Develop Bugs

Expansys USA now shipping

Just got this email a few hours ago from them:
"Dear Customer,
The item that you pre-ordered from us on the order reference above is
now available, please confirm your pre-order so that we may ship your
goods as soon as possible.
The item you ordered is:
Google Samsung Galaxy Nexus I9250 Android Smartphone (Unlocked, 16GB)
Our sale price is:
$749.99 US
$809.99 Canadian
Please indicate how you would like your item shipped.
If you no longer require the goods please let us know so that we can
allocate your stock to another customer.
For your convenience you can now log on to the ‘My Account’ function
and update any of the following:
• View dates/times of when orders are placed
• View status of orders
• View tracking information on shipped orders
• Change payment details
• Change billing address
• Change delivery address"
I mad this way back in October and kept it as a backup in case Handtec didn't come through but seeing as they did get it, already have my money, and are cheaper I'm canceling this one and going with them.
For anyone in the US who still wants to order one despite the SAV issue and doesn't want to deal with making an international order they're another viable option.

Don't know if 750 is viable.. what a mark up.

xManMythLegend said:
Don't know if 750 is viable.. what a mark up.
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Click to collapse
They're just passing the import fees along to the consumer and trying to make a $30-$40 profit like Negri did. Personally I have no problem going through a UK retailer but a lot of folks were hesitant.

I just received the same email too.
They were actually expecting stocks due next Monday. It looks like it arrived earlier.
For the price, I think it is OK. There is a $20 coupon which brings the total down to 729, plus they do not charge tax outside IL.

I just placed an order through expanys usa, only because my bank was blocking transactions though Handtec due to "fraud", which is rubbish because they are a legit company. Anyway Expansys charged me for shipping, while advertising free shipping, also none of the coupon codes worked (10OFFLC nor 20OFFLC).

I believe it is free shipping for 3-5 day.
Sent from my GT-N7000 using Tapatalk

I just placed an order with them clicking through Mr. Rebates to get 2% back and $20 off. The email acknowledgement shows -$20 for a total of $729.99.
I'll check my CC to see if they did only charge $729.99 or added to that.

rashad1 said:
I just placed an order through expanys usa, only because my bank was blocking transactions though Handtec due to "fraud", which is rubbish because they are a legit company. Anyway Expansys charged me for shipping, while advertising free shipping, also none of the coupon codes worked (10OFFLC nor 20OFFLC).
Click to expand...
Click to collapse
I tried 20OFFLC and it did apply it. It shows it at the bottom. For warranty is expansys USA a authorized Samsung reseller?

oh man, soo tempting. I could probably have one in my hands this Friday

ruthlesset said:
I tried 20OFFLC and it did apply it. It shows it at the bottom. For warranty is expansys USA a authorized Samsung reseller?
Click to expand...
Click to collapse
Anything sold outside its intended country of sale is considered grey market by Samsung and has no warranty. However, during the life of the two-year warranty Expansys-USA will send the phone to their UK affiliate for service on behalf of their customers. Anyone buying from Negri, Amazon, or eBay has no warranty. No one in the U.S. is authorized to sell the phone by Samsung and it's not a U.S. product. Should the phone need service, Samsung UK will ask for a receipt and/or credit card statement. The purchase had to be made in the UK in GBP and from an authorized reseller for the warranty to be valid. They also keep a database of which phone serial numbers were sent to specific dealers/distributors. Many i9100 repairs were rejected because they didn't meet the requirements I described. All us i9100 owners went through this when the phone first came out so what I'm sharing is fact.

I got the same email. My total was 729.99 and I was more comfortable buying from a company with a US presence.

$750 + $29 for 1 day shipping. = $777.94
is it worth it?

BarryH_GEG said:
However, during the life of the two-year warranty Expansys-USA will send the phone to their UK affiliate for service on behalf of their customers.
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Click to collapse
Where does it say that the phone comes with a two-year warranty? Does it say that one the Expansys USA website?

