Develop Bugs

[Q] 3g connection will not stay up

So for the past 2 weeks I am having issues that basically render my phone unusable for 99% of the reasons I bought it. Posted a thread before but I think it got lost when the forums were having some instability around that time...
My 3g connection will NOT stay up. I did nothing to provoke this. No system changes. The sequence of events:
-Went out of the country with my phone on airplane mode the whole time
-Got back, a day or two later had an incorrect timestamp on my incoming SMS (they were showing up +3 hours)
-Called customer service, she activated a tester phone and confirmed that it was a system-side issue on the incoming SMS (somehow they were getting a timestamp from the system where my number is located, in Eastern time, while I am actually located in Pacific nowadays).
-Put in a trouble ticket after 2 hours trying to solve the SMS issue over the phone.
-Next day, my 3g connection begins dropping CONSTANTLY. As it stands, it won't stay connected more than 30 seconds. It will cycle to 1x sometimes, and then drop to a basic-service-only.
-Tried reinstalling my ROM several times to no effect.
-Started experiencing some very strange noises in SOME calls, such as it sounding like a chainsaw when the other person is talking. Happens very sporadically.
-Just today I found some instructions here for correcting my NAM settings, which were actually messed up as it turns out, but didn't fix anything.
At this point I actually have the phone unrooted and back to factory default everything, with no change. I've got a warranty replacement phone coming in shortly, but I'd still rather keep this one if I'm able to.
Is there anything I haven't tried that might be the case on my end? Has anyone seen this problem before? Has my phone antenna simply gone belly-up, or is this something that might still be fixed at some deep system-setting level, or with further calls to tech support?

So... I guess that's a no?

Gornul said:
So... I guess that's a no?
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Click to collapse
Had the same problem with my phone before I rooted my phone and starting to apply ROM's. I havent had a problem since. But when I had that problem, I would just keep turning on and off the 3g and it would stay for a while. It was just a quick fix but it worked. Off subject how did you unroot your phone and put it back top stock?

My phone just started doing this this yesterday. Whenever I reboot it, it'll come up, switch to 1x mode. After a while it'll try to switch to 3g mode, fail, switch to no service, and then either go to just basic voice with no data or back into 1x mode. I've tried updating the radio, switching roms, dialing *228, nothing seems to help.

Jager, instructions on a full reset are right here under section 6. I'm not sure why it's struck out. Definitely suggest poking around more first.
New phone's in and still having major connectivity issues. The SMS timestamp remains as it was, and I can't get (steadily) more than like 35kbps. I'll occasionally bump to 500kbps for a quick spurt, and then my connection will drop entirely and struggle to get back up to 35kbps. My wife's Incredible works perfectly fine in the exact same locations, too, so this is something that absolutely has to be on Verizon's side, specific to my line.

Me too
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?

khukman said:
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
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Click to collapse
Someone help! Same issue! I can no longer get data....PERIOD. I have to stay connected to wifi, or I don't get my emails, internet, etc.
Need to fix this!

3G connection issues
I just got off the phone with Verizon Tech support. They are CONVINCED that it is an issue with my phone (and my wife's). Gee, how can 2 different phones, from different manufacturers have the SAME issue at the SAME time? Hmm, doesn't sound very promising to me.
They are sending out a replacement for my wife's Moto Droid to see if it is a phone issue (she has been having other issues with it anyway...). If hers improves, I may send mine back, but I don't want to have to unroot, etc. Plus I like the Super-Amoled screen . When did trouble-shooting turn to "replace the hardware first" ???
Regards!

This happened to me recently as well and was fixed with a factory reset.
I am rooted with S-off, so a normal factory reset via Menu->Settings->SD & Phone Storage-> Factory Data Reset didn't go well for me. Not sure of the exact reason, but I just followed the instructions in this post to restore: http://forum.xda-developers.com/showthread.php?t=786436
Programming your phone by dialing *228 is necessary afterwards as well, as khukman states below. Thanks for pointing that out.
After I completed this, I redid root, restored my nandroid backup and didn't lose a thing, plus my 3G is working again!
*A fair warning: Doing this formats the internal storage (emmc). I'd recommend backing up any photos, music, etc that you have stored on emmc before doing this!
Sent from my Droid Incredible

So I tried the above suggestion about going back to completely stock 2.2 and I have the same results. On one hand, I am now back to S-ON and stock Froyo, so if I want to send it back to Verizon, they are none the wiser that I was rooted, but on the other hand I STILL HAVE CRAPPY 3G SERVICE!!! Man, I feel like I'm on AT&T or something LOL! I'll keep an eye on it for the rest of the day and see how it does and report back.

