OK - this is a bit of a rant so be warned.
My HTC One X was bought early on in April this year, since day one I had a Wireless issue at home where the Wi-Fi would stop working despite the phone showing connected and good signal. I contacted HTC about it and was told to wait for 1.29 update...so I did to no effect.
Since that did not fix it I decide to unlock the bootloader and try a custom ROM (ARHD) - which solved nothing again. Then I relocked the bootloader and went back to stock firmware. This was around end of May 2012. After that I also discovered that the SIM card would ask for its PIN code at random times throughout the week and would be losing calls as a result since the phone was off the network. At this point I contacted HTC again & had them arrange to collect the phone for repair. Well guess what?
1.5 weeks after they had the handset I get a £195 bill for repair not stating why or what the fault was that I should pay such amount. My options were a) to either accept that cost, b) pay £23 to have the handset returned to me un-repaired or c) let them dispose of the handset free of charge!
I called customer services to ask why I was being charged and 3 days later they are still going to find out and call me back as to why. I know the reason is that the bootloader was unlocked - despite the fact that at least my Wifi issue had been happening before I unlocked the phone.
I understand that I did agree to new warranty terms and conditions when unlocking the bootloader and decided to accept this treatment as punishment for chosing HTC.
I bought a G-Nex and now run JB 4.1.1 - it runs better then the HTC ever did and no issues at all...goodbye HTC - that's the last I buy your handsets and hope you lose more market share to Samsung and Apple....
PS you are all (@HTC) [email protected]
rant over...
Understand your anger, I would feel the same...but, it is very strange to me that in such an organized country as UK is, where costumer should be very well protected, you didn't get any response for the reasons of the costs!?
I believe, I would get some response in Serbia, where I am from, and I can't say for my country it has the customer oriented market...
jammw said:
OK - this is a bit of a rant so be warned.
My HTC One X was bought early on in April this year, since day one I had a Wireless issue at home where the Wi-Fi would stop working despite the phone showing connected and good signal. I contacted HTC about it and was told to wait for 1.29 update...so I did to no effect.
Since that did not fix it I decide to unlock the bootloader and try a custom ROM (ARHD) - which solved nothing again. Then I relocked the bootloader and went back to stock firmware. This was around end of May 2012. After that I also discovered that the SIM card would ask for its PIN code at random times throughout the week and would be losing calls as a result since the phone was off the network. At this point I contacted HTC again & had them arrange to collect the phone for repair. Well guess what?
1.5 weeks after they had the handset I get a £195 bill for repair not stating why or what the fault was that I should pay such amount. My options were a) to either accept that cost, b) pay £23 to have the handset returned to me un-repaired or c) let them dispose of the handset free of charge!
I called customer services to ask why I was being charged and 3 days later they are still going to find out and call me back as to why. I know the reason is that the bootloader was unlocked - despite the fact that at least my Wifi issue had been happening before I unlocked the phone.
I understand that I did agree to new warranty terms and conditions when unlocking the bootloader and decided to accept this treatment as punishment for chosing HTC.
I bought a G-Nex and now run JB 4.1.1 - it runs better then the HTC ever did and no issues at all...goodbye HTC - that's the last I buy your handsets and hope you lose more market share to Samsung and Apple....
PS you are all (@HTC) [email protected]
rant over...
Click to expand...
Click to collapse
K. Hope your "little" rant gave you the boost you needed. Good bye.
Skickat från min HTC One X via Tapatalk 2
you could of just read this thread mate...you could of said your frustrations there instead opening a new thread. best of luck anyway
I am now scared to try to send mine back for warranty.
I have a network issue, the phone keeps loosing signal, whereas my girlfriend iphone has no problem and in call volume is tooooo low.
These problems are well reported everywhere so no excuse here for HTC trying to charge people.
Oh by the away I still have screen flicker even after the update and been using arhd 7.1 for the last two weeks.
If I new i would have wait for the other super phone :banghead:
Sent from my HTC One X using xda premium
007xico said:
I am now scared to try to send mine back for warranty.
I have a network issue, the phone keeps loosing signal, whereas my girlfriend iphone has no problem and in call volume is tooooo low.
These problems are well reported everywhere so no excuse here for HTC trying to charge people.
Oh by the away I still have screen flicker even after the update and been using arhd 7.1 for the last two weeks.
If I new i would have wait for the other super phone :banghead:
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
have you unlocked your phone?
