Develop Bugs

[Q] 3g connection will not stay up

So for the past 2 weeks I am having issues that basically render my phone unusable for 99% of the reasons I bought it. Posted a thread before but I think it got lost when the forums were having some instability around that time...
My 3g connection will NOT stay up. I did nothing to provoke this. No system changes. The sequence of events:
-Went out of the country with my phone on airplane mode the whole time
-Got back, a day or two later had an incorrect timestamp on my incoming SMS (they were showing up +3 hours)
-Called customer service, she activated a tester phone and confirmed that it was a system-side issue on the incoming SMS (somehow they were getting a timestamp from the system where my number is located, in Eastern time, while I am actually located in Pacific nowadays).
-Put in a trouble ticket after 2 hours trying to solve the SMS issue over the phone.
-Next day, my 3g connection begins dropping CONSTANTLY. As it stands, it won't stay connected more than 30 seconds. It will cycle to 1x sometimes, and then drop to a basic-service-only.
-Tried reinstalling my ROM several times to no effect.
-Started experiencing some very strange noises in SOME calls, such as it sounding like a chainsaw when the other person is talking. Happens very sporadically.
-Just today I found some instructions here for correcting my NAM settings, which were actually messed up as it turns out, but didn't fix anything.
At this point I actually have the phone unrooted and back to factory default everything, with no change. I've got a warranty replacement phone coming in shortly, but I'd still rather keep this one if I'm able to.
Is there anything I haven't tried that might be the case on my end? Has anyone seen this problem before? Has my phone antenna simply gone belly-up, or is this something that might still be fixed at some deep system-setting level, or with further calls to tech support?

So... I guess that's a no?

Gornul said:
So... I guess that's a no?
Click to expand...
Click to collapse
Had the same problem with my phone before I rooted my phone and starting to apply ROM's. I havent had a problem since. But when I had that problem, I would just keep turning on and off the 3g and it would stay for a while. It was just a quick fix but it worked. Off subject how did you unroot your phone and put it back top stock?

My phone just started doing this this yesterday. Whenever I reboot it, it'll come up, switch to 1x mode. After a while it'll try to switch to 3g mode, fail, switch to no service, and then either go to just basic voice with no data or back into 1x mode. I've tried updating the radio, switching roms, dialing *228, nothing seems to help.

Jager, instructions on a full reset are right here under section 6. I'm not sure why it's struck out. Definitely suggest poking around more first.
New phone's in and still having major connectivity issues. The SMS timestamp remains as it was, and I can't get (steadily) more than like 35kbps. I'll occasionally bump to 500kbps for a quick spurt, and then my connection will drop entirely and struggle to get back up to 35kbps. My wife's Incredible works perfectly fine in the exact same locations, too, so this is something that absolutely has to be on Verizon's side, specific to my line.

Me too
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?

khukman said:
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
Click to expand...
Click to collapse
Someone help! Same issue! I can no longer get data....PERIOD. I have to stay connected to wifi, or I don't get my emails, internet, etc.
Need to fix this!

3G connection issues
I just got off the phone with Verizon Tech support. They are CONVINCED that it is an issue with my phone (and my wife's). Gee, how can 2 different phones, from different manufacturers have the SAME issue at the SAME time? Hmm, doesn't sound very promising to me.
They are sending out a replacement for my wife's Moto Droid to see if it is a phone issue (she has been having other issues with it anyway...). If hers improves, I may send mine back, but I don't want to have to unroot, etc. Plus I like the Super-Amoled screen . When did trouble-shooting turn to "replace the hardware first" ???
Regards!

