Hey guys,
Im gonna buy my note II in less than 12 hours. And i have been wondering how do i ensure that the device is an original set? You see here in Malaysia (thats in Asia) AP sets and SME sets are quite popular as they are cheap. So please guide me . I am gonna buy straight from a samsung distributor. Thanks!
Unless i buy from samsungs official booth, its obviousky a original set right?
Wtf you on about
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ChimpNippl3s said:
Wtf you on about
Sent from my GT-N7100 using xda premium
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I second this.
Are you worried about buying a knock off or something like that?
He's afraid of getting an Android 8000 lol.
Sent from my HTC One X using Tapatalk 2
Yeah! im worried that it'll be not an original set!
What are AP and SME?
Check the box seals, and make sure they're not broken. There are 3 seals. 2 small generic ones, and one larger one which displays the IMEI number, and under it, the model colour. Then you could open it up on site, and check that the seal IMEI matches the phones one by pressing *#06# on the dialler.
The price of your phone should be a big sign whether it's real or not.
If it's from the re-distributor, then there's some credibility there, still not 100%.
I'm sure it'll be fine.
thanks
AjunNg said:
What are AP and SME?
Check the box seals, and make sure they're not broken. There are 3 seals. 2 small generic ones, and one larger one which displays the IMEI number, and under it, the model colour. Then you could open it up on site, and check that the seal IMEI matches the phones one by pressing *#06# on the dialler.
The price of your phone should be a big sign whether it's real or not.
If it's from the re-distributor, then there's some credibility there, still not 100%.
I'm sure it'll be fine.
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Thank you very much!
Now i can be more assured when im gonna buy!
AP -approved products, they are original bt from other countries so the shop dealers provide their own warranty
i dont like that,
SME- im nt very sure some say are fake or made by own country, nt imported
Anyway, if I'm buying from an authorised dealer (the shop name is in their website) it should be ok rite? I can be assured of an original set rite?
imrhay said:
Anyway, if I'm buying from an authorised dealer (the shop name is in their website) it should be ok rite? I can be assured of an original set rite?
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How can anyone here possible know that? Claiming they're an authorised dealer doesn't necessarily make it so. Just check the seals and that the IMEI matches.
FloatingFatMan said:
How can anyone here possible know that? Claiming they're an authorised dealer doesn't necessarily make it so. Just check the seals and that the IMEI matches.
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Okay, I'll check the seals and IMEI
imrhay said:
Okay, I'll check the seals and IMEI
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Yes, I think that this is the best you can do. But if you're going to a Samsung Authorized Dealer, they should sell you only the phones from Samsung, not knockoffs or phones imported from other countries..... I don't know how it works there, but here in Spain, all retailers can only carry Spanish version of their phones. Amazon is the only place i know where they show [imported from ....]. In fact, I got mine imported from Germany because I prefer their updates over the Spanish ones! haha. This is my third German imported phone. Also, warranty here in Europe covers ALL European countries. So if I move from country to country within Europe, it's still covered. But I don't know how it works where you live. Sorry I couldn't be of more help. Just check to make sure the box is sealed, and everything looks legit. Don't be afraid to just stand there and open the box in front of them, inspect the phone and everything.
zkyevolved said:
Yes, I think that this is the best you can do. But if you're going to a Samsung Authorized Dealer, they should sell you only the phones from Samsung, not knockoffs or phones imported from other countries..... I don't know how it works there, but here in Spain, all retailers can only carry Spanish version of their phones. Amazon is the only place i know where they show [imported from ....]. In fact, I got mine imported from Germany because I prefer their updates over the Spanish ones! haha. This is my third German imported phone. Also, warranty here in Europe covers ALL European countries. So if I move from country to country within Europe, it's still covered. But I don't know how it works where you live. Sorry I couldn't be of more help. Just check to make sure the box is sealed, and everything looks legit. Don't be afraid to just stand there and open the box in front of them, inspect the phone and everything.
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Yes, warranty on repairs is no problem, BUT in case of a replacement you either get one from the dealer where you bought the phone from or ship it to a service center in the country the phone was imported from so Samsung can replace it!. Samsung Spain will not replace it.
gee2012 said:
Yes, warranty on repairs is no problem, BUT in case of a replacement you either get one from the dealer where you bought the phone from or ship it to a service center in the country the phone was imported from so Samsung can replace it!. Samsung Spain will not replace it.
