Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
htc have admitted this design flaw, so how they can even consider rejecting your repair on the basis of an unlocked bootloader is RIDICULOUS (HTC I hope you're reading this - your policies are ****ing stupid and you REALLY need to reconsider them, using somebody who has a brain, preferrably)
Please please please, DO NOT give up. DO NOT go off the phone, or leave them alone until they agree to fix THEIR design fault for free.
Rule 1 of sending a phone back to manufacturer: Lock the bootloader up again. At the end of the day HTC are a corporation, and will do anything they can to make sure they don't have to replace faulty units. This is why the EU have so many consumer protection laws, to stop this happening.
Not sure where you can go from here though, perhaps you can take it back to the store you purchased it from, and get them to replace it?
Relocking the boot leader wont help. They still know you unlocked it.
Tell them they had better have proof you damaged it or you'll commence litigation. What they are doing is illegal.
@OP I had the same issue. I waited 2 months or maybe even longer in the hope that a RUU for my phone would pop up, which it hasn't. I'm not sure if it's out now but i don't need it anyway.
I was on arhd 9.2.0 and got sick of my faulty unit, so without second thought i went to my provider with an unlocked bootloader and custom rom on my phone, sent it in and had it sent back to me two weeks later completely fixed. My warranty was not voided, they were even did a factory reset.
But then again, i live in europe and our laws help us. Just like with mobile internet, every contract now has unlimited data, due to the fact that anyone who would exceed a certain limit ended up paying a hefty some. Glad we have this internet issue out the way too
Good luck to you hope it goes well
lawrence750 said:
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
Click to expand...
Click to collapse
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Scare the rep using strong legal words, and say you asked some of your lawyer friends and stuff like that so you can speak to a higher person, remember to speak professional and don't use unpleasant/raging behavior and the rep will hopefully consider your situation and try to help.
I once bought a laptop at a large retailer and dropped the laptop and broke the screen the first day, and managed to get it replaced by speaking the to manager of the customer service although it was against the warranty, they're human after all and business is not always just business
Scan the WiFI HARDWARE FAULT thread for useful posts. Try going through an alternative service center. I got mine rejected by one service center and I got it fixed from another service center.
BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Click to expand...
Click to collapse
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
I've sent in my HOX once before due to earjack problems (something stuck inside?).
I sent it in directly, unlocked, custom ROM, faux' kernal.
They fixed it for me and even replaced my battery for free!
They then returned my phone, stock, locked(not relocked).
And the IMEI number changed as well, basically a new phone.
Hmmm
shadehh said:
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
Click to expand...
Click to collapse
You completely missed my point.
In the UK your statutory rights are with the retailer NOT the manufacturer.
BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Click to expand...
Click to collapse
to be fair it hasn't been said whether op bought it from htc or not
you are right though, i should have been more specific
mervlee said:
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Mods should inform You that there are a specific thread to deal about bad wifi signal. Do not create a new thread to inform us something that we already know.
Thanks
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
mervlee said:
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Well, it seems another thread blaming Htc brand.
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
I have a similar problem, i have yellow spots on the screen, and the service center denied the repair becose of the relocoed bootloader.
What we need to do is to find a way to make the bootloader say locked instead of relocked and everything will be ok.
I used to own a Galaxy S 2, that phone had a counter for custom roms, if you wanted to claim warranty all you needed to do was to reset the binary counter using the usb jig or a apk called triangle away.
mervlee said:
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Mate, you give your point of view about your problem, and I am giving my point of view about your post that in fact is what I said. So ifI you asking for respect for your point of view respect my point of view. As you say you are waiting for a reply so I do not understand why you post if you have not got an answer yet. I would see logical your post If you got a reply but you got not yet.
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
androidino95 said:
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
Click to expand...
Click to collapse
I had a similar story, my HOX suffered bad wifi signal, and then unroted, relocked, sent to HTC and get it bak repaired for free. But it was on Spain HTC.
Related
I called HTC UK support a few days ago not for my wildfire s but my sons, it has a dodgy power button really hard to press and sometimes no response, hitting the side of the phone helps lol, so maybe a loose connection between the flex cable and connector.
It has always been a bit unresponsive since first purchase but wasn't too bad, I guess I only noticed it because mine was so much easier to press, anyway it has been getting worse over time.
