Develop Bugs

[Q] My WiFi doesn't turn on. It gets stuck and hangs on "Turning WiFi On"

Hello everybody!
I just got a Galaxy Nexus today, and found out the WiFi on it doesn't work.
Every time I try to turn it on, it just hangs at the "Turning WiFi on" screen, and no networks ever come up.
The phone came with CM9, and flashing back to stock 4.0.1 ITL41D didn't help either.
I also tried doing a battery pull, and draining the battery all the way. I also tried clearing the cache and flashing a UG North American radio, since I have the Canadian GT-I9250M. The wifi FXR app on the market didn't work either, which wasn't surprising, but I thought it was worth a try.
I bought this phone off of craigslist, so there's no warranty on it
Any ideas out there? All help is appreciated.
EDIT: I will try flashing to stock 4.0.2 ICL53F and post if that fixes it.

Definitely try completely re-flashing everything to stock...
And this is a warning to people to not buy phones on craigslist without a serious inspection. I'd be especially weary of phones that come rooted and ROMed too...

Yeah, lesson learned lol.
And yes, I completely flashed to stock and it still didn't help.

TwinkyOfHope said:
Yeah, lesson learned lol.
And yes, I completely flashed to stock and it still didn't help.
Click to expand...
Click to collapse
look through the general section, I've seen a couple threads on this issue before. Can't find them this instant.

Bump
10char
Sent from my SGH-I897 using XDA

No matter what third party seller sells the phone there should still be a manufacturer warranty through the manufacturer. There should still be a 1 year manufacturer warranty through Samsung for that phone and since that phone hasn't been out yet you should be able to send it to them to fix it. Just call customer service, tell them what the problem is and give them the serial number so that they can arrange for you to send the phone to a samsung repair center. I had the same thing happen with my nexus s 4g that i bought from a guy on ebay. The sound board started acting up a month after i got it so i sent it to sansung.
Sent from my Galaxy Nexus using xda premium

Jerol7190 said:
No matter what third party seller sells the phone there should still be a manufacturer warranty through the manufacturer. There should still be a 1 year manufacturer warranty through Samsung for that phone and since that phone hasn't been out yet you should be able to send it to them to fix it. Just call customer service, tell them what the problem is and give them the serial number so that they can arrange for you to send the phone to a samsung repair center. I had the same thing happen with my nexus s 4g that i bought from a guy on ebay. The sound board started acting up a month after i got it so i sent it to sansung.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
Thank you very much, I will give them a call tomorrow and post how it goes. Hopefully it might help some others as well
Sent from my SGH-I897 using XDA

Jerol7190 said:
No matter what third party seller sells the phone there should still be a manufacturer warranty through the manufacturer. There should still be a 1 year manufacturer warranty through Samsung for that phone and since that phone hasn't been out yet you should be able to send it to them to fix it. Just call customer service, tell them what the problem is and give them the serial number so that they can arrange for you to send the phone to a samsung repair center. I had the same thing happen with my nexus s 4g that i bought from a guy on ebay. The sound board started acting up a month after i got it so i sent it to sansung.
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Click to collapse
If its a GSM model, Samsung won't take a warranty claim from the US unless you're extremely lucky. They don't sell it in the US, you'd need to use an importer to handle the warranty.

martonikaj said:
If its a GSM model, Samsung won't take a warranty claim from the US unless you're extremely lucky. They don't sell it in the US, you'd need to use an importer to handle the warranty.
Click to expand...
Click to collapse
They will direct you to where you do need to sell. There has to be a way to use that manufacturer warranty.
Sent from my Galaxy Nexus using xda premium

Jerol7190 said:
They will direct you to where you do need to sell. There has to be a way to use that manufacturer warranty.
Click to expand...
Click to collapse
Sorry but there isn't. Samsung doesn't support the GSM model in the US. If you have a i9250 in the US, you didn't buy it through an official channel and they have no obligation to support it with a warranty. This is why using a reputable importer is so important.
Like I said, there's a chance, but there is no guarantee at all on their part.

Get replacement phone

Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.

I'm thinking they will just refer you to Samsung. Although they are fairly quick at getting you a replacement.

