[Q] Wifi Error - Will not activate - Desire HD Q&A, Help & Troubleshooting

Hello everyone.
I'm having the same issue as quite a LOT of DHD owners, the same issue that seems to have no actual answer (I've done a lot of searching).
I get an Error whenever I try to turn on my wireless or wireless hotspot.
I have a non-rooted, no custom-ROM, Unlocked, Telus coded HTC Desire HD updated to Android 2.3.5 w/ HTC Sense 3.0. I am currently on Rogers Wireless, but the problem started while I was with Telus. I've spoken with Telus techs already, and the ones I've spoken with are completely incompetent and I'm really not sure why they work in that department. (I know it's mean but I know for a fact that most, if not all, of the Telus agents are 3rd party contracted employees that work for a contact centre, and they only get, and use, information that is provided by Telus. Most of the information is useless for these kind of issues.)
I noticed my wireless acting strange after the update came out (yes I know it was a long time ago). I had gotten the error half a dozen times, but a soft reboot would always fix it. I didn't unlock my phone until February, 2013. The issue started in... June or July 2012, I think..
I dropped my phone a couple times, landing on the left top hand corner once or twice, didn't get an error. Then one day I just wasn't able to get my wireless to work at all. Tethering worked fine until I unlocked it and moved from Telus to Rogers.
I've been unable to use wireless connectivity for half a year now, and after switching to Rogers Wireless (Telus doesn't cover the area that I now live in), I lost the 5gb data plan that I had, and only have 1gb data per month. I am quite a power user, and I now really need wireless connectivity so that I don't have to worry about going over my data limit. Sad to say but Rogers has terribly expensive plans.
I have tried:
-Cleaning battery cover contacts
-Hard reset (removing battery & waiting a few minutes before turning back on)
-Factory Reset (once, but now I'm afraid to lose all of my contacts that I can't seem to figure out how to back-up [if anyone has any advice on this off-topic, it would be nice to hear about that])
-adding IP/Gateway configuration
-Opening a ticket with HTC (I haven't had a reply from them in a week)
-Speaking to the [unknowledgable] techs at Telus
-Google
-Many android forum searches, including XDA, that lead to no actual answer, or answers that lead to custom ROMS (Which I'm trying to avoid because I can't seem to figure out how to properly install one)
I don't know what else to try, I love this phone and I don't want to have to spend $600 for a new one. (I hate contracts, and I'm currently on a month-to-month with Rogers Wireless)
If one of you can solve this problem, I swear I will give you all dah loves. :3
-MrPhooey

Try buying a new battery cover and sim cover can work sometimes.
Sent from my Reborn Desire HD in another dimension...
That thanks button doesn't bite

HTC finally got back to me with a decent reply. The one who emailed me advised that I try a Wipe Cache Partition. I haven't done that yet, so I'm going to try and see what happens I suppose.
Update: Still nothing. Will have to try something else.

Hey Phooey. I have a similar issue with my DHD and people have been about as helpful as they can be without a logcat to search for errors. Here is the thread I started on my issue: http://forum.xda-developers.com/showthread.php?t=2269203. Tried to get HTC to fix it but they were no help at all.
I suggest you make a logcat and attach it to this thread so a dev can peruse it and hopefully help you out.

I'll definitely try that. I read through your thread and I'm starting to think that it could possibly be a hardware issue with my phone as well, seeing as the problem didn't start until I dropped it without the case on. I'm just happy DHDs have a nice sturdy construction.
Sent from my HTC Desire HD A9191 using xda app-developers app

Make sure the "flash" panel is secure (gps antennae are behind it - wifi too maybe, not sure). Tethering can be detect by a phone network so wouldnt surprise me if they could stop it too! Contacts can be automatically backed up with your google account in settings/accounts/google and make sure contacts is ticked, as a secondary precaution you could use something like "my backup" off google play to backup things like contacts calendar entrys call log etc and also the apps you have installed.
https://play.google.com/store/apps/details?id=com.rerware.android.MyBackup
If you go down the route of rooting you could try different roms to see if the problem persists across severel roms and if so then that would indicate a hardware issue

hello....
i have htc desire hd.
it is showing wifi error since i have dropped it from my hand.
since then i have tried something but did'nt work.i don't how to solve it.
if someone knows the solution for it then plz help.
THANK YOU!!!!!!