So HTC asked if it was rooted or had been s-off as if it was they would not do the repair without a charge of £50-£60 and stated the engineers will check for this before any work is carried out.
I argued that the problem was hardware related and not software/firmware and it should be covered but they dissagreed.
I think this is poor customer service.
If I bricked my phone then I wouldn't argue, it would be my problem but this is faulty hardware so I'm pissed.
I will do the repair myself when it gets to a point that it becomes a real problem for my son, as I used to repair mobiles in a shop and currently repair pc's.
Just would've been nice to have the warranty option.
Anyway moral of the story s-off or unlocked bootloader don't expect any kind of warranty from HTC whether a software or hardware issue.
Edit: almost forgot. I asked if I send it would they flash the firmware as I didn't want them to!
Their response was they would flash the phone whether I want them to or not even though its a hardware issue.
How crazy is that.
THANKS HTC AND SHAME ON YOU :banghead:
That's bad. But I think it depends also on the country you live in. Some countries, like mine have specific laws for such a case. That means, if e.g. the defect is not caused by a software issue, they have to do the repair.
Yeah I might send a letter to a UK customer service manager and see what kind of response I get.
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
Didn't htcdev it.
Xtc clipped it but either way I told the guy its stock etc etc but he didn't care.
He said they've had a few phones returned to customers without repair because the engineers check the bootloader and htcdev.
In Germany you have different kinds of liability from the manufacturer's side.
If the malfunction appears within the first 6 months, it is generally believed to be a manufacturing fault and if the manufacturer doesn't want to replace it, he has to prove that it was not.
If the malfunction appears after more than 6 months, but less than 24 months, the manufacturer still has to replace devices that failed due to a manufacturing fault, but the burden of proof is on the consumer side. Obviously it's hard for a consumer to prove that the malfunction is due to a manufacturing fault, so if the manufacturer refuses to replace the device you're probably gonna fight a losing battle. However, most manufacturers will stil replace the device as anything else would harm their reputation.
The manufacturer cannot ask you to agree to forfeit either of these claims, as such an agreement would be void. However, after more than 24 months you're definitely out of luck from the legal point of view. You will only get service if you signed up for a special maintenance contract with the manufacturer, which obviously is only relevant for very expensive and long-lasting goods.
theq86 said:
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
Click to expand...
Click to collapse
You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
They asked me the condition and as I explained its my sons its in a brand new condition in a case not been out the house really as he uses his blackberry outside.
It's about 7 months old.
Not sure about the law in the UK. Getting in contact with some jurist will probably help. I don't know where you're working, but most bigger companies have some kind of "legal department". Maybe you can contact one of your colleagues while relaxing over a beer.
A lawyer will probably charge far more than the phone's worth.
no.human.being said:
You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
Click to expand...
Click to collapse
You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
theq86 said:
You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
Click to expand...
Click to collapse
Most of the security-related information is stored along with the Radio firmware. S-ON/S-OFF is, CID is, SIM-Lock is, so bootloader lock is probably too.
HTC is not who you need to talk to. You need to go to the store where you bought the thing.
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
intel007 said:
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
Click to expand...
Click to collapse
What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Just call or email them again, hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol.
Sent from my HTC Wildfire S using xda premium
benjamingwynn said:
hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol
Click to expand...
Click to collapse
Yeah I'll get on the case thanks, the one x should make up for my troubles lol
benjamingwynn said:
What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Sent from my HTC Wildfire S using xda premium
Click to expand...
Click to collapse
I've been bombing their inbox for days now about getting ANY Marvelc kernel sources. They keep refering me to http://htcdev.com/contact, and I keep responding that I have, and I want Marvelc sources. I must admit, I'm not being nice anymore either.
"Danielle" is taking it in stride though.
This sort of behaviour is not unheard of. in 2007 my daughter bought a Compaq laptop with a international warranty. She went to Nottingham and had a problem. When contacted HP essentially said that take it back to India for repairs, and quoted some page (14 or something) of their web warranty, basically claiming that since the model was not sale in the UK (the numbers always change across borders) they did not want to know. Then she wrote back that she is a lawyer, and was a PG at Notts U. They immediately advised her to take it to the service centre in (or just at the fringe of) the campus. Then unit was sent to the HQ and was back with a new power board within three days (this too in the XMas period).
So you have to persist, and if possible bare your fangs to get anything done.
I've not done this with HTC but with other companies in the past i have told little white lies usually saying it wasn't a fault of mine even when it was.
