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So today I dropped my phone on a hardwood floor. I thought it was fine until i tried turning the screen on. The inside of my screen was cracked and everything was messed up. I filed a claim with asurion and I'll be getting the new phone Monday hopefully. I was wondering if anyone had any previous experiences with Asurion and would like to share? Did you get a new or refurbished phone? How was your experience?
last time i used them i got a refurbished phone but it seem like it was brand new
Personally any refurbished phone I got from any Tmobile source in the past ten years looked and acted brand new.
Sent from my SGH-T989 using xda premium
I got a new fascinate from them and it ran better than the original one. Using glitch kernel with the low leakage download. Could not run it on original phone. Anyway, have had three phones replaced thru them with zero issues.
Sent from my SGH-T989 using xda premium
Thanks guys. It makes me feel a little better that I will get a good device. I don't want to go though the hassle of returning it and waiting for another one.
How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App
$130 is the deductible, once it's filled it comes right out of T-mobiles warehouse just like a warranty exchange. Glad you were able to get it all taken care of so quickly. I'm so paranoid about my screen breaking.
G1ForFun said:
How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App
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I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.
Scyke said:
I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.
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I could imagine
I have insurance so that is why I asked....Although I really hope I never have to file a claim.
When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App
mightymike889 said:
When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App
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That's true for some, the whole truth is that sometimes they are a frankenstein of many bad phones. If you were here when the T989 forum kicked off, there was a ton of people sending their phones back for screen issues. You can bet those got circulated again as exchanges too. For me personally, I have sent back tons of replacements because they were not 100% perfect. Know that you can tell them if you have an issue and they will try to resolve it.
Hope that helps you get a balanced view of things.
Hello all!
I have a problem with the galaxy Gio of my wife. I discussed this issue on a dutch android forum but we didn't find the solution, so I want to try it on xda.
The problem:
The phone is extremely slow after unlocking (not all the time but randomly). It costs about 30(?) seconds to call someone, when typing a message the letters from the first word appear when she is typing the 4th word etc.
When I wait for a while then everything works fine. Its only the first minute (?) after unlocking.
The phone:
Everything is original (launcher, Rom etc) except the simlock, that is removed. Android version is 2.2.6, phone is 3months old.
What did I already tried:
Factory reset
Place all apps (there are just a few apps, I think 10) on internal memory
Formatted sdcard
Install fast reboot to reboot on every unlock, but that was really bad.
Kill all tasks every half hour by advanced taskkiller
Now before using the phone my wife clicks on "kill al apps" from "advanced task killer" and then it works fine.
I have a Gio myself also and works much faster then my wife's Gio. But I rooted, have no space left on internal memory , have a costum launcher and also simlock removed. So it would be more logical when my Gio is slower...
Who can help us please? Cause my wife wants to throw the phone through the window
It exists always, but not as long. All you can do is overclock wife's phone and change rom. Then it should exist shorter and rarely
I don't think overclocking will help.that much. If I overclock the cpu with 10% (that will be the maximum I think) then will it take 27seconds to call someone instead of 30seconds.... If you need the emergency number it will be far to late
I have never had that problem on my Gio, it's much faster then my wife's.
It is absolute not normal, is there something I can check?
You should try and take it to service. They might fix it for free.
Sent from my GT-S5660 using xda app-developers app
Jyrx said:
You should try and take it to service. They might fix it for free.
Sent from my GT-S5660 using xda app-developers app
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It's software problem. They would just change the rom from stock to stock... In my opinion, change her rom to CM7 for expample, and overclock CPU. It might help
I don't think they will repair it for free, because I removed the simlock. And it will costs weeks before I receive the phone back
Why is it a softwareproblem when I go back to factorysettings? When everthing is original everyone should have the problem I think?
No...
Believe me, you cant fix this yourself
Sent from my GT-S5660 using xda premium
But you think there would be no problem for service because of removing simlock?
Is there no other Gio known with the same problem?
They might not even see that..
Just dont tell them
Sent from my GT-S5660 using xda premium
But what WHEN they see? I have to pay?
[email protected] said:
But what WHEN they see? I have to pay?
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you shouldn't tell them you did this yourself, cuz then they will think thats the reason..
just dont tell anything about it.
if they need to repair the motherboard they wont see a sim unlock
Oké, thanks remco. I bought it online @kijkshop so I need to figure out how to give it for service. Direct to Samsung or to kijkshop.
Has anyone experience what time they need to repair? (because my wife needs her phone)
Hmm..
