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My PRL is 60668. When I click update PRL or update Profile, it says "Checking for PRL/Profile update", then says "PRL/Profile could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. Error code:1012". This happened to me a couple of ROMs ago, any suggestions as to what this is about?
bump????????????
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
lillygirl7 said:
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
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Through research all I can see is the hard reset route, and CDMA workshop. It just seems like no one cares honestly
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
lillygirl7 said:
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
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No it's not somewhere in the settings, that's the problem. You went to settings, system upgrade, then update prl and got the same error as me right?
If you have another phone, go online and switch over to it, then switch back, and it will be fixed. That or sprint themselves have some other option. The only way to fix it yourself is pretty complicated
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
lillygirl7 said:
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
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Oh wow that sucks IDK, I'd call em back and complain, demand free service
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
lillygirl7 said:
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
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I will, thanks for the update, and glad your problem was fixed. This seems like a possible problem, considering all of the trouble I had switching the lines over, along with selling my old phone, activating old phone, then dummy phone, then evo, then switched evo.. I'll look into it.
mactruc said:
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
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Ha bro this issue has been happening for a long time, check the dates
I'm having this same problem. Just did my first root and installed Fresh Evo 3.1.0.1, with the recommended newest radio/wimax. Everything but the phone works great. I can still dial and receive calls at my normal number, showing good reception, but there is tons of hiss and my voice almost never makes it to the other phone.
Tried to Update Profile and Update PRL, and both gave me Error 1012. Sprint's website is down right now (4 AM Sunday morning), so maybe the network is simply not currently serving updates.
However, if it's something that can be fixed, I'd be grateful if anyone has an idea.
I could be wrong but if i recall error 1012 is a Sprint data/vision username/password error and is correctable with a call to tier 2 tech support.
I cant remember for certain tho, But I believe thats what that is, I know i've seen it quite a few times before.
Im now having this issue. What has been the cause for most of you? If you found out.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
Been getting this code for about a week now. Only seems to do it when in Syracuse ny. I tried 3 different roms. Thinking it was tht and I keep getting it. Please help
Sent from my PC36100 using XDA App
akira13126 said:
Been getting this code for about a week now. Only seems to do it when in Syracuse ny. I tried 3 different roms. Thinking it was tht and I keep getting it. Please help
Sent from my PC36100 using XDA App
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What exactly happens when you get the error? What activity are you doing on the phone when it happens? And how does the error affect the operation of whatever it is that you're doing? I've never seen error 78 before, but error 67, data call failure is fairly common sometimes, usually a problem on sprint's end with that. I googled error code 78 and came up with nothing, except a post that was over two years old with some old HTC phone, and the guy said the only thing that fixed it was waiting two days, haha. Sorry I couldn't be of much help, but maybe a little more info will assist in that.
The error code reads..... "Data Call Failure. Error code 78 network error. Sign in failed. Please wait a moment and try again. If problem persits contact Sprint." It does it whenever it wants. Doesn't matter if I'm making a call, reading a text, typing a text, market, internet or even just looking at the home screen. It seems to more constant here in Syracuse, was in down state and not really an issue. The other weird thing that happens is the time stamp for text messages. Say for example, I text someone at 1200pm and they reply 5 minutes later. So the time on my phone is now reading 1205pm on the clock, but the time stamp for said reply would be 405pm. It only seems to have that issue when that error message is appering. As for the effects on my phone, it will kick me from whatever I am doing to disply message. Also when it keeps coming up back to back I drop calls or just doesnt connect.
Andriod 2.2
Kernel netarchy-toastmod-4.3.1-bfs-nohavs-nosbc
Rom VaelPak 3.2 Remastered
I was using Myn RLS 5 and then went back to stock thru restore. And figured I would flash the current software listed above. Same thing with all 3
akira13126 said:
The error code reads..... "Data Call Failure. Error code 78 network error. Sign in failed. Please wait a moment and try again. If problem persits contact Sprint." It does it whenever it wants. Doesn't matter if I'm making a call, reading a text, typing a text, market, internet or even just looking at the home screen. It seems to more constant here in Syracuse, was in down state and not really an issue. The other weird thing that happens is the time stamp for text messages. Say for example, I text someone at 1200pm and they reply 5 minutes later. So the time on my phone is now reading 1205pm on the clock, but the time stamp for said reply would be 405pm. It only seems to have that issue when that error message is appering. As for the effects on my phone, it will kick me from whatever I am doing to disply message. Also when it keeps coming up back to back I drop calls or just doesnt connect.