Hello all, am looking for a parnter who knows how to repairs phones and who is ready to extend his or her business in Sierra Leone, West Africa.
Josephus Sankoh
+23276546804
[email protected]

Exactly what has happened to me and my old (but faithful) HTC Desire. Did you get a solution?
(I am going to try this htcdesireforum.com/htc-desire-troubleshooting/wifi-'error'-after-installing-android-2-2/msg9369/#msg9369 )

Dialling a code worked for me.
Mr_Phooey said:
Hello everyone.
I'm having the same issue as quite a LOT of DHD owners, the same issue that seems to have no actual answer (I've done a lot of searching).
I get an Error whenever I try to turn on my wireless or wireless hotspot.
I have a non-rooted, no custom-ROM, Unlocked, Telus coded HTC Desire HD updated to Android 2.3.5 w/ HTC Sense 3.0. I am currently on Rogers Wireless, but the problem started while I was with Telus. I've spoken with Telus techs already, and the ones I've spoken with are completely incompetent and I'm really not sure why they work in that department. (I know it's mean but I know for a fact that most, if not all, of the Telus agents are 3rd party contracted employees that work for a contact centre, and they only get, and use, information that is provided by Telus. Most of the information is useless for these kind of issues.)
I noticed my wireless acting strange after the update came out (yes I know it was a long time ago). I had gotten the error half a dozen times, but a soft reboot would always fix it. I didn't unlock my phone until February, 2013. The issue started in... June or July 2012, I think..
I dropped my phone a couple times, landing on the left top hand corner once or twice, didn't get an error. Then one day I just wasn't able to get my wireless to work at all. Tethering worked fine until I unlocked it and moved from Telus to Rogers.
I've been unable to use wireless connectivity for half a year now, and after switching to Rogers Wireless (Telus doesn't cover the area that I now live in), I lost the 5gb data plan that I had, and only have 1gb data per month. I am quite a power user, and I now really need wireless connectivity so that I don't have to worry about going over my data limit. Sad to say but Rogers has terribly expensive plans.
I have tried:
-Cleaning battery cover contacts
-Hard reset (removing battery & waiting a few minutes before turning back on)
-Factory Reset (once, but now I'm afraid to lose all of my contacts that I can't seem to figure out how to back-up [if anyone has any advice on this off-topic, it would be nice to hear about that])
-adding IP/Gateway configuration
-Opening a ticket with HTC (I haven't had a reply from them in a week)
-Speaking to the [unknowledgable] techs at Telus
-Google
-Many android forum searches, including XDA, that lead to no actual answer, or answers that lead to custom ROMS (Which I'm trying to avoid because I can't seem to figure out how to properly install one)
I don't know what else to try, I love this phone and I don't want to have to spend $600 for a new one. (I hate contracts, and I'm currently on a month-to-month with Rogers Wireless)
If one of you can solve this problem, I swear I will give you all dah loves. :3
-MrPhooey
Click to expand...
Click to collapse
----
I had the same Wifi error on my phone when I try to turn ON it showed me "Error" . MAC Address was also showed " unavailable ".
Try dialling *#*#526#*#* on the phone keypad. This worked for me.
HTC Desire HD A9191 (Ace) DHD Gingerbred 2.3.5 Stock ROM

