Ok so I know I did the ultimate no-no with a flashed phone. BoostMobile tech support tried to update my profile. I know I shouldn't have done this. I called both Sprint and BoostMobile tech support for help. My Sprint EVO 4G, flashed to Boost, was being blocked by my boyfriend's Sprint Airave. This is the 2nd EVO4G I have had flashed to boost. The first one (lost forever!) was flashed for over a year, we had the airave then too with no conflict issues. Lost phone. Bought new one (sprint) had it flashed. Now it tries to use the airave.
Differences:: New phone is rooted with Synergy RLS1. Old one was not rooted and had stock ROM on it.
New issues:: CONSTANT notifications about voice mail update. (never had that before). Attempting any kind of call results in error from Airave. I understand WHY! I just want to Stop the BOOST-SPRINT communication and make calls like I did before.
Anyway, I told them the AIRAVE problem, and told them I had custom ROM, ROOT and FLASHED phone they said "No Problem! We know what to do". they screwed the phone up and then accidentally dropped the call. So here I am after days of searching, reading, contemplating, still without phone service. Booting the phone results in loop of ATTEMPTING HANDS FREE ACTIVATION. and many times while on. Under settings, System Updates if I click on update profile it says.....Previous DM session is working now please try again later.
Will I have to go through the whole flash process again? Since I just did this 3-4 weeks ago there isn't much I need to save on the phone. I have all the versions and settings numbers from the phone but just didn't know which ones to post.
Frustrated, Aggravated and Completely out of touch with the world!!!
I would have never gotten to days. After a few hours of no success, I would have just started over
sprint airave blocks boost signal
HipKat said:
I would have never gotten to days. After a few hours of no success, I would have just started over
Click to expand...
Click to collapse
yes I do appreciate the advice. And in moving forward that is the best choice.
Also in moving forward I am hoping that some of the senior members might have comments as to why the almost identical phone was now being blocked by the sprint Airave and getting the constant Sprint notifications of updated voice mail. Surely there is a way to shield the phone from the airave. Other than calling Sprint (no results) or calling Boost ( wrong results) someone has to have figured out a way to stop this.
Any speculations, suggestions, or comments?
What kind of donor phone did you use to flash the Evo?
9h0s7 said:
What kind of donor phone did you use to flash the Evo?
Click to expand...
Click to collapse
That I do not know. I have not been able to reach the person who flashed the phone. I will ask that when I reach them. btw I have the original boost phone that was associated with my account before I flashed the first time. That was the donor then, I think. And I was thinking that I should re-register that phone before I flash back again with this 2nd phone. Is that thinking a valid thought?
9h0s7 said:
What kind of donor phone did you use to flash the Evo?
Click to expand...
Click to collapse
I found the type of phone. I logged in under my account and it says the current phone is Sanyo SCP-6760 Incognito. I can use the account to change the the phone back to my original handset that I used for years and was the handset I used to fllash to the first EVO I had.
have2flash said:
I found the type of phone. I logged in under my account and it says the current phone is Sanyo SCP-6760 Incognito. I can use the account to change the the phone back to my original handset that I used for years and was the handset I used to fllash to the first EVO I had.
Click to expand...
Click to collapse
Yeah, I was gonna say, anytime you need to know what donor phone was used to flash your phone..just log into your Boost account and click on "Update Handset" this will tell you exactly what phone is on your account aka used as your donor phone. It will almost always be either the Incognito or Rant. ((But anyone thinking of flashing a phone, should never have this problem because you should always have physical possession of the donor used on your account..there is not one single reason why the person flashing your phone would need to hold on to your donor. Period. So always make sure that you ask for , and receive the donor phone used to activate your Sprint phone)))
That being said...Unfortunately, your phone is going to need reflashed again, and you definitely did not need to activate the previous donor on to your Boost account. You just needed to contact the person who flashed your phone and (hopefully) he still has your donor phone and will be able to pull your passwords (profile info ) out of it again and write it to your Sprint phone. (Like you already seem to be aware of) when your profile was reset, that meant that it did not match what was on your flashed Sprint phone. You'll need to (first activate the donor that was on your account before you just switched it to your previous one) and then update the profile (on that donor) and then put it on your Evo and you'll be good as new...OR just reflash your phone all together with the donor that you just activated on the account.
