am I just astoundingly unlucky or is there a problem ! My first M8 (new last week on a 2 yr contract from Vodafone via carphonewarehouse) arrives through the post from CFW warehouse and I happily use it for a week...i apply all the updates, all is good. Then I go to use a nav app on a walk and find it's not turning. googlemaps the same, no compass apps are working either. I return it to a CPW store on Monday and swap it for a new one. Googlemaps looks ok instore so I walk away.
That day at home I start playing and find the compass needs constant calibration so I suspect a problem and log a call with HTC. That night, I accept the 4.4.3 OTA update and immediately following that, the compass now locks up as it did with the first one.
Logged the extra info with HTC and they took me through a factory reset, cache wipe, safe mode...still same problem.
THe compass will occasionally rotate on first opening googlemaps but within seconds will 'lock' up and refuse to move unless you navigate away from the app and back again..at which point it works a few seconds then locks up again.
Anyone else got a stock M8 experiencing the same problem ? can't be just me surely ! It wasn't until this M8 that I even had the need to calibrate the compass and I've had loads of HTC's in the past..
Ant.
Hi Ant,
I have exactly the same issue. No amount of 'resetting' will fix it. The compass is off by 90 degrees and then freezes completely after a few seconds. I've only noticed this as I write 'Metal Detector' apps for Android and couldn't figure out why nothing was working properly on my new M8. The magnetics on X, Y and Z are completely screwed up, see my post here if you're bored http://www.basic4ppc.com/android/fo...applications-using-the-magnetic-sensor.45170/
Coincidentally, I also got my phone last week from the Carphone Warehouse as well...
Chris
---------- Post added at 04:20 PM ---------- Previous post was at 03:55 PM ----------
Also I've just ran the Hall-Sensor Test using HTC's inbuilt test function. If you type *#*#3424#*#* into the phone does it fail the test also?
My hall sensor seems ok on this one...I was using a dotview case on the first unit and decided not to use it on this unit until I knew what the problem was as I was suspecting the magnet in the dotview could have been putting the compass out. It's possibly worth you (and anyone with the same problem) raising a ticket with HTC. I did it via the live chat on their website and they were very good (although you'd need to set aside time to go through the whole factory reset / wipe cache / safe mode diagnosis before they'll escalate the issue).
as with anything like this...the more people that have the issue and raise it the better but it's only you and me at present ! I also logged a call with Vodafone who said I had the option of returning it today (the last day of my 14 day cooling off period) for a replacement or different model but I said I'd like to keep it for now but wanted them to log the issue. If it's a hardware issue, we have a 2 yr HTC warranty..if it's firmware, then it'll get fixed anyway so I'd rather keep it than mess about with a different phone.....however I am annoyed because a month or so ago I vowed never to go HTC again having had 5 One X's replaced over 2 years (screen creak, faulty wifi antena - the squeeze test (had this twice), faulty radio antena draining battery), and here I am again...
Ant.
I'm using the freebee case that came with the phone. Does the compass still freeze with your replacement then?
I had the same woes with my One X but I keep returning back to HTC each time
Chris
The replacement needed regular compass recalibration...I noticed it only because I was specifically looking for a problem. It was fine all day, just needed calibrating all the time...then I noticed the 4.4.3 update notification so thought I'd accept it to see if that fixed the problem...then the compass started to freeze up completely and has been like that ever since.
The first unit I had I didn't notice any problems until the first time I USed the compass on a walk..that was a week in, and I'd already applied the 4.4.3 update..I imagine i would have had the same calibration issues had I used the compass before I'd applied 4.4.3.
Cheers
Ant.
I updated my phone to 4.4.3 within minutes of stepping outside the shop so no idea of it's behaviour before hand. The Carphone Warehouse has a 28 day windows of opportunity to replace a faulty handset. After that period it technically has to be sent away to HTC for repair/replacement. The 14 day 'rule' is the cooling off period relating to your contract (i.e. if you suddenly you discover you have no phone signal at home when the operator claimed you should have etc).
I'm getting mine replaced in a few days. A friend of mine who works at the CPW is going to see if the replacement phone is likely to be of the same delivered batch to the central warehouse in a hope of possibly identifiying a dodgy batch..
