Warranty rejected! help ! - Galaxy Note II Q&A, Help & Troubleshooting

My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !

you had been con by the seller.
there no such as international warranty for samsung smartphone afaik.

Samsung does not have international warranty, it applies to all countries.

What a shame Samsung sails phones with faulty chip and not accept the warranty.
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this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !

n4naveen said:
this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !
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Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
Sent from my GT-N5110 using xda app-developers app

wsw-wyatt-earp said:
Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
Sent from my GT-N5110 using xda app-developers app
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First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
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Got a friend, a lawyer? Ask him! Can't compare with Europe of course, but I think you have the right to get it done from Samsung, also in India :good:

vagsvag said:
First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
Sent from my GT-N7100 using Tapatalk 2
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You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
Sent from my GT-N5110 using xda app-developers app

I was conned by a shop too (in my home country) who sold a grey market item at full price, when my Note 2 got SDS I ended up having to pay US$100 to get it fixed. The phone was only 8 months old when SDS struck. I travel a lot and often bought items in the countries I visited. I realized warranty will be local but I expect the items will be usable for at least 3 years, however my Note 2 died after only 8 months of normal usage (e-mail, browsing, youtube). The phone even was at the latest stock 4.1.2 rom (supposedly contains the bug fix) when it died.
SDS is clearly a manufacturing defect issue, it happens to Galaxy S3 and Note 2 and who knows maybe Note 3 or S4 in next few months.. So many people were complaining about it on the Internet, it should be enough to warrant a product recall or replacement regardless of country of purchase.
This is gonna be my last Samsung phone.

n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
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Click to collapse
I m in singapore.
First of all, did u bought from authorised samsung retailer ?
Or u just bought it at neighbourhood shops like in shophouses or chinatown shops, or simlim shops?
To make a very clear, if u bought it at samsung authorised retailer, there's no way they con u. Down here consumer is fully protected by lemon law. So official retailers won't do such thing.
If u r sayin the price is $750 most likely u were not buying from authorised dealer, and u r being con by the individual shop.
But to be frank, since first time I use handphone, nokia, siemens, samsung, there's no such thing as international warranty.
I m sorry, but a lesson learn for u.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)

wsw-wyatt-earp said:
You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
Sent from my GT-N5110 using xda app-developers app
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Click to collapse
This is different is not the same. Samsung sailed faulty devices and rejected the warranty. The problem was known from s3 and they continued to sell the same faulty material probably because they had big stock. Here we heard from users that they send them phones to warranty replacement and the phone many times came back with the same type faulty chip. This is totally wrong and there is no excuse for them.
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vagsvag said:
Samsung sailed faulty devices and rejected the warranty.
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1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.

EP2008 said:
1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.
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Click to collapse
What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
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vagsvag said:
What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
Sent from my GT-N7100 using Tapatalk 2
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Sorry mate.
Not defending samsung, neither working for samsung. But, from a point of businessman view, when his/her company has produce some fault products, he/she won't throw away the products.
Instead they will still try to sell until the products stock is zero, and if any customer come back with a valid warranty, his/her company will honour it. That is what business world like.
The case of the OP is different, he has been con by unauthorised reseller by confirming him there's an international warranty for the said product if purchase from the said retailer.
And the OP has carelessly accept it without any further checking on the warranty card.
We, as a consumer have to be more careful in purchasing the products that we want.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)

OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more questions and I asked to excuse me for them hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
Now if you are sailing faulty hi end devices and you have the knowledge of this and after you are saying sorry I can't accept your warranty because of my policy sorry but this is naming cheating in my country not company policy.
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vagsvag said:
OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more question and I asked to excuse me for his hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
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I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
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Foreign smartphone repairs
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
Click to expand...
Click to collapse
You should send it to Samsung Singapore for repair, don't forget to send an invoice copy, you must pay to send and receive it back...
But, first contact Samsung Singapore to agree all details.

n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
Click to expand...
Click to collapse
In all countrys except ones from the European Union there is a warranty specific to each country. In the EU there is a free market and that is why the warranty of an electronic device bought from any of the EU countrys is valid in any country part of EU.

antique_sonic said:
I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
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Listen mate if you are experienced with sales you know where you put your money. All your money to put somewhere and after etc etc is not for me not for my age not for my experience, second is the same Samsung Korea factory in Singapore and India no? why to don't change his phone?
And all time mate you speaking about country policy etc, for the part that they are sailing faulty hi end (700+ us dollars) devices and they have the knowledge of this what you have to say? Can you answer me please?
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Related

Where to buy GSM Version from in USA?

