Thought I have seen somewhere that if the phone has a hardware issue and you send it back to Samsung they will still honor the warranty? My USB plug-in on the phone broke so I could not Odin back to stock before I sent it in. What are my chances of them fixing the plug under warranty? That's the only reason I sent it in to them anyway, but it did have AOKP on it. Thoughts? Experiences?
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
corwest said:
Thought I have seen somewhere that if the phone has a hardware issue and you send it back to Samsung they will still honor the warranty? My USB plug-in on the phone broke so I could not Odin back to stock before I sent it in. What are my chances of them fixing the plug under warranty? That's the only reason I sent it in to them anyway, but it did have AOKP on it. Thoughts? Experiences?
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
Click to expand...
Click to collapse
I dunno.. I am pretty sure rooting voids the warranty so its going to depend on if they look at it close enough.
Yeah I knew rooting voided the warranty, but I thought I read on one of the bad screen/good screen threads that some people got theirs replaced even with custom roms on them because it is an obvious hardware issue and nothing related to rooting or the like.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
Next time use mobile odin to flash stock just in case
Sent from my GT-I9100 using xda app-developers app
corwest said:
Yeah I knew rooting voided the warranty, but I thought I read on one of the bad screen/good screen threads that some people got theirs replaced even with custom roms on them because it is an obvious hardware issue and nothing related to rooting or the like.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
Click to expand...
Click to collapse
Thats like saying you knew a few guys who ran a red light and didn't get a ticket, so it must be ok then right?
I am not being rude, but if you knew it was voided from rooting then you shouldn't have sent it that way.
Fingers crossed they take no notice of it and just fix your hardware.
I suppose there is a chance they will fix your phone for you if it's rooted but there are no guarantees
Sent from my SGH-T989 using xda premium
PJcastaldo said:
Thats like saying you knew a few guys who ran a red light and didn't get a ticket, so it must be ok then right?
I am not being rude, but if you knew it was voided from rooting then you shouldn't have sent it that way.
Fingers crossed they take no notice of it and just fix your hardware.
Click to expand...
Click to collapse
To be honest I don't care either way if its covered. I can just as easily buy a new phone. The point of this thread was t see if it mattered or not if it was rooted when it was going in for hardware issues and not software. I'm also not saying anyone has cheated the system in the past or has even tried to. I actually thought Samsung didn't care about software if it was a hardware issue with the phone.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
Should it be covered no, however whenever they get the phones they just flash them with the stock rom anyway so they probably wont care. Technically speaking though remember the yellow droid whenever you were rooting how he said it would void it so yah
From personal experience... sent in a T989 for warranty exchange. When I bough it, it had a rom installed. I sent it I'm due to water damage. Cost me 120$ for the replacement being water damaged. But never was stated anything of the phone being rooted or " customized".
Last but not least, that was done in 3 days. Before I knew anything about flashing or rooting phones. So just gonna have to hope they don't do nothing about internals...
"feeding this unicorn carrots til the finish line"
Hayth said:
Next time use mobile odin to flash stock just in case
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
Mobile ODIN doesn't support the T-989
Thanks for the replies. I guess ill just see if they kick it back or not
Just as an update in case people were wondering, samsung fixed my phone with no questions asked and simply updated the firmware back to stock before they shipped it back to me. Cool beans.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
Related
i bricked my black epic touch any one know a good sprint store in LA where they exchange it for a white one since a hard brick cant be fixed other stores offer to give me a refurbished one but i want to exchange it for the white one can anyone recommend a good LA sprint store where they would do it
Sent from my Transformer TF101 using XDA Premium App
1stloc said:
i bricked my black epic touch any one know a good sprint store in LA where they exchange it for a white one since a hard brick cant be fixed other stores offer to give me a refurbished one but i want to exchange it for the white one can anyone recommend a good LA sprint store where they would do it
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
So YOU bricked your phone and you are expecting to benefit from it? Take the refurb, stop trying to scam the system.
_MetalHead_ said:
So YOU bricked your phone and you are expecting to benefit from it? Take the refurb, stop trying to scam the system.
Click to expand...
