Develop Bugs

HELP! I'm starting to cry!

Just got up, and didn't realise that My beloved Desire was on the floor, stood on it with my heel and it broke!! Literally just now!
It has a clockworkmod and it is rooted with NeoPhyTe 5.0.
Is there any way of unrooting without using the screen?!
When I turn it on it has lots of little green dots and sometimes lines... so is it possible?! please answer quick!!

Turn it on, wait for it to 'boot up' and then run the RUU your ROM came with...be it Vodafone or WWE
If that doesn't work cause you can't select HTC Sync yu may have to try and find the official ZIP file for your handset and try running that...

!PANDA said:
Just got up, and didn't realise that My beloved Desire was on the floor, stood on it with my heel and it broke!! Literraly just now!
I has a clockworkmod and it is rooted with NeoPhyTe 5.0.
Is there any way of unrooting without using the screen?!
When I turn it on it has lots of little green dots and sometimes lnes... so is it possible?! please answer quick!!
Click to expand...
Click to collapse
if your claiming on you're insurance your is not affected by the software as you are claiming for physical damage not a warranty issue

except It didn't have insurance, my sister just activated it back again and am waiting another 40 days to not make it suspicious, "It got stolen!" cheers guys!
but I am still gonna miss it during the waiting period! ;/

!PANDA said:
exept I didn't have insuyrance, my sis just activated it back again and am waiting another 40 days to not make it suspicious, It got stolen! cheers guys!
but I am still gonna miss it during the waiting period! ;/
Click to expand...
Click to collapse
If you're going to claim its stolen to the insurance company, won't you need a crime number etc..

ok I recommend you remove the comment from the site, just in case

ductions said:
If you're going to claim its stolen to the insurance company, won't you need a crime number etc..
Click to expand...
Click to collapse
nope, broke my nokia twice already and got 2 new devices instead of them fixing it, as they were both hacked and has a custom ROM (bricked them both, My first try at it!)
I know its nor really fair, but then again think of the goverment...

Hmm insurance fraud...

My thoughts exactly. You broke the phone by not taking care of it. Deal with it, buy a new one and put it under normal insurance for accidental damage.
psycop said:
Hmm insurance fraud...
Click to expand...
Click to collapse
Sent from my HTC Desire using XDA App

I'm as well not a fan of insurance fraud, and you could get in trouble, but well i shouldn't care, but i was wondering why the hell you would want to replace the firmware with the original then, as it makes no difference? So why the original question?

And so all our premiums go up.

al89nut said:
And so all our premiums go up.
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Click to collapse
Indeed - it's this sort of thing that really annoys me.
Insurance "works" because most of the people who pay their premiums don't claim. When you get people like the OP, who take out insurance after the fact because they need to claim, it just makes it so much more expensive for those of us who aren't perpetrating insurance fraud!
Regards,
Dave

Yes, I don't know what's thicker. Standing on your phone, claiming insurance within such a short period of taking it out (you'll be on a watchlist), or writing about it on here.
Take your pick, you're a **** whichever way you look at it.

Quarter to four pm in the uk? And you just got up? do you work nights?
But anyway, bad luck dude!

astromark said:
Yes, I don't know what's thicker. Standing on your phone, claiming insurance within such a short period of taking it out (you'll be on a watchlist), or writing about it on here.
Take your pick, you're a **** whichever way you look at it.
Click to expand...
Click to collapse
+1
Sent from my HTC Desire

Posting in a fail thread.

HTC must change our phones to new ones

Hi Guys,
I have a Desire with restart problem. I contacted with HTC and they say "you must send your phone and repair process can take minimum 10 days"
I'm not accept this, this phone already has manufacturing defect and HTC knows that already. Why ı should wait at least 10 days for it. HTC must collect all defekt desire's and they must change with new ones.
This is not my problem, this problem belongs to HTC and they must change the phone or they must dramatically decrease the repair process (max 1-2 days)

how long have you had the phone for and where are you from?

This is how all manufacturers work - the only way you'd get a quick swap would be to go to the shop you bought it from and see if they'll do something for you.

Rastaman-FB said:
how long have you had the phone for and where are you from?
Click to expand...
Click to collapse
about three months ago. My friend bought from germany (vodafone shop) for me.

