Develop Bugs

Missing phone Calls & Texts

I'm unable to receive texts or phone calls. Making calls and using the internet works fine. What can be going on? I've tried calling tech support twice. They reset my phone on the network, but that never really worked. This led them to believe that it has to be a problem with my phone internally. Sometimes, my fine will work randomly. Then I will notice I haven't received a text in awhile, so Ill send myself a text and realize my phone isn't working right again.
One odd thing I noticed is that when I'm on a call, I am able to receive texts. WTF? I tried going to Sprint today and they said my phone passed the "post tests", and since I don't have the insurance plan there is nothing they can really do.
I'm on the stock rom now and I've hard reset plenty.
There has to be some way to fix my phone. Thanks in advance.

Have you tried re flashing the stock rom , there is a update rom out for you phone..btw you do not need to unlock the phone to flash a stock factory rom..go to HTC.com and find your phone and then downloads
http://www.htc.com/us/support

You consider a rom from March an update? I was already on that update. Ill just get another phone.

Well i figured the phone was out of the warranty period when the store said they could not help you..yea i seen you do not have insurance , so with that in mind , i would have thought that the Rom update would be much newer then the current one on the phone....to me it would be worth a shot to try it and see what happens..
But you know better i guess, sorry to try and help you out..
Btw you only stated that you have hard rest, nothing about you have done a Rom update already..sheesh

Thanks for your help. I just went to that site thinking there was something new. Yah, I had to flash back to stock b4 bringing the phone in.

[Q] can't recieve or send out picture messages

Ok so the other day my pictures just stopped downloading all of a sudden, it was sometime after installing Google voice whether that was a coincidence or not i don't know, i have since uninstalled it since i didn't like it anyways so o well. But anyways, so after reading tons of topics on the problem. The answers i came across the most where,
it is sprints fault call them
have to be on wifi
cant be on wifi
to many messages
or go back to factory reset
and umm others i probably forgot.
All of these had varying degree of success for people suggesting them. However, Non but the factory reset worked for me. So while i am already back at the beginning i decided to update my phone to htc 3.70 or whatever it is. So after getting everything updated, i learned i could use clockwork to recover just the data part of my nand, which made me happy, but i figured it might mess up MMS again... which it did. The easy solution is to go back to factory ( or my nand before the restore of data) BUT i would really like to keep all my data. There is just so much to reset if i don't x-x. So i was wondering if anyone might know what causing the pictures not to download and if there is a way to fix it without having to lose all my data.
Oh yeah it not just downloading i can't send out picture messages either.
If all else fails i will just resort back to before the data restore and go about resetting everything the hard way just not looking forward to it.
Thanks for your time
and if i missed a thread somewhere that answers this sorry i was already banging my head against the wall at all the stuff i had already looked at.

Hmm no answer, lovely, guess it is back to the chalkboard for me.

i cant get mine working either. tried cm6 and fresh and also deleted/renamed telephony.db file and nothing.
bleh this is pissing me off

frank828 said:
i cant get mine working either. tried cm6 and fresh and also deleted/renamed telephony.db file and nothing.
bleh this is pissing me off
Click to expand...
Click to collapse
I can get mine working will just have to start all over on apps and setting and everything with no garentee it won't happen again.
Yeah it is very frustrating.

well i tried it with a full wipe and then fresh install of Fresh. that didnt work for me either.
some things ive tried that didnt work:
re-provisioning using ##3282#
full wipe and new install of fresh and cm6.1.2
deleting the telephony.db
ugh

I've been having this same problem for about a week now. It started on my Moment and continues since I got the Evo on Monday.
It's aggravating the hell out of me....

call sprint. i called sprint today, to complain, about slow speeds in the area and there was a recorded message saying they are aware of a problem with the messaging system and are working on it. that was earlier thursday 'round 9.30am est.

Just confirms what I've thought, that's it's a Sprint network issue and not a device or apk issue...

It is a sprint network problem as of lately, that is why HipKat had problems after he switched.
Btw Charlie what rom are you using and did you call sprint?