Andriod 2.2
Kernel netarchy-toastmod-4.3.1-bfs-nohavs-nosbc
Rom VaelPak 3.2 Remastered
I was using Myn RLS 5 and then went back to stock thru restore. And figured I would flash the current software listed above. Same thing with all 3
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Strange. have you tried updating your profile and prl? go to menu>settings>system updates. Then choose update profile. after it completes, choose update prl. See if that helps at all.
k2buckley said:
Strange. have you tried updating your profile and prl? go to menu>settings>system updates. Then choose update profile. after it completes, choose update prl. See if that helps at all.[/QU
I just tried doing both right now. The PRL worked just fine and updated. As for the profile update I got error code 1012 follow by error code 78. I will try again later while I am down near NYC, just because I dont seem to get the code down there. I just wish I could figure this out without having to call Sprint, cause this is really getting on my nerves
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I'm getting the same error. Just started this week. Not sure what it is.
Edit:
I updated my PRL and profile just fine.
I started getting the error a day or two ago. I listen to audio books using MortPlayer during my commute to and from work. Both times, it was during the commute that I got the error. It doesn't effect anything it seems, as I only notice it when I'm done driving and look at my phone.
I'm in Portland Oregon.
Also using Myn's Warm 2.2 RLS 5.
Well I figured out the problem. The nice people down at sprint was able to force my profile to update. So far it has fixed my problem
So hopefully my profile update solved my problem too. Haven't seen the error since then. If I do I will post here again,otherwise I consider the problem solved with a profile update.
Sent from my Xoom using XDA Premium App
i got this same message repeatedly today when i received a text message. there was no time stamp issue, but would happen with every message.
although the last few weeks, if i have a message come in and i reply within the same minute they have the same time but go out of order.
im pretty sure that error means pay your bill on time
akira13126 said:
k2buckley said:
Strange. have you tried updating your profile and prl? go to menu>settings>system updates. Then choose update profile. after it completes, choose update prl. See if that helps at all.[/QU
I just tried doing both right now. The PRL worked just fine and updated. As for the profile update I got error code 1012 follow by error code 78. I will try again later while I am down near NYC, just because I dont seem to get the code down there. I just wish I could figure this out without having to call Sprint, cause this is really getting on my nerves
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I too have been getting this error code 78 for about a week or so and I'm in Utah so I don't think it's related to geographic location. I have also been getting the same out of sync time stamps but add to that duplicate and triplicate messages coming through. I just ran the system updates you mentioned and will let you know if the problem isn't solved. I planned to take my phone to Sprint tomorrow if this didn't work. Thanks for the self help information. I hope it works. So inconvenient!
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I'm having that same exact problem. I'm getting Error 78 (as well as 106, 138, &140 which are system errors). I find that it only occurs when I'm at work where I have almost no coverage. I also get the texts with the 4 hour delayed timestamp. I took my phone (which isn't rooted) to Sprint while I am still in my 30 day grace period. The technician there said he ran a Slate program and he couldn't get the PRL to update and the 3G connection would keep dropping. He told me it was something internal that he couldn't fix and that I need to send it back to Radioshack where I bought it. I've tried a factory restore and updating both profile and PRL this afternoon but still got errors so I'll be sending it back. Thing is, I threw out the box it came in and now Radioshack is going to charge a $50 missing item fee! Trying to weigh the pros and cons...
For the past week and 1/2 i get error 1012 if i do a profile or prl update. I play with my radios in different area to test. So i always follow up with a profile update. So then i have to call sprint, have them refresh my phone and then it works for a short period of time. If i do a profile restore it never activates and have to call sprint.
Running synergy rc1 hw 0002
Lastest radios were flashed in fastboot and have worked before.
When i called sprint they gave me a credit if i was to go to the store and it be free of charge and id get a new phone. But i dont want to end up with 2.3 and loose root.
Also she said it no longer matter if your phone is rooted. You can bring it for service.
Sent from my hTc Evo!
Joey SR said:
For the past week and 1/2 i get error 1012 if i do a profile or prl update. I play with my radios in different area to test. So i always follow up with a profile update. So then i have to call sprint, have them refresh my phone and then it works for a short period of time. If i do a profile restore it never activates and have to call sprint.
Running synergy rc1 hw 0002
Lastest radios were flashed in fastboot and have worked before.
When i called sprint they gave me a credit if i was to go to the store and it be free of charge and id get a new phone. But i dont want to end up with 2.3 and loose root.
Also she said it no longer matter if your phone is rooted. You can bring it for service.