Related

HTC Desire FOTA update 1.21.405.2 PROBLEMS

Hi everyone,
Latest Desire update has ben bringin a lot of problems to a lot of people. Apparently Wi-fi is not working properly, missing apps in the market which are already installed on the phone, battery issues....to name few. This affects branded and non branded phones...as far as I know.
I already contacted HTC and Vodafone (because in this case my update came thru Vodafone with a different firmware number but in fact it's exaclty same update) and they are sending me back and forth to each other. Bad service... Both companies are not willing to help at this moment.
A good example are ADW Launcher and LauncherPro. Both launcher can't be found in the Market anymore (check comments on developer's websites). People are downloading apks from their websites directly. Also QuickSettings is not to be found anywhere.
Wi-fi is not working for some of us.
And some people mentioned that battery life has dramatically improved/got worse.
WHAT'S HAPPENING?!?!?!?!
Has anyone experienced similar problems??? And better one....does anyone has a solution? Preferably without having to root your phone.
Quite a few problems here already mate
Endless problems. My phone will now loose it's connection to Orange. I have to reboot the phone to get it back. Sometimes it takes 3 or 4 reboots. Switching to Airplane mode only works sometimes, but usually results in my phone then telling me I do not have a SIM card inserted! Poor. Every time this happens, Wavesecure thinks someone has swapped my SIM out, and locks the phone up. Had to remove wavesecure (which is actually ridiculously easy so I wont be putting it back on) and I miss most of my calls.
Factory reset my phone in anticipation of what I knew HTC support would say. Did not put on any apps, left it as factory reset, all default settings, did not set google sync up. 7 hours later...no signal. SIM card works just fine in every other handset I've tried.
Phone is going back to HTC on Monday. If it returns in the same messed up state, i'll be looking at getting it rooted and having a proper radio and customr 2.2 ROM installed. I decided against rooting to avoid any bugs/issues. Seems that it's the likes of XDA and MoDaCo devs who know what they are doing more than HTC do. But I am new to Android. Lesson learnt.
I've had about 19 phones since 1998, and this is by far the most expensive, and the first one that has struggled with actually being a phone. Pathetic. HTC you'd better shine with your customer support. I have two friends with HTCs on pre-order on the strength of this phone. Mess this up and they'll cancel their orders and I can't blame them.
Motorolla anyone? Can you make and recieve calls on them? Yes? Hmmmm.......
I have updated my Desire which has not been altered in anyway and it now has a nifty text count next to the persons name whom the conversation is to. However my Desire now has to load to conversation and texts every time instead of previously just popping up. It also lags when i send a text when it updates the conversation. Is there any way round this as the phone was perfect until this why fix what was not broken
Has anyone had problems with their GPS since updating? Mine wont work at all now :-(
Erm.... this is a little embarrassing but I feel I need to own up to prevent misleading anyone. As mentioned in my earlier post in this thread, I have arranged with HTC customer support to send my Desire back for repair. They pick it up Monday.
I bought a cheap £10 phone to keep me going. It arrived this morning. I put the SIM card in and powered up the phone.
"No SIM card instered" was the message it greeted me with. After numerous power-up and power downs, and some SIM card hoakee-coakee, it finally recognised the SIM card......then dropped the signal to Orange. EXACTLY what my HTC Desire did.
Doh.
I had tried the SIM card in another phone (my girlfriends Blackberry) when the problems first started and it had worked straight away. But the SIM card seems to be random in it's failures. Should have tested more rigorously.
Sorry guys but in my instance it seems I have simply a faulty SIM card. The first one I have ever had go wrong in 12 years, but there you go. I was too fast to blame Android/HTC.
Weird. I have none of these issues.
My WiFi works fine.
I don't know about missing apps, my phone came preloaded with 1.21.405.2
Also, my battery is AMAZING. Right now it's on 70% While it's not been charged for 10h 40m 33s. And that is with 3G and quite some instant messaging.
And I just searched the market for ADW Launcher and LauncherPro. Could find them both.
Hi,
I updated my desire yesterday and since then i cannot send texts and constantly seem to be on 'limited' service or a very weak signal. i am on 02 as are other members of the household who are not experiencing any problems.
I've tried the quick fix of putting it in airplane mode but makes no difference what-so-ever.
wnp_79 said:
Endless problems. My phone will now loose it's connection to Orange. I have to reboot the phone to get it back. Sometimes it takes 3 or 4 reboots. Switching to Airplane mode only works sometimes, but usually results in my phone then telling me I do not have a SIM card inserted! Poor. Every time this happens, Wavesecure thinks someone has swapped my SIM out, and locks the phone up. Had to remove wavesecure (which is actually ridiculously easy so I wont be putting it back on) and I miss most of my calls.
Factory reset my phone in anticipation of what I knew HTC support would say. Did not put on any apps, left it as factory reset, all default settings, did not set google sync up. 7 hours later...no signal. SIM card works just fine in every other handset I've tried.
Phone is going back to HTC on Monday. If it returns in the same messed up state, i'll be looking at getting it rooted and having a proper radio and customr 2.2 ROM installed. I decided against rooting to avoid any bugs/issues. Seems that it's the likes of XDA and MoDaCo devs who know what they are doing more than HTC do. But I am new to Android. Lesson learnt.
I've had about 19 phones since 1998, and this is by far the most expensive, and the first one that has struggled with actually being a phone. Pathetic. HTC you'd better shine with your customer support. I have two friends with HTCs on pre-order on the strength of this phone. Mess this up and they'll cancel their orders and I can't blame them.
Motorolla anyone? Can you make and recieve calls on them? Yes? Hmmmm.......
Click to expand...
Click to collapse
Good luck with HTC's crappy repair centre. Mine's been in three times and they've sent it back once with dust under the screen, and once with a scratch -- every time taking longer than a week.
Still having problems here-the signal is loads better today but still cannot send or recieve texts...the odd one will get through but thats after its been sat retrying for half an hour.
Can make and recieve calls no problem.
Have also noticed the display is very slow to respond on a swipe, sometimes takes several attempts to move between homescreens.
I wish I'd not bothered with the update...if it ain't broke.....