Go direct through Samsung instead. And the reason they are picky is the manufacturer requires the information for warranty.
Taken from samsung site : What must you do to obtain warranty service?
To obtain service under this Limited Warranty, you must return the Product to an authorized phone service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the seller's name and address. To obtain assistance on where to deliver the Product, please call SAMSUNG Customer Care at 1-888-987-4357. If SAMSUNG determines that any Product is not covered by this Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.

Racing19969 said:
Go direct through Samsung instead. And the reason they are picky is the manufacturer requires the information for warranty.
Taken from samsung site : What must you do to obtain warranty service?
To obtain service under this Limited Warranty, you must return the Product to an authorized phone service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the seller's name and address. To obtain assistance on where to deliver the Product, please call SAMSUNG Customer Care at 1-888-987-4357. If SAMSUNG determines that any Product is not covered by this Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.
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Click to collapse
yeah, I don't have a recipt

Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
They will honor it, I have done it multiple times. As long as you don't say it was bought 3rd party, they don't ask.
Sent from my GT-P7510 using Tapatalk 2 Beta-5

Towle said:
They will honor it, I have done it multiple times. As long as you don't say it was bought 3rd party, they don't ask.
Sent from my GT-P7510 using Tapatalk 2 Beta-5
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Click to collapse
Are you talking about Tmobile or samsung? Because I returned my vibrant that was purchased from a third party and I ended up having to pay full retail for the replacement because they "never got the device"

Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
Where did you buy it from? And do u have insurance
Sent from my SGH-T989 using Tapatalk 2 Beta-5

Your best bet to exchange with t-mobile is through customer care. Tell them you changed your number because thar causes it to shows wrong warranty info that way. Tech is smarter and they'll make sure what number used the inside first.
Theoretically if your similar was the first active similar t-mobile can replace.
Sent from my SGH-T989 using xda premium

Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
I just did this myself... Got my phone brand new in sealed box off Ebay. Just did a warranty exchange with T-mobile (and I got lucky because they were out of stock and sent me a BRAND NEW IN BOX March 20, 2012 phone!!!).
So yea, go through T-mobile. Don't ask for a warranty exchange, call and go through tech support and tell them your phone's buttons are not working properly. Do the steps with them and then they willl eventually get to the part in the script about the warranty exchange.
They didn't ask me any questions at all about where I bought my phone. I was worried also but I ended up finding a lot of people that did this successfully.

glory22 said:
Your best bet to exchange with t-mobile is through customer care. Tell them you changed your number because thar causes it to shows wrong warranty info that way. Tech is smarter and they'll make sure what number used the inside first.
Theoretically if your similar was the first active similar t-mobile can replace.
Sent from my SGH-T989 using xda premium
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Click to collapse
This, except his wordchoices are questionable lol. Warranty doesn't seem to transfer from one number to another unless it's within the same family line. However that is usually not the case. There are times when it does transfer over. Not sure why... Stupid system.
The reps can only see if your warranty is valid, if not they need permission from a supervisor to bypass any authorization. So be nice to your rep and they'll help you out. You can tell them i just bought it so and do date, i even have the box but can't find my receipt should i send you the picture of the box? reps usually just say no you don't have to and see what they can do. Ymmv
Sent from my SGH-T989 using xda premium

G1ForFun said:
I just did this myself... Got my phone brand new in sealed box off Ebay. Just did a warranty exchange with T-mobile (and I got lucky because they were out of stock and sent me a BRAND NEW IN BOX March 20, 2012 phone!!!).
So yea, go through T-mobile. Don't ask for a warranty exchange, call and go through tech support and tell them your phone's buttons are not working properly. Do the steps with them and then they willl eventually get to the part in the script about the warranty exchange.
They didn't ask me any questions at all about where I bought my phone. I was worried also but I ended up finding a lot of people that did this successfully.
Click to expand...
Click to collapse
Sealed off ebay is fine. As long as your number is the first phone to activate it, warranty should be valid for a year.
Sent from my SGH-T989 using xda premium