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Ahh really?
Here they do. Because I bought it in Spain (Amazon Spain), therefore even though it's an imported product, it is 100% valid here and so any service center must repair it, or offer a replacement. Regardless, I'd still send it to Amazon because they're just the best with their policies.
zkyevolved said:
Ahh really?
Here they do. Because I bought it in Spain (Amazon Spain), therefore even though it's an imported product, it is 100% valid here and so any service center must repair it, or offer a replacement. Regardless, I'd still send it to Amazon because they're just the best with their policies.
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Yes realy mate. that`s how it works. I almost bought a French device through a Ducht webshop so i called Samsung Netherlands and they explained me how repairs and exchanges are beeing handled in the EU. I`am talking about Samsung`s policy and not Amazon`s, They will ship the faulty device to the country of origin where they will exchange the device with a working one.
Get bill and check IMEI on Samsung warranty check site...
Fired From My FireDevice
Related
I bought my note II off of amazon and got it yesterday. But something's been bothering me all along
1. There were no seals on the box that came, except for a one that was put on my the seller.
2. Most of the unlocked samsung phones I got were made in Korea. This was made in China,
3. I checked my IMEI number and the7th and 8th digits are 05, and I don't even know which country that is.
4. I can see that the seller carefully took off some sticker that was originally on the packaging.
The most bothersome is that the seal was not there. I know from all previous samsung phones that they come with seals of authenticity. And now I can't even get a full return since I opened it. Should I still be suspicious of this phone and return it? (The restocking fee is small)
minnkwonn said:
I bought my note II off of amazon and got it yesterday. But something's been bothering me all along
1. There were no seals on the box that came, except for a one that was put on my the seller.
2. Most of the unlocked samsung phones I got were made in Korea. This was made in China,
3. I checked my IMEI number and the7th and 8th digits are 05, and I don't even know which country that is.
4. I can see that the seller carefully took off some sticker that was originally on the packaging.
The most bothersome is that the seal was not there. I know from all previous samsung phones that they come with seals of authenticity. And now I can't even get a full return since I opened it. Should I still be suspicious of this phone and return it? (The restocking fee is small)
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How much did it cost you?
dkim3 said:
How much did it cost you?
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It cost me about $650
minnkwonn said:
It cost me about $650
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Inspect the handset thoroughly. Run it through some strenuous benchmarks like AnTuTu, CF-Bench, or Quadrant repeatedly; put it under load to see if it's stable and doesn't crash/reboot. Look for physical/water damage, hairline scratches and cracks. Go over the thing CSI style; and if you find no fault(s) and/or defect(s), I'd say keep it. Then again, if you've just got one of those feelings, you may be better off returning it. You may have gotten a refurbished handset or one that someone else returned, but it doesn't sound like you got a fake. Also, I have heard stories like yours too many times to count. It's always the same.
i.e. "I ordered a Samsung Galaxy such and such from Amazon last week. Today, when it finally came, I opened up the shipping package to discover that the product's box had already been opened and that the Samsung tamper seal had been broken. Did I get a fake and/or used phone, tablet, etc.?"
If it's any consolation, your experience seems to be the norm on Amazon. Also, when you're in the U.S. and order an international handset, sometimes the seller breaks the seal and opens the box to remove the European, or Asian, or whatever power adapter was in there and replace it with a North American power adapter. Did your GT-N7100 come with a North American A.C. power adapter?
Sent from my GT-N7100 using XDA Premium HD app
If you can prove it is fraud, i doubt your credit card would think twice about reversing charges.
Sent from my HTC Vision using xda app-developers app
Mister_Mxyzptlk said:
Inspect the handset thoroughly. Run it through some strenuous benchmarks like AnTuTu, CF-Bench, or Quadrant repeatedly; put it under load to see if it's stable and doesn't crash/reboot. Look for physical/water damage, hairline scratches and cracks. Go over the thing CSI style; and if you find no fault(s) and/or defect(s), I'd say keep it. Then again, if you've just got one of those feelings, you may be better off returning it. You may have gotten a refurbished handset or one that someone else returned, but it doesn't sound like you got a fake. Also, I have heard stories like yours too many times to count. It's always the same.
i.e. "I ordered a Samsung Galaxy such and such from Amazon last week. Today, when it finally came, I opened up the shipping package to discover that the product's box had already been opened and that the Samsung tamper seal had been broken. Did I get a fake and/or used phone, tablet, etc.?"