As far as the Voicemail Update issue...I have noticed this being pushed constantly to the Sprint phones also(including my Evo LTE on Boost) , I honestly don't believe there is a way to stop it. It doesn't really bother me anymore it just sits in the notification tray all the time. I imagine that eventually Sprint will stop pushing it to their phones. If I do ever come up with a fix for it though I will be sure to try and look this thread up or pm you with it. Good luck with getting your Evo back online...and word to the wise..never call Boost for anything if you have a flashed phone on your account...First off they will trouble shoot it as if its the donor phone..Second, their standard protocol is to Update the profile, and/or Factory reset the phone, either of which will interrupt the service on your flashed Sprint phone.
Related
I want to move the EVO to my main cell phone number on my account and switch my old Pre to the number the EVO currently has. My concern is if I root and then take my phone to Sprint to have them do the switch on my account will I have an issue with a Rooted EVO?
You should be able to switch them over the phone. No need to go in.
djmend said:
I want to move the EVO to my main cell phone number on my account and switch my old Pre to the number the EVO currently has. My concern is if I root and then take my phone to Sprint to have them do the switch on my account will I have an issue with a Rooted EVO?
Click to expand...
Click to collapse
all you need to do is call sprint and have them do it without walking into the sprint store..all they need is the serial number of the phone and the hex number, and that should be allowing you to activate to a different line.
I had a rooted samsung moment, and wanted the evo but didnt necessarily want to pay full price for it. A friend of mine (who really liked my phone) was getting a new contract with sprint, so i told him to get the evo, and then I would trade him my Moment for the evo, plus give him some cash. He liked the idea, so we went to sprint and set everything up, basically switching my phone number to the evo, and his old number to my samsung moment.
No problems at all, although the sprint rep gave me a funny look when he saw my custom boot animation. I'm glad they didnt get a good look at my sd card lol
Yes, we've done it many times switching our flashed TP, rooted HERO, and now rooted EVO around on our 3 lines. Just make sure to use the DEFAULT dialer when they want you to run the ##3282# code. That's the only 1 I can get to work with the codes.
you can even do it online through sprint.com... it may not be as easy if you are using a custom rom though.. sometimes you need to press stuff like *533534# and stuff like that and if using a custom rom that wont always work.. but if rooted is all youve done you should be good
I was able to swap my rooted hero's line with my stock evo's line. I did it over the phone.
Hello all!
I've had this issue since I rooted my phone (with NAND unlock using Toast's method) back in the beginning of June. I noticed this issue IMMEDIATELY after rooting since my girlfriend is on AT&T. Recipients on AT&T can receive my SMS just fine, but I cannot receive theirs (I have tested multiple phones on their network)! Other carriers seem to work just fine as I have tested most of the popular ones although haven't tried T-mobile, could it be a "my phone versus GSM" issue?
I have wiped and factory reset my phone numerous times, used multiple roms including the rooted stock 1.32-1.47, OMJ's 1.4-1.7, and currently am on Baked Snack 9.6. Out of an act of desperation, I accepted the 1.47 OTA update before root with no avail. After all of this I have noticed one thing staying the same... The PRI Version 1.34. I know there is no current way to update this back to the stock 1.40, and too be honest am not really sure if this could even be the underlying cause of this issue because what does roaming have to do with receiving SMS on my home network? I've had multiple people tell me that they have had no such issues, and searching the boards shows me that this is definitely an isolated issue.
If anyone has any advice, information, or even has this issue as well please let me know! Any help will be greatly appreciated!
Call Sprint, sounds like a network issue, not a phone one.
--Swyped from my EVO using XDA App.
After over a week of dealing with Sprint...
drmacinyasha said:
Call Sprint, sounds like a network issue, not a phone one.
--Swyped from my EVO using XDA App.
Click to expand...
Click to collapse
Well, after several phone calls and tickets later, I have now found out that the AT&T messages aren't even hitting Sprint's gateway (the front door of data). It's odd because the tech rep is able to see my messages out, but not able to see the ones sent back. This leads me to believe that it is in fact a network issue, and has absolutely nothing to do with my phone. He clarified that even if my phone was broken he would still be able to see the messages at the gateway, but they aren't even getting there. There is nothing more that Sprint can do because they can't reference something that doesn't show in their systems; so I'm being forced to call AT&T... I have already gotten the run around from both sides stating, "well it's definitely an issue on their network".