I'm looking to purchase the Galaxy Nexus GSM, and I am located in the USA. A few different places have it for ~$450, and I am trying to find the best place to purchase it from.
http://www.amazon.com/Samsung-I9250...F01A/ref=sr_1_1?ie=UTF8&qid=1335213120&sr=8-1
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176322
For anyone else that purchased it in the USA, what do you recommend? I have read of issues with fake ESNs, and I thought I read that there were different versions of the actual device (Japanese version, etc). Any major things to watch out for? Where did you purchase from, and did you have any issues?
Update - Responses from Amazon Sellers:
Global Mobiles:
the Samsung I9250 Nexus comes with a return policy of 30 days and 2 years manufacturers warranty in Europe. You can claim the warranty by yourself at Samsung Europe or ship the phone in case of a warranty to our office in Germany, where our technicians will handle the claim for you and send the phone back in the US after the repair.
And its EU stock. The warranty is valid in all EU countries, not limited to one.
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Click to collapse
abe-123:
This is not the Japanese version. Warranty is available, you can return to Samsung directly to get warranty service.
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Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
pwiiiiiiiiiich said:
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
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How do I tell which version my phone is after I get it, and what is the difference between the different versions?
Amazon for sure.. Next day shipping.. got it in the morning.. had to pay $26 for it tho -_-
Got mine from Negri Electronics. Been great.
xur17 said:
How do I tell which version my phone is after I get it, and what is the difference between the different versions?
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go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
YoungAceAtlanta said:
go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
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But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
xur17 said:
But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
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Click to collapse
Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
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Click to collapse
I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
I got the $450 Newegg phone. It turned out to be a Docomo SC-04D, made in Korea, 12/2011. I have had zero problems with it. I immediately flashed yajku IMM76D and went on my way. No problems with the IMEI, it matches the one printed on the box. If the NTT battery cover bugs you, there are stock battery doors available from any number of sources.
Expansys dropped the price down to $469.99. Good deal, especially with all the warranty and repair service they assist with.
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
BrianDigital said:
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
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That would be greatly appreciated - I'm kind of stalling at this point as I have a busy week of school to get through, and don't need a new toy to play with. I'm leaning towards Amazon as I have a bunch of gift cards that I need to spend.
martonikaj said:
Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
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Click to collapse
Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
lazaro17 said:
Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
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You have a lot of faith in your phone. My Nexus S screen went bad 6 months into owning it. If it wasn't for the warranty it would have been an expensive repair.
Also keep in mind that with a voided warranty (buying anywhere but Nergri or Expansys) Samsung will not fix your phone even if you pay them, because it is grey market. A few unfortunate people on XDA learned that the hard way.
Sent from my Galaxy Nexus
lazaro17 said:
Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
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Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, 20 $ didnt sound like a huge difference so i didnt suspect at the time, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
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Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
Chad_Petree said:
Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
You should be covered by the Amazon A-to-Z guarantee if it is refurbished or anything. If you have any problems, I recommend talking to Amazon customer service. They tend to be pretty good about stuff like this.
Would the warranty start working in the US if Samsung starts selling the gsm Galaxy Nexus here, or do they somehow know that it was imported and not allow people to send it in for warranty repairs?
lazaro17 said:
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
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Click to collapse
Did you have to give the phone back? The phone will be shipped to my country so its almost impossible for me to return it
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I would get it from the Amazon link and make sure the one you buy is the one that is fulfilled by Amazon.
I purchased one from ebay and ended up getting the NTT Docomo version with a horrible screen with all kinds of banding.
I then purchased one from Amazon (same link) and got a regular (UK?) version, with a much better screen.
I will be returning the ebay one.
Both arrived with the Samsung seals broken (probably because they had to be unlocked)? But they were pretty much brand new in condition.
Good luck!

Immediately need help!!!

