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My g2 has been experiencing screen issues lately. I'm pretty sure it's a hardware problem, but I'm going to ask around to make sure. It is rooted with Virtuous .0.7.4 running on it.
It just happened overnight where there would be a line of dead pixels at the bottom of the screen and a black bar on the right side. Everything seems to be blurry and choppy, any help? Thanks.
You could try a different ROM like CM and see if it does anything. Not going to do any harm... but I think realistically it's very unlikely to fix anything either.
Very much sounds like a hardware problem. Since the screen isn't physically broken or damaged (right?) this should be a warranty replacement.
Well, I kinda bought this brand new from someone, does this still qualify for a warranty? Thanks.
That's a sticky subject. Is it a G2 or DZ?
If a DZ I would think HTC will honor the warranty, why not?
If it's a G2, HTC might tell you to pound sand as it's a carrier phone.
As far as what TMO will do for you, there's a bunch of variables there... are you a customer? Was the phone bought at full retail or at subsidy? etc...
I'm honestly not sure though.
If you have to deal with TMO, I think your best bet is to go through the person you bought it from, if at all possible.
Please let us know what happens as this is a very interesting question.
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
Ties0 said:
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
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Click to collapse
I see replacement screens on the bay for around $70. Sure is cheaper than a new G2. Of course you'd need to be able to put it in yourself. There's a pretty good tear-down guide.
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
Sent from my Desire HD using XDA App
jessicamartoranA said:
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
What information did you have to give them? Was his warranty exchange technically under your friend's plan or did they accept you were the new owner and still give you warranty service?
to tell if its G2 check the batt cover and see if it says G2 in big letter if its DZ it says "with htc sense" on the back of the phone
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
Sent from my HTC Glacier using XDA App
jessicamartoranA said:
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Where did you get the phone? Did your phone have root?
Found a cheaper replacement screen from a non -ebay vendor. They also have capacitive touch digitizers too.
http://www.ecrater.com/p/9626084/original-s-lcd-display-screen-for-htc?keywords=g2+htc+screen
Sent from my HTC Vision using XDA App
Hey guys, I'm super happy right now. Just called T-Mobile, and they are going to ship me a replacement for free. I get to keep the phone until it arrives via UPS, then I'll ship the defective phone back. Super happy, loving T-Mobile right now! Thanks for all the help
Edit: Does anyone know how to restore the phone back? Does flashing the stock rom over take out root? Thanks again.
U have to turn S on flash back to stock rom then turn S back on
Sent from my HTC Glacier using XDA App
No flashing back to stock does not turn back on the same place u got how to root should have the instruction and files to turn S on that what i had to do before sending my phone.back
Sent from my HTC Glacier using XDA App
If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
Sent from my HTC Vision using XDA App
llxxjinxxll said:
If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Yeah, if you actually read my other posts, T-Mobile gave me a replacement also. I have to unroot and restore everything back to normal before I ship it first though. Thanks for your response.
Hi guys, I have a problem with my Desire, but cannot find anyting about that kind of problem in xda-developers or internet.
Here is the video with the strange effect http://www.youtube.com/watch?v=XRqpW-pRNWI
The problem is that it occurs at random times.
Have you ever seen that kind of problem, is it the display or the motherboard?
No and prob to do with the connection most likely. Send it to HTC.
Wow, thats heavy, did you try to reflash whole android? It kinda seems to be a sw fault. But if you have, then another question would be if you have dropped the phone, if yes, prepare yourself cca 85£ if not, then warranty should apply...
Anyway, you will need to send it for repair
Sent from my HTC Desire using XDA App
Zheiko said:
Wow, thats heavy, did you try to reflash whole android? It kinda seems to be a sw fault. But if you have, then another question would be if you have dropped the phone, if yes, prepare yourself cca 85£ if not, then warranty should apply...
Anyway, you will need to send it for repair
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
No its not droped. I play very nicely with this device, it is "Desire" after all.
I tried the original rom, the efect is the same. This happens even at bootloader.