dropped calls/no signal

Hi all, i know this is a well talked about subject as i have done numerous google/ask searches, i find an awful lot but don't really seem to get any answers, over the last week i must have read hundreds of pages so please anyone who is going to tell me to google this problem, please don't as i have until i could scream lol......anyway, this is the problem i am having......
Hubby bought the HTC desire on ORANGE but then decided he wanted an iphone4 so he gave his desire to me, i am a vodafone user, as we have teenage children and the freedom/family packs are such good value, i wanted to stay on vodafone so i got the phone unlocked with an unlock code at my local mobile fone shop...hubby had never used it as a phone, just as a gadget to mess about on so we weren't aware there was any problems.... the problems i am having are these...i can't get the phone to hold a call, if i use wmcda only mode, its slightly better and i can usually get a call out but it will drop out if i stay on the line to long, if i use gsm only then i can't get a call out at all, the phone stays silent for a few seconds and then just drops out......on both settings the signal is fluctuating like mad and often gives me a x where my signal should be, i love the phone as a gadget but at the moment im not getting much luck with it as a phone.....a few things i thought may be to blame are
could it be the way the fone shop unlocked it??
i have used the same sim card (voda) for around 4+ years, could i need a better sim???
could it be because all the settings on the phone belong to orange and arn't set up to use on voda??
i have read on a few sites where people have returned these phones only to be given another one that has the same issues where others have recieved another hand set and the problem is solved but some people say they have no call dropping/signal issues at all and love the phone....im confused, i have been looking around the site and seen peopl are using custom roms and/or debranding the phone, could that help with my issues??
if anyone can help me i would really appreciate it ...
thanks in advance
emma......ps sorry for such a long post
Try with another SIM card. If it works, then your current SIM is broken, if it doesn't work, it's most likely the phone causing problems.
Sent from my HTC Desire using XDA App
How did you get the phone unlocked, if it was with code, which is the most common method you shouldn't have any problems?
yes it was with a code, apparantly they get those codes from HTC themselves, i did try an orange sim card in it, it wasn't much better, my sim card can't be broken as i have it in my old iphone 2g, which i have had to go back to at the moment, HTC will get my phone very soon to have a look at as ups have just picked it up, i'll post back when i have my new/repaired device....thanks

