Develop Bugs

HOX - Bugs and Glitches in Hong Kong

Dear All,
I woke up this morning and found this news clip of the HOX in Hong Kong (it's in Cantonese). The translation as follows:
It is hailed as King of Smartphones for now but with bugs and glitches. It's gone mainstream and HTC is not looking good. So, the report states the bugs as one can see from the clip. It also states HTC will provide free replacement no matter what but at the end the report states HTC has not contacted the vendors for full replacement to the end user.
http://s.nextmedia.com/apple/a.php?i=20120419&sec_id=15335&s=15336&a=16261746

Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?

HTC
nicholaschum said:
Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?
Click to expand...
Click to collapse
chum,
You have to ask HTC HK. Do you have the bugs as stated in the video?

I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?

E-mail HTC
nicholaschum said:
I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?
Click to expand...
Click to collapse
chum,
Thanks for your reply. How long had you owned your HOX? You can e-mail HTC HK or give them a call to see what their response to you question will be....

I had it for about a week or two. Yeah sure, I'll give them a call when I get some free time.

i can't see the video without signing up so can u just summarize? or post some pics of it?

1) Yellow Spot Issue
2) Camera Glitch Up Issue (Barcoding?)

Sign up?
wai_lai416 said:
i can't see the video without signing up so can u just summarize? or post some pics of it?
Click to expand...
Click to collapse
Anyone can see the clip. You don't need to sign up.

fcng said:
Anyone can see the clip. You don't need to sign up.
Click to expand...
Click to collapse
hmm interesting lol mine won't load the video.. instead it'll show sign up or register to view the video in chinese -.- but thx for the pic. i have a HOX from hong kong and it's working flawlessly out of the box.. haven't had flickers or any of the bugs some ppl have yet so far.. finger crossed.. i bought the premium set if that makes a different

Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.

Good luck...
nicholaschum said:
Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.
Click to expand...
Click to collapse
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?

fcng said:
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?
Click to expand...
Click to collapse
Yeah I hope.
I had both the screen yellow spotting problem AND the camera glitch ups ><

After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA

That is great...
Albert Poon said:
After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Is it a HT23 or HT24?

fcng said:
Is it a HT23 or HT24?
Click to expand...
Click to collapse
SH23
Sent from my HTC One X using XDA

I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.

Good stuff...
nicholaschum said:
I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.
Click to expand...
Click to collapse
Chum,
That is great they will replace the screen. Hope there won't be anymore yellow spots and flickering.

Seems like it is the problem of the screen and not the camera...
Even high quality games have this problem too.
http://www.youtube.com/watch?v=3jZJfTAcq2g

Alright guys, I got a call from HTC Service Center just now.
They fixed my unlocked bootloader HTC One X's screen with a yellow spot for free.
They said they can't update the firmware for me because I unlocked the bootloader, but if I didn't, there should be a new firmware update which addresses the screen flicker/camera flicker issue.
All is good, yellow spot screen replaced and screen flicker solved.
If you have these problems, do what I did and you'll get it fixed

[Q] Wildfire S won't boot or do anything at all - no bootloader/splash screen

Hey guys,
writing to you because of a friend's wildfire s (Unbranded!, Software Version was: 1.33.401.2)
She told me that the phone became very slow and so on, so I told her it would be good to update to newest software (if that would not pleasure her, we could try a costum rom).
So I tried it via OTA, but the phone kept telling me it was up to date for days.
So I thought why not updating it the old method via RUU. I grabbed "RUU_Marvel_S_HTC_Europe_2.13.401.2_Radio_47.23a.35.3035H_7.53.39.03M_release_225747_signed.exe" somewhere from the internet, did everything as described there and the update went flawlessly, it told me from 1.33.401.2 to 2.13.401.2 as expected
I got the message that the flash was successful and that the phone needs to reboot. So did it, but now it's just dead.
The only thing it does is flashing the screen up (it's still black, just the backlight's on) and then it switches of again - that happens in circles, on and on - nothing more, no splash screen, no chance to get into bootloader.
It seems like its totally smashed up? I really don't know why regarding the fact that the flash went flawlessly and that everything seemed to fit to me (or did I chose the wrong RUU? - Dont think so )
What will be the next steps? I think there's nothing more I can do, it's HTC's time now or not? Do they repair such devices/cases under warranty?
Thank you guys for your help and please don't forgive me my bad english, it's late here in Germany
DN41