I have a doubt that the phone was not brand new when I received it with missing foil. The phone was purchased from internet from local store.
This was happened a few week ago, after it was returned from service they said that the display is twisted
Now the probleam apears again.
Anyway, now the display is completely dead - i see only black screen with slim lines with different colors. Tomorow I'll visit the store again, but I don't know how to prove that it's not my fault.
That might be dificult, keep your receipt and in case shop refuses to fix it in warranty, then Id go directly to HTC hoping it wasnt opened and tampered with...
Sent from my HTC Desire using XDA App
Dear All,
I woke up this morning and found this news clip of the HOX in Hong Kong (it's in Cantonese). The translation as follows:
It is hailed as King of Smartphones for now but with bugs and glitches. It's gone mainstream and HTC is not looking good. So, the report states the bugs as one can see from the clip. It also states HTC will provide free replacement no matter what but at the end the report states HTC has not contacted the vendors for full replacement to the end user.
http://s.nextmedia.com/apple/a.php?i=20120419&sec_id=15335&s=15336&a=16261746
Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?
HTC
nicholaschum said:
Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?
Click to expand...
Click to collapse
chum,
You have to ask HTC HK. Do you have the bugs as stated in the video?
I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?
E-mail HTC
nicholaschum said:
I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?
Click to expand...
Click to collapse
chum,
Thanks for your reply. How long had you owned your HOX? You can e-mail HTC HK or give them a call to see what their response to you question will be....
I had it for about a week or two. Yeah sure, I'll give them a call when I get some free time.
i can't see the video without signing up so can u just summarize? or post some pics of it?
1) Yellow Spot Issue
2) Camera Glitch Up Issue (Barcoding?)
Sign up?
wai_lai416 said:
i can't see the video without signing up so can u just summarize? or post some pics of it?
Click to expand...
Click to collapse
Anyone can see the clip. You don't need to sign up.
fcng said:
Anyone can see the clip. You don't need to sign up.
Click to expand...
Click to collapse
hmm interesting lol mine won't load the video.. instead it'll show sign up or register to view the video in chinese -.- but thx for the pic. i have a HOX from hong kong and it's working flawlessly out of the box.. haven't had flickers or any of the bugs some ppl have yet so far.. finger crossed.. i bought the premium set if that makes a different
Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.
Good luck...
nicholaschum said:
Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.
Click to expand...
Click to collapse
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?
fcng said:
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?
Click to expand...
Click to collapse
Yeah I hope.
I had both the screen yellow spotting problem AND the camera glitch ups ><
After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA
That is great...
Albert Poon said:
After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Is it a HT23 or HT24?
fcng said:
Is it a HT23 or HT24?
Click to expand...
Click to collapse
SH23
Sent from my HTC One X using XDA
I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.
Good stuff...
nicholaschum said:
I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.
Click to expand...
Click to collapse
Chum,
That is great they will replace the screen. Hope there won't be anymore yellow spots and flickering.
Seems like it is the problem of the screen and not the camera...
Even high quality games have this problem too.
http://www.youtube.com/watch?v=3jZJfTAcq2g
Alright guys, I got a call from HTC Service Center just now.
They fixed my unlocked bootloader HTC One X's screen with a yellow spot for free.
They said they can't update the firmware for me because I unlocked the bootloader, but if I didn't, there should be a new firmware update which addresses the screen flicker/camera flicker issue.
All is good, yellow spot screen replaced and screen flicker solved.
If you have these problems, do what I did and you'll get it fixed
Hi !!
I have a huge problem with my HOX. I've had this for a while and tried two factory resets and I just dont know what to do anymore. I contacted HTC but they said the problem was probably due to an app that I installed. I dont agree so I used the phone today after a factory reset and no installed apps and after a while I got the same problems. Here is a video that sums it all up...........
http://youtu.be/RoypOXbgWBI
Does anyone have a clue to whats wrong and is there a solution for it ???? I will contact HTC again and I want them to check out the phone because I just cannot use it anymore. Oh, and is anyone else having these problems and were they solved ???