My rant is not about giving me a boost but rather to warn, like others have done, that this is HTC now and their customer care service gives SFA about the very consumer on what is a flagship device. I believe as the consumer in have that right to exercise and let others know of my experience. If you feel it was a waste of your precious little life to have read this there is this little thing called ignore. Goodbye to you too..
Sent from my Galaxy Nexus using xda premium
jammw said:
My rant is not about giving me a boost but rather to warn, like others have done, that this is HTC now and their customer care service gives SFA about the very consumer on what is a flagship device. I believe as the consumer in have that right to exercise and let others know of my experience. If you feel it was a waste of your precious little life to have read this there is this little thing called ignore. Goodbye to you too..
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Like i said. Read my first post i left for you and you see there is another unfortunate guy who is going through something similar to what you did....
Yes I did
Sent from my HTC One X using xda premium
Aja82 said:
K. Hope your "little" rant gave you the boost you needed. Good bye.
Skickat från min HTC One X via Tapatalk 2
Click to expand...
Click to collapse
Idiot :thumbdown:
Sent from my HTC One X using xda premium
007xico said:
Yes I did
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
ah then you might have a problem..anyways i had issues with the casing of my phone..on the left hand side it had a gap...unlocked as well of course what i did i stuck the stock rom that came with the phone and stock recovery and i just send the phone back for repairs. waited for like a month but i got my baby fixed and at no extra cost...warranty covered for my phone..
so if you take the extra steps you will not have any issues. so depending what the issue is you should be fine....just make sure when you do return the phone if you do make sure you have the stock firmware on it and see how things go..and explain to the people you send it back to what your issues are..just do not say you unlocked it
007xico said:
Yes I did
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
My HOX came back today and there was one paper inside showing that the bootloader was once unlocked and nothing else I guess this is an easy way for them to not have to deal with the problem at hand... Your mileage may vary but read another thread here with the same outcome.
Sent from my Galaxy Nexus using xda premium
The nexus isnt free from issues at all. They have horrible screen banding and graininess at low brightness. I have tried 3 devices. AMOLED is horrible technology.
jammw said:
My HOX came back today and there was one paper inside showing that the bootloader was once unlocked and nothing else I guess this is an easy way for them to not have to deal with the problem at hand... Your mileage may vary but read another thread here with the same outcome.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I really wonder that if they're going to void our warranty by unlocking the boot loader, why don't they give us s-off instead?
Sent from my HTC One X using xda app-developers app
ste1164 said:
The nexus isnt free from issues at all. They have horrible screen banding and graininess at low brightness. I have tried 3 devices. AMOLED is horrible technology.
Click to expand...
Click to collapse
Nope don't believe it is free from all issues but it's free from the issues that my HOX has preventing me from using it as a daily driver though...
Sent from my Galaxy Nexus using xda premium
There have been at least a dozen reports now of HTC in the UK refusing to repair phones (and I'm guessing it's not just the One X) under warranty that have had their bootloader unlocked via HTCdev. Even for h/w and QC defects that have nothing to do with s/w.
So, at this point, people should:
1) Assume that if they unlock their bootloader their warranty is 100% void.
2) Be prepared to pay out-of-pocket for any repairs their phone requires for as long as they own it.
3) Know that "may" void your warranty in the terms on HTCdev are now being interpreted as "will."
Here's what to do:
1) Stop buying HTC phones if you want to mod them.
2) Don't unlock your bootloader if you want warranty protection.
3) Buy third-party insurance that'll cover repairs that HTC won't.
4) Band together and start some sort of campaign to get HTC to change their policy.
5) Contact any government entity in your country if HTC's policy is invalid or illegal.
Here's what you shouldn’t do:
1) Buy an HTC phone knowing this policy is in place and complain later.
2) Click "accept" to the terms on HTCdev agreeing you warranty may be void and complain here when it is.
3) Post your experience here in a new thread when it's identical to at least a dozen people that have preceded you.
This policy sucks. However, it's HTC's right to enact and enforce it (accept where government regulations may prohibit it). Asus has the same policy and it seems Motorola is introducing a similar policy with the launch of the Atrix HD. Instead of buying products from companies whose business practices you disagree with, buy from someone else. Knowing this policy is in place, giving HTC your money, agreeing through HTCdev to give up all or part of your warranty, and then acting shocked when it happens really is futile.
BarryH_GEG said:
There have been at least a dozen reports now of HTC in the UK refusing to repair phones (and I'm guessing it's not just the One X) under warranty that have had their bootloader unlocked via HTCdev. Even for h/w and QC defects that have nothing to do with s/w.