Back in 3G!!!!!
After getting back to stock Froyo, as described in the previous post, I was still unable to get a good 3G lock. I read in another thread where someone did a 'Factory Data Reset' and it took care of it. When you do this, you have to dial #228 and let it program your phone as it did the first time when you got it. Once I did this, I had (and still have) a solid lock on 3G like I used to. I think that it was one of the Sprint ROMs that screwed this up in the first place (the OP states that you have to backup your PRLs, etc. before installing, then re-install them afterwards). I can't remember if I did this or not, so it may be my fault after all, but regardless, I am thrilled that once again I have a connected smartphone thanks to the resources contained on XDA!
Regards!

I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.

Gornul said:
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
Click to expand...
Click to collapse
Did you follow the steps in the thread I posted above? Doing that should completely format and re-image your phone. Much more than just installing a stock ROM. I myself tried so many different variations of ROMs, radios, etc and nothing did the trick until I followed that thread.
Sent from my Droid Incredible

Missing phone Calls & Texts

I'm unable to receive texts or phone calls. Making calls and using the internet works fine. What can be going on? I've tried calling tech support twice. They reset my phone on the network, but that never really worked. This led them to believe that it has to be a problem with my phone internally. Sometimes, my fine will work randomly. Then I will notice I haven't received a text in awhile, so Ill send myself a text and realize my phone isn't working right again.
One odd thing I noticed is that when I'm on a call, I am able to receive texts. WTF? I tried going to Sprint today and they said my phone passed the "post tests", and since I don't have the insurance plan there is nothing they can really do.
I'm on the stock rom now and I've hard reset plenty.
There has to be some way to fix my phone. Thanks in advance.

Have you tried re flashing the stock rom , there is a update rom out for you phone..btw you do not need to unlock the phone to flash a stock factory rom..go to HTC.com and find your phone and then downloads
http://www.htc.com/us/support

You consider a rom from March an update? I was already on that update. Ill just get another phone.

Well i figured the phone was out of the warranty period when the store said they could not help you..yea i seen you do not have insurance , so with that in mind , i would have thought that the Rom update would be much newer then the current one on the phone....to me it would be worth a shot to try it and see what happens..
But you know better i guess, sorry to try and help you out..
Btw you only stated that you have hard rest, nothing about you have done a Rom update already..sheesh

Thanks for your help. I just went to that site thinking there was something new. Yah, I had to flash back to stock b4 bringing the phone in.

[Q] can't recieve or send out picture messages

Ok so the other day my pictures just stopped downloading all of a sudden, it was sometime after installing Google voice whether that was a coincidence or not i don't know, i have since uninstalled it since i didn't like it anyways so o well. But anyways, so after reading tons of topics on the problem. The answers i came across the most where,
it is sprints fault call them
have to be on wifi
cant be on wifi
to many messages
or go back to factory reset
and umm others i probably forgot.
All of these had varying degree of success for people suggesting them. However, Non but the factory reset worked for me. So while i am already back at the beginning i decided to update my phone to htc 3.70 or whatever it is. So after getting everything updated, i learned i could use clockwork to recover just the data part of my nand, which made me happy, but i figured it might mess up MMS again... which it did. The easy solution is to go back to factory ( or my nand before the restore of data) BUT i would really like to keep all my data. There is just so much to reset if i don't x-x. So i was wondering if anyone might know what causing the pictures not to download and if there is a way to fix it without having to lose all my data.
Oh yeah it not just downloading i can't send out picture messages either.
If all else fails i will just resort back to before the data restore and go about resetting everything the hard way just not looking forward to it.
Thanks for your time
and if i missed a thread somewhere that answers this sorry i was already banging my head against the wall at all the stuff i had already looked at.

Hmm no answer, lovely, guess it is back to the chalkboard for me.

i cant get mine working either. tried cm6 and fresh and also deleted/renamed telephony.db file and nothing.
bleh this is pissing me off

frank828 said:
i cant get mine working either. tried cm6 and fresh and also deleted/renamed telephony.db file and nothing.
bleh this is pissing me off
Click to expand...
Click to collapse
I can get mine working will just have to start all over on apps and setting and everything with no garentee it won't happen again.
Yeah it is very frustrating.

well i tried it with a full wipe and then fresh install of Fresh. that didnt work for me either.
some things ive tried that didnt work:
re-provisioning using ##3282#
full wipe and new install of fresh and cm6.1.2
deleting the telephony.db
ugh

I've been having this same problem for about a week now. It started on my Moment and continues since I got the Evo on Monday.
It's aggravating the hell out of me....

call sprint. i called sprint today, to complain, about slow speeds in the area and there was a recorded message saying they are aware of a problem with the messaging system and are working on it. that was earlier thursday 'round 9.30am est.

Just confirms what I've thought, that's it's a Sprint network issue and not a device or apk issue...