If it's any consolation, your experience seems to be the norm on Amazon. Also, when you're in the U.S. and order an international handset, sometimes the seller breaks the seal and opens the box to remove the European, or Asian, or whatever power adapter was in there and replace it with a North American power adapter. Did your GT-N7100 come with a North American A.C. power adapter?
Sent from my GT-N7100 using XDA Premium HD app
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It came with the American Adapter. also, I checked with Samsung on the IMEI and serial number. They don't seem to recognize the IMEI or the serial number. Do you think that this signifies anything?
minnkwonn said:
It came with the American Adapter. also, I checked with Samsung on the IMEI and serial number. They don't seem to recognize the IMEI or the serial number. Do you think that this signifies anything?
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now that sounds realllll fishhy.
Write amazon and return it saying that Samsung doesn't recognize the devices serial number and that there was no seal on the box and you'd simply like to return it.
Did you get it from Amazon directly or from a seller dealer online selling through Amazon? I see the merchant program to be exactly like ebay. Suspicious in every way. I usually don't buy expensive electronics from eBay for that reason, you just never know. I leave screen protector and cases and other simple things to ebay and amazon direct for really important things. Or even stores gotta support real stores too sometimes if they're similarly priced.
Sent from my GT-N7100 using Tapatalk 2
Every real note 2 should get 3/4 those stickers right?
Sent from my GT-N7100 using xda app-developers app
minnkwonn said:
It came with the American Adapter. also, I checked with Samsung on the IMEI and serial number. They don't seem to recognize the IMEI or the serial number. Do you think that this signifies anything?
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Where did u check your imei number ?
Samsung.com or samsung.com/uk or samsung.com/cn ?
If your phone from China check Samsung. com/cn
And other thing it can't be fake for $650. Sellers open boxs only to change wall charger. Im sure 60% of people will leave bad feedbacks because charger got another standard.
Regards.
Enjoy your phone man.
Wow 05 is my country
Sent from my GT-N7000 using xda premium
Sounds a little iffy to me.
minnkwonn said:
It came with the American Adapter. also, I checked with Samsung on the IMEI and serial number. They don't seem to recognize the IMEI or the serial number. Do you think that this signifies anything?
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That doesn't really mean much. It's an import, so Samsung US wouldn't have that info. Do an IMEI lookup online and see what info you get.
This'll tell you what model phone you have. Insert IMEI.
http://imei-number.com/imei-number-lookup/
Sent from my GT-N7100 using XDA Premium HD app
I bought my note from official reseller in Poland and my 7 and 8 imei digits are 05.
Wysyłane z mojego GT-N7100 za pomocą Tapatalk 2
Samsung USA has never officially released n7100/7105 in USA. North American models are different but there are many American users with international version Note 2s. The International version of Note 2s are acquired by indirect route or third party. So they do not have it in the Samsung USA database.
Sent from my GT-N8013 using xda app-developers app
mine is also 05
Upload some pictures of it? people on here will be able to tell if its a fake or not, I had the same problem with ebay with the galaxy nexus. would tell me no sim is inserted and after a while i put in the manual apn setting and it finally registered that there was a sim in the phone. but that something completely different from your case. if it is fake hope you get a full refund as mine refused to refund me so i had to open a dispute and still never got a refund as id opened the box. good luck
The open box does not necessarily mean it's a fake. But it may be a returned item. Did all the accessory come in their original packaging? As for the phone itself if it's a knock off of it will most probably not have JB. And as another user suggested a simple benchmark test will tell you if you have a genuine note. And if its a knock off with same performance of the original..... Well its a knock off you want to keep!!! Looool
Post a pic.
It's real. Relax.
I bought a Galaxy Note 2 from amazon here in the UK , however the phone that arrived appears to be from India. Should I return it to the seller? If I decide to keep it, can I use the warranty? I'm puzzled.
