[Q] Error 1012 no matter what Sprint or I do - EVO 4G Q&A, Help & Troubleshooting

For the past week and 1/2 i get error 1012 if i do a profile or prl update. I play with my radios in different area to test. So i always follow up with a profile update. So then i have to call sprint, have them refresh my phone and then it works for a short period of time. If i do a profile restore it never activates and have to call sprint.
Running synergy rc1 hw 0002
Lastest radios were flashed in fastboot and have worked before.
When i called sprint they gave me a credit if i was to go to the store and it be free of charge and id get a new phone. But i dont want to end up with 2.3 and loose root.
Also she said it no longer matter if your phone is rooted. You can bring it for service.
Sent from my hTc Evo!

Joey SR said:
For the past week and 1/2 i get error 1012 if i do a profile or prl update. I play with my radios in different area to test. So i always follow up with a profile update. So then i have to call sprint, have them refresh my phone and then it works for a short period of time. If i do a profile restore it never activates and have to call sprint.
Running synergy rc1 hw 0002
Lastest radios were flashed in fastboot and have worked before.
When i called sprint they gave me a credit if i was to go to the store and it be free of charge and id get a new phone. But i dont want to end up with 2.3 and loose root.
Also she said it no longer matter if your phone is rooted. You can bring it for service.
Sent from my hTc Evo!
Click to expand...
Click to collapse
The being rooted and not matter I can say is true.
Sorry I can't help with the rest.
Sent from my PC36100 using Tapatalk

I also had trouble updating my PRL today, running Synergy RC1. First time I've ever had problems updating the PRL.

ncfastls1 said:
I also had trouble updating my PRL today, running Synergy RC1. First time I've ever had problems updating the PRL.
Click to expand...
Click to collapse
Did you use clockwork mod? This guy had a similar prob.

I am having this issue as well, I posted in the forum in that link.
This is odd. We can make calls on the phone, internet, text, can not update PRL, profile and it will not receive picture texts. I messed up and DID NOT make a backup of the stock ROM, as I put a new 16g SD card in it. So I dont know if I can go back to the Stock rom or not and try it all again.
I really dont want to go to Sprint and then be given a new 2.3.3 phone.
Thanks to all that have any ideas.
I have another EVO and did the same thing to it, and it works perfectly.

I had this problem, too. The only thing that fixed it for me was a full wipe using ##786#. You will need the MSL code to do this. If you don't have it and you are rooted, you can get MSL reader from the market. If you are not rooted, then you need to call Sprint and sweet talk them into giving it to you. Back up all your apps/user date with Titanium (or whatever you use) before attempting this because it WILL wipe everything from your phone.

i use amon recovery. wiped my whole phone and reinstalled the rom, even flashed others with no go. Downgraded radio = nothing, upgraded again = nothing

I have had lots of problems getting my Data to work on my EVO running on the Boost Mobile Network(A.K.A. Sprint). Still continue not to have Data on it. I assumed it was PRL Version, but was incorrect. Well, I would get the same Error Code. I managed to update PRL manually using the link below.
http://forum.xda-developers.com/showthread.php?t=898628
Still NO DATA on my HTC EVO 4G!
Still get calls & text messages, but no internet!

I got a refurb phone a couple days ago, and they were having provisioning problems then when trying to update it at store. Perhaps it's still occurring?

UPDATE:
I took it to the store yesterday. When I went to go pick it up i noticed a scuff mark on the bottom left along with the screen lifting. Went back today to get my refurb only for this one have the whole bottom lift and fiber in the rear camera and the lense. Back to the store I go and hopefully I get a new one.

UPDATE: given another refurb. This one is perfect, no issues. no more errors. also its hardware version 0002. Weird. The other was 0004. So about $37 at the store. when i called sprint I received a $50 credit along with the $37 I spent on the phone. New phone plus credit = a happy customer.