So, at this point, people should:
1) Assume that if they unlock their bootloader their warranty is 100% void.
2) Be prepared to pay out-of-pocket for any repairs their phone requires for as long as they own it.
3) Know that "may" void your warranty in the terms on HTCdev are now being interpreted as "will."
Here's what to do:
1) Stop buying HTC phones if you want to mod them.
2) Don't unlock your bootloader if you want warranty protection.
3) Buy third-party insurance that'll cover repairs that HTC won't.
4) Band together and start some sort of campaign to get HTC to change their policy.
5) Contact any government entity in your country if HTC's policy is invalid or illegal.
Here's what you shouldn’t do:
1) Buy an HTC phone knowing this policy is in place and complain later.
2) Click "accept" to the terms on HTCdev agreeing you warranty may be void and complain here when it is.
3) Post your experience here in a new thread when it's identical to at least a dozen people that have preceded you.
This policy sucks. However, it's HTC's right to enact and enforce it (accept where government regulations may prohibit it). Asus has the same policy and it seems Motorola is introducing a similar policy with the launch of the Atrix HD. Instead of buying products from companies whose business practices you disagree with, buy from someone else. Knowing this policy is in place, giving HTC your money, agreeing through HTCdev to give up all or part of your warranty, and then acting shocked when it happens really is futile.
Click to expand...
Click to collapse
Agreed with all your points above, however my argument with HTC is that the fault (WiFi issue) happened before I unlocked the phone and trying to communicate that to them has been next to impossible since asking for a manager you will never be given one and the call back never materialises...
Sent from my Galaxy Nexus using xda premium
if it's the UK why are you going to HTC with the problem?
You have a contract with the retailer under the sales and goods act where they HAVE to replace a device with any problem as if it's under 6 months it's considered to have been there from manufacture,,,,
pay the £23 and deal with the retailer as you should have originally done.
Out of curiousity, did you send it to HTC with the bootloader still unlocked with a custom ROM installed? From what I've read, they make you pay for a motherboard replacement if this is the case.
Sent from my HTC One X
animaleyes76 said:
if it's the UK why are you going to HTC with the problem?
You have a contract with the retailer under the sales and goods act where they HAVE to replace a device with any problem as if it's under 6 months it's considered to have been there from manufacture,,,,
pay the £23 and deal with the retailer as you should have originally done.
Click to expand...
Click to collapse
I haven't tried that...bought it from CPW will try that..ta
Sent from my Galaxy Nexus using xda premium
Related
I called HTC UK support a few days ago not for my wildfire s but my sons, it has a dodgy power button really hard to press and sometimes no response, hitting the side of the phone helps lol, so maybe a loose connection between the flex cable and connector.
It has always been a bit unresponsive since first purchase but wasn't too bad, I guess I only noticed it because mine was so much easier to press, anyway it has been getting worse over time.
So HTC asked if it was rooted or had been s-off as if it was they would not do the repair without a charge of £50-£60 and stated the engineers will check for this before any work is carried out.
I argued that the problem was hardware related and not software/firmware and it should be covered but they dissagreed.
I think this is poor customer service.
If I bricked my phone then I wouldn't argue, it would be my problem but this is faulty hardware so I'm pissed.
I will do the repair myself when it gets to a point that it becomes a real problem for my son, as I used to repair mobiles in a shop and currently repair pc's.
Just would've been nice to have the warranty option.
Anyway moral of the story s-off or unlocked bootloader don't expect any kind of warranty from HTC whether a software or hardware issue.
Edit: almost forgot. I asked if I send it would they flash the firmware as I didn't want them to!
Their response was they would flash the phone whether I want them to or not even though its a hardware issue.
How crazy is that.
THANKS HTC AND SHAME ON YOU :banghead:
That's bad. But I think it depends also on the country you live in. Some countries, like mine have specific laws for such a case. That means, if e.g. the defect is not caused by a software issue, they have to do the repair.
Yeah I might send a letter to a UK customer service manager and see what kind of response I get.
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
Didn't htcdev it.
Xtc clipped it but either way I told the guy its stock etc etc but he didn't care.
He said they've had a few phones returned to customers without repair because the engineers check the bootloader and htcdev.
In Germany you have different kinds of liability from the manufacturer's side.
If the malfunction appears within the first 6 months, it is generally believed to be a manufacturing fault and if the manufacturer doesn't want to replace it, he has to prove that it was not.
