Develop Bugs

[Q] Screen off center?

So I have my DHD since Oct, and I just recently noticed the screen seems to be off center, or misaligned. It's not a big issue, but I'm curious if others are like mine. If you look at the pics you can see the black boarders on each side of the screen, and the one on the right is bigger, but it's not just a thicker boarder, but if you look close (if you look at yours you may need to angle it in light to see the true boarder and the emptyness) you can see the screen seems to be positioned more to the left, and it seems to go from top to bottom (meaning at the top the boarder is right next to the screen, and the gap gets bigger as it gets to the bottom). Inside the boarder there is black empty space, but only on the right side. The left side is right next to the boarder. It almost seems like the screen underneath the glass is shifted. I hope I didn't confuse anyone, but I'm just wondering if it is misaligned there may be a way to fix it.

Thats how its ment to look ya dope lol
Sent from my Desire HD using Tapatalk

AndroHero said:
Thats how its ment to look ya dope lol
Sent from my Desire HD using Tapatalk
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Really? Why would they put more space on the right side? I'm not talking about the space from the bar with the apps, phone, and settings to the end of the wallpaper, but the space from the wallpaper to the painted black boarder on the glass.

bobbyphoenix said:
Really? Why would they put more space on the right side? I'm not talking about the space from the bar with the apps, phone, and settings to the end of the wallpaper, but the space from the wallpaper to the painted black boarder on the glass.
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oh i can see it now, no i dont have that black border maybe email htc about it?

Mine also same...right side gap and today i give to service centre .
first the updated software but solution. Then they received and said to change LCD. Now waiting to come...from service center..

Wow, never really noticed about this, until i saw this thread, mine is also slightly off center to the left.. But not noticeable and i can live with it.. very hard to see the differences.. less than a milimeter..

I've just noticed this on mine, only had it since launch! Mine looks almost as if its mounted at a slight anti clockwise angle.

Looks like HTC QC team were on holiday when the DHD was released!
Miny is a tiny bit off centre too, although I would have never noticed if it was not mentioned here. I would be prepared to live with it but I also have a spec of dust under the screen since new and I also have the camera blur problem, so this squint screen if the final straw for me... it's going back to HTC. Hopefully with these 3 problems I will get a new handset from them rather than a repair. There's only so much you can polish a turd

CitizenLee said:
Looks like HTC QC team were on holiday when the DHD was released!
Miny is a tiny bit off centre too, although I would have never noticed if it was not mentioned here. I would be prepared to live with it but I also have a spec of dust under the screen since new and I also have the camera blur problem, so this squint screen if the final straw for me... it's going back to HTC. Hopefully with these 3 problems I will get a new handset from them rather than a repair. There's only so much you can polish a turd
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Yeah I just noticed it on mine about a week ago. I probably wouldn't have, but I was trying different cases, and one made it look funny, so I looked closer. At first I thought it was the case, but then saw it was the screen. Without the case on I don't really notice it. Funny you say that about the spec of dust. I have one also. on the opposite side of the volume rockers. I can only see it on a pure white background. Thanks for you input. I was just wondering how may were like that. It seems like more than just me.

Reply from HTC
I emailed HTC about the screen being off center, and I included the pics form this thread, and even gave the link. Here is what they replied with:
"Thank you for your inquiry regarding the display on your HTC Desire HD device.
If this issue coincided with the installation of a third party application, please remove the application and evaluate the result. If removal of the application appears to resolve the issue, the application is likely the cause and you should contact the application provider for further assistance.
If no third party application is involved, please soft reset your phone by powering it off, removing the battery, waiting ten seconds, and then reinserting the battery and restarting the device.
If your device's display continues to be off center, I recommend you restore it to its factory default settings by performing a factory data reset. This will permanently erase all installed programs and data files on your phone; you will therefore want to first back up all files to your storage card or to a third party application from the Android Market. Use HTC Sync to back up Outlook contacts and calendar files, or Google Sync to back up your Google contacts and calendar. Calendar events are color-coded: green for Outlook, blue for Google, and orange for Exchange. You can back up text and picture messages by forwarding them to an email address. It will not affect files on your storage card.
To reset your phone, please press Home > MENU and then tap Settings > SD & phone storage > Factory data reset > Reset phone > Erase everything.
If a factory data reset does not resolve your device's issue, I recommend you contact our HTC Return Merchandise Authorization (RMA) and Repair Department for further assistance. Please contact them by dialing 1-888-617-1113. Their business hours are 8:00 AM to 8:00 PM Eastern Time seven days per week. Please have the device serial number (S/N) available when you contact them. You can find the S/N in the battery compartment of your phone.
If you need to contact us again, please include the device S/N in your response."
I guess maybe a factory reset will reposition the screen?