Sent from my GT-I9000
There shouldn't be any problem. If you want u can flash original UK rom on it and u will gwt updates and everything like phone bought in UK. And as far as i know Samsung has world wide warranty.
Sent from my GT-I9505 using xda premium
tom_bombadill said:
There shouldn't be any problem. If you want u can flash original UK rom on it and u will gwt updates and everything like phone bought in UK. And as far as i know Samsung has world wide warranty.
Sent from my GT-I9505 using xda premium
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" And as far as i know Samsung has world wide warranty."
Can anyone confirm this?
Sent from my GT-I9000
Samsung dont have international warranty..
The warranty applies to country of the invoice, if you have a uk invoice than you have a valid warranty in UK and maybe in EU...No problem if it was a imported phone, it is only a problem if the N7100 reference didnt exist in UK, that is not the case.
If it has a India warranty you have to pay to repair it on UK..
Taken from warranty information ( UK Samsung website )
"Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome."
badanas said:
Samsung dont have international warranty..
The warranty applies to country of the invoice, if you have a uk invoice than you have a valid warranty in UK and maybe in EU...No problem if it was a imported phone, it is only a problem if the N7100 reference didnt exist in UK, that is not the case.
If it has a India warranty you have to pay to repair it on UK..
Taken from warranty information ( UK Samsung website )
"Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome."
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Since I bought it on Amazon UK, does that mean I have warranty?
amerkiller1995 said:
Since I bought it on Amazon UK, does that mean I have warranty?
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You bought it directly to amazon? Or it is a seller in amazon? If it was bought directly to amazon you dont have any problems...
badanas said:
You bought it directly to amazon? Or it is a seller in amazon? If it was bought directly to amazon you dont have any problems...
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Items Ordered Price
1 of: Samsung Galaxy Note 2 16GB SIM-Free Smartphone - Titanium Grey
Condition: New
Sold by: TopT (seller profile)
That is not amazon. The seller is TopT so its a third party seller. You would have to deal with that vendor which is a pain and some of them don't care once item is sold.
sabre31 said:
That is not amazon. The seller is TopT so its a third party seller. You would have to deal with that vendor which is a pain and some of them don't care once item is sold.
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Thanks for your help, I'll try to return it. I'll keep this topic updated.
Yeah next time when buying from amazon make sure it says ships and sold by Amazon usually its right below the price and buy it button.
For those interested, I contacted the seller about this issue and he said he'll give me 12 months of warranty himself, so I decided to keep the phone.
amerkiller1995 said:
For those interested, I contacted the seller about this issue and he said he'll give me 12 months of warranty himself, so I decided to keep the phone.
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be smart and react now as its seller warranty so he will get it repaired by himself if anything wrong happens than he will make extra charges saying that this defects has been caused by the user i.e.you so ultimately a lot of fuss for later use .
better return the device now and ask for a complete return and by from an authorized seller that provides warranty from company i.e samsung
as seller warranty phones comes at very low price from the original atleast a 20-30% price drop expected .
shhbz said:
be smart and react now as its seller warranty so he will get it repaired by himself if anything wrong happens than he will make extra charges saying that this defects has been caused by the user i.e.you so ultimately a lot of fuss for later use .
better return the device now and ask for a complete return and by from an authorized seller that provides warranty from company i.e samsung
as seller warranty phones comes at very low price from the original atleast a 20-30% price drop expected .
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I'm willing to take the risk, a year from now on repairs should will be cheap so that's not a problem. Also my chip is 0xf7, so SDS-free.
amerkiller1995 said:
I'm willing to take the risk, a year from now on repairs should will be cheap so that's not a problem. Also my chip is 0xf7, so SDS-free.
Click to expand...
Click to collapse
well then you are good to go flashing custom. enjoy flashing :good: xda
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
you had been con by the seller.
there no such as international warranty for samsung smartphone afaik.
Samsung does not have international warranty, it applies to all countries.
What a shame Samsung sails phones with faulty chip and not accept the warranty.
Sent from my GT-N7100 using Tapatalk 2
this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !
n4naveen said:
this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !
