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Hi guys, any advice or help would be greatly appreciated.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
So HTC collected my phone for repair...
Today I phoned to get the latest information and they want £160 to replace the motherboard or £11 to have the phone returned to be unrepaired. Apparently I have been running an illegal firmware and this has voided my warranty. I updated by firmware many times before settling on the one I was happy with, but it seems the one I settled with wasn't the official one. The guy quoted me SPL - 0.85.0-x.......... and said that it was a bit weird but that was why I had to pay.
So I told him that the firmware had been running fine for many months and I wanted to know the exact registry tweak that had broken the motherboard. Anyway I said I didnt accept that the firmware had anything to do with the hardware failure and would be refusing to pay.. I also gave them the sob story that I have had a new HTC phone every year for the past 7 years and have recommended many customers to them.
Where do I stand with this? I have threatened to go to the small claims court, but really just want my phone fixed for free as soon as possible.
Any advice would be greatly appreciated..
Andy
Honestly you asked for this. You are going to have to pay for the repair. You sent in a phone with a cracked ROM and expect them to fix anything? No way in hell will they do it for free.
when you say a cracked rom do you just mean a rom that is available on this forum?
I accept that it isn't an official rom. but it is unrelated to the issue of a phone not charging.
Unfortunately this is the norm... They can't prove your cooked ROM caused it, you can't prove it didn't. What they can prove is that you are not running the ROM they gave you and I'm sure somewhere in the T&C there's legalese about that voiding the warranty.
COULD someone write a program which interferes with charging? I'd bet so, people around here write some amazing stuff. This is not to make any accusations that someone has written any malicious code, simply that it COULD likely be done, therefore I seriously doubt you have much recourse. You could get lucky, but I suspect you're just hosed.. Sucks.
And in reality, you could send the phone in for ANY failure and they discover such things and void the warranty.
I guess you could buy extra/larger batteries and charge them in a charger and swap them as they die. Not the best solution, but at least you don't have to shell out lots of money.
well i've just sent a very professional email to customer services.
tweiss 3, you have a very negative outlook. HTC market their phones on being individual, and indeed this is why so many of us buy them over Iphones. However I took the individuality to the limit by installing a custom firmware. I am extremely confident that a ROM from this forum and a respected chef at that, would not include a registry hack that has any effect upon the charging system of the phone. And have asked them for the evidence that this is the cause of the hardware malfunction.
Positive thinking goes along way as well I feel.
Season's greetings to all of you.
Take them to court. The whole thing rediculous. Depending on your country this might actually be illegal.
I lawyered up when they tried to pull this on me, and guess who got his phone back fixed for free?
Its not that i'm negative, but there are 2 things everyone should know about warranty electronic work.
1) Always go back to stock. Will this cause you to loose all your data and settings, yes, but that leads me into step 2.
2) It is never a guarantee to come back with the settings or OS the way you sent it out. In fact, most companies have a policy of the first step being just reflash/reinstall the OS to stock default out of the box settings to see if that fixes the problems. So knowing this, spend the few extra minutes to reflash back to stock.
That being said, you could possibly win in a court to get it warrantied, but you are only going to screw yourself out of a lot of money and time. HTC knows this and will let you waste it if you really feel the need to. Their warranties are written very well, with a lot of fine print. Also most of them say "Limited" meaning almost they have all the discretion the care to use.
I agree with tweiss3. You can't send HTC a phone with a modified ROM and expect them to fix it. I'm sure these SOB's will do anything possible to get out of fixing your phone. Once they saw that you had a different SPL that was the red flag they needed to void the warranty. I hope you can convince them to fix your phone. Maybe if you were very persistent and demanded to speak to several managers, told them how you and your friends all own HTC product, inform them you will no longer buy their products and possibly take them to court, etc.
With all this in mind I'm even more hesitant to flash my phone to a modified ROM.
I kind of expect it, to be honest. As soon as they see anything not stock, they can void the warranty. Just like with a car with the manufacturer's warranty. You modify it and something breaks, and they will attempt to void the entire warranty regardless of if it caused the problem or not. When I send my car in for warranty work, I take all of the mods off and put it back to the stock parts (the air intake, etc).
It's a crappy deal, I know. But it's something you should plan for if you ever need warranty work done.
Either way, I hope everything works out for you
Its just a rule of thumb when it comes to warranty repair with electronics, always restore stock first!!! As soon as HTC discovered that your phone software was modified, it's no longer an issue to them of what caused the problem with your phone, it is now an issue of this phone is no longer under warranty because of the physical proof of the software tamperment! honestly it would be by the grace of god if they were to reinstate the warranty!
Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
Thanks for the advice and well wishers.
Worse come to the worse is it worth repairing the phone for that price or is their anyone else who could replace the mainboard for cheaper than £160?
Dude, I totally know what you're going through. I hacked the ECU on my car, and now Mazda won't honor the warranty on my engine. It's total bull...I mean, I should be able to customize it how I want with no repercussions for myself. Why should I have to take the financial hit just because I put on a different software that controls the entire thing that may or may not have screwed it up?
