone, so I had to order from the ebay link in my original post. The seller stated on the ebay posting that their phones do come with a 1-year Samsung Warranty, but they did not specify how to actually use that warranty.
DuffmasterFresh said:
I was going to order from B&H but they don't have the DUOS dual sim version of the phone, so I had to order from the ebay link in my original post. The seller stated on the ebay posting that their phones do come with a 1-year Samsung Warranty, but they did not specify how to actually use that warranty.
Click to expand...
Click to collapse
Lol I was watching that listing. I think the seller is lying. I emailed them about the warranty specifics and how would Samsung honor it and they said they would get back to me with clarification. No reply for days. I emailed them again and they said there looking into it. I wouldn't be surprised if they try to warranty the device themselves. I just need the peace of mind so I'm going with B&H since they may be. More inclined to help me later since there an actual organization. Maybe they will get Duos model later not sure.
Sent from my Nexus 6P using Tapatalk
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
DuffmasterFresh said:
I'm on AT&T here in the United States and I have purchased the Unlocked Galaxy Note 7 Dual Sim International Version (HERE)
The seller stated that it has a 1-Year Samsung Warranty, as all Samsung devices should have. But, being how expensive this phone is and how the gorilla glass 5 is apparently a scratch magnet, I was considering purchasing not only a case, but a protection plan. Who has experience with 3rd party insurance and protection plans? Any recommendations or experience?
I only know of the following:
SamsungProtectionPlus (only if I purchase from a Samsung authorized retailer)
SquareTrade
Mobile Rhino
Click to expand...
Click to collapse
Protection Plus, through the phone app.
ProtectCell Mobile Protection from Fortegra.....I believe is only for USAA Members. I lost my S7 edge pay the $150 deductible and got my replacement phone in 2 business day.
jojorios said:
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
Click to expand...
Click to collapse
Go through B & H and you can get squaretrade
Sent from my Nexus 6P using Tapatalk
naruto.ninjakid said:
Lol I was watching that listing. I think the seller is lying. I emailed them about the warranty specifics and how would Samsung honor it and they said they would get back to me with clarification. No reply for days. I emailed them again and they said there looking into it. I wouldn't be surprised if they try to warranty the device themselves. I just need the peace of mind so I'm going with B&H since they may be. More inclined to help me later since there an actual organization. Maybe they will get Duos model later not sure.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
They have so many positive reviews that I risked it and trusted them. They said I would get it by Friday and it turns out I won't have it until Monday. It's shipping from Singapore, so maybe they want us to ship the phone back to Singapore and then they would warranty it? I'm interested in that. It seems to me like the international version of the phone cannot be warrantied at all.
jojorios said:
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
Click to expand...
Click to collapse
Well damn... so it looks like we may not be able to get the International version of the phone warrantied. :/
naruto.ninjakid said:
Go through B & H and you can get squaretrade
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
When I asked about this I had specifically asked them about buying it through b&h since they were offering square trade with the purchase.
Sent from my SAMSUNG-SM-N915A using Tapatalk
Guys I was worried just like you. When you click add to cart on B & H it gives you the option for 1 or 2 years of squaretrade.
Here is the reply I got from squaretrade.
" Thank you for considering SquaeTrade.*
SquareTrade does cover cell phones purchased brand new as long as the warranty is purchased within 30 days of the phone's purchase date. You can also switch to SquareTrade if the phone is insured through the carrier's insurance at the time you purchase our plan. Having said that, B&H is one of our resellers. If you are planning on purchasing the phone through them, it is highly recommended you buy the SquareTrade plan through them as well.*
You can simply request one of the representatives there to assist you with locating the best plan for the phone and they will be able to do so.*
If you have any more questions, please feel free to reply to this email. Otherwise you can also visitsquaretrade.com/help.
Thank you,
Ally
SquareTrade Care Specialist "
So we should be safe I hope.
DuffmasterFresh said:
They have so many positive reviews that I risked it and trusted them. They said I would get it by Friday and it turns out I won't have it until Monday. It's shipping from Singapore, so maybe they want us to ship the phone back to Singapore and then they would warranty it? I'm interested in that. It seems to me like the international version of the phone cannot be warrantied at all.
Click to expand...
Click to collapse
DuffmasterFresh said:
Well damn... so it looks like we may not be able to get the International version of the phone warrantied. :/
Click to expand...
Click to collapse
jojorios said:
When I asked about this I had specifically asked them about buying it through b&h since they were offering square trade with the purchase.
Sent from my SAMSUNG-SM-N915A using Tapatalk
Click to expand...
Click to collapse
Sent from my Nexus 6P using Tapatalk
They are kind of contradicting themselves. Because Samsung won't warranty a phone bought out of country. I wonder if they are assuming that B&H as a reseller always has phones that have manufacturer warranty.
Sent from my SAMSUNG-SM-N915A using Tapatalk

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