This happened to me recently as well and was fixed with a factory reset.
I am rooted with S-off, so a normal factory reset via Menu->Settings->SD & Phone Storage-> Factory Data Reset didn't go well for me. Not sure of the exact reason, but I just followed the instructions in this post to restore: http://forum.xda-developers.com/showthread.php?t=786436
Programming your phone by dialing *228 is necessary afterwards as well, as khukman states below. Thanks for pointing that out.
After I completed this, I redid root, restored my nandroid backup and didn't lose a thing, plus my 3G is working again!
*A fair warning: Doing this formats the internal storage (emmc). I'd recommend backing up any photos, music, etc that you have stored on emmc before doing this!
Sent from my Droid Incredible

So I tried the above suggestion about going back to completely stock 2.2 and I have the same results. On one hand, I am now back to S-ON and stock Froyo, so if I want to send it back to Verizon, they are none the wiser that I was rooted, but on the other hand I STILL HAVE CRAPPY 3G SERVICE!!! Man, I feel like I'm on AT&T or something LOL! I'll keep an eye on it for the rest of the day and see how it does and report back.

Back in 3G!!!!!
After getting back to stock Froyo, as described in the previous post, I was still unable to get a good 3G lock. I read in another thread where someone did a 'Factory Data Reset' and it took care of it. When you do this, you have to dial #228 and let it program your phone as it did the first time when you got it. Once I did this, I had (and still have) a solid lock on 3G like I used to. I think that it was one of the Sprint ROMs that screwed this up in the first place (the OP states that you have to backup your PRLs, etc. before installing, then re-install them afterwards). I can't remember if I did this or not, so it may be my fault after all, but regardless, I am thrilled that once again I have a connected smartphone thanks to the resources contained on XDA!
Regards!

I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.

Gornul said:
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
Click to expand...
Click to collapse
Did you follow the steps in the thread I posted above? Doing that should completely format and re-image your phone. Much more than just installing a stock ROM. I myself tried so many different variations of ROMs, radios, etc and nothing did the trick until I followed that thread.
Sent from my Droid Incredible

Data issues

Anyone having data issues? My data either doesnt work today or is EXTREMELY slow to respond. Wondering if its sprint or my phone.

Hey I had the exact same issue yesterday. Data would not work for nothing, but I just restarted my phone and it started to work
Sent from my GirLie Evo with Tapatalk

Yeah Ive restarted, installed a new rom, went to a backup. Nothings working right. Also all free apps that Ive uninstalled are staying in my downloads tab. Seems everything started after the 3.30 update.

I'm having an issue with all Google sites on my phone...on 3G and on 4G. I'm in the Chicago area. It was working ok for a bit early this morning, but seems to be completely down now.
Other sites work perfectly fine and as expected.

Same issue here NE Indiana...guessing a network problem. Restarting didn't solve data being slow. I just turned off background sync so that it doesn't kill my battery waiting on data.

Data issues here!!! Chicago - This blows

Hmm, seems like its this region. Im in Detroit. Sprints seriously getting on my nerves with the constant data issues Im getting here.

wingzfan said:
Hmm, seems like its this region. Im in Detroit. Sprints seriously getting on my nerves with the constant data issues Im getting here.
Click to expand...
Click to collapse
Way better than AT&T in my experience where data doesn't work half the day in Chicago and VZW where data is stuck on 1XRTT inside my office IMO. Hopefully they clear this up ASAP.

I came in here to say I'm having problems with google.
Every other site works fine, just not google.
I installed a new ROM and I can't even connect to google. I'm just going to wait it out and hopefully it resolves itself.

Another Chicagoan with Data Problems
Glad to hear that I'm not alone with data issues in Chicago. The problems appear to be intermittent and only on Google related sites/apps such as the Market and Gtalk.
Hope these problems clear up soon.

Same with me in Indianapolis, IN with google with trying to use market.

i too have been experiencing the same problem. But with mine if my 3g is on, it has a hard time trying to sync anything under gmail. If 4g is on it do the contacts and calender with no gmail. sorry for so much detail i was testing it cuz of all the things you guys were saying.
At first i was thinking a remote wipe with any roms with the new 3.30 update on it... just a thought.

vlug said:
i too have been experiencing the same problem. But with mine if my 3g is on, it has a hard time trying to sync anything under gmail. If 4g is on it do the contacts and calender with no gmail. sorry for so much detail i was testing it cuz of all the things you guys were saying.
At first i was thinking a remote wipe with any roms with the new 3.30 update on it... just a thought.
Click to expand...
Click to collapse
I thought it was 3.30 at first, did a nandroid backup and same problems arise.
I'm in Miami, anyone else from my area have problems?

