Develop Bugs

[Q] Got my replacement EVO today

This is more of a general thing but I do have a couple questions in here so I posted in the Q&A
My USB port broke off the motherboard so I filed a claim with Asurion. My new phone arrived today and I believe it is a bran spankin' new one. It came in a factory box with the manual, all the accessories and the factory sticker on the screen with both the phone and battery sealed in factory bags. I've never gotten a insurance replacement before, is this normal or did I get a new one? It is a 004 model with an Epson screen. Rooted using Unrevoked (much easier than my launch day root using toast's method). I flashed CM7, did a nandroid of my old phone minus the WiMax and restored it onto the new one, works perfectly. Everything I've read about returning the old phone says just to put the phone in the bag. I'm wondering if anyone knows if I'm supposed to return the SD card and/or battery as well?

ausch30 said:
This is more of a general thing but I do have a couple questions in here so I posted in the Q&A
My USB port broke off the motherboard so I filed a claim with Asurion. My new phone arrived today and I believe it is a bran spankin' new one. It came in a factory box with the manual, all the accessories and the factory sticker on the screen with both the phone and battery sealed in factory bags. I've never gotten a insurance replacement before, is this normal or did I get a new one? It is a 004 model with an Epson screen. Rooted using Unrevoked (much easier than my launch day root using toast's method). I flashed CM7, did a nandroid of my old phone minus the WiMax and restored it onto the new one, works perfectly. Everything I've read about returning the old phone says just to put the phone in the bag. I'm wondering if anyone knows if I'm supposed to return the SD card and/or battery as well?
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I have done alot of returns on previous phones and they tell u to keep all accesories( sd card, headphones etc..), they just want the phone. I have kept the battery a few times also and have never heard anything about it, once i was even told by a rep to not send the battery cuz it can mess up the phone especaily if its in the phone during shipping.

If it was in the original box with all the accessories, its likely you got a new one. There are two ways to check. A refurb will have a small white sticker on the back that shows the date which it was refurbished. And also, pull up the dialer, and hit ##786#, scroll down to Refurbished Status. If there is a date there, then it's a refurb. If it says N/A, then its new.
And no, generally you only need to send back the phone, no battery no sd card, no charger. Unless they told you to do so.

flight01 said:
I have done alot of returns on previous phones and they tell u to keep all accesories( sd card, headphones etc..), they just want the phone. I have kept the battery a few times also and have never heard anything about it, once i was even told by a rep to not send the battery cuz it can mess up the phone especaily if its in the phone during shipping.
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Thanks, looks like I have an extra battery (now I have 5) and SD card then.
sitlet said:
If it was in the original box with all the accessories, its likely you got a new one. There are two ways to check. A refurb will have a small white sticker on the back that shows the date which it was refurbished. And also, pull up the dialer, and hit ##786#, scroll down to Refurbished Status. If there is a date there, then it's a refurb. If it says N/A, then its new.
And no, generally you only need to send back the phone, no battery no sd card, no charger. Unless they told you to do so.
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I looked for any stickers or anything on it and there weren't any. A while back I bought a refurb Sansa Fuze and it said refurbished right on the back so that was the first thing I looked for. Thanks for the code, I currently have CM7 running but I might flash back to Sense and check it out to see what it says.
Obviously I was really hoping for a new one and I couldn't be happier. I pre-ordered the 3D a couple days ago. Now, if I decide to sell this one I can sell it as only a week or 2 old, maybe get a few extra bucks for it.
Another question though, do you think I should even bother un-rooting the old one before sending it back?

flight01 said:
I have done alot of returns on previous phones and they tell u to keep all accesories( sd card, headphones etc..), they just want the phone. I have kept the battery a few times also and have never heard anything about it, once i was even told by a rep to not send the battery cuz it can mess up the phone especaily if its in the phone during shipping.
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Same thing here. I have returned or went through insurance probably 4-5 times. Even going back to when I had the (gasp) Blackberry. I never returned batteries or sd cards and never heard anything or gotten charged. And like the poster I quoted, I have also been told not to ship any thing but the phone itself before.

jayharper08 said:
Same thing here. I have returned or went through insurance probably 4-5 times. Even going back to when I had the (gasp) Blackberry. I never returned batteries or sd cards and never heard anything or gotten charged. And like the poster I quoted, I have also been told not to ship any thing but the phone itself before.
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Your allowed to keep batterys and SD card they tell you that.

