Hey yall, my new HTC One X's home buttons on the bottom won't work at all. Any Ideas about troubleshooting this?
Do a factory reset, if that doesn't fix it, the buttons are busted and not user-repairable.
Return the handset for warranty.
Sent from my HTC One X using xda app-developers app
thanks
TToivanen said:
Do a factory reset, if that doesn't fix it, the buttons are busted and not user-repairable.
Return the handset for warranty.
Sent from my HTC One X using xda app-developers app
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thanks man. I can't get it to work. Im just gonna go by an AT&T store i guess.
I'm having the same trouble now, too. It's been about 11 months since I got the phone, but I have unlocked my bootloader, and also dropped it and cracked the screen (although that was four months ago and this just started happening). Any suggestions, or am I out of luck?
Tinyboss said:
I'm having the same trouble now, too. It's been about 11 months since I got the phone, but I have unlocked my bootloader, and also dropped it and cracked the screen (although that was four months ago and this just started happening). Any suggestions, or am I out of luck?
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Chances are slim... but why not stop by and claim warranty? No harm in trying...
However, always be on the stock ROM while giving your HOX for warranty...
Related
Hello everyone,
here's my problem.
After 7 days of normal usage (apart from poor battery life and some slightly annoying screen flickering issues) all 3 soft keys suddenly stopped being responsive. The backlight is still working though. Factory reset sorted no effect. As you may imagine, using the phone has become a real pain.
I have contacted HTC and I am currently waiting for their reply.
I just need to keep my hands away from trying to disassemble and see what went wrong
I was just wondering if anyone has got a similar problem.
Thanks
I have the same problem
I still wait replay from htc
Same happened to me. Tried a reset, boot loader relock, and a factory restore. Nothing helped. Mine was returned to phonehouse.fr, should have a replacement in 10 days.
Disappointed to say the least.
Sent from my iPad using Tapatalk HD
Is your touch screen unresponsive as well or just the soft keys?
wcypierre said:
Is your touch screen unresponsive as well or just the soft keys?
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Just the keys for me.
Sent from my iPad using Tapatalk HD
I had the same problem with mine. not only did the softkeys not work but if you dragged the notifications bar down you could not push it back up
I sent the phone back to the store and they gave me a replacement which is working brilliantly!
apparently it happens because ICS is not designed for softkeys only...at least that's what a developer told me
I too have same issue as from day 1, hv contacted my operator and now waiting for replacement (applied hard reset both via settings and also from boot menu, no success)
Sent from my HTC One X using xda premium
SW update to 1.28 did not solve the matter either, means 100% hw issue...
I will sell the new One as soon as I get it, I do not want this One anymore.
Sent from my HTC One X using xda premium
iLHaNroID said:
SW update to 1.28 did not solve the matter either, means 100% hw issue...
I will sell the new One as soon as I get it, I do not want this One anymore.
Sent from my HTC One X using xda premium
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replying myself
well, after seeing how ugly the new galaxy is, decided to keep OneX, have received my replacement yesterday, this new One is working flawlessly, no any bugs/lags and now I am quite happy with my OneX. Surely this One is the phone of the year.
Cheers!
Sent from my HTC One X using xda premium
My soft keys are not working tis morning too!
Went to the care center but it was closed due to public holiday.
Called the hotline and the guy said will arrange a pick up for my phone in the evening and till now i wasted my whole night waiting for nobody~
Sigh~
Hi guys,
A friend of mine bought his HTC One X a couple of months ago and hasn't done anything to it, it's completely stock.
A couple of nights ago he said he was in the browser, all of a sudden the phone rebooted, loaded back up to the homescreen and then powered off.
Since then he hasn't been able to get it to boot or charge, and has now given it to me to try and fix.
It's been on charge overnight for around 9 hours and there is still no response in terms of leds flashing ect.
I've had a search and the issue has been seen before but not often.
Is there anything you would suggest trying? What would HTC do if this device was sent back, ie is there a 'download mode' for the One X or something similar, that HTC would force the device to boot into?
Thanks!
Should be under warranty if it rooted shouldn't it?
Sent from my HTC One X using XDA
olly2097 said:
Should be under warranty if it rooted shouldn't it?
Sent from my HTC One X using XDA
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Absolutely right! However HTC have told him it'll take 3+ weeks to get back to him and he's wanting me to try and fix it without going through them..
Bump - Any suggestions?
Have you tried reading this : Wiki
Or maybe this : Disaster recovery
I'm not sure if they'll be useful in your case but you never now.
adaimespechip said:
Absolutely right! However HTC have told him it'll take 3+ weeks to get back to him and he's wanting me to try and fix it without going through them..
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Anything you will do requires the phone to be unlocked with a custom recovery installed. This procedure is irreversible since the current LOCKED status will change at best to RELOCKED which will cause you a lot of headache later with HTC support. My advice send it to support without touching it.