If you couldn't tell, I was being sarcastic. You changed the core controlling software and didn't bother to change it back to the stock one. They have no responsibility to repair it for you.
andypa1 said:
Positive thinking goes along way as well I feel.
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I honestly wish you luck. Other readers seeking warranty repair should save themselves the risk and the effort and think positively about returning the phone to stock prior to sending it in.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
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Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
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Eh? Obviously if you can't flash it back, you're stuck. Other posters might not have been as hard on you if they had known the phone couldn't be flashed.
Now you know what needs doing I bet you can find someone to do it for less. Worth a look.
Also worth asking for it back and re-flashing and returning to see how their records work.
Do they really have a database of products they don't want to work with or do they just look at the serial, look at the device and decide ? Only one way to find out ! For £11 it might be worth the gamble.
(Plz ignore the previous any post made here earlier, I think it was the equivalent of a pocket call )
What?
I don't think he ever said they fixed it without asking him. They gave him two options:
1) Fix it
2) Return it without repairing it
Unless I missed a post somewhere, he never chose to fix it. In fact, I don't even think he chose to take it back yet.
Just an update... They decided not to replace it for free, and still ask for £160.
You guys are quite right I should have restored it to factory before sending it back. It was sent to HTC running the official upgraded rom so I thought it would be fine, however I had forgotten that it would still be unlocked for unofficial roms and they would check this.
Even if I had remembered it wouldn't have been possible because the phone usb connection was not working..
dik23 thank you for your suggestion! Is there anyway of restoring the spl and all of the phone to stock settings without a usb connection? e.g. micro sd? or wifi?
I think i'm going to ask for the phone back for £11.. However the £11 fee is for an assesment, so there is a chance they will pick up. However I believe having the phone in perfect working condition would give me a stronger standing.
did you ever try a different USB cable? that would be my first thought after it broke....
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
madman1520 said:
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
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andypa1 said:
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
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Even setting morality aside (which you shouldn't), reporting a phone as having been stolen shortly after having a warranty claim rejected is maybe not the smartest move.
i cant believe people from the US are telling you youre in the wrong. idunno about other countries, including the one you're at, but here in the US warranties are made to protect the CONSUMER not the big company. "minidevil"s comparison about a car manufacturer having the right to void your warranty is so wrong its unbelievable. so called "shrinkwrap warranties" arent even legal here in the US. i had a yamaha R1 which i used as a track bike. regardless of what the warranty said or what the dealership try to claim the minute i lawyered up they fixed my bike. simply because they knew what they hoped i didnt. that warranty laws are here to protect me not them. i didnt have to prove that the racing mods didnt fry my clutch hub. THEY had to prove it did. and like it has been said, you cant prove one way or another. here in the US i couldve asked for costs of repairing my bike and court costs for suing them. they knew this and just fixed my bike. again, idunno the laws in your country. its VERY likely youll win in a court, though. but wether or not your court system allows you to also recoup loss monies for court costs from HTC, i dont know.. it may just be cheaper to pay for the repairs.
So today I went to the Sprint store to have my screen replaced, but upon doing so, somehow the technician made it so the device will no longer power on. She tried 2 different screens, so I said to just put the orignal back on so I at least have a working phone. The device still does not power on. I've noticed that the power button no longer has a clicking sense to it like it once did and it now easily sinks into the device. It seems like it just sinks right into the phone, but no matter how hard you press it, or how fine you press it (fingernail) it just won't turn on. Has anyone had a similar experience? Is there anything I can do to fix this myself?
Why did you let the tech give you a phone that doesn't power on? Get a full replacement phone. I'm sure it's just a spring clip or something that didn't get replaced quite right, but whoever did the service obviously has insufficient skills to be performing repairs.
Besides, if you try to take your phone apart yourself, you'll void the warranty.
SilverZero said:
Why did you let the tech give you a phone that doesn't power on? Get a full replacement phone. I'm sure it's just a spring clip or something that didn't get replaced quite right, but whoever did the service obviously has insufficient skills to be performing repairs.
Besides, if you try to take your phone apart yourself, you'll void the warranty.
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1. There are no Evos in stock. They are currently waiting for them to get back in stock so they can order a replacement. The problem is I'm away on business and need a phone.
2. The phone has already been opened, there would be no way for them to tell whether I did it or the techs did. I have a receipt for the repair order if it comes to them accusing it was me.
3. I'm looking for ways to get my phone powered back on. I appreciate your help, but I really just need answers to my question, nothing else.
call mgt or walk in and talk to mgt. the store tech made the device nonfuntional, then the store needs to ensure that you have a communications device for your trip and a brand new EVO waiting for you when you return to your home city. perhaps you don't travel with a EVO this trip.
i don't understand why you would walk out of the store without a phone given the situation you describe. i would strongly advise having a different tech break down and rewiew your EVO. perhaps she put it together wrong (if you're lucky).