Hey guys,
Im gonna buy my note II in less than 12 hours. And i have been wondering how do i ensure that the device is an original set? You see here in Malaysia (thats in Asia) AP sets and SME sets are quite popular as they are cheap. So please guide me . I am gonna buy straight from a samsung distributor. Thanks!
Unless i buy from samsungs official booth, its obviousky a original set right?
Wtf you on about
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ChimpNippl3s said:
Wtf you on about
Sent from my GT-N7100 using xda premium
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I second this.
Are you worried about buying a knock off or something like that?
He's afraid of getting an Android 8000 lol.
Sent from my HTC One X using Tapatalk 2
Yeah! im worried that it'll be not an original set!
What are AP and SME?
Check the box seals, and make sure they're not broken. There are 3 seals. 2 small generic ones, and one larger one which displays the IMEI number, and under it, the model colour. Then you could open it up on site, and check that the seal IMEI matches the phones one by pressing *#06# on the dialler.
The price of your phone should be a big sign whether it's real or not.
If it's from the re-distributor, then there's some credibility there, still not 100%.
I'm sure it'll be fine.
thanks
AjunNg said:
What are AP and SME?
Check the box seals, and make sure they're not broken. There are 3 seals. 2 small generic ones, and one larger one which displays the IMEI number, and under it, the model colour. Then you could open it up on site, and check that the seal IMEI matches the phones one by pressing *#06# on the dialler.
The price of your phone should be a big sign whether it's real or not.
If it's from the re-distributor, then there's some credibility there, still not 100%.
I'm sure it'll be fine.
Click to expand...
Click to collapse
Thank you very much!
Now i can be more assured when im gonna buy!
AP -approved products, they are original bt from other countries so the shop dealers provide their own warranty
i dont like that,
SME- im nt very sure some say are fake or made by own country, nt imported
Anyway, if I'm buying from an authorised dealer (the shop name is in their website) it should be ok rite? I can be assured of an original set rite?
imrhay said:
Anyway, if I'm buying from an authorised dealer (the shop name is in their website) it should be ok rite? I can be assured of an original set rite?
Click to expand...
Click to collapse
How can anyone here possible know that? Claiming they're an authorised dealer doesn't necessarily make it so. Just check the seals and that the IMEI matches.
FloatingFatMan said:
How can anyone here possible know that? Claiming they're an authorised dealer doesn't necessarily make it so. Just check the seals and that the IMEI matches.
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Click to collapse
Okay, I'll check the seals and IMEI
imrhay said:
Okay, I'll check the seals and IMEI
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Click to collapse
Yes, I think that this is the best you can do. But if you're going to a Samsung Authorized Dealer, they should sell you only the phones from Samsung, not knockoffs or phones imported from other countries..... I don't know how it works there, but here in Spain, all retailers can only carry Spanish version of their phones. Amazon is the only place i know where they show [imported from ....]. In fact, I got mine imported from Germany because I prefer their updates over the Spanish ones! haha. This is my third German imported phone. Also, warranty here in Europe covers ALL European countries. So if I move from country to country within Europe, it's still covered. But I don't know how it works where you live. Sorry I couldn't be of more help. Just check to make sure the box is sealed, and everything looks legit. Don't be afraid to just stand there and open the box in front of them, inspect the phone and everything.
zkyevolved said:
Yes, I think that this is the best you can do. But if you're going to a Samsung Authorized Dealer, they should sell you only the phones from Samsung, not knockoffs or phones imported from other countries..... I don't know how it works there, but here in Spain, all retailers can only carry Spanish version of their phones. Amazon is the only place i know where they show [imported from ....]. In fact, I got mine imported from Germany because I prefer their updates over the Spanish ones! haha. This is my third German imported phone. Also, warranty here in Europe covers ALL European countries. So if I move from country to country within Europe, it's still covered. But I don't know how it works where you live. Sorry I couldn't be of more help. Just check to make sure the box is sealed, and everything looks legit. Don't be afraid to just stand there and open the box in front of them, inspect the phone and everything.
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Click to collapse
Yes, warranty on repairs is no problem, BUT in case of a replacement you either get one from the dealer where you bought the phone from or ship it to a service center in the country the phone was imported from so Samsung can replace it!. Samsung Spain will not replace it.
gee2012 said:
Yes, warranty on repairs is no problem, BUT in case of a replacement you either get one from the dealer where you bought the phone from or ship it to a service center in the country the phone was imported from so Samsung can replace it!. Samsung Spain will not replace it.
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Ahh really?
Here they do. Because I bought it in Spain (Amazon Spain), therefore even though it's an imported product, it is 100% valid here and so any service center must repair it, or offer a replacement. Regardless, I'd still send it to Amazon because they're just the best with their policies.
zkyevolved said:
Ahh really?
Here they do. Because I bought it in Spain (Amazon Spain), therefore even though it's an imported product, it is 100% valid here and so any service center must repair it, or offer a replacement. Regardless, I'd still send it to Amazon because they're just the best with their policies.
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Yes realy mate. that`s how it works. I almost bought a French device through a Ducht webshop so i called Samsung Netherlands and they explained me how repairs and exchanges are beeing handled in the EU. I`am talking about Samsung`s policy and not Amazon`s, They will ship the faulty device to the country of origin where they will exchange the device with a working one.
Get bill and check IMEI on Samsung warranty check site...
Fired From My FireDevice