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Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
Sent from my GT-N5110 using xda app-developers app
wsw-wyatt-earp said:
Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
Sent from my GT-N5110 using xda app-developers app
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First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
Sent from my GT-N7100 using Tapatalk 2
Got a friend, a lawyer? Ask him! Can't compare with Europe of course, but I think you have the right to get it done from Samsung, also in India :good:
vagsvag said:
First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
Sent from my GT-N7100 using Tapatalk 2
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You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
Sent from my GT-N5110 using xda app-developers app
I was conned by a shop too (in my home country) who sold a grey market item at full price, when my Note 2 got SDS I ended up having to pay US$100 to get it fixed. The phone was only 8 months old when SDS struck. I travel a lot and often bought items in the countries I visited. I realized warranty will be local but I expect the items will be usable for at least 3 years, however my Note 2 died after only 8 months of normal usage (e-mail, browsing, youtube). The phone even was at the latest stock 4.1.2 rom (supposedly contains the bug fix) when it died.
SDS is clearly a manufacturing defect issue, it happens to Galaxy S3 and Note 2 and who knows maybe Note 3 or S4 in next few months.. So many people were complaining about it on the Internet, it should be enough to warrant a product recall or replacement regardless of country of purchase.
This is gonna be my last Samsung phone.
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
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Click to collapse
I m in singapore.
First of all, did u bought from authorised samsung retailer ?
Or u just bought it at neighbourhood shops like in shophouses or chinatown shops, or simlim shops?
To make a very clear, if u bought it at samsung authorised retailer, there's no way they con u. Down here consumer is fully protected by lemon law. So official retailers won't do such thing.
If u r sayin the price is $750 most likely u were not buying from authorised dealer, and u r being con by the individual shop.
But to be frank, since first time I use handphone, nokia, siemens, samsung, there's no such thing as international warranty.
I m sorry, but a lesson learn for u.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
wsw-wyatt-earp said:
You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
Sent from my GT-N5110 using xda app-developers app
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Click to collapse
This is different is not the same. Samsung sailed faulty devices and rejected the warranty. The problem was known from s3 and they continued to sell the same faulty material probably because they had big stock. Here we heard from users that they send them phones to warranty replacement and the phone many times came back with the same type faulty chip. This is totally wrong and there is no excuse for them.
Sent from my GT-N7100 using Tapatalk 2
vagsvag said:
Samsung sailed faulty devices and rejected the warranty.
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Click to collapse
1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.
EP2008 said:
1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.
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Click to collapse
What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
Sent from my GT-N7100 using Tapatalk 2
vagsvag said:
What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
Sent from my GT-N7100 using Tapatalk 2
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Click to collapse
Sorry mate.
Not defending samsung, neither working for samsung. But, from a point of businessman view, when his/her company has produce some fault products, he/she won't throw away the products.
Instead they will still try to sell until the products stock is zero, and if any customer come back with a valid warranty, his/her company will honour it. That is what business world like.
The case of the OP is different, he has been con by unauthorised reseller by confirming him there's an international warranty for the said product if purchase from the said retailer.
And the OP has carelessly accept it without any further checking on the warranty card.
We, as a consumer have to be more careful in purchasing the products that we want.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more questions and I asked to excuse me for them hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
Now if you are sailing faulty hi end devices and you have the knowledge of this and after you are saying sorry I can't accept your warranty because of my policy sorry but this is naming cheating in my country not company policy.
Sent from my GT-N7100 using Tapatalk 2
vagsvag said:
OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more question and I asked to excuse me for his hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
Sent from my GT-N7100 using Tapatalk 2
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Click to collapse
I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
Foreign smartphone repairs
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
Click to expand...
Click to collapse
You should send it to Samsung Singapore for repair, don't forget to send an invoice copy, you must pay to send and receive it back...
But, first contact Samsung Singapore to agree all details.
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
Click to expand...
Click to collapse
In all countrys except ones from the European Union there is a warranty specific to each country. In the EU there is a free market and that is why the warranty of an electronic device bought from any of the EU countrys is valid in any country part of EU.
antique_sonic said:
I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
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Click to collapse
Listen mate if you are experienced with sales you know where you put your money. All your money to put somewhere and after etc etc is not for me not for my age not for my experience, second is the same Samsung Korea factory in Singapore and India no? why to don't change his phone?