[Q] Streaming on your HTC EVO Device

Sorry if this has already been brought up.. I did some searching and didn't find anything on this. For the past few days I am all of a sudden getting this error showing up on my screen. It will pop up on it's own and I'm not sure if something is really wrong or if its actually an issue that I need to contact Sprint for. Below is the Exact message that I am getting.
"Streaming on your HTC EVO Device
Streaming quality on your HTC EVO may be impacted by a known issue with the Sprint carrier network. To resolve this issue, please contact Sprint at 888-211-4727. Let them know that you are having trouble streaming multimedia on the HTC EVO with software version 3.70.651.1.
Don't show this again"
I have rooted my phone and just running the base Sprint rooted image so far.. I haven't decided on which ROM I want to try next. So my question is has anyone else seen this problem yet and if you have what have you done to resolve this or did you actually contact Sprint on this? I have a funny feeling that Sprint is going to want to push or have me re-download the update. Which we all know will reload the ROM and wipe Root.
Any ideas are greatly appreciated and again if this has already been discussed and I just couldn't find it I've missed it. Sorry!

That's interesting. I wonder what that's all about.
Sent from my PC36100 using XDA App

Still haven't got this. It's not just your Evo though. This is happening to a lot of people.

I got the same message. Im completely unrooted on my 0002 hardware that I got last June. I called sprint and they seemed even more clueless than usual. They didn't even seem to bebe aware that the message went. Practically hung up when the Guy suggested a hard reset.
But everything seems to be working fine.

So I keep getting the message and decided to call in and see what I found out.. Apparently I got the right person to talk to. Customer service briefly talked with Tech Support and then transferred me to them. They had me do the following:
1. Power off Phone & Pull the battery for about 20 seconds
2. Put the battery back in and power it back on.
3. Goto Menu - Settings - System Updates - Update Profile.
After doing this I still had the error message but I believe that message was there before I got the update to my profile. So I then restarted my phone one more time. After that reboot I don't have the message again. So we will see what happens.
He is also going to be calling me back sometime today to see how things are. This is something that apparently is happening to the EVO phones (according to him). I asked him if I needed to update the PRI and he said that he had it push all the settings to the phone when I choose the "Update Profile". So I told him I would run with it for the day and see what happens.
Just in case anyone else sees this problem. I will add more as I know more.

The Issue is The Amazon Cloud Player
When users try to stream music from this app over 3G/4G, they may receive a network error notification. Amazon has an update that includes a work around but advises that users contact Sprint to get a longterm solution to the issue. When I contacted Sprint, they sent a profile update.

I only received this message once since I updated to the last version of Amazon Cloud Player. I haven't seen it since.

after reading this last night i got the same notice this morning and my 3G no longer works. just tried the profile update and it failed saying to try again later. gonna have to figure this one out
Edit: multiple reboots, no fix. Battery pull, fixed. Anyone able to explain that one?

The only real conclusion I can come up with is either they made a change on their system. They obviously aren't going to acknowledge that one. But I have seen this popping up in different places more now. After the initial call I made the other day I have seen it pop up 1 other time. I haven't contacted them again yet to let them know that my problem still exists. I guess I'll keep looking for the fix and hope someone stumbles across it. But I really think there has been a change since I haven't had this problem until recently. I'm going to call back in and see if I can get someone who might have a better idea of the network and see if I can get some acknowledgment from them. I'll let everyone know my findings.
Sent from HTC ECO.

I called the number it gave me on my phone from the same message, got sent to tech help. He didn't know what to do so I got sent to another tech desk that forced a prl update. It worked for a couple hours then i got the message again. Ive found I only get the message when my phone is set to sprint only.

Call sprint again and talk to a tech. They have a script now for this.
Sent from my PC36100 using Tapatalk

Get your msl ....update prl then remove http proxy settings. Update data profile forced method....enjoy
From what some others have found the message is initiated by the recent Amazon mp3 app update. The streaming issue has been present since before christmas....app dev's are getting tired of getting calls over what is really a sprint issue.