Sprint service and repair policy FACTS

Copypasta from the Photon forum:
If juggs knows how to flash a pre-rooted on an unlocked phone he hasn't shared it and would much rather post that the workaround is bull****. I'm not really in the mood for this crap. I put up with a lot of BS when working on HDMwIn and FullHDMI. I have deleted the guide, Evo Desktop, Sprint S&R policy threads and other contribs. Don't expect any other projects from me to be posted on xda.

7. If you bring you rooted phone in for service because you screwed up I will try to fix it but reserve the right to laugh at you, unroot your phone and flash it to the latest software and laugh at you some more.
I lol'd.

Goth_ said:
7. If you bring you rooted phone in for service because you screwed up I will try to fix it but reserve the right to laugh at you, unroot your phone and flash it to the latest software and laugh at you some more.
I lol'd.
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lmao!!! BUT JUST remember. not every tech will know everything about rooting. We try. but sometimes, we just don't have time in our lives.
but still. LOL!!!!! ON THE screwing it up part.... the customer should be billed for a trouble ticket. It isn't sprints responsibility to fix the customers mistakes.

runcool said:
not every tech will know everything about rooting. We try. but sometimes, we just don't have time in our lives.
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Agreed. Considering the level of experience I have with deving and testing it's even more frustrating as an ISC tech. ISC techs are generally ignored and denied Sprint forum access simply because they don't work at a corporate location.
runcool said:
the customer should be billed for a trouble ticket. It isn't sprints responsibility to fix the customers mistakes.
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I agree with this point as well however it can be very difficult and time consuming to dig through the phone to see if it's a corrupt ROM, incompatible app and so on or just user error.

what about if you have a hardware problem (usb port) and you've already taken the phone apart?

thedudejdog said:
what about if you have a hardware problem (usb port) and you've already taken the phone apart?
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If the tamper sticker is missing that puts the burden of proof of "customer tampering" on the service department. Expect the phone to be thoroughly inspected for signs of tampering. If no evidence can be found then it's treated as any other device.
My two questions to you are: Why was the phone disassembled and are the solder points (aka pads) on the board intact? The first one is because I'm curious but the second determines if the device damage is classified as defect (pads intact) or abuse (pads missing or pulled up from the board).

Lokifish Marz said:
If the tamper sticker is missing that puts the burden of proof of "customer tampering" on the service department. Expect the phone to be thoroughly inspected for signs of tampering. If no evidence can be found then it's treated as any other device.
My two questions to you are: Why was the phone disassembled and are the solder points (aka pads) on the board intact? The first one is because I'm curious but the second determines if the device damage is classified as defect (pads intact) or abuse (pads missing or pulled up from the board).
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the phone was taken apart to sand the black paint off the rim to make the phone red. clearly tampered with
i didn't think to check the usb port while i was inside the phone but i know it's my fault. i used a cheap off-brand car charger one time and ever since then it's been loose.
my question mostly leads to, is it worth it keep my TEP for $7/month when my phone won't be able to be repaired because the tamper sticker is gone and it shows very awesome and visible signs or customer tampering.

once you like do something like that, WHY ON EARTH would you pay 7 bucks a month? LMAO! OMG. lol. However, YOU CAN just say you lost the phone. haha. But if it is a cool tech, maybe he'll cut you some slack if you tell him you'll pay up whatever is needed to fix the issue.

Thanks for the info guys

Sooo, I have a question for you. I've been trying to deal with this for over a week now. The battery life on my Evo has been horrid as of late. I've had the phone for a little under a year now. I'm not exaclty a n00b. I know how to flash ROMs, kernels, ect. Battery life was never really a problem (not the best, but I knew what to expect). I could get around 22-26 hours with moderate use on a normal day. All of a sudden (since flashing a sense 3.0 ROM) my battery life was took a complete dump. I'm lucky to get around 6 hours of use now. The battery drains almost 15% in about 5 minutes after being unplugged from the charger and exponentially after that.
I already unrooted the phone, rooted it again, flashed a new ROM, and nothing seems to help. I took the phone to Sprint and they said the phone and battery checked out perfectly fine. Well, I'm not buying it as obviously something here is not right. If it's not the battery then it's the phone and they should be able to give me a replacement as I'm stil under the 1 year manufacturer warrenty that they do indeed cover correct?
Well, I dropped off the phone today for over 2 hours only to have it returned, not replaced, and told they "updated" it. I'm still having the same exact issue so what do I need to do/tell these people to have the phone replaced!?
Thanks!