I'm not really sure what else to do, it just seems so strange that the very same day I rooted my phone, I stopped being able to receive their messages. The only thing left for me to do is try and get a replacement phone? and if I do that, do I root my phone again and risk being burdened by this issue again? I know one thing's for sure, after having a rooted phone for almost a month and a half, there's no way I'm staying stock!
Getting a new phone won't help you, it's definitely AT&T's network, or whoever owns the bandwidth connecting their (AT&T's and Sprint's) networks. Simple as that.
drmacinyasha said:
Getting a new phone won't help you, it's definitely AT&T's network, or whoever owns the bandwidth connecting their (AT&T's and Sprint's) networks. Simple as that.
Click to expand...
Click to collapse
Thank you drmacinyasha on your quick replies!
I'm hoping to get my girlfriend's account information soon so AT&T will actually help me; I'm just worried that they will say the same thing Sprint has told me. I know it's as "simple as that" to state where the problem obviously lies, but I'm not sure how simple it will be to get a hold of someone who will actually be able to fix it.
My girlfriend is able to send SMS to other people on Sprint just fine, so I'm confused by the fact that this has only happened to my number.
I didnt know where to post this so mods please move it if its in the wrong spot.
About 3 days ago i activated 2 htc touch pros, the original ones. they programmed ota just fine and everything works on them..
Now yesterday and today, boost claims that their system updated and now for the life of me i cant get one activated.
Does anybody know if boost has permanently stopped activating these old htc phones? or whats going on because before i could call a rep, any rep and they would do it no problem. Use your imagination why i would use these old phones.....by the way the s3 works great on boost network talk text mms 3g svdo....anyways can anybody shed some light on this
thanks
About six months ago, I was able to get my Sprint HTC Touch Diamond on the Boost Mobile pay as you go plan. This was great because I used the 50 cents per day internet as a wifi hotspot. It was even better when I disabled the internet add on and continued to get free data on the device.
About two weeks ago I bricked the phone trying to upgrade the ROM. No big deal, I’ll buy another one off EBay. The one off EBay came with an upgraded ROM, sweet! I called boost and had them switch the phones. They took the MEID just fine and when I powered the phone on, it didn’t active. I then realized the ROM had a different MEID. This one was not compatible with Boost. The rep told me the MEID needed to start with 2701131. I ordered another four phones as part of a cheap package deal. All had MEIDs with 2701131 and none of them would work. I started thinking maybe something had changed during this brief time period. I tried migrating back to IDN, still didn’t work. Now I’m stuck with the IDN phone on my account.
The reps just keep saying the phones are not compatible with Boost. I must have tried ten times at least. I used to always have success right away. It might be because I never fully activated one of my previous phones but I doubt that. I’ll probably try again with a fresh account. Anyone else experiencing this?
I’ve been beside myself realizing I probably could have enabled internet calling and had free internet and phone service. Is there any way to still get the HTC touch Diamond on a Boost Mobile account? Maybe an MEID edit? I really like the Touch Diamond because of WM6, XAndroid, TodayXLive and its hotspot capabilities. Any help is much appreciated!! Thanks!!!
Mod Edit
Process:
Simple watch video
Questions:
Ask away but honestly if you ask something that is clearly in this video or involves an iphone I'm not answering................ and I'm not above saying some smart ass stuff. Looooove you
Seems to be working OK. But I have slow data issues on Prl 53000. It does show that I am on Evdo Rev A. I did just get a roaming data notice too. Something about too much roaming data. I'm on the stock LJ7 rom and rooted. Also, when I dial 611, still goes to Sprint. What am I doing wrong here? New rom?
Sent from my Galaxy Nexus using xda app-developers app
Very nice video.
I have the same setup. With stock and rooted LJ7 ROM and Baseband. When I dial 611, I get Verizon. Phone and texting works fine, but I can't get 3G to work. I tried to replace the 53000 PRL with the 1X one and still the same. I'm getting "No network connection. No signal found for mobile networks".
overthatscreen said:
Seems to be working OK. But I have slow data issues on Prl 53000. It does show that I am on Evdo Rev A. I did just get a roaming data notice too. Something about too much roaming data. I'm on the stock LJ7 rom and rooted. Also, when I dial 611, still goes to Sprint. What am I doing wrong here? New rom?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Hmmm. Sometimes, what fixes it for me is to just reboot the phone.
