Hey everyone
So I sent my HTC 10 to warranty repair earlier this month and they replaced the motherboard and battery and I just got it yesterday. I noticed that there are now some faint horizontal lines near the bottom and top left portions of my LCD, more visible on white backgrounds, but they disappear when I apply force to the screen. I'm guessing this is a result of the heating process they used to open up the phone during the repair where they could maybe used excessive heat and mess up the glue?
Do I have to send it back to them and deal with their abysmal CS again? Did this happen to anyone? Is there a way I could possibly fix this at home? Like with a hairdryer and some force?
Thanks!
1potato said:
Hey everyone
So I sent my HTC 10 to warranty repair earlier this month and they replaced the motherboard and battery and I just got it yesterday. I noticed that there are now some faint horizontal lines near the bottom and top left portions of my LCD, more visible on white backgrounds, but they disappear when I apply force to the screen. I'm guessing this is a result of the heating process they used to open up the phone during the repair where they could maybe used excessive heat and mess up the glue?
Do I have to send it back to them and deal with their abysmal CS again? Did this happen to anyone? Is there a way I could possibly fix this at home? Like with a hairdryer and some force?
Thanks!
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Click to collapse
As much as it sucks, I would contact them again and I would do it sooner than later. I sent mine in for a screen replacement some time ago, and when I got it back one corner of the panel was not perfectly glued in. I waited a couple months before contacting them again and it was a pain so i decided to live with it since it's not a huge deal.
Related
One day my phone got what looks like a water bubble under the screen, over the next few days the touch stopped working and would come back every so often. I tried keeping the phone in rice but could not get the bubble out. I am wondering is this is actually water condensation that got in, or something that the screen itself released in which case I think HTC should repair it (I'm still within the year). Has anyone seen this. My moisture indicator on the side of the phone has a tiny bit of bleeding although I have not had any contact with water, (could be from having the phone in the bathroom) and the indicator under the battery is clean. HTC will not repair it with any water damage and want 280 for a new screen. I have the insurance but dont want to spend another 100 bucks within 7 months of buying the phone for a refurbished model. Anybody have any suggestions.
Thanks
Steve
swaters3 said:
One day my phone got what looks like a water bubble under the screen, over the next few days the touch stopped working and would come back every so often. I tried keeping the phone in rice but could not get the bubble out. I am wondering is this is actually water condensation that got in, or something that the screen itself released in which case I think HTC should repair it (I'm still within the year). Has anyone seen this. My moisture indicator on the side of the phone has a tiny bit of bleeding although I have not had any contact with water, (could be from having the phone in the bathroom) and the indicator under the battery is clean. HTC will not repair it with any water damage and want 280 for a new screen. I have the insurance but dont want to spend another 100 bucks within 7 months of buying the phone for a refurbished model. Anybody have any suggestions.
Thanks
Steve
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Click to collapse
It would help if you can post a picture. The newton ring could be your problem. Do a search on this term and check out the pictures.
Here's the story:
I bought my HOX (Indian, International, SH24 batch) close to 6 months ago (continue reading before saying it won't be replaced). I checked and tested everything according to the guide as soon as I could and it only showed a little bit of screen flex on the upper left corner, but I didn't say anything because I could live with that (I'm not that picky). Then, after some time I found out that the back of the device had a small bump near the camera lens, and by looking it up on xda I found out that it might be the battery expanding and we all know what could follow to that. Recently, I found that the screen has two vertical lines that are noticeable on grey backgrounds. These lines are not dead or burnt pixels, it seems as if the backlight was uneven and those lines were a lighter color than the rest of the screen.
Now, here is where I start to wonder the topic title.
If they were to repair it and assuming that that's the only damage and no other parts are involved, they would need to replace at least the back cover, the screen and the battery. Considering the only part that seems to be perfect is the motherboard, and that the rest needs replacement, is it possible to get a replacement unit instead of going through the whole hassle and wait of getting the repair done?
I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
gamesmaster20 said:
I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
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Click to collapse
posts like yours make me double think before sending my one out again for repairs...i have got a yellow spot on the top right hand side of my phone...cover it in a black wallpaper you do not even notice it.
stick a white wallpaper though it is there...was thinking about sending it out but for a little spot i am thinking of sticking with it and save up some money and buy a new phone in a few months...
if i was you though escalate the matter till you get yourself a brand spanking new one and one that actually is flawless..
hamdir did not rest till he had the perfect one and he went through like 12 handsets if i am not mistaken..so if i was you send it back and keep nagging on them
I dropped my phone onto the ground and the back cover flew off while i was using an extended battery. No physical damage can be seen by me. I go to turn my phone on and the screen is half black half green (constantly switching colors every 30 seconds or so). Do i need to get a new phone or is there a way to fix this? Apparently the screen is "bleeding". Can anyone help who has had a similar problem?
HeftyBump said:
I dropped my phone onto the ground and the back cover flew off while i was using an extended battery. No physical damage can be seen by me. I go to turn my phone on and the screen is half black half green (constantly switching colors every 30 seconds or so). Do i need to get a new phone or is there a way to fix this? Apparently the screen is "bleeding". Can anyone help who has had a similar problem?
Click to expand...
Click to collapse
well, you could get a replacement lcd assembly, but the replacement procedure is rather involved. also, such assemblies are very expensive, generally in the $200 range (http://www.ebay.com/itm/LCD-Display...674?pt=LH_DefaultDomain_0&hash=item257a58df72). it would probably make more sense to get a new device.
That's what i feared. Thank you though for your help
Do service repair request with Samsung for screen repair. Its under $200 and you should get a warranty with it. Replacing yourself is a bit cheaper but not much and not worth it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
thanks. I think i'm going to get a new device however. Still not sure. All these screen issues seem to be water damage but there wasn't any water around here i dropped it
Guys I need help with this.
On may I sent my phone to warranty due to the faulty motherboard that killed my phone. The second day I got it back I noticed a small golden spot in the screen but I didnt really pay attention. I got used to it and I really didn't notice the spot going bigger. I quit my job so I kinda stopped using my phone like I used to, now I just load WhatsApp from the browser and thats it.
During july I noticed that the spot became even bigger and just the day I lost my 1 year warranty the spot became even bigger and there was a second one. Today I noticed a new one. The thing just happens overnight... WTH??
It's like the screen is peeling off beneath the screen, if I push it down it kind goes away while keeping it pressed but if I remove the pressure the spot comes back again.
Why is this happening? I don't want to replace the screen just to have it happen to me again specially since the screen will cost me a lot to replace here in Mexico. Even if I buy the screen myself from Repair Universe (is it safe?).
Is this humidity?
Yes it is humidity my friend. Friend's G4 has the same problem after he droped it in water, just his marks are REALLY BIGG
Dang it!
The replacement is $85USD but Im not sure if I should change it right now, wait or probably get a new phone
Thanks!