YaPaY said:
This is not my problem, this problem belongs to HTC and they must change the phone or they must dramatically decrease the repair process (max 1-2 days)
Click to expand...
Click to collapse
I don't know where you are physically located, but different consumer laws apply in different countries.
Here in the UK, your contract of purchase is with whomever sold you the phone, not with HTC, so your first port of call should always be the seller, and these rights are in addition to any warranty that HTC provide. HTC's obligations under the warranty will be detailed in their warranty statement, but again this may vary from state to state.
You need to look into the consumer rights laws in your own particular country to determine if you have any right to complain about the delay in getting a repair.
Regards,
Dave

foxmeister said:
I don't know where you are physically located, but different consumer laws apply in different countries.
Here in the UK, your contract of purchase is with whomever sold you the phone, not with HTC, so your first port of call should always be the seller, and these rights are in addition to any warranty that HTC provide. HTC's obligations under the warranty will be detailed in their warranty statement, but again this may vary from state to state.
You need to look into the consumer rights laws in your own particular country to determine if you have any right to complain about the delay in getting a repair.
Regards,
Dave
Click to expand...
Click to collapse
I live in Turkey. I will be 14-21 September in Germany. If they can not change or repair my desire until 21 September they must send it via regular post. (+10 days)

If you've had the phone for 3 months, your chances of getting replacement are probably slim to non-existent, so a repair is your best bet, though I'm assuming that German consumer protection rights are similar to the UK.
You could however try kicking up a fuss in a Vodafone DE store, since they sold the original device. They might offer an exchange just to keep you quiet!
Regards,
Dave

so.. you rooted and installed a custom rom, and now desire has rebooting problem and you expect HTC to replace the phone for free?

Where does it say he's rooted?

gl23leung said:
so.. you rooted and installed a custom rom, and now desire has rebooting problem and you expect HTC to replace the phone for free?
Click to expand...
Click to collapse
Lol what are you talking about?
Reboot problem is there even with stock rom afaik, since it's caused by cpu overheat

EddyOS said:
Where does it say he's rooted?
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Click to collapse
based on his post history.. he got reboot problem after flashing custom rom (leedroid 1.8)

if so, its sad, that they blame others for mistakes they did themself.
sad world we are living in...

Didn't check other posts, first thing would be for the OP to go back to stock and see if it works. If it does then it's the ROM and but either way it's currently not HTCs fault...

YaPaY said:
about three months ago. My friend bought from germany (vodafone shop) for me.
Click to expand...
Click to collapse
shame in uk if it was within 60 days you have the right to return it and get a direct replacement

gl23leung said:
based on his post history.. he got reboot problem after flashing custom rom (leedroid 1.8)
Click to expand...
Click to collapse
yes my desire is rooted, so what?
Is this illegal? ıs this a fault?
the restart problem about the hardware not because of rom or special programs.
With custom rom or not HTC should collect all faulty devices from customers and give a new one.

Custom ROM = NO WARRANTY!!!
Send it back to HTC and you'll get laughed at and it sent right back to you - put the stock ROM back on it and if it's still the same then you can send it off for repair

EddyOS said:
Custom ROM = NO WARRANTY!!!
Send it back to HTC and you'll get laughed at and it sent right back to you - put the stock ROM back on it and if it's still the same then you can send it off for repair
Click to expand...
Click to collapse
I'm agree with you. It can be out of warranty.
I'm telling you guys an another story, right?

What I'm saying is before you can send it back to HTC you need to go back to a stock ROM. If the rebooting issues stop then you know it's the custom ROM that was the issue. If not HTC are obliged under their warranty to repair/replace the device

YaPaY said:
the restart problem about the hardware not because of rom or special programs.
Click to expand...
Click to collapse
Not necessarily!
Have you tried returning the device to the stock ROM?
Also, with some custom ROMs you can overclock your CPU and thus "cook" it. Since this cannot be done on a stock ROM, who's fault would that be? Note that I'm not saying that you have OC'd - I'm just pointing out that installing a custom ROM does have the potential to damage the hardware.
YaPaY said:
With custom rom or not HTC should collect all faulty devices from customers and give a new one.
Click to expand...
Click to collapse
Sorry, but that is incredibly naive! The simple facts of the matter are that if you have rooted your device, you *may* have inadvertently damaged the hardware. If that is the case, it is not HTC's fault, so why should they replace/repair your device free of charge?
If you are going to return your device to HTC, I strongly suggest you return it to stock configuration before you do so, because if you don't they may refuse to repair it under the warranty.
Regards,
Dave

EddyOS said:
What I'm saying is before you can send it back to HTC you need to go back to a stock ROM. If the rebooting issues stop then you know it's the custom ROM that was the issue. If not HTC are obliged under their warranty to repair/replace the device
Click to expand...
Click to collapse
Thanks EddyOS,
I will do exact that, thanks again. I'm pretty sure that is hardware problem because before root my device (in stock)it was restarting itself sometimes.