illatwill said:
Sooo, I have a question for you. I've been trying to deal with this for over a week now. The battery life on my Evo has been horrid as of late. I've had the phone for a little under a year now. I'm not exaclty a n00b. I know how to flash ROMs, kernels, ect. Battery life was never really a problem (not the best, but I knew what to expect). I could get around 22-26 hours with moderate use on a normal day. All of a sudden (since flashing a sense 3.0 ROM) my battery life was took a complete dump. I'm lucky to get around 6 hours of use now. The battery drains almost 15% in about 5 minutes after being unplugged from the charger and exponentially after that.
I already unrooted the phone, rooted it again, flashed a new ROM, and nothing seems to help. I took the phone to Sprint and they said the phone and battery checked out perfectly fine. Well, I'm not buying it as obviously something here is not right. If it's not the battery then it's the phone and they should be able to give me a replacement as I'm stil under the 1 year manufacturer warrenty that they do indeed cover correct?
Well, I dropped off the phone today for over 2 hours only to have it returned, not replaced, and told they "updated" it. I'm still having the same exact issue so what do I need to do/tell these people to have the phone replaced!?
Thanks!
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To clear some things up. A proper battery test takes 6-8 hours, any store tell you otherwise they're full of it. It's also generally agreed that any ROM/Kernel change needs atleast 2 days of use before you can trust battery life results. In addition, a battery calibration should be the first thing done with a ROM/Kernel change.
I personally feel that if a user flashes a custom ROM/Kernel and it has an adverse and unresolvable effect on the phone that it should not be covered however Sprint rooted phone policy says otherwise. You also have to consider that any replacement will end up being a refurb and I'm not sure how things are where you are but I wouldn't take a refub in my regoin unless I had no choice.

Lokifish Marz said:
7. If you bring you rooted phone in for service because you screwed up I will try to fix it but reserve the right to laugh at you, unroot your phone and flash it to the latest software and laugh at you some more.
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Probably the best rule in the list!!

Lokifish Marz said:
2. You are not eligible for replacement/repair because you device is scratched, dirty, or the paint is wearing off
4. TEP, ESRP covers, at no charge: defective/cracked screens with no more than 2 cracks that are less than 1 inch long, mechanical or electrical failure, broken hinge/lens/port (provided the mainboard still functions and in the case of ports, the solder pads are not missing from the board). If you don't have TEP or ESRP or it's $35.
5. TEP/ERP covers device replacement with the payment of a $50 or $100 deductible in the following cases: screen has more than two cracks, screen has cracks more than 1 inch long, liquid damage, housing has more than two cracks, flip assembly or keyboard is separated or missing, total device failure, circuit board damage (like the microusb connector's solder pads missing from the board), smashed, lost/stolen. If you don't have TEP or ERP, you have to buy a new phone.
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in reference to # 2,4 and 5. I dropped my phone (EVO 4G) and got it replaced with TEP and paying the $120 deductible about 3 weeks ago. The phone now has a 3/4 of an inch long curved scratch on the screen. (i thought it had gorilla glass) so would this be covered as per # 4 or is it once again a deductible for the phone as outlined in # 5 above.
TS

twospirits said:
in reference to # 2,4 and 5. I dropped my phone (EVO 4G) and got it replaced with TEP and paying the $120 deductible about 3 weeks ago. The phone now has a 3/4 of an inch long curved scratch on the screen. (i thought it had gorilla glass) so would this be covered as per # 4 or is it once again a deductible for the phone as outlined in # 5 above.
TS
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The screen, as I was told, has a higher silica content than Gorilla Glass so it is more prone to cracks and scratches. The bad part is that scratches, even on the screen, fall under #2.

Thanks for posting this man!
I was thinking about taking my EVO (rooted) in for service, having a hard time charging it.. Only thing that's been holding me back: I do not want my phone returned un-rooted..
Sent from my PC36100 using Tapatalk

One question... Why didn't Sprint even wanna touch my phone anymore when they saw it was rooted?
Sent from my PC36100 using XDA App

brennod10 said:
One question... Why didn't Sprint even wanna touch my phone anymore when they saw it was rooted?
Sent from my PC36100 using XDA App
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Item #1 on the list. SPRINT SERVICES ROOTED PHONES. Company Policy. ANY store tell you otherwise they are WRONG. Tell them to check the Device Solutions Portal.