1012 error
rugedraw said:
I had this problem, too. The only thing that fixed it for me was a full wipe using ##786#. You will need the MSL code to do this. If you don't have it and you are rooted, you can get MSL reader from the market. If you are not rooted, then you need to call Sprint and sweet talk them into giving it to you. Back up all your apps/user date with Titanium (or whatever you use) before attempting this because it WILL wipe everything from your phone.
Click to expand...
Click to collapse
I have been working on my HTC EVO phone for several days trying to get my number transferred and the phone activated. I have done a factory reset called customer service, tried rooting it, everything. I got the MSL code from the previous service providers, luckily, and reset the meid imsi and everything. Finally I came across this post and it was a life saver. You providing the ##786# was what i needed to totally clear everything. It is finally activated. Thank you so much it worked!!

jjshleprock said:
The being rooted and not matter I can say is true.
Sorry I can't help with the rest.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Mám problém s "Neplatná karta SIM " píše mi to služby 4G nejsou k dispozici protože SIM/UICC je neplatné.Kontaktujte služby zákazníkům.
Nerozumím tomu porad Tě mi,prosím.

Related

[Q] Profile & PRL not Updating

My PRL is 60668. When I click update PRL or update Profile, it says "Checking for PRL/Profile update", then says "PRL/Profile could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. Error code:1012". This happened to me a couple of ROMs ago, any suggestions as to what this is about?
bump????????????
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
lillygirl7 said:
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
Click to expand...
Click to collapse
Through research all I can see is the hard reset route, and CDMA workshop. It just seems like no one cares honestly
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
lillygirl7 said:
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
Click to expand...
Click to collapse
No it's not somewhere in the settings, that's the problem. You went to settings, system upgrade, then update prl and got the same error as me right?
If you have another phone, go online and switch over to it, then switch back, and it will be fixed. That or sprint themselves have some other option. The only way to fix it yourself is pretty complicated
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
lillygirl7 said:
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
Click to expand...
Click to collapse
Oh wow that sucks IDK, I'd call em back and complain, demand free service
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
lillygirl7 said:
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
Click to expand...
Click to collapse
I will, thanks for the update, and glad your problem was fixed. This seems like a possible problem, considering all of the trouble I had switching the lines over, along with selling my old phone, activating old phone, then dummy phone, then evo, then switched evo.. I'll look into it.
mactruc said:
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
Click to expand...
Click to collapse
Ha bro this issue has been happening for a long time, check the dates
I'm having this same problem. Just did my first root and installed Fresh Evo 3.1.0.1, with the recommended newest radio/wimax. Everything but the phone works great. I can still dial and receive calls at my normal number, showing good reception, but there is tons of hiss and my voice almost never makes it to the other phone.
Tried to Update Profile and Update PRL, and both gave me Error 1012. Sprint's website is down right now (4 AM Sunday morning), so maybe the network is simply not currently serving updates.
However, if it's something that can be fixed, I'd be grateful if anyone has an idea.
I could be wrong but if i recall error 1012 is a Sprint data/vision username/password error and is correctable with a call to tier 2 tech support.
I cant remember for certain tho, But I believe thats what that is, I know i've seen it quite a few times before.
Im now having this issue. What has been the cause for most of you? If you found out.
Sent From My HTC Evo 4G Using Tapa Talk Pro!