Suspicious Galaxy Note 2 phone

I bought a Galaxy Note 2 from amazon here in the UK , however the phone that arrived appears to be from India. Should I return it to the seller? If I decide to keep it, can I use the warranty? I'm puzzled.
Sent from my GT-I9000
There shouldn't be any problem. If you want u can flash original UK rom on it and u will gwt updates and everything like phone bought in UK. And as far as i know Samsung has world wide warranty.
Sent from my GT-I9505 using xda premium
tom_bombadill said:
There shouldn't be any problem. If you want u can flash original UK rom on it and u will gwt updates and everything like phone bought in UK. And as far as i know Samsung has world wide warranty.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
" And as far as i know Samsung has world wide warranty."
Can anyone confirm this?
Sent from my GT-I9000
Samsung dont have international warranty..
The warranty applies to country of the invoice, if you have a uk invoice than you have a valid warranty in UK and maybe in EU...No problem if it was a imported phone, it is only a problem if the N7100 reference didnt exist in UK, that is not the case.
If it has a India warranty you have to pay to repair it on UK..
Taken from warranty information ( UK Samsung website )
"Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome."
badanas said:
Samsung dont have international warranty..
The warranty applies to country of the invoice, if you have a uk invoice than you have a valid warranty in UK and maybe in EU...No problem if it was a imported phone, it is only a problem if the N7100 reference didnt exist in UK, that is not the case.
If it has a India warranty you have to pay to repair it on UK..
Taken from warranty information ( UK Samsung website )
"Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome."
Click to expand...
Click to collapse
Since I bought it on Amazon UK, does that mean I have warranty?
amerkiller1995 said:
Since I bought it on Amazon UK, does that mean I have warranty?
Click to expand...
Click to collapse
You bought it directly to amazon? Or it is a seller in amazon? If it was bought directly to amazon you dont have any problems...
badanas said:
You bought it directly to amazon? Or it is a seller in amazon? If it was bought directly to amazon you dont have any problems...
Click to expand...
Click to collapse
Items Ordered Price
1 of: Samsung Galaxy Note 2 16GB SIM-Free Smartphone - Titanium Grey
Condition: New
Sold by: TopT (seller profile)
That is not amazon. The seller is TopT so its a third party seller. You would have to deal with that vendor which is a pain and some of them don't care once item is sold.
sabre31 said:
That is not amazon. The seller is TopT so its a third party seller. You would have to deal with that vendor which is a pain and some of them don't care once item is sold.
Click to expand...
Click to collapse
Thanks for your help, I'll try to return it. I'll keep this topic updated.
Yeah next time when buying from amazon make sure it says ships and sold by Amazon usually its right below the price and buy it button.
For those interested, I contacted the seller about this issue and he said he'll give me 12 months of warranty himself, so I decided to keep the phone.
amerkiller1995 said:
For those interested, I contacted the seller about this issue and he said he'll give me 12 months of warranty himself, so I decided to keep the phone.
Click to expand...
Click to collapse
be smart and react now as its seller warranty so he will get it repaired by himself if anything wrong happens than he will make extra charges saying that this defects has been caused by the user i.e.you so ultimately a lot of fuss for later use .
better return the device now and ask for a complete return and by from an authorized seller that provides warranty from company i.e samsung
as seller warranty phones comes at very low price from the original atleast a 20-30% price drop expected .
shhbz said:
be smart and react now as its seller warranty so he will get it repaired by himself if anything wrong happens than he will make extra charges saying that this defects has been caused by the user i.e.you so ultimately a lot of fuss for later use .
better return the device now and ask for a complete return and by from an authorized seller that provides warranty from company i.e samsung
as seller warranty phones comes at very low price from the original atleast a 20-30% price drop expected .
Click to expand...
Click to collapse
I'm willing to take the risk, a year from now on repairs should will be cheap so that's not a problem. Also my chip is 0xf7, so SDS-free.
amerkiller1995 said:
I'm willing to take the risk, a year from now on repairs should will be cheap so that's not a problem. Also my chip is 0xf7, so SDS-free.
Click to expand...
Click to collapse
well then you are good to go flashing custom. enjoy flashing :good: xda

Galaxy Note 7 Insurance - Which is best?

