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Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.
OJ in Compton said:
Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.
Click to expand...
Click to collapse
I can tell you that Samsung wouldn't honour warranties for UK customers who had bought the grey-imported SLCD version of the Nexus S.
OJ in Compton said:
Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.
Click to expand...
Click to collapse
they will not warrant any phone purchased else where
This is my fear for importing the phone. Are there any other options? I really want to import this phone, but I'm very hesitant to spend around $700 and have no type of warranty.
nyijedi said:
This is my fear for importing the phone. Are there any other options? I really want to import this phone, but I'm very hesitant to spend around $700 and have no type of warranty.
Click to expand...
Click to collapse
i know with tmobile if you have there insurance they will replace it with a current equivalent. I do not see why samsung will not honor a warranty covered defect no matter where it is sold
BiGMERF said:
i know with tmobile if you have there insurance they will replace it with a current equivalent. I do not see why samsung will not honor a warranty covered defect no matter where it is sold
Click to expand...
Click to collapse
They didn't honour the warranty for the SLCD version of the Nexus S that was grey-imported to the UK.
oscillik said:
They didn't honour the warranty for the SLCD version of the Nexus S that was grey-imported to the UK.
Click to expand...
Click to collapse
im talking here in the U.S....
BiGMERF said:
im talking here in the U.S....
Click to expand...
Click to collapse
ohh i forgot, the US is special...
oscillik said:
ohh i forgot, the US is special...
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Click to collapse
not saying that... its just like any other thing you buy samsung. tv, monitor , laptop, etc. 1 year manufacturers warranty on defects
BiGMERF said:
not saying that... its just like any other thing you buy samsung. tv, monitor , laptop, etc. 1 year manufacturers warranty on defects
Click to expand...
Click to collapse
yeah...which you would've thought would apply to the SLCD version of the Nexus S...but it didn't.
http://en.wikipedia.org/wiki/Nexus_s#History_and_availability
ive bought alot of devices from overseas basically your localised companies will not do warranties, instead you have to contact in this case samsung UK get an RMA form then mail the device back to samsung uk and they do the repairs/replacement and send it back.
now as for uk stores some will handle this for you such as clove in that case you contact clove and they help you with the RMA process
i find it kinda strange no one has had to do this before or just says no warranty :\
having said that they will not honor the usual user damage instead you will have to pay to get that fixed (ie water damage or negligence)
noobdeagle said:
ive bought alot of devices from overseas basically your localised companies will not do warranties, instead you have to contact in this case samsung UK get an RMA form then mail the device back to samsung uk and they do the repairs/replacement and send it back.
Click to expand...
Click to collapse
Thanks for sharing this. This is good news, as I just want to be assured that if something w/ the phone goes bad, I'll have somewhere to send it to be repaired.
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
I'm thinking they will just refer you to Samsung. Although they are fairly quick at getting you a replacement.
Go direct through Samsung instead. And the reason they are picky is the manufacturer requires the information for warranty.
Taken from samsung site : What must you do to obtain warranty service?
To obtain service under this Limited Warranty, you must return the Product to an authorized phone service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the seller's name and address. To obtain assistance on where to deliver the Product, please call SAMSUNG Customer Care at 1-888-987-4357. If SAMSUNG determines that any Product is not covered by this Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.
Racing19969 said:
Go direct through Samsung instead. And the reason they are picky is the manufacturer requires the information for warranty.
Taken from samsung site : What must you do to obtain warranty service?
To obtain service under this Limited Warranty, you must return the Product to an authorized phone service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the seller's name and address. To obtain assistance on where to deliver the Product, please call SAMSUNG Customer Care at 1-888-987-4357. If SAMSUNG determines that any Product is not covered by this Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.
Click to expand...
Click to collapse
yeah, I don't have a recipt
Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
They will honor it, I have done it multiple times. As long as you don't say it was bought 3rd party, they don't ask.
Sent from my GT-P7510 using Tapatalk 2 Beta-5
Towle said:
They will honor it, I have done it multiple times. As long as you don't say it was bought 3rd party, they don't ask.
Sent from my GT-P7510 using Tapatalk 2 Beta-5
Click to expand...