Click to collapse
Oh shut up acting like u never done anything wrong theres alot of people in these forums that have bricked their phones and gotten it replaced
Sent from my Transformer TF101 using XDA Premium App
_MetalHead_ said:
So YOU bricked your phone and you are expecting to benefit from it? Take the refurb, stop trying to scam the system.
Click to expand...
Click to collapse
and yes i am tryingt to benefit cuz my nephew had gotten a hold of my phone while i was updating it and droped it and battery fell out
Sent from my Transformer TF101 using XDA Premium App
1stloc said:
Oh shut up acting like u never done anything wrong theres alot of people in these forums that have bricked their phones and gotten it replaced
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
I've never done anything wrong, I am a complete saint.
Trufax.
Alright guys my nexus is messed up
The USB port got pushed in :/ the USB is loose as hell
Will warranty cover this?
Sent from my Galaxy Nexus using xda app-developers app
subxero123 said:
Alright guys my nexus is messed up
The USB port got pushed in :/ the USB is loose as hell
Will warranty cover this?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
From what I know, warranty covers only defected hardwares. Only if the phone has a problem but you didn't caused it.
kyokeun1234 said:
From what I know, warranty covers only defected hardwares. Only if the phone has a problem but you didn't caused it.
Click to expand...
Click to collapse
USB port issues are considered hardware and covered under warranty unless showing clear signs of abuse. If you have lose port and can no longer charge or need to wiggle to make connection, send your phone in for service. Don't forget to flash stock JB and unroot and relock your phone. All can be accomplished within 10 minutes with root toolkit available in the Android development section as a stickie
Sent from my Galaxy Nexus using xda premium
What if I've had problems with my speaker cutting out mid calls since I got? The phone has been dropped once and has a couple dings but its been doing that since I got it and the drip had nothing to do with it. Will Verizon still give me a replacement without charging me?
Sent from my Galaxy Nexus using Tapatalk 2
Ugh just realized mine has issues with the USB port. I only charges when the USB cord is pushed up ever so slightly. What's the turn around time for warranty repairs?
Sent from my Galaxy Nexus using xda app-developers app
netscorer said:
USB port issues are considered hardware and covered under warranty unless showing clear signs of abuse. If you have lose port and can no longer charge or need to wiggle to make connection, send your phone in for service. Don't forget to flash stock JB and unroot and relock your phone. All can be accomplished within 10 minutes with root toolkit available in the Android development section as a stickie
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
im stock anyway, fully stock
so should i just send it in?
i dont wanna send it in and then they say, oh we dont cover this
so i wasted all that time returning for nothing
monkeypaws said:
Ugh just realized mine has issues with the USB port. I only charges when the USB cord is pushed up ever so slightly. What's the turn around time for warranty repairs?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
i called samsung, they said 2 weeks
and i have the exact same issue as u
If I were you I would send it. Better try something than nothing at all
Sent from my Galaxy Nexus using xda app-developers app
subxero123 said:
im stock anyway, fully stock
so should i just send it in?
i dont wanna send it in and then they say, oh we dont cover this
so i wasted all that time returning for nothing
i called samsung, they said 2 weeks
and i have the exact same issue as u
Click to expand...
Click to collapse
End up being around three with shipping. I got my shipping notice today. Cannot wait to get it back!
Sent from my MB886 using xda app-developers app
I am having issues with my screen. I have a yellow tint on the complete left side which is driving me nuts. I have read online of people exchanging their phones up to 4 times and having similar issues with their current device. Is it even worth exchanging, or should I just be happy with what I have? I don't want to have a messed up screen, but I don't want to go through the process of exchanging the phone multiple times. I just rooted the phone, transferred files, etc.
If you guys could tell me how many times you exchanged or if it is even worth it, please let me know.
Sent from my GNEX.
Dj21o said:
I am having issues with my screen. I have a yellow tint on the complete left side which is driving me nuts. I have read online of people exchanging their phones up to 4 times and having similar issues with their current device. Is it even worth exchanging, or should I just be happy with what I have? I don't want to have a messed up screen, but I don't want to go through the process of exchanging the phone multiple times. I just rooted the phone, transferred files, etc.
If you guys could tell me how many times you exchanged or if it is even worth it, please let me know.
Sent from my GNEX.
Click to expand...