I just sent my phone to Samsung earlier today. I brought my phone off ebay and the screen stopped working (the phone turns works, but the screen wasn't working at all, and it showed a greenish color instead of what's suppose to be on the screen). I talked to their online CS Reps and after we couldn't fix it she filed the service claim for me AND they paid for 2nd day air (which they don't usually do). So, just go with Samsung support if you have doubts.
Ironically, my phone broke the morning after the Skyrockets ICS was leaked, and I didn't even get to flash it after the Devs here ported it =(

I have gotten multiple warranty replacements from tmobile for phones I purchased used.
Sent from my SGH-T989 using xda premium

Teo032 said:
Sealed off ebay is fine. As long as your number is the first phone to activate it, warranty should be valid for a year.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
I did not think Ebay was an authorized seller.

Is there any service charge with Samsung for warranty work?
Also, would I be correct assuming I would have to ship my phone out first and wait for a replacement with Samsung?
Thanks
Sent from my SGH-T989 using Tapatalk

mike5411 said:
Is there any service charge with Samsung for warranty work?
Also, would I be correct assuming I would have to ship my phone out first and wait for a replacement with Samsung?
Thanks
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
Yeah you have to ship your phone and wait for it to come back.
That is the advantage of going through T-mobile....you get your new phone first before sending in your old one.

Thank you for your reply.
One last question for the people going through Samsung.
Are you actually telling them the issue is the screen or are you making up some nominal problem?
Sent from my SGH-T989 using Tapatalk

mike5411 said:
Thank you for your reply.
One last question for the people going through Samsung.
Are you actually telling them the issue is the screen or are you making up some nominal problem?
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
I told them the truth, because something really did happen to my screen.. If it has something to do with bricking your phone from flashing, just say an OTA or Kies update happened and your phone didn't come on... otherwise just tell the truth, unless it voids your warrenty.

where can get my international samsung galaxy nexus repair here in the US

i have an international samsung galaxy nexus that had a broken sim tray(it doesn't read sim card), i try to call samsung they refuse to do anything for me because its an international. anyone know where i can get it fix here in the usa, im am located in florida... thanks

Just call Samsungs U.S. number. They will open up a ticket and have you mail the phone in.
Sent from my T-Mobile G2 using xda premium

hey thanks for the reply, but when i call the us number, they say the phone is international they do not support it

Is one of the SIM pins broke from it and that's why it doesn't read the SIM card?
Sent from my Galaxy Nexus using XDA

dynamikd said:
Just call Samsungs U.S. number. They will open up a ticket and have you mail the phone in.
Sent from my T-Mobile G2 using xda premium
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Click to collapse
They won't service the international phone. He has no warranty they're in no obligation to help.
OP, you may be able to contact Samsung US about buying the replacement part or paying for the work to be done, but you won't be getting free warranty work done by anyone.
Sent from my Galaxy Nexus using xda premium

martonikaj said:
They won't service the international phone. He has no warranty they're in no obligation to help.
OP, you may be able to contact Samsung US about buying the replacement part or paying for the work to be done, but you won't be getting free warranty work done by anyone.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
I have the same problem as OP and am willing to pay. I've called multiple "authorized" Samsung repair centers where I live in Austin and none of them are willing to fix it. Like the OP, I called Samsung USA who referred me to Samsung UK. Both are unwilling to accept the phone for repair even though I'm willing to pay. Does anybody know of a repair shop that might do this type of work? At this point I'm willing to try anything to save from buying another GN.

I end up buying another one from Google play witch I had to send back because of dead pixel..I sold my broken one pay over $600 for it sold it for 280..never buy international phone again
Sent from my SGH-T999 using xda premium

fineazbro said:
I end up buying another one from Google play witch I had to send back because of dead pixel..I sold my broken one pay over $600 for it sold it for 280..never buy international phone again
Click to expand...
Click to collapse
Not to be rude, but it was 100% known at the time the phone came out that you wouldn't get a warranty with your purchase when buying grey market. Next time you want to buy an international phone, buy it from a reputable importer that will handle international warranty claims.
We shouldn't have to worry about this with the next Nexus, as it'll surely launch right from the start in the Play Store.

