Hello community,
I am planning to send in my Nexus.
The headphone jack is broken. It has a typical loose contact.
My problem: My phone fell down some time ago.
I have a small crack in the display in the upper right part.
Is that going to be a problem?
I don't see any relations between the crack and the jack-problem.
Thanks,
Toby
I'm sure that won't be a problem.. Only way to find out is to honestly tell them. Samsung is very good IME with customer service. Just make sure to relock the bootloader lol
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bearsblack said:
I'm sure that won't be a problem.. Only way to find out is to honestly tell them. Samsung is very good IME with customer service. Just make sure to relock the bootloader lol
Sent from my Galaxy Nexus using xda app-developers app
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Not just yet, make sure you flashed a stock image before locking the boot loader.
Beamed from my Maguro.
Which is ironic considering rooting and custom ROMs don't knock loose headphone jacks, the drop was more likely to do it of course.
Please expand on your Samsung warranty replacement experiences, I haven't really heard anything good about them yet.
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Related
Make it short and sweet I need to call Verizon to try and get a replacement.. They're going to ask me some info that's on my about phone screen but I have custom roms and kernels installed..
Could someone with a stock phone please take a screen shot of the about phone screen so I can provide the correct answers when asked
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Am trying to help u out but its not allowing me to upload the pic it just says waiting for response at 100 percent idk
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skye206 said:
Am trying to help u out but its not allowing me to upload the pic it just says waiting for response at 100 percent idk
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Thanks for trying! If you're using the new xda app it's prolly related to that.. I read somewhere that people are having issues uploading pics
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Powell730 said:
It's not related to the rom.. My mic cuts out like half the other users and we have done plenty of trials to see if it's related to roms kernels 3g 4G... Anything you can think of it's been tested.
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If you're so sure it's a hardware issue wouldn't you have to send it back? In which cause they'd notice you've voided the warranty with root and/or custom ROMs?
Colemak said:
If you're so sure it's a hardware issue wouldn't you have to send it back? In which cause they'd notice you've voided the warranty with root and/or custom ROMs?
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When I get the replacement I will return to stock.. But don't want to right now because I'll lose root through at least monday..
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Powell730 said:
When I get the replacement I will return to stock.. But don't want to right now because I'll lose root through at least monday..
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You realize it's easy to tell whether a phone has been unlocked, right? Potentially, Verizon could see the flag has been set and tell you to go pound salt.
Also, the mic cutting out *COULD* be a software issue. You said it happens to like half the people, but I've never had it happen, and I know 4 people with the phone that have no trouble. That's 0/5, which is less than 1/2.
hotleadsingerguy said:
You realize it's easy to tell whether a phone has been unlocked, right? Potentially, Verizon could see the flag has been set and tell you to go pound salt.
Also, the mic cutting out *COULD* be a software issue. You said it happens to like half the people, but I've never had it happen, and I know 4 people with the phone that have no trouble. That's 0/5, which is less than 1/2.
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It's real simple.. I didn't post this to argue with people. If you're willing to help me out then thank you. If not, then shut the hell up.
Look at the topic "microphone cutting out mid call" I never said it's hardware or software. But I do know it's not related to my rom. I've had Verizon replace my phone already for this issue and to be quite honest I'm looking to get a different phone because I'm sick of this one screwing up.
The issue I'm having is totally irrelevant, I just need a screen shot so I don't have to go back to stock 4 days earlier than necessary.
Sent from my Galaxy Nexus using XDA
Go out of your way to waste yours and my time.. Lol. You'd think I'm asking for something illegal by people's reaction.
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Powell730 said:
It's not lazy by any means because in the time it's taken me to respond to your annoying posts I could have un rooted and locked my bootloader.
And explain to me how it's stupid? It's just working around the system which I know doesn't work because I've been through it before. If this is my first time doing it then I'd agree with you, but why do I need to return to stock to give some Verizon tech that doesn't even know if my phone has a removable battery or not answers to questions that doesn't matter.
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What they're likely going to ask is Android version, baseband, build number, etc. to check if you're updated to 4.0.2 or if something got corrupted or whatnot. It's not like they're going to ask what the kernel version is.
Why don't you guys stop being dicks and just help him. Go troll somewhere else. He obviously doesn't want to sit stock for 3 days. Who would? I'll get my Buddy to send me a picture for you bro. Give me a few
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I havent rooted mine yet if you tell me how to upload a screenshot ill do it for you right now
here it is...let me know if this is good.