Any word if EX will ship these with USA plugs?

bmstrong said:
Any word if EX will ship these with USA plugs?
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Click to collapse
They will ship with a UK/EU to USA adapter.

Has anyone's Expansys USA order status for this phone changed to "Shipped" yet?
bmstrong said:
Any word if EX will ship these with USA plugs?
Click to expand...
Click to collapse
Good question.

BarryH_GEG said:
Anything sold outside its intended country of sale is considered grey market by Samsung and has no warranty. However, during the life of the two-year warranty Expansys-USA will send the phone to their UK affiliate for service on behalf of their customers. Anyone buying from Negri, Amazon, or eBay has no warranty. No one in the U.S. is authorized to sell the phone by Samsung and it's not a U.S. product. Should the phone need service, Samsung UK will ask for a receipt and/or credit card statement. The purchase had to be made in the UK in GBP and from an authorized reseller for the warranty to be valid. They also keep a database of which phone serial numbers were sent to specific dealers/distributors. Many i9100 repairs were rejected because they didn't meet the requirements I described. All us i9100 owners went through this when the phone first came out so what I'm sharing is fact.
Click to expand...
Click to collapse
Thank you for the clarification. Any idea as to how is their customer service in case something goes wrong with the phone?

Buying from EXPANSYS USA does not void a warranty by any means. I sent my GS2 back for a repair with no problem at all. In fact, I called EXPANSYS and spoke with a rep there that offered to take care of everything for me. I shipped it back to EXPANSYS and they forwarded it on to France for me, got it repaired, and shipped my phone back to me when it was finished. They also gave me all the information I would have needed if I wanted to do it myself. I just went through them to alleviate any huge shipping fees and any unforeseen obstacles. It looks like they do have the Galaxy Nexus in stock now.... It's hard not to buy one!!!

aaronmoe said:
It looks like they do have the Galaxy Nexus in stock now.... It's hard not to buy one!!!
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Click to collapse
I am tempted, but I really want the 32GB version.

Agreed. It baffles me that they didn't put any expandable memory slots on this device.

Gnex international warranty

Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!

bump... pls help out som1?? ne1 with a nexus, can u pls confirm the international warranty status?

I ordered from Negri. To my knowledge Samsung UK wont warranty imported GalNex directly.
Negri's policy:
Every (Non Carrier Branded) device comes with a 1 year warranty from the manufacturer. After 25 days our exchange/return policy has expired, you should contact the manufacturer for repair or for warranty replacement or exchange, if your device qualifies for this. Please contact the manufacturer to determine if the device you hold is covered under their warranty. If you would like to send your device to us to send to the manufacturer you are free to do so. Please request an RMA. This will delay the warranty process by 1-2 weeks and you will be charged shipping to and from the manufacturer. You will need the original invoice from us in order to have your item repaired or exchanged by the manufacturer. Warranty varies by manufacturer, but typically warranties are valid for 1 year from purchase.
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Click to collapse
I would guess the other importers are similar. The device is covered under warranty, but needs to be shipped back to the importer you purchased from and from there back to Samsung UK. At least thats the impression I get, could be wrong.

psycho2097 said:
Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
Click to expand...
Click to collapse
I believe Samsung does not have international warranty atleast for this phone. If it was released in a particular country, you need to send ti to their repair center in that country for service.
If you buy it from expansys-usa, then you send the phone to them and they will send it to samsung uk for repairs.

warranty is what is definitely keeping me on the sidelines.
i'll wait for the release of the verizon version first and see if any announcements are made regarding a GSM release in the US.
Most likely i'll end up ordering sometime next week.
i hope BB sells the GSM unlocked version soon. i'd rather go through them.

Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.

deleted for redundant post.

got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.

BarryH_GEG said:
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
Click to expand...
Click to collapse
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH

Show of hands:
How many people have actually used their warranty? Seriously?
I mean, it's nice as a comforting thing, but in 10 years I have never needed a warranty.
Most things that go wrong aren't warranty issues anyway (dead battery, physical/water damage, etc).
It just seems like people are leveraging this as a reason not to buy.
Once you root, it's done with anyway (any warranty, that is).