I wonder if its just sprint or google? So for now I just turn of sync. I hope this gets resolved soon!

I think this is on Google's end. I flashed a new ROM this morning, and was able to update everything except for Google services and FB with no issues.
THIS IS STARTING TO SUCK BIG TIME!

I was having the same problem I changed roms, rebooted pulled battery etc. No avail. I was running cm6.1 and realized that I didn't know how to update the profile so I flashed a sense rom updated profile and bam all was good again. Hope this helps someone.

Flash your first backup that should be a sense rom or a sense rom and update the prl and profile then flash back to the rom of you choice that you are using.
I am testing this right now myself to see if this solves the issue. I will report back as soon as my cm6 nightly is done flashing back.

That did not do it for me. I have the sync symbol on my top bar stuck there... I think I am going to diable sync till later on and hope google works it out.
Any one else?

I'm running Myn's stock rooted 3.29 Rom. The reason I see that the sync symbol stuck is because contacts, gmail, or calendar seem to be trying to update.
I tried calling sprint to see if there was an outage, but of course, they suggested a factory reset. Umm, no thank you.
This seems to be an intermittent Sprint network problem, because it works for a minute or two, then goes back to not working.
Does anyone who is NOT rooted have this same problem?

I just called the bastards at sprint and as always they want you to wipe the damn phone and start over. That must be the fix all for them. Screw what the customers have setup on their phone it doesn't matter let them just do it all again.
Waiting for contract to be up so I can switch to big red and get a Droid X.

Not receiving calls?

Before I get n00b bashed, I did "Search this thread" for the answer... (and other forums) Maybe I am just too n00b? Anyway, here goes.
Given kudos on this ROM already (Syndicate Rom: Frozen...anything is better than stock Froyo, but this is just AMAZING). But I was having some troubles with receiving incoming calls. Caller always got "All circuits busy" Or "cannot complete call as dialed".
Soooo, I wiped and reflashed. Tried to make a call (before restoring titanium backups) it worked, but my girl was still having troubles calling me...
So I restored most of my titanium backup (stuff that mattered?) and when trying to call out, I get "com.android.phone stopped working" and had to forcibly close it. So, I specifically restored phone 1.0 and contacts and all that from my titanium Backup, and still got the same issue. I am currently backing up stuff to my computer off the phone, going to format the card and do a fresh flash and see if that helps.
Thing to note, my account IS linked with Google Voice. Could that be an issue? And if not, is anyone else having this issue? Seriously the ONLY problem I am having with this rom. Thanks, guys!
Edit. Wipe and reflash did not help, however the phone is running MUCH better! Still not getting phone calls, though. Data works, MMS, etc, spotty 3G acceptance, though. Starting to get a bit aggravating. ANY help would be GRAND.

*sigh* think I got it. Flashed a different modem (EC03?) and it did not work, then flashed BACK to EC05 (AFTER the fresh flash) and it seems to have rectified the issue. HUGE thanks to QBKING77 (if that is his name on here) for the AWESOME video tuts and great linking to the site. I will update if call status changes. But I would still be interested in knowing if anyone else was having the same issues?

Sorry no one ever got to you for help. The Q&A section doesn't exactly have dedicatedhelpers. =/
I'll be trying to help this section more. So please do update if it comes again.
Sent from my Epix 4G using XDA

Shoulon said:
Sorry no one ever got to you for help. The Q&A section doesn't exactly have dedicatedhelpers. =/
I'll be trying to help this section more. So please do update if it comes again.
Sent from my Epix 4G using XDA
Click to expand...
Click to collapse
No worries. My girl and I gave it another go this morning, and all went well. Also received all my calld last night with no issue. Definitely made my girl a happy camper. Lol. Now I just have to calibrate my battery when I get to work, and all will be golden!
Sent from my SPH-D700 using XDA Premium App

the only thing I could think of is did you "freeze" any apps in titanium LOL yes I froze the wrong thing once and got the same error's I think it was the voice mail stuff seeing i went to gvoice didn't think I needed it but I did.