I don't recall anyone recovering from this. It looks like the ruu didn't run properly and flashed a bad/corrupt radio If you have warranty, i suggest you go claim it

Problem is, hat about one week ago i changed her digitizer because it was broken. Doing that, i had To remove
The void-sticker.
We all Here know that The issue is Not related to my work (Yes? D) but What will htc do? I guess they wont do anything and just send it back with void warranty? :/
DN41
Sent from my icecold Desire HD using XDA

They will say that you have to replace the motherboard and will charge for it

Mh thats Bad...how much will it be?
Sent from my Desire HD using XDA

Don't know. Never done that before

Ok thank you mate.
Let's see what they gonna tell me...I really don't know what has happened cause I did that many times before on my other devices like the hd2, dhd, td and so on.
Man, this is so weird.
I've stumpled upon some ebay offers for jtag bootloader repair for about 30-40€ - this should work as well I think, did you make any experience with that in the past?
Thanks a lot mate, your help is greatly appreciated.
DN41

DN41 said:
Mh thats Bad...how much will it be?
Sent from my Desire HD using XDA
Click to expand...
Click to collapse
i went many times service center for repairing my wfs.motherboard will be charged up to 99-115 €.but its india's price i dont how much in your country.in short its very costly more than half on phone's price.

So its definetly Not Worth IT lets wait what htc will Tell me.
Thanks for your answer.
DN41
Sent from my Desire HD using XDA

[Q] HTC faults

Any advice please, i bought a new HTC one X within three week it went faulty. the thing crashed and when it started up again it had wiped my contacts over the next few days it crashed over and over till i could no longer us it. i sent it back to HTC only to find they dont replace only repair. they did that and now three weeks later its started again, i have been in touch with them and they say they can only reapir it again, anyone any ideas where i can take it to get it fixed right or any other advice would be great
thank you

might be worth getting in touch with whoever you bought it from. in the uk the seller is responsible for any faults.
it might also help for more specifics, just saying its crashing doesn't help really.
what exactly is happening?

lawrence750 said:
might be worth getting in touch with whoever you bought it from. in the uk the seller is responsible for any faults.
it might also help for more specifics, just saying its crashing doesn't help really.
what exactly is happening?
Click to expand...
Click to collapse
He just did lol he can't be more specific than that...
malcg said:
the thing crashed and when it started up again it had wiped my contacts over the next few days it crashed over and over till i could no longer us it.
Click to expand...
Click to collapse
I'd also recommend taking it to where you purchased...
Sent from my HTC One X using xda premium

Well i have ht23 hox made in Taiwan but i have no problem with wifi or screen problems very interesting.
Sent from my HTC One X using xda premium

Thanks for your post.
Umm... We are not warranty support.
Err. Contact the warranty support people for your country.
Nobody is going to hold your hand.
Welcome to life.

Sold my Galaxy Note, now on HOX, where to go?

Hey guys,
I just sold my note and bought a HTC One X. Really excited! Any one that has gone through this transition can give some tips as to whats changed in terms of Rooting, flashing roms etc?

Go to the android development and check the stickies maybe they must help u out
U should probably run the stock for a month atleast for a better performance and battery life

itismadhan said:
Hey guys,
I just sold my note and bought a HTC One X. Really excited! Any one that has gone through this transition can give some tips as to whats changed in terms of Rooting, flashing roms etc?
Click to expand...
Click to collapse
welcome aboard
http://forum.xda-developers.com/showthread.php?t=1603905

I checked them out. Is there a way to unlock the bootloader and root/CWM using a MAC? If possible, please let me know or If its possible to do those things using a virtual windows machine in a Mac? LMK thanks!

itismadhan said:
I checked them out. Is there a way to unlock the bootloader and root/CWM using a MAC? If possible, please let me know or If its possible to do those things using a virtual windows machine in a Mac? LMK thanks!
Click to expand...
Click to collapse
Wait a few weeks before and enjoy it as is, you will loose your warranty so better be sure there are no defects, also we'll get the andoid 4.0.4 update soon and from what I have seen from custom roms it really is a big improvement

Yes you can do it on a Mac, it's just basic fastboot stuff.
I wouldn't do it straight away though, just to be sure your device doesn't need any warranty stuff.