I have bought through clove.co.uk my HTC ONE X.
I have successfully unlocked it through htcdev.com
Now I have a yellowish spot on the lower left corner - a hardware fault, clearly.
I have sent it back to clove.co.uk
They told me that HTC has some doubts about free of charge repairing.
I will keep you posted.
ninja.rogue said:
I have bought through clove.co.uk my HTC ONE X.
I have successfully unlocked it through htcdev.com
Now I have a yellowish spot on the lower left corner - a hardware fault, clearly.
I have sent it back to clove.co.uk
They told me that HTC has some doubts about free of charge repairing.
I will keep you posted.
Click to expand...
Click to collapse
please do..as your story seems quite interesting now. hopefully they will replace it for you but kinda makes you think twice before unlocking it now kinda makes me sad hearing that..i really do hope there is an S-OFF exploit cause if there is not i maybe just maybe might end up selling this and going back to either s2 or buy the s3 when that comes out and hopefully that bootloader will be unlocked...i am really loving my phone but things on this side seem so complicated compare to the s2 one
The htcdev unlock shouldn't affect your hardware warranty but it is worded so that in theory anything could be blamed on you altering the firmware. It would be daft if they do end up refusing to fix your phone for free as it is obviously nothing to do with the unlock.
NoobTerminator said:
please do..as your story seems quite interesting now. hopefully they will replace it for you but kinda makes you think twice before unlocking it now kinda makes me sad hearing that..i really do hope there is an S-OFF exploit cause if there is not i maybe just maybe might end up selling this and going back to either s2 or buy the s3 when that comes out and hopefully that bootloader will be unlocked...i am really loving my phone but things on this side seem so complicated compare to the s2 one
Click to expand...
Click to collapse
Yea if you want an easy to root/mod phone Samsung ones are generally better.
Sent from my HTC One X using XDA
I also have informed Clove that I have posted here.
Let's wait and see whether all the hype about HTC opening the bootloader is just marketing or has some sense. After all, I didn't alter anything hardware so if - say - some button or screen ceases to function or doesn't do it properly, why shouldn't warranty be valid??
The thing with the yellow point is well known. At least in Germany. Had a One X that had the same yellow spot on the left bottom of the display too.
Brought it back to the shop (Saturn) and get a complete new one.
Hopefully you get a new one, too!
Forget to mention that I've didn't unlock it.
ninja.rogue said:
After all, I didn't alter anything hardware so if - say - some button or screen ceases to function or doesn't do it properly, why shouldn't warranty be valid??
Click to expand...
Click to collapse
The way HTC word it on htcdev is that because you're not using official validated firmware then you might have had faulty firmware which damaged hardware e.g. it was overheating but the firmware somehow managed to ignore it and continue.
It depends on what is faulty I guess. If the micro USB socket breaks then it is obviously nothing that could be caused by firmware.
The yellowish spot is probably the glue they used to stick the LCD to the touchscreen. There are quite a few mentions of similar spots on this forum. Was it there when you first got the phone?
Yes it was there but it went unnoticed due to excess of enthusiasm in going through each and every menu and too much work to take care of small details. but then, with time, I got aware of the yellow spot.
Clove also noticed it and sent the phone to HTC.
I avoided unlocking at HTCDev as I'd like to keep my warranty, so I will be waiting for Revolutionary
Sent from my HTC One X using xda premium
same story here, i'm about to send it to htc, i'll await your results, too.
So no rooting without potential warranty issues?
patp said:
So no rooting without potential warranty issues?
Click to expand...
Click to collapse
HTC is entitled to some form of protection. If you overclock and fry your CPU they shouldn't have to eat the cost. Friends who unlocked international phones have gotten h/w (display, build issues, etc.) related warranty service from HTC with no hassle.
Here's their policy:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Unlocking the bootloader means that you now have the ability to customize software on your device. Please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means.
It seems fairly reasonable. Asus has Prime owners completely waive their warranty rights, even for non-related issues, when they unlock their bootloaders. So it could be worse.
You know the old saying - "you play, you pay."
BarryH_GEG said:
HTC is entitled to some form of protection. If you overclock and fry your CPU they shouldn't have to eat the cost. Friends who unlocked international phones have gotten h/w (display, build issues, etc.) related warranty service from HTC with no hassle.