I'm on AT&T here in the United States and I have purchased the Unlocked Galaxy Note 7 Dual Sim International Version (HERE)
The seller stated that it has a 1-Year Samsung Warranty, as all Samsung devices should have. But, being how expensive this phone is and how the gorilla glass 5 is apparently a scratch magnet, I was considering purchasing not only a case, but a protection plan. Who has experience with 3rd party insurance and protection plans? Any recommendations or experience?
I only know of the following:
SamsungProtectionPlus (only if I purchase from a Samsung authorized retailer)
SquareTrade
Mobile Rhino
Though I've never personally used them, I've never heard bad things about Square Trade. I have several customers that have needed to use Square Trade and have always given positive feedback on them
Sent from my SM-N930T using Tapatalk
Check this one:
https://upsie.com/smartphone-warranty/
I would go Square Trade too. I've never used them for claims but never felt like I would have an issue if I needed them. I did add this phone to my carrier insurance which is more expensive deductible wise but also covers loss and theft. Perhaps ATT has something similar?
Sent from my SM-N930P using Tapatalk
I had Square trade for the note 4. When it was water damaged they told my they could only send it of to be fixed as they did not have any replacements. If it couldn't be fixed they would pay their determined amount. Not too bad overall but you could end up waiting a week or longer. Customer service is little hard to understand at times.
It took about 2 weeks to resolve my daughters claim.
That plan was 6.00 per mo with a 75.00 deductible
Also they DO NOT cover theft or loss
-BoneZ- said:
Check this one:
https://upsie.com/smartphone-warranty/
Click to expand...
Click to collapse
I just emailed their customer service and they told me that they do NOT cover international phones. I really loved their prices and philosophy on warranty service.
Try www.worthavegroup.com They are an independent insurance company, not one of the big guys, but I know they cover smart phones. They are big in the institutional world. They are the only ones we are allowed to use to cover our kids school assigned technology. (My kid has an iPad given to her by the school and if she breaks it we owe the school $600) It has a $0 deductible on the ipad, but the smartphones have a $50 deductible. Not too bad.
Several of the kids have shattered screens, and there have been no complaints that I have heard.
DuffmasterFresh said:
I just emailed their customer service and they told me that they do NOT cover international phones. I really loved their prices and philosophy on warranty service.
Click to expand...
Click to collapse
That was my dilemma. No insurer's want to cover international phone especially if they don't have manufacturers warranty. Even upsie said the same thing. Samsung won't honor your international warranty if your not in the country of origin of the phone. Order from B & H photo as they allow you to buy square trade at time of purchase
Sent from my Nexus 6P using Tapatalk
I had Liberty Mutual for my renter's and now Homeowner policy. They have a Computer Endorsement add on for $19 a year with a $50 deductible I believe. I've had to use it twice and my yearly rates didn't increase.
naruto.ninjakid said:
That was my dilemma. No insurer's want to cover international phone especially if they don't have manufacturers warranty. Even upsie said the same thing. Samsung won't honor your international warranty if your not in the country of origin of the phone. Order from B & H photo as they allow you to buy square trade at time of purchase.
Click to expand...
Click to collapse
I was going to order from B&H but they don't have the DUOS dual sim version of the phone, so I had to order from the ebay link in my original post. The seller stated on the ebay posting that their phones do come with a 1-year Samsung Warranty, but they did not specify how to actually use that warranty.
DuffmasterFresh said:
I was going to order from B&H but they don't have the DUOS dual sim version of the phone, so I had to order from the ebay link in my original post. The seller stated on the ebay posting that their phones do come with a 1-year Samsung Warranty, but they did not specify how to actually use that warranty.
Click to expand...
Click to collapse
Lol I was watching that listing. I think the seller is lying. I emailed them about the warranty specifics and how would Samsung honor it and they said they would get back to me with clarification. No reply for days. I emailed them again and they said there looking into it. I wouldn't be surprised if they try to warranty the device themselves. I just need the peace of mind so I'm going with B&H since they may be. More inclined to help me later since there an actual organization. Maybe they will get Duos model later not sure.