Its not that I was willing to pay for the repair it just they wasn't willing to help me at all ..beside the phone is made by Samsung money goes to one pocket..why not fix it and have me pay for the repair
Sent from my SGH-T999 using xda premium

fineazbro said:
Its not that I was willing to pay for the repair it just they wasn't willing to help me at all ..beside the phone is made by Samsung money goes to one pocket..why not fix it and have me pay for the repair
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Click to collapse
Because you didn't buy it from Samsung US, you bought it grey market from someone else. You don't get a warranty from "Samsung", unfortunately. You only get a warranty from the area you bought it, assuming you bought it legitimately (no one importing did, technically).

martonikaj said:
Because you didn't buy it from Samsung US, you bought it grey market from someone else. You don't get a warranty from "Samsung", unfortunately. You only get a warranty from the area you bought it, assuming you bought it legitimately (no one importing did, technically).
Click to expand...
Click to collapse
I think the bigger problem here is not having anyone to help even if the customer is willing to pay. I am having an international phone too with many problems now but not a single person is willing to service it in America. If anyone could let me know of some service centres then that would be much appreciated.

There is actually one in florida that does it. PM a user named manbearpig, he has the name of the shop.

lowandbehold said:
There is actually one in florida that does it. PM a user named manbearpig, he has the name of the shop.
Click to expand...
Click to collapse
Thank you, will do that.

Any luck? I'm just trying to find a repair shop that will actually fix my phone instead of flashing it and sending it back.

yes there is!!
im who manbearpig and many other xda members have sent their phones.... i guarantee it will look new and work perfectly... no flashing bs... i hate to tell whoever thinks flashing fixed a broken sim pin but they shouldnt be trying to repair anything...
message me ... and yes it is legit.. out of respect for xda and their rules i wont give details in forum...

How to find out if your Note 2 is under warranty?

Hey Guys, I was wondering if there was any way to find out if my phone has a warranty from Sammy since I bought mine for a pretty cheap price. The dealer mentioned that it comes with a 1 year warranty but the warranty provider is from some unknown company I've never heard of so I am a bit skeptical on their level of expertise incase I do end up sending the phone for repair. I'd rather have the phone replaced in case of a defect than have them soldering about the device, as is the case with most small warranty providers. Any info on this is appreciated.
Sent from the Rabbit Hole

If it's a genuine Samsung you get the appropriate warranty .. I dont know where you are in the world but in the uk you get 2yrs irrelevant of where the user buys it from
Sent from my GT-N7100 using xda premium

mancuk29 said:
If it's a genuine Samsung you get the appropriate warranty .. I dont know where you are in the world but in the uk you get 2yrs irrelevant of where the user buys it from
Sent from my GT-N7100 using xda premium
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Click to collapse
Of course it's a genuine Samsung otherwise I wouldn't be able to run an Omega custom rom on it. And I am situated in Dubai.
Sent from the Rabbit Hole

Check your country for a Samsung repair centre and ask them.
Beamed from Jupiter on my Galaxy Note II

AjunNg said:
Check your country for a Samsung repair centre and ask them.
Beamed from Jupiter on my Galaxy Note II
Click to expand...
Click to collapse
Yea but Samsung's main dealer here in Dubai is the Axiom and Eros Group officially and they are the ones providing the warranty and dealing with Samsung. I know I won't have a warranty with them since my device was brought in from outside the country. Now say for example if I were to send in my device to another country where Samsung repair centers are directly available will they cover my phone?
Sent from the Rabbit Hole

Register your samsung device in the samsung portal and you can check for your warranty on the same
From the below website
cybersvc2.samsungcsportal.com/cyberservice/csc/account/login01.jsp?locale_id=in_en

joshjk said:
Register your samsung device in the samsung portal and you can check for your warranty on the same
From the below website
cybersvc2.samsungcsportal.com/cyberservice/csc/account/login01.jsp?locale_id=in_en
Click to expand...
Click to collapse
The registration process only seems to give me an option for India. Does that mean it's only going to be registered in India? Or worldwide? Also it asks me to mention the date of purchase, I could easily add the latest date even though If I bought the device months back.
Sent from the Rabbit Hole

bushako said:
The registration process only seems to give me an option for India. Does that mean it's only going to be registered in India? Or worldwide? Also it asks me to mention the date of purchase, I could easily add the latest date even though If I bought the device months back.
Sent from the Rabbit Hole
Click to expand...
Click to collapse
Change the last in-en to your region and try or try "cybersvc2.samsungcsportal.com"
it takes the date what ever u give right? But while u give for servicing you require to produce original Bill to validate

connect to kies ,check your nation code.and try to update from it , if both way works then your phone got a warranty.