If the malfunction appears after more than 6 months, but less than 24 months, the manufacturer still has to replace devices that failed due to a manufacturing fault, but the burden of proof is on the consumer side. Obviously it's hard for a consumer to prove that the malfunction is due to a manufacturing fault, so if the manufacturer refuses to replace the device you're probably gonna fight a losing battle. However, most manufacturers will stil replace the device as anything else would harm their reputation.
The manufacturer cannot ask you to agree to forfeit either of these claims, as such an agreement would be void. However, after more than 24 months you're definitely out of luck from the legal point of view. You will only get service if you signed up for a special maintenance contract with the manufacturer, which obviously is only relevant for very expensive and long-lasting goods.
theq86 said:
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
Click to expand...
Click to collapse
You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
They asked me the condition and as I explained its my sons its in a brand new condition in a case not been out the house really as he uses his blackberry outside.
It's about 7 months old.
Not sure about the law in the UK. Getting in contact with some jurist will probably help. I don't know where you're working, but most bigger companies have some kind of "legal department". Maybe you can contact one of your colleagues while relaxing over a beer.
A lawyer will probably charge far more than the phone's worth.
no.human.being said:
You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
Click to expand...
Click to collapse
You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
theq86 said:
You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
Click to expand...
Click to collapse
Most of the security-related information is stored along with the Radio firmware. S-ON/S-OFF is, CID is, SIM-Lock is, so bootloader lock is probably too.
HTC is not who you need to talk to. You need to go to the store where you bought the thing.
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
intel007 said:
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
Click to expand...
Click to collapse
What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Just call or email them again, hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol.
Sent from my HTC Wildfire S using xda premium
benjamingwynn said:
hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol
Click to expand...
Click to collapse
Yeah I'll get on the case thanks, the one x should make up for my troubles lol
benjamingwynn said:
What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Sent from my HTC Wildfire S using xda premium
Click to expand...
Click to collapse
I've been bombing their inbox for days now about getting ANY Marvelc kernel sources. They keep refering me to http://htcdev.com/contact, and I keep responding that I have, and I want Marvelc sources. I must admit, I'm not being nice anymore either.
"Danielle" is taking it in stride though.
This sort of behaviour is not unheard of. in 2007 my daughter bought a Compaq laptop with a international warranty. She went to Nottingham and had a problem. When contacted HP essentially said that take it back to India for repairs, and quoted some page (14 or something) of their web warranty, basically claiming that since the model was not sale in the UK (the numbers always change across borders) they did not want to know. Then she wrote back that she is a lawyer, and was a PG at Notts U. They immediately advised her to take it to the service centre in (or just at the fringe of) the campus. Then unit was sent to the HQ and was back with a new power board within three days (this too in the XMas period).
So you have to persist, and if possible bare your fangs to get anything done.
I've not done this with HTC but with other companies in the past i have told little white lies usually saying it wasn't a fault of mine even when it was.
Could someone please help shed some light on this subject for me?
If I revert my phone back to stock using RUU and relock the bootloader will my warranty still work (even though it says relocked on bootloader?)
I ask because I rang HTC the other week as I have a dead pixel on my screen and they said my warranty was void as I had performed HTCDev Unlock on the phone.
Thats total crap. Unlocking the bootloader does not invalidate your warranty, HTC made the bootloader unlockable for it's customers.
Yes, depends on them.....btw... did you tell them about the htcdev unlock...or did they find it out themself ?
While unlocking...you accept that "It may viod your warranty "
I believe the warranty still covers hardware if it wasn't caused by software I could be wrong.
Sent from my HTC One X using xda premium
mathrania said:
Yes, depends on them.....btw... did you tell them about the htcdev unlock...or did they find it out themself ?
While unlocking...you accept that "It may viod your warranty "
Click to expand...
Click to collapse
i stupidly mentioned it but the good thing is that they didnt get my name or any other details over the phone so am i still safe?
treebill said:
I believe the warranty still covers hardware if it wasn't caused by software I could be wrong.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
thats exactly what i said to her on the phone. she made me so angry.
next thing i heard from her was "sir if you continue swearing im going to have to end this call" lmao
They would have to show the software somehow caused a pixel to fail.
Frankly I don't fancy their chances.
They may wish to wash their hands of users who don't enjoy their buggy software, but if you choose to run Linux on your Toshiba laptop, Toshiba won't suddenly start telling you it's out of warranty when the screen breaks.
This will be tested over and over, and HTC will lose at every turn.
Stand your ground, submit it for warranty repair, and if they say it'll cost you go see a consumer rights group in your relevant country.
f4flake said:
They would have to show the software somehow caused a pixel to fail.