I don't think you're done with warranty if you root. Or has anyone actually heard not getting support or service because of root? You can also always revert to stock, but I'm thinking if not to although I'm soon sending mine for inspection due to screen issues.
I was instructed by Samsung UK to contact local Samsung for support, but that can be because of all the neat customer rights things here in EU.
Sent from my Galaxy Nexus using XDA App

predation said:
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
Click to expand...
Click to collapse
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
psycho2097 said:
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
Click to expand...
Click to collapse
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.

BarryH_GEG said:
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
Click to expand...
Click to collapse
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2. i dont know how that works. stupid dilemma. Then again, i dont want to buy the buy the phone then find out that it has a damaged screen/yellowish screen, non-responsive buttons and crap and have to live with that for the next 2 years. no sir. Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
ps, heres the reply from clove-
Thanks for your email. We cannot guarantee that the warranty is truly international. We do find in most cases that the service centres in different countries will accept the handset for repair, but not always. It does come with a 2 year UK warranty, but as you mentioned, this may not be suitable for yourself.

psycho2097 said:
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2.
Click to expand...
Click to collapse
You're reading something made up by a third-party reseller listing on Amazon. The below link is for a SGS2 fulfilled by Amazon. You'll notice it says "no warranty" in the product title. There's no such thing as an "international warranty." The warranty is what's offered by Samsung which varies based on where the phone is sold.
http://www.amazon.com/gp/product/B004QTBQ2C/ref=olp_product_details?ie=UTF8&me=&seller=
Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
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Click to collapse
I don't know what Samsung's warranty policy is for products sold in India. But you better check where an Indian purchased phone can be repaired otherwise, if it's the same policy as the rest of the world, that's where you'll be sending it should it need repair.

I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?

mstyle88 said:
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
Click to expand...
Click to collapse
Someone with an ISGS2 that needed a new display got all the way through the process to the point of it being received by the Samsung repair center in TX. When they got it, they sent it back. Samsung, more than any other manufacturer, does everything they can to make grey market imports distasteful. They are the only phone maker that belongs to AGMA.
http://www.agmaglobal.org/

Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.

I bought two Galaxy Nexus units and discovered that one has a defective speaker.
Anyone know if I can mail it directly to Samsung in the UK and they will mail it back to me here in Canada? I don't mind paying the postage to the UK and get it faster rather than having it forwarded to Samsung through unlocked-mobiles.

krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
Click to expand...
Click to collapse
I used my warranty on both my Nexus One and Nexus S. I got a replacement N1 from HTC and a new PCBA in my NS from Samsung, both free of charge. Both phones were rooted but re-locked before sending them in.
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?

krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
Click to expand...
Click to collapse
The SGS2's weak link is the way the USB port is mounted. It can come loose and get pushed up in to the phone. It happened to a couple of people. It's too early to tell if the GN has a common failing. For warranty work, you ship the phone to Samsung in the UK and they repair it and pay shipping back.
---------- Post added at 12:40 PM ---------- Previous post was at 12:36 PM ----------
irishrally said:
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
Click to expand...
Click to collapse
If you buy from Expansys-USA or Negri you ship the phone to them in the U.S. and they forward it on to their affiliates overseas for repair. It'll cost less for shipping but will take longer. The warranty is intact if you buy it from the UK.
As for Canada, that's a good question. The phone's not being sold directly there it's being offered via the carriers. If the carrier handles the repairs I don't know what happens when you're not a subscriber and don't have an account with them. I don't know if Samsung Canada will directly repair a carrier branded phone. If they will, Canada's a lot faster and cheaper if the phone needs repair.

[Q] Is USA version of GNEX same hardware as I9250?