You can go to the "kijkshop" but they arent really specialists on this, so they might even give your bricked phone back without sending it to samsung..
But its the shop were you bought it, so...
Cant you see samsung service centers on samsung.com ?
Sent from my GT-S5660 using xda premium
I'll have to look. But I think I must bring it to kijkshop because I bought it there
[email protected] said:
I'll have to look. But I think I must bring it to kijkshop because I bought it there
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I would agree that this is a hardware issue and the phone needs to be replaced or serviced.
did you buy the phone outright, or was it with a phone plan?
if bought with a phone plan (never heard of the shop your talking about) then it should be replaced no problem...
just don't mention the sim unlock....will most likely not ever be noticed.
If indeed you have a 2.2.x. You might want to update.
Install the PC software Kies and update to the latest
Do not lose your warranty
I bought the phone without a plan.
Kijkshop is a dutch company of stores and can be translated as "lookshop". All products in the store are behind windows. You can look at the products and write down the productnumber on a card and give it to the man behind the desk. He will pick it up from behind the store. They sell almost everything you want. But there are working only 1or 2 people behind the desk (but don't ask them for product information )
The phone is updated by kies.
Now my wife don't wants to bring it back to service because she can't mis her phone (or exactly facebook on her phone )
Guys I need some suggestions. About 2 weeks ago I dropped my S3 and smashed the screen. So I used my insurance and ordered another one. I absolutely loved my S3 before......
But the new one that they sent me is absolutely slow and laggy and its driving me insane! Everything I do takes a tiny split second longer than normal, but after a while it gets very annoying. Especially since I know what a perfect working one feels like.
When I press the side button to unlock the phone, its laggy lighting up.
When I swype to unlock the phone, its laggy getting to the home screen.
When I hit the bottom home button, its laggy coming back.
You get my drift...
My original was super quick and snappy, and now this thing is driving me nuts.
What would you suggest that I do? Its been this way right out of the box.
Thanks for any suggestions!
tckelsey said:
Guys I need some suggestions. About 2 weeks ago I dropped my S3 and smashed the screen. So I used my insurance and ordered another one. I absolutely loved my S3 before......
But the new one that they sent me is absolutely slow and laggy and its driving me insane! Everything I do takes a tiny split second longer than normal, but after a while it gets very annoying. Especially since I know what a perfect working one feels like.
When I press the side button to unlock the phone, its laggy lighting up.
When I swype to unlock the phone, its laggy getting to the home screen.
When I hit the bottom home button, its laggy coming back.
You get my drift...
My original was super quick and snappy, and now this thing is driving me nuts.
What would you suggest that I do? Its been this way right out of the box.
Thanks for any suggestions!
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Root it and install a custom ROM, most of them will make even a good device feel umpteen times better. If it's still running poorly after you've tried a few ROMs then box it back up and take it to a store or call the insurance company back and explain the problem.
Esoteric68 said:
Root it and install a custom ROM, most of them will make even a good device feel umpteen times better. If it's still running poorly after you've tried a few ROMs then box it back up and take it to a store or call the insurance company back and explain the problem.
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Thanks, yea ive thought about rooting it. Ive just never rooted a phone before so I was hoping there was something I could do that was basic and might fix the problem.
It seems unlikely it's a hardware problem. I'd start with a factory reset and see it it's still laggy, then slowly install apps until you figure out what's slowing down the phone.
I'd guess something in the background is grabbing CPU cycles.
update?
lviv73 said:
Take the phone apart,take out the internals,put a bomb inside it and send it back to them,that will let them know not to ship defective phones.
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I also heard it's a great way to get sent to Guantanamo bay
yousefak said:
I also heard it's a great way to get sent to Guantanamo bay
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Don't worry our president will let him out.
Just out of curiosity, did your replacement device look brand new...or did it look refurbished? They say you cant tell, however, i do know from experience that refurbished phones can show some damage. The reason i'm asking is because the Galaxy SIII is so new i would find it amazing that they already have refurbished devices to distribute on insurance claims. If it was brand new you would know. I would call sprint or your insurance provider and demand a new phone if the lag doesnt resolve itself. Sprint charges almost DOUBLE the price for insurance on the galaxy SIII compared to many other devices. I would be pissed if i didn't get a prefect SIII.
Also, I would strongly advise picking up an OtterBox case for your SIII, those things can keep your phone safe during a nuclear war.
