Develop Bugs

[Q] dead/stuck pixels, how common are they on the Defy??

Hi, I have my Defy for about a month and just now noticed 2 tiny stuck pixels of green/blue colour. They are actually visible only on black screen and in normal usage you can only find them if you know where they are, otherwise it only looks like a tiny particle of dust.
Since I only noticed it now it's too late for me to send it back
Have tried different software solutions and ran them over some nights, but nothing helped. So it seems they are permanent. I'm still on stock firwmare and havent flashed it yet.
It's sort of psychological thing... personally, I find it frustrating and it pisses me off because I know the problem is there and I have paid the full price for the phone to be perfect.
I was wondering how many of you experienced this and is there any chance that motorola would cover this problem under warrianty (in EU)?

My first Defy got a stuck pixel within the first week of me owning it. I phoned T-Mo and they sent me a replacement the next day. Before I did that though, I asked a T-Mo employee in one of their shops about it. He told me that if I couldn't get it sorted over the phone, to come back into the shop and they would help me get it replaced under warranty.
I don't really know how it all works but that was just my situation - hopefully it's of some use.

My defy that I just sold had two dead white pixels. One in the middle of the screen and one about the height of the volume rocker. Only visible on black screen though.
Sent from my ADR6300 using XDA App

[Q] Yellow Spot did it disapear on your device?

So, some One X owners got thoose yellow spots, at some devices they disapear after some time, for you, too? If yes please tell us how long it takes for you.

I started with 2 spots and now, 5 days and around 10hr screen time later, one has disappeared. The other one is still visible so I'm thinking of returning the phone for a new One X

Just noticed that min yellow spot on the bottom (in place of the whole dock bar) starts to disapear. Seems really to be the glue (like Organofunctional Silane Z-6011) on iPhones. I will watch and reprot if it totaly goes away

I had one in the top left corner. After 10hours or so it's completely gone
Sent from my HTC One X using XDA

I had a couple of yellow spots on my phone from day one (had it a few days now), most are not noticeable anymore (bottom right of the screen for example). However the one on the bottom left doesnt seam to be fading at all to me.
http://vm1.drefsab.co.uk/phone/IMAG0101.jpg
http://vm1.drefsab.co.uk/phone/IMAG0102.jpg
Is this normal and should it still fade or do you guys think I should be asking three for a replacement (want to do it in the 14 days returns policy if I have to do it to make things simple).
(I've emailed three the pictures asking them about getting it replaced).

Drefsab said:
I had a couple of yellow spots on my phone from day one (had it a few days now), most are not noticeable anymore (bottom right of the screen for example). However the one on the bottom left doesnt seam to be fading at all to me.
http://vm1.drefsab.co.uk/phone/IMAG0101.jpg
http://vm1.drefsab.co.uk/phone/IMAG0102.jpg
Is this normal and should it still fade or do you guys think I should be asking three for a replacement (want to do it in the 14 days returns policy if I have to do it to make things simple).
(I've emailed three the pictures asking them about getting it replaced).
Click to expand...
Click to collapse
Get it replaced mate, I've got two yellow,more like swipe marks than spots, on the bottom right of my screen as I look at it and they are really obvious. I've rang o2 and I'm getting a doorstep exchange on Tuesday,which will be a week to the day I got the phone, and there is no sign of them fading. I ordered online hence the exchange. It's pot luck for me whether I get one without the yellow spots but I'll keep exchanging until I do coz I love the phone otherwise.
Sent from my HTC One X using xda premium

yup its the same for me I will just pester them and keep asking for exchanges until I get a good one. I was hoping it would fade and its been really annoying because I want to unlock the bootloader etc but didnt until they faded just incase. As I bought online it should be ok to swap hopefully, im wondering if they will let me take it to a store as then I can stay in the shop until they find a good one.

Drefsab said:
yup its the same for me I will just pester them and keep asking for exchanges until I get a good one. I was hoping it would fade and its been really annoying because I want to unlock the bootloader etc but didnt until they faded just incase. As I bought online it should be ok to swap hopefully, im wondering if they will let me take it to a store as then I can stay in the shop until they find a good one.
Click to expand...
Click to collapse
O2 told me I couldn't do that because I didn't purchase it from the shop,but it won't do any harm to try.
Sent from my HTC One X using xda premium

I have a yellow spot on the bottom left. After 1 day's use it's already significantly less obvious.
I wouldn't bother exchanging handsets until at least a week or so, as the chances are the spots go away on their own.
I hope they do just fade away!

I've had this one since thursday day, and used it a lot since I got it the others on the screen faded but this hasnt changed at all.

Mine are almost completely gone after only a few hours. I had a really bad one in the bottom left, and then another in the bottom right and top right.
I may have sped up the process by having the backlight on 100% for a while when I was doing screen tests.
I can just about see when the brightest one was now, but I have to be looking for it, on a uniform white screen. Otherwise they have gone.