DraginMagik said:
call mgt or walk in and talk to mgt. the store tech made the device nonfuntional, then the store needs to ensure that you have a communications device for your trip and a brand new EVO waiting for you when you return to your home city. perhaps you don't travel with a EVO this trip.
i don't understand why you would walk out of the store without a phone given the situation you describe. i would strongly advise having a different tech break down and rewiew your EVO. perhaps she put it together wrong (if you're lucky).
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She tried it 3 different times, I doubt she would have messed up 3 different times. Also, do you not understand that Evos are still sold out...everywhere! I walked out of the store without a phone because they didn't have one to give me. What's hard to understand about that?
I also don't understand how you can just leave the store without a functioning phone. They (in my eyes) bricked the phone, meaning it doesn't turn on at all. They should have scoured the area, calling other stores, repair centers in the area to get you a working evo (while you're waiting for a replacement).
I hope things work out for you. I'm waiting for a replacement phone and the store told me it would be less than a week wait. I had them activate an old phone for me (that I brought with me)
And even if they don't have an Evo to give you, they should be able to give you something comparable as a temp phone. You could almost have a legal issue here if their screw-up is causing your work to suffer.
If you're hell-bent on fixing it yourself, just open it up and see what you can see. Or I think there is a tear-down video somewhere from when the Evo first launched. Google it.
Well I opened it up and sure enough the button for the power was broken inside. The part that the external button presses into was snapped off somehow. So now the external button doesn't contact it. Not sure how the tech could not have discovered that herself, considering she did it. First I tried to remove it and replace it with one from the volume rocker, but decided that for now, I'm leaving the two top screws on the phone removed and using a needle to trigger the power button.
I at least have a working phone and can hold out for a replacement when they get back in stock. Yes I shouldn't have left with a phone, but this is Sprint. When asking about a loaner, they told me they could only replace it with the same phone, even for loan. It just baffles me how this company could not leave enough phones in the warehouse for replacements. It's quite simple Sprint, stop being greedy and shipping out every phone for sales. That way you can service the current customers you have that have already been paying you. It's no wonder you keep losing customers each quarter.
They "serviced" you alright.
indiearmy said:
She tried it 3 different times, I doubt she would have messed up 3 different times. Also, do you not understand that Evos are still sold out...everywhere! I walked out of the store without a phone because they didn't have one to give me. What's hard to understand about that?
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i understand that when i was in sales my phone was as important as the shoes on my feet. i would not have walked out without a working phone. evo or not. the sprint folks can fix their screwup.
whats hard to understand is why you cowed under and meekly walked out the door.
DraginMagik said:
...
whats hard to understand is why you cowed under and meekly walked out the door.
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hate to judge, but I kinda agree. prolly would have figuratively broken that place up before I left. at the very least, the mgr would have gone home tonight and kicked his dog
Sent from my PC36100 using XDA App
DraginMagik said:
i understand that when i was in sales my phone was as important as the shoes on my feet. i would not have walked out without a working phone. evo or not. the sprint folks can fix their screwup.
whats hard to understand is why you cowed under and meekly walked out the door.
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I didn't. What part of they didn't have any do you people not understand?
"Oh yes, well I'm going raise my voice act all mighty and tough a demand you just whip up an Evo right here and now. Come on, don't try to bull**** me, I know there must be someone here that can build those outside of it's normal manufacture plant!" I didn't meekly walk out the door, they just didn't have any. You may take the I'm an asshole customer approach, but I've learned through many years in retail that it doesn't get you anywhere. Just like it wouldn't have gotten me anywhere cause again, ranting and raving isn't magically going to make an Evo pop up in that store.
you're a good person. I wouldn't have left the store without an equivalent replacement
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indianacurly said:
you're a good person. I wouldn't have left the store without an equivalent replacement
Sent from my PC36100 using XDA App
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You probably would have, because they didn't have any. Also, I was probably 75% sure I could fix it myself, or at least get a temp fix going like I describe I've done. It wasn't worth the hassle to me knowing I could fix it within the hour myself.
okay, my charging port just broke, so i can't connect to usb, and i have 30 percent battery, and i want to take this to sprint tomorrow, but its rooted. i want to RUU, but i cant because i can't connect via USB. how do i get rid of my root?
You could probably get away without unrooting it, if you just bring it in with a dead battery and say the mizcro USB port is broken. Lots of people on here have said that they returned their Evos without the reps even looking at them.
dhMassacre said:
okay, my charging port just broke, so i can't connect to usb, and i have 30 percent battery, and i want to take this to sprint tomorrow, but its rooted. i want to RUU, but i cant because i can't connect via USB. how do i get rid of my root?
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might want to change the title of your thread so in the future it can be found easier when searching...
mistersquirrle said:
You could probably get away without unrooting it, if you just bring it in with a dead battery and say the mizcro USB port is broken. Lots of people on here have said that they returned their Evos without the reps even looking at them.
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good info..