I was looking at the Specifications and the US Version does not list 900 Mhz in 3g radio.
From play.google.com
NETWORK
GSM/EDGE/GPRS (850, 900, 1800, 1900 MHz)
3G (850, 1700, 1900, 2100 MHz)
HSPA+ 21
When i bought I9250, the specifications listed were:
Connectivity
Wireless Radio
GSM 850 / 900 / 1800 / 1900 MHz
UMTS 850 / 900 / 1700 / 1900 / 2100 MHz
So, are US Version and Internation Version same Hardware or is the US version really missing the 900 Mhz UMTS radio?
- Sarvesh

Everyone says it's a typo that it should be the same. Lots of people asking that
Don't bait the trolls.

shadow65781 said:
Everyone says it's a typo that it should be the same. Lots of people asking that
Don't bait the trolls.
Click to expand...
Click to collapse
+1. Yup just a typo.

Thanks
Sent from my Galaxy Nexus using XDA

On a somewhat related subject.
I'm about to buy a gnex, i can either go for the $399 deal from google's site, or i can get the i9250 from Amazon. If i go the Amazon route i'll actually save quite a bit of cash thanks to gift cards and the lack of tax/shipping charges. So here's my question.
I've read a lot of information about the i9250 imports and warranty issues in the US (i.e. warranty is not honored in the US). Is the model number the same now that the unlocked version is being sold state side, and does anyone know if Samsung US will now warrant the i9250s?

propain4444 said:
On a somewhat related subject.
I'm about to buy a gnex, i can either go for the $399 deal from google's site, or i can get the i9250 from Amazon. If i go the Amazon route i'll actually save quite a bit of cash thanks to gift cards and the lack of tax/shipping charges. So here's my question.
I've read a lot of information about the i9250 imports and warranty issues in the US (i.e. warranty is not honored in the US). Is the model number the same now that the unlocked version is being sold state side, and does anyone know if Samsung US will now warrant the i9250s?
Click to expand...
Click to collapse
I don't see how they can't... Samsung should warranty their product worldwide... Its still their product, no matter where you bought it from.
But to be on the safe-side, I would contact Samsung USA and inquire with them......
Afterall, you'll get many answers here... some saying yes, some saying no... but none as definitive as the horses mouth.

Good idea... i had never thought about contacting them directly.

greeced said:
I don't see how they can't... Samsung should warranty their product worldwide... Its still their product, no matter where you bought it from.
But to be on the safe-side, I would contact Samsung USA and inquire with them......
Afterall, you'll get many answers here... some saying yes, some saying no... but none as definitive as the horses mouth.
Click to expand...
Click to collapse
Incorrect. They do not warranty their products worldwide and the international versions (before selling in the Play store) were imported and considered grey market items (and they absolutely do not warranty grey market items). Almost all companies don't.
That said, I'm not sure on the status now that it's being sold in the U.S. via the Play store. I am sure they will have you verify purchase from the Play store or something similar for warranty service.

aldo37 said:
Incorrect. They do not warranty their products worldwide and the international versions (before selling in the Play store) were imported and considered grey market items (and they absolutely do not warranty grey market items). Almost all companies don't.
Click to expand...
Click to collapse
So, does this mean, now that it's for sale in the play store, i can buy the i9250 from Amazon without concerns of warranty? (or, i should still contact samsung)

greeced said:
I don't see how they can't... Samsung should warranty their product worldwide... Its still their product, no matter where you bought it from.
But to be on the safe-side, I would contact Samsung USA and inquire with them......
Afterall, you'll get many answers here... some saying yes, some saying no... but none as definitive as the horses mouth.
Click to expand...
Click to collapse
propain4444 said:
So, does this mean, now that it's for sale in the play store, i can buy the i9250 from Amazon without concerns of warranty? (or, i should still contact samsung)
Click to expand...
Click to collapse
I'm not sure on this. They may have you verify the purchase from the actual Play store itself somehow.