Warranty Claim or Pay to Repair in the U.S.? Please help me. (SDS involved)

Hello people!
Looks like I might have become the first in the U.S. to experience the SDS issue, at least among those who attend this forum regularly? Because I searched and searched, read and read, and could not find a single sign that anyone in the U.S. has experienced this SDS issue and filed a warranty claim to someone/somewhere. I contacted Samsung USA and they said this device is not supported and they're not trained to provide the support to me, and directed me to their international website... I had not luck with their international website either, so I contacted Amazon seller who I bought my N7100 from. And they have not replied in the past couple days...
So I wanted to see if anyone here has imported his/her n7100 into the U.S. and happened to encounter any issue with the phone and successfully filed warranty claim against Samsung. If so, how can that be done?
Worst case scenario, I pay to repair n7100 in the U.S., who should I go to? Or do I have to send the phone overseas either way?
Many thanks in advance.

bump for help please :crying:

I did not import my phone, I got it from Sprint, BUT..................given the choice, ship it back to Korea for Warranty!!! Have you ever a conversation with repair tech's in most mobile shops here??? And even with TEP they will give you every excuse how YOU messed it up or dropped and and your claim is denied.
If you send it back and likely they will get you someone that actually BUILDS the note's, original part, or give you a brand new (not referb) Note!!
This is JMO! Good Luck!!

Thanks for your reply. However, who would I contact before I ship it to Korea? I'd guess I'll have to have Samsung open an RMA for me or something?

Hi
if you have N7100 SDS,,Usually You Need Replace eMMC....
I Have and i can replace eMMC ,,,Please Read :http://forum.gsmhosting.com/vbb/9306319-post324.html
i'm product manager on RIFF-Jtag Box and I can do it,,,Plz Contact Me Via eMail or Sonork
[email protected]
Thanks

Thanks for the info. How much do you charge for the repair though? Also, where am I gonna send it to? Your location shown under your name or did you implicate (if you implicated at all) that you have stores in the U.S.?

How long have you had the phone? Is it within 30-day return period? For return/replacement reasons I only buy items from Amazon that are Prime Eligible even if the non-Prime ones are dirt cheap.

clearday said:
How long have you had the phone? Is it within 30-day return period? For return/replacement reasons I only buy items from Amazon that are Prime Eligible even if the non-Prime ones are dirt cheap.
Click to expand...
Click to collapse
I wish! :crying: I've had it for well over 5 months. It wasn't prime even tho I do have prime membership, because at the time I bought it, only ones available are from all kinds of importers/sellers that sell THRU amazon. Even though it's prime (fulfilled by Amazon), im not sure if it's Amazon that you can contact for warranty claim after 5 months, because it is not sold by Amazon but only "fulfilled".
It's unlucky to say the least. It is essentially "mistake by mistakes" made by me. I shouldn't have assumed that there should be no issue like SDS on an Samsung device; I shouldn't have assumed that if something happens, it's easy as a breeze to just call Samsung UK to get things fixed; I shouldn't have assumed that the seller I chose on Amazon is willing to help me if Samsung UK and Samsung USA kicks me back n forth; etc etc...
Bad assumptions, bad luck.
If anyone had any experience with this, please please help me :good:. I swear I'm not gonna be so trusting next time. I will buy from a seller that's known to be helpful with their customers' warranty claim, i.e., expansys. I would even buy a carrier subsidized phone just for the sake of the proper support. I thought the worst case with this dead phone for me was to pay high bills to fix it and sell it to cover partial cost, but now it looks like the worse case is that I don't know where to go to fix it...