Well, When I worked at a "A" store for sprint for the last couple of years (A meaning service and repair with extremely high traffic) a broken port is considered physical damage and shouldn't be replaced at the store level....without you paying a fee, so if you have insurance your probably going to just end up paying 100$ and having them send you one anyway.
per policy.....
now... I mentioned that we were an A store because some of the third party repair stores or smaller ones will overlook some physical damage...hit or miss.
But policy says your boned.
just a thought.
second thought.... if you want DONT mention that the port is broken, and brick your phone by trying to flash it or something and let the battery die at the same time haha.
and go in and be like, yo man, my phone wont turn on.
third thought.... alot of sprint employees dont care or dont know WTF rooting your phone is, make it look stock and they arent going to check to see if its rooted, they will only notice if something is crazy looking..and even then just say oh yeah its a mod from the market i forget what its called...
I worked for sprint for 3 years... trust me, we don't care, be nice and you'll probably just be fine. stay away from the managers, more likely to send you away.
My store up here they know whay flashing and rooting is... only because they do it also.. the guy who sold me the phone told me about the free teethering by rooting... but didnt tell me to not update..
sent from my Evo
I don't think they'll care. LOL. It's just rooting your choice + i think it's legal now ?
It is legal, but under the sprint protection and crap they say tampering and messing with the phone and what not, makes that all go away.
i expected something else... but you did get yourself in a pickle. my first instinct would be to fix it myself. sounds like you physically broke the connections to the usb plug? might just need a quick pass of a soldering iron. it's just that people are so quick to get rid of an electronic device when the fix can be so simple. -not saying thats your situation; it's only the thought in my head at the moment.
Rooting is legal with all insurance until u flash a software...anyway...broke USB port should b covered at store level...I've had my camera lens crack on previous phones and they got me a free replacement
Sent from my PC36100 using XDA App
Sprint is ok with rooting/hacking/softmodding of their phones. At least the California branches are. They don't ebrace or encourage you to hack your phone, but if you walk in with one, they won't sent you packing even after they detected it. In the past, my HTC Touch's screen started going bad, so I brought it in to get it repaired. Right off the bat, the store manager knew it was softmodded; he actually questioned me about apps and compared his custom rom with mines. I thought it was weird, and feeling confident, I asked him isn't it against store policy to hack the phones? His exact words were: "No, we actaully support it. We, as well as every other users, knows, Sprint and manufacturers does not make quick enough updates; therefore, many users turn to developers for help. Sprint is begining to see that custom ROMs are benifiting more and more users. We want to be able to retain/gain customers instead of lose, even if that means a little sacrafice (in this case, phone hacking). As long as our customer are happy, we are happy." I was like "WOW, Sprint is cool with phone modding"!!! I had AT&T before and my sister currently has Verizon, and no way in hell were they this cool about phone softmodding. As far as rooting/installing custom rom goes, I just hope there's no mass mob of idioits who repeatedly bricks their phone and bring it in for warranty. It might be the only reason why Sprint would probably turn their heads away from accepting rooted/hacked phones.
kris54241 said:
Rooting is legal with all insurance until u flash a software...anyway...broke USB port should b covered at store level...I've had my camera lens crack on previous phones and they got me a free replacement
Sent from my PC36100 using XDA App
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INCORRECT INCORRECT INCORRECT, Its people with your attitude that came into the store and gave me a nightmarish headache.
what in the world makes you think a physically damaged product is covered under a limited warranty? it is not.
you may have gotten lucky, or someone was stupid, or someone was really nice to you and replaced your phone because of the camera lens crack but dont continue the stupid cycle by saying "it should be taken care of" NO IT SHOULDN'T why cant people comprehend someone just did you a solid? dont expect it, appreciate it.
cause I will tell you right now its no ones policy anywhere to replace anything thats been damaged for free.
Physical damage always has and always will be directed to asurion unless someone feels like being nice to you, OR because the item is defective.
Broken camera lens and broken charging port DO NOT fall into that category.
6ixtynin9 said:
Sprint is ok with rooting/hacking/softmodding of their phones. At least the California branches are. They don't ebrace or encourage you to hack your phone, but if you walk in with one, they won't sent you packing even after they detected it. In the past, my HTC Touch's screen started going bad, so I brought it in to get it repaired. Right off the bat, the store manager knew it was softmodded; he actually questioned me about apps and compared his custom rom with mines. I thought it was weird, and feeling confident, I asked him isn't it against store policy to hack the phones? His exact words were: "No, we actaully support it. We, as well as every other users, knows, Sprint and manufacturers does not make quick enough updates; therefore, many users turn to developers for help. Sprint is begining to see that custom ROMs are benifiting more and more users. We want to be able to retain/gain customers instead of lose, even if that means a little sacrafice (in this case, phone hacking). As long as our customer are happy, we are happy." I was like "WOW, Sprint is cool with phone modding"!!! I had AT&T before and my sister currently has Verizon, and no way in hell were they this cool about phone softmodding. As far as rooting/installing custom rom goes, I just hope there's no mass mob of idioits who repeatedly bricks their phone and bring it in for warranty. It might be the only reason why Sprint would probably turn their heads away from accepting rooted/hacked phones.