And who says Customer Service responses are scripted.
Of course, a factory reset will magically reposition the screen. Why didn't we think of that.

factory reset not work for me..........my desire hd sent to HTC head office.

You guys want QC issues? On the first DHD I had 2 weeks ago, the speaker grill above the screen was not straight. It was on a 2-3 degree slant and was visible, especially when using it with a case.

WorldIRC said:
You guys want QC issues? On the first DHD I had 2 weeks ago, the speaker grill above the screen was not straight. It was on a 2-3 degree slant and was visible, especially when using it with a case.
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I have that too. The left side of the grill is almost touching the bottom right by the screen while the right side is up a bit more. You can really see more of the aluminum in between the right side than the left, so I have a dust particle under the screen, the screen is off center, and the grill is slanted. I'm calling HTC to get a new one for sure.

UPDATE
Well well well. I sent my phone to HTC to fix my issues. Just got it back today. 100% perfect! The screen is positioned beautifully. They even removed the one little spec of dust that I had trapped there. I really thought it would come back with a note saying they couldn't fix anything. I am very impressed. I guess with the screen being off center is what made the SIM cover be off also. When I looked at the phone from the front the right side SIM cover was in more than the left. Well now it's 100% perfect! The only thing they didn't (couldn't) fix is the speaker grill being at a slight angle. Since it's CNC'd into the aluminium body they would have had to replace the entire body. I can live with that now that the rest is perfect. Oh and I know it's my same phone since I made little tiny marks where only I could see them, and they are still there now.

could you stop to report problems in your devices? i'm pretty sure if i'll look further i'll find some issues too, and i will blame it on you! =oP
until now i didn't find anything, but the glass of the right side of the screen is a little bit off of the frame and everytime i need to pull down the notification bar i feel like i'm fingering paper... weird thing!

thiagodark said:
could you stop to report problems in your devices? i'm pretty sure if i'll look further i'll find some issues too, and i will blame it on you! =oP
until now i didn't find anything, but the glass of the right side of the screen is a little bit off of the frame and everytime i need to pull down the notification bar i feel like i'm fingering paper... weird thing!
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Click to collapse
LOL Yeah mine had that too. On both sides. Like the screen was lower than the frame, but now everything is flush and even. I got my phone originally out of the second batch HTC made, so maybe they corrected all the problems, because now it's perfect.

i told you so, a issue just appears today! =o\ i'm stuck in car mode, according to my searches, a short in charger cable let you mobile feels like you plugged in a car dock, what active car mode... but, now it believes i'm in a dock even with cable unplugged... i guess i should create a thread about it! =o\

[Q] dead/stuck pixels, how common are they on the Defy??

Hi, I have my Defy for about a month and just now noticed 2 tiny stuck pixels of green/blue colour. They are actually visible only on black screen and in normal usage you can only find them if you know where they are, otherwise it only looks like a tiny particle of dust.
Since I only noticed it now it's too late for me to send it back
Have tried different software solutions and ran them over some nights, but nothing helped. So it seems they are permanent. I'm still on stock firwmare and havent flashed it yet.
It's sort of psychological thing... personally, I find it frustrating and it pisses me off because I know the problem is there and I have paid the full price for the phone to be perfect.
I was wondering how many of you experienced this and is there any chance that motorola would cover this problem under warrianty (in EU)?

