Hey!
This saturday, I noticed something wrong with mt HTC One X (stock rom). It didn't respond at all when I touched the screen, it was active though but the touch didn't seem to work anymore. After like 50 attempts with reboots and all, it worked, but the problem came back later, and again today. I did a factory reset to no avail, as the furthest I managed to get was the part of the first-time start-up where you select WiFi, so that's pretty much unlock + 1 click until it broke again.
Any idea on what's wrong and how to fix it? I'm guessing it's the digitizer, maybe it could be worth for me to open the phone up and see that it looks alright, if that's somewhat easy to do?
Thanks.
Edit: Oh, and when it works, it works for a few seconds usually until it hangs on a random press (keeps that pressed down).
Looks like a hardware failure, go back to the re-seller. You probably still have warranty.
And if you dont have warranty it's easier to replace the digitizer & screen in once. Separating the display from the digitizer is ..... how do i say it correct ...... CRAP
Sent from my HTC One X using XDA Premium 4 mobile app
Mr Hofs said:
And if you dont have warranty it's easier to replace the digitizer & screen in once. Separating the display from the digitizer is ..... how do i say it correct ...... CRAP
Sent from my HTC One X using XDA Premium 4 mobile app
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Click to collapse
Guess I'll go to the re-seller then and have a chat with them, cause I'm not going to pay anything to fix it to be honest, I'm getting a new phone in 3-4 months so I hope I can survive with my old HTC until then! And if the re-seller isn't keen on doing anything, I'll talk to my insurance company, see if they'd agree to replace it with the HTC One perhaps, fingers crossed.
Okidoki, good luck mate !
Sent from my HTC One X using XDA Premium 4 mobile app
Related
My g2 has been experiencing screen issues lately. I'm pretty sure it's a hardware problem, but I'm going to ask around to make sure. It is rooted with Virtuous .0.7.4 running on it.
It just happened overnight where there would be a line of dead pixels at the bottom of the screen and a black bar on the right side. Everything seems to be blurry and choppy, any help? Thanks.
You could try a different ROM like CM and see if it does anything. Not going to do any harm... but I think realistically it's very unlikely to fix anything either.
Very much sounds like a hardware problem. Since the screen isn't physically broken or damaged (right?) this should be a warranty replacement.
Well, I kinda bought this brand new from someone, does this still qualify for a warranty? Thanks.
That's a sticky subject. Is it a G2 or DZ?
If a DZ I would think HTC will honor the warranty, why not?
If it's a G2, HTC might tell you to pound sand as it's a carrier phone.
As far as what TMO will do for you, there's a bunch of variables there... are you a customer? Was the phone bought at full retail or at subsidy? etc...
I'm honestly not sure though.
If you have to deal with TMO, I think your best bet is to go through the person you bought it from, if at all possible.
Please let us know what happens as this is a very interesting question.
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
Ties0 said:
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
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Click to collapse
I see replacement screens on the bay for around $70. Sure is cheaper than a new G2. Of course you'd need to be able to put it in yourself. There's a pretty good tear-down guide.
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
Sent from my Desire HD using XDA App
jessicamartoranA said:
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
Sent from my Desire HD using XDA App
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Click to collapse
What information did you have to give them? Was his warranty exchange technically under your friend's plan or did they accept you were the new owner and still give you warranty service?
to tell if its G2 check the batt cover and see if it says G2 in big letter if its DZ it says "with htc sense" on the back of the phone
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
Sent from my HTC Glacier using XDA App
jessicamartoranA said:
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
Sent from my HTC Glacier using XDA App
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Click to collapse
Where did you get the phone? Did your phone have root?
Found a cheaper replacement screen from a non -ebay vendor. They also have capacitive touch digitizers too.
http://www.ecrater.com/p/9626084/original-s-lcd-display-screen-for-htc?keywords=g2+htc+screen
Sent from my HTC Vision using XDA App
Hey guys, I'm super happy right now. Just called T-Mobile, and they are going to ship me a replacement for free. I get to keep the phone until it arrives via UPS, then I'll ship the defective phone back. Super happy, loving T-Mobile right now! Thanks for all the help
Edit: Does anyone know how to restore the phone back? Does flashing the stock rom over take out root? Thanks again.
U have to turn S on flash back to stock rom then turn S back on
Sent from my HTC Glacier using XDA App
No flashing back to stock does not turn back on the same place u got how to root should have the instruction and files to turn S on that what i had to do before sending my phone.back
Sent from my HTC Glacier using XDA App
If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
Sent from my HTC Vision using XDA App
llxxjinxxll said:
If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Yeah, if you actually read my other posts, T-Mobile gave me a replacement also. I have to unroot and restore everything back to normal before I ship it first though. Thanks for your response.
Hello everyone,
here's my problem.
After 7 days of normal usage (apart from poor battery life and some slightly annoying screen flickering issues) all 3 soft keys suddenly stopped being responsive. The backlight is still working though. Factory reset sorted no effect. As you may imagine, using the phone has become a real pain.
I have contacted HTC and I am currently waiting for their reply.