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YMMV by location.
I'd like to share with you all my tale of rom flashing gone horribly wrong. It's really only important for 2 pieces of misinformation that I've seen kicking around the forums. First, the story.
I had already rooted my Telus Galaxy S3 (SGH-i747M), but was still running stock. I started looking around for compatible roms running JB, but didn't have much luck (finding ones that support the Canadian version is not easy). At the same time, I had to update and reset my old Galaxy S2 for a relative who was taking it off my hands. I found a JB rom that was available for both the S2 and S3, from the same dev. I decided to try both out, downloaded them and copied the respective files to the S2 and S3, but quickly realized that the S3 version didn't support my Canadian phone. No problem, I'll leave the S3 as rooted stock.
I proceeded to flash and install the rom on my S2. Everything seemed to be going fine until the first reboot after flashing. The phone appeared to be completely dead. I tried putting the phone into download mode but it was completely dead and would not even show signs that it was plugged into a power outlet. Then, horror. Both my S2 and S3 are in Otterbox Commuter cases. They look very similar. At 1 in the morning in a dimly lit room, they look identical.
Yes. Like an idiot, I had installed the incompatible S3 rom to my Canadian S3. I had, in fact, hard bricked my phone. I set aside my grief for 10 minutes and got the S2 done, as that was the original goal of this adventure. That worked fine. Of course.
For the next several hours and most of the following day, I searched and searched. I ended up on the posts talking about QHSUSB_DLOAD and how I'd screwed myself. No hope. Only option is either JTAG service or, and this brings me to misinformation #1, sending it back to Samsung. Why send a rooted and screwed phone back to Samsung? Well, the argument was that in all likeliness they wouldn't be able to tell and would probably just get it up and running anyway, perhaps with some nominal fee. Also, and here comes misinformation #2, there was a good chance that they would have to fix the problem in order to verify it.
Thankfully, in my only intelligent move in the last year, I had opted to choose the extra device protection offered by my carrier. Which meant, if it wasn't covered under warranty, I could get a brand new phone at a significantly reduced rate. But it did mean I had to send it in to Samsung first. And so, I walked into a carrier store and simply stated that it wouldn't power up. I neglected to mention the whole "I'm an idiot and accidentally installed an incompatible rom at 1AM". At the end of the day, they don't care anyway.
So I waited for almost 3 weeks before getting an update from my carrier. Samsung had looked at it and had a quote. I called the store to find out the cost. The phone needs a new mainboard. $350+ (I remember it being more than $350 but less than $400). Ah, no thank you. I politely declined and contacted the company providing the device protection. No problem, phone would be in my hands in 2-3 business days. I just need to send the damaged phone back when I get it from Samsung.
When the phone did get back from Samsung (within 24 hours, I might add), it came with a note to the carrier indicating that the phone had been rooted. The store manager actually made a good point too. If they were able to get it up and running to figure out it was rooted, why did it need a new mainboard? In all likeliness, they just wanted to teach me a $350+ lesson in voiding the warranty. So, what did I learn from this experience?
1) If you are rooting multiple phones, don't leave them all laying around in identical cases in a dimly lit room at 1AM.
2) Don't root phones in a dimly lit room at 1AM.
3) If you royally mess up your bootloader and it won't boot up, Samsung can still boot up that phone.
4) If that same phone is rooted, Samsung can not only tell, but ensure that the phone remains in it's screwed state for return.
5) They might just try and teach you a $350+ lesson; my guess is this ultimately depends on who looks at it (just like walking into an Apple store and walking out with a replacement, prior to Applecare+).
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.
I think the are full of it.. I bet they did not even boot it up.
It would be possible for them to boot into download mode using a JTAG device, flash a working bootloader and at the very least load up a recovery environment terminal to check for root access. This is assuming of course they couldn't do this directly from their JTAG skipping having to fix the bootloader. Even so whats to stop them flashing a non working bootloader back to the device after they found what they are looking for. Not only would this not take very long, for the chance at turning 350 bucks work of profit vs a warranty fix im sure the techs are required to do this. This of course doesn't justify the obvious fact that a replacement motherboard is completely ridiculous. I'm of the opinion that it isn't right to cheat the manufacturers by getting warranty replacements on user created errors, however if they are attempting to gouge the end user instead of just charge them to fix the problem then i say all's fair. Lets face it, its not as if they don't take these warranty devices, especially the hard bricked ones, and simply fix the software, repackage and sell them again.
Exactly. I sent it in and fully expected some kind of charge, like labor, to get it working again. But not almost $400.
Yea, that is pretty lame. Its no different than a damaged led lens, which they charge the full LED assembly price of $175 instead of just fixing the problem. I just did this today on my phone for $20 and an hour or so of my time.