Here's their policy:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Unlocking the bootloader means that you now have the ability to customize software on your device. Please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means.
It seems fairly reasonable. Asus has Prime owners completely waive their warranty rights, even for non-related issues, when they unlock their bootloaders. So it could be worse.
You know the old saying - "you play, you pay."
Click to expand...
Click to collapse
One one side - an entirely software based brick: user should pay. On the other side, failed hardware: manufacturer should pay. In between there may be differences of opinion!
patp said:
So no rooting without potential warranty issues?
Click to expand...
Click to collapse
I have also sent my phone in for a yellow spot. Phone was rooted on HTC dev. Right now the status is "In Repair". So we will see what they say. I did flash back to stock before sending it in.
i rooted my HOX also. after 2 weeks i noticed the wifi fault AND a yellow spot. relocked it and send it in for repair. returned the phone a few weeks later. Still had a wifi issue, but now i don't get warranty for their faulty repair the first time because they saw is was *relocked*
after a few angry phone calls i decided to fix it my self
Lazy-eye said:
i rooted my HOX also. after 2 weeks i noticed the wifi fault AND a yellow spot. relocked it and send it in for repair. returned the phone a few weeks later. Still had a wifi issue, but now i don't get warranty for their faulty repair the first time because they saw is was *relocked*
after a few angry phone calls i decided to fix it my self
Click to expand...
Click to collapse
My status just changed to "REPAIR COMPLETE". So i think i am in the clear.
I think due to a bad install of a rom on my part the phone would not charge.I had used Htcdev to unlock but reset to facory settings before sending it back to HTC for repair.I have been told its been repaired and on its way back to me.
Flyinace2000 said:
My status just changed to "REPAIR COMPLETE". So i think i am in the clear.
Click to expand...
Click to collapse
Strange now i am back to "In Repair"
Flyinace2000 said:
Strange now i am back to "In Repair"
Click to expand...
Click to collapse
And now it is back to awaiting device....very strange.
Flyinace2000 said:
And now it is back to awaiting device....very strange.
Click to expand...
Click to collapse
And now it shows the phone is being returned. So looks like they didn't care/check that my phone was "relocked".
UPS is set to drop it off tonight, but i am away on business so won't be able to report back on the quality until this weekend.
-Will
Could someone please help shed some light on this subject for me?
If I revert my phone back to stock using RUU and relock the bootloader will my warranty still work (even though it says relocked on bootloader?)
I ask because I rang HTC the other week as I have a dead pixel on my screen and they said my warranty was void as I had performed HTCDev Unlock on the phone.
Thats total crap. Unlocking the bootloader does not invalidate your warranty, HTC made the bootloader unlockable for it's customers.
Yes, depends on them.....btw... did you tell them about the htcdev unlock...or did they find it out themself ?
While unlocking...you accept that "It may viod your warranty "
I believe the warranty still covers hardware if it wasn't caused by software I could be wrong.
Sent from my HTC One X using xda premium
mathrania said:
Yes, depends on them.....btw... did you tell them about the htcdev unlock...or did they find it out themself ?
While unlocking...you accept that "It may viod your warranty "
Click to expand...
Click to collapse
i stupidly mentioned it but the good thing is that they didnt get my name or any other details over the phone so am i still safe?
treebill said:
I believe the warranty still covers hardware if it wasn't caused by software I could be wrong.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
thats exactly what i said to her on the phone. she made me so angry.
next thing i heard from her was "sir if you continue swearing im going to have to end this call" lmao
They would have to show the software somehow caused a pixel to fail.
Frankly I don't fancy their chances.
They may wish to wash their hands of users who don't enjoy their buggy software, but if you choose to run Linux on your Toshiba laptop, Toshiba won't suddenly start telling you it's out of warranty when the screen breaks.
This will be tested over and over, and HTC will lose at every turn.
Stand your ground, submit it for warranty repair, and if they say it'll cost you go see a consumer rights group in your relevant country.
f4flake said:
They would have to show the software somehow caused a pixel to fail.
Frankly I don't fancy their chances.
They may wish to wash their hands of users who don't enjoy their buggy software, but if you choose to run Linux on your Toshiba laptop, Toshiba won't suddenly start telling you it's out of warranty when the screen breaks.
This will be tested over and over, and HTC will lose at every turn.
Stand your ground, submit it for warranty repair, and if they say it'll cost you go see a consumer rights group in your relevant country.