HTC One X quietly ripoff

OK - this is a bit of a rant so be warned.
My HTC One X was bought early on in April this year, since day one I had a Wireless issue at home where the Wi-Fi would stop working despite the phone showing connected and good signal. I contacted HTC about it and was told to wait for 1.29 update...so I did to no effect.
Since that did not fix it I decide to unlock the bootloader and try a custom ROM (ARHD) - which solved nothing again. Then I relocked the bootloader and went back to stock firmware. This was around end of May 2012. After that I also discovered that the SIM card would ask for its PIN code at random times throughout the week and would be losing calls as a result since the phone was off the network. At this point I contacted HTC again & had them arrange to collect the phone for repair. Well guess what?
1.5 weeks after they had the handset I get a £195 bill for repair not stating why or what the fault was that I should pay such amount. My options were a) to either accept that cost, b) pay £23 to have the handset returned to me un-repaired or c) let them dispose of the handset free of charge!
I called customer services to ask why I was being charged and 3 days later they are still going to find out and call me back as to why. I know the reason is that the bootloader was unlocked - despite the fact that at least my Wifi issue had been happening before I unlocked the phone.
I understand that I did agree to new warranty terms and conditions when unlocking the bootloader and decided to accept this treatment as punishment for chosing HTC.
I bought a G-Nex and now run JB 4.1.1 - it runs better then the HTC ever did and no issues at all...goodbye HTC - that's the last I buy your handsets and hope you lose more market share to Samsung and Apple....
PS you are all (@HTC) [email protected]
rant over...

Understand your anger, I would feel the same...but, it is very strange to me that in such an organized country as UK is, where costumer should be very well protected, you didn't get any response for the reasons of the costs!?
I believe, I would get some response in Serbia, where I am from, and I can't say for my country it has the customer oriented market...

jammw said:
OK - this is a bit of a rant so be warned.
My HTC One X was bought early on in April this year, since day one I had a Wireless issue at home where the Wi-Fi would stop working despite the phone showing connected and good signal. I contacted HTC about it and was told to wait for 1.29 update...so I did to no effect.
Since that did not fix it I decide to unlock the bootloader and try a custom ROM (ARHD) - which solved nothing again. Then I relocked the bootloader and went back to stock firmware. This was around end of May 2012. After that I also discovered that the SIM card would ask for its PIN code at random times throughout the week and would be losing calls as a result since the phone was off the network. At this point I contacted HTC again & had them arrange to collect the phone for repair. Well guess what?
1.5 weeks after they had the handset I get a £195 bill for repair not stating why or what the fault was that I should pay such amount. My options were a) to either accept that cost, b) pay £23 to have the handset returned to me un-repaired or c) let them dispose of the handset free of charge!
I called customer services to ask why I was being charged and 3 days later they are still going to find out and call me back as to why. I know the reason is that the bootloader was unlocked - despite the fact that at least my Wifi issue had been happening before I unlocked the phone.
I understand that I did agree to new warranty terms and conditions when unlocking the bootloader and decided to accept this treatment as punishment for chosing HTC.
I bought a G-Nex and now run JB 4.1.1 - it runs better then the HTC ever did and no issues at all...goodbye HTC - that's the last I buy your handsets and hope you lose more market share to Samsung and Apple....
PS you are all (@HTC) [email protected]
rant over...
Click to expand...
Click to collapse
K. Hope your "little" rant gave you the boost you needed. Good bye.
Skickat från min HTC One X via Tapatalk 2

you could of just read this thread mate...you could of said your frustrations there instead opening a new thread. best of luck anyway