Sent from my Nexus 6P using Tapatalk
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
DuffmasterFresh said:
I'm on AT&T here in the United States and I have purchased the Unlocked Galaxy Note 7 Dual Sim International Version (HERE)
The seller stated that it has a 1-Year Samsung Warranty, as all Samsung devices should have. But, being how expensive this phone is and how the gorilla glass 5 is apparently a scratch magnet, I was considering purchasing not only a case, but a protection plan. Who has experience with 3rd party insurance and protection plans? Any recommendations or experience?
I only know of the following:
SamsungProtectionPlus (only if I purchase from a Samsung authorized retailer)
SquareTrade
Mobile Rhino
Click to expand...
Click to collapse
Protection Plus, through the phone app.
ProtectCell Mobile Protection from Fortegra.....I believe is only for USAA Members. I lost my S7 edge pay the $150 deductible and got my replacement phone in 2 business day.
jojorios said:
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
Click to expand...
Click to collapse
Go through B & H and you can get squaretrade
Sent from my Nexus 6P using Tapatalk
naruto.ninjakid said:
Lol I was watching that listing. I think the seller is lying. I emailed them about the warranty specifics and how would Samsung honor it and they said they would get back to me with clarification. No reply for days. I emailed them again and they said there looking into it. I wouldn't be surprised if they try to warranty the device themselves. I just need the peace of mind so I'm going with B&H since they may be. More inclined to help me later since there an actual organization. Maybe they will get Duos model later not sure.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
They have so many positive reviews that I risked it and trusted them. They said I would get it by Friday and it turns out I won't have it until Monday. It's shipping from Singapore, so maybe they want us to ship the phone back to Singapore and then they would warranty it? I'm interested in that. It seems to me like the international version of the phone cannot be warrantied at all.
jojorios said:
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
Click to expand...
Click to collapse
Well damn... so it looks like we may not be able to get the International version of the phone warrantied. :/
naruto.ninjakid said:
Go through B & H and you can get squaretrade
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
When I asked about this I had specifically asked them about buying it through b&h since they were offering square trade with the purchase.
Sent from my SAMSUNG-SM-N915A using Tapatalk
Guys I was worried just like you. When you click add to cart on B & H it gives you the option for 1 or 2 years of squaretrade.
Here is the reply I got from squaretrade.
" Thank you for considering SquaeTrade.*
SquareTrade does cover cell phones purchased brand new as long as the warranty is purchased within 30 days of the phone's purchase date. You can also switch to SquareTrade if the phone is insured through the carrier's insurance at the time you purchase our plan. Having said that, B&H is one of our resellers. If you are planning on purchasing the phone through them, it is highly recommended you buy the SquareTrade plan through them as well.*
You can simply request one of the representatives there to assist you with locating the best plan for the phone and they will be able to do so.*
If you have any more questions, please feel free to reply to this email. Otherwise you can also visitsquaretrade.com/help.
Thank you,
Ally
SquareTrade Care Specialist "
So we should be safe I hope.
DuffmasterFresh said:
They have so many positive reviews that I risked it and trusted them. They said I would get it by Friday and it turns out I won't have it until Monday. It's shipping from Singapore, so maybe they want us to ship the phone back to Singapore and then they would warranty it? I'm interested in that. It seems to me like the international version of the phone cannot be warrantied at all.
Click to expand...
Click to collapse
DuffmasterFresh said:
Well damn... so it looks like we may not be able to get the International version of the phone warrantied. :/
Click to expand...
Click to collapse
jojorios said:
When I asked about this I had specifically asked them about buying it through b&h since they were offering square trade with the purchase.
Sent from my SAMSUNG-SM-N915A using Tapatalk
Click to expand...
Click to collapse
Sent from my Nexus 6P using Tapatalk
They are kind of contradicting themselves. Because Samsung won't warranty a phone bought out of country. I wonder if they are assuming that B&H as a reseller always has phones that have manufacturer warranty.
Sent from my SAMSUNG-SM-N915A using Tapatalk