[Q] HTC Desire reboot bug

sry for starting another thread about the known reboot bug but I have some questions and don't want to read 40 pages in other threads.
I am experiencing this problem since the update to 2.2 or maybe some weeks later, dont remember exactly. My desire reboots if I try browsing the internet over 3G/HSDPA I cant even load 2 pages or anything it crashes after about 1-2min in the browser. Over wifi there is no problem. I updated the firmware today but now it does not fully reboot, it gets stuck on the HTC logo(not the quietly brilliant one), so i have to remove battery to get it started. Its a stock desire nothing rooted or something it has no branding and i only installed some apps of the market.
Now my questions:
1)Was anyone able to fix this problem with rooting or applying a custom rom (or radio update)?
2)I bought it on amazon, does anyone have experience with their repair service (time, or will they send me a new one if asked correctly)?
3)I live in Austria, anyone knows how long the repair over HTC will take or where it will be send to?
thanks in advance and please excuse my bad English
Everyone else had to read the other pages...
Never had the issue myself
I read the last 10 pages and most people say its an overheating problem but mine is definitely a radio issue. Also I haven't read anything about trying custom roms or something, that's why I started this one. The other thing is that most users here are from UK or somewhere and I don't think that the customer service of HTC is the same in each country
1) HTC Desire has the reboot problem even when it doesn't appear 'warm'
2) Problem seems related to CPU activity (and therefore perhaps heat)
3) Definitely worse with GPS enabled
4) Hard reset - not fixed
5) Reflashed to Froyo .. not fixed - unlikely to be software related
6) Happens with no SIM card playing games
7) My Desire was bought from ebay (new) so no chance of repair (unless I send it to T-Mobile in Germany)
8) Bought a Samsung I9000 Galaxy S - problem fixed
9) Anyone want a part working HTC Desire?
Why did I buy from ebay .. because HTC have done an exclusive deal with Telstra for the HTC Desire in Australia and as a matter of principle will not use Telstra (an organisation that gouges its customers and competes unfairly) and even though the Desire handset is unlocked, the Telstra version is 850Mhz radio not 900mhz like all other Australian carriers use out of the metro areas.
It's always good to read through as your question is most likely already answered.
Now imagine if someone else comes after you and decides you know what I cant be bothered to read through thread I will just make another one.
The whole place would be flooded and spamed with one same question. Please don't be lazy.
Sent from HELL using XDA App

