Hello!
I've been holding off unlocking my HOX's bootloader since I saw a yellow spot appear in the corner of my screen 3 weeks ago. I would go for a custom rom for better performance and battery life, but I'm afraid the spot will get bigger and I will have to send my phone for a repair.
So here are the questions: Has anybody sent an unlocked phone to service for a screen problem? Have they charged you for the repair? Can the spot actually get bigger?
Just to mention, I'm not willing to send my phone to service as of now, since the spot is quite small and it is the only issue I have had with it in 7 months. On the other hand, two of my friends have sent their HOX's to service and received units having more problems than the original ones
If you are talking about flickering of screen, it doesn't depends from an unloacked phone...
You can change rom as many time as you want
If you must send your phone to repair, you don't have any problem because is a manufacturing defect
No he is talking about the small yellow circles that appear from the poorly cured glue. I have 2of these in both the very bottom left and bottom right of screen.
They sometimes are not visible. Sometimes very visible but they never change in size.
If you can live with them i wouldn't worry about then getting bigger. Its very unlikely to happen.
Unlocking the bootloader should not affect your warranty if you have to send it back as its got nothing to do with software
Sent from my HTC One X using xda app-developers app
bagofcrap24 said:
No he is talking about the small yellow circles that appear from the poorly cured glue. I have 2of these in both the very bottom left and bottom right of screen.
They sometimes are not visible. Sometimes very visible but they never change in size.
If you can live with them i wouldn't worry about then getting bigger. Its very unlikely to happen.
Unlocking the bootloader should not affect your warranty if you have to send it back as its got nothing to do with software
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Yes, it is like a disc of about 1 cm diameter which shows a white image as yellow when the phone heats up; it is almost invisible when it hasn't been used for a while.
Thank you for your advice! I was worried it would take over the whole screen when it showed up, as there was nothing wrong for more than 6 months. I looked it up a bit and it seems there is no way to get rid of it
Related
So, some One X owners got thoose yellow spots, at some devices they disapear after some time, for you, too? If yes please tell us how long it takes for you.
I started with 2 spots and now, 5 days and around 10hr screen time later, one has disappeared. The other one is still visible so I'm thinking of returning the phone for a new One X
Just noticed that min yellow spot on the bottom (in place of the whole dock bar) starts to disapear. Seems really to be the glue (like Organofunctional Silane Z-6011) on iPhones. I will watch and reprot if it totaly goes away
I had one in the top left corner. After 10hours or so it's completely gone
Sent from my HTC One X using XDA
I had a couple of yellow spots on my phone from day one (had it a few days now), most are not noticeable anymore (bottom right of the screen for example). However the one on the bottom left doesnt seam to be fading at all to me.
http://vm1.drefsab.co.uk/phone/IMAG0101.jpg
http://vm1.drefsab.co.uk/phone/IMAG0102.jpg
Is this normal and should it still fade or do you guys think I should be asking three for a replacement (want to do it in the 14 days returns policy if I have to do it to make things simple).
(I've emailed three the pictures asking them about getting it replaced).
Drefsab said:
I had a couple of yellow spots on my phone from day one (had it a few days now), most are not noticeable anymore (bottom right of the screen for example). However the one on the bottom left doesnt seam to be fading at all to me.
http://vm1.drefsab.co.uk/phone/IMAG0101.jpg
http://vm1.drefsab.co.uk/phone/IMAG0102.jpg
Is this normal and should it still fade or do you guys think I should be asking three for a replacement (want to do it in the 14 days returns policy if I have to do it to make things simple).
(I've emailed three the pictures asking them about getting it replaced).
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Click to collapse
Get it replaced mate, I've got two yellow,more like swipe marks than spots, on the bottom right of my screen as I look at it and they are really obvious. I've rang o2 and I'm getting a doorstep exchange on Tuesday,which will be a week to the day I got the phone, and there is no sign of them fading. I ordered online hence the exchange. It's pot luck for me whether I get one without the yellow spots but I'll keep exchanging until I do coz I love the phone otherwise.
Sent from my HTC One X using xda premium
yup its the same for me I will just pester them and keep asking for exchanges until I get a good one. I was hoping it would fade and its been really annoying because I want to unlock the bootloader etc but didnt until they faded just incase. As I bought online it should be ok to swap hopefully, im wondering if they will let me take it to a store as then I can stay in the shop until they find a good one.