It is a sprint network problem as of lately, that is why HipKat had problems after he switched.
Btw Charlie what rom are you using and did you call sprint?

[Q] Streaming on your HTC EVO Device

Sorry if this has already been brought up.. I did some searching and didn't find anything on this. For the past few days I am all of a sudden getting this error showing up on my screen. It will pop up on it's own and I'm not sure if something is really wrong or if its actually an issue that I need to contact Sprint for. Below is the Exact message that I am getting.
"Streaming on your HTC EVO Device
Streaming quality on your HTC EVO may be impacted by a known issue with the Sprint carrier network. To resolve this issue, please contact Sprint at 888-211-4727. Let them know that you are having trouble streaming multimedia on the HTC EVO with software version 3.70.651.1.
Don't show this again"
I have rooted my phone and just running the base Sprint rooted image so far.. I haven't decided on which ROM I want to try next. So my question is has anyone else seen this problem yet and if you have what have you done to resolve this or did you actually contact Sprint on this? I have a funny feeling that Sprint is going to want to push or have me re-download the update. Which we all know will reload the ROM and wipe Root.
Any ideas are greatly appreciated and again if this has already been discussed and I just couldn't find it I've missed it. Sorry!

That's interesting. I wonder what that's all about.
Sent from my PC36100 using XDA App

Still haven't got this. It's not just your Evo though. This is happening to a lot of people.

I got the same message. Im completely unrooted on my 0002 hardware that I got last June. I called sprint and they seemed even more clueless than usual. They didn't even seem to bebe aware that the message went. Practically hung up when the Guy suggested a hard reset.
But everything seems to be working fine.

So I keep getting the message and decided to call in and see what I found out.. Apparently I got the right person to talk to. Customer service briefly talked with Tech Support and then transferred me to them. They had me do the following:
1. Power off Phone & Pull the battery for about 20 seconds
2. Put the battery back in and power it back on.
3. Goto Menu - Settings - System Updates - Update Profile.
After doing this I still had the error message but I believe that message was there before I got the update to my profile. So I then restarted my phone one more time. After that reboot I don't have the message again. So we will see what happens.
He is also going to be calling me back sometime today to see how things are. This is something that apparently is happening to the EVO phones (according to him). I asked him if I needed to update the PRI and he said that he had it push all the settings to the phone when I choose the "Update Profile". So I told him I would run with it for the day and see what happens.
Just in case anyone else sees this problem. I will add more as I know more.

The Issue is The Amazon Cloud Player
When users try to stream music from this app over 3G/4G, they may receive a network error notification. Amazon has an update that includes a work around but advises that users contact Sprint to get a longterm solution to the issue. When I contacted Sprint, they sent a profile update.

I only received this message once since I updated to the last version of Amazon Cloud Player. I haven't seen it since.

after reading this last night i got the same notice this morning and my 3G no longer works. just tried the profile update and it failed saying to try again later. gonna have to figure this one out
Edit: multiple reboots, no fix. Battery pull, fixed. Anyone able to explain that one?

The only real conclusion I can come up with is either they made a change on their system. They obviously aren't going to acknowledge that one. But I have seen this popping up in different places more now. After the initial call I made the other day I have seen it pop up 1 other time. I haven't contacted them again yet to let them know that my problem still exists. I guess I'll keep looking for the fix and hope someone stumbles across it. But I really think there has been a change since I haven't had this problem until recently. I'm going to call back in and see if I can get someone who might have a better idea of the network and see if I can get some acknowledgment from them. I'll let everyone know my findings.
Sent from HTC ECO.

I called the number it gave me on my phone from the same message, got sent to tech help. He didn't know what to do so I got sent to another tech desk that forced a prl update. It worked for a couple hours then i got the message again. Ive found I only get the message when my phone is set to sprint only.

Call sprint again and talk to a tech. They have a script now for this.
Sent from my PC36100 using Tapatalk

Get your msl ....update prl then remove http proxy settings. Update data profile forced method....enjoy
From what some others have found the message is initiated by the recent Amazon mp3 app update. The streaming issue has been present since before christmas....app dev's are getting tired of getting calls over what is really a sprint issue.

[Q] Call Disconnected - Any Advice?

I've been seeing this problem for a few weeks now, with several different ROMs, including the original rooted stock ROM now. In nearly all of my recent calls, I get disconnected one or more times with the message "Call disconnected" and a "Dismiss" button. I'm thinking that this is because of my EVO and not the other side, since usually if they accidentally hang up or something the call just ends without a message box. As far as I can tell, I have good reception (at least according to the bars), and this is happening at home, where I've not had the problem before.
Does anyone know what could be causing this? My wife's EVO is not rooted, and she does not seem to be having this problem. But then again, I've not had the problem until fairly recently either. I've tried updating my profile and PRL with each new ROM, but it doesn't seem to have made a difference. Anyone have any suggestions as to how to stop this from happening?