Many problems with my One X recently

Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
You could try to flash the latest RUU, some who had WiFi problems now say they are fixed.
Won't hurt to try.
RUU can be installed on stock locked devices, so maybe something to look into?
You can get the RUU from my Dropbox link.
http://db.tt/eYSlILnf
Enter fastboot on phone,
Plug in usb cable to phone from PC
Should now say fastboot USB on phone
Double click RUU on PC to install
from my HTC One X using Tapatalk 2
PCServe said:
Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
Click to expand...
Click to collapse
Since your on 1.29.401.11 you can flash the 2.17.401.2 RUU which is the latest from htc. You dont have to be htc dev unlocked to flash it. It might fix the radio issues that you are having. If not it might be a hardware problem so you would have to send it to htc. I have never sent any of my htc phones back for a fix (touch wood) so i cant comment on that.
You can find the RUU In this link http://forum.xda-developers.com/showthread.php?t=1543604 The thread does have mirrors for the RUU if you dont have a file factory account.
Hope it helps :cyclops:
Thank you so far! I just flashed the new RUU, but it didn't fix any of my problems.
The worst about this is, that I didn't know that a factory reset is performed during the process, I thought it's just like installing the automatic updates, so I didn't do a backup of my latest data. I don't blame you for that, I should have thought of that before flashing the new RUU version.
Anyways, I guess I will have to send my phone to HTC to fix the problems.
HTC say their max turn around time is 1-2 weeks I'd give it 3 just to be safe and plan from that.
Another problem I have now after the RUU update: My phone is always saying "Damaged phone storage" and it is asking me to format the sd card. If I click cancel nothing happens, but I can't access the storage at all. If I connect the phone to the PC it doesn't give me the option to choose "Disk Drive", there is just "Charge only", "USB Tethering" and "Internet Pass through".
As I have some important data on the storage, I need to access my phone storage before sending my phone to HTC or formatting it.
Any ideas how to resolve this?
EDIT:
I just tried to connect to my Media Link HD and it works perfectly, still I cannot connect to my home wifi network. This is a bit weird, as the Media Link HD connects to the phone via wifi as well, doesn't it?
Hi
PCServe said:
Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
Click to expand...
Click to collapse
Sounds like the antenna connection hardware fault that also can affect the GPS antenna. See the start of this thread for info. http://forum.xda-developers.com/showthread.php?t=1688538
Flashing ROMs is not going to fix it, it is a known hardware fault. I'm wondering if your phone has run hot or has been stressed/bent, for example in your pocket, this potentially causes the broken antenna connections and might also have caused the yellow spot.
Regards
Phil
After another hard reset the wifi is working again, still having the GPS problems and the yellow spot though.
I actually don't think I ever bent the phone, of course I carry it around in my pocket, but that's what a phone should be made for, right? However, if it was bent in any way will this cause any problems with a warranty claim? The yellow spot doesn't really bother me as it is barely visible, but I have purchased Navigon a while ago and I would like to use it with my One X now, so I wanted to send the phone to HTC sooner or later to get it fixed.
The other day I tried to use Navigon on a short trip (around 20 miles) without expecting a GPS signal at all.
After like 5 Minutes it suddenly picked up a GPS signal and Navigon worked fine for approximately 10 miles. Then it suddenly just stopped again.
Is this really a hardware issue? Any ideas how to probably get it fixed without sending it to HTC?
If a flash of new ROM and hard reset doesnt fix your problems, its most likely hardware issue. Like everyone said, just send it back to HTC.
One x is a crap phone. Worst HTC device ever
Sent from my HTC One X using xda premium