Acknowledgement from HTC
http://focustaiwan.tw/ShowNews/WebNews_Detail.aspx?Type=aeco&TNo=&ID=201204180041

The repair, not really

Sent it off for repair because it had screen fitment problems out of the box (screen was loose but didn't ripple, no yellow spots), the casing was perfect and not damaged. When I got the device back from repair, screen was replaced and tightened, but it now ripples on normal touch, has 1 dead pixel, light bleed around the bezel (can be seen in the video, top part of the screen, also around capacitive touch buttons), yellow spot in lower right corner when the phone gets warm AND the casing was damaged in several places.
I'm sending this video to HTC and will demand either my money back or a new device, it is unlocked, but this cannot be caused by software, so they should accept the warranty. Video:

Did they tell you which repair center they sent it to?
Sent from the superior hTC EndeavourU

My screen is like yours out of the box... They don't repair...
Sent from my HTC One X using xda app-developers app

In my opinion this is the repair shop faults.
Either way this is unacceptable. Very sloppy work.
I am very curious how HTC will resolve this.

My last resort is to send my HOX or any other future devices back to their so called repair or service centers. Your major problems will be resolved but additional cosmetic problems will surface such as this gentleman's screen. My first and only experience is purchasing an EVO 3D gsm version from a local yahoo auctions seller in HK. I didnt want to nitpick but the screen had leaks of light when viewing in datkness and it wasnt aligned properly. So i thought what the heck..send it in for repair or servicing...got it back in a week with less light bleed but some of my capacitive lights werent lighting up completely. As if they never checked after other problems were resolved. I ended up selling it for a good 150 dollar loss since i am extremely picky with these screens. Just last week i got the HOX and the darn thing seems to be perfect from the factory but guess what..that small yellow spot pops up when the phone heys to 36 or 37 degrees... Much more annoying than a single dead pixel. I am having an EXCHANGE for another unit but i doubt they will be perfect. For some people stating they have no problems at all...they arent looking hard enough. There is always something imperfect with all the htc phones i have bought. Since the hd2. But whatever...their outter appearance are simply the best looking and i just couldnt pass it up.
Sent from my GT-N7000 using xda premium

@Tw1tchy I just know it was serviced by HTC Germany.
I think I'll get this one replaced, and when I get the replacement, I will just going to sell it and be done with this One X story, too much risk and I don't want to send my phone 1000 km from Croatia to Germany every time I find a problem.

c4Lvin said:
My last resort is to send my HOX or any other future devices back to their so called repair or service centers. Your major problems will be resolved but additional cosmetic problems will surface such as this gentleman's screen. My first and only experience is purchasing an EVO 3D gsm version from a local yahoo auctions seller in HK. I didnt want to nitpick but the screen had leaks of light when viewing in datkness and it wasnt aligned properly. So i thought what the heck..send it in for repair or servicing...got it back in a week with less light bleed but some of my capacitive lights werent lighting up completely. As if they never checked after other problems were resolved. I ended up selling it for a good 150 dollar loss since i am extremely picky with these screens. Just last week i got the HOX and the darn thing seems to be perfect from the factory but guess what..that small yellow spot pops up when the phone heys to 36 or 37 degrees... Much more annoying than a single dead pixel. I am having an EXCHANGE for another unit but i doubt they will be perfect. For some people stating they have no problems at all...they arent looking hard enough. There is always something imperfect with all the htc phones i have bought. Since the hd2. But whatever...their outter appearance are simply the best looking and i just couldnt pass it up.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
My first HOX was like that, small yellow spot when the phone got hotter it was even worst, i send it in for a replacement and i got a truly perfect HOX no yellow spots, dead pixels, dust or whatever! Really happy with HTC right now!

vcrp94 said:
My first HOX was like that, small yellow spot when the phone got hotter it was even worst, i send it in for a replacement and i got a truly perfect HOX no yellow spots, dead pixels, dust or whatever! Really happy with HTC right now!
Click to expand...
Click to collapse
really? I change 6 or 7 in a store... replaced twice brande new phones in HTC assistance...and this one have a new battery, but screen sucks... i give up!!! I can live with this!!! its just a phone...
or i'm just waiting JB to send it to repair again

Seriosly guys...what do you think they do with those opened ones? I guess they just sell it to those other not as picky as us customers eh? since they arent factory sealed like the Samsungs. I personally would never accept one that was opened up and fiddled around with. Just bad!
Sent from my GT-N7000 using xda premium