Updated first post regarding Nexus/Shift replacements for defective Evo's

this is very interesting. I am a care rep, and we always get 90000 different stories about the stores. The real bad ones are the indirect stores... i have heard some horror stories from customers about them that i can hardly even believe... But thank you for clearing some of this up. AND!!! i hope you guys call NSS instead of having the customer calling us when they come into your store with issues.

Lokifish Marz please help!
My EVO is having screen separation issues. It started as light leakage and has gotten worse. When you press the capacitive buttons you can feel the glass move and squeak. I currently do not have tep and was wondering what my options are. The phone is 8 months old. I know there is a signup window for tep for any phone starting August 1st. So if geting my phone repaired or replaced will require tep that would be nice to know. Also since this is a known issue would this qualify them being able to trade up a Nexus s or shift? Thanks for your help!
Sent from my PC36100 using XDA Premium App

Wrong Rom: A Cautionary Tale

I'd like to share with you all my tale of rom flashing gone horribly wrong. It's really only important for 2 pieces of misinformation that I've seen kicking around the forums. First, the story.
I had already rooted my Telus Galaxy S3 (SGH-i747M), but was still running stock. I started looking around for compatible roms running JB, but didn't have much luck (finding ones that support the Canadian version is not easy). At the same time, I had to update and reset my old Galaxy S2 for a relative who was taking it off my hands. I found a JB rom that was available for both the S2 and S3, from the same dev. I decided to try both out, downloaded them and copied the respective files to the S2 and S3, but quickly realized that the S3 version didn't support my Canadian phone. No problem, I'll leave the S3 as rooted stock.
I proceeded to flash and install the rom on my S2. Everything seemed to be going fine until the first reboot after flashing. The phone appeared to be completely dead. I tried putting the phone into download mode but it was completely dead and would not even show signs that it was plugged into a power outlet. Then, horror. Both my S2 and S3 are in Otterbox Commuter cases. They look very similar. At 1 in the morning in a dimly lit room, they look identical.
Yes. Like an idiot, I had installed the incompatible S3 rom to my Canadian S3. I had, in fact, hard bricked my phone. I set aside my grief for 10 minutes and got the S2 done, as that was the original goal of this adventure. That worked fine. Of course.
For the next several hours and most of the following day, I searched and searched. I ended up on the posts talking about QHSUSB_DLOAD and how I'd screwed myself. No hope. Only option is either JTAG service or, and this brings me to misinformation #1, sending it back to Samsung. Why send a rooted and screwed phone back to Samsung? Well, the argument was that in all likeliness they wouldn't be able to tell and would probably just get it up and running anyway, perhaps with some nominal fee. Also, and here comes misinformation #2, there was a good chance that they would have to fix the problem in order to verify it.
Thankfully, in my only intelligent move in the last year, I had opted to choose the extra device protection offered by my carrier. Which meant, if it wasn't covered under warranty, I could get a brand new phone at a significantly reduced rate. But it did mean I had to send it in to Samsung first. And so, I walked into a carrier store and simply stated that it wouldn't power up. I neglected to mention the whole "I'm an idiot and accidentally installed an incompatible rom at 1AM". At the end of the day, they don't care anyway.
So I waited for almost 3 weeks before getting an update from my carrier. Samsung had looked at it and had a quote. I called the store to find out the cost. The phone needs a new mainboard. $350+ (I remember it being more than $350 but less than $400). Ah, no thank you. I politely declined and contacted the company providing the device protection. No problem, phone would be in my hands in 2-3 business days. I just need to send the damaged phone back when I get it from Samsung.
When the phone did get back from Samsung (within 24 hours, I might add), it came with a note to the carrier indicating that the phone had been rooted. The store manager actually made a good point too. If they were able to get it up and running to figure out it was rooted, why did it need a new mainboard? In all likeliness, they just wanted to teach me a $350+ lesson in voiding the warranty. So, what did I learn from this experience?
1) If you are rooting multiple phones, don't leave them all laying around in identical cases in a dimly lit room at 1AM.
2) Don't root phones in a dimly lit room at 1AM.
3) If you royally mess up your bootloader and it won't boot up, Samsung can still boot up that phone.
4) If that same phone is rooted, Samsung can not only tell, but ensure that the phone remains in it's screwed state for return.
5) They might just try and teach you a $350+ lesson; my guess is this ultimately depends on who looks at it (just like walking into an Apple store and walking out with a replacement, prior to Applecare+).
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.

