Help me my back and menu buttons have stopped working. - Galaxy Note II Q&A, Help & Troubleshooting

I 've tried searching but theres nothing specific to this phone.
I have a N7100 - everything has been working fine with it - all of a sudden the menu and back keys no longer work.
they light up if the phone in locked and when you press the home key - but once unlocked don't do anything.
I haven't dropped it or splashed water on it or anything like that.
The last app I installed was a call recoreded one last night, and I tried uninstalling that but nothing.
I also did a factory reset via recovery - also nothing.
I called Phones 4 U and they said they need to send it off - is there anything else I can try?

msx999 said:
I 've tried searching but theres nothing specific to this phone.
I have a N7100 - everything has been working fine with it - all of a sudden the menu and back keys no longer work.
they light up if the phone in locked and when you press the home key - but once unlocked don't do anything.
I haven't dropped it or splashed water on it or anything like that.
The last app I installed was a call recoreded one last night, and I tried uninstalling that but nothing.
I also did a factory reset via recovery - also nothing.
I called Phones 4 U and they said they need to send it off - is there anything else I can try?
Click to expand...
Click to collapse
if after doing factory reset those buttons isnt working, then it is serious problem, maybe hardware defect

EdgaBimbam said:
if after doing factory reset those buttons isnt working, then it is serious problem, maybe hardware defect
Click to expand...
Click to collapse
I thought as much.... thanks

Sorry this seems hw defect.
Inviato dal mio GT-N7100 con Tapatalk 2

Related

Soft reset in htc desire

Hello, someone can tell me how to do a soft reset to htc desire, there is some key combination or there is some software to do it?.
Thanks
keep the power button pressed for a longer time. a menu will be shown. select power down (phone will now shut down), press power button again. et voila! you have 'rebooted' your phone!
thank you very much but I do not work or do not
Any apps to do this ?
O and O said:
Any apps to do this ?
Click to expand...
Click to collapse
Are there any?
juanjitos said:
thank you very much but I do not work or do not
Click to expand...
Click to collapse
Uuhh.. What?
So is it at all possible to have an app that reboots the handset essentially?
There was an app on the market called quick boot I think, never used it myself but you could try that, although it may need root and the desire will probably be too new to work with it, so maybe one to keep an eye on.
Sorry for such a noob question, but the reply above, is that not simply turning the device.off and on again as opposed to rebooting, or carrying out a soft reset? Coming from an iPhone and wm before that, i was led to believe there was a difference. Removing the battery with the device on was a soft reset, rebooting the iPhone was also slightly different from turning it off and on again. ?
I would also like to know if we could do a soft reset without having to take back cover off and remove battery?
Thanks
I have to take back cover of my Desire to reset it. Turning off doesn't work in my case. Simply - last time I was waiting 15 minutes and it still displaying 'shutting down'. I can't shutdown my phone.
Hi, I guess you want to reset HTC Desire without taking it a part.
Check this video on youtube on how to do it.
youtube.com/watch?v=L58SK9dhrVc
Add www, i couldn't post the link as i'm new user.
Hope tis helps.
gimsig said:
Hi, I guess you want to reset HTC Desire without taking it a part.
Check this video on youtube on how to do it.
youtube.com/watch?v=L58SK9dhrVc
Add www, i couldn't post the link as i'm new user.
Hope tis helps.
Click to expand...
Click to collapse
I think you didn't catch what we are talkin about. Soft reset doesn't meen we would like to erase all data and revert back to factory settings.
My phone is not able to shut down even after one hour after pressing: power botton for a moment -> power off. Any clues?
D-fens said:
I think you didn't catch what we are talkin about. Soft reset doesn't meen we would like to erase all data and revert back to factory settings.
My phone is not able to shut down even after one hour after pressing: power botton for a moment -> power off. Any clues?
Click to expand...
Click to collapse
@ d-fens
Strange indeed soft reset works here fine but used it only a few times
Maybe a hard reset forces to reinstall the o/s correct and solves you're problem because it should work via the power button...
Do you get the pop-up menu with the different choices?
awf said:
Strange indeed soft reset works here fine but used it only a few times
Maybe a hard reset forces to reinstall the o/s correct and solves you're problem because it should work via the power button...
Do you get the pop-up menu with the different choices?
Click to expand...
Click to collapse
what the hell are you people talking about?
a soft reset is a way to restart the phone using an option in the phone, perhaps an app
so when there's the option to POWER OFF the phone, there is the option to RESTART the phone
Strange indeed soft reset works here fine but used it only a few times
Maybe a hard reset forces to reinstall the o/s correct and solves you
Click to expand...
Click to collapse
what the hell are you people talking about?
a soft reset is a way to restart the phone using an option in the phone, perhaps an app
so when there's the option to POWER OFF the phone, there is the option to RESTART the phone
Click to expand...
Click to collapse
that's right.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I got the popup menu when I press power button for a while but when I press first option to shut down the phone - it does not shut down. Shuting down message displays for ages and nothing happens.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Sorry, I think I got it wrong. D-fens - what you have done is fine, taking out the battery, judging by htc website
htc.com/europe/howto.aspx?id=721&type=1&p_id=312
but I don't know why wouldn't it shut down with power button, it works fine with my.
I think I know what your trying to get at, the problem is in your phone, unmount your SD card, I suspect its faulty. This will I suspect work. Try it and tell us how you get on. I'm assuming switching the phone off and on again is the same as rebooting or soft reset on Android.
Lol mega fail answers. I think currently there is no way to soft reset your phone without going the long way of turning it off and turning it on again. Quite annoying I know, but you should not have to soft reset your phone much at all, if you do then there is a prob with software etc. I have only soft reset my phone maybe 2-3 times in the few weeks I have had it for.
But again I believe the question is:
Is there an app or some special way to soft reset the desire, without removing battery or without pressing and holding power button and selecting turn off, as both these methods simply turn the device off and are not actually resetting the device...
Use quickboot or root boot. I personally use root boot. Works fine.

