Develop Bugs

[Q] O2 UK Desire 2.1 rebooted its self.

Now its just stuck on the O2 logo boot screen and won't go any further!
I've tried the recovery mode and that just does the same! Is there anyway I can recover from this?!?!? Nothing new has been downloaded, its not rooted (I was going to do though!)
Can I get it working again... any help (and links needed!) would be gratefully appreciated...
Yours, a worried person!
PS if any more info is needed to help, just let me know.

I've had the same thing as this but not write as severe. My unlocked Desire reboots itself when being charged and using navigation. After about 10 minutes of use, it reboots.
I phoned HTC UK who confirmed that this was a known issue. They told me that the solution was to change the main board. They also told me that I should live with it for the time being as they only had 15 boards in stock and so, I may be without a phone for a little while.
BTW mine is running 2.2 and still reboots.
Sent from my HTC Desire using XDA App

jfphillips said:
I've had the same thing as this but not write as severe. My unlocked Desire reboots itself when being charged and using navigation. After about 10 minutes of use, it reboots.
I phoned HTC UK who confirmed that this was a known issue. They told me that the solution was to change the main board. They also told me that I should live with it for the time being as they only had 15 boards in stock and so, I may be without a phone for a little while.
BTW mine is running 2.2 and still reboots.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
@jfphillips, how did you get froyo 2.2 on your o2 desire 'coz I'm also using o2 HTC desire. Did yours come with froyo or it is rooted.

GeesRiK said:
Now its just stuck on the O2 logo boot screen and won't go any further!
I've tried the recovery mode and that just does the same! Is there anyway I can recover from this?!?!? Nothing new has been downloaded, its not rooted (I was going to do though!)
Can I get it working again... any help (and links needed!) would be gratefully appreciated...
Yours, a worried person!
PS if any more info is needed to help, just let me know.
Click to expand...
Click to collapse
Mine was doing the same - either try an official RUU (didnt work for me) or try flashing a PB99IMG (worked for me the first time - http://forum.xda-developers.com/showthread.php?t=747775).
Mine got past the boot screen after i did this, but after a few hours it did the same thing & this time the PB99IMG method failed for me.
Gave mine in for repair today - they told me it would take 2-4 weeks!

@scorror sorry, mine isn't on o2, its on three.co.uk. It was part of their first batch which were unlocked/ unbranded with OTA Froyo a couple of weeks ago.
Sent from my HTC Desire using XDA App

inamak said:
Mine was doing the same - either try an official RUU (didnt work for me) or try flashing a PB99IMG (worked for me the first time -).
Mine got past the boot screen after i did this, but after a few hours it did the same thing & this time the PB99IMG method failed for me.
Gave mine in for repair today - they told me it would take 2-4 weeks!
Click to expand...
Click to collapse
How old is it? And was it on O2? I've got a feeling a lot are doing this? My friends at work (also O2) is rebooting its self at least 3 times a week for no good reason!
Did they give you a loan phone while yours is in for repaire? Mine is just over 2 months old, I'll be pissing and moaning to get it replaced and not repaired.

Have you tried contacting o2?

PS tried the PB99IMG.zip method, it went all the way through, but failed on the CID check at the end, and just asked for a reboot. Does anyone have a link to an O2 download of the zip and not the Generic HTC one?? Long shot I know...

I RICHY I said:
Have you tried contacting o2?
Click to expand...
Click to collapse
going to take it into them today and see what they say. If it wasn't branded I reckon I could have recovered it with the PB99IMG... So annoy...

GeesRiK said:
PS tried the PB99IMG.zip method, it went all the way through, but failed on the CID check at the end, and just asked for a reboot. Does anyone have a link to an O2 download of the zip and not the Generic HTC one?? Long shot I know...
Click to expand...
Click to collapse
This is the only available RUU for O2 phones:
http://shipped-roms.com/shipped/Bra..._32.36.00.28U_4.06.00.02_2_release_124865.exe
There's a good chance that this won't install, as most O2 phones seem to have more recent software than this.
But if you haven't rooted or changed your ROM and the phone won't boot or go into recovery it sounds more like a hardware fault.

teppic74 said:
This is the only available RUU for O2 phones:
There's a good chance that this won't install, as most O2 phones seem to have more recent software than this.
But if you haven't rooted or changed your ROM and the phone won't boot or go into recovery it sounds more like a hardware fault.
Click to expand...
Click to collapse
Well, tried that, and its now totally goosed!!! It started to go through the install of the new (well downgraded image) and then it sat on waiting for bootloader for ages, then said it had lost connection with the phone. I wont even turn on now. I dont get an orange light to say its charging from mains power like I used to do.
It has to be hardware related, as like you say, ots not rooted, it was the same ROM that shipped with the phone, its just, for want of a better word... F*****! Went into an O2 shop this arvo, but it was way too busy so didn't even get chance to see what they could do (exchange/repair) like I keep saying... Soooooo damn annoyed its untrue. 1st phone I've ever had that I couldn't recover in some way...