Click to expand...
Click to collapse
i totally agree with you there buddy, perfect example with the laptop.
i mean seriously, on planet earth how the hell do they expect software to form a dead pixel. and besides the dead pixel was there before I unlocked through htc.
silly me as always impatient and couldnt wait to unbrand my phone and get all the laggyness off i unlocked and installed custom rom.
p2nv said:
thats exactly what i said to her on the phone. she made me so angry.
next thing i heard from her was "sir if you continue swearing im going to have to end this call" lmao
Click to expand...
Click to collapse
Lol, you Australians love to swear..
TommUK said:
Lol, you Australians love to swear..
Click to expand...
Click to collapse
When people don't even know their own policies its quite annoying lol
Sent from my HTC One X using xda premium
In the UK at least the warranty is in addition to statutory consumer rights which says basically that the phone should be free from any defects caused by faulty materials or workmanship, it must be "fit for purpose" and for a "reasonable time". As contracts last for 2 years it is not unreasonable to expect a phone to last for 3-4 years. It is also illegal for a company to ask you to disclaim your statutory rights.
What all this basically means is that regardless of bootloader unlock you can sue HTC in a very easy small claims action (you can do it all online) if they refuse to repair your device for any reason and you can show the fault arose through no fault of your own. My bootloader is unlocked and this is exactly what I will be doing should the situation arise
Sent from my HTC One X using xda premium
In australia they have to prove that unlock caused the fault. Same as generic printer inks - they cannot automatically void warranty if you use them, they actually have to prove the ink was the problem.
M.
Sent from my HTC One X using xda premium
OK - this is a bit of a rant so be warned.
My HTC One X was bought early on in April this year, since day one I had a Wireless issue at home where the Wi-Fi would stop working despite the phone showing connected and good signal. I contacted HTC about it and was told to wait for 1.29 update...so I did to no effect.
Since that did not fix it I decide to unlock the bootloader and try a custom ROM (ARHD) - which solved nothing again. Then I relocked the bootloader and went back to stock firmware. This was around end of May 2012. After that I also discovered that the SIM card would ask for its PIN code at random times throughout the week and would be losing calls as a result since the phone was off the network. At this point I contacted HTC again & had them arrange to collect the phone for repair. Well guess what?
1.5 weeks after they had the handset I get a £195 bill for repair not stating why or what the fault was that I should pay such amount. My options were a) to either accept that cost, b) pay £23 to have the handset returned to me un-repaired or c) let them dispose of the handset free of charge!
I called customer services to ask why I was being charged and 3 days later they are still going to find out and call me back as to why. I know the reason is that the bootloader was unlocked - despite the fact that at least my Wifi issue had been happening before I unlocked the phone.
I understand that I did agree to new warranty terms and conditions when unlocking the bootloader and decided to accept this treatment as punishment for chosing HTC.
I bought a G-Nex and now run JB 4.1.1 - it runs better then the HTC ever did and no issues at all...goodbye HTC - that's the last I buy your handsets and hope you lose more market share to Samsung and Apple....
PS you are all (@HTC) [email protected]
rant over...
Understand your anger, I would feel the same...but, it is very strange to me that in such an organized country as UK is, where costumer should be very well protected, you didn't get any response for the reasons of the costs!?
I believe, I would get some response in Serbia, where I am from, and I can't say for my country it has the customer oriented market...
jammw said:
OK - this is a bit of a rant so be warned.
My HTC One X was bought early on in April this year, since day one I had a Wireless issue at home where the Wi-Fi would stop working despite the phone showing connected and good signal. I contacted HTC about it and was told to wait for 1.29 update...so I did to no effect.
Since that did not fix it I decide to unlock the bootloader and try a custom ROM (ARHD) - which solved nothing again. Then I relocked the bootloader and went back to stock firmware. This was around end of May 2012. After that I also discovered that the SIM card would ask for its PIN code at random times throughout the week and would be losing calls as a result since the phone was off the network. At this point I contacted HTC again & had them arrange to collect the phone for repair. Well guess what?
1.5 weeks after they had the handset I get a £195 bill for repair not stating why or what the fault was that I should pay such amount. My options were a) to either accept that cost, b) pay £23 to have the handset returned to me un-repaired or c) let them dispose of the handset free of charge!
