Develop Bugs

DO NOT UNLOCK your HTC One X through Htcdev.com - HTC will never repair your phone

I successfully unlocked my phone through Htcdev.com, flashed a custom rom and then reflashed official rom in order to have my phone back to repair due to yellow spot. See photo for details.
Uploaded with ImageShack.us
Here is the reply that Clove gave to me today to my request of having my HTC One X repaired.
Incredible. I also have spent 50 Euros to have my phone shipped to Clove, and not only do they return my phone unrepaired, still I have to pay say another 60 Euros as a disturb to them....
Shame Shame Shame on them.
DO NOT UNLOCK your phone through Htcdevs.com
Da: Returns [mailto:[email protected]]
Inviato: mercoledì 2 maggio 2012 16:59
A: xxxxx xxxxxxxx
Oggetto: RE: Clove Return (RM120410473F)
Paolo
We are contacting you concerning the HTC One X which you returned to us due to there being a yellow tint on the display. As you are aware we sent the handset to the HTC service centre as it was not possible to have it classed as a DOA (dead on arrival), due to the bootloader being unlocked and illegal software having been installed. The HTC service has confirmed that illegal software has been installed on the handset at some time by yourself resulting in the warranty being invalidated. Simply unlocking and relocking the bootloader would not have invalidated the warranty.
Due to illegal software being installed on the handset while it was in your possession HTC has issued a quotation for the replacement of the mainboard. The total of the quotation for the repair is £199.81 and we will need to charge an additional £24 for the return of the handset to your Italian address by International Signed post. This provides a total repair and return cost of £223.81.
It is possible for the handset to be returned to you without it being repaired. The HTC service centre charge £23.70 for the handset to be released and returned to us. Like with the repair quotation we will need to charge £24 for the handset to be returned to you. This means that the total to return the handset to you without it being repaired is £47.70.
Regards
Sales Team
Clove Technology
TEL: +44 (0)1202 552936
FAX: +44 (0)1202 552937
Email: [email protected]
Website: www.clove.co.uk

Should've sent it directly to HTC, not Clove

EddyOS said:
Should've sent it directly to HTC, not Clove
Click to expand...
Click to collapse
Because this way HTC would repair it??

That's what voiding warranty means. It clearly says so on the htcdev website.

ra38 said:
That's what voiding warranty means. It clearly says so on the htcdev website.
Click to expand...
Click to collapse
But a hardware fault is nothing to do with the ROM you have on it. Clove are being very harsh about it
To the OP - did you put the correct RUU back on it before sending it back? Did it boot into Android? If so, it's NOT DOA and you should make Clove deal with it

Maybe they just saw that it's unlocked and didn't even send it to HTC

Yup .. Yellow tint is defect not caused by Custom ROM or bootloader unlocking. HTC is aware of that. It's best to send them directly to HTC.

I put back the original RUU as I have been one of the first customers to have the phone and there were no others floating around.
Clove clearly said that it's not DOA but still they also say that HTC refuses to repair the phone.
How can I cope with their refusal?

Threaten them (Clove preferably) with legal action. If they don't play ball, take them to court. Over in the UK and Ireland there's a small claims court that allows you to take retailers to court for a small fee (With no need for a solicitor).
There's no such thing as "warranty invalidation" when it comes to manufacturer defects. The phone is less than six months month, unless they can prove that your "illegal software" (Ask them to explain what they mean by illegal) caused the fault, they are obliged to repair/replace/refund your phone. It doesn't matter what HTC says. It's a manufacturing defect and Clove are obliged to sort it out for you. If HTC won't cooperate with Clove, that's Clove's problem, not yours.
Do not back down and don't allow HTC or Clove to BS you. If they don't know consumer law yet, now is the time to teach it to them.

ninja.rogue said:
I put back the original RUU as I have been one of the first customers to have the phone and there were no others floating around.
Clove clearly said that it's not DOA but still they also say that HTC refuses to repair the phone.
How can I cope with their refusal?
Click to expand...
Click to collapse
Don't know if it's the same for italy but in German we send HTCs to Arvato (direct HTC repair partner)

EddyOS said:
But a hardware fault is nothing to do with the ROM you have on it. Clove are being very harsh about it
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Click to collapse
Obviously, but that's how this stuff usually works. They find a way to make a profit, they go for it.
It's like bringing your car to a garage for a check-up. All of a sudden they find a bunch of stuff that's 'wrong' with your car..

Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2

The HTC service centre charge £23.70 for the handset to be released and returned to us. Like with the repair quotation we will need to charge £24 for the handset to be returned to you.
Are they for real? That sounds to me like a ransom demand!
Sent from my GT-I9100 using xda premium

HTC say that in their official literature

Pakr said:
Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2
Click to expand...
Click to collapse
My guess is they're concerned with people damaging their hardware by using unauthorized software that may alter the clock speeds on cpu, gpu or memory. It is more of a cover their own ass sort of thing, otherwise people who overheat their phones via overclocking could bring their phone in and say it was defective when their screen acts up due to the components near the screen becoming too hot.
I know there are legitimate screen defect happening with the HOX, just pointing this out as a general example for why they react this way to non-stock/oem firmware, etc.
I agree with the previous comments, try contacting HTC directly regarding these defects.

I think the title of this thread is very misleading. They clearly state in their reply that if you had just unlocked it then relocked it then the warranty would still be valid (in their eyes!). Change the thread title to say 'do not unlock and flash a custom rom........'
On the main issue of the thread, take the fight to them, they're obviously trying to pull a fast one!

There's absolutely no need to contact HTC. Clove are the ones responsible.
Any faults within six months are assumed to be manufacturer defects unless the retailer can prove the fault was caused by the customer. If they can't prove it, then the OP should be given a new phone.

This is one of the advantages of buying the phone from a carrier
I've had 4 swaps, all bootloader unlocks. I'd be surprised if the carrier even knew what and how to check, lol

Pakr said:
Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2
Click to expand...
Click to collapse
Well, custom ROMs that have Sense are... let's say on the edge of the law (just to be politically correct on the forum). Sense is not open source, so distributing it as a part of a ROM that is not made or approved by HTC is a violation.
And bad software can cause hw damage. Take overclocking for example - the extra heat can cause all sorts of issues: CPU damage, battery damage and even screen damage both from the heat itself and from possible battery expansion inside the phone. So if you knowingly violate the warranty terms, you have to know that it may render your phone into a very, VERY expensive brick. And if you have issues with your phone, it's not very smart to void the warranty if you intend to send it back in the first place.
That said, why the company doesn't charge you for a two-way shipping of the phone when you send it is beyond me. Now it really feels like a ransom.
Sent from my HTC One X using xda premium

This is what is putting me off using HTCdev. They can use this as an excuse when they want and with ticking the disclaimer you have more or less said ok, even if its bull**** what they are saying. You only have to get an arseole at HTC to be the one that looks at your phone and this happens
OP: Have you tried doing an online chat with HTC or phoned them? Id leave Clove out of it because they wont fight your corner and HTC are giving them the excuse not to. Should be quicker leaving the middle man out.

Sold my Galaxy Note, now on HOX, where to go?

Hey guys,
I just sold my note and bought a HTC One X. Really excited! Any one that has gone through this transition can give some tips as to whats changed in terms of Rooting, flashing roms etc?

Go to the android development and check the stickies maybe they must help u out
U should probably run the stock for a month atleast for a better performance and battery life

itismadhan said:
Hey guys,
I just sold my note and bought a HTC One X. Really excited! Any one that has gone through this transition can give some tips as to whats changed in terms of Rooting, flashing roms etc?
Click to expand...
Click to collapse
welcome aboard
http://forum.xda-developers.com/showthread.php?t=1603905

I checked them out. Is there a way to unlock the bootloader and root/CWM using a MAC? If possible, please let me know or If its possible to do those things using a virtual windows machine in a Mac? LMK thanks!

itismadhan said:
I checked them out. Is there a way to unlock the bootloader and root/CWM using a MAC? If possible, please let me know or If its possible to do those things using a virtual windows machine in a Mac? LMK thanks!
Click to expand...
Click to collapse
Wait a few weeks before and enjoy it as is, you will loose your warranty so better be sure there are no defects, also we'll get the andoid 4.0.4 update soon and from what I have seen from custom roms it really is a big improvement

Yes you can do it on a Mac, it's just basic fastboot stuff.
I wouldn't do it straight away though, just to be sure your device doesn't need any warranty stuff.