If you call HTC they will arrange a repair. O2 will just send it off to them anyway.

jfphillips said:
I've had the same thing as this but not write as severe. My unlocked Desire reboots itself when being charged and using navigation. After about 10 minutes of use, it reboots.
I phoned HTC UK who confirmed that this was a known issue. They told me that the solution was to change the main board. They also told me that I should live with it for the time being as they only had 15 boards in stock and so, I may be without a phone for a little while.
BTW mine is running 2.2 and still reboots.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Was the same up to today, mainly rebooting when charging in the car with GPS on, but rebooted 6 times today when using tinternet at work.
Called HTC who are collecting next Monday to replace mainboard!!!!
Told in will take a few days to a week to do. Will have to use old touch diamond for these few days!!
To add to this:
I downloaded a battey temp monitor, and my Desire turned off in the car on 22oc, 26oc, 28oc & 30oc. It turned off when using normally mainly when HSDPA connection was present, but not always, and temps have been anything up tp 36oc.
More:
Unit was fine for the first month or so, and started after. Rebooting has been present on 2.1 and 2.2, but getting worse (which htc said also)
I did a hard reset earlier today but still the same, if not worse!
Running 2.2 now, phone was from mobiles.co.uk and was one of the first
It runs fine most of the time strangely enough though

well took it into O2 today, on the paper work I got back it said Repair Agent: Anovo UK Repairs. Repair or replace 7-10 working days.
Not sure if the above can't fix it will I just get a refurbished one, or will they send it to HTC to fix.. who knows at this point... who knows...

jfphillips said:
I've had the same thing as this but not write as severe. My unlocked Desire reboots itself when being charged and using navigation. After about 10 minutes of use, it reboots.
I phoned HTC UK who confirmed that this was a known issue. They told me that the solution was to change the main board. They also told me that I should live with it for the time being as they only had 15 boards in stock and so, I may be without a phone for a little while.
BTW mine is running 2.2 and still reboots.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
The lying gits made out to me that they had never heard of such a problem!! Mine has gone back to them as it was driving me nuts, the alternative would have been it bouncing of a wall!
Andrew

[Q] Desire Broken display?

Hi guys, I have a problem with my Desire, but cannot find anyting about that kind of problem in xda-developers or internet.
Here is the video with the strange effect http://www.youtube.com/watch?v=XRqpW-pRNWI
The problem is that it occurs at random times.
Have you ever seen that kind of problem, is it the display or the motherboard?

No and prob to do with the connection most likely. Send it to HTC.

Wow, thats heavy, did you try to reflash whole android? It kinda seems to be a sw fault. But if you have, then another question would be if you have dropped the phone, if yes, prepare yourself cca 85£ if not, then warranty should apply...
Anyway, you will need to send it for repair
Sent from my HTC Desire using XDA App

Zheiko said:
Wow, thats heavy, did you try to reflash whole android? It kinda seems to be a sw fault. But if you have, then another question would be if you have dropped the phone, if yes, prepare yourself cca 85£ if not, then warranty should apply...
Anyway, you will need to send it for repair
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
No its not droped. I play very nicely with this device, it is "Desire" after all.
I tried the original rom, the efect is the same. This happens even at bootloader.
I have a doubt that the phone was not brand new when I received it with missing foil. The phone was purchased from internet from local store.
This was happened a few week ago, after it was returned from service they said that the display is twisted
Now the probleam apears again.
Anyway, now the display is completely dead - i see only black screen with slim lines with different colors. Tomorow I'll visit the store again, but I don't know how to prove that it's not my fault.

That might be dificult, keep your receipt and in case shop refuses to fix it in warranty, then Id go directly to HTC hoping it wasnt opened and tampered with...
Sent from my HTC Desire using XDA App

[Q] Touchscreen doesnt work anymore?