Just to keep this thread updated as well, my replacement M8 which came with 4.4.3 preinstalled this time still has the issue of the compass freezing after a few seconds.
All magnetics readings on X, Y and Z axis are zero.
Also posted on http://forums.androidcentral.com/htc-one-m8/400898-htc-one-m8-gps-compass-sky-map.html
had the same problem. it's the sensor_hub.img, htc screwed it up somehow. don't know, what's wrong exactly, but flashing 3.x firmware only, which contains new radio and sensorhub, fixed it for me. everything works again, beside gps... just don't get a fix, neither in sense nor in aosp based roms. sometimes one sat, sometimes two, but never full fix. damn...
Some of my friends use M8 didn't have the issues, but there's one had the same issue, didn't know why....
But the navigation is alright, only the digital compass will point the wrong direction,
my friend had contacted the HTC call center, and HTC already knew it and will enhance the digital-compass function.
I think it's software issue, but not everybody will come across it.
seadersn said:
had the same problem. it's the sensor_hub.img, htc screwed it up somehow. don't know, what's wrong exactly, but flashing 3.x firmware only, which contains new radio and sensorhub, fixed it for me. everything works again, beside gps... just don't get a fix, neither in sense nor in aosp based roms. sometimes one sat, sometimes two, but never full fix. damn...
Click to expand...
Click to collapse
unfortunately it IS software issue, sure it worked just fine. then the updates came and now...
Maybe this is isolated to your carrier?
I have an AT&T M8 that's been bootloader unlocked and S-OFF'd, currently running the 3.28.401.6 firmware, and I have never had a single issue with the magnet sensor, even using a dot-view case.
OMGMatrix said:
Maybe this is isolated to your carrier?
I have an AT&T M8 that's been bootloader unlocked and S-OFF'd, currently running the 3.28.401.6 firmware, and I have never had a single issue with the magnet sensor, even using a dot-view case.
Click to expand...
Click to collapse
Not Vodafone specific as there's some guys on another forum on Verizon with the same issue. Looking at my version, I have HBOOT-3.18.0.0000 and kernel 3.4.0-ge224610
cookan said:
Not Vodafone specific as there's some guys on another forum on Verizon with the same issue. Looking at my version, I have HBOOT-3.18.0.0000 and kernel 3.4.0-ge224610
Click to expand...
Click to collapse
Is Vodafone GSM or CDMA?
I also got the problem on 4.4.3..
sesnor stuck on 0 data..
can someone confirm the problem fixed on 3.28.401.6 OTA?
hope its not hardware.. thank you..
for me it did, at least partially, which means the following:
gps still is not working. this is on gpe & slimkat, sense shows the same.
btw, vodafone should be gsm.
I contacted UK HTC support today regarding my ticket and was told they are aware of a compass problem with ALL M8's following the last update and this will be fixed in the next firmware release due mid October 'so anytime now' . So don't hold your breath...but at least confirmed by HTC that this is a firmware issue that will get resolved.
I'm not sure what is different about my phone, but the compass is working just fine. I recently re-ran the Developer Edition RUU and let it up take OTA updates to 2.22.1540.4. Other than having to calibrate it in GPS Status, I haven't had any issues. For giggles, I took out my old Motorola Electrify, calibrated its compass, and the two were within a degree or so of each other. (which, given the hardware, seems reasonable)
my stock M8 bought a month ago took the OTA update and ended up with 2.22.401.5 (in the UK). so maybe your revision doesn't have the same issue ? I'm still a bit unconvinced to be honest. For HTC to be including a fix in a release that's already going out they must have known about the issue ages ago to be able to fix and test ready for this release. I raise a ticket a week or so ago and HTC support don't know anything about a problem....either they're rushing in a fix or tried to keep the problem a secret....or haven't fixed it at all...
does someone know, if there ARE different revisions of our m8...? haven't informed myself til now about that, maybe someone already knows the answer?
jshamlet, is your gps working? do you get a fix in gps status and tool box? btw, gps essentials is a very nice app, too
seadersn said:
does someone know, if there ARE different revisions of our m8...? haven't informed myself til now about that, maybe someone already knows the answer?
jshamlet, is your gps working? do you get a fix in gps status and tool box? btw, gps essentials is a very nice app, too
Click to expand...