Wow that sucks. At least your other phone still works.
sent from my rooted galaxy 3.6
Noob question:
Did you use Triangle Away? If they can just boot up the device and find if you have root access, is the point of Triangle Away just aesthetics?
I think that is more or less an easy give away the uneducated rep at the sales counter can look for.
i must confess i've rooted my phone dozens of times, and i can say that over 80% of those were in the dark after midnight.
Yeah, me too. It only takes one mistake though ...
yes rooting is such another .apk on the phone and certainly does not void the hardware warranty... Obviouisly they should charge you for software issues which you did.. did you get the phone back and have someone else jtag and fix it?
No. I have to send it back in to the company I have device protection through. But I have a new S3 already. JTAG would probably work, but it would take too long and isn't much cheaper than getting the new one.
Sent from my SGH-I747M using Tapatalk 2
And yeah your full of it lmao. I had a galaxy s3 that just stopped working after being left in charger a night. Took it.to a rsi (Samsung official customer service and service center here in dallas Texas) and they said the motherboard was ruined. And it was stock non rooted. And it was covered under warranty and they had to create a new imei for the phone. So $350? Yeah right
Sent from my SGH-I747 using xda premium
Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.
JTAG
bionemesis said:
Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.
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Click to collapse
happened to be last night,only option was to JTAG it so sent it to MTV Mobile Tech Videos,sucks ass....will se how long i am in Texas and sent it to Bryan Texas.Hopefully Get it back albeit in one piece by Wednesday Meanwhile i have no Phone.
This is not to offend anyone or cause a flamme war.
But I don't think people should be lying to Samsung or any carrier, that 1. Your phone isn't bricked/rooted and 2. That you have no idea of what's going on and it just wouldn't turn on.
You as a user should hold all responsibility for a bricked device. Should they charge you 400$? Damn right they should.
That's one of the many reasons why Samsung and many other carriers either ship their devices with locked bootloaders or don't release source code. And don't say the whole "I played 500$ for my phone I get to do what I want," yeah you're completely right. But let's say you're changing your cars oil and the person being the n00b that they are decides to mix synthetic oil and convention oil in the engine. Oh no you're screwed. You dont take your car to the dealership saying "I don't know what happened the engine just won't turn on," THEYRE GOING TO KNOW lol, and expect to get a free car or not get charged for your miss hap. C'mon. If you screw up at least be responsible to pay some kind of fee to get it fixed. I despise folks who "try to play the system" because of them phones will be locked down in the near future. Now its illegal to carrier unlock your device unless its paid for because of folks like that. I understand the OPs mistake. Yeah I've done it. But I paid to fix my mistake. Be responsible people. We're grown ups here. Same with flashing stuff. Do a little reading before you start a thread on how you "bricked your phone" but its really stuck in a boot loop.
Just my 2¢
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.
Heisenberg420 said:
I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.
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Click to collapse
I see were you're getting at but you pay ATT for a service, not a phone. Those 300-400$ are for Samsung, which is different. They're kind of giving you a discount. Phone cost 700$ but they'll kindly replace it for 300$ they're being lenient about it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
bionemesis said:
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.
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Click to collapse
JTAG costs $50 and has a two day return.
Did you try a jig to force the phone into download mode.?
I bought a Note 2 off eBay. It was in perfect condition, it had no problems. Lately my phone has been getting really really hot. One day I had it charging overnight, that night the weather dropped and when I picked it up the next day I noticed a line across the top of the screen. I didn't understand how this could of happened since I never drop my phone and I usually keep it in the case and holder combo. I could only assume the overheating caused it.
I contacted Samsung Support and told the rep what happened. He said that it was probably the battery that caused it and said an overheating issue would allow it to be repaired under warranty. I sent it in and never received any status alerts (like I was told I would) about the phone. I checked today and it said it's been on hold because "Customer didn't acceept the payment". I was furious. Payment for what??? "PHONE IS OOW BY CONDITION, THE LCD IS DAMAGED, NEEDS PAYMENT."
I called to see what's going on and the agent kept giving me the same scripted response of "the phone was damaged, any damage voids the warranty". I told him the issue and he kept telling me "I can't speculate on the condition of your phone sir. It is not in front of me. Your warranty is voided. It will cost $191.60 to repair your phone". I told him I wanted to speak with his supervisor. He said "He will say the same thing sir. Your warranty is voided. It will cost $191.60 to repair your phone". I said "Ok, I still want to speak with your supervisor". He said Ok, then put me on hold for 15 mins. Then the line went dead.
Is there anything else I can do, or am I SOL?
when you buy cheap used phones on Ebay, you never know what is really going on with them; obviously, yours had issues that didnt show up right away..
I dont think Samsungs warranty extends to subsequent users after the original owner...
Dont expect perfection when you buy used phones on ebay..
Hopefully this will help you in the future.