I am now scared to try to send mine back for warranty.
I have a network issue, the phone keeps loosing signal, whereas my girlfriend iphone has no problem and in call volume is tooooo low.
These problems are well reported everywhere so no excuse here for HTC trying to charge people.
Oh by the away I still have screen flicker even after the update and been using arhd 7.1 for the last two weeks.
If I new i would have wait for the other super phone :banghead:
Sent from my HTC One X using xda premium

007xico said:
I am now scared to try to send mine back for warranty.
I have a network issue, the phone keeps loosing signal, whereas my girlfriend iphone has no problem and in call volume is tooooo low.
These problems are well reported everywhere so no excuse here for HTC trying to charge people.
Oh by the away I still have screen flicker even after the update and been using arhd 7.1 for the last two weeks.
If I new i would have wait for the other super phone :banghead:
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
have you unlocked your phone?

My rant is not about giving me a boost but rather to warn, like others have done, that this is HTC now and their customer care service gives SFA about the very consumer on what is a flagship device. I believe as the consumer in have that right to exercise and let others know of my experience. If you feel it was a waste of your precious little life to have read this there is this little thing called ignore. Goodbye to you too..
Sent from my Galaxy Nexus using xda premium

jammw said:
My rant is not about giving me a boost but rather to warn, like others have done, that this is HTC now and their customer care service gives SFA about the very consumer on what is a flagship device. I believe as the consumer in have that right to exercise and let others know of my experience. If you feel it was a waste of your precious little life to have read this there is this little thing called ignore. Goodbye to you too..
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Like i said. Read my first post i left for you and you see there is another unfortunate guy who is going through something similar to what you did....

Yes I did
Sent from my HTC One X using xda premium

Aja82 said:
K. Hope your "little" rant gave you the boost you needed. Good bye.
Skickat från min HTC One X via Tapatalk 2
Click to expand...
Click to collapse
Idiot :thumbdown:
Sent from my HTC One X using xda premium

007xico said:
Yes I did
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
ah then you might have a problem..anyways i had issues with the casing of my phone..on the left hand side it had a gap...unlocked as well of course what i did i stuck the stock rom that came with the phone and stock recovery and i just send the phone back for repairs. waited for like a month but i got my baby fixed and at no extra cost...warranty covered for my phone..
so if you take the extra steps you will not have any issues. so depending what the issue is you should be fine....just make sure when you do return the phone if you do make sure you have the stock firmware on it and see how things go..and explain to the people you send it back to what your issues are..just do not say you unlocked it

007xico said:
Yes I did
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
My HOX came back today and there was one paper inside showing that the bootloader was once unlocked and nothing else I guess this is an easy way for them to not have to deal with the problem at hand... Your mileage may vary but read another thread here with the same outcome.
Sent from my Galaxy Nexus using xda premium

The nexus isnt free from issues at all. They have horrible screen banding and graininess at low brightness. I have tried 3 devices. AMOLED is horrible technology.

jammw said:
My HOX came back today and there was one paper inside showing that the bootloader was once unlocked and nothing else I guess this is an easy way for them to not have to deal with the problem at hand... Your mileage may vary but read another thread here with the same outcome.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I really wonder that if they're going to void our warranty by unlocking the boot loader, why don't they give us s-off instead?
Sent from my HTC One X using xda app-developers app

ste1164 said:
The nexus isnt free from issues at all. They have horrible screen banding and graininess at low brightness. I have tried 3 devices. AMOLED is horrible technology.
Click to expand...
Click to collapse
Nope don't believe it is free from all issues but it's free from the issues that my HOX has preventing me from using it as a daily driver though...
Sent from my Galaxy Nexus using xda premium