Canadian Swiftronic import order/recall info

I thought it might be good to consolidate the info/correspondence regarding our Swiftronics Note 7 order and recall process. Post here if you ordered from Swiftronics and if you have any information to share. Should we need to fight for our return/recall, we can work together to ensure they adhere to the Canadian consumer safety laws (I've done a little reading on this).
Some info:
Swiftronics has been selling the Singapore (SG) international variant.
Last I talked to them they seemed to imply that they were exempt from the global recall, but they were awaiting word from their supplier.
They offer a 3 day return policy with a 10% restocking fee if the product is used or opened. They do cover return shipping if the device is deemed defective (this would probably be our means of getting a free return)
They have been quick to reply and generally friendly, so I encourage you to contact them yourself if you have any questions!
I will add my info later today after work.
I'm looking forward to seeing peoples experience with this company as well.
Got the same response from Swiftronic today. I also called 1-800-SAMSUNG. According to them, there's still no official procedure as to how they will handle replacements in Canada. All the major carriers are handling it in their own way. IE, will replace or refund any Note 7's. In our case (those of us who bought the international variant), we may be covered by a Samsung replacement procedure once it becomes official. The rep said all future communications will be available through http://www.samsung.com/ca/news/. They also took down the IMEI of my device and gave me a case ID for me to follow up. I think the last thin Samsung want is for a phone sold in another region blowing up and having the customer say they had no way of exchanging it.
digitalallstar said:
Got the same response from Swiftronic today. I also called 1-800-SAMSUNG. According to them, there's still no official procedure as to how they will handle replacements in Canada. All the major carriers are handling it in their own way. IE, will replace or refund any Note 7's. In our case (those of us who bought the international variant), we may be covered by a Samsung replacement procedure once it becomes official. The rep said all future communications will be available through http://www.samsung.com/ca/news/. They also took down the IMEI of my device and gave me a case ID for me to follow up. I think the last thin Samsung want is for a phone sold in another region blowing up and having the customer say they had no way of exchanging it.
Click to expand...
Click to collapse
Thanks for contributing! When I reached out to Samsung I got the impression that we would have to go to the seller. See below:
"Hello,
I purchased the exynos international variant from a Canadian retailer. I am wondering what will be the process for the recall in Canada in this specific instance. Will Canadian repair centres stock the international variants to replace the device with the same model within Canada? How will we go about initiating our replacement?
Counselor answer
Dear X,
Thank you for contacting Samsung Customer Care.
I have reviewed your email and observe that you purchased international model Samsung Galaxy Note 7 with exynos processor. You would like to know what is the procedure for replacement for your phone.
I would like to inform you that for Canadian model devices, the details of the program will be announced shortly and posted on the website.
As yours is an international model, I would request you to contact the place of purchase for replacement procedure. We appreciate your understanding on this.
The latest communication from Samsung as of Sept. 2nd reads "We will share additional information on the Canadian Replacement program in the coming days. In the meantime, Canadian Customers may call 1-800-SAMSUNG for additional information." which falls in line with what the rep told me. They expect an official replacement procedure for Canada in the next couple days. As to weather we qualify or if we will get and exchange for another F/FD model or a W8 model is still up in the air I guess.
---------- Post added at 05:00 PM ---------- Previous post was at 04:55 PM ----------
toastyy said:
Thanks for contributing! When I reached out to Samsung I got the impression that we would have to go to the seller. See below:
"Hello,
I purchased the exynos international variant from a Canadian retailer. I am wondering what will be the process for the recall in Canada in this specific instance. Will Canadian repair centres stock the international variants to replace the device with the same model within Canada? How will we go about initiating our replacement?
Counselor answer
Dear X,
Thank you for contacting Samsung Customer Care.
I have reviewed your email and observe that you purchased international model Samsung Galaxy Note 7 with exynos processor. You would like to know what is the procedure for replacement for your phone.
I would like to inform you that for Canadian model devices, the details of the program will be announced shortly and posted on the website.
As yours is an international model, I would request you to contact the place of purchase for replacement procedure. We appreciate your understanding on this.
Click to expand...
Click to collapse