Click to collapse
Are you talking about Tmobile or samsung? Because I returned my vibrant that was purchased from a third party and I ended up having to pay full retail for the replacement because they "never got the device"
Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
Where did you buy it from? And do u have insurance
Sent from my SGH-T989 using Tapatalk 2 Beta-5
Your best bet to exchange with t-mobile is through customer care. Tell them you changed your number because thar causes it to shows wrong warranty info that way. Tech is smarter and they'll make sure what number used the inside first.
Theoretically if your similar was the first active similar t-mobile can replace.
Sent from my SGH-T989 using xda premium
Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
I just did this myself... Got my phone brand new in sealed box off Ebay. Just did a warranty exchange with T-mobile (and I got lucky because they were out of stock and sent me a BRAND NEW IN BOX March 20, 2012 phone!!!).
So yea, go through T-mobile. Don't ask for a warranty exchange, call and go through tech support and tell them your phone's buttons are not working properly. Do the steps with them and then they willl eventually get to the part in the script about the warranty exchange.
They didn't ask me any questions at all about where I bought my phone. I was worried also but I ended up finding a lot of people that did this successfully.
glory22 said:
Your best bet to exchange with t-mobile is through customer care. Tell them you changed your number because thar causes it to shows wrong warranty info that way. Tech is smarter and they'll make sure what number used the inside first.
Theoretically if your similar was the first active similar t-mobile can replace.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
This, except his wordchoices are questionable lol. Warranty doesn't seem to transfer from one number to another unless it's within the same family line. However that is usually not the case. There are times when it does transfer over. Not sure why... Stupid system.
The reps can only see if your warranty is valid, if not they need permission from a supervisor to bypass any authorization. So be nice to your rep and they'll help you out. You can tell them i just bought it so and do date, i even have the box but can't find my receipt should i send you the picture of the box? reps usually just say no you don't have to and see what they can do. Ymmv
Sent from my SGH-T989 using xda premium
G1ForFun said:
I just did this myself... Got my phone brand new in sealed box off Ebay. Just did a warranty exchange with T-mobile (and I got lucky because they were out of stock and sent me a BRAND NEW IN BOX March 20, 2012 phone!!!).
So yea, go through T-mobile. Don't ask for a warranty exchange, call and go through tech support and tell them your phone's buttons are not working properly. Do the steps with them and then they willl eventually get to the part in the script about the warranty exchange.
They didn't ask me any questions at all about where I bought my phone. I was worried also but I ended up finding a lot of people that did this successfully.
Click to expand...
Click to collapse
Sealed off ebay is fine. As long as your number is the first phone to activate it, warranty should be valid for a year.
Sent from my SGH-T989 using xda premium
I just sent my phone to Samsung earlier today. I brought my phone off ebay and the screen stopped working (the phone turns works, but the screen wasn't working at all, and it showed a greenish color instead of what's suppose to be on the screen). I talked to their online CS Reps and after we couldn't fix it she filed the service claim for me AND they paid for 2nd day air (which they don't usually do). So, just go with Samsung support if you have doubts.
Ironically, my phone broke the morning after the Skyrockets ICS was leaked, and I didn't even get to flash it after the Devs here ported it =(
I have gotten multiple warranty replacements from tmobile for phones I purchased used.
Sent from my SGH-T989 using xda premium
Teo032 said:
Sealed off ebay is fine. As long as your number is the first phone to activate it, warranty should be valid for a year.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
I did not think Ebay was an authorized seller.
Is there any service charge with Samsung for warranty work?
Also, would I be correct assuming I would have to ship my phone out first and wait for a replacement with Samsung?
Thanks
Sent from my SGH-T989 using Tapatalk
mike5411 said:
Is there any service charge with Samsung for warranty work?
Also, would I be correct assuming I would have to ship my phone out first and wait for a replacement with Samsung?
Thanks
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
Yeah you have to ship your phone and wait for it to come back.
That is the advantage of going through T-mobile....you get your new phone first before sending in your old one.
Thank you for your reply.
One last question for the people going through Samsung.
Are you actually telling them the issue is the screen or are you making up some nominal problem?
Sent from my SGH-T989 using Tapatalk
mike5411 said:
Thank you for your reply.
One last question for the people going through Samsung.
Are you actually telling them the issue is the screen or are you making up some nominal problem?