Hey guys.
Maybe somebody could help me with my problem. I debraned my DHD from T-mobile some month ago... rooted it, installed Bootloader, Rom Manger and Clockwork recovery...
all works fine... then i installed Leedroid 2.3.2.. all worked fine, system was stable.
Then some weeks ago, i noticed, that my touchscreen doenst work anymore... I turned the phone off, took the accu out w8 some mins, rebooted over CW.. then it wokred again...
today i got a phonecall, wanted to take it... again... no reaction from the touchscreen or the keys down.... i tried all today, wiped all data, did a recovery, installed new ROM's.. nothing worked.. the volume buttons and the power button did work... i dunno what to do anymore?
i already flashed a RUU over it... still the same
Maybe anbdy got some ideas?
Greetz

Sounds like a hardware fault to me.
Sent from my Desire HD using XDA App

Has to be Hardware Related, if it was anything to do with the Software than there would have been more than one instance of this error, which I have never seen nor heard off, but also wiping the phone should fix the problem, also given the pattern the phone followed if working then breaking, it deffinatley sounds like a temperamental fault. Hope I helped.
Sent from my Desire HD using XDA App

Yep, a long winded version of exactly what I said. ;-)
Sent from my Desire HD using XDA App

so what i should try now ?

Pr3muToS said:
so what i should try now ?
Click to expand...
Click to collapse
Depending on where you bought it from, contact HTC or your Carrier, however if you bought it from a shop that sells phones on behalf of a Carrier then you will have to take it to there.
So basically what I'm saying is, contact the place where you got the phone from, it has a 12 month warranty which means all Desire HD's to date are still covered.
Sorry, I don't know what country you are from, but in the UK we have a shop called 'The Carphone Warehouse', they sell phones on a selection of different networks, and they sell you an unlocked phone, with the carrier SIM in. In this case, you would contact the shop, NOT the carrier, as it's the shops phone? Sorry if I have confused you.

Well lucky for you, you can revert the phone back to stock without needing to use the touchscreen. Make sure you flash a official ROM and do ENG S-ON before sending it in for repair.

ErOR22 said:
Well lucky for you, you can revert the phone back to stock without needing to use the touchscreen. Make sure you flash a official ROM and do ENG S-ON before sending it in for repair.
Click to expand...
Click to collapse
Software modifications no longer void warranty, its still android.

update crash

Hey people,
I've got the opportunity to buy an desire.
The problem is that the phone has crashed during an update.
I won't pass the boot screen.
Can I buy this phone and make it work again?
Or is it a waist of money?
Best regards,
Sven Bakker

Hmm, just a failed update...
It can be, but it doesn't need to be...
Pvt1 device or...
A lot more than you can imagine...

What does the boot screen say? Do you have any response with the volume up down buttons. Is there any fast boot or recovery access?
Sent from my Desire

The only thing i know is that it goes to the boot screen, it shows 3 androids on skateboards.
I dont know if the volume button still Works ( i assume it does )
What do you think? Is it fixable?
It doesnt have to be the google Android. Every costum OS that makers the phone work again is welcome haha

You got to write down what's written on the bootscreen. The volume keys move cursor on the boot screen?
Sent from my Desire

This is the picture of the bootscreen, this is wat the seller was giving me.
What is supose to happen when you press the volume button?

bigbakerz said:
This is the picture of the bootscreen, this is wat the seller was giving me.
What is supose to happen when you press the volume button?
Click to expand...
Click to collapse
volume buttons just navigate up and down the menu. to get the phone working u have to create a goldcard and run the latest wwe ruu from fastboot. click bortaks troubleshooting guide in my sig and everything u need is there.
Sent from my HTC Desire

Now, seeing that the phone has a well known PVT1 motherboard it can easily be that you got a cracked device, that will eventualy work and update would be pushed after a freezer trick. However it can end up with overheating reboots.