Sent from my hTc Evo!
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Click to collapse
The being rooted and not matter I can say is true.
Sorry I can't help with the rest.
Sent from my PC36100 using Tapatalk
I also had trouble updating my PRL today, running Synergy RC1. First time I've ever had problems updating the PRL.
ncfastls1 said:
I also had trouble updating my PRL today, running Synergy RC1. First time I've ever had problems updating the PRL.
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Did you use clockwork mod? This guy had a similar prob.
I am having this issue as well, I posted in the forum in that link.
This is odd. We can make calls on the phone, internet, text, can not update PRL, profile and it will not receive picture texts. I messed up and DID NOT make a backup of the stock ROM, as I put a new 16g SD card in it. So I dont know if I can go back to the Stock rom or not and try it all again.
I really dont want to go to Sprint and then be given a new 2.3.3 phone.
Thanks to all that have any ideas.
I have another EVO and did the same thing to it, and it works perfectly.
I had this problem, too. The only thing that fixed it for me was a full wipe using ##786#. You will need the MSL code to do this. If you don't have it and you are rooted, you can get MSL reader from the market. If you are not rooted, then you need to call Sprint and sweet talk them into giving it to you. Back up all your apps/user date with Titanium (or whatever you use) before attempting this because it WILL wipe everything from your phone.
i use amon recovery. wiped my whole phone and reinstalled the rom, even flashed others with no go. Downgraded radio = nothing, upgraded again = nothing
I have had lots of problems getting my Data to work on my EVO running on the Boost Mobile Network(A.K.A. Sprint). Still continue not to have Data on it. I assumed it was PRL Version, but was incorrect. Well, I would get the same Error Code. I managed to update PRL manually using the link below.
http://forum.xda-developers.com/showthread.php?t=898628
Still NO DATA on my HTC EVO 4G!
Still get calls & text messages, but no internet!
I got a refurb phone a couple days ago, and they were having provisioning problems then when trying to update it at store. Perhaps it's still occurring?
UPDATE:
I took it to the store yesterday. When I went to go pick it up i noticed a scuff mark on the bottom left along with the screen lifting. Went back today to get my refurb only for this one have the whole bottom lift and fiber in the rear camera and the lense. Back to the store I go and hopefully I get a new one.
UPDATE: given another refurb. This one is perfect, no issues. no more errors. also its hardware version 0002. Weird. The other was 0004. So about $37 at the store. when i called sprint I received a $50 credit along with the $37 I spent on the phone. New phone plus credit = a happy customer.
1012 error
rugedraw said:
I had this problem, too. The only thing that fixed it for me was a full wipe using ##786#. You will need the MSL code to do this. If you don't have it and you are rooted, you can get MSL reader from the market. If you are not rooted, then you need to call Sprint and sweet talk them into giving it to you. Back up all your apps/user date with Titanium (or whatever you use) before attempting this because it WILL wipe everything from your phone.
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Click to collapse
I have been working on my HTC EVO phone for several days trying to get my number transferred and the phone activated. I have done a factory reset called customer service, tried rooting it, everything. I got the MSL code from the previous service providers, luckily, and reset the meid imsi and everything. Finally I came across this post and it was a life saver. You providing the ##786# was what i needed to totally clear everything. It is finally activated. Thank you so much it worked!!
jjshleprock said:
The being rooted and not matter I can say is true.
Sorry I can't help with the rest.
Sent from my PC36100 using Tapatalk
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Mám problém s "Neplatná karta SIM " píše mi to služby 4G nejsou k dispozici protože SIM/UICC je neplatné.Kontaktujte služby zákazníkům.
Nerozumím tomu porad Tě mi,prosím.
I picked up a used Evo 4G recently only to find the previous owner had it flashed to MetroPCS.
As far as I can tell I've got it all back on the Sprint network but still having some problems, example, it'll only call out or receive voicemail when roaming. I want to take it to the Sprint store but the banner says "MetroPCS".
I need to know exactly what the default Sprint banner says so I can fix it up before taking it in.
The device is showing my @sprintpcs email address, downloaded the latest PRL (60687).
I didn't know what the MSL was and didn't use cdma-workshop because on two different systems with two different antivirus software it came up as Malware. I set it to 000000 using a guide I found but could do with knowing what it should be. (Is the MSL unique to me as a customer, if so would I be able to find it from my Moment phone maybe?)
Anyway, the main thing is the banner. If I can set this then it'll be half the battle.
TIA.
P.S. Why wouldn't this be reset after a factor reset? Is there a code that will literally wipe everything or am I missing something that I need?