[Q] 2 Stock HTC One M8's compasses unresponsive after 4.4.3 OTA

am I just astoundingly unlucky or is there a problem ! My first M8 (new last week on a 2 yr contract from Vodafone via carphonewarehouse) arrives through the post from CFW warehouse and I happily use it for a week...i apply all the updates, all is good. Then I go to use a nav app on a walk and find it's not turning. googlemaps the same, no compass apps are working either. I return it to a CPW store on Monday and swap it for a new one. Googlemaps looks ok instore so I walk away.
That day at home I start playing and find the compass needs constant calibration so I suspect a problem and log a call with HTC. That night, I accept the 4.4.3 OTA update and immediately following that, the compass now locks up as it did with the first one.
Logged the extra info with HTC and they took me through a factory reset, cache wipe, safe mode...still same problem.
THe compass will occasionally rotate on first opening googlemaps but within seconds will 'lock' up and refuse to move unless you navigate away from the app and back again..at which point it works a few seconds then locks up again.
Anyone else got a stock M8 experiencing the same problem ? can't be just me surely ! It wasn't until this M8 that I even had the need to calibrate the compass and I've had loads of HTC's in the past..
Ant.
Hi Ant,
I have exactly the same issue. No amount of 'resetting' will fix it. The compass is off by 90 degrees and then freezes completely after a few seconds. I've only noticed this as I write 'Metal Detector' apps for Android and couldn't figure out why nothing was working properly on my new M8. The magnetics on X, Y and Z are completely screwed up, see my post here if you're bored http://www.basic4ppc.com/android/fo...applications-using-the-magnetic-sensor.45170/
Coincidentally, I also got my phone last week from the Carphone Warehouse as well...
Chris
---------- Post added at 04:20 PM ---------- Previous post was at 03:55 PM ----------
Also I've just ran the Hall-Sensor Test using HTC's inbuilt test function. If you type *#*#3424#*#* into the phone does it fail the test also?
My hall sensor seems ok on this one...I was using a dotview case on the first unit and decided not to use it on this unit until I knew what the problem was as I was suspecting the magnet in the dotview could have been putting the compass out. It's possibly worth you (and anyone with the same problem) raising a ticket with HTC. I did it via the live chat on their website and they were very good (although you'd need to set aside time to go through the whole factory reset / wipe cache / safe mode diagnosis before they'll escalate the issue).
as with anything like this...the more people that have the issue and raise it the better but it's only you and me at present ! I also logged a call with Vodafone who said I had the option of returning it today (the last day of my 14 day cooling off period) for a replacement or different model but I said I'd like to keep it for now but wanted them to log the issue. If it's a hardware issue, we have a 2 yr HTC warranty..if it's firmware, then it'll get fixed anyway so I'd rather keep it than mess about with a different phone.....however I am annoyed because a month or so ago I vowed never to go HTC again having had 5 One X's replaced over 2 years (screen creak, faulty wifi antena - the squeeze test (had this twice), faulty radio antena draining battery), and here I am again...
Ant.
I'm using the freebee case that came with the phone. Does the compass still freeze with your replacement then?
I had the same woes with my One X but I keep returning back to HTC each time
Chris
The replacement needed regular compass recalibration...I noticed it only because I was specifically looking for a problem. It was fine all day, just needed calibrating all the time...then I noticed the 4.4.3 update notification so thought I'd accept it to see if that fixed the problem...then the compass started to freeze up completely and has been like that ever since.
The first unit I had I didn't notice any problems until the first time I USed the compass on a walk..that was a week in, and I'd already applied the 4.4.3 update..I imagine i would have had the same calibration issues had I used the compass before I'd applied 4.4.3.
Cheers
Ant.
I updated my phone to 4.4.3 within minutes of stepping outside the shop so no idea of it's behaviour before hand. The Carphone Warehouse has a 28 day windows of opportunity to replace a faulty handset. After that period it technically has to be sent away to HTC for repair/replacement. The 14 day 'rule' is the cooling off period relating to your contract (i.e. if you suddenly you discover you have no phone signal at home when the operator claimed you should have etc).
I'm getting mine replaced in a few days. A friend of mine who works at the CPW is going to see if the replacement phone is likely to be of the same delivered batch to the central warehouse in a hope of possibly identifiying a dodgy batch..
Just to keep this thread updated as well, my replacement M8 which came with 4.4.3 preinstalled this time still has the issue of the compass freezing after a few seconds.