Drefsab said:
yup its the same for me I will just pester them and keep asking for exchanges until I get a good one. I was hoping it would fade and its been really annoying because I want to unlock the bootloader etc but didnt until they faded just incase. As I bought online it should be ok to swap hopefully, im wondering if they will let me take it to a store as then I can stay in the shop until they find a good one.
Click to expand...
Click to collapse
O2 told me I couldn't do that because I didn't purchase it from the shop,but it won't do any harm to try.
Sent from my HTC One X using xda premium
I have a yellow spot on the bottom left. After 1 day's use it's already significantly less obvious.
I wouldn't bother exchanging handsets until at least a week or so, as the chances are the spots go away on their own.
I hope they do just fade away!
I've had this one since thursday day, and used it a lot since I got it the others on the screen faded but this hasnt changed at all.
Mine are almost completely gone after only a few hours. I had a really bad one in the bottom left, and then another in the bottom right and top right.
I may have sped up the process by having the backlight on 100% for a while when I was doing screen tests.
I can just about see when the brightest one was now, but I have to be looking for it, on a uniform white screen. Otherwise they have gone.
Acknowledgement from HTC
http://focustaiwan.tw/ShowNews/WebNews_Detail.aspx?Type=aeco&TNo=&ID=201204180041
Few weeks ago, I purchased HTC One X without warranty, then after few days I rooted it, and unlocked bootloader but didn't installed any custom ROM, then after a day there were yellow spots/tint appearing on the top of my screen, even I didn't dropped my phone.
Please help me xda-developers, admins, members
how to fix it or tell me the real solution of this problem facing many people including myself.
Please help me!!!
How do you buy a phone without warranty? Isn't it a consumer's RIGHT?
CAPSGUY said:
How do you buy a phone without warranty? Isn't it a consumer's RIGHT?
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I purchased the used version without warranty. Please tell me the solution of spots!
Fayzann said:
I purchased the used version without warranty. Please tell me the solution of spots!
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Click to collapse
Put the screen on full brightness and leave it on overnight.
JJbdoggg said:
Put the screen on full brightness and leave it on overnight.
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Click to collapse
Thank you so much sir, I will try this and should I check the option for never on the sleep time?
JJbdoggg said:
Put the screen on full brightness and leave it on overnight.
Click to expand...
Click to collapse
I have a question, what will happen if making brightness full and leaving it overnight? does it makes some difference to the LCD? or does this works?
nothing will help you trying to get rid of those yellow spots. They appear when phone gets warm and they disappear when phone gets cool, the only way to remove yellow tint is to send it back for a repair.
BTW, used phones got warranty too. But you have to have INVOICE/RECEIPT - any prove that you bought it in a legal way. Buying used phones is legal, but you should get some sort of proof.
If you are without warranty there is a posibility that you got your phone ilegally (stolen/ditched batch).
And one more thing - there are two types of HTC One X out there
1) TRADE ones - usualy they are cheaper with more problems (screen, yellow spots, bad tegra chip, hot as hell) and are usualy sold WW mostly via internet. Usualy they are some sort of "not so good at quality control but we (htc) need money so lets sell them for a lesser amount of money".
2) SELLING ones - they are more expensive and sold by official HTC distibuters and carriers. They have outstanding performance and build quality due to good quality control. But remember, some of SELLING ones can end up with TRADE batch so some might be lucky (I am sorry but AMAZON, EBAY, EXPANSYS have the TRADE ones so you will most likely have some problems with the phone.)
miHah said:
nothing will help you trying to get rid of those yellow spots. They appear when phone gets warm and they disappear when phone gets cool, the only way to remove yellow tint is to send it back for a repair.
BTW, used phones got warranty too. But you have to have INVOICE/RECEIPT - any prove that you bought it in a legal way. Buying used phones is legal, but you should get some sort of proof.
If you are without warranty there is a posibility that you got your phone ilegally (stolen/ditched batch).
And one more thing - there are two types of HTC One X out there
1) TRADE ones - usualy they are cheaper with more problems (screen, yellow spots, bad tegra chip, hot as hell) and are usualy sold WW mostly via internet. Usualy they are some sort of "not so good at quality control but we (htc) need money so lets sell them for a lesser amount of money".
2) SELLING ones - they are more expensive and sold by official HTC distibuters and carriers (I am sorry but AMAZON, EBAY, EXPANSYS have the TRADE ones so you will most likely have some problems with the phone.)
Click to expand...
Click to collapse
I got S720e version, OK then I will buy a new phone which will be official one, Tell me which is better Galaxy s3 or One X?