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
I told them the truth, because something really did happen to my screen.. If it has something to do with bricking your phone from flashing, just say an OTA or Kies update happened and your phone didn't come on... otherwise just tell the truth, unless it voids your warrenty.
i have an international samsung galaxy nexus that had a broken sim tray(it doesn't read sim card), i try to call samsung they refuse to do anything for me because its an international. anyone know where i can get it fix here in the usa, im am located in florida... thanks
Just call Samsungs U.S. number. They will open up a ticket and have you mail the phone in.
Sent from my T-Mobile G2 using xda premium
hey thanks for the reply, but when i call the us number, they say the phone is international they do not support it
Is one of the SIM pins broke from it and that's why it doesn't read the SIM card?
Sent from my Galaxy Nexus using XDA
dynamikd said:
Just call Samsungs U.S. number. They will open up a ticket and have you mail the phone in.
Sent from my T-Mobile G2 using xda premium
Click to expand...
Click to collapse
They won't service the international phone. He has no warranty they're in no obligation to help.
OP, you may be able to contact Samsung US about buying the replacement part or paying for the work to be done, but you won't be getting free warranty work done by anyone.
Sent from my Galaxy Nexus using xda premium
martonikaj said:
They won't service the international phone. He has no warranty they're in no obligation to help.
OP, you may be able to contact Samsung US about buying the replacement part or paying for the work to be done, but you won't be getting free warranty work done by anyone.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I have the same problem as OP and am willing to pay. I've called multiple "authorized" Samsung repair centers where I live in Austin and none of them are willing to fix it. Like the OP, I called Samsung USA who referred me to Samsung UK. Both are unwilling to accept the phone for repair even though I'm willing to pay. Does anybody know of a repair shop that might do this type of work? At this point I'm willing to try anything to save from buying another GN.
I end up buying another one from Google play witch I had to send back because of dead pixel..I sold my broken one pay over $600 for it sold it for 280..never buy international phone again
Sent from my SGH-T999 using xda premium
fineazbro said:
I end up buying another one from Google play witch I had to send back because of dead pixel..I sold my broken one pay over $600 for it sold it for 280..never buy international phone again
Click to expand...
Click to collapse
Not to be rude, but it was 100% known at the time the phone came out that you wouldn't get a warranty with your purchase when buying grey market. Next time you want to buy an international phone, buy it from a reputable importer that will handle international warranty claims.
We shouldn't have to worry about this with the next Nexus, as it'll surely launch right from the start in the Play Store.
Its not that I was willing to pay for the repair it just they wasn't willing to help me at all ..beside the phone is made by Samsung money goes to one pocket..why not fix it and have me pay for the repair
Sent from my SGH-T999 using xda premium
fineazbro said:
Its not that I was willing to pay for the repair it just they wasn't willing to help me at all ..beside the phone is made by Samsung money goes to one pocket..why not fix it and have me pay for the repair
Click to expand...
Click to collapse
Because you didn't buy it from Samsung US, you bought it grey market from someone else. You don't get a warranty from "Samsung", unfortunately. You only get a warranty from the area you bought it, assuming you bought it legitimately (no one importing did, technically).
martonikaj said:
Because you didn't buy it from Samsung US, you bought it grey market from someone else. You don't get a warranty from "Samsung", unfortunately. You only get a warranty from the area you bought it, assuming you bought it legitimately (no one importing did, technically).
Click to expand...
Click to collapse
I think the bigger problem here is not having anyone to help even if the customer is willing to pay. I am having an international phone too with many problems now but not a single person is willing to service it in America. If anyone could let me know of some service centres then that would be much appreciated.
There is actually one in florida that does it. PM a user named manbearpig, he has the name of the shop.
lowandbehold said:
There is actually one in florida that does it. PM a user named manbearpig, he has the name of the shop.
Click to expand...
Click to collapse
Thank you, will do that.
Any luck? I'm just trying to find a repair shop that will actually fix my phone instead of flashing it and sending it back.
yes there is!!
im who manbearpig and many other xda members have sent their phones.... i guarantee it will look new and work perfectly... no flashing bs... i hate to tell whoever thinks flashing fixed a broken sim pin but they shouldnt be trying to repair anything...
message me ... and yes it is legit.. out of respect for xda and their rules i wont give details in forum...