aldo37 said:
I'm not sure on this. They may have you verify the purchase from the actual Play store itself somehow.
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I just talked to Samsung. The model numbers are the same (i9250) for both international and domestic phones, however Samsung USA keeps separate records for both. So, in the case of the int'l version you would not be able to get warranty service through Samsung USA. However the rep said:
"You would have to file an international warranty claim, and i have never heard of a claim not being honored."
Granted he's just a front line rep, but that is promising information.
I guess really this is all a moot point, since regardless of how hard i try i will have the phone rooted within 3 months. I really do want to resist voiding the warranty early on this phone... but i don't see myself holding out for very long.

aldo37 said:
Incorrect. They do not warranty their products worldwide and the international versions (before selling in the Play store) were imported and considered grey market items (and they absolutely do not warranty grey market items). Almost all companies don't.
That said, I'm not sure on the status now that it's being sold in the U.S. via the Play store. I am sure they will have you verify purchase from the Play store or something similar for warranty service.
Click to expand...
Click to collapse
No one ever said anything about a grey market item. With all due respect, buying a product internationally and bringing it here does not constitute 'grey market' as you put it. If it does, I would like to know a source for your information.
Secondly, I've purchased a Samsung TV in the states before, and had to get it warrantied here in Canada. They knew the set was bought in the U.S., but still warrantied it here.
So by your thinking, they warrantied a grey market item. Hmm...
And as the previous poster said, they must have filed an international claim... either way, I got my set fixed.

My international was bought on eBay, warranty is void.
Sent from my Galaxy Nexus using xda premium

ChongoDroid said:
My international was bought on eBay, warranty is void.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
As far as I'm aware, as long as you bought it from an Authorized Samsung Dealer, its warrantiable anywhere.
eBay sellers I guess can't be verified.
EDIT: We can even go as far as saying they would warranty anything without proof of purchase, provided that the manufactured date falls within the 1 year. I know they were doing that with a bunch of original Galaxy S's way back when they had issues. At least the service centre in Montreal was from my recollection.

propain4444 said:
On a somewhat related subject.
I'm about to buy a gnex, i can either go for the $399 deal from google's site, or i can get the i9250 from Amazon. If i go the Amazon route i'll actually save quite a bit of cash thanks to gift cards and the lack of tax/shipping charges. So here's my question.
I've read a lot of information about the i9250 imports and warranty issues in the US (i.e. warranty is not honored in the US). Is the model number the same now that the unlocked version is being sold state side, and does anyone know if Samsung US will now warrant the i9250s?
Click to expand...
Click to collapse
i am in the same boat i have like 300 in gift cards i dont know what to do!!!

greeced said:
No one ever said anything about a grey market item. With all due respect, buying a product internationally and bringing it here does not constitute 'grey market' as you put it. If it does, I would like to know a source for your information.
Secondly, I've purchased a Samsung TV in the states before, and had to get it warrantied here in Canada. They knew the set was bought in the U.S., but still warrantied it here.
So by your thinking, they warrantied a grey market item. Hmm...
And as the previous poster said, they must have filed an international claim... either way, I got my set fixed.
Click to expand...
Click to collapse
Do you know what grey market means? Read up: http://en.wikipedia.org/wiki/Grey_market
The GSM GNex (before selling in the Play store) was never officially for sale in the U.S. and stores imported it from other regions and sold it here in the U.S. That is the definition of grey market.
TVs may be different for Samsung, so who knows. Go ahead and do a search of the many, many, many threads asking and noting that there was no warranty from Samsung regarding the GNex bought from overseas in the U.S.
And I wouldn't trust any sort of first line customer service rep about international warranty. If that was the case that information would be *everywhere*.

tvdang7 said:
i am in the same boat i have like 300 in gift cards i dont know what to do!!!
Click to expand...
Click to collapse
I ended up buying from Amazon... It's actually cheaper than getting from the play store even if you don't have gift cards because of the lack of tax and free shipping.