There have been at least a dozen reports now of HTC in the UK refusing to repair phones (and I'm guessing it's not just the One X) under warranty that have had their bootloader unlocked via HTCdev. Even for h/w and QC defects that have nothing to do with s/w.
So, at this point, people should:
1) Assume that if they unlock their bootloader their warranty is 100% void.
2) Be prepared to pay out-of-pocket for any repairs their phone requires for as long as they own it.
3) Know that "may" void your warranty in the terms on HTCdev are now being interpreted as "will."
Here's what to do:
1) Stop buying HTC phones if you want to mod them.
2) Don't unlock your bootloader if you want warranty protection.
3) Buy third-party insurance that'll cover repairs that HTC won't.
4) Band together and start some sort of campaign to get HTC to change their policy.
5) Contact any government entity in your country if HTC's policy is invalid or illegal.
Here's what you shouldn’t do:
1) Buy an HTC phone knowing this policy is in place and complain later.
2) Click "accept" to the terms on HTCdev agreeing you warranty may be void and complain here when it is.
3) Post your experience here in a new thread when it's identical to at least a dozen people that have preceded you.
This policy sucks. However, it's HTC's right to enact and enforce it (accept where government regulations may prohibit it). Asus has the same policy and it seems Motorola is introducing a similar policy with the launch of the Atrix HD. Instead of buying products from companies whose business practices you disagree with, buy from someone else. Knowing this policy is in place, giving HTC your money, agreeing through HTCdev to give up all or part of your warranty, and then acting shocked when it happens really is futile.

BarryH_GEG said:
There have been at least a dozen reports now of HTC in the UK refusing to repair phones (and I'm guessing it's not just the One X) under warranty that have had their bootloader unlocked via HTCdev. Even for h/w and QC defects that have nothing to do with s/w.
So, at this point, people should:
1) Assume that if they unlock their bootloader their warranty is 100% void.
2) Be prepared to pay out-of-pocket for any repairs their phone requires for as long as they own it.
3) Know that "may" void your warranty in the terms on HTCdev are now being interpreted as "will."
Here's what to do:
1) Stop buying HTC phones if you want to mod them.
2) Don't unlock your bootloader if you want warranty protection.
3) Buy third-party insurance that'll cover repairs that HTC won't.
4) Band together and start some sort of campaign to get HTC to change their policy.
5) Contact any government entity in your country if HTC's policy is invalid or illegal.
Here's what you shouldn’t do:
1) Buy an HTC phone knowing this policy is in place and complain later.
2) Click "accept" to the terms on HTCdev agreeing you warranty may be void and complain here when it is.
3) Post your experience here in a new thread when it's identical to at least a dozen people that have preceded you.
This policy sucks. However, it's HTC's right to enact and enforce it (accept where government regulations may prohibit it). Asus has the same policy and it seems Motorola is introducing a similar policy with the launch of the Atrix HD. Instead of buying products from companies whose business practices you disagree with, buy from someone else. Knowing this policy is in place, giving HTC your money, agreeing through HTCdev to give up all or part of your warranty, and then acting shocked when it happens really is futile.
Click to expand...
Click to collapse
Agreed with all your points above, however my argument with HTC is that the fault (WiFi issue) happened before I unlocked the phone and trying to communicate that to them has been next to impossible since asking for a manager you will never be given one and the call back never materialises...
Sent from my Galaxy Nexus using xda premium

if it's the UK why are you going to HTC with the problem?
You have a contract with the retailer under the sales and goods act where they HAVE to replace a device with any problem as if it's under 6 months it's considered to have been there from manufacture,,,,
pay the £23 and deal with the retailer as you should have originally done.

Out of curiousity, did you send it to HTC with the bootloader still unlocked with a custom ROM installed? From what I've read, they make you pay for a motherboard replacement if this is the case.
Sent from my HTC One X

animaleyes76 said:
if it's the UK why are you going to HTC with the problem?
You have a contract with the retailer under the sales and goods act where they HAVE to replace a device with any problem as if it's under 6 months it's considered to have been there from manufacture,,,,
pay the £23 and deal with the retailer as you should have originally done.
Click to expand...
Click to collapse
I haven't tried that...bought it from CPW will try that..ta
Sent from my Galaxy Nexus using xda premium

Warranty claim for unlocked boot loader...DENIED

Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2

i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
htc have admitted this design flaw, so how they can even consider rejecting your repair on the basis of an unlocked bootloader is RIDICULOUS (HTC I hope you're reading this - your policies are ****ing stupid and you REALLY need to reconsider them, using somebody who has a brain, preferrably)
Please please please, DO NOT give up. DO NOT go off the phone, or leave them alone until they agree to fix THEIR design fault for free.

Rule 1 of sending a phone back to manufacturer: Lock the bootloader up again. At the end of the day HTC are a corporation, and will do anything they can to make sure they don't have to replace faulty units. This is why the EU have so many consumer protection laws, to stop this happening.
Not sure where you can go from here though, perhaps you can take it back to the store you purchased it from, and get them to replace it?