All magnetics readings on X, Y and Z axis are zero.
Also posted on http://forums.androidcentral.com/htc-one-m8/400898-htc-one-m8-gps-compass-sky-map.html
had the same problem. it's the sensor_hub.img, htc screwed it up somehow. don't know, what's wrong exactly, but flashing 3.x firmware only, which contains new radio and sensorhub, fixed it for me. everything works again, beside gps... just don't get a fix, neither in sense nor in aosp based roms. sometimes one sat, sometimes two, but never full fix. damn...
Some of my friends use M8 didn't have the issues, but there's one had the same issue, didn't know why....
But the navigation is alright, only the digital compass will point the wrong direction,
my friend had contacted the HTC call center, and HTC already knew it and will enhance the digital-compass function.
I think it's software issue, but not everybody will come across it.
seadersn said:
had the same problem. it's the sensor_hub.img, htc screwed it up somehow. don't know, what's wrong exactly, but flashing 3.x firmware only, which contains new radio and sensorhub, fixed it for me. everything works again, beside gps... just don't get a fix, neither in sense nor in aosp based roms. sometimes one sat, sometimes two, but never full fix. damn...
Click to expand...
Click to collapse
unfortunately it IS software issue, sure it worked just fine. then the updates came and now...
Maybe this is isolated to your carrier?
I have an AT&T M8 that's been bootloader unlocked and S-OFF'd, currently running the 3.28.401.6 firmware, and I have never had a single issue with the magnet sensor, even using a dot-view case.
OMGMatrix said:
Maybe this is isolated to your carrier?
I have an AT&T M8 that's been bootloader unlocked and S-OFF'd, currently running the 3.28.401.6 firmware, and I have never had a single issue with the magnet sensor, even using a dot-view case.
Click to expand...
Click to collapse
Not Vodafone specific as there's some guys on another forum on Verizon with the same issue. Looking at my version, I have HBOOT-3.18.0.0000 and kernel 3.4.0-ge224610
cookan said:
Not Vodafone specific as there's some guys on another forum on Verizon with the same issue. Looking at my version, I have HBOOT-3.18.0.0000 and kernel 3.4.0-ge224610
Click to expand...
Click to collapse
Is Vodafone GSM or CDMA?
I also got the problem on 4.4.3..
sesnor stuck on 0 data..
can someone confirm the problem fixed on 3.28.401.6 OTA?
hope its not hardware.. thank you..
for me it did, at least partially, which means the following:
gps still is not working. this is on gpe & slimkat, sense shows the same.
btw, vodafone should be gsm.
I contacted UK HTC support today regarding my ticket and was told they are aware of a compass problem with ALL M8's following the last update and this will be fixed in the next firmware release due mid October 'so anytime now' . So don't hold your breath...but at least confirmed by HTC that this is a firmware issue that will get resolved.
I'm not sure what is different about my phone, but the compass is working just fine. I recently re-ran the Developer Edition RUU and let it up take OTA updates to 2.22.1540.4. Other than having to calibrate it in GPS Status, I haven't had any issues. For giggles, I took out my old Motorola Electrify, calibrated its compass, and the two were within a degree or so of each other. (which, given the hardware, seems reasonable)
my stock M8 bought a month ago took the OTA update and ended up with 2.22.401.5 (in the UK). so maybe your revision doesn't have the same issue ? I'm still a bit unconvinced to be honest. For HTC to be including a fix in a release that's already going out they must have known about the issue ages ago to be able to fix and test ready for this release. I raise a ticket a week or so ago and HTC support don't know anything about a problem....either they're rushing in a fix or tried to keep the problem a secret....or haven't fixed it at all...
does someone know, if there ARE different revisions of our m8...? haven't informed myself til now about that, maybe someone already knows the answer?
jshamlet, is your gps working? do you get a fix in gps status and tool box? btw, gps essentials is a very nice app, too
seadersn said:
does someone know, if there ARE different revisions of our m8...? haven't informed myself til now about that, maybe someone already knows the answer?
jshamlet, is your gps working? do you get a fix in gps status and tool box? btw, gps essentials is a very nice app, too
Click to expand...
Click to collapse
Well that was interesting. I just took my phone out to a nearby field, turned the GPS on (which I normally leave off to save battery), and the compass went wacky. I was able to recalibrate it, but it started jerking around a bit, as if it weren't updating very fast. The GPS, however, locked on to 12-14 satellites and got a solid fix. Even in my office, it is able to see 9 and get a fix.
What is odd is that the compass was pretty spot on until I turned the GPS on, and it seemed fairly stable. The minute I turned the GPS on, the compass started acting up.

Categories

Resources