Click to collapse
If it's noticeable enough that you really don't like it or comfortable with it, exchange it. My GNex has no problem with screens luckily.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
kyokeun1234 said:
If it's noticeable enough that you really don't like it or comfortable with it, exchange it. My GNex has no problem with screens luckily.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
Yeah it is driving me nuts when I just turn on the screen! And I just got this phone off of eBay, but the phone was new. Its a Samsung defect.
Sent from my GNEX.
Dj21o said:
Yeah it is driving me nuts when I just turn on the screen! And I just got this phone off of eBay, but the phone was new. Its a Samsung defect.
Sent from my GNEX.
Click to expand...
Click to collapse
Wait if you got it from eBay, do you have receipt? Samsung asked receipt for me when I needed to send it to Samsung.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
kyokeun1234 said:
Wait if you got it from eBay, do you have receipt? Samsung asked receipt for me when I needed to send it to Samsung.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
I would say get it replaced b4 the return period ... because you'll be looking at the screen everytime you use the device and is it's main feature/selling point get it replaced , yes it's a hassle but you'll end up with a better phone with potentially no screen flaws =)
Have you tried the trinity kernel
Sent from my Galaxy Nexus using Tapatalk 2
kevinjgray88 said:
Have you tried the trinity kernel
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
it seems like it's the screen panel itself that is having a issue. This happened to few other people too. Flashing custom kernel can't help that
Swyped on my Galaxy Nexus running AOKP with Franco Kernel, overclocked to 1.4GHz
Ok just thought I would suggest in hopes of a quick fix
Sent from my Galaxy Nexus using Tapatalk 2
Yes I have tried the trinity kernel. I used the dead pixel fixer and ran the colors over night and that helped a little bit. If you use the phone at 100% brightness all of the time that helps a little too.
Sent from my GNEX.
With SAMOLED it's not worth searching for a perfect screen. It doesn't exist.
Sent from my Galaxy Nexus
MikeyMike01 said:
With SAMOLED it's not worth searching for a perfect screen. It doesn't exist.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Why do you have problems with yours too? I have talked to people with the GSM version and I don't know if they have different technology or what, but I have seen people switch out their phones up to 5 times with CDMA versions. If it gets any worse I'm gonna switch it out, but I honestly love this phone way more than any other Android. Screw Sense and TouchWiz.
Sent from my GNEX.
Hi guys,
I just purchased a Samsung Galaxy SII on eBay. I decided to take the plunge even though the seller said it was for "parts and not working". He said the problem he was having was that the phone would shut off by itself, no matter what he did. He said this happened maybe once every 10 times he pressed the sleep button.
I got it yesterday and started messing around with it. I haven't encountered the problem yet but I only used it for a few hours. I proceeded to successfully root the device and flashed a custom ROM (CyanogenMod 10 - JB 4.1.1) and it seems to work ok. I'm not using the phone yet and I guess I was just wondering if you think the problem may have just "gone away". If it did, I would feel very lucky. I won't know for sure until I start using the phone regularly, but I needed a reliable phone today at work and that's why I didn't bring it with.
Any thoughts on what could cause this issue and possible solutions are appreciated. I've read some people say it's related to the CPU or the button itself, or perhaps even the battery. The owner had never rooted the phone so he was just running the regular T-Mobile Gingerbread rom.
Thanks and Happy Friday!
Probably the power button problem
Sent from my SGH-T989 using xda app-developers app
Thanks for answering, Teo. If it's that, it should be fairly simple to fix. I'll report back just in case somebody is having the same issue.
Since the JB ROM's suffer from random restarts and sleep of death issues, I would recommend flashing an ICS ROM. This will get you a more stable environment for testing, so if the device suddenly shuts it self off, you'll know it's not the ROM.
ToastMan12 said:
Since the JB ROM's suffer from random restarts and sleep of death issues, I would recommend flashing an ICS ROM. This will get you a more stable environment for testing, so if the device suddenly shuts it self off, you'll know it's not the ROM.
Click to expand...
Click to collapse
+1 to this suggestion. Flash a ROM that is known to be stable so you can confirm the original issue. I'd suggest stock (gb or ics, doesn't matter) for the best test environment.
Thank you guys! Your responses are greatly appreciated!