Relocking the boot leader wont help. They still know you unlocked it.
Tell them they had better have proof you damaged it or you'll commence litigation. What they are doing is illegal.

@OP I had the same issue. I waited 2 months or maybe even longer in the hope that a RUU for my phone would pop up, which it hasn't. I'm not sure if it's out now but i don't need it anyway.
I was on arhd 9.2.0 and got sick of my faulty unit, so without second thought i went to my provider with an unlocked bootloader and custom rom on my phone, sent it in and had it sent back to me two weeks later completely fixed. My warranty was not voided, they were even did a factory reset.
But then again, i live in europe and our laws help us. Just like with mobile internet, every contract now has unlimited data, due to the fact that anyone who would exceed a certain limit ended up paying a hefty some. Glad we have this internet issue out the way too
Good luck to you hope it goes well

lawrence750 said:
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
Click to expand...
Click to collapse
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.

Scare the rep using strong legal words, and say you asked some of your lawyer friends and stuff like that so you can speak to a higher person, remember to speak professional and don't use unpleasant/raging behavior and the rep will hopefully consider your situation and try to help.
I once bought a laptop at a large retailer and dropped the laptop and broke the screen the first day, and managed to get it replaced by speaking the to manager of the customer service although it was against the warranty, they're human after all and business is not always just business

Scan the WiFI HARDWARE FAULT thread for useful posts. Try going through an alternative service center. I got mine rejected by one service center and I got it fixed from another service center.

BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Click to expand...
Click to collapse
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.

I've sent in my HOX once before due to earjack problems (something stuck inside?).
I sent it in directly, unlocked, custom ROM, faux' kernal.
They fixed it for me and even replaced my battery for free!
They then returned my phone, stock, locked(not relocked).
And the IMEI number changed as well, basically a new phone.
Hmmm

shadehh said:
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
Click to expand...
Click to collapse
You completely missed my point.
In the UK your statutory rights are with the retailer NOT the manufacturer.

BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Click to expand...
Click to collapse
to be fair it hasn't been said whether op bought it from htc or not
you are right though, i should have been more specific

mervlee said:
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Mods should inform You that there are a specific thread to deal about bad wifi signal. Do not create a new thread to inform us something that we already know.
Thanks

I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2

mervlee said:
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
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Well, it seems another thread blaming Htc brand.

Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2

I have a similar problem, i have yellow spots on the screen, and the service center denied the repair becose of the relocoed bootloader.
What we need to do is to find a way to make the bootloader say locked instead of relocked and everything will be ok.
I used to own a Galaxy S 2, that phone had a counter for custom roms, if you wanted to claim warranty all you needed to do was to reset the binary counter using the usb jig or a apk called triangle away.

mervlee said:
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
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Mate, you give your point of view about your problem, and I am giving my point of view about your post that in fact is what I said. So ifI you asking for respect for your point of view respect my point of view. As you say you are waiting for a reply so I do not understand why you post if you have not got an answer yet. I would see logical your post If you got a reply but you got not yet.

My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).

androidino95 said:
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
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I had a similar story, my HOX suffered bad wifi signal, and then unroted, relocked, sent to HTC and get it bak repaired for free. But it was on Spain HTC.

[Q] Camera with purple fringing - ok to send to HTC for repair with S-off/root?

Hi guys,
So my trusty M7 finally started exhibiting the infamous purple fringing camera defect after close to two years. I thought I got lucky and got one of the original good ones, oh well. I've been busy with school and unfortunately haven't had chance to keep up with the M7 xda developments since I did S-off and root with the original exploit. I've been running the stock verizon ROM - never updated (blocked OTA update) because I need foxFi and I thought the more recent updates (kitkat) killed or crippled tether/foxFi operation.
Two questions:
1. I'd like to have send my phone to HTC to repair the camera module. A friend who did the same last fall had his phone updated to kikat and the latest official ROM. However, his was completely stock when sent in (no s-off or root, stock recovery). Is it wise for me to send in the phone as is to HTC? If not, what steps should I take?
2. I'd like to keep my existing ROM for the sole purpose of keeping FoxFi/tethering fully operational and trouble-free. Am I being completely nonsensical - do the more recent Android builds (kitkat and beyond) from Verizon really kill FoxFi/tethering?
Ideally, I'd love to have the camera repaired and keep my S-off/root status. Is this possible with sending back to HTC?
I did a search on the topic but didn't find an exact answer. If I missed it, I apologize in advance. Trying to finish grad school, and unfortunately just don't have as much free time to keep up with all the cool stuff at XDA as I used to be

I don't have any answer for you, but would like to know myself. The purple tint is the only reason I'm considering getting rid of my M7 soon.