[Q] Weird problem Evo on Boost Mobile

Hello everyone, I did a little searching and yet to find a problem or resolution similar to mines. I am not new to flashing. Everything normally ran smooth on previous phones that I did. My final product after the flash is the issue.
Flashed phone is an Evo 4g. One prior owner, a close friend who bought it new from the Sprint store. Not going into the technical details( assuming everyone knows the process). But my donor phone this time was the incognito.
Problems: I have no idea what could of happened. When I call out the number shows as private on any phone that I call. I try calling the phone, it goes to voice mail. I call out pressing *82 to see if my number appears but I always get a "Welcome to Verizon wireless, your mobile number is not active or invalid" . When I press 611 it goes to the Sprint Carrier. Sms don't work but internet does. Any guidance would be appreciated. Anyway in which I can restart from the beginning without rerooting? Or a way to bring the original esn back, I could take it from there also.
-Thanks
AvJoe585 said:
Hello everyone, I did a little searching and yet to find a problem or resolution similar to mines. I am not new to flashing. Everything normally ran smooth on previous phones that I did. My final product after the flash is the issue.
Flashed phone is an Evo 4g. One prior owner, a close friend who bought it new from the Sprint store. Not going into the technical details( assuming everyone knows the process). But my donor phone this time was the incognito.
Problems: I have no idea what could of happened. When I call out the number shows as private on any phone that I call. I try calling the phone, it goes to voice mail. I call out pressing *82 to see if my number appears but I always get a "Welcome to Verizon wireless, your mobile number is not active or invalid" . When I press 611 it goes to the Sprint Carrier. Sms don't work but internet does. Any guidance would be appreciated. Anyway in which I can restart from the beginning without rerooting? Or a way to bring the original esn back, I could take it from there also.
-Thanks
Click to expand...
Click to collapse
What rom are you using? Have you tried to update your profile and prl?
Sent from my PC36100 using xda premium
Yeah, sounds like you have a Verizon prl or you are roaming, try updating it.
Sent from my PC36100 using xda premium
Or, a Sprint PRL with enabled roaming.
Don't have the phone with me but a basic recovery rom (forgot the name) while rooting, updated to mikg sense rom, downgraded radios, flashed then received those issues, did a recovery from nand back up, issues still there. I'm not home yet, but i'll try to update the prl. I also thought it was one if those you guys stated. The other forum thinks that I screwed a middle step up and gave me some software( haven't tried it yet). But i'll update later.
Sent from my PC36100 using XDA App
I believe that you are correct it's running off of roaming. Don't know why I get verizon error though.. But sadly I found where I went wrong. I fcked a middle step up. Only 9/10 of the data successfully transfered to the device for some reason. My rls log shows that my esn(hex) is zero'd out. That means that the other ways involving esn to restore are now deemed useless, unless there is a way involving org. Hex or dex. I would try rewriting locations using old esn &meid locations but didn't write the esn down . Any guidance from here?
Sent from my PC36100 using XDA App
once you write the MEID, I have always had it write the ESN for me, I have never had to restore the ESN personally. But there is a website out there that will figure out your ESN based off of your MEID. google it cause I do not remember the name of it off of the top of my head.
Yes, I was working with different software than I usually use. But yes I found a meid converter early. I now know my esn and will try to do it manually the way I stated above.
Sent from my PC36100 using XDA App
Problem resolved, everything is now running smooth, thanks again to the few who actually responded to my post.
Sent from my PC36100 using XDA App