I think the are full of it.. I bet they did not even boot it up.

It would be possible for them to boot into download mode using a JTAG device, flash a working bootloader and at the very least load up a recovery environment terminal to check for root access. This is assuming of course they couldn't do this directly from their JTAG skipping having to fix the bootloader. Even so whats to stop them flashing a non working bootloader back to the device after they found what they are looking for. Not only would this not take very long, for the chance at turning 350 bucks work of profit vs a warranty fix im sure the techs are required to do this. This of course doesn't justify the obvious fact that a replacement motherboard is completely ridiculous. I'm of the opinion that it isn't right to cheat the manufacturers by getting warranty replacements on user created errors, however if they are attempting to gouge the end user instead of just charge them to fix the problem then i say all's fair. Lets face it, its not as if they don't take these warranty devices, especially the hard bricked ones, and simply fix the software, repackage and sell them again.

Exactly. I sent it in and fully expected some kind of charge, like labor, to get it working again. But not almost $400.

Yea, that is pretty lame. Its no different than a damaged led lens, which they charge the full LED assembly price of $175 instead of just fixing the problem. I just did this today on my phone for $20 and an hour or so of my time.

Wow that sucks. At least your other phone still works.
sent from my rooted galaxy 3.6

Noob question:
Did you use Triangle Away? If they can just boot up the device and find if you have root access, is the point of Triangle Away just aesthetics?

I think that is more or less an easy give away the uneducated rep at the sales counter can look for.

i must confess i've rooted my phone dozens of times, and i can say that over 80% of those were in the dark after midnight.

Yeah, me too. It only takes one mistake though ...

yes rooting is such another .apk on the phone and certainly does not void the hardware warranty... Obviouisly they should charge you for software issues which you did.. did you get the phone back and have someone else jtag and fix it?

No. I have to send it back in to the company I have device protection through. But I have a new S3 already. JTAG would probably work, but it would take too long and isn't much cheaper than getting the new one.
Sent from my SGH-I747M using Tapatalk 2

And yeah your full of it lmao. I had a galaxy s3 that just stopped working after being left in charger a night. Took it.to a rsi (Samsung official customer service and service center here in dallas Texas) and they said the motherboard was ruined. And it was stock non rooted. And it was covered under warranty and they had to create a new imei for the phone. So $350? Yeah right
Sent from my SGH-I747 using xda premium

Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.

JTAG
bionemesis said:
Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.
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happened to be last night,only option was to JTAG it so sent it to MTV Mobile Tech Videos,sucks ass....will se how long i am in Texas and sent it to Bryan Texas.Hopefully Get it back albeit in one piece by Wednesday Meanwhile i have no Phone.

This is not to offend anyone or cause a flamme war.
But I don't think people should be lying to Samsung or any carrier, that 1. Your phone isn't bricked/rooted and 2. That you have no idea of what's going on and it just wouldn't turn on.
You as a user should hold all responsibility for a bricked device. Should they charge you 400$? Damn right they should.
That's one of the many reasons why Samsung and many other carriers either ship their devices with locked bootloaders or don't release source code. And don't say the whole "I played 500$ for my phone I get to do what I want," yeah you're completely right. But let's say you're changing your cars oil and the person being the n00b that they are decides to mix synthetic oil and convention oil in the engine. Oh no you're screwed. You dont take your car to the dealership saying "I don't know what happened the engine just won't turn on," THEYRE GOING TO KNOW lol, and expect to get a free car or not get charged for your miss hap. C'mon. If you screw up at least be responsible to pay some kind of fee to get it fixed. I despise folks who "try to play the system" because of them phones will be locked down in the near future. Now its illegal to carrier unlock your device unless its paid for because of folks like that. I understand the OPs mistake. Yeah I've done it. But I paid to fix my mistake. Be responsible people. We're grown ups here. Same with flashing stuff. Do a little reading before you start a thread on how you "bricked your phone" but its really stuck in a boot loop.
Just my 2¢
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.

Heisenberg420 said:
I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.
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Click to collapse
I see were you're getting at but you pay ATT for a service, not a phone. Those 300-400$ are for Samsung, which is different. They're kind of giving you a discount. Phone cost 700$ but they'll kindly replace it for 300$ they're being lenient about it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

bionemesis said:
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.
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JTAG costs $50 and has a two day return.

Did you try a jig to force the phone into download mode.?