RealTic said:
Just out of curiosity, did your replacement device look brand new...or did it look refurbished? They say you cant tell, however, i do know from experience that refurbished phones can show some damage. The reason i'm asking is because the Galaxy SIII is so new i would find it amazing that they already have refurbished devices to distribute on insurance claims. If it was brand new you would know. I would call sprint or your insurance provider and demand a new phone if the lag doesnt resolve itself. Sprint charges almost DOUBLE the price for insurance on the galaxy SIII compared to many other devices. I would be pissed if i didn't get a prefect SIII.
Also, I would strongly advise picking up an OtterBox case for your SIII, those things can keep your phone safe during a nuclear war.
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If its refurbished it will have a sticker under the battery near the IMEI & S/N information with a date when it was refurbed... u can also look under ##786# under "reconditioned status"
I just got a replacement a few hours ago
U just hated those ink spots
My replacement I think it's new
I got it from best buy
The only problem I have is that the usb port is really square on the cover and kinda sharp too
Also on my box there's a sticker that says updated
What does that mean
Sent from my SPH-L710 using xda premium
gtuansdiamm said:
I just got a replacement a few hours ago
U just hated those ink spots
My replacement I think it's new
I got it from best buy
The only problem I have is that the usb port is really square on the cover and kinda sharp too
Also on my box there's a sticker that says updated
What does that mean
Sent from my SPH-L710 using xda premium
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it means you have one of the latest if not the latest ota update.
Awesome
Sent from my SPH-L710 using xda premium
go into settings, about device and you can check if its refurbished that way easily
Where there
Sent from my SPH-L710 using xda premium
Today i was playing some game and all of a sudden my samsung galaxy nexus just shuts down. And it doesnt start no matter what I do. I tried to remove the battery, charge it for a while, connect to my laptop thru usb etc.. nothing is working. Its just 5 month old. Somebody please help me. Also, the mobile becomes very hot when put for charging, dont know why..
Please please please help me..
Hi
my wife's phone had exactly the Same thing (during game) and hard bricked, I had to change eMMC chip for it to start up!
had to Spend almost half of The value of handset to have it repaired...
seems a bug...
I suggest you try omap flash, if it didn't work try replacing eMMC chip
sri86 said:
Today i was playing some game and all of a sudden my samsung galaxy nexus just shuts down. And it doesnt start no matter what I do. I tried to remove the battery, charge it for a while, connect to my laptop thru usb etc.. nothing is working. Its just 5 month old. Somebody please help me. Also, the mobile becomes very hot when put for charging, dont know why..
Please please please help me..
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Click to collapse
Could it be heat-related? Maybe try letting it cool off for a while then turning it on...
@yrashidi - I have no clue how to do it. Can you please help me probably woth a few lins n steps to do? my mobile is not even detected wen i connect to laptop. so worried
@fairct - its heating up when i put it for charging. even trying to start after it cools downs is of no help. it just doesnt start up. nothing at all shows up on screen, not even charging symbol when put for charging.
Hi
I really have no idea ! a repair shop did it for me, changed eMMC chip and after that phone turned on but IMEI was unrecognizable and he had to do some other thing to fix baseband, etc.
Try this:
http://forum.xda-developers.com/showthread.php?t=1760787
Umm send it back an get a new one as its only 5 months old, have you ever heard of a warranty, seriously what planet do people come from these days.
Sent from my Galaxy Nexus using xda premium
slayr76 said:
Umm send it back an get a new one as its only 5 months old, have you ever heard of a warranty, seriously what planet do people come from these days.
Sent from my Galaxy Nexus using xda premium
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I bought it from USA.. And currently, I stay in India. Shipping from India to USA and getting it back itself would cost a lot. Thats why, checking for alternate solutions. I guess India Samsung will not replace with warranty..
ultrajam said:
You've to ask for repair it under the warranty, or ask for a new one...
If we were talking about some apple product, the warranty can bring you some problem, but Samsung is pretty legal with this cases.
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I bought the phone from USA. I am currently in India. Do I have to ship the phone from India to US? Or can India Samsung can help me?
Hi guys, I have a weird problem and I need your advice.
My brand new galaxy Note 3 Sm-N900T is having screen blackouts....
Its like after the screen timeout the screen goes off and then when I press the power button it doesn't go back on again.
Or if I turn the screen off it doesn't go back on again... the buttons are working the sounds are on, I can answer calls and everything but the screen is black.
If I play with it (pressing power or home buttons) for a while it comes back on. Sometimes the phone restarts (rarely, I think because i press power button).
I have tried everything from playing with settings to wiping the cache and resetting the phone few times.
It looks like its a software issue to me, or maybe sensor.. but i think that when power button is pressed the screen should turn on regardless of sensors.