I called customer services to ask why I was being charged and 3 days later they are still going to find out and call me back as to why. I know the reason is that the bootloader was unlocked - despite the fact that at least my Wifi issue had been happening before I unlocked the phone.
I understand that I did agree to new warranty terms and conditions when unlocking the bootloader and decided to accept this treatment as punishment for chosing HTC.
I bought a G-Nex and now run JB 4.1.1 - it runs better then the HTC ever did and no issues at all...goodbye HTC - that's the last I buy your handsets and hope you lose more market share to Samsung and Apple....
PS you are all (@HTC) [email protected]
rant over...
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Click to collapse
K. Hope your "little" rant gave you the boost you needed. Good bye.
Skickat från min HTC One X via Tapatalk 2
you could of just read this thread mate...you could of said your frustrations there instead opening a new thread. best of luck anyway
I am now scared to try to send mine back for warranty.
I have a network issue, the phone keeps loosing signal, whereas my girlfriend iphone has no problem and in call volume is tooooo low.
These problems are well reported everywhere so no excuse here for HTC trying to charge people.
Oh by the away I still have screen flicker even after the update and been using arhd 7.1 for the last two weeks.
If I new i would have wait for the other super phone :banghead:
Sent from my HTC One X using xda premium
007xico said:
I am now scared to try to send mine back for warranty.
I have a network issue, the phone keeps loosing signal, whereas my girlfriend iphone has no problem and in call volume is tooooo low.
These problems are well reported everywhere so no excuse here for HTC trying to charge people.
Oh by the away I still have screen flicker even after the update and been using arhd 7.1 for the last two weeks.
If I new i would have wait for the other super phone :banghead:
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
have you unlocked your phone?
My rant is not about giving me a boost but rather to warn, like others have done, that this is HTC now and their customer care service gives SFA about the very consumer on what is a flagship device. I believe as the consumer in have that right to exercise and let others know of my experience. If you feel it was a waste of your precious little life to have read this there is this little thing called ignore. Goodbye to you too..
Sent from my Galaxy Nexus using xda premium
jammw said:
My rant is not about giving me a boost but rather to warn, like others have done, that this is HTC now and their customer care service gives SFA about the very consumer on what is a flagship device. I believe as the consumer in have that right to exercise and let others know of my experience. If you feel it was a waste of your precious little life to have read this there is this little thing called ignore. Goodbye to you too..
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Like i said. Read my first post i left for you and you see there is another unfortunate guy who is going through something similar to what you did....
Yes I did
Sent from my HTC One X using xda premium
Aja82 said:
K. Hope your "little" rant gave you the boost you needed. Good bye.
Skickat från min HTC One X via Tapatalk 2
Click to expand...
Click to collapse
Idiot :thumbdown:
Sent from my HTC One X using xda premium
007xico said:
Yes I did
Sent from my HTC One X using xda premium
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Click to collapse
ah then you might have a problem..anyways i had issues with the casing of my phone..on the left hand side it had a gap...unlocked as well of course what i did i stuck the stock rom that came with the phone and stock recovery and i just send the phone back for repairs. waited for like a month but i got my baby fixed and at no extra cost...warranty covered for my phone..
so if you take the extra steps you will not have any issues. so depending what the issue is you should be fine....just make sure when you do return the phone if you do make sure you have the stock firmware on it and see how things go..and explain to the people you send it back to what your issues are..just do not say you unlocked it
007xico said:
Yes I did
Sent from my HTC One X using xda premium
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Click to collapse
My HOX came back today and there was one paper inside showing that the bootloader was once unlocked and nothing else I guess this is an easy way for them to not have to deal with the problem at hand... Your mileage may vary but read another thread here with the same outcome.
Sent from my Galaxy Nexus using xda premium
The nexus isnt free from issues at all. They have horrible screen banding and graininess at low brightness. I have tried 3 devices. AMOLED is horrible technology.
jammw said:
My HOX came back today and there was one paper inside showing that the bootloader was once unlocked and nothing else I guess this is an easy way for them to not have to deal with the problem at hand... Your mileage may vary but read another thread here with the same outcome.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
I really wonder that if they're going to void our warranty by unlocking the boot loader, why don't they give us s-off instead?
Sent from my HTC One X using xda app-developers app
ste1164 said:
The nexus isnt free from issues at all. They have horrible screen banding and graininess at low brightness. I have tried 3 devices. AMOLED is horrible technology.
Click to expand...