Hello good folks,
I use the N7505. My WiFi and Bluetooth just suddenly stopped working a few days ago. I turn them on and they stay faded green for about a minute or two and then go off.
I live in Mumbai, India and bought the phone from eBay in July 2014. It had a one year seller warranty but I still took it to the Samsung Service Center. They took it in as an out-of-warranty repair and I told them to tell me the problem and any costs before they fix it.
The rep told me that I have an international model which is not supported by service centres in India, and that they won't have the necessary parts available to fix it. The technician, however, told me that the fault is in the WiFi/Bluetooth antenna and the entire motherboard would have to be replaced.
He pointed me to another general phone repair/servicing store. The guys at this store gave me an estimate for replacing the entire motherboard for Rupees 7000 (US $120).
1. Now, I don't know whether the motherboard would be a genuine Samsung product? If not, should I be worried?
2. Is it possible to only replace the WiFi/Bluetooth antenna?
3. Could all this just be a software issue?
Sent from my GT-N7100 using XDA Free mobile app
Hey there, I had the exact same problem when I had bought Samsung Galaxy Chat (the touch and type android phone). My Wifi and BT stopped working after some time and whenever i used to turn it on they used to turn off within seconds. I tried hard reset but it didnt help. Luckily my phone was in warranty and took it to the service center. They mentioned the same thing that it is the issue with the motherboard and had to be replaced. They kept my phone for around 3 weeks as they didn't have the part with them. They replaced it for free as i had the manufacturer warranty but took 3 weeks to do the same. I always buy through online retailers like flipkart. And online market places like snapdeal and amazon india. I never buy phones from ebay but i buy just the phone accessories because many ebay sellers get phones imported from outside to earn huge profits and in turn can't provide manufacturer warranty. Seller warranty is of no use to be honest. Try for a refund or replacement through ebay if you still can.
Sent from my SM-N750 using XDA Free mobile app
ashwinc31 said:
1. Now, I don't know whether the motherboard would be a genuine Samsung product? If not, should I be worried?
2. Is it possible to only replace the WiFi/Bluetooth antenna?
3. Could all this just be a software issue?
Sent from my GT-N7100 using XDA Free mobile app
Click to expand...
Click to collapse
Hello,
Ad1: I don't think someone would be producing fake Note Neo motherboards, it's a new model and too few units are existing on the market.
Ad2: Samsung service centers do not repair motherboards, they just replace it (same as other factory official service centers such as Lenovo, Dell etc). Unofficial service centers could try to replace only the failed part. It's the story of the present times: replace, not repair...
Ad3: I don't think so
ashwinc31 said:
Hello good folks,
I use the N7505. My WiFi and Bluetooth just suddenly stopped working a few days ago. I turn them on and they stay faded green for about a minute or two and then go off.
I live in Mumbai, India and bought the phone from eBay in July 2014. It had a one year seller warranty but I still took it to the Samsung Service Center. They took it in as an out-of-warranty repair and I told them to tell me the problem and any costs before they fix it.
The rep told me that I have an international model which is not supported by service centres in India, and that they won't have the necessary parts available to fix it. The technician, however, told me that the fault is in the WiFi/Bluetooth antenna and the entire motherboard would have to be replaced.
He pointed me to another general phone repair/servicing store. The guys at this store gave me an estimate for replacing the entire motherboard for Rupees 7000 (US $120).
1. Now, I don't know whether the motherboard would be a genuine Samsung product? If not, should I be worried?
2. Is it possible to only replace the WiFi/Bluetooth antenna?
3. Could all this just be a software issue?
Sent from my GT-N7100 using XDA Free mobile app
Click to expand...
Click to collapse
Never buy phone from ebay. They claim to be actual product however you never know. In fact I also saw that I can get the phone at least 3K less however I bought the phone paying more from local store.
Those are imported phone overseas and might be already a defective/return product.
Now you can do one thing if this solves: Go to sammobile and download the original firmware and flash thru ODIN. If you do not know what is ODIN then check in Youtube.
Best of luck...