Frankly I don't fancy their chances.
They may wish to wash their hands of users who don't enjoy their buggy software, but if you choose to run Linux on your Toshiba laptop, Toshiba won't suddenly start telling you it's out of warranty when the screen breaks.
This will be tested over and over, and HTC will lose at every turn.
Stand your ground, submit it for warranty repair, and if they say it'll cost you go see a consumer rights group in your relevant country.
Click to expand...
Click to collapse
i totally agree with you there buddy, perfect example with the laptop.
i mean seriously, on planet earth how the hell do they expect software to form a dead pixel. and besides the dead pixel was there before I unlocked through htc.
silly me as always impatient and couldnt wait to unbrand my phone and get all the laggyness off i unlocked and installed custom rom.
p2nv said:
thats exactly what i said to her on the phone. she made me so angry.
next thing i heard from her was "sir if you continue swearing im going to have to end this call" lmao
Click to expand...
Click to collapse
Lol, you Australians love to swear..
TommUK said:
Lol, you Australians love to swear..
Click to expand...
Click to collapse
When people don't even know their own policies its quite annoying lol
Sent from my HTC One X using xda premium
In the UK at least the warranty is in addition to statutory consumer rights which says basically that the phone should be free from any defects caused by faulty materials or workmanship, it must be "fit for purpose" and for a "reasonable time". As contracts last for 2 years it is not unreasonable to expect a phone to last for 3-4 years. It is also illegal for a company to ask you to disclaim your statutory rights.
What all this basically means is that regardless of bootloader unlock you can sue HTC in a very easy small claims action (you can do it all online) if they refuse to repair your device for any reason and you can show the fault arose through no fault of your own. My bootloader is unlocked and this is exactly what I will be doing should the situation arise
Sent from my HTC One X using xda premium
In australia they have to prove that unlock caused the fault. Same as generic printer inks - they cannot automatically void warranty if you use them, they actually have to prove the ink was the problem.
M.
Sent from my HTC One X using xda premium
I successfully unlocked my phone through Htcdev.com, flashed a custom rom and then reflashed official rom in order to have my phone back to repair due to yellow spot. See photo for details.
Uploaded with ImageShack.us
Here is the reply that Clove gave to me today to my request of having my HTC One X repaired.
Incredible. I also have spent 50 Euros to have my phone shipped to Clove, and not only do they return my phone unrepaired, still I have to pay say another 60 Euros as a disturb to them....
Shame Shame Shame on them.
DO NOT UNLOCK your phone through Htcdevs.com
Da: Returns [mailto:[email protected]]
Inviato: mercoledì 2 maggio 2012 16:59
A: xxxxx xxxxxxxx
Oggetto: RE: Clove Return (RM120410473F)
Paolo
We are contacting you concerning the HTC One X which you returned to us due to there being a yellow tint on the display. As you are aware we sent the handset to the HTC service centre as it was not possible to have it classed as a DOA (dead on arrival), due to the bootloader being unlocked and illegal software having been installed. The HTC service has confirmed that illegal software has been installed on the handset at some time by yourself resulting in the warranty being invalidated. Simply unlocking and relocking the bootloader would not have invalidated the warranty.
Due to illegal software being installed on the handset while it was in your possession HTC has issued a quotation for the replacement of the mainboard. The total of the quotation for the repair is £199.81 and we will need to charge an additional £24 for the return of the handset to your Italian address by International Signed post. This provides a total repair and return cost of £223.81.
It is possible for the handset to be returned to you without it being repaired. The HTC service centre charge £23.70 for the handset to be released and returned to us. Like with the repair quotation we will need to charge £24 for the handset to be returned to you. This means that the total to return the handset to you without it being repaired is £47.70.
Regards
Sales Team
Clove Technology
TEL: +44 (0)1202 552936
FAX: +44 (0)1202 552937
Email: [email protected]
Website: www.clove.co.uk
Should've sent it directly to HTC, not Clove
EddyOS said:
Should've sent it directly to HTC, not Clove
Click to expand...
Click to collapse
Because this way HTC would repair it??
That's what voiding warranty means. It clearly says so on the htcdev website.
ra38 said:
That's what voiding warranty means. It clearly says so on the htcdev website.
Click to expand...
Click to collapse
But a hardware fault is nothing to do with the ROM you have on it. Clove are being very harsh about it
To the OP - did you put the correct RUU back on it before sending it back? Did it boot into Android? If so, it's NOT DOA and you should make Clove deal with it
Maybe they just saw that it's unlocked and didn't even send it to HTC
Yup .. Yellow tint is defect not caused by Custom ROM or bootloader unlocking. HTC is aware of that. It's best to send them directly to HTC.