Rusty! said:
Yes you can do it on a Mac, it's just basic fastboot stuff.
I wouldn't do it straight away though, just to be sure your device doesn't need any warranty stuff.
Click to expand...
Click to collapse
Can you elaborate? Is it better to not root?

itismadhan said:
Can you elaborate? Is it better to not root?
Click to expand...
Click to collapse
I would advise not to root it so soon..I also sold sold my Galaxy Note n bought this beauty..the screen of Note was complete junk n was way too big for my liking..wasn't able make long calls due to its sheer size ..I miss the spen though..
N don't root your one x so soon ..first make sure that u don't have any hardware issues n enjoy it as it is for some time..see if any issue pops up in 15-20 days..if it's fine then u can root..coz as soon as u unlock your bootloader your warranty is gone..so wait n observe ..
Sent from my Stunning White HTC One X

Ok man thanks for the tip. I thought only if u install a custom ROM, the warranty is gone. Did not think unlocking bootloader will void it. Thanks!

Well, you don't unlock the bootloader unless you intend to tamper with it.
It's a crap policy, really.

itismadhan said:
Ok man thanks for the tip. I thought only if u install a custom ROM, the warranty is gone. Did not think unlocking bootloader will void it. Thanks!
Click to expand...
Click to collapse
They(HTC) are damn sly about it. At HTCdev it says unlocking "may" void your warranty when what they really mean is it will void your warranty. Wait a few weeks or a month before unlocking.
I unlocked mine as soon as I got it. But the WiFi deathgrip showed up way later. Around a month and a half later. I haven't given it to HTC for repair yet as I'm in another country and sending it to repair from a HTC service center here sets me back by 35US$- Their charge to ship it to a International Service Center.
Your call it is to unlock or not Hf with your OneX.

Incredible to read how people have there opinion ready about HTC without having any
experience other then read from the board. It's so sad to read.
death__machine said:
They are damn sly about it. At HTCdev it says unlocking "may" void your warranty when what they really mean is it will void your warranty. Wait a few weeks or a month before unlocking.
I unlocked mine as soon as I got it. But the WiFi deathgrip showed up way later. Around a month and a half later. I haven't given it to HTC for repair yet as I'm in another country and sending it to repair from a HTC service center here sets me back by 35US$- Their charge to ship it to a International Service Center.
Your call it is to unlock or not Hf with your OneX.
Click to expand...
Click to collapse

Laurentius26 said:
Incredible to read how people have there opinion ready about HTC without having any
experience other then read from the board. It's so sad to read.
Click to expand...
Click to collapse
Excuse me? I think you misunderstood what I said. I can't figure if you're abusing me or what. Whatever you're doing, do it more clearly

Let me make it more clear then, without the experience of having your device repaired by HTC you
have your judgement ready, I think you did understand in the first post already but it doesn't mather to explain it one more time. :cyclops:
death__machine said:
Excuse me? I think you misunderstood what I said. I can't figure if you're abusing me or what. Whatever you're doing, do it more clearly
Click to expand...
Click to collapse
death__machine said:
They(HTC) are damn sly about it. At HTCdev it says unlocking "may" void your warranty when what they really mean is it will void your warranty.
Click to expand...
Click to collapse
death__machine said:
I haven't given it to HTC for repair yet as I'm in another country and sending it to repair from a HTC service center here sets me back by 35US$- Their charge to ship it to a International Service Center..
Click to expand...
Click to collapse

Laurentius26 said:
Let me make it more clear then, without the experience of having your device repaired by HTC you
have your judgement ready, I think you did understand in the first post already but it doesn't mather to explain it one more time. :cyclops:
Click to expand...
Click to collapse
+1
HTC will repair phones that have been unlocked if it's a hardware defect and not related to over heating, I had my senny, fixed and I've read a few stories of people having their hox fixed
Sent from my HTC One X using xda premium