Rusty! said:
Yes you can do it on a Mac, it's just basic fastboot stuff.
I wouldn't do it straight away though, just to be sure your device doesn't need any warranty stuff.
Click to expand...
Click to collapse
Can you elaborate? Is it better to not root?

itismadhan said:
Can you elaborate? Is it better to not root?
Click to expand...
Click to collapse
I would advise not to root it so soon..I also sold sold my Galaxy Note n bought this beauty..the screen of Note was complete junk n was way too big for my liking..wasn't able make long calls due to its sheer size ..I miss the spen though..
N don't root your one x so soon ..first make sure that u don't have any hardware issues n enjoy it as it is for some time..see if any issue pops up in 15-20 days..if it's fine then u can root..coz as soon as u unlock your bootloader your warranty is gone..so wait n observe ..
Sent from my Stunning White HTC One X

Ok man thanks for the tip. I thought only if u install a custom ROM, the warranty is gone. Did not think unlocking bootloader will void it. Thanks!

Well, you don't unlock the bootloader unless you intend to tamper with it.
It's a crap policy, really.

itismadhan said:
Ok man thanks for the tip. I thought only if u install a custom ROM, the warranty is gone. Did not think unlocking bootloader will void it. Thanks!
Click to expand...
Click to collapse
They(HTC) are damn sly about it. At HTCdev it says unlocking "may" void your warranty when what they really mean is it will void your warranty. Wait a few weeks or a month before unlocking.
I unlocked mine as soon as I got it. But the WiFi deathgrip showed up way later. Around a month and a half later. I haven't given it to HTC for repair yet as I'm in another country and sending it to repair from a HTC service center here sets me back by 35US$- Their charge to ship it to a International Service Center.
Your call it is to unlock or not Hf with your OneX.

Incredible to read how people have there opinion ready about HTC without having any
experience other then read from the board. It's so sad to read.
death__machine said:
They are damn sly about it. At HTCdev it says unlocking "may" void your warranty when what they really mean is it will void your warranty. Wait a few weeks or a month before unlocking.
I unlocked mine as soon as I got it. But the WiFi deathgrip showed up way later. Around a month and a half later. I haven't given it to HTC for repair yet as I'm in another country and sending it to repair from a HTC service center here sets me back by 35US$- Their charge to ship it to a International Service Center.
Your call it is to unlock or not Hf with your OneX.
Click to expand...
Click to collapse

Laurentius26 said:
Incredible to read how people have there opinion ready about HTC without having any
experience other then read from the board. It's so sad to read.
Click to expand...
Click to collapse
Excuse me? I think you misunderstood what I said. I can't figure if you're abusing me or what. Whatever you're doing, do it more clearly

Let me make it more clear then, without the experience of having your device repaired by HTC you
have your judgement ready, I think you did understand in the first post already but it doesn't mather to explain it one more time. :cyclops:
death__machine said:
Excuse me? I think you misunderstood what I said. I can't figure if you're abusing me or what. Whatever you're doing, do it more clearly
Click to expand...
Click to collapse
death__machine said:
They(HTC) are damn sly about it. At HTCdev it says unlocking "may" void your warranty when what they really mean is it will void your warranty.
Click to expand...
Click to collapse
death__machine said:
I haven't given it to HTC for repair yet as I'm in another country and sending it to repair from a HTC service center here sets me back by 35US$- Their charge to ship it to a International Service Center..
Click to expand...
Click to collapse

Laurentius26 said:
Let me make it more clear then, without the experience of having your device repaired by HTC you
have your judgement ready, I think you did understand in the first post already but it doesn't mather to explain it one more time. :cyclops:
Click to expand...
Click to collapse
+1
HTC will repair phones that have been unlocked if it's a hardware defect and not related to over heating, I had my senny, fixed and I've read a few stories of people having their hox fixed
Sent from my HTC One X using xda premium