I put back the original RUU as I have been one of the first customers to have the phone and there were no others floating around.
Clove clearly said that it's not DOA but still they also say that HTC refuses to repair the phone.
How can I cope with their refusal?
Threaten them (Clove preferably) with legal action. If they don't play ball, take them to court. Over in the UK and Ireland there's a small claims court that allows you to take retailers to court for a small fee (With no need for a solicitor).
There's no such thing as "warranty invalidation" when it comes to manufacturer defects. The phone is less than six months month, unless they can prove that your "illegal software" (Ask them to explain what they mean by illegal) caused the fault, they are obliged to repair/replace/refund your phone. It doesn't matter what HTC says. It's a manufacturing defect and Clove are obliged to sort it out for you. If HTC won't cooperate with Clove, that's Clove's problem, not yours.
Do not back down and don't allow HTC or Clove to BS you. If they don't know consumer law yet, now is the time to teach it to them.
ninja.rogue said:
I put back the original RUU as I have been one of the first customers to have the phone and there were no others floating around.
Clove clearly said that it's not DOA but still they also say that HTC refuses to repair the phone.
How can I cope with their refusal?
Click to expand...
Click to collapse
Don't know if it's the same for italy but in German we send HTCs to Arvato (direct HTC repair partner)
EddyOS said:
But a hardware fault is nothing to do with the ROM you have on it. Clove are being very harsh about it
Click to expand...
Click to collapse
Obviously, but that's how this stuff usually works. They find a way to make a profit, they go for it.
It's like bringing your car to a garage for a check-up. All of a sudden they find a bunch of stuff that's 'wrong' with your car..
Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2
The HTC service centre charge £23.70 for the handset to be released and returned to us. Like with the repair quotation we will need to charge £24 for the handset to be returned to you.
Are they for real? That sounds to me like a ransom demand!
Sent from my GT-I9100 using xda premium
HTC say that in their official literature
Pakr said:
Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2
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My guess is they're concerned with people damaging their hardware by using unauthorized software that may alter the clock speeds on cpu, gpu or memory. It is more of a cover their own ass sort of thing, otherwise people who overheat their phones via overclocking could bring their phone in and say it was defective when their screen acts up due to the components near the screen becoming too hot.
I know there are legitimate screen defect happening with the HOX, just pointing this out as a general example for why they react this way to non-stock/oem firmware, etc.
I agree with the previous comments, try contacting HTC directly regarding these defects.
I think the title of this thread is very misleading. They clearly state in their reply that if you had just unlocked it then relocked it then the warranty would still be valid (in their eyes!). Change the thread title to say 'do not unlock and flash a custom rom........'
On the main issue of the thread, take the fight to them, they're obviously trying to pull a fast one!
There's absolutely no need to contact HTC. Clove are the ones responsible.
Any faults within six months are assumed to be manufacturer defects unless the retailer can prove the fault was caused by the customer. If they can't prove it, then the OP should be given a new phone.
This is one of the advantages of buying the phone from a carrier
I've had 4 swaps, all bootloader unlocks. I'd be surprised if the carrier even knew what and how to check, lol
Pakr said:
Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2
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Well, custom ROMs that have Sense are... let's say on the edge of the law (just to be politically correct on the forum). Sense is not open source, so distributing it as a part of a ROM that is not made or approved by HTC is a violation.
And bad software can cause hw damage. Take overclocking for example - the extra heat can cause all sorts of issues: CPU damage, battery damage and even screen damage both from the heat itself and from possible battery expansion inside the phone. So if you knowingly violate the warranty terms, you have to know that it may render your phone into a very, VERY expensive brick. And if you have issues with your phone, it's not very smart to void the warranty if you intend to send it back in the first place.
That said, why the company doesn't charge you for a two-way shipping of the phone when you send it is beyond me. Now it really feels like a ransom.
Sent from my HTC One X using xda premium
This is what is putting me off using HTCdev. They can use this as an excuse when they want and with ticking the disclaimer you have more or less said ok, even if its bull**** what they are saying. You only have to get an arseole at HTC to be the one that looks at your phone and this happens
OP: Have you tried doing an online chat with HTC or phoned them? Id leave Clove out of it because they wont fight your corner and HTC are giving them the excuse not to. Should be quicker leaving the middle man out.