Sent from my Toasted Marshmallow using xda app-developers app
Nicraz said:
Thank you guys! Your responses are greatly appreciated!
Sent from my Toasted Marshmallow using xda app-developers app
Click to expand...
Click to collapse
Why don't you either send to Samsung under warranty or put insurance on it and have it fixed
playya said:
Why don't you either send to Samsung under warranty or put insurance on it and have it fixed
Click to expand...
Click to collapse
I bought it used on eBay, I'm not the original owner. And I didn't see the SquareTrade warranty option for this purchase, perhaps because it was under "For parts & not working". I haven't come across the problem yet. I have flashed a few different roms (ICS) but every one of them has given me some type of problem. I'm still using my very reliable myTouch 4G and I'm starting to doubt if I really want to dump it for the SII.
Nicraz said:
I bought it used on eBay, I'm not the original owner. And I didn't see the SquareTrade warranty option for this purchase, perhaps because it was under "For parts & not working". I haven't come across the problem yet. I have flashed a few different roms (ICS) but every one of them has given me some type of problem. I'm still using my very reliable myTouch 4G and I'm starting to doubt if I really want to dump it for the SII.
Click to expand...
Click to collapse
The phone has not been out a year yet so it don't matter about ownership as long as there is not abuse to the phone they should help you
Sent from my SGH-T989 using Tapatalk 2
playya said:
The phone has not been out a year yet so it don't matter about ownership as long as there is not abuse to the phone they should help you
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Thank you! I'll look into that.
If I am correct this phone came out Oct /12/11
Sent from my SGH-T989 using xda app-developers app
BACARDILIMON said:
If I am correct this phone came out Oct /12/11
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
Yeah so warranty should still work. phone warranties starts the day it is activated. My white one was activated until February so i got another 5 months!
Sent from my SGH-T989 using xda app-developers app
Don't want to jinx myself but I flashed Team Chopstick's ICS rom on Saturday and haven't encountered the issue thus far.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
Nicraz said:
Don't want to jinx myself but I flashed Team Chopstick's ICS rom on Saturday and haven't encountered the issue thus far.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
At this point. I would think it's safe to say that your phone is fine lol
Sent from my SGH-T989 using xda app-developers app
Teo032 said:
At this point. I would think it's safe to say that your phone is fine lol
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
Lol yeah Teo, I hope so I'm glad I took the plunge!
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
Nicraz said:
I bought it used on eBay, I'm not the original owner. And I didn't see the SquareTrade warranty option for this purchase, perhaps because it was under "For parts & not working". I haven't come across the problem yet. I have flashed a few different roms (ICS) but every one of them has given me some type of problem. I'm still using my very reliable myTouch 4G and I'm starting to doubt if I really want to dump it for the SII.
Click to expand...
Click to collapse
I have both MT4G and SG2...rooted my SG2 than my MT4G..flashed alot of ROMS for both phone and while the ROMS for MT4G are great and stable (using the Dark Unicorn v2.5) the SG2 ones i like better, (Jedi Knight 2 Stripped)..hands down better phone performance of course with the SG2...just using my MT4 as a backup phone and one for testing.(rooted wifes phone so gota test ROM before i give it to her)
8c0re8 said:
I have both MT4G and SG2...rooted my SG2 than my MT4G..flashed alot of ROMS for both phone and while the ROMS for MT4G are great and stable (using the Dark Unicorn v2.5) the SG2 ones i like better, (Jedi Knight 2 Stripped)..hands down better phone performance of course with the SG2...just using my MT4 as a backup phone and one for testing.(rooted wifes phone so gota test ROM before i give it to her)
Click to expand...
Click to collapse
I'm keeping my MT .. at least for now. I actually paid more for it than for the SII! I'm using the SII full time and keeping the htc for backup. Im running Toasted Marshmallow on the htc and I like it a lot. I tried JK on the SII but gave me problems so I'm sticking to Team Chopstick for now.
Sent from my Nexus 7 using xda app-developers app
Dude mt4g probably the best single core phone out there. Loved that phone.