My first Defy got a stuck pixel within the first week of me owning it. I phoned T-Mo and they sent me a replacement the next day. Before I did that though, I asked a T-Mo employee in one of their shops about it. He told me that if I couldn't get it sorted over the phone, to come back into the shop and they would help me get it replaced under warranty.
I don't really know how it all works but that was just my situation - hopefully it's of some use.

My defy that I just sold had two dead white pixels. One in the middle of the screen and one about the height of the volume rocker. Only visible on black screen though.
Sent from my ADR6300 using XDA App

Yellow spot not fading?

I had a couple of yellow spots on my phone from day one, most are not noticeable anymore (bottom right of the screen for example). However the one on the bottom left doesnt seam to be fading at all to me.
http://vm1.drefsab.co.uk/phone/IMAG0101.jpg
http://vm1.drefsab.co.uk/phone/IMAG0102.jpg
Is this normal and should it still fade or do you guys think I should be asking three for a replacement (want to do it in the 14 days returns policy if I have to do it to make things simple).

That's pretty bad, I'd be getting a replacement.

Got some three spots in my device. They were lightly showing and not like your's. Still....
I have just sent them for replacement. The C.Care here told me that they will try for replacement through DOA, as my device is only 2 days old. Will come to know tomorrow only.
AND, you should have posted here instead of opening another thread.
http://forum.xda-developers.com/showthread.php?t=1592091

ahh thanks, I will post in there, I will also email three the pictures and ask about a replacement if this is particularly bad.

Oke. Closed it is

HTC One X Yellow Spots/Tint help!

Few weeks ago, I purchased HTC One X without warranty, then after few days I rooted it, and unlocked bootloader but didn't installed any custom ROM, then after a day there were yellow spots/tint appearing on the top of my screen, even I didn't dropped my phone.
Please help me xda-developers, admins, members
how to fix it or tell me the real solution of this problem facing many people including myself.
Please help me!!!

How do you buy a phone without warranty? Isn't it a consumer's RIGHT?

CAPSGUY said:
How do you buy a phone without warranty? Isn't it a consumer's RIGHT?
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I purchased the used version without warranty. Please tell me the solution of spots!

Fayzann said:
I purchased the used version without warranty. Please tell me the solution of spots!
Click to expand...
Click to collapse
Put the screen on full brightness and leave it on overnight.

JJbdoggg said:
Put the screen on full brightness and leave it on overnight.
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Click to collapse
Thank you so much sir, I will try this and should I check the option for never on the sleep time?

JJbdoggg said:
Put the screen on full brightness and leave it on overnight.
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Click to collapse
I have a question, what will happen if making brightness full and leaving it overnight? does it makes some difference to the LCD? or does this works?

nothing will help you trying to get rid of those yellow spots. They appear when phone gets warm and they disappear when phone gets cool, the only way to remove yellow tint is to send it back for a repair.
BTW, used phones got warranty too. But you have to have INVOICE/RECEIPT - any prove that you bought it in a legal way. Buying used phones is legal, but you should get some sort of proof.
If you are without warranty there is a posibility that you got your phone ilegally (stolen/ditched batch).
And one more thing - there are two types of HTC One X out there
1) TRADE ones - usualy they are cheaper with more problems (screen, yellow spots, bad tegra chip, hot as hell) and are usualy sold WW mostly via internet. Usualy they are some sort of "not so good at quality control but we (htc) need money so lets sell them for a lesser amount of money".
2) SELLING ones - they are more expensive and sold by official HTC distibuters and carriers. They have outstanding performance and build quality due to good quality control. But remember, some of SELLING ones can end up with TRADE batch so some might be lucky (I am sorry but AMAZON, EBAY, EXPANSYS have the TRADE ones so you will most likely have some problems with the phone.)

miHah said:
nothing will help you trying to get rid of those yellow spots. They appear when phone gets warm and they disappear when phone gets cool, the only way to remove yellow tint is to send it back for a repair.
BTW, used phones got warranty too. But you have to have INVOICE/RECEIPT - any prove that you bought it in a legal way. Buying used phones is legal, but you should get some sort of proof.
If you are without warranty there is a posibility that you got your phone ilegally (stolen/ditched batch).
And one more thing - there are two types of HTC One X out there
1) TRADE ones - usualy they are cheaper with more problems (screen, yellow spots, bad tegra chip, hot as hell) and are usualy sold WW mostly via internet. Usualy they are some sort of "not so good at quality control but we (htc) need money so lets sell them for a lesser amount of money".
2) SELLING ones - they are more expensive and sold by official HTC distibuters and carriers (I am sorry but AMAZON, EBAY, EXPANSYS have the TRADE ones so you will most likely have some problems with the phone.)
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Click to collapse
I got S720e version, OK then I will buy a new phone which will be official one, Tell me which is better Galaxy s3 or One X?