Thanks guys, its good to hear that the phone is fixable.
Thank you for your help!
what is the difrents between a cracked device and a ''normal'' one?
One question left though,
Is it hard to fix it? haha
Thanks in advance!

bigbakerz said:
Thanks guys, its good to hear that the phone is fixable.
Thank you for your help!
what is the difrents between a cracked device and a ''normal'' one?
One question left though,
Is it hard to fix it? haha
Thanks in advance!
Click to expand...
Click to collapse
yes can be fixed but like nlooooo says because its pvt1 model it could be a motherboard problem of over heating which is well known for that model. so this could be why its for sale in that state. so i personaly would not buy it. thats just my opinion
Sent from my HTC Desire

+1
Sent from my Desire

this maybe sounds really stupid to you, but what is the connection between an overheated motherbord, and a failed update?

bigbakerz said:
this maybe sounds really stupid to you, but what is the connection between an overheated motherbord, and a failed update?
Click to expand...
Click to collapse
over heating motherboard = hardware problem and causes phone to bootloop and not work. now if its a failed update then probably tried an ruu or that and it failed
Sent from my HTC Desire

so you think that the guy tried to fix it for himself but due to the hardware problem it failed?

bigbakerz said:
so you think that the guy tried to fix it for himself but due to the hardware problem it failed?
Click to expand...
Click to collapse
honestly got no idea. buying second hand phone is always dodgy unless u see the phone booted. soo it could be that the phone has overheating motherboard and is broke, thats why hes selling it... or he could be genuine and tried to update it and failed and does'nt have a clue how to fix it. theres no way u can tell untill u get it n try lol. how much does or is the phone gona cost?
Sent from my HTC Desire

jmcclue said:
honestly got no idea. buying second hand phone is always dodgy unless u see the phone booted. soo it could be that the phone has overheating motherboard and is broke, thats why hes selling it... or he could be genuine and tried to update it and failed and does'nt have a clue how to fix it. theres no way u can tell untill u get it n try lol. how much does or is the phone gona cost?
Sent from my HTC Desire
Click to expand...
Click to collapse
The guy wants to sell it for 35 euro's
But what I don't get, when the phone is in the boot screen, then the hardware must be fine, or else it wont go to that screen right?

no because bootloader uses very little power. if it was me id buy it and take a chance for 35 euro. if it works then u got a great deal if it dont then u lose 35 euro which aint that bad, thats just my opinion
Sent from my HTC Desire

jmcclue said:
no because bootloader uses very little power. if it was me id buy it and take a chance for 35 euro. if it works then u got a great deal if it dont then u lose 35 euro which aint that bad, thats just my opinion
Sent from my HTC Desire
Click to expand...
Click to collapse
The seller said to me that when he leaves the phone for a few days, that sometimes the phone start propperly.
Is this an indication for overheating?

There is a rule in the stock market. Its called don't throw the good money after the bad.
Sent from my Desire

handy5876 said:
There is a rule in the stock market. Its called don't throw the good money after the bad.
Sent from my Desire
Click to expand...
Click to collapse
and I have no idea what that means, sorry haha
I'm dutch

HOX Screen problems, help !!! (video/photos attached)

Hi !!
I have a huge problem with my HOX. I've had this for a while and tried two factory resets and I just dont know what to do anymore. I contacted HTC but they said the problem was probably due to an app that I installed. I dont agree so I used the phone today after a factory reset and no installed apps and after a while I got the same problems. Here is a video that sums it all up...........
http://youtu.be/RoypOXbgWBI
Does anyone have a clue to whats wrong and is there a solution for it ???? I will contact HTC again and I want them to check out the phone because I just cannot use it anymore. Oh, and is anyone else having these problems and were they solved ???
Thanks !!

biancka said:
Hi !!
I have a huge problem with my HOX. I've had this for a while and tried two factory resets and I just dont know what to do anymore. I contacted HTC but they said the problem was probably due to an app that I installed. I dont agree so I used the phone today after a factory reset and no installed apps and after a while I got the same problems. Here is a video that sums it all up...........
http://youtu.be/RoypOXbgWBI
Does anyone have a clue to whats wrong and is there a solution for it ???? I will contact HTC again and I want them to check out the phone because I just cannot use it anymore. Oh, and is anyone else having these problems and were they solved ???
Thanks !!
Click to expand...
Click to collapse
Read here, this problem seems to be diffused http://forum.xda-developers.com/showthread.php?t=2276044 someone suggest to send the phone to Repairem.com ...

Mat08.cc said:
Read here, this problem seems to be diffused http://forum.xda-developers.com/showthread.php?t=2276044 someone suggest to send the phone to Repairem.com ...
Click to expand...
Click to collapse
Thank you for your reply. I have just seen at least 6 videos on youtube with the same problem and what I can tell from the comments........there are a lot of people with this problem. I've already send HTC an email and hopefully they are going to acknowledge the problem and replace my phone (fat chance, right ???).