Click to collapse
Well that was interesting. I just took my phone out to a nearby field, turned the GPS on (which I normally leave off to save battery), and the compass went wacky. I was able to recalibrate it, but it started jerking around a bit, as if it weren't updating very fast. The GPS, however, locked on to 12-14 satellites and got a solid fix. Even in my office, it is able to see 9 and get a fix.
What is odd is that the compass was pretty spot on until I turned the GPS on, and it seemed fairly stable. The minute I turned the GPS on, the compass started acting up.
Related
Got my desire a few days ago and the gps does not work. Fails to get a fix, gps icon flashes away forever but never fixes. Completely useless. Phoned HTC several times, some technical help people at HTC say there is a problem none are working, which is consistent with the fact a number of friends who all have the same problem with their desires and yet other HTC technical help say their is no problem but mine is broke and to return it for replacement. Anyone got any thoughts
I've been quite impressed with the GPS, fast lock and holds it. A steady 12 satellites even indoors. Certainly had no problem at all with it, UK Vodafone (although it may be a generic rom, no branding at all) handset.
are you standing outside and have a mobile network active to help with the positioning?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Something's wrong with your unit as the GPS lock (flashing to solid) is seriously fast, like 5-10 seconds outdoors, and 15-20 seconds indoors for me.
Have you tried downloading GPS Status from the market? That can help by indicating if you are tracking satellites etc.
im outside
I'm outside testing my gps, environmental factors can also be ruled out as iPhone 3gs was tested at the dame time and locations and worked flawlessly so its definitely my phone
Same problem here. GPS status shows sometimes up to 6 satellites but never get a lock.
How do you actually see the number of satellites?
I was using Copilot, you can check number of satellites and signal strength in the GPS settings while the app is running.
midamsax said:
How do you actually see the number of satellites?
Click to expand...
Click to collapse
There are a number of free apps in the market. GPS Status, GPS Test,...
I'm also experiencing poor/none GPS service and lock.
It's been suggessted that I reboot, sit still (not moving in car) outside with a clear view of sky, and then allow up-to 10min for phone to get GPS lock and download/store empherical(sp?) gps data. From then it should get a fast lock.
Going to try that today.
I picked up my desire yesterday from T-Life Hay st Perth. I did stuff all with it all day cos i was at work. I got home, ran market, updated maps and went outside waiting for a fix. After 45 minutes I gave up. I downloaded GPS Test and it only found 1 satellite, with a weak signal,located half way between AU & US (judging by the display in GPS Test, which i understand is only so good!).
I started reading threads on it and tried everything. Hard reset, downgraded maps, nothing worked. So I charged it all night and then this morning when i woke up i took the battery out. 30 minutes later i put the battery back in, went outside and tried to fix, 15 minutes in.. nothing.
So i went to T-Life this morning on my way to work with the desire box ready to hand it back and ask for a new one. The girl and guy were a bit dumbfounded when i explained my prob, the chick went out back to talk to "the tech" and came back about 5 or 6 minutes later and told me:
- They're aware of the issue, EVERYONE is having it
- There will be a software update shortly (i asked when)
- It will be "sometime after the long weekend"
So I thanked her and left, after all if EVERYONE is having the problem, it surely can't be hardware.
Now, how many of you with Telstra desires actually have a GPS that can hold a location? from what i read this problem is ULTRA common.
Thanks Ruxton, saves me a trip to the T-Life store in Sydney today.
Just need to be patient then... not my strong side
I'd still call or drop in at least to make your issue known. If everyone accepts it's "going to be fixed" it'll take forever. Where as if everyone lets them know they have a problem, it'll probably gain higher priority to be fixed.
pwy said:
Same problem here. GPS status shows sometimes up to 6 satellites but never get a lock.
Click to expand...
Click to collapse
http://forums.whirlpool.net.au/forum-replies.cfm?t=1429739
i suppose this marks my return to XDA devs after quite a while (if only it was under happier circumstances lol)
but yes, i too am having issues with the GPS. As I mentioned in the thread over on whirlpool, i went back to Telstra and replaced the HTC Desire unit yesterday and am still having the same issue with the new unit.