Return to stock and lock/s-on. HTC may give you a different device, they may change the board out. If you send it in stock with s-off, it may invalidate the warranty on a worst case. If they honor the warranty, they will run their ruu and turn s-on anyway,, so just save yourself the trouble and do it yourself to avoid invalidating the warranty.
Edit: when you get your phone back, you can s-off with Sunshine and then use the old ruu's to return your phone to the old stock Rom and firmware.
Sent from my HTC6500LVW using XDA Free mobile app

My roommate sent his phone in for HTC to repair it. The CSR said for him to send it in and if they deem the camera issue is due to H/W malfunction they would repair it at no cost. He sent it in and it took over a month for him to get contact from HTC on whats going on with his device. He tried online chat, email, phone calls, and no one could give him an answer about whats going on. Another month goes by and he gets tired of waiting so he went onto his claim ticket and checked the box saying "just return my device". This is when he started to get emails, lots of emails, that they want him to pay $250 for the repair because it is out of warranty. I had him do another online chat with HTC and tell them, on htc twitter account they posted a tweet (that is no longer available) that the fix they had for the camera was software and that it WILL fix the purple hue issue. After about an hour or so the CSR wouldnt confirm HTC would fix the device so he requested for it to come back, as is and he would get just go insurance route. Another month passes and a box showed up from htc. It was his phone, or we thought it was. He hurried up and activated it and proceed to see if they fixed the issue. Once logging the IMIE into sprint site, it came back saying the phone was a Black HTC One m7 (the device is grey). Not a big deal, and we didnt think anything of it and tried out the camera. Camera worked great, and still does but now he is seeing the screen lifting off as if they forgot to glue it back down. you can almost separate the screen from the body with a finger nail or guitar pic. HTC wont offer to repair it because in the system it shows he declined the repair and wanted the device back. (they had to do something to the device because the IMIE is for a black phone not a grey one)
now i have the purple hue issue on my phone. I dont have a back up to let them have for 3 months as they figure out what parts they can pull to put into it. so i wont be dealing with their repair center. to much hassle to maybe get the phone fixed.

@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.

im_high_tech said:
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
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When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
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I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
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Well,, if you sent in shortly after the m7 was realised, HTC said up and down it was software for quite awhile. You must have sent it in after they admitted it was hardware.
Sent from my HTC6500LVW using XDA Free mobile app

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
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it was easy because it was in warranty. Mine and my roommates are both out of warranty. Even though HTC did say they would fix because they acknowledged it was in fact hardware related. I was like pulling teeth to get it done. I understand they will be fast for warrantys but the could care less if you are out of the 1 year range.
My roommates phone was never S-off or dev unlocked. he still has it 100% stock (which is weird to me) and HTC still did what they did. I guess you need to catch the right CSR on the right day or you could end up like he did. I'm not trying to persuade you not to do so. i just wanted to share the experience he had. When i couldnt get HTC to tell me they would without a doubt fix mine for free i gave up. I do have bestbuys insurance and i get a NEW device if i pay the 150 delectable. So i might wait till the last month i have on contract and pay the delectable and get the new device.

Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.

dashbored said:
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
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its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/

synisterwolf said:
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
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I said it. It is in the device F.A.Q. I will look up the support call as all calls are recorded for legal purposes. I will edit this when I get home and look up my ticket number for you.
Edit: sent PMs to you both with the support numbers as these shouldn't be shared publicly.
Sent from my HTC6500LVW using XDA Free mobile app

synisterwolf and uzephi thanks guys for the input! Got the PM uzephi. I'll definitely give this a shot whenever I do upgrade, although that might not be until August or September. The M7 is still pretty sweet even now, despite the camera issue. Honestly, if I could put in a new battery, I can see myself using the M7 as my main device for at least another year if not more.
Going on a tangent here, but it looks like I may have to with the mixed reviews of the M9 so far. I am guessing Qualcomm really messed up with 810 this time around...