cswithxda said:
I wish! :crying: I've had it for well over 5 months. It wasn't prime even tho I do have prime membership, because at the time I bought it, only ones available are from all kinds of importers/sellers that sell THRU amazon. Even though it's prime (fulfilled by Amazon), im not sure if it's Amazon that you can contact for warranty claim after 5 months, because it is not sold by Amazon but only "fulfilled".
It's unlucky to say the least. It is essentially "mistake by mistakes" made by me. I shouldn't have assumed that there should be no issue like SDS on an Samsung device; I shouldn't have assumed that if something happens, it's easy as a breeze to just call Samsung UK to get things fixed; I shouldn't have assumed that the seller I chose on Amazon is willing to help me if Samsung UK and Samsung USA kicks me back n forth; etc etc...
Bad assumptions, bad luck.
If anyone had any experience with this, please please help me :good:. I swear I'm not gonna be so trusting next time. I will buy from a seller that's known to be helpful with their customers' warranty claim, i.e., expansys. I would even buy a carrier subsidized phone just for the sake of the proper support. I thought the worst case with this dead phone for me was to pay high bills to fix it and sell it to cover partial cost, but now it looks like the worse case is that I don't know where to go to fix it...
Click to expand...
Click to collapse
Sorry about the warranty bro. By the way, I've successfully returned items to sellers without problems even when it was only fulfilled by amazon. One instance was an order of 750gb seagate xt HD, to which I received a 60gb HD instead. Contacted the seller, got no response, contacted Amazon and I was immediately issued an RMA.
As far as requesting support from warranty, knock on wood, I haven't such experience yet with items purchased from amazon.
Good luck man, hopefully someone can help you in this forum.

clearday said:
Sorry about the warranty bro. By the way, I've successfully returned items to sellers without problems even when it was only fulfilled by amazon. One instance was an order of 750gb seagate xt HD, to which I received a 60gb HD instead. Contacted the seller, got no response, contacted Amazon and I was immediately issued an RMA.
As far as requesting support from warranty, knock on wood, I haven't such experience yet with items purchased from amazon.
Good luck man, hopefully someone can help you in this forum.
Click to expand...
Click to collapse
Thanks for the kind words man. If you have a note 2 just remember to update whenever it's possible and avoid ending up like me hah...

Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?

Gordon. said:
Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?
Click to expand...
Click to collapse
Sorry about your unlucky situation.
By repair places, do you mean Samsung support center or something? I talked to Samsung USA also and they wouldn't even talk to me if I tell them the model number (n7100). So I really don't know where I should go now. I contacted original seller and the help was minimal (telling me to contact Samsung).
I would like to send it to either UK or Korea, as long as it can be repaired, or even better, if it can be repaired under warranty.
Let me know what you find out with repair places.
Also, I did not know about SDS after my phone's dead. So I had been suffering from hangs/freezes but thought it was only software problem and was being lazy about re-flashing it. I wish I'd come here more often when the phone was in a good condition, not after it died... Anyway, after I got to know that it's been SDS'd, I contacted seller, SamUK, SamUSA without any luck. It is just amazing how much we are unsupported in this situation. As large as Samsung has become, how hard can it be for them to just provide global repair services (if not warranty services)

BABAK236 said:
Hi
if you have N7100 SDS,,Usually You Need Replace eMMC....
I Have and i can replace eMMC ,,,Please Read :http://forum.gsmhosting.com/vbb/9306319-post324.html
i'm product manager on RIFF-Jtag Box and I can do it,,,Plz Contact Me Via eMail or Sonork
[email protected]
Thanks
Click to expand...
Click to collapse
$150 for an emmc chip?
How much does whole motherboard itself cost

I'm about to go to a phone repair place for a diagnostic test and see if they can do anything. I'll let you know what I find.
I was surprised to read that Samsung UK didn't wasn't helpful, since this phone is sold there. As a last-case scenario I was thinking of sending my phone to a friend over there and sending it in for repair.