Nope. All apps were left unfrozen, just because I am too n00b for that chit, lol.
However, I flashed the EC05, and all incoming calls (90%) seem to be coming to me. Odd part is, it SHOULD be going to my voicemail if it cannot be dialed. I am thinkin Sprint is to blame, and I need to have it out with them.
*sigh*
Oh well, everything else is tits... Just waiting EAGERLY for 1.2... Chompin at the bit and all that!
Might get bored tonight and flash back to stock... see if I have the same problem.
Question. Let's say I want to "image" my phone the way it is right now (kinda like Norton Ghost used to do?) Flash back to stock, yadda yadda... Is there a way to RESTORE my phone as is (every byte) back with clockwork? Or is that what Nandroid does? Because if I flash back to Stock, play for a bit (see if it is sprint's fault) and want to flash back, I will have to reconvert back to EXT4... using clockwork 3.0, should I just use the .zip (.img?) that nandroid creates instead of the base ROM?
If any of that makes sense, kudos will be given for a clear answer, lol

just loaded Emerald Envy 2.0....
Absolutely love the ROM, but I can no longer receive calls. I've tried the wipe (x3), re-downloaded the ROM, no joy. no combination that I can think of. Have tried all the latest modems (EC05/EF02), no joy.
I did notice that the phone log does log that a call was received, but it never rings or brings up the phone application.
I also tried flashing the Genocide 1.1 kernal. no joy.
I'm about to go back to my Midnight ROM that I Nandroid'd earlier today before I started down this road. Really hope I don't have to, i'm hooked on this ROM!
Any help would be greatly appreciated!
-Todd

Sully1965 said:
Absolutely love the ROM, but I can no longer receive calls. I've tried the wipe (x3), re-downloaded the ROM, no joy. no combination that I can think of. Have tried all the latest modems (EC05/EF02), no joy.
I did notice that the phone log does log that a call was received, but it never rings or brings up the phone application.
I also tried flashing the Genocide 1.1 kernal. no joy.
I'm about to go back to my Midnight ROM that I Nandroid'd earlier today before I started down this road. Really hope I don't have to, i'm hooked on this ROM!
Any help would be greatly appreciated!
-Todd
Click to expand...
Click to collapse
My errors seem to be different than yours. Mine would not show up in my call log at all, nor would the calls go to voicemail. Are your callers able to leave messages?
Mine turned out to be a sprint/phone issue. Their networks have been all kinds of crappy in my area since january. Sucks, but all I could do was call, complain, and get credits.
My new epic seems to be working fine, and sprint seems to have fixed their issues in my area. I was running 1.2 up until last night with no issues callin/receiving. I only updated to the latest GB leak because it is hella stable and netflix works. Just seems to have some 3d issues. But I do not game much on here.
Keep troubleshooting, and give 1.2 a whirl. While your problem is not ROM related, I am very confident your experience (and battery) will be much better.
Oh. And call Sprint. Complain and whine. You will get credit on your bill. Lol.
Sent from my Epic. Which is better than yours.

GB update ... cant' receive SMS now ~ HELP

I have done the OTA update to 2.3.4 and found that I could no longer receive any texts. I've looked at the other treads that seem related and there aren't any solutions that worked for me.
I am rooted so my carrier won't help... which is fine. We have a great online community to support one another... I hope
I have CWM 5.0.2.0 and have tried several ROMs thinking that it may be related... no luck. At this point, everything seems to work just great other than I can't receive any texts.
Someone, please help me resolve this???
Thanks in advance,
Doug

I had a similar situation except I couldn't make or receive phone calls either. Despite being rooted and God knows whatever else I've done to this phone I called Verizon. My phone had somehow lost its authentication (I think that's the right term) code. They fixed it since it was a freak glitch with their system.
It must be noted that this happened to me like a month ago, well before this update, so you may have a different issue altogether. But figured I would pass this along since it sounds familiar.
Sent from my Droid Incredible using XDA App