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
htc have admitted this design flaw, so how they can even consider rejecting your repair on the basis of an unlocked bootloader is RIDICULOUS (HTC I hope you're reading this - your policies are ****ing stupid and you REALLY need to reconsider them, using somebody who has a brain, preferrably)
Please please please, DO NOT give up. DO NOT go off the phone, or leave them alone until they agree to fix THEIR design fault for free.
Rule 1 of sending a phone back to manufacturer: Lock the bootloader up again. At the end of the day HTC are a corporation, and will do anything they can to make sure they don't have to replace faulty units. This is why the EU have so many consumer protection laws, to stop this happening.
Not sure where you can go from here though, perhaps you can take it back to the store you purchased it from, and get them to replace it?
Relocking the boot leader wont help. They still know you unlocked it.
Tell them they had better have proof you damaged it or you'll commence litigation. What they are doing is illegal.
@OP I had the same issue. I waited 2 months or maybe even longer in the hope that a RUU for my phone would pop up, which it hasn't. I'm not sure if it's out now but i don't need it anyway.
I was on arhd 9.2.0 and got sick of my faulty unit, so without second thought i went to my provider with an unlocked bootloader and custom rom on my phone, sent it in and had it sent back to me two weeks later completely fixed. My warranty was not voided, they were even did a factory reset.
But then again, i live in europe and our laws help us. Just like with mobile internet, every contract now has unlimited data, due to the fact that anyone who would exceed a certain limit ended up paying a hefty some. Glad we have this internet issue out the way too
Good luck to you hope it goes well
lawrence750 said:
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
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I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Scare the rep using strong legal words, and say you asked some of your lawyer friends and stuff like that so you can speak to a higher person, remember to speak professional and don't use unpleasant/raging behavior and the rep will hopefully consider your situation and try to help.
I once bought a laptop at a large retailer and dropped the laptop and broke the screen the first day, and managed to get it replaced by speaking the to manager of the customer service although it was against the warranty, they're human after all and business is not always just business
Scan the WiFI HARDWARE FAULT thread for useful posts. Try going through an alternative service center. I got mine rejected by one service center and I got it fixed from another service center.
BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
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Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
I've sent in my HOX once before due to earjack problems (something stuck inside?).
I sent it in directly, unlocked, custom ROM, faux' kernal.
They fixed it for me and even replaced my battery for free!
They then returned my phone, stock, locked(not relocked).
And the IMEI number changed as well, basically a new phone.
Hmmm
shadehh said:
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
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You completely missed my point.
In the UK your statutory rights are with the retailer NOT the manufacturer.
BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
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to be fair it hasn't been said whether op bought it from htc or not
you are right though, i should have been more specific
mervlee said:
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
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Mods should inform You that there are a specific thread to deal about bad wifi signal. Do not create a new thread to inform us something that we already know.
Thanks
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
mervlee said:
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
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Well, it seems another thread blaming Htc brand.
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
I have a similar problem, i have yellow spots on the screen, and the service center denied the repair becose of the relocoed bootloader.
What we need to do is to find a way to make the bootloader say locked instead of relocked and everything will be ok.
I used to own a Galaxy S 2, that phone had a counter for custom roms, if you wanted to claim warranty all you needed to do was to reset the binary counter using the usb jig or a apk called triangle away.
mervlee said:
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
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Mate, you give your point of view about your problem, and I am giving my point of view about your post that in fact is what I said. So ifI you asking for respect for your point of view respect my point of view. As you say you are waiting for a reply so I do not understand why you post if you have not got an answer yet. I would see logical your post If you got a reply but you got not yet.
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
androidino95 said:
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
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I had a similar story, my HOX suffered bad wifi signal, and then unroted, relocked, sent to HTC and get it bak repaired for free. But it was on Spain HTC.
Hi guys,
So my trusty M7 finally started exhibiting the infamous purple fringing camera defect after close to two years. I thought I got lucky and got one of the original good ones, oh well. I've been busy with school and unfortunately haven't had chance to keep up with the M7 xda developments since I did S-off and root with the original exploit. I've been running the stock verizon ROM - never updated (blocked OTA update) because I need foxFi and I thought the more recent updates (kitkat) killed or crippled tether/foxFi operation.
Two questions:
1. I'd like to have send my phone to HTC to repair the camera module. A friend who did the same last fall had his phone updated to kikat and the latest official ROM. However, his was completely stock when sent in (no s-off or root, stock recovery). Is it wise for me to send in the phone as is to HTC? If not, what steps should I take?