Daughters evo 4g is not receiving texts... help

It stopped receiving texts yesterday.She can send them but cant receive. she doesnt have google voice. a couple days ago or a week ago she had to reboot her phone 7 times because it locked up on her. it took 7 times to get it to restart. It is rooted with either a stock rom or just stock and rooted. i didnt do it, so I dont remember. I know it has the crappy camera on it. I was planning on putting miui on it later this month, but if that wont fix it, I will just unroot her phone and have her take it to the store. But from what Ive read it doesnt seem they will do anything? I hate to take a trip up there if it wont fix her issue.
Try a factory reset
Sent from my PC36100 using xda premium
give tech support a call before un-rooting and taking it back to the store, it may be something on their end they can handle over the phone. Its worth a try
loveshinesthru said:
It stopped receiving texts yesterday.She can send them but cant receive. she doesnt have google voice. a couple days ago or a week ago she had to reboot her phone 7 times because it locked up on her. it took 7 times to get it to restart. It is rooted with either a stock rom or just stock and rooted. i didnt do it, so I dont remember. I know it has the crappy camera on it. I was planning on putting miui on it later this month, but if that wont fix it, I will just unroot her phone and have her take it to the store. But from what Ive read it doesnt seem they will do anything? I hate to take a trip up there if it wont fix her issue.
Click to expand...
Click to collapse
If you can try flashing sense 1.0 rom. Say Tommytomatoe's or Gruesomewolf' or swagstr's. Then try updating profile and prl.
Sent from my lair.
I did have her update profile and prl and it didnt help any. I think she is going to call sprint tomorrow and see if there is anything they can do. Do any of you know if I put a different rom on it if it will fix it? If her phone is rooted will a factory reset mess it up? she did that on her optimus and it didnt have a compatible recovery and it messed up the phone. we thought it was bricked, but my roommate fixed it.
Factory reset will only erase all data so it won't mess up just have her export contacts to sd, get Sms backup and restore from market to. Save her texts if she wants and use titanium backup pro or mybackuproot to save all her apps and data first so. She can restore everything after the reset since she will lose it all
________________________________
{We are legion, for we are many}
>Sent from my Anonymous DeathStar in the depths of GalaXy S2<
-Coming soon to an Evo4G near you?: [AoSP]EViL-MoD_FReEvO v0.1[Free your phone]-
Since your on a stock rooted Tom try this:
1.get msl reader off the market, its free and write down your msl code
2.dial ##data# select edit mode, it'll ask you for your msl code
3. Tap on your data profile option, hit menu and then choose restore profile.
4. Let it restart and if it doesn't restart restart the phone yourself. Let it reprovision and go through the handsfree activation, after its finished cancel the prl update
5. Let it settle now update profile first prl second, restart the phone after both is done and report back if that worked
PS that's usually what I have to do any time I have texting issues and it usually clears everything up. Plus if you call sprint tech support this is what theyll have you do
Sent from my PC36100 using xda premium
Check the memory. She may have to remove some apps. Try that before you get knee deep into unrooting . I had customer per day with similar issues.
Sent from my PC36100 using XDA
Koont said:
Check the memory. She may have to remove some apps. Try that before you get knee deep into unrooting . I had customer per day with similar issues.
Sent from my PC36100 using XDA
Click to expand...
Click to collapse
Im the one with memory issues and I never have a problem with receiving texts.
I havent heard back yet whether doing those 5 steps has worked or not. Shes at work.
makesure google voice is not installed, happened to me..
Sent from my Nexus S using Tapatalk
She doesnt have google voice, that was the first thing I asked her.
She tried the 5 steps and its still not working.
gohstly sms in the market works for me =], i had same issue, i would buy pro tho or else youll have to go to the app, every time, a text is missed, its only a dollar..
so she talked to tech support and theres nothing that can be done. theyve tried everything. it wont work. can the store order her one without paying a fee, or is the only other option assurion?
loveshinesthru said:
so she talked to tech support and theres nothing that can be done. theyve tried everything. it wont work. can the store order her one without paying a fee, or is the only other option assurion?
Click to expand...
Click to collapse
If she has insurance, and/ or if your 30 days isn't up yet, unroot get a new one
sent from my EVO EXPRESS 4g
Ghostly SMS
Seconded, the dual-notification system is annoying but unavoidable and I can't tell you how satisfying it is when Ghostly picks up a text you would have definitively missed.
play.google.com/store/apps/details?id=it.sineo.android.GhostSMS&hl=en
She doesnt want to pay insurance. I talked her through unrooting it, but unrevoked forever son didnt work the two times she tried it, we were running out of time and then we tried the pc36img but her phone doesnt show bootloader option. shes using revolutionary recovery. after we tried all this, now her phone doesnt read her sd card.
loveshinesthru said:
She doesnt want to pay insurance. I talked her through unrooting it, but unrevoked forever son didnt work the two times she tried it, we were running out of time and then we tried the pc36img but her phone doesnt show bootloader option. shes using revolutionary recovery. after we tried all this, now her phone doesnt read her sd card.
Click to expand...
Click to collapse
I had a similar problem with the sdcard just reformat it on a pc and put it back in it should work or use a new sd card and transfer her old files
Sent from my PG86100 using xda premium
I finally have the phone and I did a factory reset, which surprise, did not fix the issue. (being sarcastic) I installed another stock rom and it works just fine. In the meantime she bought an iphone and is very happy with it, so its either going on CL or ebay. has a video docking station and a motorola bluetooth speaker. 16gb card... hope I can get 150 or more for it..
volk9029 said:
If you can try flashing sense 1.0 rom. Say Tommytomatoe's or Gruesomewolf' or swagstr's. Then try updating profile and prl.
Sent from my lair.
Click to expand...
Click to collapse
This worked for me! Thanks!
Punkrocker924 said:
Seconded, the dual-notification system is annoying but unavoidable and I can't tell you how satisfying it is when Ghostly picks up a text you would have definitively missed.
play.google.com/store/apps/details?id=it.sineo.android.GhostSMS&hl=en
Click to expand...
Click to collapse
It is avoidable, just disable the notification in the sms app. Either the downloaded one or stock.
EVO 4G: Swagged Out with Swagged Out Stock+.