I'm not alone... http://bit.ly/o3VHty
I did a search on Twitter (can't receive text) to see if others were expressing this trouble... and there are many that are noticing now that they too are unable to receive texts. There must be something systemic somewhere... it's not all the same carrier, not the same phone, ... makes a person wonder. Thanks for letting me know about your authentication issue. I took my phone into Verizon and they said my account is fine, they did a factory reset, ... later I wiped the cache, dalvik, redid the factory reset, went into Application Settings and cleared all data... all to no avail. I'm beginning to wonder if I have wasted all that time and effort for a problem that resides somewhere out there... *sigh* I hope someone finds out what's going on soon.

Have you done a *228 option 1. It should fix it if its an authentication problem.

Authentication not the issue
I have done *228 option 1 ~ also option 2. Verizon has looked at my phone and my account and says there isn't anything that should be causing this. Their bottom line response "unofficially" was to unroot my phone and then bring it back in to get a replacement phone. They think it is due to a software incompatibility. Hmm... several factory resets later, I'm thinking not. Strangely, it only started right after I got the OTA gingerbread update... so if it's software... ? I don't know what to think about it at this point.
Thanks for the reply and specific thoughts of what to try.
Doug

Well that's odd. I would still suggest that it isn't anything you've done since there are many more out there and I guarantee the majority of them have probably never even heard of rooting...I wonder if Verizon pushed out a bad update on the particular day you got the OTA? Is it even possible for them to do that lol?

http://androidforums.com/incredible-support-troubleshooting/414833-cant-receive-text-messages-missed-nieces-birth.html#post3218331
Found the answer. Wish Verizon knew about this too.

[Q] Major problem!!!

not sure where to begin, i suppose by listing my phone specs after root--
using the galaxy s2, (epic 4g touch) using kernal 2.6.35-8lostkernelexp+, build number starburst 11.13.11 v1.9.8r and running nothing but the honey theme.
until today, everything seemed to work fine, then suddenly, i was unable to send pictures via text. not a real big issue, but i travel alot and sending pics back home by messages i a big deal for me. however, normal text's would go through, just not any pics. i could send and receive normal words with no issues.
then, totally lost internet connection--although the 3g is lit up on top, and i have 4 full bars of signal, i cannot surf, all i get is "unable to display webpage". since im at home, i turned on the wifi option and connected through the router in my house, and all worked fine-- i got online, send pic texts, etc...but when i turned wifi off, nothing.
now, back when i rooted the phone, i still kept getting the annoying "system update" messages that the phone normally does, forcing me to install whatever update the phone grabs. to prevent that, i did the steps on this site which was here--
http://forum.xda-developers.com/show...ght=freeze+ota
and disabled my update notifications. well, back to the beginning--now i have no internet at all and god only knows what else is wrong that i have yet to discover.
only thing i can think of at this point, is to unroot the phone , return it to the way it was and see how it goes but i dont want to do that--
any ideas?

since i made the post, i been playing around with the phone. ive reflashed the rom, reinstalled the nothin but honey theme, no changes.....
have NO internet what so ever, no market place, etc...
only way i can get online on the phone is through wifi.....
somethin has happened.... please help??
of course i cant call sprint tech support because of the root so thats not an option.

I'd love to help
You can always backup (Nandroid) then Odin back to stock. Then flash a different rom. WITHOUT THE THEME Hope this helps

thanks, but if at all possible, id rather see if it can be fixed before i do all that. i found another thread that said just reflash it and such, which i did-- no change...
again, only way i can get online is by wifi--- so far, dont seem to have any other issues but desperately need to get the regular internet connection to work, dont know what happened, just quit totally today for whatever reason.

anyone, please?

Try flashing just a different Modem.
Then Update Profile and PRL.

You'll want to check the General forum where you posted this exact same question. Some good advice there.
Sent from my SPH-D710 using xda premium

Check the general forums as suggested or just Reflash the Modem (radio's).