2. I'd like to keep my existing ROM for the sole purpose of keeping FoxFi/tethering fully operational and trouble-free. Am I being completely nonsensical - do the more recent Android builds (kitkat and beyond) from Verizon really kill FoxFi/tethering?
Ideally, I'd love to have the camera repaired and keep my S-off/root status. Is this possible with sending back to HTC?
I did a search on the topic but didn't find an exact answer. If I missed it, I apologize in advance. Trying to finish grad school, and unfortunately just don't have as much free time to keep up with all the cool stuff at XDA as I used to be
I don't have any answer for you, but would like to know myself. The purple tint is the only reason I'm considering getting rid of my M7 soon.
Return to stock and lock/s-on. HTC may give you a different device, they may change the board out. If you send it in stock with s-off, it may invalidate the warranty on a worst case. If they honor the warranty, they will run their ruu and turn s-on anyway,, so just save yourself the trouble and do it yourself to avoid invalidating the warranty.
Edit: when you get your phone back, you can s-off with Sunshine and then use the old ruu's to return your phone to the old stock Rom and firmware.
Sent from my HTC6500LVW using XDA Free mobile app
My roommate sent his phone in for HTC to repair it. The CSR said for him to send it in and if they deem the camera issue is due to H/W malfunction they would repair it at no cost. He sent it in and it took over a month for him to get contact from HTC on whats going on with his device. He tried online chat, email, phone calls, and no one could give him an answer about whats going on. Another month goes by and he gets tired of waiting so he went onto his claim ticket and checked the box saying "just return my device". This is when he started to get emails, lots of emails, that they want him to pay $250 for the repair because it is out of warranty. I had him do another online chat with HTC and tell them, on htc twitter account they posted a tweet (that is no longer available) that the fix they had for the camera was software and that it WILL fix the purple hue issue. After about an hour or so the CSR wouldnt confirm HTC would fix the device so he requested for it to come back, as is and he would get just go insurance route. Another month passes and a box showed up from htc. It was his phone, or we thought it was. He hurried up and activated it and proceed to see if they fixed the issue. Once logging the IMIE into sprint site, it came back saying the phone was a Black HTC One m7 (the device is grey). Not a big deal, and we didnt think anything of it and tried out the camera. Camera worked great, and still does but now he is seeing the screen lifting off as if they forgot to glue it back down. you can almost separate the screen from the body with a finger nail or guitar pic. HTC wont offer to repair it because in the system it shows he declined the repair and wanted the device back. (they had to do something to the device because the IMIE is for a black phone not a grey one)
now i have the purple hue issue on my phone. I dont have a back up to let them have for 3 months as they figure out what parts they can pull to put into it. so i wont be dealing with their repair center. to much hassle to maybe get the phone fixed.
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
im_high_tech said:
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
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When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
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I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
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Well,, if you sent in shortly after the m7 was realised, HTC said up and down it was software for quite awhile. You must have sent it in after they admitted it was hardware.
Sent from my HTC6500LVW using XDA Free mobile app
im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
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it was easy because it was in warranty. Mine and my roommates are both out of warranty. Even though HTC did say they would fix because they acknowledged it was in fact hardware related. I was like pulling teeth to get it done. I understand they will be fast for warrantys but the could care less if you are out of the 1 year range.
My roommates phone was never S-off or dev unlocked. he still has it 100% stock (which is weird to me) and HTC still did what they did. I guess you need to catch the right CSR on the right day or you could end up like he did. I'm not trying to persuade you not to do so. i just wanted to share the experience he had. When i couldnt get HTC to tell me they would without a doubt fix mine for free i gave up. I do have bestbuys insurance and i get a NEW device if i pay the 150 delectable. So i might wait till the last month i have on contract and pay the delectable and get the new device.
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
dashbored said:
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
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its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
synisterwolf said:
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
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I said it. It is in the device F.A.Q. I will look up the support call as all calls are recorded for legal purposes. I will edit this when I get home and look up my ticket number for you.
Edit: sent PMs to you both with the support numbers as these shouldn't be shared publicly.
Sent from my HTC6500LVW using XDA Free mobile app
synisterwolf and uzephi thanks guys for the input! Got the PM uzephi. I'll definitely give this a shot whenever I do upgrade, although that might not be until August or September. The M7 is still pretty sweet even now, despite the camera issue. Honestly, if I could put in a new battery, I can see myself using the M7 as my main device for at least another year if not more.
Going on a tangent here, but it looks like I may have to with the mixed reviews of the M9 so far. I am guessing Qualcomm really messed up with 810 this time around...