aldo37 said:
Do you know what grey market means? Read up: http://en.wikipedia.org/wiki/Grey_market
The GSM GNex (before selling in the Play store) was never officially for sale in the U.S. and stores imported it from other regions and sold it here in the U.S. That is the definition of grey market.
TVs may be different for Samsung, so who knows. Go ahead and do a search of the many, many, many threads asking and noting that there was no warranty from Samsung regarding the GNex bought from overseas in the U.S.
And I wouldn't trust any sort of first line customer service rep about international warranty. If that was the case that information would be *everywhere*.
Click to expand...
Click to collapse
Somehow I knew Wiki was going to show up in your reply.
Fact is, prior to them selling the GSM version here, then yes you can classify it as such... Now that they sell it here, it's no longer grey market. So you can service your model here no problem.
And as for TVs it would be the exact same thing... Model I bought was purchased in the U.S., but also sold in Canada... so there is many logistics as to why they would service it no problem as opposed to buying a model that wasn't sold here (parts, know how, etc)...
That doesn't apply anymore, because the 9250 is truly international now. So again, its no longer grey market, no matter how long ago you bought it.
So I "Read Up" as you put it... but your definition doesn't hold water if you "Read between the lines".
Last edit: And for your information and to be clear - grey market refers to product being sold outside of a manufacturers authorized distribution demographic. Nothing more, nothing less. For example.. anyone remember DirecTV way back? How Canadians were importing them and using them here? Thats grey market because DirecTV never had any intention of distributing them here.
Those demographics have changed for Samsung, and if you're not going to trust a customer service rep who's telling you the same thing, then I guess we should all just believe you.
Sent from my Galaxy Nexus using Tapatalk 2

Galaxy Note 7 Insurance - Which is best?

I'm on AT&T here in the United States and I have purchased the Unlocked Galaxy Note 7 Dual Sim International Version (HERE)
The seller stated that it has a 1-Year Samsung Warranty, as all Samsung devices should have. But, being how expensive this phone is and how the gorilla glass 5 is apparently a scratch magnet, I was considering purchasing not only a case, but a protection plan. Who has experience with 3rd party insurance and protection plans? Any recommendations or experience?
I only know of the following:
SamsungProtectionPlus (only if I purchase from a Samsung authorized retailer)
SquareTrade
Mobile Rhino

Though I've never personally used them, I've never heard bad things about Square Trade. I have several customers that have needed to use Square Trade and have always given positive feedback on them
Sent from my SM-N930T using Tapatalk

Check this one:
https://upsie.com/smartphone-warranty/

I would go Square Trade too. I've never used them for claims but never felt like I would have an issue if I needed them. I did add this phone to my carrier insurance which is more expensive deductible wise but also covers loss and theft. Perhaps ATT has something similar?
Sent from my SM-N930P using Tapatalk

I had Square trade for the note 4. When it was water damaged they told my they could only send it of to be fixed as they did not have any replacements. If it couldn't be fixed they would pay their determined amount. Not too bad overall but you could end up waiting a week or longer. Customer service is little hard to understand at times.
It took about 2 weeks to resolve my daughters claim.
That plan was 6.00 per mo with a 75.00 deductible
Also they DO NOT cover theft or loss

-BoneZ- said:
Check this one:
https://upsie.com/smartphone-warranty/
Click to expand...
Click to collapse
I just emailed their customer service and they told me that they do NOT cover international phones. I really loved their prices and philosophy on warranty service.

Try www.worthavegroup.com They are an independent insurance company, not one of the big guys, but I know they cover smart phones. They are big in the institutional world. They are the only ones we are allowed to use to cover our kids school assigned technology. (My kid has an iPad given to her by the school and if she breaks it we owe the school $600) It has a $0 deductible on the ipad, but the smartphones have a $50 deductible. Not too bad.
Several of the kids have shattered screens, and there have been no complaints that I have heard.