And all time mate you speaking about country policy etc, for the part that they are sailing faulty hi end (700+ us dollars) devices and they have the knowledge of this what you have to say? Can you answer me please?
Sent from my GT-N7100 using Tapatalk 2
Just checked over my device and some you tube video posts.. a few things.
I got the P605 from ATGSM.com.
The box was sealed with sticker and all.
Inside the box there were no replacement stylus tips (as seen in all the you tube reviews)
Also the box does not look like any of the boxes i see in the reviews. I take it that the version they shipped me is originally the Hong Kong.
There were no specs on the box.
Did I get a fake...a clone....... What do I do now. I can post a pic of the box if you need to see it.
I need some serious help. I paid over $700 for this device. I just want to make sure its the real deal. Especially seeing how there are so many fakes out there. Please help.
alynch75 said:
Just checked over my device and some you tube video posts.. a few things.
I got the P605 from ATGSM.com.
The box was sealed with sticker and all.
Inside the box there were no replacement stylus tips (as seen in all the you tube reviews)
Also the box does not look like any of the boxes i see in the reviews. I take it that the version they shipped me is originally the Hong Kong.
There were no specs on the box.
Did I get a fake...a clone....... What do I do now. I can post a pic of the box if you need to see it.
I need some serious help. I paid over $700 for this device. I just want to make sure its the real deal. Especially seeing how there are so many fakes out there. Please help.
Click to expand...
Click to collapse
Photo's can always be helpful........ please post some.
Photo of back of box
kkretch said:
Photo's can always be helpful........ please post some.
Click to expand...
Click to collapse
Here is a picture of the back of the box. Please help me.
Run the antutu benchmark and post the result
Gesendet von meinem SM-P600 mit Tapatalk
Send the device pics
Sent from my C6806 using XDA Premium 4 mobile app
alynch75 said:
Here is a picture of the back of the box. Please help me.
Click to expand...
Click to collapse
Your box is not the same as the one in these video's, so I see what you are talking about. Besides the extra tips was anything else missing or different is your box? Your tamper sticker looks like it was placed over another one, what do you think when you look at it?
Can you post more photo's like side label and front of your box.
alynch75 said:
Here is a picture of the back of the box. Please help me.
Click to expand...
Click to collapse
I bought a P605 via Negri Electronics a couple of weeks ago, and it was in an identical box to the one in your picture. My box also didn't have any spare stylus tips. Also had a Hongkong style adapter, which Negri provided a US adapter in the outer package.
I suppose the HK version just doesn't come with spare tips?
It seems real to me.
Photos of Results
marshwc said:
I bought a P605 via Negri Electronics a couple of weeks ago, and it was in an identical box to the one in your picture. My box also didn't have any spare stylus tips. Also had a Hongkong style adapter, which Negri provided a US adapter in the outer package.
I suppose the HK version just doesn't come with spare tips?
It seems real to me.
Click to expand...
Click to collapse
alynch75 said:
Here is a picture of the back of the box. Please help me.
Click to expand...
Click to collapse
kkretch said:
Photo's can always be helpful........ please post some.
Click to expand...
Click to collapse
See results in photos
You can chill out, HK SM-P605 doesnt have extra stylus tips and the box is geniune. I bought myself from ebay and the box looks exactly same and there were no extra stylus tips too in the box. Here u can se for u self HK version box: http://item.taobao.com/item.htm?id=20037026123
HK version is SM-P6050ZWETGY and you can see it by download Phone Info from playstore.
One thing is, u must choose HK, first time start the tab, or u will miss out 900HK dollar worth contents gifts, well if u want them and there were no special really. http://www.samsung.com/hk_en/consum...e-tablet/SM-P6050ZWETGY?tabname=content-gifts
edit:
Turn off Power Saving mode while running benchmarks and u will get higher scores.
Just making sure
dt33 said:
You can chill out, HK SM-P605 doesnt have extra stylus tips and the box is geniune. I bought myself from ebay and the box looks exactly same and there were no extra stylus tips too in the box. Here u can se for u self HK version box: http://item.taobao.com/item.htm?id=20037026123
HK version is SM-P6050ZWETGY and you can see it by download Phone Info from playstore.