Ooooppps

Thanks for the input guys. I will be getting the phone this Saturday. Doing some R&D now. I want to know about the battery life? Is it better to stay stock? Or Custom ROMs/AOSP, CM - x etc

itismadhan said:
Thanks for the input guys. I will be getting the phone this Saturday. Doing some R&D now. I want to know about the battery life? Is it better to stay stock? Or Custom ROMs/AOSP, CM - x etc
Click to expand...
Click to collapse
stock has good battery, so does som custom roms, all depends on ur usage and screen brightness. all i know for sure is custom roms are gettinf me great battery AND performance. Sense has never been so smooth
Sent from my HTC One X using Tapatalk 2

Laurentius26 said:
Let me make it more clear then, without the experience of having your device repaired by HTC you
have your judgement ready, I think you did understand in the first post already but it doesn't mather to explain it one more time. :cyclops:
Click to expand...
Click to collapse
I agree I haven't given mine for repair yet so no idea if they will repair my unlocked phone.i.e No Experience as you call it. But I do have the experience of talking to them on the phone and contact via emails & I did mention a reason as to why I haven't given it for repair yet. A valid reason at that.
"Let me make it more clear then"
My HOX I got from the UAE and I'm in India right now. I can't avail my warranty here as its local but HTC offers an option to send my phone to an HTC International Service Center but they will charge for shipping $35. I sent this mail to them whining a little bit lol. HTC was nice enough to call me back. They mentioned the same thing about me sending it to a int. Service Center since its from UAE. I enquired about why they have to send it to a international service center and why can't it be done here itself and he replied saying that since my phone is from the UAE it has different software and hardware -_- I asked how long it would take for my phone to come back and he replied upto 30 days. I neither have that much time or money, so I'll wait till I go to the UAE later this month and give my phone.
You're the one who shouldn't have his judgement ready. Just because you have a perfect HOX doesn't mean everyone has a perfect one. I'm not the only person facing the WiFi Deathgrip either. So lets just call it quits here, I hope you get a better understanding of my situation.
I'd rather pick this up http://www.flipkart.com/nokia-1280-...NMG5&ref=835df16f-4081-4fed-8a95-b0b45ee17db0 than pay HTC 35$
---------- Post added at 06:24 AM ---------- Previous post was at 06:19 AM ----------
KLUVJ said:
stock has good battery, so does som custom roms, all depends on ur usage and screen brightness. all i know for sure is custom roms are gettinf me great battery AND performance. Sense has never been so smooth
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Another point I'd like to add is that custom roms also have the 2.05 base which was leaked but hasn't been released yet. It has great performance and lots of fixes. It killed the overheating problem my HOX had. Some people find the colors messed up on the 2.05 roms but I don't.
Anyways great custom roms here thanks to the amazing devs around.
I'm using cm10 by tbalden. Jellybean is awesome

You can try talking the story nice and straight but I don't take it.
Just because you're on a trip and HTC offers you an option to send it to an international service center doesn't mean they must pay for the shipping cost isn't?
The shipping cost they are charging you are just regular international shipping cost you pay for an item, nothing fancy about it.
Reading what you're writing now HTC is not bad at all so I do not understand why you start
moaning about them without any experience.
About your last sentence, I don't have any judgement ready I'm just telling you what I think about it.
To my opinion it sucks what you are doing, it's as simple as that.
Be patient till your back from your travel, return your device to HTC and then judge,
and please don't start crying here again if HTC doesn't repair your device under warrentee because that's there right too, you unlocked the bootloader and agreed with the terms.
It's there expertise and you're just a regular customer, they have a lot more experience then you.
So fingers crossed they repair it for you.
Goodluck with it.
death__machine said:
I agree I haven't given mine for repair yet so no idea if they will repair my unlocked phone.i.e No Experience as you call it. But I do have the experience of talking to them on the phone and contact via emails & I did mention a reason as to why I haven't given it for repair yet. A valid reason at that.
"Let me make it more clear then"
My HOX I got from the UAE and I'm in India right now. I can't avail my warranty here as its local but HTC offers an option to send my phone to an HTC International Service Center but they will charge for shipping $35. I sent this mail to them whining a little bit lol. HTC was nice enough to call me back. They mentioned the same thing about me sending it to a int. Service Center since its from UAE. I enquired about why they have to send it to a international service center and why can't it be done here itself and he replied saying that since my phone is from the UAE it has different software and hardware -_- I asked how long it would take for my phone to come back and he replied upto 30 days. I neither have that much time or money, so I'll wait till I go to the UAE later this month and give my phone.
You're the one who shouldn't have his judgement ready. Just because you have a perfect HOX doesn't mean everyone has a perfect one. I'm not the only person facing the WiFi Deathgrip either. So lets just call it quits here, I hope you get a better understanding of my situation.
I'd rather pick this up http://www.flipkart.com/nokia-1280-...NMG5&ref=835df16f-4081-4fed-8a95-b0b45ee17db0 than pay HTC 35$
---------- Post added at 06:24 AM ---------- Previous post was at 06:19 AM ----------
Another point I'd like to add is that custom roms also have the 2.05 base which was leaked but hasn't been released yet. It has great performance and lots of fixes. It killed the overheating problem my HOX had. Some people find the colors messed up on the 2.05 roms but I don't.
Anyways great custom roms here thanks to the amazing devs around.
I'm using cm10 by tbalden. Jellybean is awesome
Click to expand...
Click to collapse

