Develop Bugs

Gmail Exchange ActiveSync: Mail not deleting when I "Refresh"

I'm using Gmail Exchange ActiveSync and the HTC Mail App, because:
1. The Gmail App seems to be either Push Mail (Constant) or Manual (Menu --> Refresh), whereas I'd prefer it to check for me once an hour.
2. I dislike the Gmail interface
But when I click "Refresh", mail I've deleted via IMAP in Outlook or the Webmail doesn't disappear. It does download new mail though. This link:
http://email.about.com/od/iphonemailtips/qt/Set_Up_Push_Gmail_in_iPhone_Mail.htm
Refers to using Gmail Exchange ActiveSync on the iPhone, says:
"* To delete a message, move it to the [Gmail]/Trash folder.
* To archive a message, delete it from the Inbox or move it to [Gmail]/All Mail."
I don't mind if pressing DELETE Archives or Deletes the message but surely this isn't correct? Both the Gmail App and IMAP delete mail when you click "Refresh" (that have been deleted elsewhere). I shouldn't have to "Manually" delete mail, I've already deleted elsewhere.
Surely this does too?
Thanks

It's suddenly starting working. I must say Sync using Exchange ActiveSync is very hit and miss!
Last night I was finding it was trying to Sync (the white sync circle) for 5-10 minutes+, despite using Wireless and it only having to update 1-2 e-mail differences. I gave up in the end .

It's now not downloading mail in folders other than the Inbox!
I've had to move mail out, refresh, move it back in and then refresh again, it then downloads the mail but this is tricky to do for Sent Items. If it's still playing up tomorrow, I think I'll switch to IMAP. What a mess:
1. Google Sync: Has no ability to say how often it downloads mail. You either have to accept "Push Mail" (and the extra battery it needs) or Manually click Refresh
2. Gmail Exchange ActiveSync: Is proving very unreliable
Annoyingly IMAP doesn't offer Contacts/Calendar Sync, so I'll still have use one of the above methods for these two. Probably Google Sync, as Exchange ActiveSync will create a redundant Mailbox. Hopefully only Real-time Syncing Calendar/Contacts won't have too much draw on battery. I'm pretty sure it's the Mail part that does this.

Now it won't download anything in my Sent Items and instead just re-downloads the same e-mail, that isn't even in Sent Items any more!
IMO Gmail's (Beta) Exchange ActiveSync is well and truly broken! I'm off to re-configure (for the more basic but reliable) IMAP.

IMAP for me too, works well without any issues

IMAP is so much more reliable than Exchange ActiveSync. It's annoying it doesn't sync Calendar/Contacts too though.
I'm using Google Sync for those two, hopefully battery won't be hammered too much. I'm pretty sure it's E-Mail (not Calendar/Contacts) that does this, when Push is enabled.

Mail app problems after update

After updating to HTC froyo my mail app now deletes all previous messages in inbox when refreshing!! Anyone else had this problem??
Sent from my HTC Desire using XDA App

I was just looking for the same answer as you...flipping annoying as now it seems to purge my emails on my desire after the update once i've downloaded them on my home PC in Outlook. Never did this before the update and i've checked in the phone email settings how long to keep the mails in the inbox (set to 7 days at the mo) but it makes no difference. At least on WinMo you have a folder called outlook mail that keep them for a defined period.
I hope this can be fixed as i'm starting to not like the Android OS at all after being a WinMo user from day one.
It's just the simple things that let this OS down i think.

I have this prblem too.....any known fix???

You can try this.
"I was having the same issue,but have resolved it by changing my account settings from POP3 to IMAP."
Didn't work for me but who knows.

Experiencing the same here, after froyo update messages from my pop3 account seems to purge when deleted from server.
Needs a fix

Crap. I have the exact same problem. As soon as you download to your pc from the server the emails are gone. No solution yet? There is a workaround you can go to your native client (outlook) go to advanced setting and check "leave emails on server". Until this is fixed this is all we can do.
Here is a brief tutorial for Outlook 2003:
Under the Delivery section of the Advanced tab, Outlook 2003 lets you define how to handle downloaded and old emails on the mail server.
By default, Outlook 2003 downloads your emails from the server, and in effect deletes them from the server after successful downloads. Without needing access to the mail server itself, you can customize Outlook's email deletion behavior. Outlook 2003 gives you thee options.
Checking the Leave a copy of messages on the server checkbox instructs Outlook 2003 to leave a copy of your emails on the server indefinitely. You or your System Administrator will then need to delete the emails from the mail server itself.
Complementary options can refine how long, and under what conditions Outlook 2003 should leave a copy of your emails on the mail server; I have mine set to 30 days.

I have another workaround.
I forward emails to myself and the emails get stored in my SENT folder. Irritating, I know, but at least I have a copy of it on my phone.

same problem here
same problem here, sucks!!
Hope the fix it soon

Sorted problem on mine it was problem with server. I am on ntlworld.com and have to put "recent:" in front of username and now all ok.(not quotes)
Sent from my HTC Desire using XDA App

Went over to Modaco and installed a completely stock based rooted ROM. Still doing the exact same thing.