One thing is, u must choose HK, first time start the tab, or u will miss out 900HK dollar worth contents gifts, well if u want them and there were no special really. http://www.samsung.com/hk_en/consum...e-tablet/SM-P6050ZWETGY?tabname=content-gifts
edit:
Turn off Power Saving mode while running benchmarks and u will get higher scores.
Click to expand...
Click to collapse
Okay turned off power saving and results were off the charts. I just want o make sure...
Is there anyway to get $50 samsung credit and the $25 Google play credit
alynch75 said:
Okay turned off power saving and results were off the charts. I just want o make sure...
Is there anyway to get $50 samsung credit and the $25 Google play credit
Click to expand...
Click to collapse
Thats for US version only and we got HK version, so no. Too bad HK contents isnt worth a dime and here in Sweden, we got any **** free contents gifts and still the SM-P605 cost damn over 1100 US. -.-
marshwc said:
I bought a P605 via Negri Electronics a couple of weeks ago, and it was in an identical box to the one in your picture. My box also didn't have any spare stylus tips. Also had a Hongkong style adapter, which Negri provided a US adapter in the outer package.
I suppose the HK version just doesn't come with spare tips?
It seems real to me.
Click to expand...
Click to collapse
You got no idea of the Negri problems with the Note 3 obviously.
I feel sorry for anybody buying stuff from them.
The stories are hard to believe yet true.
What problems.
les_garten said:
You got no idea of the Negri problems with the Note 3 obviously.
I feel sorry for anybody buying stuff from them.
The stories are hard to believe yet true.
Click to expand...
Click to collapse
What problems with NEGRI? Please enlighten me.
les_garten said:
You got no idea of the Negri problems with the Note 3 obviously.
I feel sorry for anybody buying stuff from them.
The stories are hard to believe yet true.
Click to expand...
Click to collapse
I bought my N-8000 and SM-P601 from Negri and had no issues. The only problems I heard regarding the N3 and Negri was that some carrier devices they sold, mostly T-Mobile, that had their IMEI's reported stolen after people received them and started using them. Since Negri doesn't build devices and most of what they sell is grey market and imported from other countries they are kind of at the mercy of their suppliers. As far as I know they stood behind the devices with bad IMEI's and replaced or refunded them. If you're in the U.S. and buying a SM-P601/5, no matter who you're buying it from, you're taking a chance as to its origins, condition, and country of sale (which can't be the U.S. because neither is sold here). And know that none of them have a Samsung warranty because they're grey market. Negri, Expansys, and NewEgg are the biggest sellers of Samsung grey market devices in the U.S. and I've purchased from all three. My experiences have been fine but I've heard complaints (some horror stories) on all three. With grey market goods there's no such thing as Best Buy. And Amazon doesn't count; all their unlocked devices are sold via marketplace sellers.
BarryH_GEG said:
I bought my N-8000 and SM-P601 from Negri and had no issues. The only problems I heard regarding the N3 and Negri was that some carrier devices they sold, mostly T-Mobile, that had their IMEI's reported stolen after people received them and started using them. Since Negri doesn't build devices and most of what they sell is grey market and imported from other countries they are kind of at the mercy of their suppliers. As far as I know they stood behind the devices with bad IMEI's and replaced or refunded them. If you're in the U.S. and buying a SM-P601/5, no matter who you're buying it from, you're taking a chance as to its origins, condition, and country of sale (which can't be the U.S. because neither is sold here). And know that none of them have a Samsung warranty because they're grey market. Negri, Expansys, and NewEgg are the biggest sellers of Samsung grey market devices in the U.S. and I've purchased from all three. My experiences have been fine but I've heard complaints (some horror stories) on all three. With grey market goods there's no such thing as Best Buy. And Amazon doesn't count; all their unlocked devices are sold via marketplace sellers.
Click to expand...
Click to collapse
They were selling used as new
They were selling stolen as new
They were selling phones with the seals broken that were still locked as unlocked and new
They were selling Phones that were rooted as new
They were selling Phones that were already Knox tripped as new
This is just a small list of the things they pulled
If you read the TMO Note 3 thread thread, I don't know how you would do business with them, absolutely despicable.
les_garten said:
If you read the TMO Note 3 thread thread, I don't know how you would do business with them, absolutely despicable.