Two types of HTC One X (mostly quality control)
Delete please

I got a yellow tint at the top of my screen about two weeks ago after having my One X for about 4 weeks. I noticed the phone was getting hot with just about anything I did i.e. using Facebook. I downloaded Dead Pixel Detect and Fix off Play Store, set the colour to yellow and put it on full brightness overnight. I also pressed gently on the affected area with the yellow tint and that helped "massage" the tint away a bit. The next morning it had pretty much gone and stayed away since.

Harrysoon said:
I got a yellow tint at the top of my screen about two weeks ago after having my One X for about 4 weeks. I noticed the phone was getting hot with just about anything I did i.e. using Facebook. I downloaded Dead Pixel Detect and Fix off Play Store, set the colour to yellow and put it on full brightness overnight. I also pressed gently on the affected area with the yellow tint and that helped "massage" the tint away a bit. The next morning it had pretty much gone and stayed away since.
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Click to collapse
OK, Now I have downloaded "Dead Pixel Detect and Fix" from Play Store, now what should I choose? There are 2 options.
"Fix It" and "Colour"
what should I do next to resolve yellow spots?

was ur issue resolved?

I had two one xs and both had yellow spots. In both phones it went away on its own.

Yellow Tint
I too had the Yellow Stains on the screen. Resolution "HTC replaced the screen". However they took 3 weeks for replacement as the parts were not available. Contrary they provided me +1Month of warranty on the phone.
I am using the replaced screen for 3 weeks now and i see a Yellow spot on the right bottom corner. Will be giving this to the service centre again this week.
I came to this forum to know why the spots occur in first place
---------- Post added at 09:18 PM ---------- Previous post was at 08:53 PM ----------
I too had the Yellow Stains on the screen. Resolution "HTC replaced the screen". However they took 3 weeks for replacement as the parts were not available. Contrary they provided me +1Month of warranty on the phone.
I am using the replaced screen for 3 weeks now and i see a Yellow spot on the right bottom corner. Will be giving this to the service centre again this week.
I came to this forum to know why the spots occur in first place

had the yellow spot bottom left of screen, fridge trick seemed to work for a very short time, then I came to the fix (for me anyway) I had a rubber type skin/cover on the phone, I took it off and within an hour the yellow dot had disappeared, this may sound basic, but those of you with a protective case and a yellow dot, simply try it and see.

The repair, not really

Sent it off for repair because it had screen fitment problems out of the box (screen was loose but didn't ripple, no yellow spots), the casing was perfect and not damaged. When I got the device back from repair, screen was replaced and tightened, but it now ripples on normal touch, has 1 dead pixel, light bleed around the bezel (can be seen in the video, top part of the screen, also around capacitive touch buttons), yellow spot in lower right corner when the phone gets warm AND the casing was damaged in several places.
I'm sending this video to HTC and will demand either my money back or a new device, it is unlocked, but this cannot be caused by software, so they should accept the warranty. Video:

Did they tell you which repair center they sent it to?
Sent from the superior hTC EndeavourU

My screen is like yours out of the box... They don't repair...
Sent from my HTC One X using xda app-developers app

In my opinion this is the repair shop faults.
Either way this is unacceptable. Very sloppy work.
I am very curious how HTC will resolve this.

My last resort is to send my HOX or any other future devices back to their so called repair or service centers. Your major problems will be resolved but additional cosmetic problems will surface such as this gentleman's screen. My first and only experience is purchasing an EVO 3D gsm version from a local yahoo auctions seller in HK. I didnt want to nitpick but the screen had leaks of light when viewing in datkness and it wasnt aligned properly. So i thought what the heck..send it in for repair or servicing...got it back in a week with less light bleed but some of my capacitive lights werent lighting up completely. As if they never checked after other problems were resolved. I ended up selling it for a good 150 dollar loss since i am extremely picky with these screens. Just last week i got the HOX and the darn thing seems to be perfect from the factory but guess what..that small yellow spot pops up when the phone heys to 36 or 37 degrees... Much more annoying than a single dead pixel. I am having an EXCHANGE for another unit but i doubt they will be perfect. For some people stating they have no problems at all...they arent looking hard enough. There is always something imperfect with all the htc phones i have bought. Since the hd2. But whatever...their outter appearance are simply the best looking and i just couldnt pass it up.
Sent from my GT-N7000 using xda premium

@Tw1tchy I just know it was serviced by HTC Germany.
I think I'll get this one replaced, and when I get the replacement, I will just going to sell it and be done with this One X story, too much risk and I don't want to send my phone 1000 km from Croatia to Germany every time I find a problem.

c4Lvin said:
My last resort is to send my HOX or any other future devices back to their so called repair or service centers. Your major problems will be resolved but additional cosmetic problems will surface such as this gentleman's screen. My first and only experience is purchasing an EVO 3D gsm version from a local yahoo auctions seller in HK. I didnt want to nitpick but the screen had leaks of light when viewing in datkness and it wasnt aligned properly. So i thought what the heck..send it in for repair or servicing...got it back in a week with less light bleed but some of my capacitive lights werent lighting up completely. As if they never checked after other problems were resolved. I ended up selling it for a good 150 dollar loss since i am extremely picky with these screens. Just last week i got the HOX and the darn thing seems to be perfect from the factory but guess what..that small yellow spot pops up when the phone heys to 36 or 37 degrees... Much more annoying than a single dead pixel. I am having an EXCHANGE for another unit but i doubt they will be perfect. For some people stating they have no problems at all...they arent looking hard enough. There is always something imperfect with all the htc phones i have bought. Since the hd2. But whatever...their outter appearance are simply the best looking and i just couldnt pass it up.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
My first HOX was like that, small yellow spot when the phone got hotter it was even worst, i send it in for a replacement and i got a truly perfect HOX no yellow spots, dead pixels, dust or whatever! Really happy with HTC right now!

vcrp94 said:
My first HOX was like that, small yellow spot when the phone got hotter it was even worst, i send it in for a replacement and i got a truly perfect HOX no yellow spots, dead pixels, dust or whatever! Really happy with HTC right now!
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Click to collapse
really? I change 6 or 7 in a store... replaced twice brande new phones in HTC assistance...and this one have a new battery, but screen sucks... i give up!!! I can live with this!!! its just a phone...
or i'm just waiting JB to send it to repair again

Seriosly guys...what do you think they do with those opened ones? I guess they just sell it to those other not as picky as us customers eh? since they arent factory sealed like the Samsungs. I personally would never accept one that was opened up and fiddled around with. Just bad!
Sent from my GT-N7000 using xda premium

So, long story short.
I received my device which had screen flex and PUSHED the sevice senter to replace the LCD.
Got back the device today. The LCD Module (LCM) has been changed. But, they made some pinch on side of polycarbonate body, while replacing the LCD.
Also, the screen is more flexible in both left and right edges with loosely fixed screen on left center. Hope it becomes hard after some use and heat.
Just for information, i have replaced 3 devices and sent the fourth one to service center three times till now.
I have given up now & keeping the device. After owning HTC from HTC Hermes times, this is the first device i have seen this much quality control issues.
Earlier, I was confident enough to order HD2 and EVO3D from UK (Iam living in Dubai) when they release those.
Now, i lost that confidence with HTC. I still didn't unlock the device for the same reason. My first time with any HTC device without modding the ROM. HTC should be proud of themselves

I have light bleeding on my one x as well. Its quite annoying but you have to get used to it. I'm not risking sending my one away after I have already been without it for a month
Sent from my HTC One X using xda premium