Two types of HTC One X (mostly quality control)
Delete please
I got a yellow tint at the top of my screen about two weeks ago after having my One X for about 4 weeks. I noticed the phone was getting hot with just about anything I did i.e. using Facebook. I downloaded Dead Pixel Detect and Fix off Play Store, set the colour to yellow and put it on full brightness overnight. I also pressed gently on the affected area with the yellow tint and that helped "massage" the tint away a bit. The next morning it had pretty much gone and stayed away since.
Harrysoon said:
I got a yellow tint at the top of my screen about two weeks ago after having my One X for about 4 weeks. I noticed the phone was getting hot with just about anything I did i.e. using Facebook. I downloaded Dead Pixel Detect and Fix off Play Store, set the colour to yellow and put it on full brightness overnight. I also pressed gently on the affected area with the yellow tint and that helped "massage" the tint away a bit. The next morning it had pretty much gone and stayed away since.
Click to expand...
Click to collapse
OK, Now I have downloaded "Dead Pixel Detect and Fix" from Play Store, now what should I choose? There are 2 options.
"Fix It" and "Colour"
what should I do next to resolve yellow spots?
was ur issue resolved?
I had two one xs and both had yellow spots. In both phones it went away on its own.
Yellow Tint
I too had the Yellow Stains on the screen. Resolution "HTC replaced the screen". However they took 3 weeks for replacement as the parts were not available. Contrary they provided me +1Month of warranty on the phone.
I am using the replaced screen for 3 weeks now and i see a Yellow spot on the right bottom corner. Will be giving this to the service centre again this week.
I came to this forum to know why the spots occur in first place
---------- Post added at 09:18 PM ---------- Previous post was at 08:53 PM ----------
I too had the Yellow Stains on the screen. Resolution "HTC replaced the screen". However they took 3 weeks for replacement as the parts were not available. Contrary they provided me +1Month of warranty on the phone.
I am using the replaced screen for 3 weeks now and i see a Yellow spot on the right bottom corner. Will be giving this to the service centre again this week.
I came to this forum to know why the spots occur in first place
had the yellow spot bottom left of screen, fridge trick seemed to work for a very short time, then I came to the fix (for me anyway) I had a rubber type skin/cover on the phone, I took it off and within an hour the yellow dot had disappeared, this may sound basic, but those of you with a protective case and a yellow dot, simply try it and see.
Sent it off for repair because it had screen fitment problems out of the box (screen was loose but didn't ripple, no yellow spots), the casing was perfect and not damaged. When I got the device back from repair, screen was replaced and tightened, but it now ripples on normal touch, has 1 dead pixel, light bleed around the bezel (can be seen in the video, top part of the screen, also around capacitive touch buttons), yellow spot in lower right corner when the phone gets warm AND the casing was damaged in several places.
I'm sending this video to HTC and will demand either my money back or a new device, it is unlocked, but this cannot be caused by software, so they should accept the warranty. Video:
Did they tell you which repair center they sent it to?
Sent from the superior hTC EndeavourU
My screen is like yours out of the box... They don't repair...
Sent from my HTC One X using xda app-developers app
In my opinion this is the repair shop faults.
Either way this is unacceptable. Very sloppy work.
I am very curious how HTC will resolve this.
My last resort is to send my HOX or any other future devices back to their so called repair or service centers. Your major problems will be resolved but additional cosmetic problems will surface such as this gentleman's screen. My first and only experience is purchasing an EVO 3D gsm version from a local yahoo auctions seller in HK. I didnt want to nitpick but the screen had leaks of light when viewing in datkness and it wasnt aligned properly. So i thought what the heck..send it in for repair or servicing...got it back in a week with less light bleed but some of my capacitive lights werent lighting up completely. As if they never checked after other problems were resolved. I ended up selling it for a good 150 dollar loss since i am extremely picky with these screens. Just last week i got the HOX and the darn thing seems to be perfect from the factory but guess what..that small yellow spot pops up when the phone heys to 36 or 37 degrees... Much more annoying than a single dead pixel. I am having an EXCHANGE for another unit but i doubt they will be perfect. For some people stating they have no problems at all...they arent looking hard enough. There is always something imperfect with all the htc phones i have bought. Since the hd2. But whatever...their outter appearance are simply the best looking and i just couldnt pass it up.
Sent from my GT-N7000 using xda premium
@Tw1tchy I just know it was serviced by HTC Germany.