Click to expand...
Click to collapse
I'd read the thread before I bought my P-601 from them. All their Samsung HSPA devices come from the Samsung dealer in Trinidad. They had the P601 before anyone else reselling them in the U.S. did and it arrived in its shrink wrap and was perfect. The shrink wrapped Trinidadian N-8000 I got last year arrived with a bad display. Negri paid return shipping and overnighted me a new one (which was perfect). I asked where their LTE P-605's came from and they said Asia. I personally am not interested in any Asian-sourced imports because the s/w and Hub access are funky when used in the U.S. Software wise, Trinidad and Latin America are the most compatible. That's why I got a P-601. When people ask me where to buy Samsung grey market devices I mention the three company's above. I share my experiences (and the horror stories, lack of warranty, and other risks) and tell them to avoid PayPal (Amazon Payments is an option with Negri) and use a "customer friendly" credit card like Amex. I'm sorry some people got burned over the N3 but it doesn't change my positive experiences.
Same problem but got the solution.
alynch75 said:
Just checked over my device and some you tube video posts.. a few things.
I got the P605 from ATGSM.com.
The box was sealed with sticker and all.
Inside the box there were no replacement stylus tips (as seen in all the you tube reviews)
Also the box does not look like any of the boxes i see in the reviews. I take it that the version they shipped me is originally the Hong Kong.
There were no specs on the box.
Did I get a fake...a clone....... What do I do now. I can post a pic of the box if you need to see it.
I need some serious help. I paid over $700 for this device. I just want to make sure its the real deal. Especially seeing how there are so many fakes out there. Please help.
Click to expand...
Click to collapse
Power saving mode should be off........ It's working... Thanks to dt33
I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?
evrycard said:
I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?
Click to expand...
Click to collapse
I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement
CerveCesar said:
I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement
Click to expand...
Click to collapse
Where can I find a Samsung store? I don't see any store locator on Samsung web site?
evrycard said:
Where can I find a Samsung store? I don't see any store locator on Samsung web site?
Click to expand...
Click to collapse
You need to call 1800-Samsung they tell you where to go✌
Sent from my SM-N930F using XDA-Developers mobile app
my brother bought one verizon from craigslist and brought it to saudi arabia, it was in blue color as its not available here, so i asked samsung saudi facebook page and they redirected me to a local store, refund went smooth, got the cash already.
P.S. i didnt had payment receipt either. They even let me keep all the accessories.
It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.
BarryH_GEG said:
It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.
Click to expand...
Click to collapse
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
Click to expand...
Click to collapse
I agree, this is ridiculous.
harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
Click to expand...
Click to collapse
Very true on the dealer thing
I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
Sent from my SM-N930F using XDA-Developers mobile app
rocky4j said:
I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Did you have to return the old phone?
Can you post the name and address of whom you dealt with?
damn i didnt think it would be an issue. the imei should be in samsungs database and they should be able to send u a return shipping package to send it off i would think. once they have the recalled one i would think they would just send u the replacement. i am shocked it isn't that simple. like said before if i am driving a chevy and there is a recall i can take it to any chevy dealership and have it fixed no questions asked. with the whole fiasco and bad publicity samsung is getting i would think they would be bending over backwards to make the whole exchange process as smooth as possible.
I bought my note 7 off of kijiji (similar to Craigslist, here in Canada). When the note 7 was being recalled, I contacted the seller and he said Samsung is still in the process of how to handle the exchange program and would keep me updated. The same day in which the replacement form website opened up, he sent me the link. Nice guy.
Anyways try contacting the seller if you still have his/her number. If seller doesn't respond, call Samsung customer support. Good luck in getting your replacement device.
evrycard said:
Did you have to return the old phone?
Can you post the name and address of whom you dealt with?
Click to expand...
Click to collapse
Email [email protected]
Had to return the old phone.
Sent from my SM-N930F using XDA-Developers mobile app
I just send an email to this address, anybody able to confirm this email works for the USA?
[email protected]