Otherwise, sounds like something didn't flash over correctly. I always try and make sure that when flashing, I check the log and see that its successful / complete. If not, you'll end up with issues.
One issue I had was my phone number wasn't showing up when going to About Phone Status in Settings. It only showed the last four numbers. Reflashing worked fine for me.
And other thing. Did you follow the instructions about going the web on the gusto 2 first? I had to actually pick a website and try to open it.
Good luck!
Sent from my Galaxy Nexus using xda app-developers app
You need to call verizon tell them your phone is not receiving text, and no data. Have them to reauthenicate the account and maybe you will get data then...... The problem with flashing to Verizon Prepaid is one wrong move and account gets locked out.........
Viper
sc76873 said:
I have the same setup. With stock and rooted LJ7 ROM and Baseband. When I dial 611, I get Verizon. Phone and texting works fine, but I can't get 3G to work. I tried to replace the 53000 PRL with the 1X one and still the same. I'm getting "No network connection. No signal found for mobile networks".
Click to expand...
Click to collapse
You didn't write something correctly or missed a step. dial *228 on your phone. It may not let you dial the one or the two so just hang out and it will program your phone for you also then write the 53000 prl. I promise that if you follow the video exactly you will get 3g data unless you live somewhere that doesn't have 3g data.
I also want to touch on vipers comment about getting locked out of service. I'm constantly saying this but I'll say it again. I've been on verizon prepaid myself for over a year now. I'm currently on the 35 dollar plan. I haven't had any problems with them at all. I've also flashed several of my friends phones to VP and they haven't had any problems except for one guy every time he gets drunk the next day I have to rewrite his aaa and ha password (still can't figure that out) but no one has lost their account.
What do I think is happening to these accounts? Nothing I believe these individuals are people/businesses who get paid to flash phones and don't want the secrets out there and this is probably killing there business. People get concerned by problems and start to wonder about that. For instance a few years ago I was working for this small cell phone flashing company and flashing to boost started to kick off. Well we didn't have everything set up like this other company did so when someone came in we had this rumor going on that this guy who had his cell phone since they first came out, lost his number because boost found out and then he went to their shop and threw brick through their window.
Saying somthing like that to a customer we already had wasn't really targeted to him\her. But to any friends of theirs that questioned them about their service believe it or not but people like to talk. Especially about bricks being thrown through windows. I didn't stay long with that company but it's an example.
Asadullah said:
You didn't write something correctly or missed a step. dial *228 on your phone. It may not let you dial the one or the two so just hang out and it will program your phone for you also then write the 53000 prl. I promise that if you follow the video exactly you will get 3g data unless you live somewhere that doesn't have 3g data.
I also want to touch on vipers comment about getting locked out of service. I'm constantly saying this but I'll say it again. I've been on verizon prepaid myself for over a year now. I'm currently on the 35 dollar plan. I haven't had any problems with them at all. I've also flashed several of my friends phones to VP and they haven't had any problems except for one guy every time he gets drunk the next day I have to rewrite his aaa and ha password (still can't figure that out) but no one has lost their account.
What do I think is happening to these accounts? Nothing I believe these individuals are people/businesses who get paid to flash phones and don't want the secrets out there and this is probably killing there business. People get concerned by problems and start to wonder about that. For instance a few years ago I was working for this small cell phone flashing company and flashing to boost started to kick off. Well we didn't have everything set up like this other company did so when someone came in we had this rumor going on that this guy who had his cell phone since they first came out, lost his number because boost found out and then he went to their shop and threw brick through their window.
Saying somthing like that to a customer we already had wasn't really targeted to him\her. But to any friends of theirs that questioned them about their service believe it or not but people like to talk. Especially about bricks being thrown through windows. I didn't stay long with that company but it's an example.
Click to expand...
Click to collapse
Wow, was that really necessary? Sounds to me like you totally dished on me and my comment, then judged me as one of these bad cellphone business owners as you called them. I hope i took this the wrong way as it is definatley not true. I would suggest you look at some of my posts how I help others all the time if this is the case. I flash many phones, to all carriers including Verizon Prepaid, and I know for a fact that sometimes your account needs reauthenicated. No different from Page Plus resetting the esn......... No scare tactics here, I dont need to write passwords even to verizon prepaid, I can pull them ota with no problem......