I also called HTC's customer support line, where I was told that they were aware of the issue and their senior engineers were working on it, but he didn't have any more information other than that.
I'll also swing back into the Telstra store later on as well. I guess the more of us that complain to them, the more they'll realise it needs to be fixed!
GPS on the Desire is perfect here.. get a lock, even indoors in seconds, very very impressed
HTC told me the same
htc have been giving me different stories every day! One day it is "your desire has a useless gps chip take it back for a replacement" then I'll call again within minutes and get another saying "gps is not yet working on desire models, we will be sending out a fix" I'd love to know which is the true statement! Seems pointless my taking the unit back if they are all the same. But reading through this forum it seems people do have desires with properly working gps. On hunting round the web ive not been convinced people who say their gps is working are not in fact confusing triangulation with gps. This forum will not have that confusion so I must conclude mine is a faulty unit and return for replacement. Would have been nice, after taking the plunge with htc from apple had the customer service not been unhelpful, vague and contradictory. T Mobile were no better, when I called them the guy claimed if I can get on the internet with wifi then my gps chip must be working!
have used the latest version of Google Maps with Navigation and no problem in the UK with the Orange Badged Desire handset. Sounds like a dodgy handset, can you get it swapped out under warranty?
Yes
Yes it can be swapped under warranty but that could well be a wasted excercise if in fact its a fault awaiting a fix, then the new handset is likely to have the fault also.
Yes
Yes it can be swapped under warranty but that could well be a wasted excercise if in fact its a fault awaiting a fix, then the new handset is likely to have the fault also.
Hi all, I have been reading this forum for a while now, but this is my first post. I had a hero before I got the HTC desire hd, and I love both phones. But the desire hd has a problem. The phone has started turning off when I use the camera with flash. The camera is fine without the flash. Also the leds don't work with the flashlight app.
The phone isn't rooted, and hasn't been dropped etc. I have reset the phone and no difference. Any ideas. Cheers des.
some more info. The flash and the flashlight app used to work but now don't. sometimes the phone doesn't switch off when I try the camera flash, but the flash doesn't flash.
also I need to remove the battery to make the phone startup after this fault. the battery and sim card are fitted fine. The phone is about 6 weeks old sim free from handtec. I sent a email to HTC about the fault on Saturday, but have heard nothing back other than a email receive confirmation. are they usually this slow.
Sounds like a hardware fault to me. I'd return it for repair asap.
That's what I'm thinking too. Just don't want to be without the phone.. typically how long are they away for repair?
Depends if they're either gonna replace it right away or attempt to repair it. Repairing time is differnet everywhere...
Depends how busy they are and availability of parts. Unfortunately there is no way to be sure. Could be anything from 1-6 weeks.
Just to let you know HTC have arranged to collect the phone and take it for repair. 10 working days with no phone, boo.
Facing the same issue.
How was yours resolved and what was the problem according to htc?
depmesh said:
Facing the same issue.
How was yours resolved and what was the problem according to htc?
Click to expand...
Click to collapse
I had the similar problem. I fixed it by myself changing battery. It was faulthy. After changed it with another I didn't ha ve nothing problem again
Hi all,
I recently sent my GN (Running 4.0.2 stock, yakju build) back to be repaired because my phones wifi stopped working. what happens is that the phone's wifi seems be stuck "turning on", but never actually does. No wifi icon or anything appears. wifi hotspot doesnt work either. I had my GN from about a week after it was released (I'm in australia so that was about the 22nd December), and around the 15th January is stopped working. This issue cannot be fixed with a reboot, a hard reset, flashing stock roms, toggling airplane mode or anything trivial like that, as I (and others) have tried.