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afma_afma said:
here it is...let me know if this is good.
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That's exactly what I need thank you. Just to clarify the 4.04 update did not hit everyone's phone?
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Read that.. As I have said for the 97th time.. I didn't post this thread to discuss my issue. Otherwise I would have explained it in the op.
http://forum.xda-developers.com/showthread.php?t=1403051
Sent from my Galaxy Nexus using XDA
I guess people are just plain dumb here huh. There's a whole thread just on this problem. Root or stock its still there. They won't just let you switch out phones to something else. I am pretty sure they do the whole refurbished thing like 4 times before offering a different phone. I had to do this with my old fascinate.
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bangdrum said:
I guess people are just plain dumb here huh. There's a whole thread just on this problem. Root or stock its still there. They won't just let you switch out phones to something else. I am pretty sure they do the whole refurbished thing like 4 times before offering a different phone. I had to do this with my old fascinate.
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Oh really? That sucks... Well I guess I'll try the refurbished phone... AGAIN.. Thanks for the info.
Sent from my Galaxy Nexus using XDA
ur welcome ....
nope 4.0.4 is not officially out yet for verizon nexus....
it is out only for GSM galaxy nexus...
Powell730 said:
That's exactly what I need thank you. Just to clarify the 4.04 update did not hit everyone's phone?
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Powell730 said:
That's exactly what I need thank you. Just to clarify the 4.04 update did not hit everyone's phone?
Sent from my Galaxy Nexus using XDA
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correct i dont have it
jeeeeeez people...just stop complaining and help the guy out!!!!
here is 4.0.2 if you need it.
from droid life.com
---------- Post added at 07:48 PM ---------- Previous post was at 07:45 PM ----------
and 4.0.1...
Thanks for the help everyone!
Sent from my Galaxy Nexus using XDA
Thought I have seen somewhere that if the phone has a hardware issue and you send it back to Samsung they will still honor the warranty? My USB plug-in on the phone broke so I could not Odin back to stock before I sent it in. What are my chances of them fixing the plug under warranty? That's the only reason I sent it in to them anyway, but it did have AOKP on it. Thoughts? Experiences?
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corwest said:
Thought I have seen somewhere that if the phone has a hardware issue and you send it back to Samsung they will still honor the warranty? My USB plug-in on the phone broke so I could not Odin back to stock before I sent it in. What are my chances of them fixing the plug under warranty? That's the only reason I sent it in to them anyway, but it did have AOKP on it. Thoughts? Experiences?
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I dunno.. I am pretty sure rooting voids the warranty so its going to depend on if they look at it close enough.
Yeah I knew rooting voided the warranty, but I thought I read on one of the bad screen/good screen threads that some people got theirs replaced even with custom roms on them because it is an obvious hardware issue and nothing related to rooting or the like.
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Next time use mobile odin to flash stock just in case
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corwest said:
Yeah I knew rooting voided the warranty, but I thought I read on one of the bad screen/good screen threads that some people got theirs replaced even with custom roms on them because it is an obvious hardware issue and nothing related to rooting or the like.
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Thats like saying you knew a few guys who ran a red light and didn't get a ticket, so it must be ok then right?
I am not being rude, but if you knew it was voided from rooting then you shouldn't have sent it that way.
Fingers crossed they take no notice of it and just fix your hardware.
I suppose there is a chance they will fix your phone for you if it's rooted but there are no guarantees
Sent from my SGH-T989 using xda premium
PJcastaldo said:
Thats like saying you knew a few guys who ran a red light and didn't get a ticket, so it must be ok then right?
I am not being rude, but if you knew it was voided from rooting then you shouldn't have sent it that way.
Fingers crossed they take no notice of it and just fix your hardware.
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To be honest I don't care either way if its covered. I can just as easily buy a new phone. The point of this thread was t see if it mattered or not if it was rooted when it was going in for hardware issues and not software. I'm also not saying anyone has cheated the system in the past or has even tried to. I actually thought Samsung didn't care about software if it was a hardware issue with the phone.
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Should it be covered no, however whenever they get the phones they just flash them with the stock rom anyway so they probably wont care. Technically speaking though remember the yellow droid whenever you were rooting how he said it would void it so yah
From personal experience... sent in a T989 for warranty exchange. When I bough it, it had a rom installed. I sent it I'm due to water damage. Cost me 120$ for the replacement being water damaged. But never was stated anything of the phone being rooted or " customized".