Go into the settings menu andbupdate both your PRL and your profile. That *should* help with reception related issues.
posting & replying via the XDA Premium app.

Unfortunately, I've tried both of those things. I just did some testing today, and it seems that my phone is unable to stay connected during a phone call for more than five minutes before disconnecting, even if I don't touch the phone and just leave it sitting on a table.
Any other ideas? As far as I know, I haven't ever flashed my radio away from its default (2.15.00.11.19), and I'm currently using the leaked stock gingerbread ROM (build number 4.12.651.1 CL41771 release-keys and kernel 2.6.35.10-gaa602b7 [email protected] #1).
Maybe it's time to unroot and contact Sprint?

You can try downgrading from 2.15.00.11.19 to 2.15.00.09.01. You can download it from http://www.mediafire.com/file/jyedjkp1bm5amwm/EVO_Radio_2.15.00.09.01.zip
Afterwards, go into recovery, wipe cache & dalvik cache then flash the zip. You will be taken to the radio update screen and appear to hang. don't worry or get impatient. After it is finished, you will reboot into recovery and see the words "clearing cache" at the top of the screen. Simply select reboot and then you will boot to your homescreen. The initial boot will take a tad longer since it will be rebuilding the dalvik.

Hmm... I'm hesitant to downgrade my radio because my wife has an EVO with the same radio version number and hers doesn't have this problem. Granted, she is not rooted...

I understand. I've downgraded and upgraded everything several times for testing purposes and troubleshooting purposes and have never had a problem. The only hing about flashing radios is patience and not to pull the battery. Anyway, you can always call Sprint and see if they can troubleshoot it for you from their end.
posting & replying via the XDA Premium app.

I would contact sprint @ 877-809-6696 (advanced tech supp). Ask them to push a full reprovision to your device. See if that helps any. I was having issues when when on the airave, I was unable to receive incoming calls. This corrected it. I did try all the other steps listed above without any success.

This is interesting. I unrooted to test things out before calling Sprint, and the problem went away. I was able to stay connected for an hour (where before I couldn't last longer than 10-15 minutes). Yay, fixed, right? So, I rooted again and didn't install any ROMs or anything, just rooted, and the problem came back.
So, I have a solution, but I don't like it very much because it means I need to stay unrooted. Anyone have any idea why simply rooting the phone with Unrevoked 3 (and doing nothing else) could cause calls to disconnect? I'd love to be able to root again, but I can't deal with a phone that randomly disconnects all the time.

I am interested in this as well as I am rooted using unrevoked and get disconnected as well. I do find that it mainly happens though talking to people who have service on AT&T.. Quite wierd. All I hear is a beep then disconnected. This happens when I first place a call and it rings once or twice then beep, disconnected...

This may not be related to rooting. I'm still communicating with Sprint about this issue, and along they way they replaced my phone entirely, and the problem is still happening. Very frustrating, but it makes it very clear that the problem actually has nothing to do with the hardware. I'm pretty sure there is some network configuration problem on their end now. I'm waiting to root my new phone until this issue has been resolved. It is killing me!

KingFunderberk said:
This may not be related to rooting. I'm still communicating with Sprint about this issue, and along they way they replaced my phone entirely, and the problem is still happening. Very frustrating, but it makes it very clear that the problem actually has nothing to do with the hardware. I'm pretty sure there is some network configuration problem on their end now. I'm waiting to root my new phone until this issue has been resolved. It is killing me!
Click to expand...
Click to collapse
So whats the final call on this ..?
Is it Rooting , Is it network .. i am too getting psyche with this .

I'm pretty sure it is not rooting. But I don't yet know for certain what it is. Sprint thought there might be something wrong with the antenna on my phone, but they had already replaced the phone, so I think that is unlikely. They gave me a femtocell range extender to use in my house. Basically, I plug it into my broadband connection, and it is like having a mini cell tower in my house, giving me a very strong connection. Sure enough, when connected to that, I haven't had any calls drop. However, my phone still sometimes doesn't connect to the femtocell and instead connects to some other tower for some reason. My wife's phone doesn't do this, so I still think there is something wrong with my phone. I may contact Sprint again about this. ...sigh...

What is your area some area evo don't work properly like on rahim yar khan in this time connection don't work properly some signal drop and some time up i sure after few day signal work properly then problems will be solve.

My phone EVO is doing this now as well. Has anyone heard/read a solution?

greg_99 said:
My phone EVO is doing this now as well. Has anyone heard/read a solution?
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Click to collapse
I am having the same issue, out of the blue. No problems up until a few days ago. I'm wondering if it is maybe an issue with a certain version of the Evo. I have a version 002. Thoughts?

Greg_99 any progress on what might be causing this issue?