[Q] My home button has stopped working completely (help!)

When I plugged out the charger this morning and turned off the wifi my phone suddenly crashed and started to reboot. I put the phone in my pocket and didn't think much about it seeing as this is a very common problem for a lot of people and it usually happens to me once or twice a week.
One hour or so later I pick up the phone to check something on the web and then press the home button to get me back to the home screen. Nothing happens. I press it again. Nothing happens. I have to then press the back button a bunch of times in order to get back to the homescreen...
After testing this a bit more I realize that this behavior doesn't go away, it's permanent, the button just doesn't work any more, which in itself is odd for a software button... Not only that but my lockscreen is gone as well even though it's set to "drag" in the settings and the "minimalistic text" widget on my homescreen sometimes have trouble loading up...
Rebooting the phone does not help.
Does anyone know how to fix this or even know why this has happened?
(ps. the phone is a swedish yakjuxw)
it may be static on your screen pull out your battery an presst the power button repeatedly for about 30 secconds insert ther battery anr seenif it works. Report back to me.
Edit.. also if your in aokp see what happens when you re-arange the soft key to a differant place and see if it works.
sent from me.....obviously
leelaa said:
it may be static on your screen pull out your battery an presst the power button repeatedly for about 30 secconds insert ther battery anr seenif it works. Report back to me.
Click to expand...
Click to collapse
I pulled out the battery and mashed the powerbutton for about a minute, but the problem is still there.
leelaa said:
Edit.. also if your in aokp see what happens when you re-arange the soft key to a differant place and see if it works.
sent from me.....obviously
Click to expand...
Click to collapse
I don't know what aokp is...
Its a rom for rooted users. Are you rooted? And are you on a rom?
sent from me.....obviously
leelaa said:
Its a rom for rooted users. Are you rooted? And are you on a rom?
sent from me.....obviously
Click to expand...
Click to collapse
Nope, the device is stock.
I saw a dutch user on a dutch forum with the same issue. a Factory reset solved this for him... Not sure what caused it and it's a bummer if it happens to you but at least it worked for him.
Try using an app that puts your device in landscape mode and see if it works then ans when you switch back to portrait.
Sent from my Galaxy Nexus using xda premium
Thanks for the replies, but I did a factory reset and it solved the problem.
Had a similar issue when i just got the phone, systemui kept crashing and when i'd reboot none of the soft keys worked - had to wipe and factory reset as well!
Damn. This happened to me too, just spent forever getting stuff on my phone.
Well it looks like I'll be factory resetting...