DuffmasterFresh said:
I just emailed their customer service and they told me that they do NOT cover international phones. I really loved their prices and philosophy on warranty service.
Click to expand...
Click to collapse
That was my dilemma. No insurer's want to cover international phone especially if they don't have manufacturers warranty. Even upsie said the same thing. Samsung won't honor your international warranty if your not in the country of origin of the phone. Order from B & H photo as they allow you to buy square trade at time of purchase
Sent from my Nexus 6P using Tapatalk

I had Liberty Mutual for my renter's and now Homeowner policy. They have a Computer Endorsement add on for $19 a year with a $50 deductible I believe. I've had to use it twice and my yearly rates didn't increase.

naruto.ninjakid said:
That was my dilemma. No insurer's want to cover international phone especially if they don't have manufacturers warranty. Even upsie said the same thing. Samsung won't honor your international warranty if your not in the country of origin of the phone. Order from B & H photo as they allow you to buy square trade at time of purchase.
Click to expand...
Click to collapse
I was going to order from B&H but they don't have the DUOS dual sim version of the phone, so I had to order from the ebay link in my original post. The seller stated on the ebay posting that their phones do come with a 1-year Samsung Warranty, but they did not specify how to actually use that warranty.

DuffmasterFresh said:
I was going to order from B&H but they don't have the DUOS dual sim version of the phone, so I had to order from the ebay link in my original post. The seller stated on the ebay posting that their phones do come with a 1-year Samsung Warranty, but they did not specify how to actually use that warranty.
Click to expand...
Click to collapse
Lol I was watching that listing. I think the seller is lying. I emailed them about the warranty specifics and how would Samsung honor it and they said they would get back to me with clarification. No reply for days. I emailed them again and they said there looking into it. I wouldn't be surprised if they try to warranty the device themselves. I just need the peace of mind so I'm going with B&H since they may be. More inclined to help me later since there an actual organization. Maybe they will get Duos model later not sure.
Sent from my Nexus 6P using Tapatalk

For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."

DuffmasterFresh said:
I'm on AT&T here in the United States and I have purchased the Unlocked Galaxy Note 7 Dual Sim International Version (HERE)
The seller stated that it has a 1-Year Samsung Warranty, as all Samsung devices should have. But, being how expensive this phone is and how the gorilla glass 5 is apparently a scratch magnet, I was considering purchasing not only a case, but a protection plan. Who has experience with 3rd party insurance and protection plans? Any recommendations or experience?
I only know of the following:
SamsungProtectionPlus (only if I purchase from a Samsung authorized retailer)
SquareTrade
Mobile Rhino
Click to expand...
Click to collapse
Protection Plus, through the phone app.

ProtectCell Mobile Protection from Fortegra.....I believe is only for USAA Members. I lost my S7 edge pay the $150 deductible and got my replacement phone in 2 business day.

jojorios said:
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
Click to expand...
Click to collapse
Go through B & H and you can get squaretrade
Sent from my Nexus 6P using Tapatalk

naruto.ninjakid said:
Lol I was watching that listing. I think the seller is lying. I emailed them about the warranty specifics and how would Samsung honor it and they said they would get back to me with clarification. No reply for days. I emailed them again and they said there looking into it. I wouldn't be surprised if they try to warranty the device themselves. I just need the peace of mind so I'm going with B&H since they may be. More inclined to help me later since there an actual organization. Maybe they will get Duos model later not sure.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
They have so many positive reviews that I risked it and trusted them. They said I would get it by Friday and it turns out I won't have it until Monday. It's shipping from Singapore, so maybe they want us to ship the phone back to Singapore and then they would warranty it? I'm interested in that. It seems to me like the international version of the phone cannot be warrantied at all.

jojorios said:
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
Click to expand...
Click to collapse
Well damn... so it looks like we may not be able to get the International version of the phone warrantied. :/

naruto.ninjakid said:
Go through B & H and you can get squaretrade
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
When I asked about this I had specifically asked them about buying it through b&h since they were offering square trade with the purchase.
Sent from my SAMSUNG-SM-N915A using Tapatalk