[Q] support a htc service centre in India...??

Hey all some days ago my power button started troubling me at times I would have to press it really hard to make it work since my phone is still in warranty I'm thinking to submit it to HTC service centre..
So I need some advice about how the support is at the service centre..should I submit it there or not ..
I am in India (lucknow)
Anyone would like to advice about this...

Pranav Sharma (PS) said:
Hey all some days ago my power button started troubling me at times I would have to press it really hard to make it work since my phone is still in warranty I'm thinking to submit it to HTC service centre..
So I need some advice about how the support is at the service centre..should I submit it there or not ..
I am in India (lucknow)
Anyone would like to advice about this...
Click to expand...
Click to collapse
Service is pretty good.
But takes some time to get hold of your handset. Cause hardware issues are not solved in Bangalore center.
Other than that everything is great.
Sent from my HOV using CM10....

[email protected]@ said:
Service is pretty good.
But takes some time to get hold of your handset. Cause hardware issues are not solved in Bangalore center.
Other than that everything is great.
Sent from my HOV using CM10....
Click to expand...
Click to collapse
If not in Bangalore then where ..btw I'm currently in lucknow...

Pranav Sharma (PS) said:
If not in Bangalore then where ..btw I'm currently in lucknow...
Click to expand...
Click to collapse
If its a hardware problem it will go to Bangalore.
Yeah I read you post. I know u are from Lucknow.
Sent from my HOV using CM10....

I'm in Kolkata where are two service centers of HTC, one sends the phone to blore n the other one repairs the hardware n software problem in Kolkata itself. Later one is called tvs, search in HTC India support page. Cheers.
Sent from my One V

Hey same power key problem here ...
Its not been a year ... Loved Nokia for it ... My device is still in warranty according to bill but it is void when I rooted what is button got to do with ROM ?
Should I go back to stock before summiting it to HTC
I think they will check out the root stuff
Any one have a idea about it they will charge or going to do it for free ???
Have you got it replaced ???
Sent from my One V using xda app-developers app

Even if you go back to stock and relock your bootloader, the bootloader will say relocked instead of locked, so they will know and your warranty will just be a piece of paper :thumbdown:

ijayesh said:
Hey same power key problem here ...
Its not been a year ... Loved Nokia for it ... My device is still in warranty according to bill but it is void when I rooted what is button got to do with ROM ?
Should I go back to stock before summiting it to HTC
I think they will check out the root stuff
Any one have a idea about it they will charge or going to do it for free ???
Have you got it replaced ???
Sent from my One V using xda app-developers app
Click to expand...
Click to collapse
i am also rooted but the ones in india are not so smart most prabably they wont figure it out...but i changed the idea of submitiing it to them ..
few of my friends have already had the experience they said they returned their phone after 2 months and i cant live without my phone for such a long time..(well yes if u relock the bootloader its written re-locked) but if u want to go to complete stock u have to do this..
I called them they said if your phone is in warranty,it will be done feee of charge..
anyways give it a try..revert to stock go to the service centre and see if they figure it out..
oh yes and do let me know..