GB update ... cant' receive SMS now ~ HELP

I have done the OTA update to 2.3.4 and found that I could no longer receive any texts. I've looked at the other treads that seem related and there aren't any solutions that worked for me.
I am rooted so my carrier won't help... which is fine. We have a great online community to support one another... I hope
I have CWM 5.0.2.0 and have tried several ROMs thinking that it may be related... no luck. At this point, everything seems to work just great other than I can't receive any texts.
Someone, please help me resolve this???
Thanks in advance,
Doug

I had a similar situation except I couldn't make or receive phone calls either. Despite being rooted and God knows whatever else I've done to this phone I called Verizon. My phone had somehow lost its authentication (I think that's the right term) code. They fixed it since it was a freak glitch with their system.
It must be noted that this happened to me like a month ago, well before this update, so you may have a different issue altogether. But figured I would pass this along since it sounds familiar.
Sent from my Droid Incredible using XDA App

I'm not alone... http://bit.ly/o3VHty
I did a search on Twitter (can't receive text) to see if others were expressing this trouble... and there are many that are noticing now that they too are unable to receive texts. There must be something systemic somewhere... it's not all the same carrier, not the same phone, ... makes a person wonder. Thanks for letting me know about your authentication issue. I took my phone into Verizon and they said my account is fine, they did a factory reset, ... later I wiped the cache, dalvik, redid the factory reset, went into Application Settings and cleared all data... all to no avail. I'm beginning to wonder if I have wasted all that time and effort for a problem that resides somewhere out there... *sigh* I hope someone finds out what's going on soon.

Have you done a *228 option 1. It should fix it if its an authentication problem.

Authentication not the issue
I have done *228 option 1 ~ also option 2. Verizon has looked at my phone and my account and says there isn't anything that should be causing this. Their bottom line response "unofficially" was to unroot my phone and then bring it back in to get a replacement phone. They think it is due to a software incompatibility. Hmm... several factory resets later, I'm thinking not. Strangely, it only started right after I got the OTA gingerbread update... so if it's software... ? I don't know what to think about it at this point.
Thanks for the reply and specific thoughts of what to try.
Doug

Well that's odd. I would still suggest that it isn't anything you've done since there are many more out there and I guarantee the majority of them have probably never even heard of rooting...I wonder if Verizon pushed out a bad update on the particular day you got the OTA? Is it even possible for them to do that lol?

http://androidforums.com/incredible-support-troubleshooting/414833-cant-receive-text-messages-missed-nieces-birth.html#post3218331
Found the answer. Wish Verizon knew about this too.

[Q] L710 on P-plus MMS/data issues and questions about rooting/updating

i recently my second S3 that i had flashed to page plus. i was told everything would work just as it did when it was stock with sprint. when i got it i noticed that i could receive MMS but not send them .It just says sending continuously until you get fed up enough to delete the message knowing its not actually going through. The next day I took the phone back to the dealer that i had flash it thinking they would know exactly how to fix it. its been a week now and the closest thing they could do was put an app called HOUDINI on it that allows me to send and receive MMS( im guessing through different APN settings?)although the app itself is laggy and horrible and i want to get rid of it as soon as humanly possible. they told me that had flashed the sprint S3 a couple times that week to page plus for other people and everything worked as it should but couldn't figure out what was going on with mine. another thing ive noticed is that it says i am receiving 3G data, but when compared to my friends phone on Verizon using 3G im not getting near the speeds he is.
im hoping to root my phone this week so i can get rid of that annoying camera shutter sound which sprint was nice enough to lock, and update to the latest version of android.
I have utilized the search button and haven't come across this particular problem or question
my questions...
1. has anyone had their L710 flashed to pageplus and experienced similar problems with data or MMS? or possibly heard of it and know a fix i am unable to find?
2. will rooting and/or updating android mess up my carrier flash and cause me to need another flash? from my research ive found that rooting should have NO effect on the flash, but updating might cause me to need to re-flash for the carrier.