Need to call Verizon about warranty replacement. What version info should I give?

I need to call verizon about a possible warranty replacement for my phone. What info should I give them if they ask me to go to about phone?
Whats the most recent OTA stock rom, radio, etc?
I'll put it back to stock before I send it in, but I'm not ready to do that yet.
Thanks

qw3rty333 said:
I need to call verizon about a possible warranty replacement for my phone. What info should I give them if they ask me to go to about phone?
Whats the most recent OTA stock rom, radio, etc?
I'll put it back to stock before I send it in, but I'm not ready to do that yet.
Thanks
Click to expand...
Click to collapse
I just recently got mine replaced by verizon due to my phone having charging issues. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions.
Anyways, not sure how a phone conversation would go, but i would just skip all that and go right to the store (after flashing back to stock of course ) good luck!
edit: my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though). it never even came up. they were very lenient imo. very happy

I'm having charging problems too. It always says its charging, whether its plugged in or not. Then lots of times wont charge when its plugged in, have to reboot it to get it to charge. Problem is my phones really beat up, and I lost the back cover. But I have 2 weeks left on the warranty so I'm gonna give it a shot. I've got insurance as a backup if they say its too beat up.

qw3rty333 said:
I'm having charging problems too. It always says its charging, whether its plugged in or not. Then lots of times wont charge when its plugged in, have to reboot it to get it to charge. Problem is my phones really beat up, and I lost the back cover. But I have 2 weeks left on the warranty so I'm gonna give it a shot. I've got insurance as a backup if they say its too beat up.
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I'm assuming you're on Verizon. I noticed they have a promotion on their website that through March 8th they are allowing you to add on their various insurances to your plan. If they send you away just add/upgrade to their best protection (which covers accidental damage) and go in once the Samsung warranty is up. That was my plan anyway, but I'm glad things went smoothly.

Will T-Mobile still accept cracked/broken Note 7's for a refund?

I'm assuming yes, but doesn't hurt to ask and maybe someone has already gone through this. Just a few cracks on the back left corner from today

It's now officially another recall, so they pretty much have to.

ronattack said:
I'm assuming yes, but doesn't hurt to ask and maybe someone has already gone through this. Just a few cracks on the back left corner from today
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Call and find out for yourself and not go by the words of individuals on here...unless someone has done it.
You call and they say yes MAKE SURE there is a note on your account stating just that. Go to the store, if they say no point them to the note...if that still doesn't help....I just heard about tmobile retention department, give them a ring and have them fix the matter and have them look at the note on the account.

Between the release and the 1st recall, I dropped and messed up my note 7, ready to have to pay insurance to replace it. Then they were recalled. They will, and have to accept your phone. It is being shown as dangerous and the choice is technically not yours but Samsung's decision to take back the phones. That being said, they accepted mine without any issues. Just had to make sure I had the charger and accessories that came with it.

vhuertaserna said:
Between the release and the 1st recall, I dropped and messed up my note 7, ready to have to pay insurance to replace it. Then they were recalled. They will, and have to accept your phone. It is being shown as dangerous and the choice is technically not yours but Samsung's decision to take back the phones. That being said, they accepted mine without any issues. Just had to make sure I had the charger and accessories that came with it.
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On the first recall, I kept every accessory from my first Note7 (fast charger, USB-C cable and adapters, headphones, stylus pin replacement and even the stylus itself... I was even considering keeping the SIM/SD bay but finally didn't do it). I don't think they'll bother asking you to return those. I consider it like spare for future use and also some sort of compensation for all the trouble and risk they did put on me

They have to take every Note back, it is a recall for safety concerns. In fact I had a wild idea to crack it intentionally or leave them a "f*** ***" note (no pun intended) inside to let them know how I feel

you could argue that you would have kept it smashed, and the only reason you're there is because you don't want it to kill you.....
plus the points that everyone else made are true.. they don't have achoice not too. it's not their loss anyway, they will get their money back from samsung..

I had a few cracks across my screen before returning it. One store i went into couldn't do the exchange yet because they needed a manager to be there to remove charges, but I asked the 2 guys there anyways and the 1 didn't know. The other said I'd have to do an insurance claim. I immediately laughed and said no I don't, I'm not going to do an insurance claim on a recalled exploding phone. I told him he better call customer service and find out for when I come back to do the replacement. I didn't go back there, went to another store a day or 3 later and they asked 0 questions on my exchange for the 7v2