I think it didn't reset because its a radio thing, not software. Not the smartest on carrier flashing things though.
Sent from my PC36100 using XDA
http://themikmik.com/showthread.php?8477-Radio-Update-1-21-2012-2-15-00-12-19
Post 1 and use the 3rd download link for the PRI, baseband and WIMAX.
Flash it and see if that fixes the issue.
Thanks for the link. I have to leave in 10 minutes so I'm not going to have time. I have tried to get into recovery before (hold down volume while powering on) but it doesn't seem to work for me so I need to look around and see what I'm missing. If Sprint can't help then I'll give this a go.
They did tell me they had a service outage in this area so I'll try on my way home.
Thanks for the suggestions.
Make sure fastboot is off in settings, and once that is off, pull out battery and put back in then try again. Or get quickboot or something from the play store.
Sent from my PC36100 using XDA
Thanks for the posts. Sprint was saying that they couldn't get it to receive a signal so they'll just replace it for me. That $8 a month that I've been paying forever finally pays off!
For the past 3 weeks, I've been unable to update PRL or profile . I keep getting "Network error. Please try again later." I've tried several times a day, every day in various locations.
Basically this error prevents me from using the Hotspot mod. Any ideas?
Sent from my LG-LS980 using XDA Free mobile app
Try a ##scrtn#
This will not wipe anything on your phone. It will simply reset your mobile network connection and force OTA provisioning.
By chance are you running AdBlock Plus? As it will block those from updateing.
\m/ said:
Try a ##scrtn#
This will not wipe anything on your phone. It will simply reset your mobile network connection and force OTA provisioning.
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Click to collapse
Ok, tried this, but then my phone wouldn't activate; kept saying "Network error" when it tried hands free activation. Then, I couldn't call using the phone anymore. However, Going to settings-->activate device fixed it. But I still can't update PRL or profile.
geeksmurf said:
By chance are you running AdBlock Plus? As it will block those from updateing.
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Nope, I wish it was that easy
If you have another device laying around, try going onto Sprint.com and do a service swap to it. Then service swap back to this one. If you do not have one, you might need to call Customer Care to have them try it with a dummy device.
I recall having an issue similar to this on my wife's device. I don't remember exactly what I had to do to resolve it, but I did get it fixed.
Update in case anyone had the same problem. I called Sprint and got the run around until they finally said it was a hardware issue (ie: my phone) and not a network problem.
I decided to just live with it (and without WiFi hotspot) for a while. Then magically it started working again a couple of days ago. I bet it has something to do with the Sprint network being worked on that the techs were just clueless about. Seems to me that Sprint takes its sweet old time upgrading its towers.
Sent from my LG-LS980 using XDA Free mobile app
Network Error, Please Try Again Later
I have had that issue for sometime now too. I only discovered it because my phone downloaded the ZVD update and for it to install properly it requires to update the profile first. I have the same "network error, please try again later" on both PRL and Profile. Spent about an hour with a higher level tech on the phone trying all types of things with no success. When I install the ZVD update it breaks the phone and wont receive calls and requires a push from sprint to reactivate. Every time I reboot now It attempts to do a hands free activation and fails but it is working. Last time this happened (ZVC update) I had to wipe the phone to fix it which I'm not in the mood for anytime soon. I've been waiting for a decent ROM with WiFi calling built in.
Rooted on stock ZVC
geeksmurf said:
By chance are you running AdBlock Plus? As it will block those from updateing.
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Yeah, old thread but thanks as this just helped me out. This is for my LG G4 by the way.
Thanks.
This is a common problem with Sprint. It's not your fault or the phone's fault. It's Sprint's rat butt network acting out. There's nothing that you, the techs you call (even if you get lucky and get a U.S.-based representative), or anybody else can do. The phone will keep trying to activate itself every few minutes until it finally does get through. Then you're set to go, except of course for the dropped calls, missed or delayed text messages, and 500k data speeds (on their alleged LTE network). That's assuming that one of the Sprint bloatware apps doesn't decide to freeze/soft-brick your phone.
There's a reason that Sprint is virtually giving away their services (i.e. the half-off your previous bill, free activation, and pay the early termination fee for the other carrier). They're Number 4 of the 4 major carriers, and that's not likely to change in the near future, because most of the MVNO's latch onto Sprint, which further burdens the resources they do have.
couldn't have said it better myself...then I keep asking myself why am I still with sprint!
THANK YOU! It was Adblock causing the error. Took me some time to find this answer.