Viper
Viper32 said:
Wow, was that really necessary? Sounds to me like you totally dished on me and my comment, then judged me as one of these bad cellphone business owners as you called them. I hope i took this the wrong way as it is definatley not true. I would suggest you look at some of my posts how I help others all the time if this is the case. I flash many phones, to all carriers including Verizon Prepaid, and I know for a fact that sometimes your account needs reauthenicated. No different from Page Plus resetting the esn......... No scare tactics here, I dont need to write passwords even to verizon prepaid, I can pull them ota with no problem......
Viper
Click to expand...
Click to collapse
I was I've through all of your posts (takes about ten minutes) and your xda repoire at first is to just ask a bunch of questions and then you started to sell yourself as a cell phone flasher. Then you found out how to pull aaa keys and refused to tell anyone and blamed it on cdma workshop not being free. You can still show the process and I'm calling you out on that and the fact your trying to scare people into not going to verizon prepaid. You may fool some people but you don't fool me.
Hmm.. I must have misunderstood the *228 thing in the video. But anyways. Now that I did *228 thing, I'm stuck with the roaming indicator. Does that matter? I plan on flashing another rom and hope it changes it. Also, how does doing *228 affect the phone? It was working fine earlier and I even clocked 3G speeds at 2.7mbps.
Thanks
Sent from my Galaxy Nexus using xda app-developers app
Asadullah said:
I was I've through all of your posts (takes about ten minutes) and your xda repoire at first is to just ask a bunch of questions and then you started to sell yourself as a cell phone flasher. Then you found out how to pull aaa keys and refused to tell anyone and blamed it on cdma workshop not being free. You can still show the process and I'm calling you out on that and the fact your trying to scare people into not going to verizon prepaid. You may fool some people but you don't fool me.
Click to expand...
Click to collapse
You can call me out all you want, I have done several phones while members watched and seen the keys pulled in. I have not tried in no way to scare people from verizon prepaid. I flash to them myself, but you are dead wrong if you do not think that a account will need to be reathenicated sometimes. I have nothing to prove to you but only offered a suggestion to the guy having issues (now my comment was seen that way by you, I have no idea) . Anyways good luck to you in your venture as I am way above arguing this with you. No one is fooling anyone here but you..... I don't need to sell myself, proof is in the pudding bro.......
Viper
I know your gonna read this because curiousity will bring you back to see my rebuttal. It's how life works. I'm not saying that you can't pull the aaa keys what I'm saying is that you refuse to share the knowledge of how to do it. You made a thread to talk about it but really I believe that you made that thread to make a profit. There is free software to record your screen and there is also hacked software for camtasia there is no excuse not to share especially on xda.
You probably won't respond because you don't want to share this info and pretending like you didn't see this post is probably better than trying to come up with an excuse because there isn't one.
I reflashed the phone again slowly making sure I follow each step of the video and also did the *228 on the phone. After I disable Wifi, I still get "No network connection. No Signal found for mobile networks."
At first I had the LG2 modem and it keep on prompting for a sim card, so I updated it to LJ7. Still no 3G and I keep on getting the roaming message.
I do noticed however when I got to Settings, About device, Status:
Network = Sprint (shouldn't this be Verizon?)
Mobile network type: 1xRTT:6 (CDMA)
User name = [email protected] (shouldn't this be something like my telephone # @vzw.com?)
Mobile network state = disconnected (???)
IMEI =Old one from Sprint (shouldn't this be my Verizon Gusto 2 IMEI?)
Thanks guys for all your help.
I flashed the MOAR rom and kept LG2 modem. Did you download and flash rhe correft PRL? I also went out for a drive to make ure 3G would appear. I would recommend you do the same and see if it helps.
Sent from my SPH-L710 using xda app-developers app
overthatscreen said:
I flashed the MOAR rom and kept LG2 modem. Did you download and flash the correct PRL? I also went out for a drive to make sure 3G would appear. I would recommend you do the same and see if it helps.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
OK, let me try to use the MOAR rom instead. The LG2 modem keeps on asking for a sim card. Sprint is CDMA, so hence no sim card.