Guys I was worried just like you. When you click add to cart on B & H it gives you the option for 1 or 2 years of squaretrade.
Here is the reply I got from squaretrade.
" Thank you for considering SquaeTrade.*
SquareTrade does cover cell phones purchased brand new as long as the warranty is purchased within 30 days of the phone's purchase date. You can also switch to SquareTrade if the phone is insured through the carrier's insurance at the time you purchase our plan. Having said that, B&H is one of our resellers. If you are planning on purchasing the phone through them, it is highly recommended you buy the SquareTrade plan through them as well.*
You can simply request one of the representatives there to assist you with locating the best plan for the phone and they will be able to do so.*
If you have any more questions, please feel free to reply to this email. Otherwise you can also visitsquaretrade.com/help.
Thank you,
Ally
SquareTrade Care Specialist "
So we should be safe I hope.
DuffmasterFresh said:
They have so many positive reviews that I risked it and trusted them. They said I would get it by Friday and it turns out I won't have it until Monday. It's shipping from Singapore, so maybe they want us to ship the phone back to Singapore and then they would warranty it? I'm interested in that. It seems to me like the international version of the phone cannot be warrantied at all.
Click to expand...
Click to collapse
DuffmasterFresh said:
Well damn... so it looks like we may not be able to get the International version of the phone warrantied. :/
Click to expand...
Click to collapse
jojorios said:
When I asked about this I had specifically asked them about buying it through b&h since they were offering square trade with the purchase.
Sent from my SAMSUNG-SM-N915A using Tapatalk
Click to expand...
Click to collapse
Sent from my Nexus 6P using Tapatalk

They are kind of contradicting themselves. Because Samsung won't warranty a phone bought out of country. I wonder if they are assuming that B&H as a reseller always has phones that have manufacturer warranty.
Sent from my SAMSUNG-SM-N915A using Tapatalk

Recall with no receipt from Craigslist.

I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?

evrycard said:
I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?
Click to expand...
Click to collapse
I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement

CerveCesar said:
I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement
Click to expand...
Click to collapse
Where can I find a Samsung store? I don't see any store locator on Samsung web site?

evrycard said:
Where can I find a Samsung store? I don't see any store locator on Samsung web site?
Click to expand...
Click to collapse
You need to call 1800-Samsung they tell you where to go✌
Sent from my SM-N930F using XDA-Developers mobile app

my brother bought one verizon from craigslist and brought it to saudi arabia, it was in blue color as its not available here, so i asked samsung saudi facebook page and they redirected me to a local store, refund went smooth, got the cash already.
P.S. i didnt had payment receipt either. They even let me keep all the accessories.

It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.

BarryH_GEG said:
It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.
Click to expand...
Click to collapse
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.

harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
Click to expand...
Click to collapse
I agree, this is ridiculous.

harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
Click to expand...
Click to collapse
Very true on the dealer thing

I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
Sent from my SM-N930F using XDA-Developers mobile app

rocky4j said:
I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Did you have to return the old phone?
Can you post the name and address of whom you dealt with?

damn i didnt think it would be an issue. the imei should be in samsungs database and they should be able to send u a return shipping package to send it off i would think. once they have the recalled one i would think they would just send u the replacement. i am shocked it isn't that simple. like said before if i am driving a chevy and there is a recall i can take it to any chevy dealership and have it fixed no questions asked. with the whole fiasco and bad publicity samsung is getting i would think they would be bending over backwards to make the whole exchange process as smooth as possible.

I bought my note 7 off of kijiji (similar to Craigslist, here in Canada). When the note 7 was being recalled, I contacted the seller and he said Samsung is still in the process of how to handle the exchange program and would keep me updated. The same day in which the replacement form website opened up, he sent me the link. Nice guy.
Anyways try contacting the seller if you still have his/her number. If seller doesn't respond, call Samsung customer support. Good luck in getting your replacement device.

evrycard said:
Did you have to return the old phone?
Can you post the name and address of whom you dealt with?
Click to expand...
Click to collapse
Email [email protected]
Had to return the old phone.
Sent from my SM-N930F using XDA-Developers mobile app

I just send an email to this address, anybody able to confirm this email works for the USA?
[email protected]