[Q] Default Sprint Banner

I picked up a used Evo 4G recently only to find the previous owner had it flashed to MetroPCS.
As far as I can tell I've got it all back on the Sprint network but still having some problems, example, it'll only call out or receive voicemail when roaming. I want to take it to the Sprint store but the banner says "MetroPCS".
I need to know exactly what the default Sprint banner says so I can fix it up before taking it in.
The device is showing my @sprintpcs email address, downloaded the latest PRL (60687).
I didn't know what the MSL was and didn't use cdma-workshop because on two different systems with two different antivirus software it came up as Malware. I set it to 000000 using a guide I found but could do with knowing what it should be. (Is the MSL unique to me as a customer, if so would I be able to find it from my Moment phone maybe?)
Anyway, the main thing is the banner. If I can set this then it'll be half the battle.
TIA.
P.S. Why wouldn't this be reset after a factor reset? Is there a code that will literally wipe everything or am I missing something that I need?
I think it didn't reset because its a radio thing, not software. Not the smartest on carrier flashing things though.
Sent from my PC36100 using XDA
http://themikmik.com/showthread.php?8477-Radio-Update-1-21-2012-2-15-00-12-19
Post 1 and use the 3rd download link for the PRI, baseband and WIMAX.
Flash it and see if that fixes the issue.
Thanks for the link. I have to leave in 10 minutes so I'm not going to have time. I have tried to get into recovery before (hold down volume while powering on) but it doesn't seem to work for me so I need to look around and see what I'm missing. If Sprint can't help then I'll give this a go.
They did tell me they had a service outage in this area so I'll try on my way home.
Thanks for the suggestions.
Make sure fastboot is off in settings, and once that is off, pull out battery and put back in then try again. Or get quickboot or something from the play store.
Sent from my PC36100 using XDA
Thanks for the posts. Sprint was saying that they couldn't get it to receive a signal so they'll just replace it for me. That $8 a month that I've been paying forever finally pays off!

No 4G/3G

Ugh! So where do I begin.. First of all I am running the MOAR most updated version in the OP. Have been for a while. Haven't been able to update PRL/Profile in I don't how long. So I like to here and there to make sure all is well. Anyway today I started messing with it and I used some secret code I found in the MOAR thread for hands free activation. Well, that went south since I am unable to update PRL/Profile. Then I called Sprint and she got the hands free activation off. I was still unable to update PRL/Profile after that. I went ahead and downloaded the latest MOAR and wiped EVERYTHING!! Then flashed the MOAR. I am not sure exactly when the 4G/3G problems started to happen. I am thinking before I flashed the ROM again. But anyway in a nutshell I I can not still update PRL/Profile. Gives me internal error and now I have no 4G/3G. Sprint wanted me to call them on another phone and I assume to deactivate my phone and reactivate it or something idk. I remember one time my sister had this issue and I was in the phone 5 minutes and it was back. IDK why I am having such a issue.
I had the same issue on my first flasb. Forcing hands-free activation fixed it
##72786# in the dialer
EDIT: Make sure you're connected to wifi when you do it.
CNexus said:
I had the same issue on my first flasb. Forcing hands-free activation fixed it
##72786# in the dialer
EDIT: Make sure you're connected to wifi when you do it.
Click to expand...
Click to collapse
Right. That did fix it although after I still was unable to update PRL/Profile. But right now I am having an issue with no 3G/4G. Sprint said it could be a hardware issue with my antenna which I find hard to believe. I am downloading another ROM now and see if that works any better. Not sure what else to do. I don't have 50$ and I am not trying to pay for it. I find it hard to believe that my antenna is just not working. Although I was on the phone with her for 50 minutes and it seemed like we tried everything I just don't want to give up.
Odin back to full stock... Usually clears up lots of issues. You can reroot and flash moar again.
Sent from the future via Tapatalk 4
edfunkycold said:
Odin back to full stock... Usually clears up lots of issues. You can reroot and flash moar again.
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Try this
Otherwise, somethings wrong with the hardware
edfunkycold said:
Odin back to full stock... Usually clears up lots of issues. You can reroot and flash moar again.
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Is odin back to stock difficult? I would think it would be easy since to root is fairly simple. I am going to keep downloading this ROM. Then go back to stock and see if that works.
EDIT: So on my second call to Sprint today this guy said I need Sprint Zone and I need to activate my phone. Having our phones rooted I did not have this app. Thankfully I seen it posted so I put it in my DB and installed it and it installed but the app was no where to be found. I even flashed the app pack and installed it same issue. Then I called Sprint two more times just to come to the conclusion that my phone antenna could be defected. Which would cost me 50$. Anyway, I thought it was something else I could do. Sitting here downloading a ROM on my phone and on my laptop going to thread to thread. Hangout convo to hangout convo I see the status of the download. Well what do you know Sprint Zone is updating. So I updated it and it opened. Said my phone was not activated. So I activated it, phone restarted and I have 4G LTE and I went to the browser and it works. Finally caught a break. Thanks guys!! @edfunkycold @CNexus

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