I'm using the LJ7_STOCK_WITH_COUNT_RESET16 rom and the pageplus_sprint_phones_only_no_roaming_indicator_53000.prl
sc76873 said:
OK, let me try to use the MOAR rom instead. The LG2 modem keeps on asking for a sim card. Sprint is CDMA, so hence no sim card.
I'm using the LJ7_STOCK_WITH_COUNT_RESET16 rom and the pageplus_sprint_phones_only_no_roaming_indicator_53000.prl
Click to expand...
Click to collapse
Hmmm.. I never had a problem with the Sim request. From my understanding, you probably still have the Mobile Network set to LTE. That should be the only reason why it's looking for a Sim Card.
I also noticed a different PRL after activating on Verizon.
Good Luck!
Sent from my Galaxy Nexus using xda app-developers app
Your not writing the info correctly is all
sc76873 said:
I reflashed the phone again slowly making sure I follow each step of the video and also did the *228 on the phone. After I disable Wifi, I still get "No network connection. No Signal found for mobile networks."
At first I had the LG2 modem and it keep on prompting for a sim card, so I updated it to LJ7. Still no 3G and I keep on getting the roaming message.
I do noticed however when I got to Settings, About device, Status:
Network = Sprint (shouldn't this be Verizon?)
Mobile network type: 1xRTT:6 (CDMA)
User name = [email protected] (shouldn't this be something like my telephone # @vzw.com?)
Mobile network state = disconnected (???)
IMEI =Old one from Sprint (shouldn't this be my Verizon Gusto 2 IMEI?)
Thanks guys for all your help.
Click to expand...
Click to collapse
do you have a video on how to do a sprint note 2 or s4?
Ma$etas said:
do you have a video on how to do a sprint note 2 or s4?
Click to expand...
Click to collapse
No but if I get ahold of one I will
Asadullah said:
Prerequisites:
rooted samsung galaxy s3 running an lj7 rom and g2 modem. Also needs to have the spc, meid and esn zeroed out.
samsung gusto 2 activated and connected to the internet at least once.
dfs
prl 53000 or later modified for sprint here
Process:
Simple watch video
Questions:
Ask away but honestly if you ask something that is clearly in this video or involves an iphone I'm not answering................ and I'm not above saying some smart ass stuff. Looooove you
Click to expand...
Click to collapse
Are you sure need to be on LG2? Everytime I flash that modem I get that symbol on the left (sim i think) and no data connection. Shouldn't LJ7 modem work?
I upgraded last June to the Samsung Galaxy S2 Epic 4G Touch, and 11 months later, after having it rooted, broken, replaced under Best Buy's Geek Squad Protection, only to have my new refurbished unit ruin a battery and refuse to stay connected to bluetooth, decided to sell it back to them with their buyback program they used to offer (got $280 for a phone I paid $100 for to begin with), and go back to my Evo 4G (I like Sense better than TouchWiz anyway).
The problem is that for whatever reason, my Evo, which worked fine at the time of my upgrade (aside from a cracked screen), will not actually activate. It's running CWM v4.0.1.4, with Android version 2.3.5. I replaced the screen on it, tried to activate it on Sprint's website with as much success as they can give me, however, the phone itself doesn't connect to any sort of satellite. The only way I have any form of connectivity with it is via WiFi. "No big deal, I'll just switch to my girlfriend's old Evo until I can figure out my phone's issue," I thought. Fast forward to getting hers activated, everything works just fine - calls, text, wifi, 3G, 4G, the whole nine yards. Hers is running the same CWM and the same Android as mine, but hers works.
I've tried flashing mine back to a stock ROM (I forget what is on it right now), I've tried updating the PRL a hundred times, but always get an error message about it not being able to complete. I've even tried letting it sit for 24 hours,as several sources on the internet have told me it can take up to 24 hours to provision completely.
The only thing I haven't tried is physically calling Sprint, because they're weird about rooted phones, from what I've found in my research. I've seen claims that Sprint won't do anything with rooted phones, or that they can't tell that they're rooted and still can't figure anything out.
Will Sprint be of any assistance if I call, or will it be wasting my time? I've seen so many people with similar issues which Sprint, for whatever reason, simply cannot figure out. Is there anything beyond calling Sprint I haven't tried yet?
What ROM are you on? Stock, AOSP, what?
If you're on a Sense ROM, just call Sprint & tell them what the problem is. They won't know the phone is rooted unless you tell them it is.
Sent from my EVO using xda premium