Saiyan26 said:
I bought a Note 2 off eBay. It was in perfect condition, it had no problems. Lately my phone has been getting really really hot. One day I had it charging overnight, that night the weather dropped and when I picked it up the next day I noticed a line across the top of the screen. I didn't understand how this could of happened since I never drop my phone and I usually keep it in the case and holder combo. I could only assume the overheating caused it.
I contacted Samsung Support and told the rep what happened. He said that it was probably the battery that caused it and said an overheating issue would allow it to be repaired under warranty. I sent it in and never received any status alerts (like I was told I would) about the phone. I checked today and it said it's been on hold because "Customer didn't acceept the payment". I was furious. Payment for what??? "PHONE IS OOW BY CONDITION, THE LCD IS DAMAGED, NEEDS PAYMENT."
I called to see what's going on and the agent kept giving me the same scripted response of "the phone was damaged, any damage voids the warranty". I told him the issue and he kept telling me "I can't speculate on the condition of your phone sir. It is not in front of me. Your warranty is voided. It will cost $191.60 to repair your phone". I told him I wanted to speak with his supervisor. He said "He will say the same thing sir. Your warranty is voided. It will cost $191.60 to repair your phone". I said "Ok, I still want to speak with your supervisor". He said Ok, then put me on hold for 15 mins. Then the line went dead.
Is there anything else I can do, or am I SOL?
Click to expand...
Click to collapse
You may be SOL this time. Next time you ship anything to anyone for repair, take extensive photographs of the items before shipment. I had a rep from Seagate try to tell me that a drive I pulled from a server for RMA replacement was void because "all of the screws" were missing. This was of course complete BS, and when I sent them the photos of the drive before I shipped it and when they sent it back unrepaired, they changed their tune. They sent me a prepaid box to ship the drive back to them and replaced it without further question.
I wouldn't be surprised if someone dropped your phone or damaged it in shipping and now they are passing the costs onto you. Ask for photos of the alleged "LCD damage".
Good luck,
Mike
mcapozzi said:
You may be SOL this time. Next time you ship anything to anyone for repair, take extensive photographs of the items before shipment. I had a rep from Seagate try to tell me that a drive I pulled from a server for RMA replacement was void because "all of the screws" were missing. This was of course complete BS, and when I sent them the photos of the drive before I shipped it and when they sent it back unrepaired, they changed their tune. They sent me a prepaid box to ship the drive back to them and replaced it without further question.
I wouldn't be surprised if someone dropped your phone or damaged it in shipping and now they are passing the costs onto you. Ask for photos of the alleged "LCD damage".
Good luck,
Mike
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Click to collapse
Thanks, I actually did take photos of the screen. How would I request them to take photos? I have no contact info for this "repair center". They never contacted me, if I didn't call the call center I wouldn't have even known where my phone was. I think my biggest problem with this is that I've been given zero information about my phone and I just have to take this outsourced rep's word that I broke my phone and I need to pay them.
wase4711 said:
when you buy cheap used phones on Ebay, you never know what is really going on with them; obviously, yours had issues that didnt show up right away..
I dont think Samsungs warranty extends to subsequent users after the original owner...
Dont expect perfection when you buy used phones on ebay..
Click to expand...
Click to collapse
The phone was basically new. Samsung told me the warranty started the month I got it. It wasn't registered to anyone, I didn't even register it until I first called.
From my experience from working for customer care for the mobile industry; dont ever count on warranty to fix your issue. Insurance works better, but they can screw you over with that as well. Even if its not damaged...
Samsung said:
the phone was damaged, any damage voids the warranty
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Click to collapse
So basicly that means there is no warranty...
I have called samsung in the past also and had issues with there customer service for mobile devices over the stupied usb plug that just pops out, that i just ended up throwing away and buying my own. Sorry to hear about your issues but I would request if they could just ship the phone back to you and you'll fix your self because all there going to do is fix the screen and not do anything with the overheating.
Regardless of the outcome. ..the story holds true. ..
Samsung gets bad or broken devices pushed to them every second of every day. ..
These devices are turned in under warranty and are clearly "NOT" a warranty issue. ..
Then people get mad for having to pay in getting the device fixed..
Now don't get me wrong. ..I'm no sammy fanboy....and absolutely sympathize with your situation. ..but honestly. ..
Those techs know what to look for when finding damaged device's. ..
And when they put the device through it's paces on the test bench. ..the truth pops up...
Battery was clearly not the issue. ..and the display was...
And it's very likely that the person selling the phone on ebay knew it too...
You are a victim of a shady deal. ..
And yes. ..you have an option. ..sadly it's $191 and change to exercise it...
Not your fault. ..and not Samsung either. ..
The rip off that sold you a bad device is to blame. ..and owes you about $200 as I see it. ..
Buyer beware. ...g
Sent from my SAMSUNG-SGH-I317 using XDA Premium HD app
gregsarg said:
Regardless of the outcome. ..the story holds true. ..
Samsung gets bad or broken devices pushed to them every second of every day. ..
These devices are turned in under warranty and are clearly "NOT" a warranty issue. ..
Then people get mad for having to pay in getting the device fixed..