Odd issue with s4mini

Picked up an s4 mini a few months back, all has been well with it till now, I'm having aan issue where my menu button is illuminated but the back button isn't, and the menu button acts like its being held down when I press it quickly and thee phone almost freezes. The back button works randomly.
Here is the kicker, if I turn off the key illumination the buttons work fine, then with it on and the buttons act up.
Anyone else have this issue?
The phone is completely stock, ID warranty it but I cant find my original proof of purchase which the outlet said I needed for the warranty work
Sent from my S4 device via Tapatalk
kwalsh24 said:
Picked up an s4 mini a few months back, all has been well with it till now, I'm having aan issue where my menu button is illuminated but the back button isn't, and the menu button acts like its being held down when I press it quickly and thee phone almost freezes. The back button works randomly.
Here is the kicker, if I turn off the key illumination the buttons work fine, then with it on and the buttons act up.
Anyone else have this issue?
The phone is completely stock, ID warranty it but I cant find my original proof of purchase which the outlet said I needed for the warranty work
Sent from my S4 device via Tapatalk
Click to expand...
Click to collapse
if your warranty is lost already then you could try to do a factory reset in the recovery and clear cache
if this doesn't work, try to reflash the stock rom and do a factory reset after it and clear cache after it too
If you need help at it, you can ask me.
I tried the reset in recovery, that ccompleted fine, no change, tried to clear the cache and all I get is an error and a reboot of the phone
Sent from my S4 device via Tapatalk
kwalsh24 said:
I tried the reset in recovery, that ccompleted fine, no change, tried to clear the cache and all I get is an error and a reboot of the phone
Sent from my S4 device via Tapatalk
Click to expand...
Click to collapse
oh weird an error? weird...
Well you could use odin to reflash the firmware then, maybe there is a software demage..
Hmm maybe, seems more hardware tho
Sent from my S4 device via Tapatalk

touchkeys and hawrdware keys stopped working?

So i got my galaxy note 4 today and rooted it and was happily enjoying it until all of a sudden after a reboot all of my soft and hardware keys stopped working. the only keys that work are the home and volume up button. I tried factory resetting my phone and everything and it still wont work, anyone else encounter this?
Daevionne said:
So i got my galaxy note 4 today and rooted it and was happily enjoying it until all of a sudden after a reboot all of my soft and hardware keys stopped working. the only keys that work are the home and volume up button. I tried factory resetting my phone and everything and it still wont work, anyone else encounter this?
Click to expand...
Click to collapse
Probably should not have rooted till an official root for this version as in AT&T, not T-Mobile has been made. There could be some hardware differences since none of the roots in the international version are cross compatible.
There's plenty of others in the forum I know that have used the T-Mo root method without encountering my issue. I doubt that's the issue
Daevionne said:
So i got my galaxy note 4 today and rooted it and was happily enjoying it until all of a sudden after a reboot all of my soft and hardware keys stopped working. the only keys that work are the home and volume up button. I tried factory resetting my phone and everything and it still wont work, anyone else encounter this?
Click to expand...
Click to collapse
Turn off power saving if on.

Double Tap to Wake Doesn't Work

Hello,
I'm on stock rom, nothing fancy installed on my #HTC10 however I am unable to wake the phone by double tap to wake when its locked. I tried it all including cache wipe, factory reset, calibrating g sensor... Nothing fixed the problem.
Any suggestions?
cengizbey said:
Hello,
I'm on stock rom, nothing fancy installed on my #HTC10 however I am unable to wake the phone by double tap to wake when its locked. I tried it all including cache wipe, factory reset, calibrating g sensor... Nothing fixed the problem.
Any suggestions?
Click to expand...
Click to collapse
Just one idea: Did you maybe accidentially disable the gesture in the menu?
http://www.htc.com/mea-en/support/htc-10/howto/721983.html
Greetings,
R
It sometimes stops working. You need to disable it and re-enable it in the gestures menu for it to work again.
to me it does not work. just did reset but nothing. nougat 2.41.401.3
It's not working for me sometimes, but sometimes works.
cengizbey said:
Hello,
I'm on stock rom, nothing fancy installed on my #HTC10 however I am unable to wake the phone by double tap to wake when its locked. I tried it all including cache wipe, factory reset, calibrating g sensor... Nothing fixed the problem.
Any suggestions?
Click to expand...
Click to collapse
Are you trying it while the phone is lying on a table? It's only working if you hold your Phone upright.
Sent from my HTC 10 using XDA Labs
Maik268 said:
Are you trying it while the phone is lying on a table? It's only working if you hold your Phone upright.
Sent from my HTC 10 using XDA Labs
Click to expand...
Click to collapse
I am holding it in portrait. I tried all combinations and could not get it to work. I took it to HTC Service, lets see if they can figure it out.
Its such a disappointment...
cengizbey said:
I am holding it in portrait. I tried all combinations and could not get it to work. I took it to HTC Service, lets see if they can figure it out.
Its such a disappointment...
Click to expand...
Click to collapse
Hi did you manage to resolve this? My phone started doing the same, after I got it from service with a replacement screen. Sideeffect was, that it didn't respond to touch in recovery mode either.
I took it to htc service once again, they fixed the issue in 2 weeks or so. They told me the phone had to be updated to a new software although I had the latest version of Nougat then. So although it did not make too much sense I am glad the phone is working fine now
I'm not as lucky as u, I changed the LCD three times still not working the SC said it's HTC 10 issue where the LCD always with the motherboard.. Only solution is to keep testing with the parts till it works. It took me a month plus for testing two batches of the part. Still the same, I collect my phone back with dissapointment.
It's amazing how these things still happen to htc 10

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