Okay, as of today I sent the phone to a friend in the UK who was kind enough to let me use his address. It really sucks from having the best, most powerful phone to nothing, but I will likely pick up a Nexus 4 to use. I don't regret purchasing the phone since I wanted to have the best and it needed to be unlocked, but in the future I will be more cautious about buying one without local warranty.
I just hope the phone is 'dead' enough so the fact that I rooted it isn't detected.
What have you done with yours? I imagine it'll take ~2 weeks for my package to get shipped across the pond, and then I'll calculate 1.5 months for repair. I'll keep you posted on how it goes; maybe it's an option to get yours repaired there too?

Gordon. said:
Okay, as of today I sent the phone to a friend in the UK who was kind enough to let me use his address. It really sucks from having the best, most powerful phone to nothing, but I will likely pick up a Nexus 4 to use. I don't regret purchasing the phone since I wanted to have the best and it needed to be unlocked, but in the future I will be more cautious about buying one without local warranty.
I just hope the phone is 'dead' enough so the fact that I rooted it isn't detected.
What have you done with yours? I imagine it'll take ~2 weeks for my package to get shipped across the pond, and then I'll calculate 1.5 months for repair. I'll keep you posted on how it goes; maybe it's an option to get yours repaired there too?
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I bought a nexus 4 as well lol. I really needed a phone and it was cheap! :good: The experience has been as good as on N7100. 4.2.2 is even smoother now.
I have been caught up with school works and sth else in life, so I haven't really tried anything else yet. Samsung UK sent me an email that I cannot reply (automated email system), gave me a link to the list of Samsung regional supports (hell, they think I cannot find that on my own?!), and nothing more. Samsung USA just slammed the door in my face, basically saying "no, good luck" when I tried live support on their website. So now I am still trying to get my original seller into this and help me, but they haven't replied in the past 2 weeks.
I wish I had a friend in UK!
BTW, when you bought your phone thru Amazon, did you notice where the phone came from? I'm not sure where my came from now.. It has German, French, and Italian user guide in it, but on the warranty card, it seems to be written in German and Slovenian. And Samsung Electronics Austria GmbH is the only thing I can read (those long, long german words are giving me a headache :silly: ) It talked about three regions - Austria, Slovenia, and Switzerland (thanks to Google Translate). So it looks like this phone might come from Austria. I am not sure if it still can be sent to UK for repair.

Well my friend in the UK really only has to drop it in his mail and then accept it when it comes back. I'll let you know how it goes because he might be able to help you too. I'm pretty sure mine came from California (Amazon seller WorldWide Distributors). But the firmware version on the phone was from Brazil or Panama.
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
I was thinking about bringing it to a cell phone repair place for diagnosis, but it didn't have water damage or broken screen so I doubt they could have helped.
Being optimistic, not having a good cell phone is really allowing me to focus on my final USMLE studies!

Gordon. said:
Well my friend in the UK really only has to drop it in his mail and then accept it when it comes back. I'll let you know how it goes because he might be able to help you too. I'm pretty sure mine came from California (Amazon seller WorldWide Distributors). But the firmware version on the phone was from Brazil or Panama.
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
I was thinking about bringing it to a cell phone repair place for diagnosis, but it didn't have water damage or broken screen so I doubt they could have helped.
Being optimistic, not having a good cell phone is really allowing me to focus on my final USMLE studies!
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WOW good luck with the exam, i used to do premed but changed my major my GPA wasn't good enough
Anyway, that's for sure a better news. It looks like Samsung UK does not screen off phone bought outside of UK support region (if yours was from Mid/latin america.
Please definitely update this, if this works out I'll follow your path. Thanks for being the first in this case and helping the rest of us!

Gordon. said:
Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?
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How did you check for vulnerable chip?

Gordon. said:
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
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Oh btw, I don't think anything triggered the issue, it was just there from the beginning I didn't even install anything new for at least 2 months before the phone died. Just normal daily use - web browsing, call, SMS, mobile IM, etc. I did start experiencing random freezes about 2 weeks before the phone died, and it became much more frequent towards the end of its life.
clearday said:
How did you check for vulnerable chip?
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Search "SDS xda" on google, and you'll find a ton of info. I didn't know about this issue before my phone died, so I never bothered to check if the chip in my phone was defective hehe..