Sent from my SGH-T989 using xda app-developers app
You got a good deal from someone that didn't know much about Android smartphones, nice. This is obvious because it was still on GB lol.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
TheLastSidekick said:
You got a good deal from someone that didn't know much about Android smartphones, nice. This is obvious because it was still on GB lol.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
Yeah! I actually lost the bid to someone else and then for whatever reason the bidder backed out and I got a second chance offer from the seller so I bought it right away.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
i have a tmobile galaxy s3 if i root it will i lose the insurance that i have on my phone ?? i know is a stupid question i just want to be 100 percent sure
Yes
Sent from my SGH-T999 using xda premium
Depends on the insurance. Need more info. Also a diff between rooting and being caught rooting. If it is working enough for them to tell you rooted on a claim it is working enough to reverse before you send it in. Some insurance don't care either way.
Sent from my Nexus 4 using xda app-developers app
I believe you can always unroot it/use triangle away and it will seem as if you did nothing to it. Just don't be stupid and hard brick it
Sent from my Galaxy Nexus using xda app-developers app
If your able to restore stock whitout trouble you can !
:thumbup:
Sent from my SGH-T999V using xda app-developers app
If you shatter your phone and they replace it I don't think they will have a problem replacing it if its rooted.
Besides, if your really paranoid just tell them you dropped it in a lake, (It happened to me once).
um I have asurion as insurance i dont know if by more info this is what you meant.
SOLGarion said:
Depends on the insurance. Need more info. Also a diff between rooting and being caught rooting. If it is working enough for them to tell you rooted on a claim it is working enough to reverse before you send it in. Some insurance don't care either way.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
thank you all for your replies. I am really a noob when it comes to rooting any phone i once manage to root a g2x with alot of videos lol but yeah i wish to root my galaxy so i can use the siaxis app but i dont want to lose my insurance
Warranty yes, insurance no. Rooting voids your warranty, not your insurance. Insurance covers physical damage, so if you hard brick your phone, just to be safe you "accidentally" dropped it in the bathtub.
Sent from my SGH-T999 using Tapatalk 2
thank you very much
Towle said:
Warranty yes, insurance no. Rooting voids your warranty, not your insurance. Insurance covers physical damage, so if you hard brick your phone, just to be safe you "accidentally" dropped it in the bathtub.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
I think you'd win in small claims if Samsung denied you warranty because you rooted your device, assuming there is a product defect.
To be honest there's also a choice DONT ROOT. It seems like it's all new to you, and believe me Samsung phones are way easier to brick than LG or HTC if you don't read carefully. Look if it's worth the risk playing a android game with a ps3 controller or loosing your phone for a period of time. If you go ahead and do it make sure you BACK UP YOUR EMEI, many times that gets overlooked when it's really the most important thing in your phone.
Sent from my SGH-T999 using xda app-developers app
psykhotic said:
I think you'd win in small claims if Samsung denied you warranty because you rooted your device, assuming there is a product defect.
Click to expand...
Click to collapse
thank you
daxecutioner24 said:
To be honest there's also a choice DONT ROOT. It seems like it's all new to you, and believe me Samsung phones are way easier to brick than LG or HTC if you don't read carefully. Look if it's worth the risk playing a android game with a ps3 controller or loosing your phone for a period of time. If you go ahead and do it make sure you BACK UP YOUR EMEI, many times that gets overlooked when it's really the most important thing in your phone.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
thank you.... im scared to root my phone so im still thinking
Georican said:
thank you.... im scared to root my phone so im still thinking
Click to expand...
Click to collapse
Just read, read, read. Then read some more. Make sure you fully understand every possible thing that can go wrong (I.e. Losing imei) and how to fix it. If you know what can happen, and how it happens, you will know how to avoid those things. Never have the "I will cross that bridge when I get there" attitude. Almost everything that can go wrong is 100% preventable/curable if you know about it ahead of time. If you don't feel like you can explain to someone else how to root or fix their phone, you're not ready yet.
Sent from my SGH-T999 using Tapatalk 2
Georican said:
thank you.... im scared to root my phone so im still thinking
Click to expand...
Click to collapse
No problem haven't rooted mine and I rooted every other phone I have. I just feel android is android it all looks the same. Not much difference between roms apart from the speed with build props and bloatware free. While you can always prepared yourself 100 percent there's always that random encounter that you can get with electronics that is not your fault and just happens.
Sent from my SGH-T999 using xda app-developers app