Now i have searched a while on google while i have been without my phone and I'm finding this problem is surfacing for other people too. From what i have seen there seems to be a correlation between 4.0.2 and this issue. Also, it seems to happen some time into the phones life; they do not have this issue when first purchased. I am concerned that this may be a recurring issue which surfaces over time, due to a design flaw or some sort of software issue. If so, this problem will start affecting a lot more people. If anyone who reads this has the same problem, could you please post when it started occuring and what rom, build etc (and anything else which may be helpful) you are running so we can shed a little light on this issue. which many more users i am sure will experience. cheers in advance
just incase anyone actually reads this Galaxy Nexus was sent back, and it was found that the printed ciruit board (PCB) needed replacing. More forums have surfaced since i last checked up on this problem so numbers are slowly rising. Once again, post here if you get the issue, we need numbers
Hi same issue i have butni solve i am living in turkey and i use habertürk news and i saw this application make notification wifi turning om.i reset my phone i load factory firmware but nothing happen ...always say wifi turning on...you need to change your system language another still write wifi turning on on screen in eglish and a application cause to this like my haberturk app
Sent from my Galaxy Nexus using XDA
same problem
Hi,
i had the same problem, wifi mac info was not showing anymore on the Nexus. Reboot and factory reset didn't help. Wifi wouldn't come on anymore.
Ask for a replacement, that's the only thing you can do
Can i ask what version of android you guys had? I'm wondering if this is going to be a recurring problem with hardware due to software issues or if it is purely a design flaw (PCB burning out, etc..) Cheers!
I have the same problem which happened last Saturday and it frustrated the hell out of me, i flashed to different versions of OS....didnt help...
restored to factory firmware and didnt backup the pictures and stuff on the phone!! (FML)
and brought it in to Fido on monday to have it serviced....
talking about bad luck...sigh....
they told me the turn around time is 10-15 business days... (N)
will report back once i hear from them
Before the issue happened, did your phone have any other issues? Say heating up while charging or running the WiFi?
I received a device in for repair with this issue and the customer reported it got really hot before the issue started happening. Everything looked fine on the motherboard - the WiFi antennas were intact. Reloading the software did nothing which means it's a hardware issue..
So very strange. I wonder what's causing this.
i remember when my wifi stopped working i was running 4.0.2. I was actually on holidays in Japan at the time and i was wifi hopping quite a lot around the airport (i was walking around and the wifi would go out of range, latch on again... etc) not sure if that had anything to do with it. Hopped on the plane home and i remember i was on airplane mode using an app called colornote. the phone hung pretty hard and i had to pull the battery. rebooted and tried again and after 10 mins, phone crashed again doing the same thing. Got home and the wifi wasnt working. Not sure if any of this had anything to do with it, but maybe. Didnt notice any overheating, but then again i was around snow haha
hi mrmiklepower
just wondering if your phone has been good since you got it back from repair?
i noticed the phone would reboot itself over and over again after i flashed it back to the stock rom. I just called the third party repair shop that my carrier sent the phone to, they told me its still being fixed.
Oh i hope they will return me my phone soon.
My phone is actually still being repaired also. It's been a total of 2 months since i sent if back! they contacted me and all i know so far is that the phones PCD needed replacing. when my phone arrives i will update as soon as i can. should receive it sometime this week, but its not certain. the majority of my ownership of this phone has been me waiting for its return
Holy mother of lord...
I actually called the third party repair shop that my carrier uses to check on the status of the repair. And they told me its actually In quality control which means the problem was fixed and they're just testing it before they send it back to the store where I brought the phone too. Hoping they'll send it in on Monday so I can either pick it up on the day of or the next day.....keeping my fingers crossed.
Will keep you posted on the status of it too.
Sigh
Ok I got my phone back today.
on the reference sheet I got from the repair shop
it states REPLACED PBA, BGA Failure
I looked it up online and PBA means Printed Board Assembly
which probably means the motherboard was defective and had to be replaced.
and now the phone is working fine. So i guess when this phone was made, there were some flaws with the motherboard on it, thus causing this problem.
Anyways, I hope this information helps with others who experience the same problem
Thanks for letting us know! O got mine back today with the same thing. So looks like there is no way of fixing besides sending it back. Good luck to anyone else who gets this problem
Sent from my Galaxy Nexus using xda premium
So it seems there's no fix for this?
I've been doing some research and it doesn't seem anyone can fix this.. I tried reflashing, wiping every possible thing, etc.. even flashing the stock software via odin. Still no luck.. It seems that we are indeed stuck with sending it back in for a supposedly defective part which seriously blows.
My other question is.. you guys who already received your phones back, did anyone end up with the problem again?
PLEASE if anyone knows how to fix this.. chime in!!!