I do have the custom S-Case but I had the issue even before I got that.
Now.. I have few choices :
1. Go to t-Mobile and get a replacement.. probably refurbished, not a fact that the problem will away because I heard of lots of people having this issue ...
I of course do not want to do that.. I have this phone for less than a month.
2. Wait for KitKat....
3. install some kind of custom rom and see if problem goes away.
If anyone can help, Id really appreciate it.
I would do an exchange.. you paid good money for it and a defect is a defect, I wouldn't depend on a 3rd party patch for this
Sent from my SM-N900T using Tapatalk
?
go to the store for change this defective note.
This may be jelly bean bug... Lots and lots of people report the same problem...
If I replace my piece I will probably get a refurbished one with a great chance of having this or some kind of another problem......
Keda_P said:
This may be jelly bean bug... Lots and lots of people report the same problem...
If I replace my piece I will probably get a refurbished one with a great chance of having this or some kind of another problem......
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sucks man.
I know on my htc onei have the purple camera problem but everything else was fine. they had to send me 2 replacements because the first one had a yellow screen and worse camera then mines.
Tmobile doesnt even check there replacement. Most of the time there phones that people traded in. And all they do with those is a power on check.
Now if you just got the phone and within the 14 exchange you can take it to the store and get a brand new one.
Had it for more than 2 weeks now.. since i was always playing with it i did not notice the problem .. (the screen was always on).
I called Samsung and Tmobile. I told tmobile that samsung said i have a defective phone. so Tmobile is sending me a "Like new" phone meaning that someone returned it within 14 days. I get to check it and if i dont like it i will just send them their phone back. and suddenly mine doesnt do the problem for 30 minutes lol.. maybe it got scared. Personally i think that KitKat would fix it.
Any force closes? I had this problem too untill I stopped using the crapy My Magazine bloatware, which was also sometimes force closing...
Sent from my SM-N900T using Tapatalk
No, no force closes, but one time it was funny, a little bit of status bar appeared from the bottom and on top it was a little bit cutoff.... like someone slid the screen up few pixels.
And whatever was cut just came from the bottom. Its weird... for $700 phone it should be flawless... I hope they dont send me crap phone and i hope they dont send my phone to someone else.
How can i get rid of it to see if that was the problem?
My phone works perfect and I had if since the first week they came out. .. It's not a jellybean thing you phone has a problem. ..
Sent from my SM-N900T using XDA Premium 4 mobile app
djtheraven said:
My phone works perfect and I had if since the first week they came out. .. It's not a jellybean thing you phone has a problem. ..
Sent from my SM-N900T using XDA Premium 4 mobile app
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I figured id try to reflash (not data reset, but reflash via Kies) so far so good no problem.
The whole thing looks like soft prob, not hard.
If it comes back Ill let you know. This could be a nice fix if works.
I'm in nyc, and my local store called the warrenty center and got me a brand new SGS2 one time. It still had all the blue plastic in the sim card and sd card slots, and plastic on the screen. So I'm know they can request it, just depends on your store if they are willing.
Sent from my SM-N900T using Tapatalk
Keda_P said:
I figured id try to reflash (not data reset, but reflash via Kies) so far so good no problem.
The whole thing looks like soft prob, not hard.
If it comes back Ill let you know. This could be a nice fix if works.
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Click to collapse
My sgs2 had problems out of the box. After I installed custom ROM they went away. It does happen. Restored stock via Odin, still no problems. Sometimes the software doesn't flash correctly from the manufacturer.
Sent from the phablet of the year!
noobtoob said:
My sgs2 had problems out of the box. After I installed custom ROM they went away. It does happen. Restored stock via Odin, still no problems. Sometimes the software doesn't flash correctly from the manufacturer.
Sent from the phablet of the year!
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Well, I dont know what to think anymore... Looks like the problem persists but happens so rare that without the past I wouldnt notice it.
This makes me believe that with KitKat it will probably disappear. If soft changes cause this to go away or be less it means (to me) that the phone is not defective. New phone is still on the way, to bad I did not purchase it at local store... I did it online, so there is no one to yell at.
It will arrive on Feb 6th so I have plenty of time to test my phone, with some luck KitKat will roll out during this time and then I will be able to definitely see. And if new phone is cool I have the option of exchange anyway .
Thank you all for your help, keep posting, its an interesting issue.
:/
Phone went worse and worse everyday ... now the S-Pen "Air Command" doesnt pop up, several weird disfunctions...
Waiting for the replacement.