So, long story short.
I received my device which had screen flex and PUSHED the sevice senter to replace the LCD.
Got back the device today. The LCD Module (LCM) has been changed. But, they made some pinch on side of polycarbonate body, while replacing the LCD.
Also, the screen is more flexible in both left and right edges with loosely fixed screen on left center. Hope it becomes hard after some use and heat.
Just for information, i have replaced 3 devices and sent the fourth one to service center three times till now.
I have given up now & keeping the device. After owning HTC from HTC Hermes times, this is the first device i have seen this much quality control issues.
Earlier, I was confident enough to order HD2 and EVO3D from UK (Iam living in Dubai) when they release those.
Now, i lost that confidence with HTC. I still didn't unlock the device for the same reason. My first time with any HTC device without modding the ROM. HTC should be proud of themselves

I have light bleeding on my one x as well. Its quite annoying but you have to get used to it. I'm not risking sending my one away after I have already been without it for a month
Sent from my HTC One X using xda premium

Dead Pixels

I have about 5...does anyone else have this issue?

I have 2 dead pixels

Pristine and unblemished here. Sorry for your loss.

I've got one dead pixel. Not too worried about it though.

daijizai said:
Pristine and unblemished here. Sorry for your loss.
Click to expand...
Click to collapse
Same here.

I got one :crying:...
I have another watch coming, I'm going to check that one and return the one with the most dead pixels.

One, but it just went away. Lucky me.

daijizai said:
Pristine and unblemished here. Sorry for your loss.
Click to expand...
Click to collapse
Haha no loss here...just seeing if others had the same experience. Thanks though!

Just picked up mine, one dead pixel.. Apparently the first batch is mostly defective

None.

I have 1. Google Play is in the process of replacing the watch. I reported it to them the day I received it.
Really disappointing to see this issue be so common.

i received two silvers from motorola today... two stuck green pixels on both, same mid/upper left location.

I have about 4 dead pixels, best buy is going to replace it. They ordered me another one and I'll just return my current watch when it comes in.

Numerous dead or stuck pixels all over. Just got it today, contacted Motorola (bought it straight from them) and got a full refund, a return label, and a 10% promo code to purchase a new one.

I had one dead pixel. Just returned mine yesterday.

So, a buddy of mine ordered ours together and we both wound up with dead/stuck pixels: His had 2, mine had 5.
We don't want to be without them and potentially get stuck waiting for a couple weeks, since we got the silver ones and they seem to be in high demand, but I think we might just have to return/exchange them. It sucks because if his Best Buy wasn't closing down relatively soon, we could hold on to our current ones until the new ones came in but they have orders to the store disabled meaning we'd have to return them right away and ship the replacements to his place.
This is why I rarely, if ever, buy first gen/first batch electronics.

Hmmmmm I have one dead pixel barely noticeable but it's there.. Tempted to exchange it but don't want more dead pixel there.....

None here, pristine. I'd go insane if I had dead pixels. Dead pixels are the worst to me. My eye gravitates to them every time. I have a few on my work monitor and it drives me insane but they wont' buy me a new monitor and its out of warranty.

I traded 3 total.... Every one had 1 or 2 idea pixel..... I gave up.....

So, to see the dead or stuck pixels is everyone setting the brightness on 5 and going to a black screen (such as the about screen under settings)?
When I do this, I see a few pixels at the top of the screen and one in the lower left that appear to be stuck? However, without turning up brightness and being in a dark room on a black screen, I see none. I also can't see the stuck pixels on any other screen except for the boot up screen or this black about screen.

Screen defect

Hi, I got this OnePlus 3, it had a very slight pink tint in right half and no tint on left (on white screen) so I got it replaced. Now the replacement is even worse,bottom and right side is much more pink than before, only top left side is fine, even on grey, I can see the top left portion is more bright than rest. What to do guys, I'm afraid third replacement will be even worse, I previously owned Nexus 6 and it had only pink tint in low brightness not this kind of uneven hue. Please suggest something.

Well, there's nothing you can do except replacing it ...
It can't be worse every time, you'll run out of bad luck eventually ?
Sent from my OnePlus 3 using Tapatalk

ask for RMA phone replacement, mine got replaced after 4 months of purchace.

Anyone from India? Amazon is refusing to replace it, now I don't know about service center, can anyone help me what to do, will service center replace ?

DeveloperOne said:
Anyone from India? Amazon is refusing to replace it, now I don't know about service center, can anyone help me what to do, will service center replace ?
Click to expand...
Click to collapse
They may not replace the phone. But they should change the screen again.
Go to the one plus service center.. the ones they own and manage.. not the ones outsourced.
Btw, I have a similar issue.. on specific greys, the left side (about half a inch) seems brighter than the right side. Only on greys. All other Colors are just fine.
I took it to the non-company owned service center, the guy there couldn't really tell the difference as much as I noticed, but he agreed that he can try changing the screen. Though I haven't really gone that route yet since the phone is less than a month old. Will wait for some time and see. The color variation is fairly minor and not many people I have shown it to have been able to tell the difference.