I think I'll get this one replaced, and when I get the replacement, I will just going to sell it and be done with this One X story, too much risk and I don't want to send my phone 1000 km from Croatia to Germany every time I find a problem.
c4Lvin said:
My last resort is to send my HOX or any other future devices back to their so called repair or service centers. Your major problems will be resolved but additional cosmetic problems will surface such as this gentleman's screen. My first and only experience is purchasing an EVO 3D gsm version from a local yahoo auctions seller in HK. I didnt want to nitpick but the screen had leaks of light when viewing in datkness and it wasnt aligned properly. So i thought what the heck..send it in for repair or servicing...got it back in a week with less light bleed but some of my capacitive lights werent lighting up completely. As if they never checked after other problems were resolved. I ended up selling it for a good 150 dollar loss since i am extremely picky with these screens. Just last week i got the HOX and the darn thing seems to be perfect from the factory but guess what..that small yellow spot pops up when the phone heys to 36 or 37 degrees... Much more annoying than a single dead pixel. I am having an EXCHANGE for another unit but i doubt they will be perfect. For some people stating they have no problems at all...they arent looking hard enough. There is always something imperfect with all the htc phones i have bought. Since the hd2. But whatever...their outter appearance are simply the best looking and i just couldnt pass it up.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
My first HOX was like that, small yellow spot when the phone got hotter it was even worst, i send it in for a replacement and i got a truly perfect HOX no yellow spots, dead pixels, dust or whatever! Really happy with HTC right now!
vcrp94 said:
My first HOX was like that, small yellow spot when the phone got hotter it was even worst, i send it in for a replacement and i got a truly perfect HOX no yellow spots, dead pixels, dust or whatever! Really happy with HTC right now!
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Click to collapse
really? I change 6 or 7 in a store... replaced twice brande new phones in HTC assistance...and this one have a new battery, but screen sucks... i give up!!! I can live with this!!! its just a phone...
or i'm just waiting JB to send it to repair again
Seriosly guys...what do you think they do with those opened ones? I guess they just sell it to those other not as picky as us customers eh? since they arent factory sealed like the Samsungs. I personally would never accept one that was opened up and fiddled around with. Just bad!
Sent from my GT-N7000 using xda premium
So, long story short.
I received my device which had screen flex and PUSHED the sevice senter to replace the LCD.
Got back the device today. The LCD Module (LCM) has been changed. But, they made some pinch on side of polycarbonate body, while replacing the LCD.
Also, the screen is more flexible in both left and right edges with loosely fixed screen on left center. Hope it becomes hard after some use and heat.
Just for information, i have replaced 3 devices and sent the fourth one to service center three times till now.
I have given up now & keeping the device. After owning HTC from HTC Hermes times, this is the first device i have seen this much quality control issues.
Earlier, I was confident enough to order HD2 and EVO3D from UK (Iam living in Dubai) when they release those.
Now, i lost that confidence with HTC. I still didn't unlock the device for the same reason. My first time with any HTC device without modding the ROM. HTC should be proud of themselves
I have light bleeding on my one x as well. Its quite annoying but you have to get used to it. I'm not risking sending my one away after I have already been without it for a month
Sent from my HTC One X using xda premium
Guys, over the past few days I have noticed at the foot of the screen in the centre there is a yellow line (approx 1 to 2mm thickness) appearing which looks very much like screen burn.
It can only be seen when a lighter colour is present but it is there no matter what you are looking at.
When watching movies it is horrendous as your eyes are constantly drawn to the yellow thick line.
Question being has anyone else noticed this?
Sounds like a faulty panel to me
Lennyuk said:
Sounds like a faulty panel to me
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Click to collapse
That's what I am thinking but before I contact Clove tomorrow it would be interesting to hear if this is an isolated case?
Give us a picture
htc_HD2 said:
Give us a picture
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Click to collapse
Impossible to see if you do a screen grab. The grab would not show the screen burn.
The only way to do it is to take a photo of the G3's screen and I don't have another camera at hand with me this weekend.
Dead pixel maybe
Sent from my LG-D850 using Tapatalk
StreetkillnHD said:
Dead pixel maybe
Sent from my LG-D850 using Tapatalk
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Click to collapse
No, it's nothing like a dead pixel.
It's more like a yellow stain that progressively gets darker the longer the screen is left on.
I contacted Clove who would send it back to LG for them to look at.