Last but not least, that was done in 3 days. Before I knew anything about flashing or rooting phones. So just gonna have to hope they don't do nothing about internals...
"feeding this unicorn carrots til the finish line"
Hayth said:
Next time use mobile odin to flash stock just in case
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Mobile ODIN doesn't support the T-989
Thanks for the replies. I guess ill just see if they kick it back or not
Just as an update in case people were wondering, samsung fixed my phone with no questions asked and simply updated the firmware back to stock before they shipped it back to me. Cool beans.
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Alright guys my nexus is messed up
The USB port got pushed in :/ the USB is loose as hell
Will warranty cover this?
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subxero123 said:
Alright guys my nexus is messed up
The USB port got pushed in :/ the USB is loose as hell
Will warranty cover this?
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From what I know, warranty covers only defected hardwares. Only if the phone has a problem but you didn't caused it.
kyokeun1234 said:
From what I know, warranty covers only defected hardwares. Only if the phone has a problem but you didn't caused it.
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USB port issues are considered hardware and covered under warranty unless showing clear signs of abuse. If you have lose port and can no longer charge or need to wiggle to make connection, send your phone in for service. Don't forget to flash stock JB and unroot and relock your phone. All can be accomplished within 10 minutes with root toolkit available in the Android development section as a stickie
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What if I've had problems with my speaker cutting out mid calls since I got? The phone has been dropped once and has a couple dings but its been doing that since I got it and the drip had nothing to do with it. Will Verizon still give me a replacement without charging me?
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Ugh just realized mine has issues with the USB port. I only charges when the USB cord is pushed up ever so slightly. What's the turn around time for warranty repairs?
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netscorer said:
USB port issues are considered hardware and covered under warranty unless showing clear signs of abuse. If you have lose port and can no longer charge or need to wiggle to make connection, send your phone in for service. Don't forget to flash stock JB and unroot and relock your phone. All can be accomplished within 10 minutes with root toolkit available in the Android development section as a stickie
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im stock anyway, fully stock
so should i just send it in?
i dont wanna send it in and then they say, oh we dont cover this
so i wasted all that time returning for nothing
monkeypaws said:
Ugh just realized mine has issues with the USB port. I only charges when the USB cord is pushed up ever so slightly. What's the turn around time for warranty repairs?
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i called samsung, they said 2 weeks
and i have the exact same issue as u
If I were you I would send it. Better try something than nothing at all
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subxero123 said:
im stock anyway, fully stock
so should i just send it in?
i dont wanna send it in and then they say, oh we dont cover this
so i wasted all that time returning for nothing
i called samsung, they said 2 weeks
and i have the exact same issue as u
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End up being around three with shipping. I got my shipping notice today. Cannot wait to get it back!
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Hello, i have massive screen burn in due to the persistent search bar...my question is...i want to give this phone to my mom but i would like to know if there is any way to reduce hide or make the burn in go away, i have experimented with some apps in play store and with some color tuning settings but no luck yet...can someone help?
I wouldn't worry to much about it buuut if it is extremely visible without you deliberately trying to find it I would get a warranty replacement.
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msavic6 said:
I wouldn't worry to much about it buuut if it is extremely visible without you deliberately trying to find it I would get a warranty replacement.
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yes it is...but isin't there a software solution? i don't have the warranty.
It is really hard to see Nexus phones have warranty, wasn't our first thing to do once we get Nexus is oem unlock and root?
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Doesn't mean you can't return to stock once you need warranty work done
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I was swapping out my Sim card and one of the pins broke off. Has anyone had any experience sending their phone in for warranty work thru Samsung? How good/bad was your experience and how long were you without your phone? Thanks in advance!
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They were decent in my opinion, but you better get a loaner phone, because they take forever to fix it, then send it back.
Swyped on my Galaxy Nexus running AOKP with Franco Kernel
And don't be surprised if they want to charge you, especially since you kind of broke it...
They tried to charge me for a DOA pixel on the screen....
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Ya, that's the kind of replies I figured. Thanks for the info.
How in the world did Samsung figure it was your fault for a dead pixel.....morons!
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The....guy I talked to suggested a factory reset to fix the pixel, it's really frustrating. And then you explain to them that a dead pixel is hardware related and permanent, and a factory reset couldn't be further from a solution, but they brush it off in that "hey, I work for Samsung, I know everything, now go do that factory reset" sort of tone. Maybe it was just him, but probably not...
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