Now don't get me wrong. ..I'm no sammy fanboy....and absolutely sympathize with your situation. ..but honestly. ..
Those techs know what to look for when finding damaged device's. ..
And when they put the device through it's paces on the test bench. ..the truth pops up...
Battery was clearly not the issue. ..and the display was...
And it's very likely that the person selling the phone on ebay knew it too...
You are a victim of a shady deal. ..
And yes. ..you have an option. ..sadly it's $191 and change to exercise it...
Not your fault. ..and not Samsung either. ..
The rip off that sold you a bad device is to blame. ..and owes you about $200 as I see it. ..
Buyer beware. ...g
Sent from my SAMSUNG-SGH-I317 using XDA Premium HD app
Click to expand...
Click to collapse
Ok let try some productive help. How long have you had the phone? Ebay covers the buyer for a period of time. Read there terms and conditions. So does paypal. Contact the seller dependi g on how long you had your phone. I sell used phones on ebay and I back my stuff I sell. So try those avenues of help. At the very least it doesnt hurt to try. Also you can pay the 191 then sell it online as refurbished or just sell it online for parts and buy a different phone.
Sent from my SAMSUNG-SGH-I317 using xda premium
Thanks for the replies. I think I'll just call and have it sent back to me. Hopefully it doesn't comeback with more damage...
nthknd said:
Ok let try some productive help. How long have you had the phone? Ebay covers the buyer for a period of time. Read there terms and conditions. So does paypal. Contact the seller dependi g on how long you had your phone. I sell used phones on ebay and I back my stuff I sell. So try those avenues of help. At the very least it doesnt hurt to try. Also you can pay the 191 then sell it online as refurbished or just sell it online for parts and buy a different phone.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
I bought in January. I just checked my eBay account, and surprise surprise now he's "No longer a registered user".
Saiyan26 said:
I bought in January. I just checked my eBay account, and surprise surprise now he's "No longer a registered user".
Click to expand...
Click to collapse
Just an update:
I called my bank and I was told I could "possibly" be refunded due to the issue. I'm not really counting on it though. I also contacted Samsung again and was connected to a nice rep. He decided to escalate my issue to "advance technical support". The ATS rep said any LCD damage still voids the warranty, but because of the bad info I was originally given and the "unacceptable" lack of updates he could reduce the fee. He said he could drop it to $70, expedite the service, and also include a motherboard, processor, and battery replacement for free. It sounds like a good offer, but I'm wondering if they'd just say they replaced the parts, but really never touched them...
Saiyan26 said:
Just an update:
I called my bank and I was told I could "possibly" be refunded due to the issue. I'm not really counting on it though. I also contacted Samsung again and was connected to a nice rep. He decided to escalate my issue to "advance technical support". The ATS rep said any LCD damage still voids the warranty, but because of the bad info I was originally given and the "unacceptable" lack of updates he could reduce the fee. He said he could drop it to $70, expedite the service, and also include a motherboard, processor, and battery replacement for free. It sounds like a good offer, but I'm wondering if they'd just say they replaced the parts, but really never touched them...
Click to expand...
Click to collapse
Thats a good deal take Samsung up on offer fast
sling said:
Thats a good deal take Samsung up on offer fast
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Click to collapse
+1 take them on their offer. Oh ya another thing check your paypal account for the address of the filthy scum who sold you the phone, take matters into your own hands, I would HUNT him DOWN!
Knight-Rider said:
+1 take them on their offer. Oh ya another thing check your paypal account for the address of the filthy scum who sold you the phone, take matters into your own hands, I would HUNT him DOWN!
Click to expand...
Click to collapse
ARGH!!!!
I just called Samsung again and asked to speak to ATS so I can pay for the repair. I told the woman the issue and she read all the notes from the beginning. Now she is telling me this is definitely a warranty issue regardless of LCD damage. She said when phones arrive first they take them apart before they do any investigations into the problems. Apparently it was written off as "out of warranty" because of the LCD damage without even looking for the cause. She told me not pay for repairs and that she added extra notes to escalate this to the warranty department. Unfortunately it was closed, so she told me to call back on Monday and they will transfer me there.
Good lord sammy sucks. How is it that companies can achieve these marvelous pieces of engineering every couple of years yet they can't give you the same story when you call them on the phone.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
The plot thickens....
Companies get so big they become ineffective...at doing anything well...g
Sent from my SAMSUNG-SGH-I317 using XDA Premium HD app
So I called today and explained again what happened. This time I was told there is no warranty department and that ATS is capable of solving my problem. He told me because I sent it in expecting it to be a free repair, I was never given any status updates, I was given misinformation several times, and this has been such a long drawn out ordeal, he waived the $70. So now they're expediting the repair, replacing the screen, motherboard, processor and battery free of charge. I'm crossing my fingers and hoping that this will be the end of it. I'll update once my phone is back in my hands.
I wouldn't count on it. They prolly just want you off the phone
And when it comes back repaired you will have a warranty on their work.