In the meantime if I change the Home a Touch Buttons to Black it covers up the Yellow stain whenever a screen uses the touch buttons.
It's when you are either looking at photos, watching movies or playing games where you don't have touch buttons displayed that you see it.
Beards said:
No, it's nothing like a dead pixel.
It's more like a yellow stain that progressively gets darker the longer the screen is left on.
I contacted Clove who would send it back to LG for them to look at.
In the meantime if I change the Home a Touch Buttons to Black it covers up the Yellow stain whenever a screen uses the touch buttons.
It's when you are either looking at photos, watching movies or playing games where you don't have touch buttons displayed that you see it.
Click to expand...
Click to collapse
I have had this on devices in the past, its certainly a faulty screen.
Yes, I definitely agree on that.
Okay I should return it for repair but I would find it murder to be without the phone.
So far it is limited to the area of the touch buttons and like I mention if I change to black you then don't see it a lot of the time.
I'm seeing if I can live with it..........
Beards said:
Yes, I definitely agree on that.
Okay I should return it for repair but I would find it murder to be without the phone.
So far it is limited to the area of the touch buttons and like I mention if I change to black you then don't see it a lot of the time.
I'm seeing if I can live with it..........
Click to expand...
Click to collapse
Just as a warning, when I have had this on devices in the past it is something that gets worse over time, the yellow area will spread, its probably worthwhile getting it fixed now to avoid having it become a bigger problem in the future.
Have you spoke to clove yet? Surely they might just swap it out rather than force you to get a repair?
Lennyuk said:
Just as a warning, when I have had this on devices in the past it is something that gets worse over time, the yellow area will spread, its probably worthwhile getting it fixed now to avoid having it become a bigger problem in the future.
Have you spoke to clove yet? Surely they might just swap it out rather than force you to get a repair?
Click to expand...
Click to collapse
Yes I spoke with Clove and was quite surprised they would send it back for repair.
At the time I had had the G3 for 18 days.
As such seeing as being without the phone is going to be a nightmare and it's not spreading or getting worse for the time being, I'm mulling over my options.
Fortunately money is not a problem. If it gets that bad I would rather buy another and set up the new G3 in the presence of the faulty G3 then either give the faulty one away to a member of the family which I do with all of my phones and let them decide what to do....
I have the exact same problem. Found this thread googling for it. It's almost right in the bottom center. Looks yellowish and it's driving me nuts. I'll probably hold off exchanging for a while since I cannot afford to go without a phone and have no way to backup everything until someone unlocks the boot loader.
bpyazel said:
I have the exact same problem. Found this thread googling for it. It's almost right in the bottom center. Looks yellowish and it's driving me nuts. I'll probably hold off exchanging for a while since I cannot afford to go without a phone and have no way to backup everything until someone unlocks the boot loader.
Click to expand...
Click to collapse
Well, if it's any help to you all I can tell you is it doesn't appear to get any worse.
Yes it's there and more prominant when it gets hotter but it doesn't appear to be spreading or going darker.
At the moment I am still living with it.
Hey everyone
So I sent my HTC 10 to warranty repair earlier this month and they replaced the motherboard and battery and I just got it yesterday. I noticed that there are now some faint horizontal lines near the bottom and top left portions of my LCD, more visible on white backgrounds, but they disappear when I apply force to the screen. I'm guessing this is a result of the heating process they used to open up the phone during the repair where they could maybe used excessive heat and mess up the glue?
Do I have to send it back to them and deal with their abysmal CS again? Did this happen to anyone? Is there a way I could possibly fix this at home? Like with a hairdryer and some force?
Thanks!
1potato said:
Hey everyone
So I sent my HTC 10 to warranty repair earlier this month and they replaced the motherboard and battery and I just got it yesterday. I noticed that there are now some faint horizontal lines near the bottom and top left portions of my LCD, more visible on white backgrounds, but they disappear when I apply force to the screen. I'm guessing this is a result of the heating process they used to open up the phone during the repair where they could maybe used excessive heat and mess up the glue?
Do I have to send it back to them and deal with their abysmal CS again? Did this happen to anyone? Is there a way I could possibly fix this at home? Like with a hairdryer and some force?
Thanks!
Click to expand...
Click to collapse
As much as it sucks, I would contact them again and I would do it sooner than later. I sent mine in for a screen replacement some time ago, and when I got it back one corner of the panel was not perfectly glued in. I waited a couple months before contacting them again and it was a pain so i decided to live with it since it's not a huge deal.