Ooooppps

Thanks for the input guys. I will be getting the phone this Saturday. Doing some R&D now. I want to know about the battery life? Is it better to stay stock? Or Custom ROMs/AOSP, CM - x etc

itismadhan said:
Thanks for the input guys. I will be getting the phone this Saturday. Doing some R&D now. I want to know about the battery life? Is it better to stay stock? Or Custom ROMs/AOSP, CM - x etc
Click to expand...
Click to collapse
stock has good battery, so does som custom roms, all depends on ur usage and screen brightness. all i know for sure is custom roms are gettinf me great battery AND performance. Sense has never been so smooth
Sent from my HTC One X using Tapatalk 2

Laurentius26 said:
Let me make it more clear then, without the experience of having your device repaired by HTC you
have your judgement ready, I think you did understand in the first post already but it doesn't mather to explain it one more time. :cyclops:
Click to expand...
Click to collapse
I agree I haven't given mine for repair yet so no idea if they will repair my unlocked phone.i.e No Experience as you call it. But I do have the experience of talking to them on the phone and contact via emails & I did mention a reason as to why I haven't given it for repair yet. A valid reason at that.
"Let me make it more clear then"
My HOX I got from the UAE and I'm in India right now. I can't avail my warranty here as its local but HTC offers an option to send my phone to an HTC International Service Center but they will charge for shipping $35. I sent this mail to them whining a little bit lol. HTC was nice enough to call me back. They mentioned the same thing about me sending it to a int. Service Center since its from UAE. I enquired about why they have to send it to a international service center and why can't it be done here itself and he replied saying that since my phone is from the UAE it has different software and hardware -_- I asked how long it would take for my phone to come back and he replied upto 30 days. I neither have that much time or money, so I'll wait till I go to the UAE later this month and give my phone.
You're the one who shouldn't have his judgement ready. Just because you have a perfect HOX doesn't mean everyone has a perfect one. I'm not the only person facing the WiFi Deathgrip either. So lets just call it quits here, I hope you get a better understanding of my situation.
I'd rather pick this up http://www.flipkart.com/nokia-1280-...NMG5&ref=835df16f-4081-4fed-8a95-b0b45ee17db0 than pay HTC 35$
---------- Post added at 06:24 AM ---------- Previous post was at 06:19 AM ----------
KLUVJ said:
stock has good battery, so does som custom roms, all depends on ur usage and screen brightness. all i know for sure is custom roms are gettinf me great battery AND performance. Sense has never been so smooth
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Another point I'd like to add is that custom roms also have the 2.05 base which was leaked but hasn't been released yet. It has great performance and lots of fixes. It killed the overheating problem my HOX had. Some people find the colors messed up on the 2.05 roms but I don't.
Anyways great custom roms here thanks to the amazing devs around.
I'm using cm10 by tbalden. Jellybean is awesome

You can try talking the story nice and straight but I don't take it.
Just because you're on a trip and HTC offers you an option to send it to an international service center doesn't mean they must pay for the shipping cost isn't?
The shipping cost they are charging you are just regular international shipping cost you pay for an item, nothing fancy about it.
Reading what you're writing now HTC is not bad at all so I do not understand why you start
moaning about them without any experience.
About your last sentence, I don't have any judgement ready I'm just telling you what I think about it.
To my opinion it sucks what you are doing, it's as simple as that.
Be patient till your back from your travel, return your device to HTC and then judge,
and please don't start crying here again if HTC doesn't repair your device under warrentee because that's there right too, you unlocked the bootloader and agreed with the terms.
It's there expertise and you're just a regular customer, they have a lot more experience then you.
So fingers crossed they repair it for you.
Goodluck with it.
death__machine said:
I agree I haven't given mine for repair yet so no idea if they will repair my unlocked phone.i.e No Experience as you call it. But I do have the experience of talking to them on the phone and contact via emails & I did mention a reason as to why I haven't given it for repair yet. A valid reason at that.
"Let me make it more clear then"
My HOX I got from the UAE and I'm in India right now. I can't avail my warranty here as its local but HTC offers an option to send my phone to an HTC International Service Center but they will charge for shipping $35. I sent this mail to them whining a little bit lol. HTC was nice enough to call me back. They mentioned the same thing about me sending it to a int. Service Center since its from UAE. I enquired about why they have to send it to a international service center and why can't it be done here itself and he replied saying that since my phone is from the UAE it has different software and hardware -_- I asked how long it would take for my phone to come back and he replied upto 30 days. I neither have that much time or money, so I'll wait till I go to the UAE later this month and give my phone.
You're the one who shouldn't have his judgement ready. Just because you have a perfect HOX doesn't mean everyone has a perfect one. I'm not the only person facing the WiFi Deathgrip either. So lets just call it quits here, I hope you get a better understanding of my situation.
I'd rather pick this up http://www.flipkart.com/nokia-1280-...NMG5&ref=835df16f-4081-4fed-8a95-b0b45ee17db0 than pay HTC 35$
---------- Post added at 06:24 AM ---------- Previous post was at 06:19 AM ----------
Another point I'd like to add is that custom roms also have the 2.05 base which was leaked but hasn't been released yet. It has great performance and lots of fixes. It killed the overheating problem my HOX had. Some people find the colors messed up on the 2.05 roms but I don't.
Anyways great custom roms here thanks to the amazing devs around.
I'm using cm10 by tbalden. Jellybean is awesome
Click to expand...
Click to collapse

Bootloader relocked, can I claim warranty?

Well, I guess my One X isn't perfect.
When I first got it, I didn't look for the flaws, I just checked that the Wi-Fi is ok and there was no ripples, so I unlocked it and flashed ARHD. But, after few days of usage I was shocked after I pressed the screen a bit harder (not VERY hard, just a bit harder because I stumbled upon some HOX screen creaking issue videos) and it started creaking in the upper corners and you can push the screen further into the casing (upper side) like it's on some kind of springs. Note: It was in a case since day 1, never fell because I treat it like a baby, I've had it for around a week. Now, I relocked bootloader and got everything back to stock. I never flashed custom kernels nor tried to overclock it/undervolt it. Plus, it NEVER got hot, after playing some more intensive (THD) games it got SLIGHTLY warm, you could barely feel it. So it is deffinitely assembly issue. My question is, can I claim warranty? Because I bought this phone in Germany (1&1) and I'm from Croatia, so I would have to ship it to Germany first. Or should I take it to repair shop so they fix the screen because it's perfect in every other way? It's model SH26.
Thanks very much.
Regards.

Well, I would say that it depends on the engineer who examine your phones. However, they always knew that you are unlocked and they have the right to void your warranty if they detemine it was caused by mis-used of custom ROM/kernels or else. Since, this is a assembly issue which was not consequences of unlocking. I can said that you are safe from this.
I adviced you get to HTC directly instead of a repair shops and query to HTC croatia asking wether they accept your device or not. For you interest, I heard that international warranty was apply my One X from a local retailer while my device is brought from neighbour country.

Either its hardware fault or not if ur device is unlocked they can refuse the repair under warranty. i have asked the same thing and they told me that if you unlocked it u cant use ur warranty.i said all the stuff about its not my fault or unlocking and its by manufacture but no luck. so i guess it depends ur rights that ur country provides .In Uk you can claim hardware fault in court.

Sounds like a shoddy products.

Yup, had to admitted the warranty may go as per country basis refering local laws. I don't think many asian countries deserves the rights for requesting changes/rejecting a device in 7 days without giving any reason as in UK. Thus, this may be why there are more strict on this unlocking issue in UK.

I sent my HOX (unlocked) for repair directly to HTC due to faulty earpiece jack.
They returned it to me fixed, and with a new and better battery.
HTC didn't charge me a cent.

Ive installed ARHD recently and a few hours after i noticed my screen making creaking and popping noises when pressed. Not sure what i should do about it, it doesnt bother me that much but if my screen falls out ill be slightly annoyed ;p. Surely they have to replace/fix the phone because this is a hardware issue?

Guess I was extremely lucky. Having heard of many defective devices, I began to worry about mine, and, to my surprise, there was no problems i could detect.

That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.

Rusty! said:
That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.
Click to expand...
Click to collapse
True,i haven't had a single problem with my HOX.When it was first released many people complained about the flickering screen,after that with the memory loss problem,now with the new 2.17 update alot of people are having problems with the wifi,and even so,i don't have any problem with the phone.
ON Topic:In my country if you unlock your bootloader the waranty is completly void,a friend of mine had problems with the phone microphone and they denied his waranty,had to pay to repair the HOX.

This may not be the greatest tip to give, but if you know that they will reject warranty claims (If you are in the UK, etc...) on the basis of bootloader unlock, it might be possible to bypass the issue by just bricking the phone to the point that you cannot get to the bootloader, because it seems they determine warranty status by going to the bootloader and looking at the screen.
Hence, no bootloader screen to check, no evidence that warranty was broken.
Of course this is quite shady and if you have the means you should pay for the warranty repairs.

...or realise (UK, etc.) that your statutory rights are not affected. Which is why they are "statutory".

It's hard to tell, some users reporting that they've been charged for a new motherboard prior to fixing any issues. Until then they won't touch the device. It varies from country to country and individual on the other end.
If you got it from a carrier maybe try sending it to them and bypassing HTC.
Sent from my HTC One X using Tapatalk 2

Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?

MadCatz900 said:
Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?
Click to expand...
Click to collapse
Depends on the problem, but usually a fix is possible/cheaper for them.
On the UK, your statutary rights stand with the retailer. If you're unlocked (relock it) take it to them.

Great news, my One X is back and It's fixed. Big ups for HTC Germany!
Sent from my HTC One X using xda app-developers app

Warranty claim for unlocked boot loader...DENIED

Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2

i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
htc have admitted this design flaw, so how they can even consider rejecting your repair on the basis of an unlocked bootloader is RIDICULOUS (HTC I hope you're reading this - your policies are ****ing stupid and you REALLY need to reconsider them, using somebody who has a brain, preferrably)
Please please please, DO NOT give up. DO NOT go off the phone, or leave them alone until they agree to fix THEIR design fault for free.

Rule 1 of sending a phone back to manufacturer: Lock the bootloader up again. At the end of the day HTC are a corporation, and will do anything they can to make sure they don't have to replace faulty units. This is why the EU have so many consumer protection laws, to stop this happening.
Not sure where you can go from here though, perhaps you can take it back to the store you purchased it from, and get them to replace it?

Relocking the boot leader wont help. They still know you unlocked it.
Tell them they had better have proof you damaged it or you'll commence litigation. What they are doing is illegal.

@OP I had the same issue. I waited 2 months or maybe even longer in the hope that a RUU for my phone would pop up, which it hasn't. I'm not sure if it's out now but i don't need it anyway.
I was on arhd 9.2.0 and got sick of my faulty unit, so without second thought i went to my provider with an unlocked bootloader and custom rom on my phone, sent it in and had it sent back to me two weeks later completely fixed. My warranty was not voided, they were even did a factory reset.
But then again, i live in europe and our laws help us. Just like with mobile internet, every contract now has unlimited data, due to the fact that anyone who would exceed a certain limit ended up paying a hefty some. Glad we have this internet issue out the way too
Good luck to you hope it goes well

lawrence750 said:
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
Click to expand...
Click to collapse
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.

Scare the rep using strong legal words, and say you asked some of your lawyer friends and stuff like that so you can speak to a higher person, remember to speak professional and don't use unpleasant/raging behavior and the rep will hopefully consider your situation and try to help.
I once bought a laptop at a large retailer and dropped the laptop and broke the screen the first day, and managed to get it replaced by speaking the to manager of the customer service although it was against the warranty, they're human after all and business is not always just business

Scan the WiFI HARDWARE FAULT thread for useful posts. Try going through an alternative service center. I got mine rejected by one service center and I got it fixed from another service center.

BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Click to expand...
Click to collapse
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.

I've sent in my HOX once before due to earjack problems (something stuck inside?).
I sent it in directly, unlocked, custom ROM, faux' kernal.
They fixed it for me and even replaced my battery for free!
They then returned my phone, stock, locked(not relocked).
And the IMEI number changed as well, basically a new phone.
Hmmm

shadehh said:
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
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You completely missed my point.
In the UK your statutory rights are with the retailer NOT the manufacturer.

BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
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to be fair it hasn't been said whether op bought it from htc or not
you are right though, i should have been more specific

mervlee said:
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
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Mods should inform You that there are a specific thread to deal about bad wifi signal. Do not create a new thread to inform us something that we already know.
Thanks

I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2

mervlee said:
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
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Well, it seems another thread blaming Htc brand.

Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2

I have a similar problem, i have yellow spots on the screen, and the service center denied the repair becose of the relocoed bootloader.
What we need to do is to find a way to make the bootloader say locked instead of relocked and everything will be ok.
I used to own a Galaxy S 2, that phone had a counter for custom roms, if you wanted to claim warranty all you needed to do was to reset the binary counter using the usb jig or a apk called triangle away.

mervlee said:
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
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Mate, you give your point of view about your problem, and I am giving my point of view about your post that in fact is what I said. So ifI you asking for respect for your point of view respect my point of view. As you say you are waiting for a reply so I do not understand why you post if you have not got an answer yet. I would see logical your post If you got a reply but you got not yet.

My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).

androidino95 said:
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
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I had a similar story, my HOX suffered bad wifi signal, and then unroted, relocked, sent to HTC and get it bak repaired for free. But it was on Spain HTC.

Locking a Bootloader

Hi Guys
im really sorry to post this been i have been trying to use the search function all morning but it doesn't seem to be working for me (see attached)
Anyway, now to the question in hand....i need to send my phone back to HTC for repair, but as i have unlocked my bootloader "apparently" it no longer falls under the warranty...
therefore is it possible to get the bootloader back to "locked" as the Customer Service guy told me that if its Re-locked or Unlocked they wont do a thing under warranty
can anyone please help....and once again im sorry this may have been covered before, but my search is not working

Do you happen to have an S-OFF device?
If not, we can't help you.

TToivanen said:
Do you happen to have an S-OFF device?
If not, we can't help you.
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nope its s-on.....ok that answers that one then...thanks for your quick reply

'fastboot oem lock' will set the bootloader status to RELOCKED. This will be fine under warranty purposes so long as it's a hardware issue and not software.
I sent my relocked One X back to HTC a few months ago because the battery was faulty. They didn't question it at all.

dr9722 said:
'fastboot oem lock' will set the bootloader status to RELOCKED. This will be fine under warranty purposes so long as it's a hardware issue and not software.
I sent my relocked One X back to HTC a few months ago because the battery was faulty. They didn't question it at all.
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ahh ok...the guy just said its not covered...might have to try someone else...sorry should have put it on the post...i got the yellow sports down the right hand side of the screen so i thought may as well get it repaired while its still under

Where are you, where was your device purchased, and how long ago?

f4flake said:
Where are you, where was your device purchased, and how long ago?
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Im in Watford, UK
Buymobilephones.net (Who have just got in touch as said its a well known fault and you have to go back to HTC)
July 2012

They have no choice but to fix it, but as usual HTC will piss and moan in spite of their obligations under EU and British law.
Check out the following thread
http://forum.xda-developers.com/showthread.php?t=1631610
and this reply in particular.
http://forum.xda-developers.com/showpost.php?p=37143252&postcount=270
There are number of people who have initially been rebuffed only for HTC to make a "good will" repair, which is in fact nonsense. Corporations don't do good will, they are obligated under the law.

f4flake said:
They have no choice but to fix it, but as usual HTC will piss and moan in spite of their obligations under EU and British law.
Check out the following thread
http://forum.xda-developers.com/showthread.php?t=1631610
and this reply in particular.
http://forum.xda-developers.com/showpost.php?p=37143252&postcount=270
There are number of people who have initially been rebuffed only for HTC to make a "good will" repair, which is in fact nonsense. Corporations don't do good will, they are obligated under the law.
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ahhh ok.. when i get time ill try read through the transcript...just wondering do i argue with them about it first before i send the phone, or let them collect the phone then get argue with them after they wanna charge me

Manc said:
ahh ok...the guy just said its not covered...might have to try someone else...sorry should have put it on the post...i got the yellow sports down the right hand side of the screen so i thought may as well get it repaired while its still under
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If your device would generally be under warranty, by that I mean like total stock from day 1, and still within the time period. Then aslong as its re-locked and hardware related, THEY HAVE to honour your warranty. Simple as.

Wilks3y said:
If your device would generally be under warranty, by that I mean like total stock from day 1, and still within the time period. Then aslong as its re-locked and hardware related, THEY HAVE to honour your warranty. Simple as.
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kool...so im gonna put it back to stock , relock the bootlader and phone up
better start goiing through the board for the stock rom thread now lol

Bear in mind that consumer law is with the retailer not the manufacturer. If your retailer tells you to send it to HTC, get it in writing so that you can claim potential future expenses.