I just need to keep my hands away from trying to disassemble and see what went wrong
I was just wondering if anyone has got a similar problem.
Thanks
I have the same problem
I still wait replay from htc
Same happened to me. Tried a reset, boot loader relock, and a factory restore. Nothing helped. Mine was returned to phonehouse.fr, should have a replacement in 10 days.
Disappointed to say the least.
Sent from my iPad using Tapatalk HD
Is your touch screen unresponsive as well or just the soft keys?
wcypierre said:
Is your touch screen unresponsive as well or just the soft keys?
Click to expand...
Click to collapse
Just the keys for me.
Sent from my iPad using Tapatalk HD
I had the same problem with mine. not only did the softkeys not work but if you dragged the notifications bar down you could not push it back up
I sent the phone back to the store and they gave me a replacement which is working brilliantly!
apparently it happens because ICS is not designed for softkeys only...at least that's what a developer told me
I too have same issue as from day 1, hv contacted my operator and now waiting for replacement (applied hard reset both via settings and also from boot menu, no success)
Sent from my HTC One X using xda premium
SW update to 1.28 did not solve the matter either, means 100% hw issue...
I will sell the new One as soon as I get it, I do not want this One anymore.
Sent from my HTC One X using xda premium
iLHaNroID said:
SW update to 1.28 did not solve the matter either, means 100% hw issue...
I will sell the new One as soon as I get it, I do not want this One anymore.
Sent from my HTC One X using xda premium
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Click to collapse
replying myself
well, after seeing how ugly the new galaxy is, decided to keep OneX, have received my replacement yesterday, this new One is working flawlessly, no any bugs/lags and now I am quite happy with my OneX. Surely this One is the phone of the year.
Cheers!
Sent from my HTC One X using xda premium
My soft keys are not working tis morning too!
Went to the care center but it was closed due to public holiday.
Called the hotline and the guy said will arrange a pick up for my phone in the evening and till now i wasted my whole night waiting for nobody~
Sigh~
Hi guys, i've bought from another person this phone, HTC One X. And i've the problem at the screen when i press at the corners..
What you suggest me? i can try the phone few days or i have to send at htc?
AmphybiouS said:
Hi guys, i've bought from another person this phone, HTC One X. And i've the problem at the screen when i press at the corners..
What you suggest me? i can try the phone few days or i have to send at htc?
Click to expand...
Click to collapse
What problems are you having exactly?
Sent from my HTC Desire using XDA
This..
http://www.youtube.com/watch?feature=player_embedded&v=mnBY-rvhbts
thats screen flex if you still within the "cool off" period take it back for a replacement.
i can confirm this does not happen on my one X no matter how hard i push.
Got my second one today with the same issue. Returned it the same minute I got it. Tomorrow i'm getting my 3rd one, if that fails I'm going for a refund.
I don't see an issue here. Why would you press the phone there at all?
It's not a problem! Mine does it too when pressed on the edge's on the screen. Jees I feel sorry for htc having to replace all these wonderful phone's because some idiot's think the have a faulty device's and then post on you tube. Dumb ass's just be content with this lovely/sexy tech.
*Sigh*
My Samsung Galaxy S did this, My desire HD did this, and so does my One X.
all Marginally, Why is it an issue? Do you need to firmly press the corners of your phone to use it?
Lol.... I think this thread should be closed now.
Sent from my HTC One X using Tapatalk 2
Sure it will its a LCD but I have to push real hard to get a tiny amount no where near as much as that!
Sent from my HTC One X using xda premium
Ok, ok, i take the phone like this..
Hi All
For the last couple of months my desire has had an intermittent problem with the touch screen. All of a sudden it decides you're trying to pull down the "notifications" screen when you're just touching the touch screen, sometimes it also decides you're trying to hold and drag when you're just tapping the screen, sometimes it simply stops responding. These problems are usually solved by tapping the top button and putting the phone on standby then tapping it again and waking it up - although sometimes it then won't let you drag down the screen unlock until you repeat the on/off standby procedure a couple of times. The problem varies on connecting my phone to my computer.
Given that in between these instances the touch screen works as normal I'm guessing it shouldn't be a hardware issue, but the intervals between these problems appear to be getting shorter (either that or I'm just getting more annoyed by it recently). I've had a quick search of the forums and haven't immediately found anyone having this precise problem. Is it likely a question of trying factory reset and if that fails sending it for repair?
Thanks in advance
Similar issues. Don't think this is hardware.
Sent from my HTC Vision using xda premium
Gotta know more about the phone first. Is there a custom rom? Have you tried flashing to stock?
Dukenukemx said:
Gotta know more about the phone first. Is there a custom rom? Have you tried flashing to stock?
Click to expand...
Click to collapse
I'm having same problem, mine started couple weeks after I installed cm7.2, I tried another rom, no luck
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
Well since the OP didn't respond here's my suggestions. If you think it's software then just flash to a stock rom. You should find a number of them lying around the forums, and instructions on how to flash. This will mean your phone is unrooted and will need to be rooted, as well as taking care of installing a recovery and etc. This should correct anything wrong with the software.
Otherwise you busted the digitizer, which is actually very cheap to buy on Ebay. You will have to take the phone apart which can be time consuming.
strawmetal said:
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
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Click to collapse
Hello,
Any luck with the Tocuh Input, is your phone back from service? I am also facing the same issue....
I had this problem on my G2 a while back. It was a hardware problem so I ordered a new touchscreen and replaced it myself.
Sent from my Nexus 7 using xda app-developers app
htc desire z touchscreen details
Whiskey_Tango said:
I had this problem on my G2 a while back. It was a hardware problem so I ordered a new touchscreen and replaced it myself.
Sent from my Nexus 7 using xda app-developers app
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Hello Whiskey_Tango / Others,
Can you please let me know the details of the touchscreen component that you ordered for your G2? My HTC desire Z touch screen has also gone bad (unresponsive at multiple points) and I feel that changing the hardwre should do the trick.
If possible, let me know the touchscreen specs (model / part number) as well as any online website from where I can order it !
Many Thanks !!
From eBay search for HTC g2 digitizer
Be careful to get the one for the vision not for the magic
should be about $20
Sent from my Nexus 7 using xda premium
demkantor said:
From eBay search for HTC g2 digitizer
Be careful to get the one for the vision not for the magic
should be about $20
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Thanks for the quick response. Before coming here, I had a mobile service shop take a look at my handset and he had mentioned that for HTC desire z, the "touch screen" comes with the "display" attached to it. Did he meant the digitizer only or (digitzer + LCD screen) or he was simply trying to rip me off ?
I am very sure that there is nothing wrong with the display on my handset, its only the touch functionality that is not working properly.
Which one of the following do I need to search on EBay?
gultek.eu/htc-spare-parts/digitizer-touchpad/desire-z.html
or gultek.eu/genuine-parts/lcd-modules/htc/desire-z-hd3.html
or both?
Thanks again in advance !!
You need just the digitizer, if you're doing it yourself it takes about an hour if you've never done it before, don't buy the lcd if you don't see a flaw in it.
Some people sell the whole front chasis with lcd, digitizer, front bezel all connected for ease of replacement. May be easier but you will only shave of 30min tops and spend 3x as much
Sent from my HTC Vision using Tapatalk 2
yeah this happens to my G2 a lot. I got my phone fixed a while back (2-3 months ago) becuase the colors on my screen were screwed up and the ear piece was broken. i took it in and he replaced a couple of cables. it worked fine but now sometimes the screen is just having a straight up seizure. it flips through pages so fast and it goes from page 1-2 and back and forth and then the virtual keyboard presses multiple keys and just its crazy. i feel like the guy that fixed my phone didnt plug in a cable all the way. but yeah thats my problem. i dropped my phone the other day and ever since my phone hasn't gone into a seizure lol
Hi, did you solve your problem? I have the same with my desire Z. It click alone in several place on my screen.
And I ask me if the problem don't come from the lcd digitizer control instead of the touch screen digitizer
strawmetal said:
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
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Click to collapse
Hi, did u fixed your phone? can you tell me what was the problem.. even my phone is acting crazy.. wil that be fixed if i change the screen digitizer?
ahmedrzvi said:
Hi, did u fixed your phone? can you tell me what was the problem.. even my phone is acting crazy.. wil that be fixed if i change the screen digitizer?
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Click to collapse
Yes replacing the digitizer did fix my problem. And a year later the replaced digitizer started giving problems. So I ordered 2 extra digitizers off ebay. Both of them turned out to be duds. Surprisingly the second digitizer(which I replaced a year ago) fixed itself.
I think Im having the same problem,
bottom part of screen (including the home, menu, back, search buttons) aren't functioning half the time,
is there any service manual, or link to information as to what I need to tear apart on my DZ?
should this be enough? EBAYLINK
what do I need to replace the digitizer?
Hey yall, my new HTC One X's home buttons on the bottom won't work at all. Any Ideas about troubleshooting this?
Do a factory reset, if that doesn't fix it, the buttons are busted and not user-repairable.
Return the handset for warranty.
Sent from my HTC One X using xda app-developers app
thanks
TToivanen said:
Do a factory reset, if that doesn't fix it, the buttons are busted and not user-repairable.
Return the handset for warranty.
Sent from my HTC One X using xda app-developers app
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Click to collapse
thanks man. I can't get it to work. Im just gonna go by an AT&T store i guess.
I'm having the same trouble now, too. It's been about 11 months since I got the phone, but I have unlocked my bootloader, and also dropped it and cracked the screen (although that was four months ago and this just started happening). Any suggestions, or am I out of luck?
Tinyboss said:
I'm having the same trouble now, too. It's been about 11 months since I got the phone, but I have unlocked my bootloader, and also dropped it and cracked the screen (although that was four months ago and this just started happening). Any suggestions, or am I out of luck?
Click to expand...
Click to collapse
Chances are slim... but why not stop by and claim warranty? No harm in trying...
However, always be on the stock ROM while giving your HOX for warranty...