Click to collapse
Nope don't believe it is free from all issues but it's free from the issues that my HOX has preventing me from using it as a daily driver though...
Sent from my Galaxy Nexus using xda premium
There have been at least a dozen reports now of HTC in the UK refusing to repair phones (and I'm guessing it's not just the One X) under warranty that have had their bootloader unlocked via HTCdev. Even for h/w and QC defects that have nothing to do with s/w.
So, at this point, people should:
1) Assume that if they unlock their bootloader their warranty is 100% void.
2) Be prepared to pay out-of-pocket for any repairs their phone requires for as long as they own it.
3) Know that "may" void your warranty in the terms on HTCdev are now being interpreted as "will."
Here's what to do:
1) Stop buying HTC phones if you want to mod them.
2) Don't unlock your bootloader if you want warranty protection.
3) Buy third-party insurance that'll cover repairs that HTC won't.
4) Band together and start some sort of campaign to get HTC to change their policy.
5) Contact any government entity in your country if HTC's policy is invalid or illegal.
Here's what you shouldn’t do:
1) Buy an HTC phone knowing this policy is in place and complain later.
2) Click "accept" to the terms on HTCdev agreeing you warranty may be void and complain here when it is.
3) Post your experience here in a new thread when it's identical to at least a dozen people that have preceded you.
This policy sucks. However, it's HTC's right to enact and enforce it (accept where government regulations may prohibit it). Asus has the same policy and it seems Motorola is introducing a similar policy with the launch of the Atrix HD. Instead of buying products from companies whose business practices you disagree with, buy from someone else. Knowing this policy is in place, giving HTC your money, agreeing through HTCdev to give up all or part of your warranty, and then acting shocked when it happens really is futile.
BarryH_GEG said:
There have been at least a dozen reports now of HTC in the UK refusing to repair phones (and I'm guessing it's not just the One X) under warranty that have had their bootloader unlocked via HTCdev. Even for h/w and QC defects that have nothing to do with s/w.
So, at this point, people should:
1) Assume that if they unlock their bootloader their warranty is 100% void.
2) Be prepared to pay out-of-pocket for any repairs their phone requires for as long as they own it.
3) Know that "may" void your warranty in the terms on HTCdev are now being interpreted as "will."
Here's what to do:
1) Stop buying HTC phones if you want to mod them.
2) Don't unlock your bootloader if you want warranty protection.
3) Buy third-party insurance that'll cover repairs that HTC won't.
4) Band together and start some sort of campaign to get HTC to change their policy.
5) Contact any government entity in your country if HTC's policy is invalid or illegal.
Here's what you shouldn’t do:
1) Buy an HTC phone knowing this policy is in place and complain later.
2) Click "accept" to the terms on HTCdev agreeing you warranty may be void and complain here when it is.
3) Post your experience here in a new thread when it's identical to at least a dozen people that have preceded you.
This policy sucks. However, it's HTC's right to enact and enforce it (accept where government regulations may prohibit it). Asus has the same policy and it seems Motorola is introducing a similar policy with the launch of the Atrix HD. Instead of buying products from companies whose business practices you disagree with, buy from someone else. Knowing this policy is in place, giving HTC your money, agreeing through HTCdev to give up all or part of your warranty, and then acting shocked when it happens really is futile.
Click to expand...
Click to collapse
Agreed with all your points above, however my argument with HTC is that the fault (WiFi issue) happened before I unlocked the phone and trying to communicate that to them has been next to impossible since asking for a manager you will never be given one and the call back never materialises...
Sent from my Galaxy Nexus using xda premium
if it's the UK why are you going to HTC with the problem?
You have a contract with the retailer under the sales and goods act where they HAVE to replace a device with any problem as if it's under 6 months it's considered to have been there from manufacture,,,,
pay the £23 and deal with the retailer as you should have originally done.
Out of curiousity, did you send it to HTC with the bootloader still unlocked with a custom ROM installed? From what I've read, they make you pay for a motherboard replacement if this is the case.
Sent from my HTC One X
animaleyes76 said:
if it's the UK why are you going to HTC with the problem?
You have a contract with the retailer under the sales and goods act where they HAVE to replace a device with any problem as if it's under 6 months it's considered to have been there from manufacture,,,,
pay the £23 and deal with the retailer as you should have originally done.
Click to expand...