Sent from my HTC One X using xda premium
Hi All
For the last couple of months my desire has had an intermittent problem with the touch screen. All of a sudden it decides you're trying to pull down the "notifications" screen when you're just touching the touch screen, sometimes it also decides you're trying to hold and drag when you're just tapping the screen, sometimes it simply stops responding. These problems are usually solved by tapping the top button and putting the phone on standby then tapping it again and waking it up - although sometimes it then won't let you drag down the screen unlock until you repeat the on/off standby procedure a couple of times. The problem varies on connecting my phone to my computer.
Given that in between these instances the touch screen works as normal I'm guessing it shouldn't be a hardware issue, but the intervals between these problems appear to be getting shorter (either that or I'm just getting more annoyed by it recently). I've had a quick search of the forums and haven't immediately found anyone having this precise problem. Is it likely a question of trying factory reset and if that fails sending it for repair?
Thanks in advance
Similar issues. Don't think this is hardware.
Sent from my HTC Vision using xda premium
Gotta know more about the phone first. Is there a custom rom? Have you tried flashing to stock?
Dukenukemx said:
Gotta know more about the phone first. Is there a custom rom? Have you tried flashing to stock?
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I'm having same problem, mine started couple weeks after I installed cm7.2, I tried another rom, no luck
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
Well since the OP didn't respond here's my suggestions. If you think it's software then just flash to a stock rom. You should find a number of them lying around the forums, and instructions on how to flash. This will mean your phone is unrooted and will need to be rooted, as well as taking care of installing a recovery and etc. This should correct anything wrong with the software.
Otherwise you busted the digitizer, which is actually very cheap to buy on Ebay. You will have to take the phone apart which can be time consuming.
strawmetal said:
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
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Hello,
Any luck with the Tocuh Input, is your phone back from service? I am also facing the same issue....
I had this problem on my G2 a while back. It was a hardware problem so I ordered a new touchscreen and replaced it myself.
Sent from my Nexus 7 using xda app-developers app
htc desire z touchscreen details
Whiskey_Tango said:
I had this problem on my G2 a while back. It was a hardware problem so I ordered a new touchscreen and replaced it myself.
Sent from my Nexus 7 using xda app-developers app
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Hello Whiskey_Tango / Others,
Can you please let me know the details of the touchscreen component that you ordered for your G2? My HTC desire Z touch screen has also gone bad (unresponsive at multiple points) and I feel that changing the hardwre should do the trick.
If possible, let me know the touchscreen specs (model / part number) as well as any online website from where I can order it !
Many Thanks !!
From eBay search for HTC g2 digitizer
Be careful to get the one for the vision not for the magic
should be about $20
Sent from my Nexus 7 using xda premium
demkantor said:
From eBay search for HTC g2 digitizer
Be careful to get the one for the vision not for the magic
should be about $20
Sent from my Nexus 7 using xda premium
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Thanks for the quick response. Before coming here, I had a mobile service shop take a look at my handset and he had mentioned that for HTC desire z, the "touch screen" comes with the "display" attached to it. Did he meant the digitizer only or (digitzer + LCD screen) or he was simply trying to rip me off ?
I am very sure that there is nothing wrong with the display on my handset, its only the touch functionality that is not working properly.
Which one of the following do I need to search on EBay?
gultek.eu/htc-spare-parts/digitizer-touchpad/desire-z.html
or gultek.eu/genuine-parts/lcd-modules/htc/desire-z-hd3.html
or both?
Thanks again in advance !!
You need just the digitizer, if you're doing it yourself it takes about an hour if you've never done it before, don't buy the lcd if you don't see a flaw in it.
Some people sell the whole front chasis with lcd, digitizer, front bezel all connected for ease of replacement. May be easier but you will only shave of 30min tops and spend 3x as much
Sent from my HTC Vision using Tapatalk 2
yeah this happens to my G2 a lot. I got my phone fixed a while back (2-3 months ago) becuase the colors on my screen were screwed up and the ear piece was broken. i took it in and he replaced a couple of cables. it worked fine but now sometimes the screen is just having a straight up seizure. it flips through pages so fast and it goes from page 1-2 and back and forth and then the virtual keyboard presses multiple keys and just its crazy. i feel like the guy that fixed my phone didnt plug in a cable all the way. but yeah thats my problem. i dropped my phone the other day and ever since my phone hasn't gone into a seizure lol
Hi, did you solve your problem? I have the same with my desire Z. It click alone in several place on my screen.
And I ask me if the problem don't come from the lcd digitizer control instead of the touch screen digitizer
strawmetal said:
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
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Hi, did u fixed your phone? can you tell me what was the problem.. even my phone is acting crazy.. wil that be fixed if i change the screen digitizer?
ahmedrzvi said:
Hi, did u fixed your phone? can you tell me what was the problem.. even my phone is acting crazy.. wil that be fixed if i change the screen digitizer?
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Yes replacing the digitizer did fix my problem. And a year later the replaced digitizer started giving problems. So I ordered 2 extra digitizers off ebay. Both of them turned out to be duds. Surprisingly the second digitizer(which I replaced a year ago) fixed itself.
I think Im having the same problem,
bottom part of screen (including the home, menu, back, search buttons) aren't functioning half the time,
is there any service manual, or link to information as to what I need to tear apart on my DZ?
should this be enough? EBAYLINK
what do I need to replace the digitizer?