Oh, and I am from The Netherlands so I dont think sending my phone to the USA is a good idea.........but thanks for the suggestion

If you haven't rooted your phone, send it in for warranty...
Sent from my HTC One X using xda app-developers app

Have you rooted your hox ? If you have could be a bad app like htc say, what i would do is make a backup of your current rom dl a rom (viperjb) do a full system wipe flash the zip file then go into fastboot flash the boot.img & dont forget to fastboot erase cache. Then without installing apps see if the problem is still there if it isnt install your apps one by one test again if its there before installing any apps it is proberly a hardware fault so either send it back to your provider or htc. Hope this helps in some way.
Sent from my HTC One X using xda premium

I havent rooted my HOX so I guess I better prepare myself to fight it out with HTC or Vodafone

biancka said:
I havent rooted my HOX so I guess I better prepare myself to fight it out with HTC or Vodafone
Click to expand...
Click to collapse
Good luck
sent from my N7 & having a Beer or 3

biancka said:
I havent rooted my HOX so I guess I better prepare myself to fight it out with HTC or Vodafone
Click to expand...
Click to collapse
Restore your HOX to the stock rom and relock the thing (lots of guides out there) and then contact HTC about your problem if it still exists. I've had good experiences with HTC warranty in the Netherlands (and yes, i was unlocked too). And with good I mean that they weren't whining about it being unlocked, their actual service was very bad..

WiiiLDFARMER said:
Restore your HOX to the stock rom and relock the thing (lots of guides out there) and then contact HTC about your problem if it still exists. I've had good experiences with HTC warranty in the Netherlands (and yes, i was unlocked too). And with good I mean that they weren't whining about it being unlocked, their actual service was very bad..
Click to expand...
Click to collapse
He's saying he hasn't rooted. So he must be on stock rom.
Sent from my HTC One X using xda app-developers app

Right now it's back to a factory reset and nothing else on it and the problem is still there so HTC cannot use the excuse that it's an app that is causing this problem.
Oh, and me is a she

biancka said:
Right now it's back to a factory reset and nothing else on it and the problem is still there so HTC cannot use the excuse that it's an app that is causing this problem.
Oh, and me is a she
Click to expand...
Click to collapse
Stand your ground with them
Sent from my HTC One X using xda premium

elsworth1983 said:
Stand your ground with them
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I am going to give it my best !!

Well, just phoned HTC and they are not going to give me a new phone. They will only offer that after a third repair. So I am going to let them repair the phone. This will be my second repair so who knows.........I might have a new phone next month !!!

biancka said:
Well, just phoned HTC and they are not going to give me a new phone. They will only offer that after a third repair. So I am going to let them repair the phone. This will be my second repair so who knows.........I might have a new phone next month !!!
Click to expand...
Click to collapse
Well a repair should fix your HOX right? And if it won't then they cant do a whole lot more than offer you a new one right? Just to bad it takes up a lot of time to arrange everything...

Well, phone was picked up today........will keep you all updated. I also posted my youtube video to the facebook page of HTC Nederland. I wonder if anyone is going to reply to it

I just received my repaired HOX !! According to the included paperwork the display module was replaced. I hope that that solved the problem. I will keep you all updated

I cannot believe this !! Now I have a whole new problem !!!! Within one hour of getting the phone returned to me I found out this.......
http://youtu.be/8xbPCiNg148
Unbelieveable !!!!!!!!!!!!!!!!!!!!!!!!!!!! I have already send out a new email to HTC and they are probably going to tell me they are going to pick up the phone for another repair. I guess it's time to take legal action !!!

biancka said:
I cannot believe this !! Now I have a whole new problem !!!! Within one hour of getting the phone returned to me I found out this.......
http://youtu.be/8xbPCiNg148
Unbelieveable !!!!!!!!!!!!!!!!!!!!!!!!!!!! I have already send out a new email to HTC and they are probably going to tell me they are going to pick up the phone for another repair. I guess it's time to take legal action !!!
Click to expand...
Click to collapse
That's just bad man #HtcFail
sent from my N7. JD time with a splash of coke

Another update from me. To my surprise I received a new HOX today and sofar it is working like it should work. No silly black screens etc. Hopefully I can enjoy this phone till the end of april 2014....then it's time to say bye bye to HTC