I told the rep that the seller is taking the stance that the devices they are selling are not affected by the recall. They looked into it and offered to take my IMEI and open a case ID. I really think they're trying to cover all their bases here. Like I said, I don't think they'd like it if they had an affected unit malfunction and the customer had no way to take advantage of the recall.
Lo and behold. I'm registering now.
http://www.samsung.com/ca/news/local/product-exchange-for-the-galaxy-note7
Sent from my SM-N930F using Tapatalk
digitalallstar said:
Lo and behold. I'm registering now.
http://www.samsung.com/ca/news/local/product-exchange-for-the-galaxy-note7
Click to expand...
Click to collapse
Are you registered with an international version?
Yes. Let's see what happens.
Sent from my SM-N930F using Tapatalk
Just an update. Swiftronics provided me with a return shipping label without any fuss and offered to send me a replacement when it becomes available. My phone arrives today so I suppose I'll walk in, accept the package, and then immediately send it off again with the new label .
Someone from Swiftronics called me today to respond to my emails about the recall. The gist of the conversation is that Samsung has done a poor job of informing sellers about the recall. The Samsung reps apparently have no idea what the plan is for recall of our imported international variants. It sounds like the seller is making a strong effort to get some useful information out of Samsung. I will be processing the refund as soon as I receive the device today. Overall I am very happy with their communication and they have been very pleasant to deal with. I hope the new stock comes in soon!
Had the same conversation with a rep there. I'll wait for their official response. They said they should get a call back from Samsung tomorrow. Until then I've registered my imei on the Canadian exchange URL.
Sent from my SM-N930F using Tapatalk
digitalallstar said:
Yes. Let's see what happens.
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
I registered my FD model also lol....
sent from my Note 7 or S6
---------- Post added at 07:04 PM ---------- Previous post was at 07:01 PM ----------
toastyy said:
Just an update. Swiftronics provided me with a return shipping label without any fuss and offered to send me a replacement when it becomes available. My phone arrives today so I suppose I'll walk in, accept the package, and then immediately send it off again with the new label .
Click to expand...
Click to collapse
Im local to them and bought my device in person...called in today and talked to the girl I dealt with when i picked my device on Aug 30th.
They will replace mine when they get new stock in...ill just go swap them out.
sent from my Note 7 or S6
Maybe I'll pay a visit too. I live in Mississauga.
Sent from my SM-N930F using Tapatalk
Does Swiftronics offer any type of warranty? Does that mean if you buy through them you're without a warranty?
acheney1990 said:
Does Swiftronics offer any type of warranty? Does that mean if you buy through them you're without a warranty?
Click to expand...
Click to collapse
They told me to my face one year warranty, it was the first thing i asked about before I bought it
Sent from my SM-N930F using Tapatalk 2
force70 said:
They told me to my face one year warranty, it was the first thing i asked about before I bought it
Click to expand...
Click to collapse
Oh. When I contacted them online they tried to say there's was from Singapore and not part of the recall. Then said they don't have a warranty for international phones.
acheney1990 said:
Oh. When I contacted them online they tried to say there's was from Singapore and not part of the recall. Then said they don't have a warranty for international phones.
Click to expand...
Click to collapse
It is from singapore.
They know all devices have been recalled now and will replace mine when they get updated units in stock.
And of course there is warranty lol...its a new device...i was in the store and was told directly 1 year warranty which is standard pretty much.
Sent from my SM-N930F using Tapatalk 2
force70 said:
It is from singapore.
They know all devices have been recalled now and will replace mine when they get updated units in stock.
And of course there is warranty lol...its a new device...i was in the store and was told directly 1 year warranty which is standard pretty much.
Click to expand...
Click to collapse
OK. Who provides the warranty, Swiftronic or Samsung?
acheney1990 said:
OK. Who provides the warranty, Swiftronic or Samsung?
Click to expand...
Click to collapse
Swiftronics distributor.
Sent from my SM-N930F using Tapatalk 2
force70 said:
It is from singapore.
They know all devices have been recalled now and will replace mine when they get updated units in stock.
And of course there is warranty lol...its a new device...i was in the store and was told directly 1 year warranty which is standard pretty much.
Click to expand...
Click to collapse
I would not be so sure. Apparently it's common practice not to offer warranty on gray market phones. Their website loosely cites a warranty but seems to imply it only lasts 30 days. There is no formal policy listed on the site and that does not really inspire confidence.
They contacted me again today and sent me the imei checker link from the HK site (http://support-cn.samsung.com/note7checking/en.html). They claimed that based in my imei and that site my phone is not part of the recall. I'm not sure if I believe that site for phones outside of HK. There was however a user in the Canadian thread whose imei tested positive..

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