Active Sync Not Deleting Mail

Anyone else having this issue? I am using Hotmail in Excahnge Activesync on my Droid Incredible. When I delete mail on my phone it keeps showing up as new messages everytime the activesync syncs. If i delete the mail using my pc, the messages will be deleted from the phone. I want to be able to delete using my phone and not the pc all the time.

Delete the account from your phone and when you re-add it, make sure you choose "Imap." The situation you are presently in results if "POP3" is selected upon initial sign up because your email remains on the server.

SlimSnoopOS said:
Delete the account from your phone and when you re-add it, make sure you choose "Imap." The situation you are presently in results if "POP3" is selected upon initial sign up because your email remains on the server.
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I am selecting exchange activesync so that the mail on the server and on the phone are synced together

I do not have a Microsoft Exchange Active sync account but I do configure email on my phone. I believe you must specify the email protocol (you want "IMAP") via your desktop email according to Microsoft's support site here:
http://technet.microsoft.com/en-us/library/bb123484.aspx
and here:
http://technet.microsoft.com/en-us/library/bb124107.aspx
With the exception of Microsoft Exchange Activesync, each of the other email settings on your phone app allow you to specify POP or Imap upon initial setup when you select "manual setup."

Hello all.
When i delete an e-mail in my Active Sync on my device, that email totally dissapears instead of being moved to the recycle bin. In consequense to that (i think so), that e-mail is NOT deleted in the server (Office365) and stays at the inbox.
However, If i choose (on my device) to move an e-mail to the recyle bin, that normally goes there, and in consequence, that email is moved to the recyble bin in the server too (and is not in the inbox then).
Have you got an idea?
Thank you

Hotmail contacts disappeared all of a sudden?!?

I sync to hotmail for all my personal contacts and all of a sudden this morning none of my hotmail contacts are showing in my phone. Nothing has changed since last night and when I look in the account settings it is set up to sync contacts. Also when I go online my contacts are still in hotmail. My hotmail account is set up as an exchange active sync account and up until today it worked fine with no issues.
When I go into the contacts app I don't have any contacts for that account and when I go into groups its not even listed there at all as an account. But like I said in the account settings it is listed as syncing contacts.
Has anyone ever seen anything like this and fixed it? Or have any idea what causes it? Is it just some server issue on the hotmail side that will clear itself up randomly like it glitched out randomly? I highly doubt it's related but my phone has been unable to connect to the at&t update servers for a while now and never got the ota update I've heard about. TIA for any help.
EDIT: so I tried deleting the account and re-adding it and now some contacts are showing but not all even though the account sync shows completed. And for a second the account was listed in the contact app groups and then I literally watched it disappear. I am completely at a loss here.

I'm experiencing the same problem and can’t find a solution.
Not only my hotmail contacts keep disappearing from my standard contacts-app, also my hotmail-emails and agenda items keep disappearing. A few minutes later my smartphone tells me I’ve got new emails, but it just downloaded them back to my smartphone. The same with the contacts and agenda-items.
I already did a hard reset with my smartphone, but it keeps deleting everything from hotmail.
When I disable the synch-options for that account, it doesn’t delete my mails, contacts and agenda, but then again I have to manually look for new emails.
EDIT: I just noticed, when de synch-option is disabled for contacts, my smartphone randomly deletes everything from hotmail including the contacts. Only the contacts stay deleted, while emails and agenda-items are downloaded again.
So it probably has to be an issue with Galaxy S3 or Anroid.
I've got: Model GT-I9300 with Android-version: 4.0.4 (Ice Cream Sandwich)
Just like "erikk" my Hotmail account is set up as an Microsoft Exchange ActiveSync account.

GMAIL Sync Issue

Stock ROM, Gmail stopped syncing. No more email comes in unless I manually go and hit refresh in the Gmail app, or go to settings and force sync it. This just started happening. Have the phone for almost a month without any issues, then as of say an hour ago, it just stopped syncing emails. No error messages in the sync menu. Normally if there is an issue with sync, there is a red exclamation mark stating an issue, but there isn't any. It just shows that Gmail was last synced at the last time I manually synced it.
Any thoughts?

Upon further testing, I see that Gmail does have an active connection to the server. If I mark an email unread in Gmail, it immediately reflects on the Gmail client in the Note II. If I send a test email, my Gmail.com shows the new email, but the Note II Gmail app does not until I manually sync it. It's very weird.

Clear data. Should work.

also you might try opening up your settings in gmail, and go through those settings. There is an option there to have gmail sync on or off. I was going to suggest clear data in the gmail app, but that already been suggested.
I used to have this problem frequently on my last phone. I never found a permanent fix but did notice that somehow the settings in gmail would change by themselves and gmail sync on/off was one of them as well as the one where you can decide to let it notify you for every email or just once for the initial email.

Brava27 said:
Clear data. Should work.
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+1 -- usually fixes issues.