I had an issue similar to that with my transformer and to fix it I just flash a new kernel im not sure itwill fix the problem for you but it's worth a try
Sent from my Galaxy Nexus using xda premium
Since getting my phone back the problem has not occurred again. I don't think there is anything that can be done as a component needed to be changed apparently. Good luck :/
Zeon45 said:
I had an issue similar to that with my transformer and to fix it I just flash a new kernel im not sure itwill fix the problem for you but it's worth a try
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Thanks, when returning to stock it flashes a new kernel. Also tried it again for the hell of it with faux's kernel, still no luck .
This sucks! This very same thing happened to me yesterday! I Odined back to stock.. no luck! Now after finding this thread, it looks like a hardware issue! That blows! I'll have to give Sprint a call tomorrow!
Hmm sucks to hear it's still cropping up around the place, I heard someone say this issue entered quality control. But anyway, if it helps I've had my phone back for about a month and a bit and its still going strong. hopefully it doesn't happen again though. good luck, hopefully it won't take too long for your phone to come back!
Hi,
I'm with Telus in Canada and had the exact same problem and had my GN repaired. It took only 2 weeks and I just got my unit back. I had already read a lot online about this issue so I asked the Telus rep to tell me what the issue was. She told me that the report states that the board was replaced. This is definitely a hardware problem. I'm hoping that the new board doesn't have this problem and my phone won't need to be repaired again,
I run 4.0.1 on my phone. Telus hasn't released an update yet. I was going to update mine by switching to yakju, but that's when I noticed that the wifi is not working and I thought it's not a good idea to change the stock ROM.
Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
You could try to flash the latest RUU, some who had WiFi problems now say they are fixed.
Won't hurt to try.
RUU can be installed on stock locked devices, so maybe something to look into?
You can get the RUU from my Dropbox link.
http://db.tt/eYSlILnf
Enter fastboot on phone,
Plug in usb cable to phone from PC
Should now say fastboot USB on phone
Double click RUU on PC to install
from my HTC One X using Tapatalk 2
PCServe said:
Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
Click to expand...
Click to collapse
Since your on 1.29.401.11 you can flash the 2.17.401.2 RUU which is the latest from htc. You dont have to be htc dev unlocked to flash it. It might fix the radio issues that you are having. If not it might be a hardware problem so you would have to send it to htc. I have never sent any of my htc phones back for a fix (touch wood) so i cant comment on that.
You can find the RUU In this link http://forum.xda-developers.com/showthread.php?t=1543604 The thread does have mirrors for the RUU if you dont have a file factory account.
Hope it helps :cyclops:
Thank you so far! I just flashed the new RUU, but it didn't fix any of my problems.
The worst about this is, that I didn't know that a factory reset is performed during the process, I thought it's just like installing the automatic updates, so I didn't do a backup of my latest data. I don't blame you for that, I should have thought of that before flashing the new RUU version.
Anyways, I guess I will have to send my phone to HTC to fix the problems.
HTC say their max turn around time is 1-2 weeks I'd give it 3 just to be safe and plan from that.
Another problem I have now after the RUU update: My phone is always saying "Damaged phone storage" and it is asking me to format the sd card. If I click cancel nothing happens, but I can't access the storage at all. If I connect the phone to the PC it doesn't give me the option to choose "Disk Drive", there is just "Charge only", "USB Tethering" and "Internet Pass through".
As I have some important data on the storage, I need to access my phone storage before sending my phone to HTC or formatting it.
Any ideas how to resolve this?
EDIT:
I just tried to connect to my Media Link HD and it works perfectly, still I cannot connect to my home wifi network. This is a bit weird, as the Media Link HD connects to the phone via wifi as well, doesn't it?
Hi
PCServe said:
Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
Click to expand...
Click to collapse
Sounds like the antenna connection hardware fault that also can affect the GPS antenna. See the start of this thread for info. http://forum.xda-developers.com/showthread.php?t=1688538
Flashing ROMs is not going to fix it, it is a known hardware fault. I'm wondering if your phone has run hot or has been stressed/bent, for example in your pocket, this potentially causes the broken antenna connections and might also have caused the yellow spot.
Regards
Phil
After another hard reset the wifi is working again, still having the GPS problems and the yellow spot though.