Hey!
This saturday, I noticed something wrong with mt HTC One X (stock rom). It didn't respond at all when I touched the screen, it was active though but the touch didn't seem to work anymore. After like 50 attempts with reboots and all, it worked, but the problem came back later, and again today. I did a factory reset to no avail, as the furthest I managed to get was the part of the first-time start-up where you select WiFi, so that's pretty much unlock + 1 click until it broke again.
Any idea on what's wrong and how to fix it? I'm guessing it's the digitizer, maybe it could be worth for me to open the phone up and see that it looks alright, if that's somewhat easy to do?
Thanks.
Edit: Oh, and when it works, it works for a few seconds usually until it hangs on a random press (keeps that pressed down).
Looks like a hardware failure, go back to the re-seller. You probably still have warranty.
And if you dont have warranty it's easier to replace the digitizer & screen in once. Separating the display from the digitizer is ..... how do i say it correct ...... CRAP
Sent from my HTC One X using XDA Premium 4 mobile app
Mr Hofs said:
And if you dont have warranty it's easier to replace the digitizer & screen in once. Separating the display from the digitizer is ..... how do i say it correct ...... CRAP
Sent from my HTC One X using XDA Premium 4 mobile app
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Guess I'll go to the re-seller then and have a chat with them, cause I'm not going to pay anything to fix it to be honest, I'm getting a new phone in 3-4 months so I hope I can survive with my old HTC until then! And if the re-seller isn't keen on doing anything, I'll talk to my insurance company, see if they'd agree to replace it with the HTC One perhaps, fingers crossed.
Okidoki, good luck mate !
Sent from my HTC One X using XDA Premium 4 mobile app
hi everyone,
i bought m9 maybe a month ago but i have serious problems with it since the first day i get it.
1. sometimes (this means 8-9 times in a day) screen is working everything is fine with screen(3g arrows changing or time is changing) but touch is not working. nothing happens when i touch anywhere of screen, home back buttons also. if i press power button to wake and then power button again to wake up everything continues to work correctly. i mean touch is starting to work immediately.
2. in same frequency with 1st sometimes there is lagging on screen. i dont know how can i describe this but it's like i'm seeing the shadows or trails or traces of previous screen.
btw i'm using developer edition 1.31.617.30
any helps will be appreciated because this is really annoying and i miss my one m8
I know what you mean. I placed a post on this couple of days ago.
There was no response.
Today I factory reset mine.
So far so great....hopefully it stays this way.
Do you have yours rooted? I haven't rooted mine yet. First I want to see if my device isn't faulty so I can send it for service without any hassle.
But I had a feeling that it had something to do with ads popping up in my apps.
Since I did a factory reset i notice some apps that function more properly now.
Keep you posted.
Sent from my HTC One M9 using XDA Free mobile app
thanks for the reply but what you mean by factory reset. is it in the settings menu of android. what i'm asking is did you do the factory reset from android menu or bootloader?
mine was a taiwan origin phone and i resetted it and problem still was the same then i made my phone s-off and changed mid and cid to install developer ruu. and now it's developer edition but everything about these problems are still the same.
I gave mine a factory reset from the menu. But by the sound of it..it looks like a hardware problem, since you gave yours a complete software overhaul.
Hopefully mine stays ok now. If not...we both have a faulty unit.
Good luck with yours.
Sent from my HTC One M9 using XDA Free mobile app
thanks, i hope yours will go well.
btw anyone have any idea about does s-off breaks the warranty. and can i send my phone to warranty in usa while i bought it from hongkong?
Mine wasn't fixed by the factory reset. I guess it's a hardware fault. Mine gets replaced by my provider. No questions asked. Gets picked up and replaced.
Hopefully yours gets fixed under warranty. Since its a hardware fault. They have to prove you broke it by unlocking and flashing different software right?
Good luck.
Sent from my HTC One M9 using XDA Free mobile app
dannylow79 said:
Mine wasn't fixed by the factory reset. I guess it's a hardware fault. Mine gets replaced by my provider. No questions asked. Gets picked up and replaced.
Hopefully yours gets fixed under warranty. Since its a hardware fault. They have to prove you broke it by unlocking and flashing different software right?
Good luck.
Sent from my HTC One M9 using XDA Free mobile app
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thanks. i'll send it to warranty in my country.
i'm thinking about going back to completely stock version that i bought and s-on again. but cannot find the cid and mid info of my original 1.32.709.6 firmware. do you have any idea about this?
I got the T-Mobile variant here (I am recharging it for the first time so I am leaving it uninterrupted) but I immediately got the 400+MB update and as of now (stock, no root just yet) the phone is completely lag free even with power saver mode on.
Sent from my HTC One using Xparent Gray Tapatalk 2
JohnCorleone said:
I got the T-Mobile variant here (I am recharging it for the first time so I am leaving it uninterrupted) but I immediately got the 400+MB update and as of now (stock, no root just yet) the phone is completely lag free even with power saver mode on.
Sent from my HTC One using Xparent Gray Tapatalk 2
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Welcome Aboard, Great to see you join the party.