Exaxtly.. my friend had ordered Galaxy S4 and received a chinese clone of it.. which looked completely like S4.. but then after installing Android System Info app he came to know that it had a mediatek processor with 960x540 resolution.. he was lucky to get a refund through ebay guarantee.. pls beware..
Sent from my SM-N750 using XDA Free mobile app
KSKHH said:
Never buy phone from ebay. They claim to be actual product however you never know. In fact I also saw that I can get the phone at least 3K less however I bought the phone paying more from local store.
Those are imported phone overseas and might be already a defective/return product.
Now you can do one thing if this solves: Go to sammobile and download the original firmware and flash thru ODIN. If you do not know what is ODIN then check in Youtube.
Best of luck...
Click to expand...
Click to collapse
I've actually bought phones from Ebay before, and they've been really good. I find that they mention all the necessary information on the product page - information like warranty (seller/manufacturer), shipment, exact model, condition (new/old).
This time, however, I took a risk and went for a product with seller warranty. It was a hasty decision.
Anyway, I've now contacted the seller and told him about the problem. He replied with EBay's customer service number and told me to call them. I called Ebay and they raised an eBay Guarantee claim (which will probably get me a new phone), and told me that someone will call me with more details within 7 days.
Also, I lost the S Pen so I still need to buy a new S Pen before I ship the phone back to the seller through Ebay. I'm frustrated to no extent!
Yes ebay guarantee helps a lot.. you will be able to get a refund or replacement according to your wish.. Btw how did you lose the s pen? It's so intact in the phone housing..
Sent from my SM-N750 using XDA Free mobile app
Evil Eye said:
Yes ebay guarantee helps a lot.. you will be able to get a refund or replacement according to your wish.. Btw how did you lose the s pen? It's so intact in the phone housing..
Sent from my SM-N750 using XDA Free mobile app
Click to expand...
Click to collapse
The guys at the service center told me to keep the S Pen while they took it in for repair. It took about 7 days for them to give it back. I misplaced it during that time.
ashwinc31 said:
The guys at the service center told me to keep the S Pen while they took it in for repair. It took about 7 days for them to give it back. I misplaced it during that time.
Click to expand...
Click to collapse
That's sad.. go to a local retail store and check if the note 3's S pen fits in.. if it does you can buy it and return the phone..
Sent from my SM-N750 using XDA Free mobile app
So, Ebay rejected my Ebay Guarantee Claim. I always knew that the claim was applicable within 30 days from the date of purchase, and I bought this phone in July, but the service representative told me that he was able to file a claim on his system and thought it was the best thing to do.
I have now received an email response from Ebay asking me to contact the seller directly and resolve the issue amicably.
I guess this thread can be closed now. Thanks for all your help guys. :good:
All the best..
Sent from my SM-N750 using XDA Free mobile app
Just curious to know that did the eBay seller give you a replacement?
Sent from my SM-N750 using XDA Free mobile app
wifi issue in note 3 neo SM-N7505
@KSKHH Do you solve wifi issue ? how to solve it some one please help.i have note 3 neo SM-N7505 .Now i am facing wifi issues when i turn wifi on it automatically turn off and not working how to fix??Anyone using N7505 can say the actual baseband version and built number of note 3 neo N7505 .
hi i am in cambodia . I have bought a secon-hand note 3 Duos sm-n9002 china . I didn't test the wifi and bluetooth . My god it deon't work both bluetooth and wifi and no play store too . I took it to the software repairer he said because of china unicom restriction. he tried to fix the code and it work well for me ,bluetooth ,wifi even playstore as well . Unfortunately , it was shut down caused by buttery ran out , it loses wifi , bluetooth and play store again . So I think that may be the software crashed not hardware . Now I just try to solve it and it does not work yet ...Any help please...
hi
Pls help us..same problem..bluetooth and wifi not working..note 3 neo..
If the rumor is true and Samsung is truly going to block imei's after September 30th of phones not replaced under the recall how would they go about doing this? I would assume by silent OTA. Would running twrp and custom ROM be able to stop this from happening? Before anyone assumes I'm not replacing device by choice this is not true. My eBay seller is unwilling to exchange my device and Samsung is unwilling to help since it was bought on eBay and device is international and I'm in the usa. So I'm in a bad spot and refuse to have a$900 paper weight. I'm looking into other options with eBay on somehow getting my money back but it looks to be a long shot.