I actually don't think I ever bent the phone, of course I carry it around in my pocket, but that's what a phone should be made for, right? However, if it was bent in any way will this cause any problems with a warranty claim? The yellow spot doesn't really bother me as it is barely visible, but I have purchased Navigon a while ago and I would like to use it with my One X now, so I wanted to send the phone to HTC sooner or later to get it fixed.
The other day I tried to use Navigon on a short trip (around 20 miles) without expecting a GPS signal at all.
After like 5 Minutes it suddenly picked up a GPS signal and Navigon worked fine for approximately 10 miles. Then it suddenly just stopped again.
Is this really a hardware issue? Any ideas how to probably get it fixed without sending it to HTC?
If a flash of new ROM and hard reset doesnt fix your problems, its most likely hardware issue. Like everyone said, just send it back to HTC.
One x is a crap phone. Worst HTC device ever
Sent from my HTC One X using xda premium
Hello everyone.
I'm having the same issue as quite a LOT of DHD owners, the same issue that seems to have no actual answer (I've done a lot of searching).
I get an Error whenever I try to turn on my wireless or wireless hotspot.
I have a non-rooted, no custom-ROM, Unlocked, Telus coded HTC Desire HD updated to Android 2.3.5 w/ HTC Sense 3.0. I am currently on Rogers Wireless, but the problem started while I was with Telus. I've spoken with Telus techs already, and the ones I've spoken with are completely incompetent and I'm really not sure why they work in that department. (I know it's mean but I know for a fact that most, if not all, of the Telus agents are 3rd party contracted employees that work for a contact centre, and they only get, and use, information that is provided by Telus. Most of the information is useless for these kind of issues.)
I noticed my wireless acting strange after the update came out (yes I know it was a long time ago). I had gotten the error half a dozen times, but a soft reboot would always fix it. I didn't unlock my phone until February, 2013. The issue started in... June or July 2012, I think..
I dropped my phone a couple times, landing on the left top hand corner once or twice, didn't get an error. Then one day I just wasn't able to get my wireless to work at all. Tethering worked fine until I unlocked it and moved from Telus to Rogers.
I've been unable to use wireless connectivity for half a year now, and after switching to Rogers Wireless (Telus doesn't cover the area that I now live in), I lost the 5gb data plan that I had, and only have 1gb data per month. I am quite a power user, and I now really need wireless connectivity so that I don't have to worry about going over my data limit. Sad to say but Rogers has terribly expensive plans.
I have tried:
-Cleaning battery cover contacts
-Hard reset (removing battery & waiting a few minutes before turning back on)
-Factory Reset (once, but now I'm afraid to lose all of my contacts that I can't seem to figure out how to back-up [if anyone has any advice on this off-topic, it would be nice to hear about that])
-adding IP/Gateway configuration
-Opening a ticket with HTC (I haven't had a reply from them in a week)
-Speaking to the [unknowledgable] techs at Telus
-Google
-Many android forum searches, including XDA, that lead to no actual answer, or answers that lead to custom ROMS (Which I'm trying to avoid because I can't seem to figure out how to properly install one)
I don't know what else to try, I love this phone and I don't want to have to spend $600 for a new one. (I hate contracts, and I'm currently on a month-to-month with Rogers Wireless)
If one of you can solve this problem, I swear I will give you all dah loves. :3
-MrPhooey
Try buying a new battery cover and sim cover can work sometimes.
Sent from my Reborn Desire HD in another dimension...
That thanks button doesn't bite
HTC finally got back to me with a decent reply. The one who emailed me advised that I try a Wipe Cache Partition. I haven't done that yet, so I'm going to try and see what happens I suppose.
Update: Still nothing. Will have to try something else.
Hey Phooey. I have a similar issue with my DHD and people have been about as helpful as they can be without a logcat to search for errors. Here is the thread I started on my issue: http://forum.xda-developers.com/showthread.php?t=2269203. Tried to get HTC to fix it but they were no help at all.
I suggest you make a logcat and attach it to this thread so a dev can peruse it and hopefully help you out.
I'll definitely try that. I read through your thread and I'm starting to think that it could possibly be a hardware issue with my phone as well, seeing as the problem didn't start until I dropped it without the case on. I'm just happy DHDs have a nice sturdy construction.