Click to collapse
I haven't tried that...bought it from CPW will try that..ta
Sent from my Galaxy Nexus using xda premium
Well, I guess my One X isn't perfect.
When I first got it, I didn't look for the flaws, I just checked that the Wi-Fi is ok and there was no ripples, so I unlocked it and flashed ARHD. But, after few days of usage I was shocked after I pressed the screen a bit harder (not VERY hard, just a bit harder because I stumbled upon some HOX screen creaking issue videos) and it started creaking in the upper corners and you can push the screen further into the casing (upper side) like it's on some kind of springs. Note: It was in a case since day 1, never fell because I treat it like a baby, I've had it for around a week. Now, I relocked bootloader and got everything back to stock. I never flashed custom kernels nor tried to overclock it/undervolt it. Plus, it NEVER got hot, after playing some more intensive (THD) games it got SLIGHTLY warm, you could barely feel it. So it is deffinitely assembly issue. My question is, can I claim warranty? Because I bought this phone in Germany (1&1) and I'm from Croatia, so I would have to ship it to Germany first. Or should I take it to repair shop so they fix the screen because it's perfect in every other way? It's model SH26.
Thanks very much.
Regards.
Well, I would say that it depends on the engineer who examine your phones. However, they always knew that you are unlocked and they have the right to void your warranty if they detemine it was caused by mis-used of custom ROM/kernels or else. Since, this is a assembly issue which was not consequences of unlocking. I can said that you are safe from this.
I adviced you get to HTC directly instead of a repair shops and query to HTC croatia asking wether they accept your device or not. For you interest, I heard that international warranty was apply my One X from a local retailer while my device is brought from neighbour country.
Either its hardware fault or not if ur device is unlocked they can refuse the repair under warranty. i have asked the same thing and they told me that if you unlocked it u cant use ur warranty.i said all the stuff about its not my fault or unlocking and its by manufacture but no luck. so i guess it depends ur rights that ur country provides .In Uk you can claim hardware fault in court.
Sounds like a shoddy products.
Yup, had to admitted the warranty may go as per country basis refering local laws. I don't think many asian countries deserves the rights for requesting changes/rejecting a device in 7 days without giving any reason as in UK. Thus, this may be why there are more strict on this unlocking issue in UK.
I sent my HOX (unlocked) for repair directly to HTC due to faulty earpiece jack.
They returned it to me fixed, and with a new and better battery.
HTC didn't charge me a cent.
Ive installed ARHD recently and a few hours after i noticed my screen making creaking and popping noises when pressed. Not sure what i should do about it, it doesnt bother me that much but if my screen falls out ill be slightly annoyed ;p. Surely they have to replace/fix the phone because this is a hardware issue?
Guess I was extremely lucky. Having heard of many defective devices, I began to worry about mine, and, to my surprise, there was no problems i could detect.
That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.
Rusty! said:
That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.
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Click to collapse
True,i haven't had a single problem with my HOX.When it was first released many people complained about the flickering screen,after that with the memory loss problem,now with the new 2.17 update alot of people are having problems with the wifi,and even so,i don't have any problem with the phone.
ON Topic:In my country if you unlock your bootloader the waranty is completly void,a friend of mine had problems with the phone microphone and they denied his waranty,had to pay to repair the HOX.
This may not be the greatest tip to give, but if you know that they will reject warranty claims (If you are in the UK, etc...) on the basis of bootloader unlock, it might be possible to bypass the issue by just bricking the phone to the point that you cannot get to the bootloader, because it seems they determine warranty status by going to the bootloader and looking at the screen.
Hence, no bootloader screen to check, no evidence that warranty was broken.
Of course this is quite shady and if you have the means you should pay for the warranty repairs.
...or realise (UK, etc.) that your statutory rights are not affected. Which is why they are "statutory".
It's hard to tell, some users reporting that they've been charged for a new motherboard prior to fixing any issues. Until then they won't touch the device. It varies from country to country and individual on the other end.
If you got it from a carrier maybe try sending it to them and bypassing HTC.
Sent from my HTC One X using Tapatalk 2
Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?
MadCatz900 said:
Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?
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Click to collapse
Depends on the problem, but usually a fix is possible/cheaper for them.
On the UK, your statutary rights stand with the retailer. If you're unlocked (relock it) take it to them.
Great news, my One X is back and It's fixed. Big ups for HTC Germany!
Sent from my HTC One X using xda app-developers app