Thanks !!
biancka said:
Hi !!
I have a huge problem with my HOX. I've had this for a while and tried two factory resets and I just dont know what to do anymore. I contacted HTC but they said the problem was probably due to an app that I installed. I dont agree so I used the phone today after a factory reset and no installed apps and after a while I got the same problems. Here is a video that sums it all up...........
http://youtu.be/RoypOXbgWBI
Does anyone have a clue to whats wrong and is there a solution for it ???? I will contact HTC again and I want them to check out the phone because I just cannot use it anymore. Oh, and is anyone else having these problems and were they solved ???
Thanks !!
Click to expand...
Click to collapse
Read here, this problem seems to be diffused http://forum.xda-developers.com/showthread.php?t=2276044 someone suggest to send the phone to Repairem.com ...
Mat08.cc said:
Read here, this problem seems to be diffused http://forum.xda-developers.com/showthread.php?t=2276044 someone suggest to send the phone to Repairem.com ...
Click to expand...
Click to collapse
Thank you for your reply. I have just seen at least 6 videos on youtube with the same problem and what I can tell from the comments........there are a lot of people with this problem. I've already send HTC an email and hopefully they are going to acknowledge the problem and replace my phone (fat chance, right ???).
Oh, and I am from The Netherlands so I dont think sending my phone to the USA is a good idea.........but thanks for the suggestion
If you haven't rooted your phone, send it in for warranty...
Sent from my HTC One X using xda app-developers app
Have you rooted your hox ? If you have could be a bad app like htc say, what i would do is make a backup of your current rom dl a rom (viperjb) do a full system wipe flash the zip file then go into fastboot flash the boot.img & dont forget to fastboot erase cache. Then without installing apps see if the problem is still there if it isnt install your apps one by one test again if its there before installing any apps it is proberly a hardware fault so either send it back to your provider or htc. Hope this helps in some way.
Sent from my HTC One X using xda premium
I havent rooted my HOX so I guess I better prepare myself to fight it out with HTC or Vodafone
biancka said:
I havent rooted my HOX so I guess I better prepare myself to fight it out with HTC or Vodafone
Click to expand...
Click to collapse
Good luck
sent from my N7 & having a Beer or 3
biancka said:
I havent rooted my HOX so I guess I better prepare myself to fight it out with HTC or Vodafone
Click to expand...
Click to collapse
Restore your HOX to the stock rom and relock the thing (lots of guides out there) and then contact HTC about your problem if it still exists. I've had good experiences with HTC warranty in the Netherlands (and yes, i was unlocked too). And with good I mean that they weren't whining about it being unlocked, their actual service was very bad..
WiiiLDFARMER said:
Restore your HOX to the stock rom and relock the thing (lots of guides out there) and then contact HTC about your problem if it still exists. I've had good experiences with HTC warranty in the Netherlands (and yes, i was unlocked too). And with good I mean that they weren't whining about it being unlocked, their actual service was very bad..
Click to expand...
Click to collapse
He's saying he hasn't rooted. So he must be on stock rom.
Sent from my HTC One X using xda app-developers app
Right now it's back to a factory reset and nothing else on it and the problem is still there so HTC cannot use the excuse that it's an app that is causing this problem.
Oh, and me is a she
biancka said:
Right now it's back to a factory reset and nothing else on it and the problem is still there so HTC cannot use the excuse that it's an app that is causing this problem.
Oh, and me is a she
Click to expand...
Click to collapse
Stand your ground with them
Sent from my HTC One X using xda premium
elsworth1983 said:
Stand your ground with them
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I am going to give it my best !!
Well, just phoned HTC and they are not going to give me a new phone. They will only offer that after a third repair. So I am going to let them repair the phone. This will be my second repair so who knows.........I might have a new phone next month !!!
biancka said:
Well, just phoned HTC and they are not going to give me a new phone. They will only offer that after a third repair. So I am going to let them repair the phone. This will be my second repair so who knows.........I might have a new phone next month !!!
Click to expand...