Sent from my HTC Desire HD A9191 using xda app-developers app
Make sure the "flash" panel is secure (gps antennae are behind it - wifi too maybe, not sure). Tethering can be detect by a phone network so wouldnt surprise me if they could stop it too! Contacts can be automatically backed up with your google account in settings/accounts/google and make sure contacts is ticked, as a secondary precaution you could use something like "my backup" off google play to backup things like contacts calendar entrys call log etc and also the apps you have installed.
https://play.google.com/store/apps/details?id=com.rerware.android.MyBackup
If you go down the route of rooting you could try different roms to see if the problem persists across severel roms and if so then that would indicate a hardware issue
hello....
i have htc desire hd.
it is showing wifi error since i have dropped it from my hand.
since then i have tried something but did'nt work.i don't how to solve it.
if someone knows the solution for it then plz help.
THANK YOU!!!!!!
Hello all, am looking for a parnter who knows how to repairs phones and who is ready to extend his or her business in Sierra Leone, West Africa.
Josephus Sankoh
+23276546804
[email protected]
Exactly what has happened to me and my old (but faithful) HTC Desire. Did you get a solution?
(I am going to try this htcdesireforum.com/htc-desire-troubleshooting/wifi-'error'-after-installing-android-2-2/msg9369/#msg9369 )
Dialling a code worked for me.
Mr_Phooey said:
Hello everyone.
I'm having the same issue as quite a LOT of DHD owners, the same issue that seems to have no actual answer (I've done a lot of searching).
I get an Error whenever I try to turn on my wireless or wireless hotspot.
I have a non-rooted, no custom-ROM, Unlocked, Telus coded HTC Desire HD updated to Android 2.3.5 w/ HTC Sense 3.0. I am currently on Rogers Wireless, but the problem started while I was with Telus. I've spoken with Telus techs already, and the ones I've spoken with are completely incompetent and I'm really not sure why they work in that department. (I know it's mean but I know for a fact that most, if not all, of the Telus agents are 3rd party contracted employees that work for a contact centre, and they only get, and use, information that is provided by Telus. Most of the information is useless for these kind of issues.)
I noticed my wireless acting strange after the update came out (yes I know it was a long time ago). I had gotten the error half a dozen times, but a soft reboot would always fix it. I didn't unlock my phone until February, 2013. The issue started in... June or July 2012, I think..
I dropped my phone a couple times, landing on the left top hand corner once or twice, didn't get an error. Then one day I just wasn't able to get my wireless to work at all. Tethering worked fine until I unlocked it and moved from Telus to Rogers.
I've been unable to use wireless connectivity for half a year now, and after switching to Rogers Wireless (Telus doesn't cover the area that I now live in), I lost the 5gb data plan that I had, and only have 1gb data per month. I am quite a power user, and I now really need wireless connectivity so that I don't have to worry about going over my data limit. Sad to say but Rogers has terribly expensive plans.
I have tried:
-Cleaning battery cover contacts
-Hard reset (removing battery & waiting a few minutes before turning back on)
-Factory Reset (once, but now I'm afraid to lose all of my contacts that I can't seem to figure out how to back-up [if anyone has any advice on this off-topic, it would be nice to hear about that])
-adding IP/Gateway configuration
-Opening a ticket with HTC (I haven't had a reply from them in a week)
-Speaking to the [unknowledgable] techs at Telus
-Google
-Many android forum searches, including XDA, that lead to no actual answer, or answers that lead to custom ROMS (Which I'm trying to avoid because I can't seem to figure out how to properly install one)
I don't know what else to try, I love this phone and I don't want to have to spend $600 for a new one. (I hate contracts, and I'm currently on a month-to-month with Rogers Wireless)
If one of you can solve this problem, I swear I will give you all dah loves. :3
-MrPhooey
Click to expand...
Click to collapse
----
I had the same Wifi error on my phone when I try to turn ON it showed me "Error" . MAC Address was also showed " unavailable ".
Try dialling *#*#526#*#* on the phone keypad. This worked for me.
HTC Desire HD A9191 (Ace) DHD Gingerbred 2.3.5 Stock ROM