Sent from my SM-N930F using Tapatalk
flyinj54 said:
If the rumor is true and Samsung is truly going to block imei's after September 30th of phones not replaced under the recall how would they go about doing this? I would assume by silent OTA. Would running twrp and custom ROM be able to stop this from happening? Before anyone assumes I'm not replacing device by choice this is not true. My eBay seller is unwilling to exchange my device and Samsung is unwilling to help since it was bought on eBay and device is international and I'm in the usa. So I'm in a bad spot and refuse to have a$900 paper weight. I'm looking into other options with eBay on somehow getting my money back but it looks to be a long shot.
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
How did you pay? With PayPal? Cause in pretty sure they can get the refund done with their return policy for customers if you go through them.
Sent from my SAMSUNG-SM-N930A using Tapatalk
I don't think it involves an ota, the block list is sent to the carriers. I think it was intended for stolen phones.
Working with eBay is your best bet, from the sounds of it. Best of luck.
Sent from my SM-N930T using Tapatalk
IMEIs can be blocked through networks not by OTA or software, it's literally a block from using any mobile network by the network worldwide.
Yes I did use PayPal and a credit card that is setup through them. I am within the 30 day return window. I did read that the return is only valid through a defective product or item received not as described. I would consider the recall a defect but we willing have to see if they agree. What is the likelihood they would send all these imei's blocks to every carrier in the usa on an international phone? I would that would be highly unlikely. I would say the usa versions imei's I could see being blocked but an international devices imei? What do you think?
I reread a post that it would be worldwide block through all carriers. I can't hardly believe they can do this on a product you bought that they won't replace because Of where you bought it. This is becoming a real pita
Sent from my SM-N930F using Tapatalk
flyinj54 said:
If the rumor is true and Samsung is truly going to block imei's after September 30th of phones not replaced under the recall how would they go about doing this? I would assume by silent OTA. Would running twrp and custom ROM be able to stop this from happening? Before anyone assumes I'm not replacing device by choice this is not true. My eBay seller is unwilling to exchange my device and Samsung is unwilling to help since it was bought on eBay and device is international and I'm in the usa. So I'm in a bad spot and refuse to have a$900 paper weight. I'm looking into other options with eBay on somehow getting my money back but it looks to be a long shot.
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
rumors are rumors.....unless samsung release a statement stating that they are going to ban the IMEI everything is smoke and daggers.........exchange can always be done at the sammy regional store/office where they device was first purchased (in this case...where ebay seller got the phones from initially)
while the F version is called the "international" version....each region has their own variation of the F model......
buying from ebay is like buying your neighbor's car......once purchase in good faith......your neighbour is not responsible for any maintenance thereafter.....
flyinj54 said:
Yes I did use PayPal and a credit card that is setup through them. I am within the 30 day return window. I did read that the return is only valid through a defective product or item received not as described. I would consider the recall a defect but we willing have to see if they agree. What is the likelihood they would send all these imei's blocks to every carrier in the usa on an international phone? I would that would be highly unlikely. I would say the usa versions imei's I could see being blocked but an international devices imei? What do you think?
I reread a post that it would be worldwide block through all carriers. I can't hardly believe they can do this on a product you bought that they won't replace because Of where you bought it. This is becoming a real pita
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
IMEIs are blocked worldwide when they are blocked. It's a worldwide system for stopping device usage after phone theft.
Omg I don't want a $1200 CAD paperweight..
I think a lot of the ebay seller, ebay themselves, and PayPal issues and problems regarding refunds and exchanges. Is mainly due to the fact that the recalls were new and no one really had any idea of how to go about it and were just pushing blame.
If you wait a little bit for the smoke to Settle and there is a little more clarity on what is going on, in regards to the recalls and procedures.
Maybe some of these entities may reverse or take a different stand on their earlier decisions if you revisit them, after they get a better understanding of what is going on and how their earlier decision just left their consumers. Screwed. Especially ebay and PayPal who are suppose to protect the consumers with buyers protection.
NIKKOTUASON said:
Omg I don't want a $1200 CAD paperweight..
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Click to collapse
Are you in the same position as myself?