Click to collapse
Well a repair should fix your HOX right? And if it won't then they cant do a whole lot more than offer you a new one right? Just to bad it takes up a lot of time to arrange everything...
Well, phone was picked up today........will keep you all updated. I also posted my youtube video to the facebook page of HTC Nederland. I wonder if anyone is going to reply to it
I just received my repaired HOX !! According to the included paperwork the display module was replaced. I hope that that solved the problem. I will keep you all updated
I cannot believe this !! Now I have a whole new problem !!!! Within one hour of getting the phone returned to me I found out this.......
http://youtu.be/8xbPCiNg148
Unbelieveable !!!!!!!!!!!!!!!!!!!!!!!!!!!! I have already send out a new email to HTC and they are probably going to tell me they are going to pick up the phone for another repair. I guess it's time to take legal action !!!
biancka said:
I cannot believe this !! Now I have a whole new problem !!!! Within one hour of getting the phone returned to me I found out this.......
http://youtu.be/8xbPCiNg148
Unbelieveable !!!!!!!!!!!!!!!!!!!!!!!!!!!! I have already send out a new email to HTC and they are probably going to tell me they are going to pick up the phone for another repair. I guess it's time to take legal action !!!
Click to expand...
Click to collapse
That's just bad man #HtcFail
sent from my N7. JD time with a splash of coke
Another update from me. To my surprise I received a new HOX today and sofar it is working like it should work. No silly black screens etc. Hopefully I can enjoy this phone till the end of april 2014....then it's time to say bye bye to HTC
I recently had the BSoD on my One x (rooted and flashed with custom rom) I could not boot into bootloader, see the screen when turned on etc due to a constant black screen.
I decided, what the hell, lets try for a repair at HTC, the worst that would happen is they would charge me for the repairs.
Well... To cut a long story short (after waiting 3 1/2 weeks for my phone to come back).... HTC sent me a HTC One! :laugh:
Just wondering if anyone else has had this instance or if it was an error on HTC's behalf?
Thanks for reading!
megarekd said:
I recently had the BSoD on my One x (rooted and flashed with custom rom) I could not boot into bootloader, see the screen when turned on etc due to a constant black screen.
I decided, what the hell, lets try for a repair at HTC, the worst that would happen is they would charge me for the repairs.
Well... To cut a long story short (after waiting 3 1/2 weeks for my phone to come back).... HTC sent me a HTC One! :laugh:
Just wondering if anyone else has had this instance or if it was an error on HTC's behalf?
Thanks for reading!
Click to expand...
Click to collapse
Telle exactly what you did to get the bsod?
Sent from my HTC One X using Tapatalk 4
and313 said:
Telle exactly what you did to get the bsod?
Sent from my HTC One X using Tapatalk 4
Click to expand...
Click to collapse
Nothing really, Just general day to day usage of the phone, maybe an hour of gaming, social networking, Gmails etc.. Stated getting graphical glitches about a week before the phone's screen went completely off, but never thought anything of it.
They probably couldn't fix it and were out of One X's so they just sent what they had.
Or maybe it was just a mistake ( someone forgot to add the "X" on some paper )
i know one guy who lives just 20 km from my home and he said he also has to send the phone in ...got back also one...because his hox had also problems with apx like mine...i have to wait till next week or so...my phone couldn't be fixed too...my whole system/mainboard is ****ed up...i will see if i get a new mainboard or even new hox...or if i have luck the htc one
One-X-master said:
i know one guy who lives just 20 km from my home and he said he also has to send the phone in ...got back also one...because his hox had also problems with apx like mine...i have to wait till next week or so...my phone couldn't be fixed too...my whole system/mainboard is ****ed up...i will see if i get a new mainboard or even new hox...or if i have luck the htc one
Click to expand...
Click to collapse
Fingers crosed hope you don't get a motherboard which imei number won't be on any list so nobody at HTC knows where it came from.... Like mine
Sent from my HTC One X using Tapatalk 4
the same problem happened to me.
now waiting for the ONE) IHAAAA:good: