Related
I called HTC UK support a few days ago not for my wildfire s but my sons, it has a dodgy power button really hard to press and sometimes no response, hitting the side of the phone helps lol, so maybe a loose connection between the flex cable and connector.
It has always been a bit unresponsive since first purchase but wasn't too bad, I guess I only noticed it because mine was so much easier to press, anyway it has been getting worse over time.
So HTC asked if it was rooted or had been s-off as if it was they would not do the repair without a charge of £50-£60 and stated the engineers will check for this before any work is carried out.
I argued that the problem was hardware related and not software/firmware and it should be covered but they dissagreed.
I think this is poor customer service.
If I bricked my phone then I wouldn't argue, it would be my problem but this is faulty hardware so I'm pissed.
I will do the repair myself when it gets to a point that it becomes a real problem for my son, as I used to repair mobiles in a shop and currently repair pc's.
Just would've been nice to have the warranty option.
Anyway moral of the story s-off or unlocked bootloader don't expect any kind of warranty from HTC whether a software or hardware issue.
Edit: almost forgot. I asked if I send it would they flash the firmware as I didn't want them to!
Their response was they would flash the phone whether I want them to or not even though its a hardware issue.
How crazy is that.
THANKS HTC AND SHAME ON YOU :banghead:
That's bad. But I think it depends also on the country you live in. Some countries, like mine have specific laws for such a case. That means, if e.g. the defect is not caused by a software issue, they have to do the repair.
Yeah I might send a letter to a UK customer service manager and see what kind of response I get.
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
Didn't htcdev it.
Xtc clipped it but either way I told the guy its stock etc etc but he didn't care.
He said they've had a few phones returned to customers without repair because the engineers check the bootloader and htcdev.
In Germany you have different kinds of liability from the manufacturer's side.
If the malfunction appears within the first 6 months, it is generally believed to be a manufacturing fault and if the manufacturer doesn't want to replace it, he has to prove that it was not.
If the malfunction appears after more than 6 months, but less than 24 months, the manufacturer still has to replace devices that failed due to a manufacturing fault, but the burden of proof is on the consumer side. Obviously it's hard for a consumer to prove that the malfunction is due to a manufacturing fault, so if the manufacturer refuses to replace the device you're probably gonna fight a losing battle. However, most manufacturers will stil replace the device as anything else would harm their reputation.
The manufacturer cannot ask you to agree to forfeit either of these claims, as such an agreement would be void. However, after more than 24 months you're definitely out of luck from the legal point of view. You will only get service if you signed up for a special maintenance contract with the manufacturer, which obviously is only relevant for very expensive and long-lasting goods.
theq86 said:
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
Click to expand...
Click to collapse
You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
They asked me the condition and as I explained its my sons its in a brand new condition in a case not been out the house really as he uses his blackberry outside.
It's about 7 months old.
Not sure about the law in the UK. Getting in contact with some jurist will probably help. I don't know where you're working, but most bigger companies have some kind of "legal department". Maybe you can contact one of your colleagues while relaxing over a beer.
A lawyer will probably charge far more than the phone's worth.
no.human.being said:
You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
Click to expand...
Click to collapse
You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
theq86 said:
You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
Click to expand...
Click to collapse
Most of the security-related information is stored along with the Radio firmware. S-ON/S-OFF is, CID is, SIM-Lock is, so bootloader lock is probably too.
HTC is not who you need to talk to. You need to go to the store where you bought the thing.
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
intel007 said:
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
Click to expand...
Click to collapse
What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Just call or email them again, hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol.
Sent from my HTC Wildfire S using xda premium
benjamingwynn said:
hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol
Click to expand...
Click to collapse
Yeah I'll get on the case thanks, the one x should make up for my troubles lol
benjamingwynn said:
What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Sent from my HTC Wildfire S using xda premium
Click to expand...
Click to collapse
I've been bombing their inbox for days now about getting ANY Marvelc kernel sources. They keep refering me to http://htcdev.com/contact, and I keep responding that I have, and I want Marvelc sources. I must admit, I'm not being nice anymore either.
"Danielle" is taking it in stride though.
This sort of behaviour is not unheard of. in 2007 my daughter bought a Compaq laptop with a international warranty. She went to Nottingham and had a problem. When contacted HP essentially said that take it back to India for repairs, and quoted some page (14 or something) of their web warranty, basically claiming that since the model was not sale in the UK (the numbers always change across borders) they did not want to know. Then she wrote back that she is a lawyer, and was a PG at Notts U. They immediately advised her to take it to the service centre in (or just at the fringe of) the campus. Then unit was sent to the HQ and was back with a new power board within three days (this too in the XMas period).
So you have to persist, and if possible bare your fangs to get anything done.
I've not done this with HTC but with other companies in the past i have told little white lies usually saying it wasn't a fault of mine even when it was.
I have bought through clove.co.uk my HTC ONE X.
I have successfully unlocked it through htcdev.com
Now I have a yellowish spot on the lower left corner - a hardware fault, clearly.
I have sent it back to clove.co.uk
They told me that HTC has some doubts about free of charge repairing.
I will keep you posted.
ninja.rogue said:
I have bought through clove.co.uk my HTC ONE X.
I have successfully unlocked it through htcdev.com
Now I have a yellowish spot on the lower left corner - a hardware fault, clearly.
I have sent it back to clove.co.uk
They told me that HTC has some doubts about free of charge repairing.
I will keep you posted.
Click to expand...
Click to collapse
please do..as your story seems quite interesting now. hopefully they will replace it for you but kinda makes you think twice before unlocking it now kinda makes me sad hearing that..i really do hope there is an S-OFF exploit cause if there is not i maybe just maybe might end up selling this and going back to either s2 or buy the s3 when that comes out and hopefully that bootloader will be unlocked...i am really loving my phone but things on this side seem so complicated compare to the s2 one
The htcdev unlock shouldn't affect your hardware warranty but it is worded so that in theory anything could be blamed on you altering the firmware. It would be daft if they do end up refusing to fix your phone for free as it is obviously nothing to do with the unlock.
NoobTerminator said:
please do..as your story seems quite interesting now. hopefully they will replace it for you but kinda makes you think twice before unlocking it now kinda makes me sad hearing that..i really do hope there is an S-OFF exploit cause if there is not i maybe just maybe might end up selling this and going back to either s2 or buy the s3 when that comes out and hopefully that bootloader will be unlocked...i am really loving my phone but things on this side seem so complicated compare to the s2 one
Click to expand...
Click to collapse
Yea if you want an easy to root/mod phone Samsung ones are generally better.
Sent from my HTC One X using XDA
I also have informed Clove that I have posted here.
Let's wait and see whether all the hype about HTC opening the bootloader is just marketing or has some sense. After all, I didn't alter anything hardware so if - say - some button or screen ceases to function or doesn't do it properly, why shouldn't warranty be valid??
The thing with the yellow point is well known. At least in Germany. Had a One X that had the same yellow spot on the left bottom of the display too.
Brought it back to the shop (Saturn) and get a complete new one.
Hopefully you get a new one, too!
Forget to mention that I've didn't unlock it.
ninja.rogue said:
After all, I didn't alter anything hardware so if - say - some button or screen ceases to function or doesn't do it properly, why shouldn't warranty be valid??
Click to expand...
Click to collapse
The way HTC word it on htcdev is that because you're not using official validated firmware then you might have had faulty firmware which damaged hardware e.g. it was overheating but the firmware somehow managed to ignore it and continue.
It depends on what is faulty I guess. If the micro USB socket breaks then it is obviously nothing that could be caused by firmware.
The yellowish spot is probably the glue they used to stick the LCD to the touchscreen. There are quite a few mentions of similar spots on this forum. Was it there when you first got the phone?
Yes it was there but it went unnoticed due to excess of enthusiasm in going through each and every menu and too much work to take care of small details. but then, with time, I got aware of the yellow spot.
Clove also noticed it and sent the phone to HTC.
I avoided unlocking at HTCDev as I'd like to keep my warranty, so I will be waiting for Revolutionary
Sent from my HTC One X using xda premium
same story here, i'm about to send it to htc, i'll await your results, too.
So no rooting without potential warranty issues?
patp said:
So no rooting without potential warranty issues?
Click to expand...
Click to collapse
HTC is entitled to some form of protection. If you overclock and fry your CPU they shouldn't have to eat the cost. Friends who unlocked international phones have gotten h/w (display, build issues, etc.) related warranty service from HTC with no hassle.
Here's their policy:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Unlocking the bootloader means that you now have the ability to customize software on your device. Please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means.
It seems fairly reasonable. Asus has Prime owners completely waive their warranty rights, even for non-related issues, when they unlock their bootloaders. So it could be worse.
You know the old saying - "you play, you pay."
BarryH_GEG said:
HTC is entitled to some form of protection. If you overclock and fry your CPU they shouldn't have to eat the cost. Friends who unlocked international phones have gotten h/w (display, build issues, etc.) related warranty service from HTC with no hassle.
Here's their policy:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Unlocking the bootloader means that you now have the ability to customize software on your device. Please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means.
It seems fairly reasonable. Asus has Prime owners completely waive their warranty rights, even for non-related issues, when they unlock their bootloaders. So it could be worse.
You know the old saying - "you play, you pay."
Click to expand...
Click to collapse
One one side - an entirely software based brick: user should pay. On the other side, failed hardware: manufacturer should pay. In between there may be differences of opinion!
patp said:
So no rooting without potential warranty issues?
Click to expand...
Click to collapse
I have also sent my phone in for a yellow spot. Phone was rooted on HTC dev. Right now the status is "In Repair". So we will see what they say. I did flash back to stock before sending it in.
i rooted my HOX also. after 2 weeks i noticed the wifi fault AND a yellow spot. relocked it and send it in for repair. returned the phone a few weeks later. Still had a wifi issue, but now i don't get warranty for their faulty repair the first time because they saw is was *relocked*
after a few angry phone calls i decided to fix it my self
Lazy-eye said:
i rooted my HOX also. after 2 weeks i noticed the wifi fault AND a yellow spot. relocked it and send it in for repair. returned the phone a few weeks later. Still had a wifi issue, but now i don't get warranty for their faulty repair the first time because they saw is was *relocked*
after a few angry phone calls i decided to fix it my self
Click to expand...
Click to collapse
My status just changed to "REPAIR COMPLETE". So i think i am in the clear.
I think due to a bad install of a rom on my part the phone would not charge.I had used Htcdev to unlock but reset to facory settings before sending it back to HTC for repair.I have been told its been repaired and on its way back to me.
Flyinace2000 said:
My status just changed to "REPAIR COMPLETE". So i think i am in the clear.
Click to expand...
Click to collapse
Strange now i am back to "In Repair"
Flyinace2000 said:
Strange now i am back to "In Repair"
Click to expand...
Click to collapse
And now it is back to awaiting device....very strange.
Flyinace2000 said:
And now it is back to awaiting device....very strange.
Click to expand...
Click to collapse
And now it shows the phone is being returned. So looks like they didn't care/check that my phone was "relocked".
UPS is set to drop it off tonight, but i am away on business so won't be able to report back on the quality until this weekend.
-Will
Could someone please help shed some light on this subject for me?
If I revert my phone back to stock using RUU and relock the bootloader will my warranty still work (even though it says relocked on bootloader?)
I ask because I rang HTC the other week as I have a dead pixel on my screen and they said my warranty was void as I had performed HTCDev Unlock on the phone.
Thats total crap. Unlocking the bootloader does not invalidate your warranty, HTC made the bootloader unlockable for it's customers.
Yes, depends on them.....btw... did you tell them about the htcdev unlock...or did they find it out themself ?
While unlocking...you accept that "It may viod your warranty "
I believe the warranty still covers hardware if it wasn't caused by software I could be wrong.
Sent from my HTC One X using xda premium
mathrania said:
Yes, depends on them.....btw... did you tell them about the htcdev unlock...or did they find it out themself ?
While unlocking...you accept that "It may viod your warranty "
Click to expand...
Click to collapse
i stupidly mentioned it but the good thing is that they didnt get my name or any other details over the phone so am i still safe?
treebill said:
I believe the warranty still covers hardware if it wasn't caused by software I could be wrong.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
thats exactly what i said to her on the phone. she made me so angry.
next thing i heard from her was "sir if you continue swearing im going to have to end this call" lmao
They would have to show the software somehow caused a pixel to fail.
Frankly I don't fancy their chances.
They may wish to wash their hands of users who don't enjoy their buggy software, but if you choose to run Linux on your Toshiba laptop, Toshiba won't suddenly start telling you it's out of warranty when the screen breaks.
This will be tested over and over, and HTC will lose at every turn.
Stand your ground, submit it for warranty repair, and if they say it'll cost you go see a consumer rights group in your relevant country.
f4flake said:
They would have to show the software somehow caused a pixel to fail.
Frankly I don't fancy their chances.
They may wish to wash their hands of users who don't enjoy their buggy software, but if you choose to run Linux on your Toshiba laptop, Toshiba won't suddenly start telling you it's out of warranty when the screen breaks.
This will be tested over and over, and HTC will lose at every turn.
Stand your ground, submit it for warranty repair, and if they say it'll cost you go see a consumer rights group in your relevant country.
Click to expand...
Click to collapse
i totally agree with you there buddy, perfect example with the laptop.
i mean seriously, on planet earth how the hell do they expect software to form a dead pixel. and besides the dead pixel was there before I unlocked through htc.
silly me as always impatient and couldnt wait to unbrand my phone and get all the laggyness off i unlocked and installed custom rom.
p2nv said:
thats exactly what i said to her on the phone. she made me so angry.
next thing i heard from her was "sir if you continue swearing im going to have to end this call" lmao
Click to expand...
Click to collapse
Lol, you Australians love to swear..
TommUK said:
Lol, you Australians love to swear..
Click to expand...
Click to collapse
When people don't even know their own policies its quite annoying lol
Sent from my HTC One X using xda premium
In the UK at least the warranty is in addition to statutory consumer rights which says basically that the phone should be free from any defects caused by faulty materials or workmanship, it must be "fit for purpose" and for a "reasonable time". As contracts last for 2 years it is not unreasonable to expect a phone to last for 3-4 years. It is also illegal for a company to ask you to disclaim your statutory rights.
What all this basically means is that regardless of bootloader unlock you can sue HTC in a very easy small claims action (you can do it all online) if they refuse to repair your device for any reason and you can show the fault arose through no fault of your own. My bootloader is unlocked and this is exactly what I will be doing should the situation arise
Sent from my HTC One X using xda premium
In australia they have to prove that unlock caused the fault. Same as generic printer inks - they cannot automatically void warranty if you use them, they actually have to prove the ink was the problem.
M.
Sent from my HTC One X using xda premium
I am currently in conversation with HTC about the warranty.
Here's part 1.
Customer Chat
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Ryan B.
Ryan B: Hi Paul, thank you for contacting HTC Support. How may I help you today?
F4flake: I've recently become the owner of a HTC one x
F4flake: the boot loader is locked and as such I am unable to perform any administrative tasks with the software
F4flake: I wish to be able to gain root access as the device is mine.
F4flake: there is a way of doing this of course but in order to do so I must unlock my bootloader
F4flake: there is an official process to do so over at HTCdev.com
F4flake: HOWEVER
F4flake: as part of the process it suggests that unlocking the bootloader MAY invalidate my warrentee
F4flake: As such I must seek clarification as
F4flake: 1. The phone is mine, I purchased hardware, nowhere was there an agreement where I said I would not excercise a fundamental administrative right over the software
F4flake: 2 In the UK a provider cannot simply wash their hands of responsibility from their product.
F4flake: 3. The wording is extremely non-specific
F4flake: your turn
F4flake: are you still there?
Ryan B: We will not wash our hands of the customer just because they have rooted their phone, if the customer bricks the phone we can not cover this under warranty as this was not a manufacture issue.
F4flake: then under what circumstances is the warranty void?
Ryan B: But if the customer has rooted their device we can un-root the phone but this will involve changing the motherboard in the phone and this will be a chargeable repair.
F4flake: ok, do you want to call a supervisor? Only unrooting a linux installation does not, I can assure you, require replacing a motherboard
F4flake: also my question remains unanswered. Under what specific circumstances is the warranty invalidated
Ryan B: If the phone has illegal software, the motherboard needs to be changed.
Ryan B: Please note that if our engineers determine that the fault you are experiencing is caused by physical damage, wear and tear or illegal software, it will not be covered by warranty. The repair will be chargeable and we will send you a quote. Should you not wish to pay that quote, there will be an approximate £25 diagnosis, shipping & handling fee to have the device returned to you and not repaired.
Liquid-damaged devices are returned immediately, unrepaired and without charge as they are beyond economic repair.
F4flake: how are you defining illegal? and in what way does a motherboard need changing when it can be simply flashed with the correct software?
F4flake: also, I don't have a problem, I'm simply seeking clarification of the rather vague statement at htcdev
F4flake: can I see a copy of anything that could possibly mean I could in any way load illegal software on my phone? I'm fairly intrigued by this possibility
Ryan B: Illegal as in the sense of someone taking a ROM and customizing it without consent. Regarding the motherboard replacement, this is what HTC have to do as the security will be turned off on the phone displaying that the phone has been tampered with.
F4flake: well on the second point, if the security on a phone is removed, are we talking about an unlocked bootloader or a security flag referred to as s-on or s-off?
Ryan B: That's correct.
F4flake: because once again NEITHER would require replacing a mainboard
F4flake: and what's correct? the first example or the second?
F4flake: the bootloader is not the security flag
F4flake: also, what do you mean by illegally customizing a ROM? Android is open source
F4flake: what part of android would be being illegally customized?
F4flake: Sorry, are you still with me?
Ryan B: You need to S-Off the phone which involves unlocking the bootloader and this will void the warranty. The ROM can be customized by many users and we do not support this.
F4flake: sorry, in order to install a different rom you don't need to s-off your phone.
F4flake: you would need to unlock your bootloader
F4flake: you may not support people making their own ROM but is that actually illegal?
F4flake: have you taken it to court somewhere?
F4flake: look I'm just looking for clarification as to what remains and what doesn't remain of my warranty if I unlock my bootloader.
Ryan B: No but we just say illegal but in the office we say custom software.
F4flake: while I'm sure it isn't a conversation you particularly want to have, unfortunately the HTC dev site is really non-specific
F4flake: so when you say illegal you mean legal then?
Ryan B: I understand.
F4flake: only I'm all for nuance, and "custom software" isn't lost on me
F4flake: so shall we get back to the crux
F4flake: what part of the warranty is invalidated?
Ryan B: No Head Office have told us to say illegal as if any stock ROM is tampered with it's not supported by us.
F4flake: why am I unable to have root access, just as I do with the laptop I've purchased
Ryan B: You are allowed but we do not support this and the whole warranty will be void.
F4flake: ok but head office may have said it, but if it is unprosecuted and unlegislated, then seriously. it's a fairly frivoulous phrase to throw around
F4flake: hang on, if I unlock the bootloader the whole warranty is void?
Ryan B: That is correct as the phone has been tampered with.
F4flake: even though you provide the tool to do it officially?
F4flake: only the htcdev site says it "may" void the warranty. surely it'd be simpler if it simply stated that it absolutely would invalidate all your warranty?
Ryan B: It is there for the customers own use we do not promote rooting devices.
F4flake: also, I think you'll find it's not legal in the UK
F4flake: So let me get this straight and I'll leave you alone I promise.
F4flake: the act of using the htcdev official bootloader unlock function entirely invalidates your warranty?
Ryan B: Only if the bootloader is unlocked.
F4flake: Ok, I know I said I was well up for nuance, but is there a distinction I'm missing there?
F4flake: I was expecting a yes or no answer
Ryan B: No there isn't.
F4flake: Sorry Ryan, can you explain, only your answers appear to be somewhat ambiguous
F4flake: If the bootloader is unlocked, is the warranty void?
Ryan B: One moment please i am getting someone who can help you further.
F4flake: thank you ryan
It doesn't matter what HTC says. Consumer law > HTC's warranty.
Of course not, I'm just seeking clarification of what HTC are up to.
part 2.
Luke: Hi, Paul
F4flake: Hi luke
F4flake: Are you reading through or should I go from the top?
Luke: Just need a moment to read through this chat log, I understand you are not happy that unlocking the bootloader of your device voids your warranty, is that right?
F4flake: No, not as such.
F4flake: I'm seeking clarification as to what "may" void your warranty means.
Luke: Unlocking the bootloader of your device will remove the warranty.
F4flake: Ok, should that not be reflected at HTC dev?
Luke: The main reason for this is due to the fact you can perform administrative tasks on the phone, for example over clocking. This can be done. We cannot condone that this will be in warranty as any damages that may occur in the future may have been caused by you performing one of these actions.
Luke: The HTC dev site is there for developers
F4flake: Of course it is, but the developers will shortly not be there for HTC
Luke: What do you mean?
F4flake: So let me get this straight, The act of unlocking the bootloader voids warranty in its entirety?
Luke: Yes
Luke: All repairs will be chargeable
F4flake: Then I guess I will have to return my handset, inform my twitter followers and post the entire conversation on xda.
F4flake: I imagine there are a whole bunch of users world wide who will be interested to know they can no longer look to HTC for their purchases.
F4flake: Thank you for your clarification.
F4flake: I believe that's everything I need to know. Thank you for your time.
Luke: Thank you for your time Paul. I am sorry to hear that you are unhappy that opening the bootloader of your device will void your warranty.
Luke: I apologise I could be of no further assistance to you.
Luke: Is there anything else I can help you with today?
F4flake: Not yet, I will shortly be questioning the legality of that statement with my friendly neighbourhood consumer rights person. As I don't believe it will stand up under UK law, Has anyone tested it yet?
Luke: I wouldn't know that Paul.
Luke: Thanks for chatting with me today, Paul. To end our conversation, please click End Session. You’ll be invited to take a short survey which I’d be grateful if you took a moment to complete. Enjoy the rest of your day!
F4flake: cheers.
just because you spoke to one manager does not mean it is the same thing for the rest..i still think that if you return the phone to the original rom that came with the handset straight out of the box and yeah lock it if may depending on the issues you return the phone back i still think you are covered. now if software issue and i mean by flashing a new rom or kernel caused the phone and motherboard not to function correctly then fine that is understandable that your warranty will be voided. but if say the screen is damaged or say the LED light is not working then i feel your warranty should still be covered
Does kinda make you wonder though if unlocking the device through htcdev site was the right thing to do or not sometimes. either how i never had to send a phone in for anything major as i always take care of my phones..for others though that have issues maybe they should look into this in more depth...kinda makes you think twice when reading such threads if one should purchase a htc phone if they like to flash and stuff
Nice... They put their hands off everything, when the phone is unlocked on htcdev site... Some devs here should find the way how to unlock bootloader without htcdev as quick as possible... I want to use custom rom but with full warranty...
I will donate everyone who can do this... And I think many of us will... ))
Sent from my HTC One X using xda premium
Hey I s-offed my old desire and reflashed an old ruu before I sent it back for warranty repair.
They turned it around and gave it straight back.
Simply wanted to point out the "may" void warranty is infact "will" void warranty of they damn well feel like. Causing a pain in the ass.
So under the guise of being developer friendly they have in fact become far less friendly.
It's nothing we didn't know, but it should inform our consumer choices, it certainly will mine.
f4flake said:
Hey I s-offed my old desire and reflashed an old ruu before I sent it back for warranty repair.
They turned it around and gave it straight back.
Simply wanted to point out the "may" void warranty is infact "will" void warranty of they damn well feel like. Causing a pain in the ass.
So under the guise of being developer friendly they have in fact become far less friendly.
It's nothing we didn't know, but it should inform our consumer choices, it certainly will mine.
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Like i said. Kinda makes you wonder sometimes. This has kinda put me off HTC now..I did had my doubts but still thought to ignore due to the fact of my good run of looking after my phones. With sammy all you had to do is use a Jig reset your binary count and flash a stock rom to unroot and that was it warranty back. Bah i love my One X but reading all this kinda makes me wonder if getting a HTC is worth buying anymore..Hell iphones when you jailbreak you can reset them back unjailbreak and you still have your warranty.
Still love my HOX though and i have to make sure i even take more good care of my baby now more then
So if my power button falls off after 1 week and i have an unlocked bootloader, i have to pay HTC to repair my phone?
This is very interesting conversation. I purchased OneX few weeks ago and still am hesitant to unlock it because I very much dont like the idea of letting htc officialy know that I am unlocking the device, even though on htcdev it states that it may void the warranty.
If they would offer us a way to completely unlock the phone(including s-off) and then told us that it will void the warranty that would be a different story.
As for motherboard replacement, I had very similar experience. My last phone was HD2 (with android ofc) and because my hardware buttons got very worn off I took it to a local htc service (official) for repair. I wasnt claiming warranty because it expired so I had to pay for repair. After a day they called me and letting me know that diagnosis is over and that bill would be almost 300e...
They wanted to replace entire board because android was on the phone. When I asked them why they need to replace board since I only wanted to have a replaced flat cable, they told me that it is htc's policy to return the phone in factory condition. So they tried to force a procedure totally unnecessary and not requested by me wich would cost me almost twice the value of a used HD2. I just payed them 10 euros for diagnostics and left giving them a finger in my head.
If HTC actually tried to pull that stunt on anyone and got challenged in court, they'd lose and fairly quickly too.
All it takes is for one person to take them to court and they'll hopefully learn their lesson.
Their take on illegal software also has me interested.
"No Head Office have told us to say illegal as if any stock ROM is tampered with it's not supported by us."
However, CM9 is not a stock rom per say and therefore cannot be tampered with, correct me if im wrong there. So can we get away with flashing that?
Sounds all very vague to me there and in the UK they wouldnt be able to get away with those answers. Unless they can prove we damaged the phone, they have to repair it. If they want to geta round that then they need to clearly state that it "will" void the warranty.
The more I talk to the HTC online live support and read the conversations others are having with their advisors, the less I feel comfortable owning a HTC handset. They provide the HTC Dev tools to unlock the bootloader with ease whilst giving the impression through their FAQ and warning messages that it 'might' void your warranty. This makes people more comfortable and so they go ahead and do so. Then they completely shaft you when they sell you a faulty handset.
I liked the idea of the one x, I moved from a SG2 because I was excited at its power. I have the flickering issue like others on this forum, I can get passed that for now as it is software related I am sure but the way HTC are treating their customers trying to wash their hands of problems/turn a blind eye should there be any issues with the phone grinds my gears.
It is highly unfair to those people who won't go that extra mile to take legal action/threats of small claims court etc... or are clued up on their rights - they will get buggered by HTC. The SG3 is announced tomorrow and I feel from my many years using their handsets that it will be a far superior phone and will receive better customer service/attention from Samsung as I have before. I intend on switching as soon as the SG3 is released after my experience of HTC in the month I've been a customer.
I hope Samsung run HTC into the ground, taking their 'flagship' phone with them.
It is quite ambiguous, about warranty on hardware related.
I want to know:
* If an hardware issue is caused by a custom software (like kernel which overclock CPU) with an UNLOCKED bootloader, DOES the phone void the warranty ? I bet that YES.
* If an hardware issue is NOT caused by a custom software with a LOCKED bootloader, DOES the phone void the warranty ? I bet that NO.
Then the last case below can be controversial:
* If an hardware issue is NOT caused by a custom software with an UNLOCKED bootloader, DOES the phone void the warranty ? I don't really know.
What do you think about that ?
HTC are right to void any warranty concerning unlocked bootloaders, what company in their right mind wouldn't?
HTC whore said:
HTC are right to void any warranty concerning unlocked bootloaders, what company in their right mind wouldn't?
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One that doesn't want to contravene consumer law perhaps.
HTC whore said:
HTC are right to void any warranty concerning unlocked bootloaders, what company in their right mind wouldn't?
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Every PC manufacturer for example if i buy an OEM PC and install for ex. Linux on it i still have waranty
abc27 said:
One that doesn't want to contravene consumer law perhaps.
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How would you qualify overclocking? I think it's like using your phone to make underwater pictures - you have a camera, but you use it beyond its operational conditions. And when you hand them a phone that's dry but having signs of having been submerged, should they void the warranty?
Any of us should know that unlocking the bootloader voids the warranty. This was part of the deal when HTC made unlocking official.
Sent from my HTC One X using xda premium
tkolev said:
How would you qualify overclocking? I think it's like using your phone to make underwater pictures - you have a camera, but you use it beyond its operational conditions. And when you hand them a phone that's dry but having signs of having been submerged, should they void the warranty?
Any of us should know that unlocking the bootloader voids the warranty. This was part of the deal when HTC made unlocking official.
Sent from my HTC One X using xda premium
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The problem is the "may void"
JeckyllHavok said:
The problem is the "may void"
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What problem is that?!? It's the same statement as "If you fall off a 10 floor building you may die". Hoping that you might get lucky and be the one in a million that doesn't die, doesn't exactly put you on the brighter half of the mankind
Sent from my HTC One X using xda premium
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
htc have admitted this design flaw, so how they can even consider rejecting your repair on the basis of an unlocked bootloader is RIDICULOUS (HTC I hope you're reading this - your policies are ****ing stupid and you REALLY need to reconsider them, using somebody who has a brain, preferrably)
Please please please, DO NOT give up. DO NOT go off the phone, or leave them alone until they agree to fix THEIR design fault for free.
Rule 1 of sending a phone back to manufacturer: Lock the bootloader up again. At the end of the day HTC are a corporation, and will do anything they can to make sure they don't have to replace faulty units. This is why the EU have so many consumer protection laws, to stop this happening.
Not sure where you can go from here though, perhaps you can take it back to the store you purchased it from, and get them to replace it?
Relocking the boot leader wont help. They still know you unlocked it.
Tell them they had better have proof you damaged it or you'll commence litigation. What they are doing is illegal.
@OP I had the same issue. I waited 2 months or maybe even longer in the hope that a RUU for my phone would pop up, which it hasn't. I'm not sure if it's out now but i don't need it anyway.
I was on arhd 9.2.0 and got sick of my faulty unit, so without second thought i went to my provider with an unlocked bootloader and custom rom on my phone, sent it in and had it sent back to me two weeks later completely fixed. My warranty was not voided, they were even did a factory reset.
But then again, i live in europe and our laws help us. Just like with mobile internet, every contract now has unlimited data, due to the fact that anyone who would exceed a certain limit ended up paying a hefty some. Glad we have this internet issue out the way too
Good luck to you hope it goes well
lawrence750 said:
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
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I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Scare the rep using strong legal words, and say you asked some of your lawyer friends and stuff like that so you can speak to a higher person, remember to speak professional and don't use unpleasant/raging behavior and the rep will hopefully consider your situation and try to help.
I once bought a laptop at a large retailer and dropped the laptop and broke the screen the first day, and managed to get it replaced by speaking the to manager of the customer service although it was against the warranty, they're human after all and business is not always just business
Scan the WiFI HARDWARE FAULT thread for useful posts. Try going through an alternative service center. I got mine rejected by one service center and I got it fixed from another service center.
BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
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Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
I've sent in my HOX once before due to earjack problems (something stuck inside?).
I sent it in directly, unlocked, custom ROM, faux' kernal.
They fixed it for me and even replaced my battery for free!
They then returned my phone, stock, locked(not relocked).
And the IMEI number changed as well, basically a new phone.
Hmmm
shadehh said:
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
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You completely missed my point.
In the UK your statutory rights are with the retailer NOT the manufacturer.
BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
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to be fair it hasn't been said whether op bought it from htc or not
you are right though, i should have been more specific
mervlee said:
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
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Mods should inform You that there are a specific thread to deal about bad wifi signal. Do not create a new thread to inform us something that we already know.
Thanks
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
mervlee said:
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
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Well, it seems another thread blaming Htc brand.
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
I have a similar problem, i have yellow spots on the screen, and the service center denied the repair becose of the relocoed bootloader.
What we need to do is to find a way to make the bootloader say locked instead of relocked and everything will be ok.
I used to own a Galaxy S 2, that phone had a counter for custom roms, if you wanted to claim warranty all you needed to do was to reset the binary counter using the usb jig or a apk called triangle away.
mervlee said:
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
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Mate, you give your point of view about your problem, and I am giving my point of view about your post that in fact is what I said. So ifI you asking for respect for your point of view respect my point of view. As you say you are waiting for a reply so I do not understand why you post if you have not got an answer yet. I would see logical your post If you got a reply but you got not yet.
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
androidino95 said:
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
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I had a similar story, my HOX suffered bad wifi signal, and then unroted, relocked, sent to HTC and get it bak repaired for free. But it was on Spain HTC.