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flyinj54 said:
Are you in the same position as myself?
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Click to collapse
My seller (never-msrp) is just giving me the run around. I keep messaging him/her/them but their telling me their still waiting on what Samsung is going to do and or tell them how to act when being asked about returns.
I don't want to return my device. My device works beautifully. But now this $hit Samsung might deactivate non exchanged possibly dangerous phones has got me worried and Ihave no idea what to do...
Just saw this article:
http://www.androidauthority.com/samsung-remotely-deactivate-defective-galaxy-note-7-715862/
sakohunter said:
I think a lot of the ebay seller, ebay themselves, and PayPal issues and problems regarding refunds and exchanges. Is mainly due to the fact that the recalls were new and no one really had any idea of how to go about it and were just pushing blame.
If you wait a little bit for the smoke to Settle and there is a little more clarity on what is going on, in regards to the recalls and procedures.
Maybe some of these entities may reverse or take a different stand on their earlier decisions if you revisit them, after they get a better understanding of what is going on and how their earlier decision just left their consumers. Screwed. Especially ebay and PayPal who are suppose to protect the consumers with buyers protection.
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Click to collapse
recalls work different way.....since the device it not defective......so i don't think its a matter of pushing blame.......
buyer protection is only useful when you haven't got the item or it isn't what is described.........the devices wasn't defective when you received it......it was in working order.......at this point....its mostly out of ebay's hands since it came as advertised......
paypal will probably look at it....and say.....the transaction was made in good faith between you and the seller......(because the product came as advertised...recall does not fall into "defective" categories).........
the ebay seller depending on who it is....may help you with the exchange.....each seller can have their own terms and condition though.......i checked a couple of listing....and most of them say that you have a 12 month manufacturing warranty.....(i think the key word is manufacture....which means its samsung).......so its more like if the seller is willing to help....but most likely you will have to deal with samsung yourself......
It will be a good move though... Considering many airlines are banning it on flight, hopefully this will encourage them to lift the ban...
NIKKOTUASON said:
My seller (never-msrp) is just giving me the run around. I keep messaging him/her/them but their telling me their still waiting on what Samsung is going to do and or tell them how to act when being asked about returns.
I don't want to return my device. My device works beautifully. But now this $hit Samsung might deactivate non exchanged possibly dangerous phones has got me worried and Ihave no idea what to do...
Click to expand...
Click to collapse
i don't think they will go to that extreme.....and honestly....unless samsung release a statement about IMEI block...i will take it as a grain of salt.......remember......its only someone in reddit that is talking about it.......with no proof that except for what he wrote about the phone call.......but samsung france haven't release any statement to that fact.....
if you know where your phone was first purchased......then you can call the samsung number for that region and see what you can do......
NIKKOTUASON said:
My seller (never-msrp) is just giving me the run around. I keep messaging him/her/them but their telling me their still waiting on what Samsung is going to do and or tell them how to act when being asked about returns.
I don't want to return my device. My device works beautifully. But now this $hit Samsung might deactivate non exchanged possibly dangerous phones has got me worried and Ihave no idea what to do...
Click to expand...
Click to collapse
Keep on contact with me and I'll do the same if we come with any resolutions please share
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flyinj54 said:
Keep on contact with me and I'll do the same if we come with any resolutions please share
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Click to collapse
Yes will do for sure. Well it seems like never-msrp isn't going to be of any help here as they keep giving me the same answers to my many different questions, so it seems like I'll be contacting Samsung Vietnam tomorrow to see what I can do.
P.S.
Never-msrp keeps telling me that Vietnam models are not affected, I wonder if it's true?
NIKKOTUASON said:
Never-msrp keeps telling me that Vietnam models are not affected, I wonder if it's true?
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The Aussie supplied phones are made in Vietnam and are all being recalled.. Dunno if they are different to the Vietnamese market models though hardware wise.
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Samsung is not blocking affected phones:
http://m.androidcentral.com/samsung-refutes-note-7-remote-deactivation-reports
Who would have thought that a random reddit post was not true.
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tonymy01 said:
The Aussie supplied phones are made in Vietnam and are all being recalled.. Dunno if they are different to the Vietnamese market models though hardware wise.
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Vietnam is affected... china made are most probably not